Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 9, 2016
TAKATA RECALL- DEALERS CLAIM THEY HAVE NO PARTS TO RESPOND TO THIS RECALL. THE RECALL NOTICE CLAIMS IT IS DANGEROUS TO HAVE ANYONE IN PASSENGER SEAT.
Incident date: Sep 3, 2016
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE FUEL GAUGE INACCURATELY DISPLAYED THAT THE FUEL TANK WAS FULL. AS A RESULT, THE VEHICLE STALLED DUE TO INSUFFICIENT FUEL IN THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V088000 (FUEL ... Read more
Incident date: May 17, 2016
I RECEIVED A RECALL LETTER FROM INFINITI OF AMERICA IN REFERENCE TO THE TAKATA AIRBAGS. THIS WAS AROUND MAY 0F 2016. I CONTACTED INFINITI ABOUT TRYING TO GET A LOANER CAR BECAUSE I CARRY PASSENGERS IN MY CAR AND IF THE CAR WAS NOT SAFE TO DRIVE BECAUSE OF THE AIRBAGS, THAT I NEEDED A LOANER VEHICLE. I WAS INFORMED THAT I COULD NOT GET A VEHICLE AND THAT I SHOULD BE RECEIVING A CALL FROM MY LOC... Read more
Incident date: Jul 1, 2016
TAKATA RECALL: APPARENTLY RECALL WAS ISSUED IN MAY 2016 BUT I RECEIVED THE NOTICE ONLY AROUND JULY 2016. I HAVE INQUIRED FROM MY DEALER AND CONTACTED INFINITI CONSUMER AFFAIRS CONCERNING DATE WHEN THE REPAIR WILL BE DONE. THE REPAIR HAS NOT BEEN DONE AND I CALLED INFINITI OF CHARLOTTE ON 11/08/2016. I WAS TOLD THAT THE PARTS ARE NOT AVAILABLE AND INFINITI DOES NOT HAVE A CLUE AS TO WHEN THE PA... Read more
INFINITI
Q50 HYBRID
(2015) - POWER TRAIN
Nov 8, 2016
Incident date: Nov 8, 2016
DIFFERENTIAL WOULD NOT ALLOW THE CAR TO ACCELERATE WHILE MAKING A RIGHT TURN. THIS CREATED A PROBLEM, PARTICULARLY WHEN TRYING TO ENTER A FREEWAY ON RAMP. SEVERAL TIMES THE CAR ACTUALLY CAME TO A COMPLETE STOP. AFTER MANY ATTEMPTS TO FIX THE PROBLEM, INFINITI DECLARED THE CAR A LEMON AND HAS REIMBURSED US FOR THE LEASE PAYMENTS. HOWEVER THE DEALER PLANS TO BUFF THE CAR AND SELL IT AS-IS.
Incident date: May 13, 2016
WE HAVE HAD PROBLEMS WITH THE BATTERY SINCE WE BOUGHT THE QX56. SUV'S COMPLETELY DIES AFTER A GLOVE BOX LIGHT, RADIO HAS BEEN PLAYED FOR 20 TO 30 MINUTES, CAR CANNOT BE JUMPED BY TYPICAL CABLES, EVERY TIME WE EITHER HAD TO HAVE A HEAVY DUTY JUMP DONE BY TOW COMPANY OR BATTERY WAS REPLACED BY INFINITI. TIMING CHAIN AND BOTH CATALYTIC CONVERTERS NEED TO BE REPLACED, WITH ENGINE ISSUES. INFINITI H... Read more
Incident date: May 13, 2016
WE HAVE HAD PROBLEMS WITH THE BATTERY SINCE WE BOUGHT THE QX56. SUV'S COMPLETELY DIES AFTER A GLOVE BOX LIGHT, RADIO HAS BEEN PLAYED FOR 20 TO 30 MINUTES, CAR CANNOT BE JUMPED BY TYPICAL CABLES, EVERY TIME WE EITHER HAD TO HAVE A HEAVY DUTY JUMP DONE BY TOW COMPANY OR BATTERY WAS REPLACED BY INFINITI. TIMING CHAIN AND BOTH CATALYTIC CONVERTERS NEED TO BE REPLACED, WITH ENGINE ISSUES. INFINITI H... Read more
Incident date: Oct 4, 2016
THE FIRST TIME I HAD ISSUES WITH MY BRAKES I WAS FORTUNATE ENOUGH TO BE PARKED. I TURNED THE VEHICLE ON AND TRIED TO RELEASES THE EMERGENCY BRAKE BUT THE LIGHT WOULDN'T DISENGAGE. I PUT THE VEHICLE IN REVERSE AND THE APPLIED PRESSURE TO THE BRAKE BUT THE BRAKES DIDN'T WORK. THEN THE VEHICLE MADE A SEVERE GRINDING NOISE. I THEN TURNED OFF THE VEHICLE AND THE PROBLEM WENT AWAY. I THEN CALLED THE DEA... Read more
Incident date: May 23, 2016
FAILURE TO REPAIR AIR BAG AS OF THIS DATE
Incident date: Nov 4, 2016
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Nov 2, 2016
WINDOW MOTORS HAVE HAD TO BE REPLACED MULTIPLE TIMES. RANDOMLY END UP OPENING FOR NO REASON AND GET STUCK IN THE DOWN POSITION.
Incident date: Aug 1, 2015
RED PASSENGER AIRBAG LIGHT BEGAN BLINKING. IN AUGUST 2015, IT WAS TAKEN TO DEALER FOR DIAGNOSIS. PASSENGER SIDE FRONT OCCUPANT SENSOR NOT WORKING & WAS RESET. IT CAME ON ONCE A PASSENGER SAT IN THE SEAT AGAIN. COST TO REPAIR THIS WAS STATED AT $4930.53. IT IS A SAFETY ISSUE THEY SHOULD BE RESPONSIBLE FOR! A YEAR LATER, IT IS STILL FLASHING. I CANNOT FIND A RECALL STILL. I TRIED TO UPLOAD A SECOND ... Read more
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Sep 1, 2016
I RECEIVED A LETTER IN THE MAIL FROM INFINITI INDICATING AN IMPORTANT SAFETY RECALL OF THE PASSENGER SIDE AIRBAG. THE LETTER INDICATED I WOULD RECEIVE A SECOND NOTICE SOON. I WAITED TWO WEEKS AND DID NOT RECEIVE AN ADDITIONAL NOTICE. I CALLED THE MAIN NATIONAL CONSUMER AFFAIRS DEPARTMENT AND A CASE WAS OPENED. I HAVE SINCE CALLED FIVE ADDITIONAL TIMES AND RECEIVED NO CALL BACK. NOTHING HAS BEEN ... Read more
Incident date: Jun 1, 2014
VEHICLE HAS BEEN IN THE SHOP OVER 12 TIMES AND HAS HAD 2 ECM REPLACEMENTS, 3 MASS AIRFLOW SENSORS, 2 THROTTLE BODIES, 3 COMPUTER REPROGRAMS, MULTIPLE AIR FILTER REPLACEMENTS AND TWO FUEL INJECTION CLEANINGS. VEHICLE'S CHECK ENGINE LIGHT IS ON AGAIN AND WAS TOLD VEHICLE HAS ANOTHER CORRUPT MASS AIR FLOW SENSOR. INFINITI IS UNWILLING TO FIX THE VEHICLES WARRANTIED PARTS. WAS INVOLVED IN AN ACCIDENT ... Read more
Incident date: Jun 1, 2014
VEHICLE HAS BEEN IN THE SHOP OVER 12 TIMES AND HAS HAD 2 ECM REPLACEMENTS, 3 MASS AIRFLOW SENSORS, 2 THROTTLE BODIES, 3 COMPUTER REPROGRAMS, MULTIPLE AIR FILTER REPLACEMENTS AND TWO FUEL INJECTION CLEANINGS. VEHICLE'S CHECK ENGINE LIGHT IS ON AGAIN AND WAS TOLD VEHICLE HAS ANOTHER CORRUPT MASS AIR FLOW SENSOR. INFINITI IS UNWILLING TO FIX THE VEHICLES WARRANTIED PARTS. WAS INVOLVED IN AN ACCIDENT ... Read more
Incident date: Jun 1, 2014
VEHICLE HAS BEEN IN THE SHOP OVER 12 TIMES AND HAS HAD 2 ECM REPLACEMENTS, 3 MASS AIRFLOW SENSORS, 2 THROTTLE BODIES, 3 COMPUTER REPROGRAMS, MULTIPLE AIR FILTER REPLACEMENTS AND TWO FUEL INJECTION CLEANINGS. VEHICLE'S CHECK ENGINE LIGHT IS ON AGAIN AND WAS TOLD VEHICLE HAS ANOTHER CORRUPT MASS AIR FLOW SENSOR. INFINITI IS UNWILLING TO FIX THE VEHICLES WARRANTIED PARTS. WAS INVOLVED IN AN ACCIDENT ... Read more
Incident date: Mar 8, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS ... Read more
Incident date: Aug 20, 2016
TL* THE CONTACT OWNS A 2013 INFINITI FX37. WHILE DRIVING AT ANY SPEED AND WHEN ACCELERATING FROM A STOP SIGN, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER DIAGNOSED THE FAILURE AS GEAR SEARCHING AND/OR SURFING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS... Read more
Incident date: Oct 29, 2016
WHILE DRIVING ON HIGHWAY AT A SPEED OF 65 MILES WHEN MY CAR SHUT OFF; I'M BLESSED THAT I WAS DRIVING ON A TWO LANE HIGHWAY AND MANEUVER OVER QUICKLY WITHOUT ANOTHER CAR REAR ENDING ME. AFTER SITTING FOR 10 MINUTES THEN THE POWER KICKED BACK IN. WHAT COULD BE THE ISSUE......NOW THE SERVICE ENGINE SOON LIGHT IS ON SO IS THE SLIP AND VDC LIGHT AS WELL. I HAVE BEEN EXPERIENCING THIS PROBLEM FOR AT A... Read more
Incident date: Oct 29, 2016
WHILE DRIVING ON HIGHWAY AT A SPEED OF 65 MILES WHEN MY CAR SHUT OFF; I'M BLESSED THAT I WAS DRIVING ON A TWO LANE HIGHWAY AND MANEUVER OVER QUICKLY WITHOUT ANOTHER CAR REAR ENDING ME. AFTER SITTING FOR 10 MINUTES THEN THE POWER KICKED BACK IN. WHAT COULD BE THE ISSUE......NOW THE SERVICE ENGINE SOON LIGHT IS ON SO IS THE SLIP AND VDC LIGHT AS WELL. I HAVE BEEN EXPERIENCING THIS PROBLEM FOR AT A... Read more
Incident date: Oct 11, 2016
TIMING BELT JUMPED AND RUINED ENTIRE ENGINE AT 69,000 MILES. I'VE HAD THE CAR FOR UNDER 2 YEARS. REGULARLY SERVICED AND WELL TAKEN CARE OF. DEALERSHIP HAS COMPLETE RECORDS OF SERVICE FROM PRIOR OWNER. NEVER HAD ANY ISSUES. INFINITI WILL NOT COVER ENTIRE COST OF REPAIR BECAUSE I'M A COUPLE OF MONTHS OUT OF WARRANTY EVEN THOUGH I'M UNDER 70,000 MILES. I'M VERY HURT AND DISAPPOINTED. I'M A SIN... Read more
Incident date: Oct 31, 2016
"TAKATA RECALL" I WAS NEVER NOTIFIED BY INFINITI THAT THERE WAS A RECALL FOR A PASSENGER AIRBAG ON MY VEHICLE. I FOUND OUT ON MY OWN THAT A RECALL EXISTED. I PURCHASED AND FINANCED MY USED INFINITI M35 THROUGH THE DEALER AND FINANCED THROUGH INFINITI FINANCE. NOW I HAVE BEEN TOLD THAT THE PARTS ON BACK ORDER UNTIL 2017.
Incident date: Sep 15, 2016
TL* THE CONTACT OWNS A 2008 INFINITI M35. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A BELT IN THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED.... Read more
Incident date: May 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS ... Read more
Incident date: Oct 26, 2016
I HAVE THREE ISSUES THAT I HAVE HAD WITHIN 3 DAYS OF BUYING THIS CERTIFIED PRE-OWNED JX35. (1) THE VEHICLE INFORMATION DISPLAY (I.E., DASHBOARD PANEL) STOPPED WORKING WHILE DRIVING ON A MAJOR CITY ROUTE LEAVING ME WITHOUT TURN SIGNAL CAPABILITIES, SPEEDOMETER, FUEL GAUGE AND ANY VEHICLE INFORMATION SUCH AS TIRE PRESSURE, MAINTENANCE, ETC. THE DISPLAY CAME BACK ON LATER AND SO DID THE MALFUNCTION... Read more
Incident date: Oct 26, 2016
I HAVE THREE ISSUES THAT I HAVE HAD WITHIN 3 DAYS OF BUYING THIS CERTIFIED PRE-OWNED JX35. (1) THE VEHICLE INFORMATION DISPLAY (I.E., DASHBOARD PANEL) STOPPED WORKING WHILE DRIVING ON A MAJOR CITY ROUTE LEAVING ME WITHOUT TURN SIGNAL CAPABILITIES, SPEEDOMETER, FUEL GAUGE AND ANY VEHICLE INFORMATION SUCH AS TIRE PRESSURE, MAINTENANCE, ETC. THE DISPLAY CAME BACK ON LATER AND SO DID THE MALFUNCTION... Read more
Incident date: May 23, 2006
INFINITI HAS MADE NO EFFORT TO REPLACE THE FAULTY AIR BAG INFLATORS IN A TIMELY MANNER. I WANT TO HAVE THE AIR BAG INFLATORS REPLACED SO THAT THE CAR IS SAFE TO DRIVE.
Incident date: Jul 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINTI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUT... Read more
Incident date: Aug 2, 2016
JUST LIKE THE 2008, MY 2009 G7 COUPE PASSENGER SIDE AIRBAG SENSOR IS DEFECTIVE AND NO LONGER WORKS. I CALLED INFINITI BUT WAS TOLD THAT MY 2009 DID NOT QUALIFY. THEY WANT OVER $4000 TO REPLACE THE BOTTOM CUSHION (WITHOUT LABOR). $4000!!!! 2008 INFINITI G37 AIR BAGS RECALL 08V521000. OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER S... Read more
Crash
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 24, 2016
FAILURE OF THE TELESCOPIC STEERING COLUMN. A BROKEN LIMITER CAUSED THE TILT MOTOR TO EXERT BEYOND IT'S THRESHOLD CAUSING FAILURE DURING ENTRY/EXIT AUTOMATIC OPERATION. STEERING WHEEL NOW RUBS ON PLASTIC TRIM PIECES. REGARDLESS OF WHAT INFINITI CLAIMS, THERE HAVE BEEN MANY OTHERS WITH SAME ISSUE: HTTP://FORUMS.NICOCLUB.COM/STEERING-WHEEL-WON-T-TURN-UNLESS-COLUMN-TILTED-UP-T611149.HTML HTTP://... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DI... Read more
Incident date: Sep 10, 2016
TAKATA RECALL. I WAS INVOLVED IN A ACCIDENT ON 9/10/2016. THE AIR BAG EXPLODED AND AS A RESULT I HAVE BROKEN RIBS AND CAUSED A ANJORYSM AND FLUID IN THE LUNGS. CAR WAS TOTALED. THE ACCIDENT WAS ON I 30 IN FORT WORTH TEXAS
Crash
1 injured
Incident date: Jun 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNE... Read more
Incident date: Sep 3, 2016
THE DEALER DOES NOT HAVE THE PARTS TO DO THE RECALL, 16V-244. I ASKED WHEN THEY WOULD AND THEY SAID THEY DID NOT KNOW.
Incident date: Oct 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNED A 2015 INFINITI Q50. WHILE DRIVING 35 MPH, ONE VEHICLE REAR ENDED THE CONTACT'S VEHICLE, A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE, AND A THIRD VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEFT ARM, AND HAND THAT REQUIRED MEDICAL ATTENT... Read more
Crash
1 injured
Incident date: May 31, 2016
TAKATA RECALL THE RECALL WAS ISSUED ON THIS CAR IN MAY 2016, AND THE DEALERSHIPS STILL DO NOT HAVE PARTS AS OF TODAY, 10/21/2016. WE ARE NOW BEING TOLD THAT THE PARTS WILL NOT BE HERE BEFORE MID TO END OF NOVEMBER. CUSTOMERS ARE BEING TOLD THAT IT IS SAFE TO STILL DRIVE THE CAR, AS LONG AS WE REFRAIN FROM ANYONE BEING IN THE FRONT SEAT. HOWEVER, THIS IS NOT FEASIBLE IF YOU ONLY HAVE ONE CAR, AND ... Read more
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 29, 2016
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER AND WAS CHARGED FOR AN ALIGNMENT. DURING THAT TIME, THE OCS SYSTEM WAS NOT AN ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL... Read more
Incident date: Jun 28, 2016
REF: NTHSA RECALL 16V-244 PART 573 OF APRIL 28, 2016 STATING I WOULD RECEIVE AN "INTERIM NOTIFICATION LETTER" WITHIN 60 DAYS. DID NOT RECEIVE. IT HAS BEEN NEARLY SIX MONTHS AND DEALER STATES PARTS ARE NOT AVAILABLE. GIVEN THIS IS A FAILURE OF THE OCS, IS THIS VEHICLE SAFE TO DRIVE?
Incident date: Sep 13, 2016
A WELD BROKE ON THE DRIVERS SEAT BASE, THIS CAUSED THE SEAT TO LEAN TOWARDS THE CONSOLE AND AS THE SEAT WAS RAISED IT GOT WORSE. ALSO WHEN YOU GRABBED THE HEAD REST AND PUSHED IT TOWARDS THE FRONT OF THE CAR THE SEAL WOULD THEN LIFT UP. I BOUGHT A NEW SEAT BASE ( $ 1,000.00 + TAXES ) AND HAVE REPLACED THE BASE. I CANNOT SAY EXACTLY WHEN IT HAPPENED AS I LEFT THE CAR WITH MY BROTHER IN-LAW TO DRIVE... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 INFINITY M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. UPDATED 12/21/16*LJ UPDATED... Read more
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION CO... Read more
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT THE BRAKES PULSATED AND MADE AN ABNORMAL GRINDING NOISE. THE CHECK ENGINE AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES FUNCTIONED NORMALLY. THE BRAKE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAI... Read more
Incident date: Sep 1, 2016
CONDENSATION IN HEADLIGHTS THAT CAUSE FAILURE TO HEADLIGHTS
Incident date: Sep 5, 2016
I CURRENTLY OWN A 2006 INFINITI M45. I HAVE A SAFETY ISSUE WHICH INVOLVES A BROKEN DRIVER SIDE SEAT LIFT BRACKET. I WASN'T DOING ANYTHING ABNORMAL, BUT WHEN I SAT DOWN IN MY VEHICLE I HEARD A "POP" AND NOTICE THE SEAT NOW HAD A SLIGHT LEAN TOWARDS THE CENTER CONSOLE. THIS IS A HUGE CONCERN, AND AFTER DOING EXTENSIVE RESEARCH ONLINE, I HAVE FOUND THAT IT IS A MANUFACTURE DEFECT RATHER THAN NORMAL P... Read more