Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 23, 2016
SAFETY RECALL 16V-349: THE FRONT PASSENGER AIRBAG COULD RUPTURE UNEXPECTEDLY, "CAUSING INJURY OR DEATH." MY INFINITI RETAILER HAS FAILED TO RESOLVE THIS ISSUE, AND TOLD ME ON MY MOST RECENT CALL THAT IT WAS THE AIRBAG MANUFACTURER'S ISSUE, AND I SHOULD CONTACT THEM. INSTEAD, I AM CONTACTING YOU.
Incident date: Nov 23, 2016
TL* THE CONTACT OWNS A 2008 INFINITI G35. WHILE DRIVING 35 MPH OVER A POTHOLE, THE AIR BAGS DEPLOYED WITHOUT IMPACT OR WARNING. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE DROVE AWAY FROM THE SCENE. IN ADDITION, THE CONTACT STATED THAT THE DRIVER AND PASSENGER SEAT BELTS NO LONGER RETRACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE... Read more
Crash
Incident date: Nov 23, 2016
TL* THE CONTACT OWNS A 2008 INFINITI G35. WHILE DRIVING 35 MPH OVER A POTHOLE, THE AIR BAGS DEPLOYED WITHOUT IMPACT OR WARNING. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE DROVE AWAY FROM THE SCENE. IN ADDITION, THE CONTACT STATED THAT THE DRIVER AND PASSENGER SEAT BELTS NO LONGER RETRACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE... Read more
Crash
Incident date: Dec 14, 2016
TAKATA RECALL (PREVIOUS CASE NUMBER 1039551) I HAVE BEEN FOLLOWING UP WITH INFINITI CONSUMER AFFAIRS SINCE AUGUST 2016 AND WAS ADVISED TODAY FROM [XXX], REGIONAL MANAGER THAT THE OFFICIAL (NOT TEMPORARY PIECE) WAS AVAILABLE FOR INSTALLATION. I AM CONCERNED BECAUSE THE NHTSA WEBSITE STATES THAT AS OF 12/14/2016 "RECALL IS INCOMPLETE. REMEDY NOT YET AVAILABLE". THE LOCAL DEALERSHIP HAS BEEN DISHO... Read more
Incident date: Dec 9, 2016
PURCHASE THE VEHICLE LATE FEBRUARY 2016 AND I BEGAN HAVING ENGINE PROBLEMS IN JUNE 2016. THE CAR HAS ACCELERATION PROBLEMS AS WELL AS STALLS PERIODICALLY. THE CAR HAS BEEN IN THE SHOP 3 TIMES FOR REPAIR AS OF DATE AND IS SCHEDULED FOR 4TH REPAIR ON DECEMBER 19, 2016. I DRIVE THE VEHICLE AS LESS AS POSSIBLE OUT FEAR FOR MY FAMILY AND I SAFETY. *TR
Incident date: Dec 9, 2016
PURCHASE THE VEHICLE LATE FEBRUARY 2016 AND I BEGAN HAVING ENGINE PROBLEMS IN JUNE 2016. THE CAR HAS ACCELERATION PROBLEMS AS WELL AS STALLS PERIODICALLY. THE CAR HAS BEEN IN THE SHOP 3 TIMES FOR REPAIR AS OF DATE AND IS SCHEDULED FOR 4TH REPAIR ON DECEMBER 19, 2016. I DRIVE THE VEHICLE AS LESS AS POSSIBLE OUT FEAR FOR MY FAMILY AND I SAFETY. *TR
Incident date: May 23, 2016
"TAKATA RECALL" WHEN WILL THE PARTS BE AVAILABLE? I DO NOT WANT TO BE A STATISTIC. MY HUSBAND AND I DO A LOT OF HIGHWAY TRAVELING IN HUMID AREAS.
Incident date: Jul 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Dec 8, 2016
I WAS DRIVING ABOUT 35 MILES AN HOUR AND ABOUT TO TURN RIGHT AT AN INTERSECTION WHEN MY STEERING WENT OUT COMPLETELY. THE STEERING WHEEL WAS NO LONGER CONNECTED TO THE WHEELS, IT WAS JUST SPINNING AROUND. I WAS ABLE TO SLOW DOWN AND DRIVE OVER A CURB AND REST ON THE MEDIAN, DURING RUSH HOUR, IN THE DARK AND CALL AAA. ACCORDING TO THE DEALERSHIP THIS IS WHAT HAPPENED: "ON YOUR VEHICLE THE STEERI... Read more
Incident date: Jul 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AV... Read more
Incident date: May 23, 2016
TAKATA RECALL STILL NOT FULFILLED.
Incident date: Mar 1, 2016
MY VEHICLE HAS HAD A RECALL FOR THE PASSENGER SIDE AIRBAG. MY LETTER THAT I RECEIVED EARLY THIS YEAR ADVISED ME TO NOT ALLOW A PASSENGER TO BE SEATED ON THE PASSENGER FRONT SEAT. I HAVE BEEN TO THE LOCAL INFINITI DEALER HER IN LEXINGTON KY AND THEY HAVE NOT RECEIVED PARTS? I HAVE RECEIVED NO FOLLOW UP COMMUNICATION. I CANNOT OPERATE A VEHICLE THAT WILL NOT ALLOW ME TO HAVE A PA... Read more
Incident date: Aug 1, 2016
TAKATA AIR BAG RECALL WE RECEIVED A SAFETY RECALL 16V-349 AROUND AUGUST 1, 2016. CONTACTED LOCAL INFINITI DEALER AND THEY HAVE NOT RECEIVED THE REPLACEMENT. COULD EXPECT IT IN 4 TO 6 WEEKS. EXPECTED TIME CAME AND WENT AND WE WERE TOLD IT WOULD BE ANOTHER MONTH TO 6 WEEKS. ADVISED TO NOT LET ANYONE SIT IN THE FRONT PASSENGER SEAT AS AIRBAG COULD EXPLODE WITHOUT WARNING. IT IS DIFFICULT FOR ME TO G... Read more
Incident date: Jul 21, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Dec 6, 2016
THE TELEMATICS CONTROL UNIT MY 2014 INFINITI Q50 WILL BE INOPERABLE BY 12/31/16 BASED ON A NOTICE RECEIVED FROM INFINITI ON 12/6/16. INFINITI HAS INDICATED THIS IS BECAUSE ATT WILL DISCONTINUE SUPPORT OF THE 2G TECHNOLOGY THE SYSTEM IS DESIGNED TO USE. HOWEVER, ATT ANNOUNCED 2G SUPPORT WOULD SUNSET TIMELINE WAY BACK IN 2012 - IN THIS PUBLIC ANNOUNCEMENT (HTTPS://WWW.SEC.GOV/ARCHIVES/EDGAR/DATA/... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PR... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Aug 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jul 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S... Read more
Incident date: Oct 1, 2016
CLICKING NOISE COMING FROM BEHIND THE TACHOMETER. WHILE DRIVING, THE CLICKING NOISE HAPPENS WHEN THE TACHOMETER IS BETWEEN 2K & 3K. THE FASTER I DRIVE, THE LOUDER & FASTER THE CLICKING. *TR
Incident date: Oct 1, 2016
CLICKING NOISE COMING FROM BEHIND THE TACHOMETER. WHILE DRIVING, THE CLICKING NOISE HAPPENS WHEN THE TACHOMETER IS BETWEEN 2K & 3K. THE FASTER I DRIVE, THE LOUDER & FASTER THE CLICKING. *TR
Incident date: Dec 2, 2016
TAKATA RECALL LONG WAIT FOR A NEW PARTS (OVER 6 MONTHS) CALLED CS AND HAVE NO TIMELINE AVAILABLE.
Incident date: Nov 3, 2016
I WAS DRIVING MY DRIVER SEAT BRACKET BROKE AN I ALMOST KILLED MYSELF. *TR
Incident date: Oct 25, 2016
MY SLIP LIGHT AND VCT LIGHT HAS CAME ON IN MY 2003 INFINITI G35 AND ALSO THE EBRAKE LIGHT AND NON OF THEM WILL GO OFFF. I RECENTLY HYDRO PLANED IN THE RAIN DUE NOT BEING ABLE TO TURN MY TRACTION CONTROL ON ABS DID NOTHING TO STOP MY CAR FROM LOOSING TRACTION THIS WOULD NEVER OF HAPPENED IF MY CAR DID NOT HAVE THESE PROBLEMS. FURTHER LOOKING INTO IT THEY HAVE HAD MADE A TSB TALKING ABOUT HOW THE AB... Read more
Crash
Incident date: Oct 25, 2016
MY SLIP LIGHT AND VCT LIGHT HAS CAME ON IN MY 2003 INFINITI G35 AND ALSO THE EBRAKE LIGHT AND NON OF THEM WILL GO OFFF. I RECENTLY HYDRO PLANED IN THE RAIN DUE NOT BEING ABLE TO TURN MY TRACTION CONTROL ON ABS DID NOTHING TO STOP MY CAR FROM LOOSING TRACTION THIS WOULD NEVER OF HAPPENED IF MY CAR DID NOT HAVE THESE PROBLEMS. FURTHER LOOKING INTO IT THEY HAVE HAD MADE A TSB TALKING ABOUT HOW THE AB... Read more
Crash
Incident date: Oct 25, 2016
MY SLIP LIGHT AND VCT LIGHT HAS CAME ON IN MY 2003 INFINITI G35 AND ALSO THE EBRAKE LIGHT AND NON OF THEM WILL GO OFFF. I RECENTLY HYDRO PLANED IN THE RAIN DUE NOT BEING ABLE TO TURN MY TRACTION CONTROL ON ABS DID NOTHING TO STOP MY CAR FROM LOOSING TRACTION THIS WOULD NEVER OF HAPPENED IF MY CAR DID NOT HAVE THESE PROBLEMS. FURTHER LOOKING INTO IT THEY HAVE HAD MADE A TSB TALKING ABOUT HOW THE AB... Read more
Crash
Incident date: Jun 20, 2016
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF WITHOUT WARNING, PRECEDED BY THE DYNAMIC CONTROL INDICATORS ILLUMINATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANK SENSOR WAS DEFECTIVE, BUT NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER DETERMINED THAT THE VIN WAS NOT INCLUDED IN... Read more
Incident date: Nov 23, 2016
BRAKE SHUDDER - SEVERELY REDUCED BRAKING POWER. BRAKE LIGHT COMES ON DASH. THIS IS RANDOM. HAPPENED TWICE MORE ON WAY TO WORK, APPROXIMATELY 50 MPH,ON I-40 EXIT RAMP AND 30 MPH ON A SIDE ROAD. TURNING OFF VEHICLE AND BACK ON RESETS THIS. BUT IT RANDOMLY HAPPENS AGAIN. I AM FEARFUL IN THIS VEHICLE. I CALLED DEALER AND THEY SAID THEY ARE UNAWARE OF ISSUE. A GOOGLE SEARCH REVEALS A CLASS ACTION LA... Read more
Incident date: Jun 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Nov 22, 2016
TL* THE CONTACT OWNED A 2005 INFINITI G35. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT LOST CONTROL AND CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOW... Read more
Crash
1 injured
Incident date: Nov 22, 2016
TL* THE CONTACT OWNED A 2005 INFINITI G35. WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE CONTACT LOST CONTROL AND CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOW... Read more
Crash
1 injured
Incident date: Nov 22, 2016
TAKATA RECALL I HAVE BEEN WAITING 6 MONTHS FOR INFINITI TO REMEDY THIS SITUATION NOW. IT IS EMBARRASSING TO MAKE CLIENTS RIDE IN THE BACK SEAT OF A LUXURY AUTOMOBILE!
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG SENSOR FAILED. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER WHO CONFIRMED THE DIAGNOSIS AND STATED THAT IF ONE AIR BAG FAILED, THEY ALL WOULD FAIL. THE PASSENGER AIR BAG SENSOR AND SEAT NEEDE... Read more
Incident date: Nov 14, 2016
PASSENGER AIR BAG SENSOR - INDICATING OFF WITH ADULT IN SEAT. I SEARCHED ANY RECALL ON THE VIN OON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/"TO SEE IF THERE ARE ANY RECALL, BUT 0 RECALLS.
Incident date: May 23, 2016
TAKATA INFLATOR REPLACEMENT HAS NOT BEEN INSTALLED, RENDERING THE PASSENGER SEAT UNSAFE TO BE OCCUPIED. RECALL DEFICIENCY WAS IDENTIFIED SIX MONTHS AGO.
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE THE VEHICLE WAS PARKED, AFTER BEING DRIVEN APPROXIMATELY 45 MINUTES EARLIER THE CONTACT NOTICED A BURNING ODOR IN THE CABIN. A CLOUD OF SMOKE ALSO APPEARED. THE CONTACT TOOK THE VEHICLE TO TWO MECHANICS AND THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACT... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE THE VEHICLE WAS PARKED, AFTER BEING DRIVEN APPROXIMATELY 45 MINUTES EARLIER THE CONTACT NOTICED A BURNING ODOR IN THE CABIN. A CLOUD OF SMOKE ALSO APPEARED. THE CONTACT TOOK THE VEHICLE TO TWO MECHANICS AND THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS AND BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACT... Read more
Incident date: May 26, 2016
TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 13, 2016
I RECEIVED A NOTIFICATION OF THE TAKATA INFLATOR DEFICIENCY IN MAY OF 2016. I CONTACTED MY LOCAL INFINITI DEALERSHIP AND WAS INFORMED THAT THE REPLACEMENT PART WAS NOT AVAILABLE. I WAS INFORMED THAT THE PART WOULD BE AVAILABLE IN JULY 2016. IN CONTACTING THE DEALERSHIP IN JULY, I WAS INFORMED THAT THE PART WOULD NOT BE AVAILABLE UNTIL SEPTEMBER. IN SEPTEMBER, I WAS INFORMED THAT THE PART MAY B... Read more
Incident date: Oct 10, 2016
REAR BRAKE PAD LIFE IS DANGEROUSLY SHORT. I BEGAN TO EXPERIENCE SQUEALING AND VIBRATION UPON BRAKING AFTER ONLY 25,000 MILES. THERE IS NO SUGGESTED REPLACEMENT INTERVAL SO I COULD EASILY SEE SOMEONE IGNORING THE SYMPTOMS OR PUTTING OFF THE PAD REPLACEMENT (MOST PEOPLE EXPECT PADS TO LAST AT LEAST 30,000 MILES). THERE ARE ALSO NO WEAR SENSORS FOR THE REAR BRAKES. SOMEONE COULD EASILY WEAR THROUGH T... Read more
Incident date: Nov 11, 2016
BACKUP CAMERA SOMETIMES FAILS TO INITIALIZE AFTER STARTING THE CAR. SOMETIMES IT DOESN'T COME ON AT ALL (ESPECIALLY AT NIGHT), AND SOMETIMES IT COMES ON SO DIM AT NIGHT THAT IT'S IMPOSSIBLE TO SEE ANYTHING (THERE SEEMS TO BE A DAY [DIM] AND NIGHT [BRIGHT] BRIGNESS/CONTRAST MODE AND IT'S LIKE THE DAY MODE COMES ON EVEN THOUGH IT'S NIGHT). BACKUP CAMERA ALSO ALWAYS TAKES AT LEAST 30 SECONDS AFTER TH... Read more
Incident date: Nov 12, 2016
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE DYNAMIC CONTROL OFF SLIP ON WARNING INDICATOR ILLUMINATED AND STAYED ON UNTIL THE VEHICLE STOPPED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED FOUR TIMES PRIOR TO THE VEHICLE BEING TAKEN TO THE DEALER FOR A DIAGNOSIS. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES AND THEY AD... Read more
Incident date: Nov 12, 2016
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE DYNAMIC CONTROL OFF SLIP ON WARNING INDICATOR ILLUMINATED AND STAYED ON UNTIL THE VEHICLE STOPPED. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED FOUR TIMES PRIOR TO THE VEHICLE BEING TAKEN TO THE DEALER FOR A DIAGNOSIS. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES AND THEY AD... Read more
Incident date: Nov 11, 2016
I AM WRITING THIS EMAIL DUE TO A LIFE THREATENING INCIDENT WHILE DRIVING MY 2010 INFINITI EX35(VIN:[XXX]). I WAS DRIVING THE VEHICLE ON ROUTE US1 AROUND 45-50 MILES PER HOUR WHEN THE STEERING WHEEL GOT STUCK AND WOULD NOT MOVE. I WAS IN THE FIRST LANE OF A 3 LANE ROAD AND WITH LOT OF DIFFICULTY WAS ABLE TO STOP IT ON THE SHOULDER. THIS WAS REALLY CRAZY THAT THE STEERING WHEEL COULD GET STUCK WHIL... Read more
Incident date: Oct 3, 2016
I HAVE RECEIVED THE NOTICE OF THE MARCH 2016 RECALL, NOTICE ON 10/3/2016. I HAVE CONTACTED THE 800 ~ ON THE LETTER AND ALSO MY CLOSEST INFINITY DEALERSHIP. BOTH HAVE SAID THEY DO NOT HAVE AIR BAGS AT THIS TIME. TWO PEOPLE IN MY AREA OF HOUSTON, TX HAVE DIED RECENTLY DUE TO THEIR AIR BAGS EXPLODING AND SHARP PIECES IT THEM ON THE HEAD, NECK & UPPER BODY. I USE THIS CAR EVERYDAY AND WANT IT FIXE... Read more
Incident date: May 23, 2016
AIRBAG INFLATOR ON PASSENGER SIDE WAS RECALLED MAY 2016. PART IS STILL NOT AVAILABLE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Nov 1, 2010
STICKY DASH BOARD AND CRACKING
Incident date: Apr 10, 2016
SUNROOF SHATTERED WHILE DRIVING ON THE INTERSTATE.
Incident date: Dec 12, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTIO... Read more