Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Dec 2, 2015
"TAKATA RECALL" MY CARS DASHBOARD WAS REPLACED ONCE BEFORE DUE TO BUBBLES AND MELTING LIKE GUM BEFORE MY EYES AND I DO USE A SUNSCREEN NOW IT'S LIKE A NIGHTMARE STARTING ALL OVER AGAIN. CAN YOU TELL ME WHAT ARE YOUR COMPANY GOING TO DO ABOUT THIS.
Incident date: Jul 5, 2015
I RECENTLY FOUND OUT ABOUT A RECALL ON MY VEHICLE IT HAS SINCE THAN BEEN OVER A MONTH AND YET MY DEALERSHIP HAS NOT NOTIFIED ME TO FIX THE ISSUE AT THE MOMENT I AM NOT ALLOWED TO RIDE ANYONE IN MY PASSENGER SEAT WHICH IS A HUGE INCONVENIENT FOR ME AND MY FAMILY.
Incident date: May 13, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V287000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNEC... Read more
Incident date: Aug 16, 2016
THE FUEL GAUGE IS MALFUNCTIONING AND SHOWING HALF FULL DESPITE THE AMOUNT OF FUEL IN THE TANK. GAUGE CLUSTER TEST CONFIRMED THIS ISSUE. GAUGE ISSUE OCCURS REGARDLESS OF SPEED AND/OR LOCATION OF VEHICLE. TEST METHOD: HOLD THE TRIP RESET BUTON AND TURN THE IGNITION ON. NOW PUSH THE TRIP BUTTON 10 TIMES IN ABOUT 5SEC. THIS WILL ENTER SELF DIAG MODE. ALL THE NEEDLES WILL DROP NOW PUSH IT AND HOLD ALL... Read more
Incident date: Jul 15, 2013
IN MY 2013 INFINITI G37 FRONT 'PASSENGER AIRBAG OFF' LIGHT COMES ON AND STAYS ON (MEANS PASSENGER SIDE AIR BAG IS DISABLED) EVEN WHEN A GROWNUP PERSON WEIGHING OVER 100 POUNDS SITTING ON PASSENGER SEAT, PUTTING FRONT PASSENGER AT RISK IN CASE OF A CRASH. IT SEEMS "OCCUPANT CLASSIFICATION SYSTEM" (OCS) IS NOT WORKING AS IT SHOULD MAKING CAR COMPUTER THINK THAT A CHILD IS SITTING ON FRONT PASSENGER ... Read more
Incident date: Jun 6, 2016
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/27/16*LJ *TR
Incident date: Jul 22, 2016
MY 2014 INFINITI Q50 SPORT HAS AN UNRESOLVED REOCCURRING PROBLEM WERE AFTER APROX. 20 MILES OF DRIVING THE BRAKE PEDAL WILL SINK SUBSTANTIALLY TOWARDS THE FLOOR AFTER BRAKING. AS THE CAR WILL STILL STOP AFTER THE BRAKES ARE APPLIED THE BRAKING DISTANCE IS LONGER THAN NORMAL AND THE FEELING OF SECURITY IS GREATLY REDUCED. TO DATE THE CAR HAS BEEN BACK TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE. TH... Read more
Incident date: Mar 28, 2015
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT FOR THE FRONT PASSENGER SEAT FAILED TO ILLUMINATE EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE VEHICLE WAS RE... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:MECHANICAL
Aug 15, 2016
Incident date: Jun 1, 2016
MY 2014 INFINITI Q50 SPORT HAS AN UNRESOLVED REOCCURRING PROBLEM WERE AFTER APROX. 20 MILES OF DRIVING THE BRAKE PEDAL WILL SINK SUBSTANTIALLY TOWARDS THE FLOOR AFTER BRAKING. AS THE CAR WILL STILL STOP AFTER THE BRAKES ARE APPLIED THE BRAKING DISTANCE IS LONGER THAN NORMAL AND THE FEELING OF SECURITY IS GREATLY REDUCED. TO DATE THE CAR HAS BEEN BACK TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE. TH... Read more
Incident date: Jun 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Feb 15, 2016
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REAPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DIS... Read more
Incident date: Aug 13, 2016
WHILE I WAS DRIVING THIS VEHICLE, IT HAD SHUT OFF WHILE I WAS DRIVING AND I LOST ALL POWER. IT STARTED BACK UP LIKE NORMAL. THIS HAS HAPPENED TWICE AND I'M AFRAID THIS COULD HAPPEN WHILE I'M ON THE HIGHWAY WITH MY FAMILY. I SEE THERE WAS A RECALL INVOLVING THIS BUT NOT FOR MY VEHICLE. THIS HAS HAPPENED TO ME JUST RECENTLY.
Incident date: Aug 13, 2016
WHILE I WAS DRIVING THIS VEHICLE, IT HAD SHUT OFF WHILE I WAS DRIVING AND I LOST ALL POWER. IT STARTED BACK UP LIKE NORMAL. THIS HAS HAPPENED TWICE AND I'M AFRAID THIS COULD HAPPEN WHILE I'M ON THE HIGHWAY WITH MY FAMILY. I SEE THERE WAS A RECALL INVOLVING THIS BUT NOT FOR MY VEHICLE. THIS HAS HAPPENED TO ME JUST RECENTLY.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 5 MPH, THE ENGINE STALLED WHILE PREPARING TO TURN THE VEHICLE RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED A CRANK POSITION SENSOR FAILURE. THE MECHANIC STATED THAT THERE WAS A RECALL WITH THE KNOWN FAILURE AND REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED THAT THE CONTACT WAS EXPERIENCING TH... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DI... Read more
Incident date: Aug 10, 2016
MECHANIC INFORMED ME THAT THE STEERING RACK IS LEAKING. THE CAR HAS 88K AND HAS BEEN MAINTAINED BY THE DEALER. THERE IS NO REASON THIS SHOULD FAIL THIS EARLY.
Incident date: Dec 11, 2015
IN FEB 2016 WHEN I SAW THE RECALL ON THE NEWS FOR AIRBAGS, I CALLED TO SEE IF THE INFINITI FX35 2008 WAS RECALLED. I WAS TOLD NO RECALL THE TRUCK IS FINE. NOW IN JULY 2016 I RECEIVE A LETTER FOR A PASSENGER AIRBAG RECALL. DO YOU KNOW IF THE DRIVER AIRBAG IS BEING INVESTIGATED? I'M CURIOUS TO KNOW, BECAUSE MY MOM WAS KILLED IN AN AUTO ACCIDENT, WHILE SHE WAS DRIVING THE TRUCK IN DEC. 2015. SHE HAD ... Read more
Crash
20 injured
1 deaths
Incident date: Dec 11, 2015
IN FEB 2016 WHEN I SAW THE RECALL ON THE NEWS FOR AIRBAGS, I CALLED TO SEE IF THE INFINITI FX35 2008 WAS RECALLED. I WAS TOLD NO RECALL THE TRUCK IS FINE. NOW IN JULY 2016 I RECEIVE A LETTER FOR A PASSENGER AIRBAG RECALL. DO YOU KNOW IF THE DRIVER AIRBAG IS BEING INVESTIGATED? I'M CURIOUS TO KNOW, BECAUSE MY MOM WAS KILLED IN AN AUTO ACCIDENT, WHILE SHE WAS DRIVING THE TRUCK IN DEC. 2015. SHE HAD ... Read more
Crash
20 injured
1 deaths
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 INFINITI EX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS... Read more
Incident date: Aug 9, 2013
WHILE DRIVING AT ANY SPEED IT WILL SUDDENLY GO INTO "SLIP " MODE. THE SERVICE ENGINE, VDC OFF, AND SLIP WARNING LIGHTS COME ON, THE ACCELERATOR STOPS FUNCTIONING AND THE ENGINE COASTS. THIS IS EXTREMELY DANGEROUS IN TRAFFIC. THERE IS AN ACTIVE CAMPAIGN THAT I HAVE INCLUDED BELOW ON THE SAME VEHICHLES THE PREVIOUS YEAR AND SOME FROM 2004. WHEN I CONTACTED INFINITI MULTIPLE TIMES ABOUT MY VEHIC... Read more
Incident date: Aug 9, 2013
WHILE DRIVING AT ANY SPEED IT WILL SUDDENLY GO INTO "SLIP " MODE. THE SERVICE ENGINE, VDC OFF, AND SLIP WARNING LIGHTS COME ON, THE ACCELERATOR STOPS FUNCTIONING AND THE ENGINE COASTS. THIS IS EXTREMELY DANGEROUS IN TRAFFIC. THERE IS AN ACTIVE CAMPAIGN THAT I HAVE INCLUDED BELOW ON THE SAME VEHICHLES THE PREVIOUS YEAR AND SOME FROM 2004. WHEN I CONTACTED INFINITI MULTIPLE TIMES ABOUT MY VEHIC... Read more
Incident date: Aug 9, 2013
WHILE DRIVING AT ANY SPEED IT WILL SUDDENLY GO INTO "SLIP " MODE. THE SERVICE ENGINE, VDC OFF, AND SLIP WARNING LIGHTS COME ON, THE ACCELERATOR STOPS FUNCTIONING AND THE ENGINE COASTS. THIS IS EXTREMELY DANGEROUS IN TRAFFIC. THERE IS AN ACTIVE CAMPAIGN THAT I HAVE INCLUDED BELOW ON THE SAME VEHICHLES THE PREVIOUS YEAR AND SOME FROM 2004. WHEN I CONTACTED INFINITI MULTIPLE TIMES ABOUT MY VEHIC... Read more
Incident date: Aug 1, 2016
TAKATA RECALL INFINITI HAS NO PARTS, RECOMMENDS NOT USING CAR AND REFUSES TO PROVIDE LOANER CAR
Incident date: Aug 5, 2016
TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE DRIVING AT ANY SPEED, WHEN THE STEERING WHEEL WAS TILTED DOWNWARD, IT WAS UNABLE TO BE TURNED LEFT OR RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 72,541.
Incident date: Aug 9, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 10/06/16*LJ *TR
Incident date: Feb 8, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED AND WAS DIFFICULT TO RESTART. IN ADDITION, THERE WAS FUEL LEAKING AND THE VEHICLE WOULD NOT PROPERLY REFUEL. THE CHECK ENGINE, THE VDC, AND THE SLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER HOSE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHIC... Read more
Incident date: Feb 8, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED AND WAS DIFFICULT TO RESTART. IN ADDITION, THERE WAS FUEL LEAKING AND THE VEHICLE WOULD NOT PROPERLY REFUEL. THE CHECK ENGINE, THE VDC, AND THE SLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER HOSE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHIC... Read more
Incident date: Aug 8, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS INFORMED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jun 13, 2016
TL* THE CONTACT OWNS A 2003 INFINITI Q45. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING AND ALL POWER WAS LOST. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPR... Read more
Incident date: Jun 13, 2016
TL* THE CONTACT OWNS A 2003 INFINITI Q45. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING AND ALL POWER WAS LOST. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPR... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IPDM BOX FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS A MANUFACTURERS RECALL RELATED TO THE F... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IPDM BOX FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS A MANUFACTURERS RECALL RELATED TO THE F... Read more
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2006 INFINITI QX56. WHILE DRIVING APPROXIMATELY 25 MPH DOWNHILL, THE BRAKES FAILED AND THE EMERGENCY BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT HEARD AN ABNORMAL NOISE AND HAD TO DOWNSHIFT VIGOROUSLY INTO A CURB IN ORDER TO STOP THE VEHICLE. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE, AND THE BRAKING SYSTEM WAS RESET. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MAN... Read more
Incident date: Aug 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS... Read more
Incident date: Jul 26, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DIS... Read more
Incident date: Aug 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Jul 16, 2016
I'M HAVING PROBLEMS WITH THE AIR BAG IN THE DRIVERS SIDE , IT HAPPEN AFTER TO I STOP TO PUT GASOLINE
Incident date: Aug 3, 2016
NHTSA RECALL NUMBER: 16V-349 RECALL DATE: MAY 23, 2016 MANUFACTURER RECALL NUMBER: R1618 SUMMARY: CONTINUED EXPOSURE TO AREAS WITH HIGH LEVELS OF ABSOLUTE HUMIDITY MAY CAUSE THE FRONT PASSENGER AIR BAG INFLATOR HOUSING TO RUPTURE AND DEPLOY ABNORMALLY. SAFETY RISK: IF THE PASSENGER AIR BAG INFLATOR RUPTURES, IT MAY RESULT IN METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS CAUSING SERIO... Read more
Incident date: Aug 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DIST... Read more
Incident date: Jun 16, 2016
LACK OF STEERING CONTROL, RESPONSIVENESS RESULTING IN DELAYED TURNING. I WAS DRIVING ON A RESIDENTIAL STREET, AND HAD A DELAYED TURN RESULTING IN AN ACCIDENT.
Crash
Incident date: Jun 16, 2016
LACK OF STEERING CONTROL, RESPONSIVENESS RESULTING IN DELAYED TURNING. I WAS DRIVING ON A RESIDENTIAL STREET, AND HAD A DELAYED TURN RESULTING IN AN ACCIDENT.
Crash
Incident date: Aug 5, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE WAS SEVERE CORROSION OF THE FRAME NEAR THE STRUT ON THE DRIVER'S SIDE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE CONTACT WAS REIMBURSED. SHORTLY AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER... Read more
Incident date: Aug 5, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE WAS SEVERE CORROSION OF THE FRAME NEAR THE STRUT ON THE DRIVER'S SIDE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE CONTACT WAS REIMBURSED. SHORTLY AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER... Read more
Incident date: Aug 2, 2016
INFINITI CLAIMS THAT THEY DON'T WANT ME TO HAVE A PASSENGER RIDE WITH ME UNTIL THE PARTS ARE RECEIVED TO FIX IT THIS FALL, BUT THAT IS NOT AN OPTION. I FEEL THEY SHOULD PROVIDE AN ALTERNATIVE VEHICLE UNTIL THE VEHICLE IS FIXED.
Incident date: Aug 2, 2016
INFINITI CLAIMS THAT THEY DON'T WANT ME TO HAVE A PASSENGER RIDE WITH ME UNTIL THE PARTS ARE RECEIVED TO FIX IT THIS FALL, BUT THAT IS NOT AN OPTION. I FEEL THEY SHOULD PROVIDE AN ALTERNATIVE VEHICLE UNTIL THE VEHICLE IS FIXED.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. TH... Read more
Incident date: Jan 1, 2015
THE OCCUPANT CLASSIFICATION SENSOR DOES NOT ALWAYS FUNCTION PROPERLY. EVEN WITH AN ADULT PASSENGER IN THE FRONT PASSENGER SEAT, USING THE SEAT BELT, THE PASSENGER AIR BAG STATUS LIGHT OCCASIONALLY IS ILLUMINATED (INDICATING AIR BAG IS OFF). THIS APPEARS TO OCCUR RANDOMLY. I CANNOT FIND A PATTERN ON WHAT CAUSES THIS TO HAPPEN. WE FIRST NOTICED IT MORE THAN 2 YEARS AGO, BUT DIDN'T THINK MUCH OF... Read more
Incident date: Jul 15, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WOULD BECOME VERY STICKY AND SOFT WHENEVER THE VEHICLE WAS PARKED OUTSIDE. AN ODOR ALSO EMERGED FROM THE DASHBOARD. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Incident date: Jul 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINTI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER DECLINED A LOANER VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HA... Read more