Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Aug 8, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS INFORMED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2006 INFINITI QX56. WHILE DRIVING APPROXIMATELY 25 MPH DOWNHILL, THE BRAKES FAILED AND THE EMERGENCY BRAKE WARNING LIGHT ILLUMINATED. THE CONTACT HEARD AN ABNORMAL NOISE AND HAD TO DOWNSHIFT VIGOROUSLY INTO A CURB IN ORDER TO STOP THE VEHICLE. THE CONTACT SHUT OFF AND RESTARTED THE VEHICLE, AND THE BRAKING SYSTEM WAS RESET. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MAN... Read more
Incident date: Aug 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Aug 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS... Read more
Incident date: Jul 26, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DIS... Read more
Incident date: Aug 3, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DIST... Read more
Incident date: Jul 16, 2016
I'M HAVING PROBLEMS WITH THE AIR BAG IN THE DRIVERS SIDE , IT HAPPEN AFTER TO I STOP TO PUT GASOLINE
Incident date: Aug 5, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE WAS SEVERE CORROSION OF THE FRAME NEAR THE STRUT ON THE DRIVER'S SIDE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE CONTACT WAS REIMBURSED. SHORTLY AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER... Read more
Incident date: Aug 5, 2011
TL* THE CONTACT OWNS A 2001 INFINITI QX4. UPON INSPECTING THE VEHICLE, IT WAS NOTICED THAT THERE WAS SEVERE CORROSION OF THE FRAME NEAR THE STRUT ON THE DRIVER'S SIDE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE CONTACT WAS REIMBURSED. SHORTLY AFTER THE REPAIR, THE SAME FAILURE OCCURRED ON THE PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER... Read more
Incident date: Aug 3, 2016
NHTSA RECALL NUMBER: 16V-349 RECALL DATE: MAY 23, 2016 MANUFACTURER RECALL NUMBER: R1618 SUMMARY: CONTINUED EXPOSURE TO AREAS WITH HIGH LEVELS OF ABSOLUTE HUMIDITY MAY CAUSE THE FRONT PASSENGER AIR BAG INFLATOR HOUSING TO RUPTURE AND DEPLOY ABNORMALLY. SAFETY RISK: IF THE PASSENGER AIR BAG INFLATOR RUPTURES, IT MAY RESULT IN METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS CAUSING SERIO... Read more
Incident date: Jun 16, 2016
LACK OF STEERING CONTROL, RESPONSIVENESS RESULTING IN DELAYED TURNING. I WAS DRIVING ON A RESIDENTIAL STREET, AND HAD A DELAYED TURN RESULTING IN AN ACCIDENT.
Crash
Incident date: Jun 16, 2016
LACK OF STEERING CONTROL, RESPONSIVENESS RESULTING IN DELAYED TURNING. I WAS DRIVING ON A RESIDENTIAL STREET, AND HAD A DELAYED TURN RESULTING IN AN ACCIDENT.
Crash
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. TH... Read more
Incident date: Aug 2, 2016
INFINITI CLAIMS THAT THEY DON'T WANT ME TO HAVE A PASSENGER RIDE WITH ME UNTIL THE PARTS ARE RECEIVED TO FIX IT THIS FALL, BUT THAT IS NOT AN OPTION. I FEEL THEY SHOULD PROVIDE AN ALTERNATIVE VEHICLE UNTIL THE VEHICLE IS FIXED.
Incident date: Aug 2, 2016
INFINITI CLAIMS THAT THEY DON'T WANT ME TO HAVE A PASSENGER RIDE WITH ME UNTIL THE PARTS ARE RECEIVED TO FIX IT THIS FALL, BUT THAT IS NOT AN OPTION. I FEEL THEY SHOULD PROVIDE AN ALTERNATIVE VEHICLE UNTIL THE VEHICLE IS FIXED.
Incident date: Jul 15, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WOULD BECOME VERY STICKY AND SOFT WHENEVER THE VEHICLE WAS PARKED OUTSIDE. AN ODOR ALSO EMERGED FROM THE DASHBOARD. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 114,000.
Incident date: Jul 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINTI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE DEALER DECLINED A LOANER VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HA... Read more
Incident date: Jul 29, 2016
TL* THE CONTACT OWNS A 2010 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: May 1, 2016
TAKATA RECALL, MY WIFE CALLED THE NUMBER AND TALKED TO SOMEONE AT INFINITI. BUT OUR CAR SHUTS OFF IN TRAFFIC,,,BY THE GRACE OF GOD, WE NARROWLY ESCAPED THREE/FOUR DIFFERENT ACCIDENTS. AND AS WE WERE SEARCHING FOR THE PROBLEM, WE NOTICED A RECALL FOR THAT ALSO. SHE ASKED ABOUT A LOANER VEHICLE UNTIL THE RECALL CAN BE FIXED. BUT TO NO AVAIL. IM NOT SURE OF WHAT TO DO, ITS A VERY BAD SITUATION WHEN Y... Read more
Incident date: May 1, 2016
TAKATA RECALL, MY WIFE CALLED THE NUMBER AND TALKED TO SOMEONE AT INFINITI. BUT OUR CAR SHUTS OFF IN TRAFFIC,,,BY THE GRACE OF GOD, WE NARROWLY ESCAPED THREE/FOUR DIFFERENT ACCIDENTS. AND AS WE WERE SEARCHING FOR THE PROBLEM, WE NOTICED A RECALL FOR THAT ALSO. SHE ASKED ABOUT A LOANER VEHICLE UNTIL THE RECALL CAN BE FIXED. BUT TO NO AVAIL. IM NOT SURE OF WHAT TO DO, ITS A VERY BAD SITUATION WHEN Y... Read more
Incident date: May 1, 2016
TAKATA RECALL, MY WIFE CALLED THE NUMBER AND TALKED TO SOMEONE AT INFINITI. BUT OUR CAR SHUTS OFF IN TRAFFIC,,,BY THE GRACE OF GOD, WE NARROWLY ESCAPED THREE/FOUR DIFFERENT ACCIDENTS. AND AS WE WERE SEARCHING FOR THE PROBLEM, WE NOTICED A RECALL FOR THAT ALSO. SHE ASKED ABOUT A LOANER VEHICLE UNTIL THE RECALL CAN BE FIXED. BUT TO NO AVAIL. IM NOT SURE OF WHAT TO DO, ITS A VERY BAD SITUATION WHEN Y... Read more
Incident date: Jul 30, 2016
THE AIRBAG LIGHT IS BLINKING. I TOOK THE CAR TO INFINITI AND I'M TOLD THAT THE THERE IS A FAILURE CODE B1018 STORED DUE TO INTERNAL FAILURE OF OCCUPANT AIRBAG DETECTION SENSOR. THEY ARE CHARGING $6,653 TO REPLACE THIS PART. $348 IS LABOR AND THE REMAINDER IS THE PART COST. THE CAR HAS 47,800 MILES AND IS OUT OF WARRANTY BY 3 MONTHS. INFINITI USA TOLD ME THAT THE AIR BAG WOULD NOT DEPLOY ON TH... Read more
Incident date: Jul 31, 2016
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING 75 MPH, THE SPEEDOMETER MALFUNCTIONED. THE CONTACT STATED THAT THE SPEEDOMETER DECREASED ON ITS OWN TO SPEEDS THAT WERE INCONSISTENT WITH THE ACTUAL SPEED OF THE VEHICLE AT THE TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 80,000.
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT ... Read more
Incident date: Jul 3, 2016
TAKATA RECALL - NOTIFIED BY INFINITI THAT THE CAR IS NO LONGER SAFE. THEY CANNOT FIX THE CAR AT THIS TIME. UNTIL THE CAR IS FIXED IT IS UNSAFE TO DRIVE. THEY SHOULD BE SUPPLYING ME WITH A SAFE COMPARABLE MODE OF TRANSPORTATION. THE NOTIFICATION IS AN ATTEMPT BY INFINITI TO PASS THE LIABILITY ON TO ME IF ANYTHING GOES WRONG. THEY MADE THE CAR AND SHOULD ACCEPT LIABILITY BY ENSURING SAFE TRANSP... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED, BUT WAS INSPECTED BY AN AUTO SHOP WHERE IT WAS DETERMINED THAT THE CAM SHAFT MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MAN... Read more
Incident date: Jan 1, 2015
THE OCCUPANT CLASSIFICATION SENSOR DOES NOT ALWAYS FUNCTION PROPERLY. EVEN WITH AN ADULT PASSENGER IN THE FRONT PASSENGER SEAT, USING THE SEAT BELT, THE PASSENGER AIR BAG STATUS LIGHT OCCASIONALLY IS ILLUMINATED (INDICATING AIR BAG IS OFF). THIS APPEARS TO OCCUR RANDOMLY. I CANNOT FIND A PATTERN ON WHAT CAUSES THIS TO HAPPEN. WE FIRST NOTICED IT MORE THAN 2 YEARS AGO, BUT DIDN'T THINK MUCH OF... Read more
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HA... Read more
Incident date: May 24, 2016
TL* THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 15, 2016
OIL CONSUMPTION. IT USES TOO MUCH OIL. THE SAME MOTOR IN NISSAN 350 Z WAS AN ISSUE WHICH RESULTED IN NISSAN REPLACING THE ENGINE IT'S CALLED A VQ ENGINE.
Incident date: Aug 1, 2013
WHILE LIVING IN MARYLAND I PURCHASED A USED 2004 FX35. EVERYTHING SEEMED FINE UNTIL WE EXPERIENCED WARM WEATHER, THE DASHBOARD IS STICKY. YOU CAN LEAVE FINGER IMPRESSIONS AND PIECES OF IT WILL COME OFF ON YOUR HAND WHEN YOU TRY TO CLEAN IT. NOW I LIVE IN FLORIDA AND THE MELTING HAS GOTTEN WORST. THE ENTIRE DASHBOARD IS STICKY AND THE GLARE WHEN DRIVING HAS GOTTEN WORST. AT TIMES YOU CAN NOT SE... Read more
Incident date: Jul 26, 2016
TAKATA RECALL IS THERE A REASONABLE TIME FRAME FOR SERVICE THAT THE MANUFACTURER MUST ADHERE TO?
Incident date: Jul 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN T... Read more
Incident date: Jun 14, 2016
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION D... Read more
Incident date: Apr 1, 2014
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD HAD MELTED AND CAUSED A GLARE ON THE WINDSHIELD WHEN DRIVING DURING THE DAYTIME DURING BRIGHT SUNLIGHT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS ... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jul 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Jul 20, 2011
TL* THE CONTACT OWNS A 2005 INFINTI FX35. THE CONTACT STATED THAT THE EXCESSIVE SUNLIGHT CAUSED THE ENTIRE DASHBOARD TO MELT AND BLISTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN. ..UPDATED 08/24/16 *BF THE CONSUMER WAS DECLINED ASSISTANCE FROM THE MANUFACTURER DUE TO WARRANTY PARAMETERS. UPDATED 09/07/2017*JS
Incident date: Jul 28, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jul 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIE... Read more
Incident date: Jul 14, 2016
TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE CONTINUED TO OPERATE EVEN AFTER THE IGNITION KEY WAS REMOVED. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS BROUGHT TO THE DEALER WHERE THE FUSE WAS REMOVED TO STOP THE ENGINE. IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NO... Read more
Incident date: Jul 25, 2016
BOUGHT THIS CAR USED LESS THAN 2 WEEKS AGO AND DROVE IT BACK FROM CHICAGO 6.5 HOURS. CAR HAD A TERRIBLE TIRE HUM/VIBRATION WHICH SEEMED TO BE COMING FROM THE FRONT RIGHT AND WAS ALMOST UNBEARABLE. I CHOCKED IT UP TO MAYBE THE TIRES NOT BEING ROTATED ON SCHEDULE AND DECIDED TO PURCHASE 2 NEW TIRES FOR THE FRONT ASAP. I HAVE HAD THE NEW ONES ON NOW FOR LESS THAN 100 MILES AND THE PASSENGER SIDE HAS ... Read more
Incident date: Jul 23, 2016
I WAS DRIVING STRAIGHT DOWN WATER ST, UPPER MARLBORO, MD ON MY WAY TO WORK AND THE REAR OVERHEAD CONSOLE (CONSOLE ASSY-ROOF) JUST FELL ON MY SHOULDER AND BACK SEATS. I'VE ATTACHED IMAGES SHOWING THE UNIT BREAKING APART FROM THE SCREWS AND AFTER RESEARCH I SEE THAT THIS HAS BEEN AN ONGOING ISSUE WITH INFINITI AND NISSAN VEHICLES ALIKE.
Incident date: Jul 23, 2016
WAS ACCELERATING AFTER MAKING A TURN, CAR REFUSED TO ACCELERATE. ACTUAL SPEED OF CAR ~15MPH ODOMETER REPORTED 40MPH, 5 SECONDS LATER ODOMETER JUMPED FROM 40MPH - 60MPH CAR IS GOING ABOUT ~30MPH. THE CAR IS MAKING EXTREMELY LOUD TRANSMISSION NOISES BUT NOT ACCELERATING THE GAS PEDAL IS TO THE FLOOR. THIS IS AN ONGOING ISSUE WITH THE CAR REFUSING TO ACCELERATE INTERMITTENTLY.
Incident date: Jul 23, 2016
WAS ACCELERATING AFTER MAKING A TURN, CAR REFUSED TO ACCELERATE. ACTUAL SPEED OF CAR ~15MPH ODOMETER REPORTED 40MPH, 5 SECONDS LATER ODOMETER JUMPED FROM 40MPH - 60MPH CAR IS GOING ABOUT ~30MPH. THE CAR IS MAKING EXTREMELY LOUD TRANSMISSION NOISES BUT NOT ACCELERATING THE GAS PEDAL IS TO THE FLOOR. THIS IS AN ONGOING ISSUE WITH THE CAR REFUSING TO ACCELERATE INTERMITTENTLY.
Incident date: Jul 21, 2016
I WAS DRIVING THROUGH AN INTERSECTION AT ABOUT 15/20 MILES AN HOUR AS THE LIGHT HAD JUST TURNED GREEN & MY CAR JUST SHUT DOWN OUT OF NO WHERE ALL THE LIGHTS WERE ON ON THE DASH, AND THE CAR ROLLED TO A STOP. I TURNED THE EMERGENCY LIGHTS ON. I PUT THE CAR IN PARK AND HIT THE START BUTTON AGAIN & THE CAR STARTED WITH NO ISSUES. THIS IS THE 3RD TIME IT HAS HAPPEN THE SAME WAY. LUCKILY THE OTHER 2 TI... Read more
Incident date: Jul 22, 2016
WHILE LEAVING AN ENTRANCE RAMP TO MERGE ONTO THE INTERSTATE, THE VEHICLE SUFFERED A COMPLETE AND TOTAL ENGINE POWER LOSS ALONG WITH ITS POWER STEERING AND POWER BRAKING FUNCTIONS. AFTER THIS FAILURE, THE VEHICLE WOULD CRANK BUT NOT START, LEAVING IT STRANDED. THERE IS CURRENTLY A RECALL IN PLACE FOR THE VEHICLE'S MAKE, MODEL, AND MODEL YEAR (RECALL #03V455000), HOWEVER I WAS TOLD BY BOTH THE DEALE... Read more
Incident date: Jan 1, 2008
THE DASHBOARD HAS NUMEROUS CRACKS AND A VERY STICKY RESIDUE ALL OVER,UNABLE TO CLEAN, EVERY CLEANING CLOTH STICKS TO THE DASH. DASH IS VERY SHINY BECAUSE OF THE STICKY RESIDUE ON IT, MAKING A GLARE WHEN THE SUN IS BRIGHT. I FEEL THIS IS A SAFETY ISSUE DUE TO THE GLARE AND IT IS ALSO VERY UNATTRACTIVE BECAUSE OF THE LINT AND EVERYTHING THAT IS STUCK TO IT ALL THE TIME.