Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 7, 2009
TL* THE CONTACT OWNS A 2004 INFINITI QX4. WHILE DRIVING 50 MPH, THERE WAS A LOUD UNKNOWN NOISE COMING FROM THE BRAKE PEDAL AND THE BRAKE LIGHT ILLUMINATED. IN ADDITION, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE NOISE BECAME LOUDER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND TURNED OFF AND RESTARTED THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAI... Read more
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR FAILED TO RECOGNIZE A PASSENGER IN THE SEAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF ... Read more
Incident date: Jun 5, 2016
DAS (DIRECT ADAPTIVE STEERING) STEER BY WIRE SYSTEM LOSES CALIBRATION WHICH CAUSES STEERING LOSS. DEALERS RE-CALIBRATE SYSTEM BUT CALIBRATION LOSS CONTINUES. FAULTS AND ERRORS DON'T REGISTER AND BACKUP STEERING SYSTEM DOES NOT ENGAGE AS THE FAULT IN THE SYSTEM IS NOT TRIGGERED BUT MAKES THE CAR UNDRIVEABLE AND CREATES A MAJOR SAFETY ISSUE WHEN CALIBRATION CAUSES THE CAR TO STEER (TURN) WITHOUT T... Read more
Incident date: Jun 6, 2016
BRAKE LIGHT TURNS ON WHILE DRIVING THEN WHILE I STEP ON BRAKE SOUNDS LIKE A GRINDING NOISE. I'LL RESTART CAR AND IT WILL BE FINE. IT'S A SAFETY HAZARD BECAUSE BRAKE IS MALFUNCTIONING.. IT USUALLY HAPPENS WHEN U PUT ON REVERSE AND TURN THE WHEEL. U HAVE TO RESTART FOR IT TO GO BACK NORMAL.
Incident date: May 27, 2016
THE AIR BAG WARNING LIGHT CAME ON DURING MAY 2016 AFTER I STOPPED FOR GAS. THE DEALER REPLACED THE PASSENGER AIR BAG INFLATOR DURING 2014 (NO CHARGE UNDER A MANUFACTURER RECALL) BUT INDICATED I HAVE TO PAY 715.00 TO REPAIR THE AIR BAG SENSOR. I HAVE READ ABOUT THE TAKATA AIR BAG PROBLEMS AND AM VERY CONCERNED ABOUT MY FAMILY AND MY SAFETY BUT THIS IS NOT A MOVABLE PART AND I THINK THIS SHOULD BE ... Read more
Incident date: Jun 1, 2014
MY DASHBOARD (TOP NEAR THE WINDSHIELD GLASS) IS ALWAYS STICKY AND SHINY IN CERTAIN PARTS AND COLLECTS DUST. IT MAKES IT DIFFICULT TO DRIVE IN THE SUN BECAUSE OF THE GLARE FROM THE STICKINESS. THE LIGHTLY DRIVEN CAR IS KEPT IN GARAGE AT HOME AND EXPOSED TO SUN WHEN AT WORK. VEHICLE HAS 57K MILES AND HAS ALWAYS BEEN GARAGE KEPT. I AM CONCERNED AFTER HEARING ABOUT OTHER INFINITI DASHBOARDS THAT AR... Read more
Incident date: May 3, 2016
THE ELECTRIC MOTOR CONTROLLING THE RECLINING OF THE SEAT BACK HAS FAILED. LEAVING THE SEAT BACK IN A RECLINED POSITION WITH NO WAY TO MOVE THE SEAT BACK INTO AN UPRIGHT APPROPRIATE DRIVING POSITION. IT IS INCREDIBLY DIFFICULT TO DRIVE BECAUSE I AM UNABLE TO REST MY BACK ON THE SEAT AND HAVE TO HOLD MYSELF UPRIGHT AT ALL TIMES. THIS SEAT FAILURE OCCURRED SOMETIME AROUND MID-NOVEMBER, AND ON FRIDAY ... Read more
Incident date: May 1, 2016
THERE IS A RAIN-DETECTING AUTO WIPER FUNCTION SETTING WITH THIS CAR. WHEN USING THE AUTO SETTING, THE WIPERS WILL FIRE RANDOMLY WHEN THERE IS NO MOISTURE WHATSOEVER. THIS CAN HAPPEN IN HOT OR COLD WEATHER AND REGARDLESS OF WHETHER THE CAR IS MOVING OR STATIONARY. WHILE I HAVE REPORTED THIS PROBLEM MULTIPLE TIMES TO INFINITI, THEY HAVE NOT ADDRESSED THE ISSUE.
Incident date: May 18, 2016
DASH BOARD STARTS TO GET VERY STICKY AND IS PEELING OFF
Incident date: May 7, 2016
AFTER SERVICING, AS IN RECALL. IN APRIL 2016 FOR AIRBAG LIGHT COMING ON WITH FULL WEIGHT PERSON IN PASSENGER SEAT, THE PROBLEM STILL EXISTS.
Incident date: May 20, 2016
THIS CAR HAS ALWAYS BEEN GARAGED AND PROFESSIONALLY DETAILED...I NOTIFIED INFINITI ABOUT MY DASHBOARD CRACKING IN SEVERAL PLACES AND GOT NOWHERE ABOUT 2 YEARS AGO. NOW, MANY MORE CRACKS HAVE OCCURRED AND THE DASHBOARD NOW IS ALSO SOFTENING TO THE POINT THAT I GET GLARE IN MY WINDSHIELD AND THE DASH IS SO SOFT THAT IT IS VERY TACKY AND IF ACCIDENTALLY IS HIT WITH A FINGERNAIL, THE SURFACE COMES RIG... Read more
Incident date: May 26, 2016
I CALLED INFINITI FOR A RECALL, THEY CLEARED THE RECALL WITH THE GOVERNMENT BUT NEVER ACTUALLY DID ANY REPAIRS
Incident date: Aug 15, 2015
MY INFINITY G35 2005 M/T HAS A MANUFACTURERS DEFECT OF OIL CONSUMPTION AND IS VERY COMMON TO THE ENGINE FOR THIS MODEL THE VQ35 IT ONLY HAS 63,000 MILES ON IT AND IT CONSUMES 1.5 QUARTS OF OIL EVERY 1,000 MILES. THE CAR STARTS KNOCKING WITH NO OIL IN IT BY 2,000 AFTER AN OIL CHANGE. I CHANGE THE OIL AND ONLY 1 QUART COMES OUT WHEN IT'S SUPPOSED TO HAVE 5QUARTS! THIS IS ALSO CAUSING MY CHECK ENGINE... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2004 INFINTI G35. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE ACCELERATOR PEDAL BECAME STUCK AND THE ENGINE REVVED RAPIDLY. THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES BEFORE THE VEHICLE CAME TO A STOP. THE ENGINE WAS TURNED OFF AND SMOKE EMITTED FROM UNDERNEATH THE HOOD. THERE WERE NO FLAMES VISIBLE. AFTER RESTARTING, THE VEHI... Read more
Fire
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2004 INFINTI G35. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE ACCELERATOR PEDAL BECAME STUCK AND THE ENGINE REVVED RAPIDLY. THE BRAKE PEDAL WAS DEPRESSED NUMEROUS TIMES BEFORE THE VEHICLE CAME TO A STOP. THE ENGINE WAS TURNED OFF AND SMOKE EMITTED FROM UNDERNEATH THE HOOD. THERE WERE NO FLAMES VISIBLE. AFTER RESTARTING, THE VEHI... Read more
Fire
Incident date: Apr 29, 2016
TL* THE CONTACT OWNS A 2003 INFINTI G35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS , THE ENGINE STALLED WHILE ALL THE WARNING LIGHTS ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CRANK SHAFT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN ... Read more
Incident date: May 16, 2016
THIS VEHICLE HAS A GENERIC PROBLEM WITH ACCELERATION: UNDER SOME CIRCUMSTANCES, ESPECIALLY AT LOW SPEED WHEN THE ACCELERATOR PEDAL IS PUSHED HARD FOR RAPID ACCELERATION, THE CAR WILL NOT ACCELERATE, BUT HESITATE, FOR ALMOST 2 SECONDS, BEFORE FINALLY ACCELERATING. IN SOME CIRCUMSTANCES, THIS CAN BE A SERIOUS SAFETY ISSUE: MERGING INTO (RAPIDLY MOVING) TRAFFIC, SEEKING TO CROSS AN INTERSECTION, STR... Read more
Incident date: May 6, 2016
OPENED CAR WITH TOUCH KEY AND TELESCOPIC STEERING WHEEL MADE LOUD POPPING SOUND. STEERING WHEEL DID NOT GO TO SET POSITION AND WAS VERY DIFFICULT TO STEER AFTERWARDS. THE VEHICLE WAS NOT MOVING THANKFULLY AS IT WAS VERY DIFFICULT TO STEER AFTER THE POPPING SOUND. THE STEERING WHEEL HAD TO BE KEPT IN AN UPWARD POSITION TO STEER AT ALL WITH DIFFICULTY.
Incident date: Apr 3, 2016
MY PASSENGER SIDE AIRBAG LIGHT ACTIVATED AND WILL NOT GO OFF. I HAVE HAD THE PROBLEM DIAGNOSED AS OCCUPANT SENSOR UNIT FAILED. I SAW A RECALL ON THE 2008 INFINITI G35 FOR THIS SAME ISSUE BUT MY VIN # IS NOT SHOWING ON THE RECALL. RECALL # 08V521000. MY CAR WAS BOUGHT NEW. NOT IN ANY ACCIDENTS AND ONLY HAS 53,858 MILES.
Incident date: May 14, 2016
REAR SUSPENSION BOTTOMS OUT WITH 4 ADULTS IN VEHICLE.
Incident date: May 10, 2016
CAR STALLED WHILE DRIVING DOWN THE ROAD AT A SPEED OF 30 MPH. DIAGNOSTIC TEST REVEALED CODES FOR CAMSHAFT/CRANKSHAFT POSITION SENSORS. VEHICLE NOT INCLUDED IN RECALL. MECHANIC VERIFIED THAT THE SENSORS FAILING WERE THE PROBLEM. CAR TOWED TO HOME. SENSORS HAVE BEEN REPLACED AND FAILED AGAIN!
Incident date: May 10, 2016
CAR STALLED WHILE DRIVING DOWN THE ROAD AT A SPEED OF 30 MPH. DIAGNOSTIC TEST REVEALED CODES FOR CAMSHAFT/CRANKSHAFT POSITION SENSORS. VEHICLE NOT INCLUDED IN RECALL. MECHANIC VERIFIED THAT THE SENSORS FAILING WERE THE PROBLEM. CAR TOWED TO HOME. SENSORS HAVE BEEN REPLACED AND FAILED AGAIN!
Incident date: Nov 4, 2014
CAR WILL SHUT OFF WHILE DRIVING VDC AND CHECK ENGINE LIGHT WILL COME ON BRAKES MAKES WHOLE CAR SHAKE WHEN APPLYING THE BRAKES
Incident date: Nov 4, 2014
CAR WILL SHUT OFF WHILE DRIVING VDC AND CHECK ENGINE LIGHT WILL COME ON BRAKES MAKES WHOLE CAR SHAKE WHEN APPLYING THE BRAKES
Incident date: Nov 4, 2014
CAR WILL SHUT OFF WHILE DRIVING VDC AND CHECK ENGINE LIGHT WILL COME ON BRAKES MAKES WHOLE CAR SHAKE WHEN APPLYING THE BRAKES
Incident date: Apr 4, 2016
THE HIGH , CENTER MOUNTED, THIRD BRAKE LIGHT EITHER FAILS TO ACTIVATE WHEN THE BRAKE PEDAL IS DEPRESSED, OR IT LIGHTS VERY DIMLY.
Incident date: Feb 18, 2016
TWO COMPLAINTS. 1. THE DASHBOARD IN MY 2008 G35 IS MELTING. IT HAS A TACKY FEEL AND IS EASILY DAMAGED WHEN TOUCHED. MANY CRACKS IN THE DASHBOARD. AT TIMES THE SHINY APPEARANCE OF THE DASHBOARD REFLECTS LIGHT ON THE WINDSHIELD AND MAKES IT DIFFICULT TO DRIVE. 2. THE SUNROOF HAS DRAIN CHANNELS FOR DRAINING OFF WATER THAT ACCUMULATES AROUND THE SUNROOF. THE DRAIN CHANNELS ARE PLASTIC PI... Read more
Incident date: Jan 19, 2016
WHEN PARKING THE VEHICLE AND GETTING OUT WITH THE KEYS IN HAND AND NOT OUT TURNING OFF THE ENGINE, THERE IS NOT SOME TYPE OF WARNING SO THAT ONE DOESN'T LEAVE A RUNNING CAR IN A CLOSED GARAGE. I KNOW THAT THIS IS THE DRIVERS FAULT BUT IT HAS HAPPENED TO ME TWICE AND TO A COUPLE IN HIGHLAND PARK, ILL THAT WERE ASPHASTICATED AND DIED FROM THIS TYPE OF OCCURRENCE. I HAVE TALKED TO NIASIAN US HEADQUA... Read more
1 injured
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2002 INFINITI I35. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK AND CAM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS... Read more
Incident date: Aug 27, 2015
IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE PASSENGER'S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS POTENTIALLY RESULTING IN SERIOUS INJURY OR DEATH. N THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE PASSENGER’S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS POTENTIALLY RESU... Read more
Incident date: Aug 27, 2015
IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE PASSENGER'S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS POTENTIALLY RESULTING IN SERIOUS INJURY OR DEATH. N THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE PASSENGER’S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS POTENTIALLY RESU... Read more
Incident date: Aug 27, 2015
IN THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE PASSENGER'S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS POTENTIALLY RESULTING IN SERIOUS INJURY OR DEATH. N THE EVENT OF A CRASH NECESSITATING DEPLOYMENT OF THE PASSENGER’S FRONTAL AIR BAG, THE INFLATOR COULD RUPTURE WITH METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS POTENTIALLY RESU... Read more
Incident date: Feb 1, 2016
2007 INFINITI M35. ~71,000 MILES. DASHBOARD TEXTURE IS CHANGING. LIGHT REFLECTS DIFFERENTLY FROM ONE SECTION TO ANOTHER AND FEELS STICKY, LIKE IT IS MELTING, AND NOW IS SHOWING CRACKS.
Incident date: May 6, 2014
TRUNK, PASSENGER DOOR, AND REAR PASSENGER DOOR DO NOT LOCK UNLOCK WHEN USING REMOTE AND/OR CONTROLS ON DRIVERS DOOR THIS IS A SAFETY ISSUE AS NOT BEING ABLE TO LOCK DOORS AFTER ENTERING THE VEHICLE LEAVES THE PASSENGERS AND DRIVER EXPOSED TO CAR JACKING OR OTHER DANGEROUS CRIMES. STARTED AT 47,500 MILES. DEALER SAID $500 PER DOOR TO REPLACE DEFECTIVE ACTUATORS.
Incident date: Mar 3, 2014
WENT TO OPEN DRIVER DOOR AND DOOR HANDLE BROKE OFF. VEHICLE WAS STATIONARY.
Incident date: Dec 21, 2015
TAKATA RECALL. AIR BAG WARNING LIGHT IS ON. MECHANIC HAS DISABLED AIRBAG SYSTEM.
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANK SHAFT AND CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE C... Read more
Incident date: Apr 1, 2016
WHILE DRIVING WITH AN ADULT OVER 100LB'S IN THE FRONT PASSENGER SEAT THE AIR BAG OFF LIGHT WILL TURN ON. IT SEAMS TO BE CLASSIFYING ADULT PASSENGERS AS CHILDREN AND TURNING THE AIR BAG OFF INCORRECTLY.
Incident date: Apr 29, 2016
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE STEERING WHEEL FRACTURED. AS A RESULT, THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL FRACTURED DUE TO CORROSION AND THAT THE STEERING COLUMN AND SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTUR... Read more
Incident date: Apr 29, 2016
TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE STEERING WHEEL FRACTURED. AS A RESULT, THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL FRACTURED DUE TO CORROSION AND THAT THE STEERING COLUMN AND SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTUR... Read more
Incident date: Mar 1, 2016
TAKATA RECALL MY AIRBAG LIGHT HAS BEEN FLASHING ACCOMPANIED BY SOME CLICKING SOUND OR NOISE THAT STOPS AFTER SOME SECONDS.THIS HAPPENS EACH TIME I TURN ON THE CAR
Incident date: Apr 4, 2004
DASHBOARD APPEARS TO BE MELTING AND BUBBLING. THE GLARE OFF THE WINDSHIELD IS VERY HARD TO SEE THROUGH.
Incident date: Apr 21, 2016
SENSOR UNIT FAIL THE SENSOR HAS AN INTERNAL FAUL. NEEDS TO REPLACE ...PASSENGER SEAT INFINITII SAID NOT UNDER WARRANTY. WOULD COST ME 7000.00 TO REPAIR... TOOK IT TO DEALER I BOUGHT CAR NEW FROM SEWELL INFINITI ( AIR BAR LIGHT FLASHING WAS DIAGNOSTIC DONE ON THIS AT CAR DEALER ( ALSO THEY SAID NO RECALL ON THIS)
Incident date: Apr 12, 2016
MY 2009 INFINITI G37, THIRD OWNER, HAS ALWAYS HAD ITS SCHEDULED MAINTENANCES THROUGH INFINITI. TOOK THE CAR IN BECAUSE OF A RATTLE SOUND COMING FROM THE UNDERCARRIAGE. DEALERSHIP DIAGNOSED IT AS "INTERNAL ENGINE DAMAGE." NO INDICATION FROM THE VEHICLE THAT THEIR IS A PROBLEM WITH THE ENGINE. THERE HAS NEVER BEEN A CHECK ENGINE LIGHT DETECTED OR ANY OTHER SYMPTOM - OTHER THAN THE "RATTLE" SOUND - T... Read more
Incident date: Mar 10, 2016
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE MANUFACTURER AND THE DEALER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V088000 (FUEL SYSTEM, GASOLINE) AND 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE FAILURE WOULD RECUR. THE FAILURE ... Read more
Incident date: Mar 10, 2016
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE MANUFACTURER AND THE DEALER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V088000 (FUEL SYSTEM, GASOLINE) AND 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE FAILURE WOULD RECUR. THE FAILURE ... Read more
Incident date: May 2, 2016
MY AIRBAG LIGHT STAYS ON CONSTANTLY. THERE IS A KNOCKING SOUND THAT OCCURS AS WELL WHEN I'M DRIVING. I'M CONCERNED IF I'M INVOLVED IN A COLLISION MY AIRBAGS WILL NOT DEPLOY. I CONTACTED INFINITI AND WAS TOLD THEY NEED TO RESET IT AND WILL COST $800.00 AND MY EXTENDED WARRANTY DID NOT COVER IT AND WAS NOT PART OF THE RECALL LIST. THE IPDM ECM RELAY SWITCH CAUSES MY INSTRUMENT CLUSTER GAUGE TO GO IN... Read more
Incident date: May 2, 2016
MY AIRBAG LIGHT STAYS ON CONSTANTLY. THERE IS A KNOCKING SOUND THAT OCCURS AS WELL WHEN I'M DRIVING. I'M CONCERNED IF I'M INVOLVED IN A COLLISION MY AIRBAGS WILL NOT DEPLOY. I CONTACTED INFINITI AND WAS TOLD THEY NEED TO RESET IT AND WILL COST $800.00 AND MY EXTENDED WARRANTY DID NOT COVER IT AND WAS NOT PART OF THE RECALL LIST. THE IPDM ECM RELAY SWITCH CAUSES MY INSTRUMENT CLUSTER GAUGE TO GO IN... Read more
Incident date: Apr 23, 2016
THE CHILD SEAT VEHICLE LATCH ANCHORS ARE PRACTICALLY INACCESSIBLE. THE ANCHORS ARE POSITIONED UNDER THE SEAT CAUSING GREAT DIFFICULTY IN ATTACHING THE CHILD SEAT TO THE BRACKETS. THIS HAS CAUSED INJURY TO THE PERSON ATTEMPTING TO ATTACH THE LATCH TO THE ANCHOR. ALSO IT HAS RESULTED IN IMPROPERLY SECURING THE CHILD SEAT. IT SEEMS TO BE A FACTORY DEFECT, WHEREAS THE ANCHOR WHICH IS SHAPED LIKE AN "L... Read more
1 injured