Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 12, 2016
THIS VEHICLE HAS AN ISSUE WITH UNCONTROLLED ACCELERATION WHEN I FIRST TAKE OFF. WITH MY BRAKE PEDAL APPLIED THE ENGINE RPM IS APPROX. 550, WHICH IS IN SPECS. AS SOON AS I RELEASE THE BRAKES THE RPM JUMPS TO 1100 RPM AND THE VEHICLE TAKES OFF ON IT'S ON. MY VEHICLE HAS BEEN TO THE DEALER TWICE FOR THIS PROBLEM AND THEY SAY THEY CAN'T HELP ME, MY FIRST EXPERIENCE I ALMOST REAR ENDED THE VEHICLE IN F... Read more
Incident date: Jul 12, 2016
THIS VEHICLE HAS AN ISSUE WITH UNCONTROLLED ACCELERATION WHEN I FIRST TAKE OFF. WITH MY BRAKE PEDAL APPLIED THE ENGINE RPM IS APPROX. 550, WHICH IS IN SPECS. AS SOON AS I RELEASE THE BRAKES THE RPM JUMPS TO 1100 RPM AND THE VEHICLE TAKES OFF ON IT'S ON. MY VEHICLE HAS BEEN TO THE DEALER TWICE FOR THIS PROBLEM AND THEY SAY THEY CAN'T HELP ME, MY FIRST EXPERIENCE I ALMOST REAR ENDED THE VEHICLE IN F... Read more
Incident date: Aug 12, 2016
AT 36,000 MILES, MY JX35'S TRANSFER CASE CRACKED AND IT WAS REPAIRED BY INFINITI UNDER WARRANTEE. THE INDICATION OF THE PROBLEM WAS A RUBBING IN THE WHEELS, I HEARD A SNAP AND THE CAR BASICALLY DIED. LUCKILY I WAS ON THE STREET ON WHICH WE LIVE. AT 80,750 MILES, THE TRANSFER CASE CRACKED AGAIN. THE SIGNAL THIS TIME WAS A WHIRRING OF THE TRANSMISSION WITH LEAKING OF DIFFERENTIAL FLUID. WITH THE CAR... Read more
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTI... Read more
Incident date: Aug 17, 2016
WENT TO START CAR AND DEPRESSED PUSH START BUTTON AND THE CAR WOULD NOT START. A YELLOW KEY SYMBOL AND RED CAR SYMBOL WITH A KEY INSIDE APPEARED IN THE DASH, BUT NO OTHER LIGHTS IN THE DASH CAME ON, NOR DID THE RADIO. CONTACTED THE DEALER AND ATTEMPTED TO PUT THE KEY IN THE SLOT, CHANGE THE KEY FOB BATTERY AND JUMPSTART THE CAR, BUT THE CAR WOULD NOT START. TOWED THE CAR TO THE DEALERSHIP AND T... Read more
Incident date: Jun 10, 2016
TL* THE CONTACT OWNS A 2004 INFINITI G35. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V357000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIE... Read more
Incident date: Jul 4, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Aug 29, 2016
I HAVE HAD MY CAR SERVICED TWICE FOR UNABLE TO CRANK WHEN I PUT THE KEY IN THE IGNITION,. THERE IS A 30 - 45 SECOND DELAY BEFORE THE CAR CRANK. I AM STILL EXPERIENCING THIS PROBLEM. MY CAR ONLY HAS 1400 MILES ON IT. YES, 1, 400 MILES.
Incident date: Aug 29, 2016
I HAVE HAD MY CAR SERVICED TWICE FOR UNABLE TO CRANK WHEN I PUT THE KEY IN THE IGNITION,. THERE IS A 30 - 45 SECOND DELAY BEFORE THE CAR CRANK. I AM STILL EXPERIENCING THIS PROBLEM. MY CAR ONLY HAS 1400 MILES ON IT. YES, 1, 400 MILES.
Incident date: Aug 29, 2016
I HAVE HAD MY CAR SERVICED TWICE FOR UNABLE TO CRANK WHEN I PUT THE KEY IN THE IGNITION,. THERE IS A 30 - 45 SECOND DELAY BEFORE THE CAR CRANK. I AM STILL EXPERIENCING THIS PROBLEM. MY CAR ONLY HAS 1400 MILES ON IT. YES, 1, 400 MILES.
Incident date: Aug 23, 2016
WHILE DRIVING MY CAR ON THE VAN WYCK EXPRESSWAY AND THE QUEENSBOROUGH BRIDGE IN NYC, I NOTICED THAT THE CAR STEERING STARTED PULLING AND I MOMENTARILY LOST CONTROL OF THE VEHICLE FOR 2-3 SECONDS. IT WAS IF THE CAR STARTED FOLLOWING THE CHANGE IN PAVEMENT OR THE GROOVES IN THE ROAD. I WAS TERRIFIED TO THE POINT WHERE I HAD TO REDUCE MY SPEED FROM 50MPH TO 25MPH AND I SWITCHED TO THE OUTER LANES. YE... Read more
Incident date: Mar 3, 2016
CAR WAS INVOLVED IN A PARTIAL HEAD ON COLLISION ( 20 MPH), DRIVERS SIDE AIRBAG AND SEATBELT DIDN'T DEPLOY, PASSENGER SIDE DID. THERE WAS NOT A PASSENGER IN THE CAR. DEAL WILL NOT FIX FREE OF CHARGE, EVEN THOUGH THERE IS A RECALL EFFECTING PART OF THIS SYSTEM.
Crash
1 injured
Incident date: Mar 3, 2016
CAR WAS INVOLVED IN A PARTIAL HEAD ON COLLISION ( 20 MPH), DRIVERS SIDE AIRBAG AND SEATBELT DIDN'T DEPLOY, PASSENGER SIDE DID. THERE WAS NOT A PASSENGER IN THE CAR. DEAL WILL NOT FIX FREE OF CHARGE, EVEN THOUGH THERE IS A RECALL EFFECTING PART OF THIS SYSTEM.
Crash
1 injured
Incident date: Aug 24, 2016
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE BRAKE LIGHT RANDOMLY KEPT FLASHING. THERE WAS ALSO AN ABNORMAL NOISE PRESENT WHETHER THE BRAKE PEDAL WAS APPLIED OR NOT. THE DEALER WAS NOTIFIED OF THE FAILURE AND EXPRESSED NO CONCERN. THE VEHICLE WAS TAKEN TO A MECHANIC FOR FURTHER DIAGNOSTIC TESTING, BUT THE MECHANIC WAS UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS ... Read more
INFINITI
QX56
(2011) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Aug 23, 2016
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2011 INFINITI QX56. AFTER THE VEHICLE WAS STARTED, THE SERVICE ENGINE SOON WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: May 24, 2016
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jun 11, 2016
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Dec 2, 2015
"TAKATA RECALL" MY CARS DASHBOARD WAS REPLACED ONCE BEFORE DUE TO BUBBLES AND MELTING LIKE GUM BEFORE MY EYES AND I DO USE A SUNSCREEN NOW IT'S LIKE A NIGHTMARE STARTING ALL OVER AGAIN. CAN YOU TELL ME WHAT ARE YOUR COMPANY GOING TO DO ABOUT THIS.
Incident date: Apr 2, 2016
THIS VEHICLE HAS A CRASH AVOIDANCE SYSTEM THAT HAS TO BE TURNED ON, I THINK IT SHOULD TURN WHEN THE VEHICLE IS STARTED LIKE FCA,GM,FORD AND THE BENDIX SYSTEM WE HAVE IN HD TRUCKS. THE DEALER IS NO HELP.
Incident date: May 13, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 15V287000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNEC... Read more
Incident date: Jul 5, 2015
I RECENTLY FOUND OUT ABOUT A RECALL ON MY VEHICLE IT HAS SINCE THAN BEEN OVER A MONTH AND YET MY DEALERSHIP HAS NOT NOTIFIED ME TO FIX THE ISSUE AT THE MOMENT I AM NOT ALLOWED TO RIDE ANYONE IN MY PASSENGER SEAT WHICH IS A HUGE INCONVENIENT FOR ME AND MY FAMILY.
Incident date: Jul 15, 2013
IN MY 2013 INFINITI G37 FRONT 'PASSENGER AIRBAG OFF' LIGHT COMES ON AND STAYS ON (MEANS PASSENGER SIDE AIR BAG IS DISABLED) EVEN WHEN A GROWNUP PERSON WEIGHING OVER 100 POUNDS SITTING ON PASSENGER SEAT, PUTTING FRONT PASSENGER AT RISK IN CASE OF A CRASH. IT SEEMS "OCCUPANT CLASSIFICATION SYSTEM" (OCS) IS NOT WORKING AS IT SHOULD MAKING CAR COMPUTER THINK THAT A CHILD IS SITTING ON FRONT PASSENGER ... Read more
Incident date: Aug 16, 2016
THE FUEL GAUGE IS MALFUNCTIONING AND SHOWING HALF FULL DESPITE THE AMOUNT OF FUEL IN THE TANK. GAUGE CLUSTER TEST CONFIRMED THIS ISSUE. GAUGE ISSUE OCCURS REGARDLESS OF SPEED AND/OR LOCATION OF VEHICLE. TEST METHOD: HOLD THE TRIP RESET BUTON AND TURN THE IGNITION ON. NOW PUSH THE TRIP BUTTON 10 TIMES IN ABOUT 5SEC. THIS WILL ENTER SELF DIAG MODE. ALL THE NEEDLES WILL DROP NOW PUSH IT AND HOLD ALL... Read more
Incident date: Jun 6, 2016
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/27/16*LJ *TR
Incident date: Jul 22, 2016
MY 2014 INFINITI Q50 SPORT HAS AN UNRESOLVED REOCCURRING PROBLEM WERE AFTER APROX. 20 MILES OF DRIVING THE BRAKE PEDAL WILL SINK SUBSTANTIALLY TOWARDS THE FLOOR AFTER BRAKING. AS THE CAR WILL STILL STOP AFTER THE BRAKES ARE APPLIED THE BRAKING DISTANCE IS LONGER THAN NORMAL AND THE FEELING OF SECURITY IS GREATLY REDUCED. TO DATE THE CAR HAS BEEN BACK TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE. TH... Read more
Incident date: Feb 15, 2016
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING 55 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REAPIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Incident date: Jun 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:MECHANICAL
Aug 15, 2016
Incident date: Jun 1, 2016
MY 2014 INFINITI Q50 SPORT HAS AN UNRESOLVED REOCCURRING PROBLEM WERE AFTER APROX. 20 MILES OF DRIVING THE BRAKE PEDAL WILL SINK SUBSTANTIALLY TOWARDS THE FLOOR AFTER BRAKING. AS THE CAR WILL STILL STOP AFTER THE BRAKES ARE APPLIED THE BRAKING DISTANCE IS LONGER THAN NORMAL AND THE FEELING OF SECURITY IS GREATLY REDUCED. TO DATE THE CAR HAS BEEN BACK TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE. TH... Read more
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DIS... Read more
Incident date: Mar 28, 2015
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT FOR THE FRONT PASSENGER SEAT FAILED TO ILLUMINATE EVEN THOUGH THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE VEHICLE WAS RE... Read more
Incident date: Aug 13, 2016
WHILE I WAS DRIVING THIS VEHICLE, IT HAD SHUT OFF WHILE I WAS DRIVING AND I LOST ALL POWER. IT STARTED BACK UP LIKE NORMAL. THIS HAS HAPPENED TWICE AND I'M AFRAID THIS COULD HAPPEN WHILE I'M ON THE HIGHWAY WITH MY FAMILY. I SEE THERE WAS A RECALL INVOLVING THIS BUT NOT FOR MY VEHICLE. THIS HAS HAPPENED TO ME JUST RECENTLY.
Incident date: Aug 13, 2016
WHILE I WAS DRIVING THIS VEHICLE, IT HAD SHUT OFF WHILE I WAS DRIVING AND I LOST ALL POWER. IT STARTED BACK UP LIKE NORMAL. THIS HAS HAPPENED TWICE AND I'M AFRAID THIS COULD HAPPEN WHILE I'M ON THE HIGHWAY WITH MY FAMILY. I SEE THERE WAS A RECALL INVOLVING THIS BUT NOT FOR MY VEHICLE. THIS HAS HAPPENED TO ME JUST RECENTLY.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 5 MPH, THE ENGINE STALLED WHILE PREPARING TO TURN THE VEHICLE RIGHT OR LEFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED A CRANK POSITION SENSOR FAILURE. THE MECHANIC STATED THAT THERE WAS A RECALL WITH THE KNOWN FAILURE AND REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED THAT THE CONTACT WAS EXPERIENCING TH... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DI... Read more
Incident date: Aug 10, 2016
MECHANIC INFORMED ME THAT THE STEERING RACK IS LEAKING. THE CAR HAS 88K AND HAS BEEN MAINTAINED BY THE DEALER. THERE IS NO REASON THIS SHOULD FAIL THIS EARLY.
Incident date: Dec 11, 2015
IN FEB 2016 WHEN I SAW THE RECALL ON THE NEWS FOR AIRBAGS, I CALLED TO SEE IF THE INFINITI FX35 2008 WAS RECALLED. I WAS TOLD NO RECALL THE TRUCK IS FINE. NOW IN JULY 2016 I RECEIVE A LETTER FOR A PASSENGER AIRBAG RECALL. DO YOU KNOW IF THE DRIVER AIRBAG IS BEING INVESTIGATED? I'M CURIOUS TO KNOW, BECAUSE MY MOM WAS KILLED IN AN AUTO ACCIDENT, WHILE SHE WAS DRIVING THE TRUCK IN DEC. 2015. SHE HAD ... Read more
Crash
20 injured
1 deaths
Incident date: Dec 11, 2015
IN FEB 2016 WHEN I SAW THE RECALL ON THE NEWS FOR AIRBAGS, I CALLED TO SEE IF THE INFINITI FX35 2008 WAS RECALLED. I WAS TOLD NO RECALL THE TRUCK IS FINE. NOW IN JULY 2016 I RECEIVE A LETTER FOR A PASSENGER AIRBAG RECALL. DO YOU KNOW IF THE DRIVER AIRBAG IS BEING INVESTIGATED? I'M CURIOUS TO KNOW, BECAUSE MY MOM WAS KILLED IN AN AUTO ACCIDENT, WHILE SHE WAS DRIVING THE TRUCK IN DEC. 2015. SHE HAD ... Read more
Crash
20 injured
1 deaths
Incident date: Aug 5, 2016
TL* THE CONTACT OWNS A 2012 INFINITI M37. WHILE DRIVING AT ANY SPEED, WHEN THE STEERING WHEEL WAS TILTED DOWNWARD, IT WAS UNABLE TO BE TURNED LEFT OR RIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 72,541.
Incident date: Aug 9, 2013
WHILE DRIVING AT ANY SPEED IT WILL SUDDENLY GO INTO "SLIP " MODE. THE SERVICE ENGINE, VDC OFF, AND SLIP WARNING LIGHTS COME ON, THE ACCELERATOR STOPS FUNCTIONING AND THE ENGINE COASTS. THIS IS EXTREMELY DANGEROUS IN TRAFFIC. THERE IS AN ACTIVE CAMPAIGN THAT I HAVE INCLUDED BELOW ON THE SAME VEHICHLES THE PREVIOUS YEAR AND SOME FROM 2004. WHEN I CONTACTED INFINITI MULTIPLE TIMES ABOUT MY VEHIC... Read more
Incident date: Aug 9, 2013
WHILE DRIVING AT ANY SPEED IT WILL SUDDENLY GO INTO "SLIP " MODE. THE SERVICE ENGINE, VDC OFF, AND SLIP WARNING LIGHTS COME ON, THE ACCELERATOR STOPS FUNCTIONING AND THE ENGINE COASTS. THIS IS EXTREMELY DANGEROUS IN TRAFFIC. THERE IS AN ACTIVE CAMPAIGN THAT I HAVE INCLUDED BELOW ON THE SAME VEHICHLES THE PREVIOUS YEAR AND SOME FROM 2004. WHEN I CONTACTED INFINITI MULTIPLE TIMES ABOUT MY VEHIC... Read more
Incident date: Aug 9, 2013
WHILE DRIVING AT ANY SPEED IT WILL SUDDENLY GO INTO "SLIP " MODE. THE SERVICE ENGINE, VDC OFF, AND SLIP WARNING LIGHTS COME ON, THE ACCELERATOR STOPS FUNCTIONING AND THE ENGINE COASTS. THIS IS EXTREMELY DANGEROUS IN TRAFFIC. THERE IS AN ACTIVE CAMPAIGN THAT I HAVE INCLUDED BELOW ON THE SAME VEHICHLES THE PREVIOUS YEAR AND SOME FROM 2004. WHEN I CONTACTED INFINITI MULTIPLE TIMES ABOUT MY VEHIC... Read more
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 INFINITI EX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS... Read more
Incident date: Aug 1, 2016
TAKATA RECALL INFINITI HAS NO PARTS, RECOMMENDS NOT USING CAR AND REFUSES TO PROVIDE LOANER CAR
Incident date: Aug 9, 2015
TL* THE CONTACT OWNS A 2011 INFINITI M37. WHILE THE VEHICLE WAS PARKED, IT ROLLED AWAY WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 10/06/16*LJ *TR
Incident date: Feb 8, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED AND WAS DIFFICULT TO RESTART. IN ADDITION, THERE WAS FUEL LEAKING AND THE VEHICLE WOULD NOT PROPERLY REFUEL. THE CHECK ENGINE, THE VDC, AND THE SLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER HOSE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHIC... Read more
Incident date: Feb 8, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE STALLED AND WAS DIFFICULT TO RESTART. IN ADDITION, THERE WAS FUEL LEAKING AND THE VEHICLE WOULD NOT PROPERLY REFUEL. THE CHECK ENGINE, THE VDC, AND THE SLIP WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FILLER HOSE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHIC... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IPDM BOX FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS A MANUFACTURERS RECALL RELATED TO THE F... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME HARD TO MANEUVER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IPDM BOX FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THERE WAS A MANUFACTURERS RECALL RELATED TO THE F... Read more
Incident date: Jun 13, 2016
TL* THE CONTACT OWNS A 2003 INFINITI Q45. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING AND ALL POWER WAS LOST. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPR... Read more
Incident date: Jun 13, 2016
TL* THE CONTACT OWNS A 2003 INFINITI Q45. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING AND ALL POWER WAS LOST. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPR... Read more