Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jan 4, 2016
WHILE DRIVING AT NORMAL HIGHWAY SPEED, MY DRIVERS SEAT SUDDENLY COLLAPSED ONTO THE FLOOR ON THE LEFT SIDE OF THE SEAT. AFTER REGAINING CONTROL OF THE CAR, I PULLED OVER TO FIND THAT THE SEAT BRACKET HAD BROKEN. THE SEAT IS COMPLETELY DETACHED FROM THE FRAME AND NOW MOVES FREELY UP AND DOWN. I TOOK THE CAR TO THE DEALERSHIP AND WITHOUT EVEN LOOKING AT IT, THEY SAID THAT I WOULD NEED A NEW DRIVERS S... Read more
Incident date: Aug 25, 2015
I TOOK MY CAR TO THE MECHANIC FOR A LOUD NOISE COMING FROM THE HOOD. THE MECHANIC LATER FOUND OUT THAT THE NOISE WAS COMING FROM BELTS BECAUSE THE SUPPORT BAR THAT HOLD THE ENGINE WAS SAGGING. THIS IS CALLED THE CROSS MEMBER. I LEARNED THAT THE CROSS MEMBER HAD RUSTED PREMATURELY. I HAVE ALSO LEARNED THAT THIS IS A COMMON ISSUE WITH EVERY I30 MODEL. INFINITI NEEDS TO HAVE THESE SUPPORT BARS REPLAC... Read more
Incident date: Oct 4, 2013
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE MAKING A TURN, THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE FAILURE OCCURRED AFTER THE VEHICLE WAS STOPPED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHIC... Read more
Incident date: Dec 15, 2015
AIRBAGS DID NOT DEPLOY IN A RECENT ACCIDENT
Crash
1 injured
Incident date: Dec 15, 2015
AIRBAGS DID NOT DEPLOY IN A RECENT ACCIDENT
Crash
1 injured
Incident date: Dec 9, 2015
WHILE DRIVING AT APPROXIMATELY 30MPH ON A RESIDENTIAL STREET WITH NO OTHER TRAFFIC, I HEARD A PROGRESSIVE CRACKING NOISE FROM THE MOON ROOF AREA. AFTER PULLING BACK THE SUN SHADE I SAW THAT THE MOON ROOF HAD CRACKS THROUGHOUT IT BUT WAS STILL ALMOST ENTIRELY IN PLACE. THE MOON ROOF WAS CLOSED AT THE TIME. AFTER STOPPING THE VEHICLE, I SAW THAT A SMALL SECTION OF GLASS WAS MISSING. THE SECTION ... Read more
Incident date: Dec 29, 2015
AT APPROXIMATELY 100K MILES THE DRIVER'S SEAT BROKE AND LEANS INTO AND BINDS WITH THE CONSOLE. THERE WAS NOTHING BUT NORMAL USE AND JUDGING FROM OTHER ONLINE COMPLAINTS THIS IS APPARENTLY A COMMON PROBLEM. THE DRIVER'S SEAT IS NO LONGER STABLE OR SAFE BECAUSE IT CAN BE EASILY MOVED AROUND BY HAND. THIS SHOULD BE A SAFETY RECALL ISSUE. THIS IS A PROBLEM WHETHER STATIONARY OR IN MOTION.
Incident date: May 28, 2015
I BOUGHT THIS NEW 2015 INFINITI Q40 AWD FROM INFINITI DEALER ON FEB 28, 2015. AFTER DRIVING THIS NOISY CAR FOR THREE MONTHS(3000MILES), I STARTED HAVING RINGING IN BOTH EARS (TINNITUS). I HAVE TROUBLE TO SLEEP AND START LOSING MY HEARING IN BOTH EARS. I HAVE CONTACTED THE INFINITI DEALER IN JUNE 2015, THE FIRST TIME I NOTICED THE TINNITUS CAUSED BY THE LOW FREQUENCY NOISE( RANGE FROM 100-400HZ ACC... Read more
1 injured
Incident date: Dec 23, 2015
TL* THE CONTACT OWNED A 2007 INFINITI G35. THE CONTACT WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. DETAILS OF THE CRASH WERE NOT AVAILABLE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED CHEST CONTUSIONS AND ABDOMINAL PAIN FROM HITTING THE STEERING WHEEL THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MIL... Read more
Crash
1 injured
Incident date: Dec 2, 2015
I LOVE MY G37. BUT MY TIRE ON THE FRONT DRIVER SIDE HAS A SLOW LEAK AND I TOOK IT INTO THE INFINITI SHOP AND THEY STATED MY TIRE AS FINE. BUT THEY PLACE SOME NITRO IN MY TIRE. YET FOR ABOUT TWO DAYS IN MY DASH BARD THE SENSOR LIGHT FOR THE TIRE CAME ON AGAIN AND MY TIRE LOOKED FLAT AGAIN. THESE TIRE WAS PURCHASED AT THE INFINITI SHOP ALSO.
Incident date: Sep 7, 2015
MY G37 09 INFINITI IS GREAT. BUT SOMETIMES WHEN I AM DRIVING IT JERKS AND ON MY DASH BOARD IT INDICATOR SHOWS UP AS SLIP. COULD YOU TELL ME WHAT IS THIS ISSUE?
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
Incident date: Jun 1, 2014
THE DASHBOARD HAS BUBBLED AND IS VERY HOT TO THE TOUCH. I HAVE BEEN TRYING FOR YEARS TO GET THIS REPLACED. I WANT TO START A CLASS ACTION SUIT. I SEE MANY CARS WITH THE SAME ISSUE.
Incident date: Dec 20, 2015
TL* THE CONTACT OWNS A 2007 INFINITI M35. WHILE DRIVING 5 MPH, THE FRONT DRIVER SEAT FRACTURED OFF THE TRACKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT... Read more
Crash
1 injured
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT... Read more
Crash
1 injured
Incident date: Dec 7, 2015
IT STARTED WHEN I WAS PULLING INTO THE PARKING LOT IN MY OFFICE BUILDING. WITH NO WARNING, THE CAR STARTED TO ACCELERATE AT AROUND 7-8 RPM MAKING A ROARING NOISE HEARD BY MANY WITNESSES. THIS RESULTED IN LOSING CONTROL OF THE CAR WHICH THEN WENT OFF THE SIDE OF THE LOT INTO A STEEP DECLINE WHERE I HIT A TREE. IF IT WASN'T FOR THAT TREE THERE WAS ANOTHER 60-70 FT DROP INTO A CANYON THAT I INEVIT... Read more
Crash
1 injured
Incident date: Nov 23, 2015
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED ... Read more
Incident date: Nov 23, 2015
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHOOK VIOLENTLY. IN ADDITION, THE LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED ... Read more
Incident date: Mar 1, 2015
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE A PASSENGER WAS SEATED IN THE PASSENGER SEAT, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE DEALER COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 3,400.
Incident date: Dec 10, 2015
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE AIR BAG SYSTEM SOFTWARE WAS RESTARTED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN BACK TO DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SPIRAL CABLE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE F... Read more
Incident date: Mar 9, 2015
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE VEHICLE WAS OVER HEATING WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE WAS PROGRESSING. THE CONTACT LATER RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V430000 (VEHICLE SPEED CONTROL) AND THE DEALER INDICATED THAT THEY REPLACED THE ACCELERATOR PEDAL ASSEMBLY BUT DID NOT REPROGRAM THE ENGINE CONTROL MODULE. HOWEVER... Read more
Incident date: Jun 10, 2015
2007 INFINITI G35 PASSENGER OCCUPANCY SENSOR MALFUNCTIONS...SENSOR IMPROPERLY 'TURNS OFF' EVEN WHEN SEAT IS OCCUPIED BY INDIVIDUAL WHOSE WEIGHT SHOULD TRIGGER AIRBAG ACTIVATION.
Incident date: Dec 7, 2015
I WAS DIAGNOSES CAMSHAFT POSITION SENSOR A CIRCUIT BANK 2 P0345 PLEASE ADVISE. THANKS.
Incident date: Dec 7, 2015
I WAS DIAGNOSES CAMSHAFT POSITION SENSOR A CIRCUIT BANK 2 P0345 PLEASE ADVISE. THANKS.
Incident date: Dec 7, 2015
I WAS DIAGNOSES CAMSHAFT POSITION SENSOR A CIRCUIT BANK 2 P0345 PLEASE ADVISE. THANKS.
Incident date: Dec 7, 2015
WHEN I TRIED TO PARK THE CAR IN PARKING AREA SLOWLY, BUT THE CAR SUDDENLY ACCELERATE ITSELF WITH BIG ENGINE SOUND AND RUN INTO CANYON OVER PARKING AREA. FORTUNATELY THE CAR STOP AFTER HIT THE BIG TREE OTHERWISE I AM NOT SURE I CAN SURVIVE BECAUSE THERE ARE VERY STIFF CANYON AREA AFTER THAT TREE. PLEASE INVESTIGATE IT WHAT PROBLEM OF THIS CAR CAUSE THIS INCIDENT. THANKS.
Incident date: Oct 1, 2015
THE INTERIOR COURTESY LIGHTS UNDER THE DASH REMAIN ON WHEN CAR IS RUNNING. DURING NIGHT TIME DRIVING THIS IS VERY DISTRACTING TO ATTENTIVE SAFE DRIVING. ACCORDING TO INFINITI, THIS WAS ENGINEERIED TO REMAIN ON AND THERE IS NO WAY TO TURN THE LIGHT OFF. THE CHANGE TO THE LIGHTING WAS DONE ON MODELS BEGINING WITH 2014. IN EARLIER MODELS ALL THE AMBIENT LIGHTS GO OUT WHEN THE CAR IS STARTED.
Incident date: Dec 7, 2015
PISTON RINGS ARE FAILING IN THIS VEHICLE. MANY OTHER VEHICLES THAT USE THIS SAME ENGINE MAY HAVE THE SAME PISTON RINGS, SUCH AS THE INFINITI G35, OR NISSAN MAXIMA WHICH USE THE 3.5L VQ35DE ENGINE OF SIMILAR YEARS. THE PISTON RINGS WERE ORIGINALLY DESIGNED FOR THE VQ30 BLOCK, AND WERE FITTED TO VQ35DE PISTONS. THESE RINGS ARE NOT CAPABLE OF CONSISTENTLY HANDLING THE HIGHER COMPRESSION RATIO OF THE ... Read more
Incident date: Dec 4, 2015
I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.
Incident date: Dec 4, 2015
I WAS TOLD ABOUT A RECALL ON THIS VEHICLE DUE TO FRAME BODY STRUT HOUSING CORROSION, I'M HEARING A CLICKING SOUND AS I PROCEED TO MAKE TURNS NOW. I TOOK IT IN TO BE LOOKED AT TO SEE IF NOISE I WAS HEARING COULD BE REPAIRED, UPON THE MECHANIC PLACING THE VEHICLE ON THE LIFT HE NOTICED THE CORROSION ON FRONT END OF THE STRUT HOUSING.
Incident date: Dec 7, 2015
FUEL LINE FAILURE: A FUEL LINE FITTING/CLAMP ON BACK SIDE OF ENGINE (DRIVERS SIDE) IS STREAMING FUEL AT A RATE OF APPROXIMATELY 1/2 CUP PER MINUTE. WHILE BRING MY KIDS TO SCHOOL THIS MORNING, I NOTICED A STRONG SMELL OF GASOLINE, SO I CHECKED UNDERNEATH AND SAW GAS STEADILY STREAMING FROM THE CAR AND FORMING A PUDDLES,I AM HAVING THE CAR TOWED TO DEALER'S GARAGE FOR REPAIR LATER THIS WEEK. THE CA... Read more
Incident date: Dec 4, 2015
AIRBAG WARNING LIGHT STARTED FLASHING(RED) FOR NO REASON WHILE I WAS DRIVING. WHICH MEANS IT IS INACTIVE.
Incident date: Nov 21, 2015
I BOUGHT THIS CAR NEW FROM BOMMARITO INFINITI IN ELLISVILLE, MO IN 2003. I HAVE INTERMITTENTLY HAD PROBLEMS WITH THE STEREO SYSTEM AND AIR-CONDITIONING/HEATER CONTROLS WORKING. AT THIS POINT, THE HEATER IS STUCK ON 90 DEGREES, CONTROLS NOT WORKING, AND ALSO THE RADIO WILL NOT WORK FROM THE CONSOLE BUT I CAN CONTROL IT FROM THE STEERING WHEEL. I HAVE RESEARCHED THIS ONLINE AND SEE THAT IT IS A PROB... Read more
Incident date: Nov 25, 2015
VEHICLE DROPPED SPEED ON THE HIGHWAY AND STARTED FLASHING THE SERVICE ENGINE SOON LIGHT. THE SPEED DROP WAS SEVERE AND PLACED ME IN A DANGEROUS SITUATION ON THE HIGHWAY. IT ALSO HAD A WHINING NOISE AT START WHEN I LEFT . TOOK IT TO THE DEALER, THEY INFORMED ME THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE ONLY HAD 83K IN MILES AND WAS JUST 10K OUT OF WARRANTY. DEALER CHARGED $4000 FOR T... Read more
Incident date: Nov 2, 2015
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DA... Read more
Incident date: Nov 2, 2015
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DA... Read more
Incident date: Nov 2, 2015
VEHICLE WAS RECALLED 2007 EXTERIOR LIGHTS WERE IMPROPERLY REPAIRED PASSENGER SIDE BURNT OUT AGAIN REMAINS DIM AND STILL NOT PROPERLY WORKING DEFECTIVE WORK DONE AT SAWGRASS INFINITI 5801 MADISON AVENUE TAMARAC, FLORIDA 33321 CALLED MANAGER HE REFUSED TO HONOR RECALL RECEIVED A TRAFFIC TICKET FOR DEFECT... PLEASE INVESTIGATE ELECTRICAL SYSTEM ON SEATS SEATS JAM AND CAN BECOME A DA... Read more
Incident date: Nov 25, 2015
PASSENGER AIRBAG WARNING LIGHT ON WHEN MY WIFE (145LBS) IS IN THE PASSENGER SEAT. THIS HAPPENS FROM THE MOMENT THE CAR IS TURNED ON AND PERSISTS THE ENTIRE TIME WHILE DRIVING. WAS TOLD IF THE WARNING LIGHT WAS ON THAT THE AIRBAG WOULD MOST LIKELY NOT DEPLOY IN AN ACCIDENT. THIS OCCURS EACH AND EVER TIME MY WIFE IS IN THE VEHICLE OVER THE COURSE OF THE PAST NINE MONTHS. THERE HAVE BEEN RECALLS ON ... Read more
Incident date: Nov 16, 2015
WE ARE HAVING A REOCCURRING PROBLEM OF THE FRONT PASSENGER SEAT AIRBAG SENSOR NOT WORKING. THE VEHICLE HAS A LIGHT WHICH ILLUMINATES WHEN THE PASSENGER AIRBAG IS NOT "ARMED" FOR DEPLOYMENT. THE FIRST TIME WE TOOK IT TO THE INFINITI DEALERSHIP THEY SAID THEY COULD NOT REPLICATE THE PROBLEM. IT CONTINUED TO BE A PROBLEM FOR US INTERMITTENTLY FOR OVER A YEAR. MY MAIN CONCERN WAS ALWAYS THAT IF WE... Read more
Incident date: Nov 16, 2015
WE ARE HAVING A REOCCURRING PROBLEM OF THE FRONT PASSENGER SEAT AIRBAG SENSOR NOT WORKING. THE VEHICLE HAS A LIGHT WHICH ILLUMINATES WHEN THE PASSENGER AIRBAG IS NOT "ARMED" FOR DEPLOYMENT. THE FIRST TIME WE TOOK IT TO THE INFINITI DEALERSHIP THEY SAID THEY COULD NOT REPLICATE THE PROBLEM. IT CONTINUED TO BE A PROBLEM FOR US INTERMITTENTLY FOR OVER A YEAR. MY MAIN CONCERN WAS ALWAYS THAT IF WE... Read more
Incident date: Nov 22, 2015
APPARENTLY AS ALL OTHER COMPLAINTS ARE SIMILAR WITH THE BRAKE LIGHT COMING ON AND AS I APPLY PRESSURE TO THE BRAKE TO STOP THE SCRUBBING AND SCRAPING SOUND IS UNBEARABLE, I'VE BEEN TOLD IT'S THE BRAKE BOOSTER IS BAD FOR INFINITI QX56. FIX THE PROBLEM IF EVERYONE IS HAVING THE SAME ISSUE, PLEASE BEFORE SOMEONE GETS KILLED. ALSO THERE'S AN EXHAUST LEAK WHICH YOU CAN TELL BY A FLICKERING NOISE WHEN ... Read more
Incident date: Nov 22, 2015
APPARENTLY AS ALL OTHER COMPLAINTS ARE SIMILAR WITH THE BRAKE LIGHT COMING ON AND AS I APPLY PRESSURE TO THE BRAKE TO STOP THE SCRUBBING AND SCRAPING SOUND IS UNBEARABLE, I'VE BEEN TOLD IT'S THE BRAKE BOOSTER IS BAD FOR INFINITI QX56. FIX THE PROBLEM IF EVERYONE IS HAVING THE SAME ISSUE, PLEASE BEFORE SOMEONE GETS KILLED. ALSO THERE'S AN EXHAUST LEAK WHICH YOU CAN TELL BY A FLICKERING NOISE WHEN ... Read more
Incident date: Sep 18, 2015
I WAS DRIVING 2015 INFINITY Q50 (PURCHASED ON 02/28/2015) ON LEE ROAD, SHAKER HEIGHTS, OHIO 44120, WHICH HAD A FIRST SCHEDULED MAINTENANCE ON 09/14/2015 AT THE BEACHWOOD INFINITY DEALER. I STOPPED AT THE INTERSECTION OF LEE ROAD AND CHAGRIN BLVD. BEHIND A BLACK JEEP FOR WAITING TRAFFIC. I HAD MY CAR IN DRIVE AND MY FOOT FIRMLY ON THE BRAKE, ABOUT FEW SECONDS PASSED AND SUDDENLY MY CAR STARTED TO... Read more
Crash
Incident date: Nov 21, 2015
NOTHING HAVE NOT HAPPEN BUT IM NOTICED THOSE THINGS AND LOOKED UP RECALLS AND WOULD LIKE IT FIXED
Incident date: Nov 21, 2015
NOTHING HAVE NOT HAPPEN BUT IM NOTICED THOSE THINGS AND LOOKED UP RECALLS AND WOULD LIKE IT FIXED
INFINITI
Q50 HYBRID
(2014) — AIR BAGS
Nov 19, 2015
Incident date: Nov 7, 2015
11/7/15 AROUND 7-8PM. I (6' 250LB MALE) WAS DRIVING HOME FROM LISBON, OH / TO CANTON, OH. MY FIANC (5'6" 200LB FEMALE) WAS SITTING IN THE PASSENGER SEAT, AND OUR DAUGHTER (2 1/2YR OLD 28LB) SITTING DIRECTLY BEHIND HER IN HER CAR SEAT. WHEN OUT OF THE CORNER OF MY EYE I NOTICED A YELLOW LIGHT COME ON (WHILE GOING 45-55MPH). WHEN I REALIZED IT WAS THE LIGHT SHOWING THE PASSENGER SEAT EMPTY. I HAD MY... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Incident date: Feb 28, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 30V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT... Read more