Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Nov 1, 2015
MY M35 (2007) DRIVER'S SEAT SUDDENLY IS "OFF TRACK". IT LOOKS LIKE IT'S STILL IN THE FLOOR TRACKS, BUT IT HAS MOVED ABOUT 3 INCHES TO THE RIGHT TO THE EXTENT THAT IT NOW RUBS ON THE CENTER CONSOLE EVERY TIME IT MOVES BACK AND FORTH. THERE IS NO LONGER A GAP BETWEEN THE SEAT AND THE CONSOLE, LIKE THERE IS ON THE PASSENGER SEAT. WHAT HAPPENED, AND WHAT DO I DO? IT ALSO MOVES FROM SIDE TO SIDE AND... Read more
Incident date: Apr 8, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STARTED THE VEHICLE AND THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND DEALER AND BOTH CONFIRMED THAT THE FRONT DRIVER SIDE AIR BAG MODULE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000... Read more
Incident date: Nov 10, 2014
I WAS DRIVING ON THE HIGHWAY AND ALL OF A SUDDEN MY CAR STALLED WITHOUT WARNING. SHORTLY AFTER THE SERVICE ENGINE LIGHT CAME ON. THE CAR RESTARTED ONLY TO DO THAT AGAIN THE NEXT DAY. IT DID IT ANOTHER TIME AND DIDN'T RESTART. HAD IT REPAIRED BY AND INDEPENDENT MECHANIC. 6MONTHS LATER THE SAME PROBLEM IS BCK. DECIDED TO CHECK ON THE RECALLS AND THERE WAS A RECALL CALLED ENGINE AND ENGINE COOLING TH... Read more
Incident date: Nov 2, 2012
THE DASHBOARD IS CRACKING AND MELTING. SOME SMALL GLARE WHILE DRIVING IS NOTICEABLE AS IT WORSENS. INFINITY MANUFACTURER NEEDS TO OWN UP.
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2008 INFINITI FX45. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE FRONT HEADLIGHTS BEGAN TO FLICKER BEFORE FAILING TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT BALUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000. UPDATED 04/20/16*LJ *C... Read more
Incident date: Oct 15, 2014
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARN... Read more
Incident date: Sep 1, 2014
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER SIDE AIR BAG TURNED OFF WHILE BEING OCCUPIED BY AN ADULT. THE AIR BAGS WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE RE-CALIBRATED AND THE SEAT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UND... Read more
Incident date: Nov 11, 2015
WHILE DRIVING ON THE HIGHWAY, THE GEARS STALL ON THE 2ND GEAR AND POWER CUTS OFF FROM THE ENGINE. THIS HAS OCCURRED 3 TIMES ON HIGHWAYS. TURNED OFF THE CAR AND RESTARTED WITH NO ENGINE RESPONSE. DID THIS 2 MORE TIMES AND ENGINE RESTORED POWER. ENGINE STALLING IS COMMON WITH DAILY DRIVING AND CUTS OFF WHEN IN 2ND GEAR. INFINITI DEALERSHIP HAS ATTEMPTED TO REFLASH THE TRANSMISSION BUT NOTHING HAS BE... Read more
Incident date: Oct 14, 2015
DURING NORMAL OPERATION OF THE VEHICLE AND WHILE IN MOTION, THE ABS BRAKE LIGHT INDICATOR ON THE DASH CONTROL PANEL ILLUMINATES WHEN APPLYING THE BRAKES, WHICH CAUSE THE BRAKES TO SHAKE AND MAKE SCRAPING SOUND. AT THAT POINT THE BRAKES FAIL TO STOP THE VEHICLE IN A SAFE DISTANCE, INCREASING THE CHANCE OF A COLLISION. ABS BRAKE LIGHT CLEARS AND NORMAL BRAKE FUNCTIONS RETURN WHEN THE IGNITION IS T... Read more
Incident date: Oct 14, 2015
DURING NORMAL OPERATION OF THE VEHICLE AND WHILE IN MOTION, THE ABS BRAKE LIGHT INDICATOR ON THE DASH CONTROL PANEL ILLUMINATES WHEN APPLYING THE BRAKES, WHICH CAUSE THE BRAKES TO SHAKE AND MAKE SCRAPING SOUND. AT THAT POINT THE BRAKES FAIL TO STOP THE VEHICLE IN A SAFE DISTANCE, INCREASING THE CHANCE OF A COLLISION. ABS BRAKE LIGHT CLEARS AND NORMAL BRAKE FUNCTIONS RETURN WHEN THE IGNITION IS T... Read more
Incident date: Oct 14, 2015
DURING NORMAL OPERATION OF THE VEHICLE AND WHILE IN MOTION, THE ABS BRAKE LIGHT INDICATOR ON THE DASH CONTROL PANEL ILLUMINATES WHEN APPLYING THE BRAKES, WHICH CAUSE THE BRAKES TO SHAKE AND MAKE SCRAPING SOUND. AT THAT POINT THE BRAKES FAIL TO STOP THE VEHICLE IN A SAFE DISTANCE, INCREASING THE CHANCE OF A COLLISION. ABS BRAKE LIGHT CLEARS AND NORMAL BRAKE FUNCTIONS RETURN WHEN THE IGNITION IS T... Read more
Incident date: Nov 11, 2015
THE VEHICLE WAS STATIONARY. WE HAVE LARGE HOLES AND CRACKS IN THE SUN ROOF. THE GLASS LOOKS AS IF IT HAS BEEN PUSHED UPWARD.
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE REFLECTOR LAMPS FAILED TO ILLUMINATE AND WERE REPLACED ON TWO SEPARATE OCCASIONS. IN ADDITION, WHEN REFUELING THE VEHICLE, FUEL WOULD SPRAY OUT OF THE FUEL FILLER NECK EVEN THOUGH THE FUEL TANK WAS NOT FILLED TO THE FULL CAPACITY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E060000 (EXTERIOR L... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE REFLECTOR LAMPS FAILED TO ILLUMINATE AND WERE REPLACED ON TWO SEPARATE OCCASIONS. IN ADDITION, WHEN REFUELING THE VEHICLE, FUEL WOULD SPRAY OUT OF THE FUEL FILLER NECK EVEN THOUGH THE FUEL TANK WAS NOT FILLED TO THE FULL CAPACITY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E060000 (EXTERIOR L... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE REFLECTOR LAMPS FAILED TO ILLUMINATE AND WERE REPLACED ON TWO SEPARATE OCCASIONS. IN ADDITION, WHEN REFUELING THE VEHICLE, FUEL WOULD SPRAY OUT OF THE FUEL FILLER NECK EVEN THOUGH THE FUEL TANK WAS NOT FILLED TO THE FULL CAPACITY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E060000 (EXTERIOR L... Read more
Incident date: Oct 31, 2015
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG DISABLE LIGHT ILLUMINATED. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000.
Incident date: Oct 28, 2015
MASSIVE RUST OF FRAME AND UNIT BODY SUSPENSION COMPONENTS CAUSING A SUDDEN LOSS OF STEERING, BRAKING AND CONTROL OF VEHICLE WITHOUT WARNING. THE CAUSE IS NO RUST UNDER COATING, POOR DESIGN, POOR WELDS, PRONE TO TEAR LOOSE FROM FIREWALL AND FRAME CAUSING CATASTROPHIC FAILURE AND POSSIBLY MY OWN DEATH. THEN THEIR REFUSAL TO COMPENSATE IN ANY WAY FOR THEIR DESIGN ERRORS IS UNACCEPTABLE. THERE WAS A S... Read more
Incident date: Oct 28, 2015
MASSIVE RUST OF FRAME AND UNIT BODY SUSPENSION COMPONENTS CAUSING A SUDDEN LOSS OF STEERING, BRAKING AND CONTROL OF VEHICLE WITHOUT WARNING. THE CAUSE IS NO RUST UNDER COATING, POOR DESIGN, POOR WELDS, PRONE TO TEAR LOOSE FROM FIREWALL AND FRAME CAUSING CATASTROPHIC FAILURE AND POSSIBLY MY OWN DEATH. THEN THEIR REFUSAL TO COMPENSATE IN ANY WAY FOR THEIR DESIGN ERRORS IS UNACCEPTABLE. THERE WAS A S... Read more
Incident date: Feb 11, 2014
CLUTCH PEDAL STICKS AND MAKES NOISE ALL THE TIME. DEALERSHIP REPLACED SLAVE CYLINDER AT 72,000 MILES, BUT THE PROBLEM HAS RETURNED AT 92,000 MILES.
Incident date: Oct 10, 2015
ON NUMEROUS OCCASIONS WHILE IN MOTION AT VARIOUS SPEEDS THE VEHICLE WILL AUDIBLY ALERT, BRAKE, STEER, AND DEADEN THROTTLE RESPONSE. THESE ARE RELATED TO ENHANCED SAFETY FEATURES OF THE VEHICLE. THE PROBLEM IS THAT THESE OCCUR WHEN THERE IS NOTHING TO AVOID OR ANY DANGER PRESENT. THESE HAVE OCCURRED AT HIGH SPEEDS AND IN SITUATIONS WHERE THEY COULD HAVE CAUSED AN ACCIDENT. MY LOCAL DEALERSHIP B... Read more
Incident date: Oct 10, 2015
ON NUMEROUS OCCASIONS WHILE IN MOTION AT VARIOUS SPEEDS THE VEHICLE WILL AUDIBLY ALERT, BRAKE, STEER, AND DEADEN THROTTLE RESPONSE. THESE ARE RELATED TO ENHANCED SAFETY FEATURES OF THE VEHICLE. THE PROBLEM IS THAT THESE OCCUR WHEN THERE IS NOTHING TO AVOID OR ANY DANGER PRESENT. THESE HAVE OCCURRED AT HIGH SPEEDS AND IN SITUATIONS WHERE THEY COULD HAVE CAUSED AN ACCIDENT. MY LOCAL DEALERSHIP B... Read more
Incident date: Oct 10, 2015
ON NUMEROUS OCCASIONS WHILE IN MOTION AT VARIOUS SPEEDS THE VEHICLE WILL AUDIBLY ALERT, BRAKE, STEER, AND DEADEN THROTTLE RESPONSE. THESE ARE RELATED TO ENHANCED SAFETY FEATURES OF THE VEHICLE. THE PROBLEM IS THAT THESE OCCUR WHEN THERE IS NOTHING TO AVOID OR ANY DANGER PRESENT. THESE HAVE OCCURRED AT HIGH SPEEDS AND IN SITUATIONS WHERE THEY COULD HAVE CAUSED AN ACCIDENT. MY LOCAL DEALERSHIP B... Read more
Incident date: Oct 31, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,181.
Incident date: Oct 31, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,181.
Incident date: Oct 18, 2015
MY 2000 INFINITI QX4 HAD A VISUAL INSPECTION DONE AT THE INFINITI OF BELLEVUE WA ON AUG 4, 2008 AND DETERMINED THAT THERE WAS ENOUGH COATING TO PREVENT CORROSION FROM OCCURRING DUE TO A RECALL. THE VEHICLE IS NOW LEAKING FUEL DURING FILL UPS AND WHEN IT IS TOPPED OFF. A VISUAL IS NOT AN ACCEPTABLE PRACTICE OF MEASURING THICKNESS OF A CONVERSION COATING. THE DEALERSHIP VERIFIED THE ISSU... Read more
Incident date: Oct 29, 2015
I AM TRYING TO GET A DEFINITIVE ANSWER ON MY VEHICLE'S AIRBAGS. I HAVE BEEN UNABLE TO DETERMINE IF MY VEHICLE WAS ASSEMBLED USING THE RECALLED TAKATA INFLATORS. I HAVE CONTACTED NISSAN CONSUMER AFFAIRS ON SEVERAL OCCASIONS AND I HAVE BEEN GIVEN CONFLICTING INFORMATION. WHEN I ENTER THE VIN OF MY VEHICLE ON THE NHTSA WEBSITE IT DOES NOT RETURN A "HIT" FOR A RECALL. HOWEVER; ON MORE THAN ONE OCCASIO... Read more
Incident date: Oct 16, 2015
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT WHILE REFUELING THE VEHICLE, FUEL SPEWED BACK FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER: 07V435000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VEHICLE WAS ONLY INSPECTED AND NOT REPAIRED. THE CONTACT STATED THAT THE DEALER WAS INSTRUCTED BY THE MANUFACTURER TO INSPECT THE VEHICLES FUEL FI... Read more
Incident date: Jun 21, 2015
WHILE DRIVING THE BRAKE LIGHT COMES ON AND THEN THE BRAKES START GRABBING THE ROTORS. I HAVE TO STOP CUT THE CAR OFF THEN RESTART THE VEHICLE TO RESET THE BRAKE LIGHT IT HAS HAPPEN AT LEAST 10 TIMES. DEALERSHIP KEPT THE CAR FOR 3 WEEKS SILL COULDN'T FIX THE PROBLEM DANGEROUS FOR ME AND MY FAMILY.......
Incident date: Oct 12, 2015
WHILE DRIVING ON HWY 49 SOUTH OF JACKSON, MS, WITH NO VEHICLES IN FRONT OF HER AND NOTHING OVERHEAD, THE SUNROOF OF MY WIFE'S CAR EXPLODED WITH A LOUD BANG, CAUSING A REPAIR BILL OF OVER $1200.00.
Incident date: Sep 9, 2015
AIR BAG LIGHT ON (BLINKING) SET OFF HORN CONTINUED BLOWING -- DRIVERS IN STEERING WHEEL AIR BAG --- AFTERMARKET REPLACEMENT BAG --- RECALLS???? WHAT AFTERMARKET RECALLS ARE LISTED THAT FIT THAT J30 REPLACEMENT -- ANY THAT ARE IN THE REPLACEMENT MARKET.
Incident date: Mar 22, 2014
BRAKE DOES NOT BRAKE WHEN SQUEEZED SCARES ME THE MECHANICAL AND DID NOT FIND THE PROBLEM I HAVE CHILDREN
Incident date: Oct 2, 2015
20 OCTOBER 2015 TO:NHTSASEND VIA WEBSITE RE: COMPLAINT ? FAULTY FALKEN TIRES JUST OVER FOUR MONTHS AGO ON JUNE 2, 2015, I PURCHASED AND HAD INSTALLED TWO FALKEN TIRES, P195/65R14 SINCERA T, FROM WALMART IN COTTONWOOD, ARIZONA. ON OR NEAR OCTOBER 1, 2015 BOTH TIRES BLEW OUT WITHIN TWO DAYS OF ONE ANOTHER AFTER LESS THAN 1000 MILES. THE OUT-OF-STATE REPLACEMENT DEALER CLAIMED THE TIRES ... Read more
Incident date: Oct 30, 2013
ISSUE: PASSENGER SEAT BELT LIGHT CONTINUES TO REMAIN ON AFTER THE PASSENGER IS NO LONGER SITTING ON THE SEAT. ROOT CAUSE FROM DEALER: DEFECTIVE PASSENGER OCCUPANCY SENSOR. ONLY WAY TO TURN OFF THE SEAT BELT LIGHT IS TO EITHER PUT THE PASSENGER SEAT BELT ON OR TURN ON AND OFF THE CAR. I NOTICED WHEN I PURCHASED THE INFINITI 2011 M56 THE SEAT BELT LIGHT WOULD REMAIN ON AFTER A PASSENGER HAS... Read more
Incident date: Oct 30, 2013
ISSUE: PASSENGER SEAT BELT LIGHT CONTINUES TO REMAIN ON AFTER THE PASSENGER IS NO LONGER SITTING ON THE SEAT. ROOT CAUSE FROM DEALER: DEFECTIVE PASSENGER OCCUPANCY SENSOR. ONLY WAY TO TURN OFF THE SEAT BELT LIGHT IS TO EITHER PUT THE PASSENGER SEAT BELT ON OR TURN ON AND OFF THE CAR. I NOTICED WHEN I PURCHASED THE INFINITI 2011 M56 THE SEAT BELT LIGHT WOULD REMAIN ON AFTER A PASSENGER HAS... Read more
Incident date: Oct 30, 2013
ISSUE: PASSENGER SEAT BELT LIGHT CONTINUES TO REMAIN ON AFTER THE PASSENGER IS NO LONGER SITTING ON THE SEAT. ROOT CAUSE FROM DEALER: DEFECTIVE PASSENGER OCCUPANCY SENSOR. ONLY WAY TO TURN OFF THE SEAT BELT LIGHT IS TO EITHER PUT THE PASSENGER SEAT BELT ON OR TURN ON AND OFF THE CAR. I NOTICED WHEN I PURCHASED THE INFINITI 2011 M56 THE SEAT BELT LIGHT WOULD REMAIN ON AFTER A PASSENGER HAS... Read more
Incident date: Oct 16, 2015
VEHICLE CONTINUES TO HAVE ISSUES WITH THE PASSENGER AIRBAG LIGHT COMING ON, DESPITE THE PASSENGER SEAT BEING OCCUPIED BY ADULT PASSENGER. DEALERSHIP AND INFINITI TECH HAVE BEEN SHOWN VIDEOS, YET THEY REPEATEDLY SAY "CAN'T DUPLICATE THE PROBLEM". WE HAVE ASKED FOR A BUY BACK, AND HAVE BEEN DENIED (TWICE). CONSUMER AFFAIRS WILL PROVIDE NO EXPLANATION, BUT REPEATEDLY SAYS IT IS WORKING AS DESIGNED... Read more
Incident date: Oct 17, 2015
TL* THE CONTACT OWNS A 2004 INFINITI M45. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED, THE ENGINE STALLED, AND ALL OF THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) HOWEVER, THE ... Read more
Incident date: Oct 19, 2015
FUEL LINE FAILURE: A FUEL LINE FITTING/CLAMP ON BACK SIDE OF ENGINE (DRIVERS SIDE) IS STREAMING FUEL AT A RATE OF APPROXIMATELY 1/2 CUP PER MINUTE. WHILE STARTING MY CAR THIS MORNING, I NOTICED A STRONG SMELL OF GASOLINE, SO I CHECKED UNDERNEATH AND SAW GAS STEADILY STREAMING FROM THE CAR AND FORMING A 2 FOOT DIAMETER PUDDLE. I AM HAVING THE CAR TOWED TO DEALER'S GARAGE FOR REPAIR LATER THIS WE... Read more
Incident date: Oct 14, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR AND ENGINE CONTROL MODULE NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED O... Read more
Incident date: Oct 14, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR AND ENGINE CONTROL MODULE NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED O... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED, THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE SLIP, VDC, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Jan 11, 2015
I PURCHASED THIS VEHICLE DECEMBER OF 2014 AND WITHIN A MONTH I NOTICED CONDENSATION IN BOTH HEADLIGHTS. WHEN I WAS DRIVING MY VEHICLE HOME ONE NIGHT WITH MY 4 CHILDREN THE LIGHTS FLICKERED AND WENT OUT. I HAD TO PULL OVER AND I FLICKED THE LIGHTS ON AND OFF HOPING THEY WOULD TURN ON AND THEY CAME BACK ON AND WORKED. NOW EITHER HEADLIGHTS WORK AND TO REPLACE THE ASSEMBLY IS $1600 EACH SO RIGHT NOW ... Read more
Incident date: Jan 11, 2015
I PURCHASED THIS VEHICLE DECEMBER OF 2014 AND WITHIN A MONTH I NOTICED CONDENSATION IN BOTH HEADLIGHTS. WHEN I WAS DRIVING MY VEHICLE HOME ONE NIGHT WITH MY 4 CHILDREN THE LIGHTS FLICKERED AND WENT OUT. I HAD TO PULL OVER AND I FLICKED THE LIGHTS ON AND OFF HOPING THEY WOULD TURN ON AND THEY CAME BACK ON AND WORKED. NOW EITHER HEADLIGHTS WORK AND TO REPLACE THE ASSEMBLY IS $1600 EACH SO RIGHT NOW ... Read more
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING APPROXIMATELY 10 MPH, THE ENTIRE INSTRUMENT PANEL FAILED TO FUNCTION. IN ADDITION, THE ODOMETER, THE FUEL GAUGE, AND THE TACHOMETER BECAME INOPERATIVE. THE FAILURE OCCURRED AT ANY SPEED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Oct 5, 2015
2010 TOTAL BRAKE FAILURE , IMMEDIATE RETURN TO NORMAL ,2015 SAME EVENT, DEALER FOUND NOTHING ABNORMAL , BOTH TIMES DENIAL. VEHICLE BARELY MOVING , NO DAMAGE, 2ND EVENT , WITH WITNESS IN DAYLIGHT ,DEALER REFUSES TO ADDRESS, TOTAL DENIAL . FIRST TIME BACKING , NIGHT , 2ND FWD BOTH TIMES BARELY MOVING . PEDAL WENT TO FLOOR RAPIDLY SEVERAL TIMES , NO RESISTANCE FELT , NO SLOWING .1ST TIME HOME DRIVEWA... Read more
Incident date: Oct 13, 2015
BASED ON MY MY MECHANICS ADVISE I HAD VEHICLE INSPECTED BY INFINITI DEALER AND LEARNED THAT FRAME OF THE VEHICLE RUSTED THRU MOUNTING POINT OF RF LOWER CONTROL ARM AND UNSAFE TO OPERATE. BASED ON MY MECHANICS ADVISE, I CONTACTED INFINITI. I EXPLAINED THEM THAT THIS VEHICLE ONLY HAS 136,900 MILES AND SHOULD NOT HAVE RUSTED LIKE THIS. I TRULY BELIEVE THAT INFINITI MESSED UP THE METALLURGY OR USED CH... Read more
Incident date: Apr 1, 2014
LIGHT OF AIR BAG ON DRIVER'S COMPANION SEAT TURN ON AND OFF FROM TIME TO TIME, EVEN IF NO ONE IS SITTING ON SEAT. ALSO MULTIPLE CRACKS WERE PRESENT IN THE DASHBOARD AND WERE LOCATED NEAR THE AIR BAG. THE CONTACT INDICATED THAT ONE CRACK EXTENDED FROM THE PASSENGER SIDE TO THE DRIVER SIDE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.
INFINITI
999R5-AR000
(9999) — AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Oct 11, 2015
Incident date: Oct 10, 2015
MY PASSENGER AND BACK AIRBAG DEPLOYED WITH PASSENGER IN THE SEAT. I DID NOT HIT ANYTHING!!! THERE IS NO DAMAGE TO THE EXTERIOR OF MY CAR BUT MY INSIDE IS DESTROYED FROM THE AIRBAGS GOING OFF!!!
Fire
Incident date: Oct 11, 2015
THE VEHICLE SUDDENLY PULLS VERY HARD TO THE RIGHT REQUIRING FORCE TO KEEP IN A STRAIGHT LINE. THE VEHICLE DID NOT EXPERIENCE ANY ALIGNMENT ALTERING POTHOLES OR ROAD BUMPS. THIS IS A DANGEROUS SOFTWARE MALFUNCTION WITH THE DAS. I AM VERY LUCKY THIS OCCURRED AT LOW SPEED AND WITHOUT MY CHILDREN IN THE CAR.
Incident date: Oct 6, 2015
AIRBAG SENSOR IN PASSENGER SIDE SEAT IS NOT WORKING , OTHER 2008 EX35 RECALLED FOR THIS, BUT NOT MINE!!!??? DEALER WANTS 4600 DOLLARS TO REPAIR IT!!