Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 19, 2016
WHILE DRIVING THE CAR WILL NOT STAY ON THE ROAD, YOU HAVE TO KEEP BOTH HANDS ON THE WHEEL, AND IT IS STILL BACK AND FOURTH. HAVE HAD NEW TIRES PUT OM AND ALIGNMENT DONE, DID NOT HELP THE PROBLEM. THIS HAPPENS AT ALL SPEEDS BUT IS WORSE ON THE HIGHWAY OVER 50MPH.
Incident date: Dec 18, 2015
TAKATA RECALL MY DASHBOARD HAS BUBBLED AND IT IS VERY HOT WHEN YOU TOUCH IT.I CALLED THEM (INFINITY ) THEY TOLD ME THEY CAN NOT DO ANY THING FOR ME .I NEED YOUR HELP I WANT MY CAR TO GET FIXED.
Incident date: Feb 18, 2016
THE INFINITI QX56 HAS A KNOWN ISSUE WITH THE TIMING CHAIN ON THE SIDE THAT DRIVES THE FUEL PUMP. THE CHAIN STRETCHES AND BEGINS TO RUB METAL AGAINST METAL. THE COST TO REPAIR IS 4000 - 5000 DOLLARS AND IF YOU DO NOT REPAIR YOU RUN THE RISK OF RUINING THE MOTOR AND THAT IS 17,000. I WAS TOLD BY THE INFINITI MECHANIC IT IS A KNOWN ISSUE AND HE COULD REPAIR THEM IN HIS SLEEP AND THE NEW CHAINS ARE... Read more
Incident date: Oct 24, 2015
AIRBAG RECALL???MY PASSENGER AND REAR AIR BAG DEPLOYED WITHOUT IMPACT OR A PASSENGER? I NEED YOUR HELP! INFINITI STILL HAS MY CAR AND IS TRYING TO PUSH IT UNDER THE RUG. IT COULD HAVE BEEN VERY DANGEROUS IF MY KIDS WERE IN THE CAR. ITS BEEN 6 MONTHS WHERE THEY HAVE GIVEN ME A LOAN AND KEEP TRYING TO GIVE ME NO INFORMATION. MY VIN NUMBER IS [XXX] THE ONLY DAMAGE TO MY CAR FROM THE EXTERIOR IS ... Read more
Incident date: Feb 15, 2016
I EXPERIENCED A CATACLYSMIC FAILURE OF THE AIRBAG SYSTEM. THIS OCCURRED FEBRUARY 15, 2016, AT 143PM, NORTHBOUND I5, ORANGE COUNTY, CALIFORNIA. THE DRIVER CURTAIN AIRBAG AND SEAT MOUNTED SIDE-IMPACT AIRBAG DEPLOYED WHILE I WAS DRIVING AT 65 MPH IN THE CARPOOL LANE. THERE WAS NO COLLISION. THERE WAS NO INDICATION OF ANY WARNING SYMBOLS ON THE DASHBOARD.
Incident date: Jan 1, 2015
DASHBOARD IS WITH EXTENSIVE CRACKING AND YELLOW FOAM EXPOSED. ALSO DASHBOARD IS STICKY TO TOUCH WITH SHINY APPEARANCE.
Incident date: Feb 11, 2016
UNINTENDED ACCELERATION WHILE STOPPED.
Crash
Incident date: Feb 1, 2016
I REPLACE MY ALTANATOR AND ALWAYS HAD A PROBLEM WITH THE RPM GAUGE? IT DOSE NOT MOVE OR SOMETIMES STAYS AT THE 6/7 AND AS OF RECENTLY THE CAR LOOSES POWER AND ALMOST CRASHED ON THE FREEWAY ALSO I BOUGHT THIS CAR IN 2014
Incident date: Feb 1, 2016
I REPLACE MY ALTANATOR AND ALWAYS HAD A PROBLEM WITH THE RPM GAUGE? IT DOSE NOT MOVE OR SOMETIMES STAYS AT THE 6/7 AND AS OF RECENTLY THE CAR LOOSES POWER AND ALMOST CRASHED ON THE FREEWAY ALSO I BOUGHT THIS CAR IN 2014
Incident date: Feb 1, 2016
I REPLACE MY ALTANATOR AND ALWAYS HAD A PROBLEM WITH THE RPM GAUGE? IT DOSE NOT MOVE OR SOMETIMES STAYS AT THE 6/7 AND AS OF RECENTLY THE CAR LOOSES POWER AND ALMOST CRASHED ON THE FREEWAY ALSO I BOUGHT THIS CAR IN 2014
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 1997 INFINITI I30. WHILE FUELING THE VEHICLE, THE BRACKET THAT HELD THE FUEL FILLER NECK BECAME CORRODED. THE CONTACT STATED THAT FUEL SPILLED OUT AFTER FUELING THE VEHICLE AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRACKET AND THE FUEL FILLER NECK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACT... Read more
Incident date: Feb 9, 2016
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE VEHICLE WAS HAVING ISSUES STARTING. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER THE VEHICLE STALLED, THE SLIP WARNING LIGHT, VDC OFF WARNING LIGHT, AND SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAIL... Read more
Incident date: Feb 10, 2013
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE COMPLETE MIDDLE CONSOLE ON NEAR THE INSTRUMENT PANEL FAILED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE DEFROSTER FAILED TO FUNCTION. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CENTER CONSOLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANU... Read more
Incident date: Nov 2, 2015
ALL 1997 THRU 2003 FRAME SUSPENSION, SUSPENSION BODY PANELS WERE IMPROPERLY UNDERCOATED TO PREVENT RUSTING. WARNING WAS ISSUED IN 2011, AS THIRD OWNER OF VEHICLE, I WAS NEVER NOTIFIED. CAUSING IMMINENT BODY HARM AND POSSIBLY DEATH. INFINITY WAS TOTALLY RESPONSIBLE FOR FOLLOW THRU, AND SHOULD BE HELD RESPONSIBLE FOR MY $20,000 LOSS, NOT TO MENTION RISK TO MY LIFE. THANKS A LOT YOU MONEY MONGERS! Y... Read more
Incident date: Nov 2, 2015
ALL 1997 THRU 2003 FRAME SUSPENSION, SUSPENSION BODY PANELS WERE IMPROPERLY UNDERCOATED TO PREVENT RUSTING. WARNING WAS ISSUED IN 2011, AS THIRD OWNER OF VEHICLE, I WAS NEVER NOTIFIED. CAUSING IMMINENT BODY HARM AND POSSIBLY DEATH. INFINITY WAS TOTALLY RESPONSIBLE FOR FOLLOW THRU, AND SHOULD BE HELD RESPONSIBLE FOR MY $20,000 LOSS, NOT TO MENTION RISK TO MY LIFE. THANKS A LOT YOU MONEY MONGERS! Y... Read more
Incident date: Nov 2, 2015
ALL 1997 THRU 2003 FRAME SUSPENSION, SUSPENSION BODY PANELS WERE IMPROPERLY UNDERCOATED TO PREVENT RUSTING. WARNING WAS ISSUED IN 2011, AS THIRD OWNER OF VEHICLE, I WAS NEVER NOTIFIED. CAUSING IMMINENT BODY HARM AND POSSIBLY DEATH. INFINITY WAS TOTALLY RESPONSIBLE FOR FOLLOW THRU, AND SHOULD BE HELD RESPONSIBLE FOR MY $20,000 LOSS, NOT TO MENTION RISK TO MY LIFE. THANKS A LOT YOU MONEY MONGERS! Y... Read more
Incident date: Nov 1, 2015
DRIVEING INTO CURVE ENGINE DIED AND HAD NO POWER BRAKES AND DIFFICULT TO STEER ON CITY STREET.
Incident date: Aug 7, 2015
STEERING FAILED COMPLETELY APPROXIMATELY 8/12/15 WHILE ON THE ROAD. INCIDENT OCCURRED WHILE AT A SLOW PACE AND I WAS ABLE TO FORCE STEER THE CAR TO THE SIDE OF THE ROAD. TODAY I WENT TO START THE CAR IN MY GARAGE AND ONCE AGAIN THE CAR HAD NO STEERING.DEALER WAS ABLE TO FIX THE PROBLEM HOWEVER I FEEL THAT THIS IS A MAJOR PROBLEM THAT COULD BE DANGEROUS. FOR INSTANCE, IF MY WIFE HAD BEEN DRIVING IN... Read more
Incident date: Sep 19, 2015
DASHBOARD HAS BECOME EXTREMELY SHINY CREATING A REFLECTION ON THE FRONT WINDSHIELD THAT OBSTRUCTS VISION. IT'S BLINDING WHEN THE SUN IS SETTING AND THE VEHICLE IS FACING WEST. IT'S DIFFICULT ENOUGH AT DUSK OR DAWN, BUT THIS ADDED DANGEROUS GLARE MAKES IT A SAFETY HAZARD. THE DASH IS ALSO LIKE PUTTY. IF I TOUCH IT, IT ACTUALLY MOLDS TO WHERE MY FINGER MOVES. THAT'S NOT DANGEROUS, BUT THE GLARE... Read more
Incident date: Jan 19, 2016
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD. AFTER AWAITING FIFTEEN MINUTES, THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY WERE UNABLE TO LOCATE OR DUPLICATE THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 03V455000 (ENGI... Read more
Incident date: Jan 29, 2016
EXCESSIVE OIL BURNING. WHEN SPARK PLUG'S WERE REMOVED FOR TUNE UP REPLACEMENT, FOUND ONE COATED WITH OIL. LOSS OF APPROXIMATELY 1/2 QUART OF OIL PER 2 WEEK PERIOD. LOOKED UP FORUMS FOUND THAT MANY OTHERS HAVE HAD A PISTON RING PROBLEM.
Incident date: Apr 10, 2006
PARKING BREAK DOES NOT HOLD CAR WHEN FULLY ENGAGED, EVEN ON A VERY SLIGHT HILL. THIS HAS ALWAYS BEEN THE CASE, EVEN WHEN THE CAR WAS NEW.
Incident date: Jan 27, 2016
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash
2 injured
Incident date: Jan 27, 2016
TAKATA RECALL TGE AIRBAGS LEFT MY PASENGER AND I WITH HURT CHESTS N WAS PAINFUL INSTEAD OF PROTECTIVE
Crash
2 injured
Incident date: Jan 31, 2015
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT THE DEFROSTER FAILED TO DEFROST THE WINDSHIELD ENTIRELY CAUSING THE CONTACT TO NOT BE ABLE TO VIEW OUT THE VEHICLE. THE CONTACT MENTIONED THAT THE WINDOW WAS 60% DEFROSTED AFTER USING THE DEFROSTER AND A SCRAPPER. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO... Read more
Incident date: Jan 20, 2016
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT WHILE MAKING A TURN AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.
Incident date: Jan 12, 2016
THE AIRBAG CONTROL MODULE STOPPED FUNCTIONING AND TRIGGERED A FAULT MESSAGE WHICH THE AUTO DEALERSHIP DIAGNOSED. NO INCIDENT HAS OCCURRED OTHER THAN MY AIRBAGS BEING NONFUNCTIONAL. IS THIS PART OF A LARGER AIRBAG PROBLEM, OR AN ISOLATED PROBLEM?
Incident date: Jan 22, 2016
INFINITI QX56 2012 WITH 100,000 MILES STARTED MAKING WHINING NOISE AT START-UP AND THE ENGINE WOULD RUN AND SPUTTER WITHIN 7K MILES OF A FULL SYNTHETIC OIL CHANGE. CALLED DEALERSHIP AFTER WORKING WITH LOCAL MECHANIC AND THEY KNOW THEIR IS A BULLETIN ON THIS VEHICLE THAT REQUIRES AND NEW TIMING CHAIN BE INSTALLED. SEEMS THIS IS ALMOST A 100% FAIL RATE AND JUST IS A MATTER WHEN VERSUS IF THIS WILL... Read more
Incident date: Dec 29, 2015
CONDENSATION IN THE HEADLIGHT ASSEMBLY CAUSING HEADLIGHT TO SHORT OUT.
Incident date: Jan 19, 2016
THE SUV WAS DRIVING WITHOUT ISSUE; HOWEVER, IF THE TIMING CHAIN HAD BROKEN WE WOULD HAVE HAD AN ENGINE STALL WHICH COULD HAVE CAUSED AN ACCIDENT. WE HEARD A NOISE IN THE CAR AND DECIDED TO BE SAFE AND TAKE IT IN FOR SERVICE. AFTER GETTING TO THE INFINITI DEALERSHIP OF GWINNETT THE NOISE HAD SUBSIDED. WE EXPLAINED WE HEARD A WHINING NOISE WHEN THE CAR WAS STARTING UP THAT WENT AWAY AFTER A TIME. T... Read more
Incident date: Jan 22, 2016
I WAS DRIVING ON THE FWY TRAFFIC WAS SLOW; MY SPEED WAS BETWEEN 20-25 MILES PH BRAKES DIDN'T RESPOND WHEN I APPLIED THE BRAKES I END UP HITTING THE VEHICLE IN FRONT OF ME LUCKILY NOTHING HAPPENS TO THE VEHICLE IN FRONT OF ME I HAVE TO LEAVE WENT TO SMALL MECHANIC SHOP THEY SAID THE BRAKE PEDDLE IS BEND BECAUSE WHEN I HIT THE BRAKES HARD TO STOP.
Crash
Incident date: Jan 7, 2016
TIMING CHAIN FAILED, NEEDED TO BE REPLACED, $6000+ REPAIR.
Incident date: Oct 1, 2015
MULTIPLE STRESS CRACKS IN THE DASHBOARD. THIS WAS SIMILAR TO WHAT CAUSED TOYOTA TO RECALL THEIR CARS. THIS CAR HAS ALWAYS BEEN GARAGED AND WELL CARED FOR. I NOTICED THIS AROUND OCTOBER 2015. THEY MAY HAVE BEEN THERE BUT JUST NOT AS NOTICEABLE BEFORE THEN. THERE ARE MORE CRACKS THAN WHAT THE PICTURE SHOWS SOME LARGER SOME SMALLER.
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE F... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE VEHICLE WAS UNRESPONSIVE AFTER THE ACCELERATOR PEDAL WAS DEPRESSED AND JERKED WHILE DRIVING AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING MORE THAN 200 TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE F... Read more
Incident date: Jan 2, 2016
2014 QX 60 ON TWO SEPARATE OCCASIONS (DEC 18, 2015 AND JAN 2ND,2016, ROUGHLY 2 WEEKS APART ) THE TOP BOLTS ON THE FRONT BREAK CALIPERS FELL OFF CAUSING THE CALIPER TO TILT OFF THE ROTOR. IN THE FIRST INSTANCE, THE FRONT DRIVER SIDE WHEEL STARTED MAKING SOME GRINDING NOISES WHILE DRIVING, AS IF THE BREAK PADS WERE LOW. THE NOISE STARTED OFF A BEING VERY LIGHT WHEN BREAKING, THEN CONTINUOUS GR... Read more
Incident date: Jan 12, 2016
I STARTED MY VEHICLE THIS MORNING AND A YELLOW LIGHT WITH A KEY CAME ON FOR THE FIRST TIME, I THOUGHT IS WAS THE KEY BATTERY SO I PAID NO ATTENTION, GOT TO MY DESTINATION AND TURNED THE CAR OFF, A FEW MINUTES LATER GOT BACK INTO THE CAR TO HEAD HOME AND IT WON'T START. I WAS STUCK THERE FOR FIVE HOURS TRYING TO GET IT STARTED WITH HELP FROM A LOCKSMITH AND MY MECHANIC, FINALLY FOUND THE ISSUE ON ... Read more
Incident date: Sep 30, 2015
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER WAITING FIFTEEN MINUTES, THE VEHICLE WAS RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED TWO TIMES. ON TWO SEPARATED OCCASIONS, THE VEHICLE FAILED TO START UNTIL AFTER NUMEROUS ATTEMPTS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 ... Read more
Incident date: Dec 2, 2015
BATTERY CONTINUES TO BE DRAINED BY UNKNOWN SOURCE. NEW BATTERY, NEW STARTER AND NEW ALTERNATOR HAVE NOT RESOLVED THE ISSUE. PRIOR TO THIS HAPPENING HAD THE OIL PAN GASKETS REPLACED TO PREVENT A LEAK ANY THOUGHTS
Incident date: Dec 9, 2015
THROUGH MY RESEARCH AND SPEAKING WITH INFINITI MECHANICS THERE HAS BEEN A KNOWN ISSUE WITH TIMING CHAINS AND ASSOCIATE PARTS THAT ARE A HAZARD AND A MAJOR EXPENSE TO 2011-2012 INFINITY QX56 OWNERS. THIS ISSUE WILL LEAVE YOU STRANDED SOMEWHERE!! IT HAPPENS TO MY WIFE AND I THREE TIMES!!! I HAD TO GET IT TOWED ALL THREE TIMES!! THE HAZARD IS WHILE DRIVING ON HIGHWAY THE ENGINE JUST LOSES ALL POWER L... Read more
Incident date: Dec 9, 2015
THROUGH MY RESEARCH AND SPEAKING WITH INFINITI MECHANICS THERE HAS BEEN A KNOWN ISSUE WITH TIMING CHAINS AND ASSOCIATE PARTS THAT ARE A HAZARD AND A MAJOR EXPENSE TO 2011-2012 INFINITY QX56 OWNERS. THIS ISSUE WILL LEAVE YOU STRANDED SOMEWHERE!! IT HAPPENS TO MY WIFE AND I THREE TIMES!!! I HAD TO GET IT TOWED ALL THREE TIMES!! THE HAZARD IS WHILE DRIVING ON HIGHWAY THE ENGINE JUST LOSES ALL POWER L... Read more
Incident date: Jan 8, 2016
CAR STEERS VERY IRRATICALLY AT TIMES PULLING LEFT OR RIGHT ON UNEVEN ROAD SURFACES. ALSO MAKES GROANING SOUNDS WHEN TURNING STEERING WHEEL
Incident date: Jan 8, 2016
CAR STEERS VERY IRRATICALLY AT TIMES PULLING LEFT OR RIGHT ON UNEVEN ROAD SURFACES. ALSO MAKES GROANING SOUNDS WHEN TURNING STEERING WHEEL
Incident date: Jan 3, 2016
TL* THE CONTACT OWNS A 2010 INFINITI M35. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED IN A UPWARD POSITION. THE CONTACT WAS UNABLE TO USE THE ADJUSTABLE BUTTON TO RELEASE THE STEERING WHEEL IN THE APPROPRIATE POSITION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NO... Read more
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT WAS ABLE TO START THE VEHICLE WHEN ABNORMAL PRESSURE WAS PLACED ONTO THE STEERING WHEEL AND THE STARTER KEY. THE VEHICLE WAS INOPERABLE. THE CONTACT HAD A CERTIFIED MECHANIC DIAGNOSE TH... Read more
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT WAS ABLE TO START THE VEHICLE WHEN ABNORMAL PRESSURE WAS PLACED ONTO THE STEERING WHEEL AND THE STARTER KEY. THE VEHICLE WAS INOPERABLE. THE CONTACT HAD A CERTIFIED MECHANIC DIAGNOSE TH... Read more
Incident date: Jan 4, 2016
I NOTICED THE VEHICLE STARTED MAKING A LOUD WHISTLE NOISE EMANATING FROM THE ENGINE DURING COLD START-UPS. APPROXIMATELY 2 WEEKS LATER I TOOK IT FOR SERVICE AT THE ORLANDO INFINITI DEALERSHIP ON JANUARY 5, 2016. AS SOON AS I DESCRIBED THE ISSUE THE SERVICE ADVISOR AND MULTIPLE TECHNICIANS IMMEDIATELY SAID "IS THE TIMING BELT." PRIOR TO THIS VEHICLE I OWNED A 2005 QX56 THAT I DROVE FOR 10 YEARS WI... Read more
Incident date: Mar 18, 2014
THIS VEHICLE IS EQUIPPED WITH INTELLIGENT CRUISE CONTROL. A TEST DRIVE WITH THE DEALERSHIP ON 11/19/2014 REVEALED, SETTING THE CRUISE AT 40 MPH SHOWED AN INCREASE IN SPEED OF 30+ MPH, DOWNHILL. WHEN GOING DOWNHILL THE VEHICLE WILL INCREASE IN SPEED WITH THE ENGINE RPM'S REMAINING AT 1500 RPM'S, 1500RPM = 40 MPH. THIS CLEARLY SHOWS THE CRUISE CONTROL IS NOT RELEASING THE THROTTLE AND NOT DOWNSHIF... Read more
Incident date: Jan 28, 2015
TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE DRIVING APPROXIMATELY 55 MPH, BLACK SMOKE EMITTED FROM THE HOOD OF THE VEHICLE. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND A BALL OF FLAMES IMMEDIATELY SHOT OUT FROM UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT DIALED 911. THE FIRE DEPARTMENT ARRIVED APPROXIMATELY 20 TO 30 MINUTES LATER AND EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED... Read more
Fire