Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 1, 2016
THIS COMPLAINT IS RELATED TO NHTSA RECALL 16V-349 FOR PASSENGER SIDE AIRBAGS. THIS RECALL WAS INITIATED IN EARLY SUMMER OF 2016 AND I RECEIVED A LETTER FROM INFINITY ABOUT THE RECALL IN AUGUST OF 2016. I WAS GIVEN AN ORIGINAL TIME FRAME OF SEPT TO OCT 2016 FOR COMPLETION OF REPAIRS ON MY CAR. NOW INFINITY IS ESTIMATING IT WILL BE LATE NOV. 2016 OR LATER BEFORE PARTS ARE AVAILABLE. IN THE MEANTIME ... Read more
Incident date: Sep 13, 2016
50000 MILES ON IT AT MOMENT AND FOR THE LAST 3 YEARS MY INFINITI LOOSES BRAKE POWER. LAST WEEK I ALMOST RAN ON A VEHICLE WITH MY 6 MONTH OLD SON RIDING WITH ME. ONCE THE VEHICLE COMES TO COMPLETE STOP AFTER A WHILE AND ONCE THE ENGINE IS TURNED OFF AND RESTARTED THE PROBLEM GOES AWAY. WHEN IT HAPPENS THERES A HUGE GRINDING NOISE AND BRAKE PEDAL SHAKES VERY BADLY AS IF THERES NO BRAKE ON THE CAR. A... Read more
INFINITI
Q50 HYBRID
(2014) — VEHICLE SPEED CONTROL
Oct 3, 2016
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. THE CONTACT STATED THAT AFTER ACCIDENTALLY REVERSING INTO A POLE, THE VEHICLE ACCELERATED FORWARD INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO THREE OTHER VEHICLES. THE CONTACT SHIFTED INTO PARK AND WAS ABLE TO BRING THE VEHICLE TO A STOP. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR RE... Read more
Crash
Incident date: Sep 15, 2016
SERIOUS CORROSION ON THE FRAME. THE PASSENGER SIDE OF THE VEHICLE WHERE THE CONTROL ARM ATTACHES TO THE FRAME IS COMPLETELY RUSTED OUT JUST BEYOND THE STRUT MOUNT RECALL LOCATION. THE DEALERSHIP DEEMED IT NOT ABLE TO BE FIXED AND WAS TOLD BY BOTH THE DEALERSHIP AND CONSUMER AFFAIRS THAT ITS NOT THEIR PROBLEM. WHILE DRIVING 55 MPH I STARTED HEARING A KNOCKING NOISE IN THE RIGHT FRONT. SOON AFTER TH... Read more
Incident date: Sep 15, 2016
SERIOUS CORROSION ON THE FRAME. THE PASSENGER SIDE OF THE VEHICLE WHERE THE CONTROL ARM ATTACHES TO THE FRAME IS COMPLETELY RUSTED OUT JUST BEYOND THE STRUT MOUNT RECALL LOCATION. THE DEALERSHIP DEEMED IT NOT ABLE TO BE FIXED AND WAS TOLD BY BOTH THE DEALERSHIP AND CONSUMER AFFAIRS THAT ITS NOT THEIR PROBLEM. WHILE DRIVING 55 MPH I STARTED HEARING A KNOCKING NOISE IN THE RIGHT FRONT. SOON AFTER TH... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/29... Read more
Incident date: May 24, 2016
TAKATA RECALL I WAS NOTICING THE PASSENGER AIR BAG NOTIFICATION IS OFF WHEN SOMEONE IS IN THE PASSENGER SEAT. I DECIDED TO SEARCH THE VIN TO SEE IF THERE WAS A RECALL.
Incident date: Oct 23, 2015
WHEN SITTING WITH THE VEHICLE STOPPED, SUCH AS AT A TRAFFIC LIGHT, THE BRAKE PEDAL FADES AND THE PEDAL ALMOST GOES ALL THE WAY TO THE FLOOR.
Incident date: Sep 28, 2016
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEA... Read more
Incident date: Aug 25, 2016
WHEN PARKED, THE DRIVER SEAT COULD NOT BE ADJUSTED. THE BACK OF DRIVER SEAT WENT TOTALLY BACK AND COULD NOT BE RETURNED TO AN UPRIGHT POSITION. THERE WAS A RISK IN DRIVING THE CAR.
Incident date: Aug 29, 2016
MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1... Read more
Incident date: Aug 29, 2016
MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1... Read more
Incident date: Aug 29, 2016
MY 2012 INFINITI FX-35 FUEL GAUGE STOPPED REGISTERING FUEL LEVELS ABOUT THREE WEEKS AGO, AND THE WARRANTY EXPIRED THREE MONTHS AGO. I NOTICED THE ISSUE WHEN STARTING THE CAR IN MY GARAGE. I CONTACTED THE INFINITI DEALER, AND THEY MENTIONED THAT I WOULD BE RESPONSIBLE FOR THE REPAIR WHICH WOULD NOT BE COVERED UNDER WARRANTY. THE PROBLEM ACTUALLY INVOLVES THE FUEL SENDING UNITS, NISSAN PN 25060-1... Read more
Incident date: Sep 23, 2016
I HAVE EXPERIENCE TWO OCCASIONS DURING STOP AND GO TRAFFIC WHERE THE ENGINE WILL REV UP AND ACCELERATE. ON THOSE OCCASIONS I HAD TO PRESS THE BRAKES HARD TO AVOID HITTING THE CAR IN FRONT OF ME. I ALSO CHANGED GEARS TO NEUTRAL. DURING BOTH TIMES I WAS IN STOP AND GO TRAFFIC MOVING FORWARD...NOT TURNING. I ALSO TRIED USING THE CRUISE CONTROL. WAS TRAVELING IN A TOLL ROAD IN MOTION. HAD DIFF... Read more
Incident date: Sep 23, 2016
I HAVE EXPERIENCE TWO OCCASIONS DURING STOP AND GO TRAFFIC WHERE THE ENGINE WILL REV UP AND ACCELERATE. ON THOSE OCCASIONS I HAD TO PRESS THE BRAKES HARD TO AVOID HITTING THE CAR IN FRONT OF ME. I ALSO CHANGED GEARS TO NEUTRAL. DURING BOTH TIMES I WAS IN STOP AND GO TRAFFIC MOVING FORWARD...NOT TURNING. I ALSO TRIED USING THE CRUISE CONTROL. WAS TRAVELING IN A TOLL ROAD IN MOTION. HAD DIFF... Read more
Incident date: Aug 11, 2016
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 45 MPH, THE SERVICE ENGINE AND TCS/SLIP WARNING INDICATORS ILLUMINATED. THE ENGINE POWER REDUCED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT POSITION CIRCUIT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WA... Read more
Incident date: Aug 11, 2016
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 45 MPH, THE SERVICE ENGINE AND TCS/SLIP WARNING INDICATORS ILLUMINATED. THE ENGINE POWER REDUCED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT POSITION CIRCUIT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WA... Read more
Incident date: Jul 1, 2016
AIR BAG RECALL RECEIVED ON RE ABOUT JULY 2016. AS OF TODAY , SEPTEMBER 22, 2016, THE REPAIRS HAVE NOT BEEN MADE.
Incident date: Jul 1, 2016
AIR BAG RECALL RECEIVED ON RE ABOUT JULY 2016. AS OF TODAY , SEPTEMBER 22, 2016, THE REPAIRS HAVE NOT BEEN MADE.
Incident date: Jul 1, 2016
AIR BAG RECALL RECEIVED ON RE ABOUT JULY 2016. AS OF TODAY , SEPTEMBER 22, 2016, THE REPAIRS HAVE NOT BEEN MADE.
Incident date: Aug 26, 2016
2012 M37 49,700 MILES. WHEN STEERING WHEEL IS IN THE POSITION SELECTED FOR DRIVING, THE WHEEL LOCKED UP.UNABLE TO TURN LEFT OR RIGHT. DEALER SAID UPPER STEERING SHAFT FAILED.
Incident date: Sep 20, 2016
FAULTY CAMSHAFT POSITION SENSOR - CODE 0345 - CAR STALLED WHEN DRIVING 15 MPH CITY DRIVING WAS ON A CURVE CAR IS AN AUTOMATIC WAS ABLE TO RESTART WHILE COASTING IN NEUTRAL. APPROXIMATELY 112,000 MILES
Incident date: Aug 6, 2016
INFINITI QX60 NOW HAS CREATED A CONSTANT YELLOW FALSE WARNING PICTURE/LIGHT ON IN CAR INDICATING THAT THE PASSENGER AIR BAG IF OFF EVEN THOUGH NO ONE IS SITTING IN THE SEAT. IF AN INFANT OR A SMALL CHILD IS PLACED IN THE SEAT, SINCE THE YELLOW WARNING PICTURE/ LIGHT IS ALWAYS ON, A TRUE AND ACTUAL HAZARD MAY BE OVERLOOKED. THERE IS NO NEED FOR A FALSE CONSTANT WARNING LIGHT WHEN NO ONE IS SITTIN... Read more
Incident date: Sep 21, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
INFINITI
QX60 HYBRID
(2015) — POWER TRAIN
Sep 20, 2016
Incident date: Sep 20, 2016
TRANSMISSION SLIPS AND THEN SURGES. VERY FREQUENTLY, WHEN THE ACCELERATOR PEDAL IS DEPRESSED THERE IS NO ACCELERATION WITHOUT SIGNIFICANT DELAY. THE VEHICLE SURGES IN HEAVY TRAFFIC SITUATIONS AND ON MORE THAN OCCASION, HAS CAUSED NEAR ACCIDENTS. THE VEHICLE DOES THIS IN STOP AND GO DRIVING SITUATIONS AS WELL AS IN FREEWAY DRIVING SITUATIONS. THERE IS NO WAY TO DETERMINE OR TELL WHEN THIS WILL HAPP... Read more
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) MORE THAN EIGHT WEEKS AGO. IT WAS UNKNOWN WHEN THE MANUFACTURER WOULD SEND THE SECOND NOTICE TO CONFIRM THAT THE PARTS WERE AVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED.... Read more
Incident date: Sep 19, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Sep 9, 2016
TL* THE CONTACT OWNED A 2016 INFINITI QX70. WHILE DRIVING APPROXIMATELY 35 MPH, A VEHICLE RAN A STOP SIGN AND CAUSED THE CONTACT TO CRASH HEAD ON INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEADACHES, INJURIES TO THE STERNUM, AND BRUISING ALIGNED WITH THE SEAT BELT. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A SALVAGE YARD... Read more
Crash
1 injured
Incident date: Sep 9, 2016
TL* THE CONTACT OWNED A 2016 INFINITI QX70. WHILE DRIVING APPROXIMATELY 35 MPH, A VEHICLE RAN A STOP SIGN AND CAUSED THE CONTACT TO CRASH HEAD ON INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEADACHES, INJURIES TO THE STERNUM, AND BRUISING ALIGNED WITH THE SEAT BELT. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TOWED TO A SALVAGE YARD... Read more
Crash
1 injured
Incident date: Jun 10, 2016
OCCASIONALLY THE VEHICLE ENGINE SUDDENLY SHUTS DOWN BRINGING VEHICLE TO HALT SHORTLY AFTER STARTING MOVEMENT FOLLOWING A STOP AT STOP SIGN OR TRAFFIC LIGHTS. FOR EXAMPLE CAR IS BEING DRIVEN FOR A WHILE AND BROUGHT TO A COMPLETE STOP. PRESSING GAS PEDAL AFTER FULL STOP WILL MOVE THE VEHICLE BUT BRIEFLY AND THEN THE ENGINE SUDDENLY SHUTS DOWN. FURTHER PRESSING GAS PEDAL WILL NOT ENGAGE THE VEHICLE. ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT... Read more
Incident date: Sep 1, 2005
THE THIRD BRAKE LIGHT INSIDE THE REAR GLASS DOES NOT WORK AND NEVER HAS. IT IS NOT JUST MINE THAT DOESN'T EITHER. ALMOST ALL G35'S WITHOUT OEM SPOILER HAVE THIS ISSUE.
Incident date: Jul 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VI... Read more
Incident date: Jan 3, 2016
WHEN DRIVING AT LOW SPEED, ON A CURVE, OR ON A HILL THE CAR WILL NOT ACCELERATE, WILL STALL, SHUDDER, RATTLE. WILL NOT RESPOND TO EFFORTS OF INCREASING SPEED. THE FRONT PASSENGER AIRBAG LIGHT WILL SHOW THE AIRBAG IS NOT ENGAGED EVEN IF AN ADULT IS SEATED IN THE FRONT PASSENGER SEAT.
Incident date: Jan 3, 2016
WHEN DRIVING AT LOW SPEED, ON A CURVE, OR ON A HILL THE CAR WILL NOT ACCELERATE, WILL STALL, SHUDDER, RATTLE. WILL NOT RESPOND TO EFFORTS OF INCREASING SPEED. THE FRONT PASSENGER AIRBAG LIGHT WILL SHOW THE AIRBAG IS NOT ENGAGED EVEN IF AN ADULT IS SEATED IN THE FRONT PASSENGER SEAT.
Incident date: Jan 3, 2016
WHEN DRIVING AT LOW SPEED, ON A CURVE, OR ON A HILL THE CAR WILL NOT ACCELERATE, WILL STALL, SHUDDER, RATTLE. WILL NOT RESPOND TO EFFORTS OF INCREASING SPEED. THE FRONT PASSENGER AIRBAG LIGHT WILL SHOW THE AIRBAG IS NOT ENGAGED EVEN IF AN ADULT IS SEATED IN THE FRONT PASSENGER SEAT.
Incident date: May 2, 2016
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING INDICATOR RANDOMLY FLASHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
INFINITI
M35 HYBRID
(2012) — FUEL/PROPULSION SYSTEM
Sep 13, 2016
Incident date: Sep 7, 2016
MY CAR WAS ISSUED A RECALL NUMBER 16V-527 IN JULY. AFTER MY CAR WAS TOWED TO THE DEALER AFTER IT SUDDENLY STOPPED WHILE DRIVING ON THE FWY DUE TO THE HYBRID SYSTEM. THE DEALER SAID THAT THEY COULD NOT COMPLETE THE RECALL WORK DUE TO THE LACK OF PARTS, EVEN THOUGH THE RECALL APPEARS TO RELATE DIRECTLY TO THE PROBLEM I AM HAVING WITH THE CAR. THE CAR WAS IN MTION ON THE FWY WHEN THE ENGINE SUDDENL... Read more
Incident date: Jul 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION D... Read more
Incident date: Jun 1, 2016
IT IS DIFFICULT TO CONTROL THE CAR. SPECIALLY DURING CURVES/TURNING. A LOT OF FORCE MUST BE MAINTAINED IN THE STEERING WHEEL. THE CARS WANTS TO GO OPPOSITE TO THE DIRECTION BEING MANIPULATED BY THE DRIVER IN THE STEERING WHEEL.
Incident date: Aug 3, 2016
TAKATA RECALL - 16V-349. RCVD RECALL NOTICE APPROX. EARLY AUGUST 2016 (LETTER NOT DATED WHICH IS STRANGE). I CALLED DEALER WHO SAID TO CALL CONS AFFAIRS BECAUSE THEY WERE NOT MADE OF ANYTHING RELATED TO PARTS. 6 WEEKS HAS NOW PASSED AND CONS AFFAIRS TOLD ME IT MAY BE ANOTHER 6 WEEKS OR LONGER. THEIR ADVICE TO ME IS TO SIMPLY NOT LET ANYONE RIDE IN THE PASSENGER SEAT. FOR A FEW WEEKS, I CAN AC... Read more
Incident date: Aug 31, 2016
TL* THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Sep 6, 2016
DEALER STATING THAT I NEED BOTH CATALYTIC CONVERTERS REPLACED. MY LOCAL MECHANIC STATES, THAT HE HAS SEEN MANY INFINITI AND NISSANS 2005-2007 HAVE CATALYTIC CONVERTER PROBLEMS. MY CAR HAS 110,000 MILES
Incident date: Sep 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DIS... Read more
Incident date: Sep 3, 2016
I FOUND OUT ON SATURDAY MORNING,THAT MY SUNROOF WAS BROKEN(LOOKS LIKE EXPLODE FROM THE INSIDE OUT),I CHECKED FROM ANY STONES OR ANY DEBRIS(THAT COULD HIT MY CAR AROUND MY DRIVEWAY,BUT THERE WERE NOTHING AROUND THE CAR AND THERE WERE NO MARKS ON THE ROOF AS WELL).
Incident date: May 21, 2016
ISSUE: J HOOKS HOLDING FLOOR MAT CREATES DRIVER SAFETY ISSUE. J HOOKS ARE NOT STATIONARY AND WHEN ROTATE CAUSES FLOOR MAT TO COME LOOSE AND CREATE SAFETY ISSUE BY PREVENTING PROPERLY USING GAS AND BRAKE PEDAL. BACKGROUND: PURCHASED 2015 INFINITI Q50 AS CPO INFINITI THOUSAND OAKS W\11,992 MILES ON 5/4/16. 5/21/16 WITH 12,622 TOOK FIRST TIME INTO DEALER TO ADDRESS ISSUE OF DRIVER FLOOR MAT ... Read more
Incident date: Aug 22, 2016
YOUR FORM DOESN'T WORK FOR ME. ALL SYSTEMS WERE AFFECTED. I TOTALED MY CAR WHILE DRIVING UP A HILL, IN CRUISE CONTROL, AND I HIT A PUDDLE. THE CAR ACCELERATED INTO THE MEDIAN. I WAS NO LONGER A DRIVER; I WAS A PASSENGER.
Crash
Incident date: Aug 22, 2016
YOUR FORM DOESN'T WORK FOR ME. ALL SYSTEMS WERE AFFECTED. I TOTALED MY CAR WHILE DRIVING UP A HILL, IN CRUISE CONTROL, AND I HIT A PUDDLE. THE CAR ACCELERATED INTO THE MEDIAN. I WAS NO LONGER A DRIVER; I WAS A PASSENGER.
Crash
Incident date: Aug 22, 2016
YOUR FORM DOESN'T WORK FOR ME. ALL SYSTEMS WERE AFFECTED. I TOTALED MY CAR WHILE DRIVING UP A HILL, IN CRUISE CONTROL, AND I HIT A PUDDLE. THE CAR ACCELERATED INTO THE MEDIAN. I WAS NO LONGER A DRIVER; I WAS A PASSENGER.
Crash
Incident date: Jul 12, 2016
THIS VEHICLE HAS AN ISSUE WITH UNCONTROLLED ACCELERATION WHEN I FIRST TAKE OFF. WITH MY BRAKE PEDAL APPLIED THE ENGINE RPM IS APPROX. 550, WHICH IS IN SPECS. AS SOON AS I RELEASE THE BRAKES THE RPM JUMPS TO 1100 RPM AND THE VEHICLE TAKES OFF ON IT'S ON. MY VEHICLE HAS BEEN TO THE DEALER TWICE FOR THIS PROBLEM AND THEY SAY THEY CAN'T HELP ME, MY FIRST EXPERIENCE I ALMOST REAR ENDED THE VEHICLE IN F... Read more