Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Dec 11, 2025
The climate control system on my 2019 Ford Ranger has a recurring failure that prevents the vehicle from properly adjusting temperature or directing air through the vents. The failure causes a constant clicking/snapping noise behind the dashboard, and the blend door does not move when the temperature is changed. This malfunction matches Ford’s published SSM 49264, which identifies a known defect... Read more
Incident date: Aug 7, 2025
I was turning right, out of a store parking lot onto the street, at very low speed. Suddenly the truck accelerated on its own. I had to quickly hit the brake to prevent striking a vehicle in front of me that had stopped for a red traffic signal. I believe there is a possibility that Ford's new method of activating cruise control (which now only requires a single button press after which the tru... Read more
Incident date: Apr 15, 2025
Vechicle shudders during acceleration. Especially between 20 - 40 mph's. Checy dealership recommended transmission flush. Problem persists after transmission flush. Torque converter replacement suggested.
Incident date: Dec 4, 2025
While driving at highway speeds, multiple warning lights illuminated on the dashboard at the same time, including engine and powertrain warnings. The vehicle suddenly began operating abnormally, with loss of power and unstable driving behavior, making it unsafe to continue driving. This same issue has occurred multiple times previously and the vehicle has been taken to an authorized Chevrolet dea... Read more
Incident date: Dec 4, 2025
While driving at highway speeds, multiple warning lights illuminated on the dashboard at the same time, including engine and powertrain warnings. The vehicle suddenly began operating abnormally, with loss of power and unstable driving behavior, making it unsafe to continue driving. This same issue has occurred multiple times previously and the vehicle has been taken to an authorized Chevrolet dea... Read more
Incident date: Dec 9, 2025
On November 6, 2025 at 11:59 AM, the active head restraint on my 2014 Jeep Grand Cherokee Limited deployed without impact as I adjusted the driver’s seat into an upright position. This was a spontaneous mechanical deployment inside the cabin of a stationary vehicle. The dealership confirmed this as a known failure involving the internal plastic retaining clip that holds the deployment pin. This... Read more
1 injured
Incident date: Dec 10, 2025
I am filing a complaint in regard to recall 93c for my 2017 Alfa Romeo. The dealership/manufacturer has failed to provide me with a fix, parts or even just a loaner car due to the safety hazard. My car has gone limp mode several times on the highway at speeds of 70mph. This is unacceptable.
Incident date: Dec 5, 2025
Describe the Safety Issue: My 2023 Honda Accord (VIN: 1HGCY1F28PA010141) stalled in traffic due to electrical system failure. A certified Honda technician found undisclosed non-factory wiring, exposed wires, removed aftermarket alarm components, BCM communication failure, and multiple hard codes that cannot be cleared. The vehicle has serious electrical defects that affect engine communication and... Read more
Incident date: Dec 10, 2025
While entering my garage (video available)The 2023 Hybrid Rav 4 accelerated on its own when I was braking to put it into reverse to back up to realign to park in my space. I was hitting the brake and the brake lights were on the dashboard while the car keep accelerating hitting the garage wall.
Crash
Incident date: Dec 10, 2025
While entering my garage (video available)The 2023 Hybrid Rav 4 accelerated on its own when I was braking to put it into reverse to back up to realign to park in my space. I was hitting the brake and the brake lights were on the dashboard while the car keep accelerating hitting the garage wall.
Crash
Incident date: May 9, 2025
On more than 10 occasions the SUV gets stuck in neutral upon starting the car. You can only switch between Park and neutral and are unable to drive the car. It will not go into drive or reverse. Sometimes this problem lasts for 10 minutes. The car will not shut off during that time even when you press the stop button the screen just resets. The only solution is to wait or to press the hard reset ... Read more
Incident date: Dec 5, 2025
The contact owns a 2020 Nissan Altima. The contact stated that while driving at 55 MPH, the vehicle stalled in the middle of the expressway. The contact turned off and restarted the vehicle, and the engine started knocking significantly. There was no warning light illuminated. The contact was able to slowly pull over to the side of the road. The vehicle was towed to the residence. The vehicle was ... Read more
Incident date: Dec 5, 2025
The centered high mounted brake light overheated during normal vehicle operation. The plastic bulb socket and housing melted, causing the bulb to dislodge and fall into the interior of the vehicle. The bulb was extremely hot and burned holes through an interior fabric item that was stored in the rear cargo area for less than 15 minutes. There was no collision or modification involved. This created... Read more
Incident date: Dec 5, 2025
I purchased this used Tesla Model 3 (VIN: [XXX] ) from a licensed dealer on July 15th, 2025. The vehicle is still under the original manufacturer warranty. Since ownership, I have experienced a persistent metal-impact noise coming from the suspension and steering area, especially when going over speed bumps, uneven road surfaces, or low-speed turns. The noise sounds like loose metal parts making ... Read more
Incident date: Nov 10, 2025
Brake by it self on the street multiple times and then when I’m goin reverse it sence sometimes something and does not let me go also the battery does not let me charge more of 20% when the red car on the dash apear and it has a noise when your turning
1 injured
Incident date: Dec 1, 2025
The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power. The contact stated that while shifting the gear shifter, the current gear did not appear on the instrument panel. The check engine warning light was illuminated. The "Transmission Fault Service Now" and "Low Temperature Will Reduce Power" messages were displayed on the ... Read more
Incident date: Dec 3, 2025
While I was en route to get a recall serviced my Vehicle powered off while I was driving, at a speed of 25mph, out of my neighborhood. The Dashboard instructed me to put the vehicle in park (P), press the brake and the start button to power on the engine. The check engine light remained on and the vehicle started driving real sluggish. I couldn’t get above 10mph. I pulled into a parking lot and ... Read more
Incident date: Sep 11, 2023
The contact owns a 2024 Chevrolet Colorado. The contact stated that while attempting to add windshield washer fluid to the windshield washer fluid reservoir. The contact stated that the washer fluid failed to pass through the filler neck and enter the reservoir. The vehicle was taken to the dealer, who informed the contact that the failure was due to a poor design flaw and that there was no repair... Read more
Incident date: Nov 11, 2025
There is loss of power when accelerating and all the warning lights are staying on when the car starts which is disengaging all of the advanced driver assistant systems.
Incident date: Nov 11, 2025
There is loss of power when accelerating and all the warning lights are staying on when the car starts which is disengaging all of the advanced driver assistant systems.
Incident date: Nov 6, 2025
I am filing a safety complaint regarding my leased 2024 Jeep Wrangler 4xe, VIN [XXX] , manufactured by JEEP, leased through Stellantis. This vehicle is under an active recall for a battery-related fire risk. I have been informed by the dealership and the manufacturer that no repair or fix is currently available, potentially until next year. Despite this, the OEM states the vehicle is “safe to d... Read more
Incident date: Nov 26, 2025
The 3rd brake light lens has separated from light assembly while in a drive thru carwash.
Incident date: Aug 1, 2025
The 4WD service light indicated an issue. After a week of the light staying on, the vehicle was brought to a local dealer for diagnosis. After diagnosis from a dealer, the PTU failed which can result in complete propulsion of vehicle.
Incident date: Nov 21, 2025
My 2019 Chevrolet Malibu has severe safety defects involving the engine, powertrain, and speed control. The vehicle will sometimes accelerate on its own with my foot off the gas, and other times it loses all power while pulling into traffic. This creates an immediate risk of a crash. Multiple diagnostic codes appear repeatedly, including P0299 (turbo underboost), P0101 (mass air flow performance)... Read more
Incident date: Sep 12, 2024
A software issue in the Alliance in-vehicle Infotainment (A-IVI) Display unit cause the sirven to freeze or display black during a backing event
Incident date: Sep 12, 2024
The 2019 Lincoln MKC model made prior to April 2019 is part of a variety of Ford/Lincoln manufactured models that are known to have a coolant intrusion issue. This causes various issues within the engine system such as head gasket failure, cracked cylinders, and cracked engine block causing the coolant to leak and potential for fire risk. Although check engine light warning will be present, the co... Read more
Incident date: Nov 7, 2025
No solution for the antilock breaking system,causing drivability issues and loss of traction control,abs and control on numerous occasions.
Incident date: Nov 18, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the transmission was shifting roughly while upshifting or downshifting. No warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechani... Read more
Incident date: May 31, 2023
Driving the vehicle when all of a sudden the engine shut off. All electrical systems continued to function. Luckily this occurred at low speed in a parking lot but had it happened at high speed on the freeway it could have been a huge safety risk. The vehicle was towed to a nearby automotive shop that diagnosed it as a bad fuel pump controller. There is an open GM recall that includes the 2021... Read more
Incident date: May 31, 2023
The contact owns a 2011 Toyota Tundra. The contact stated that while attempting to accelerate from a red traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The vehicle was towed to the residence and remained at the residence for further investigation. In addition, a local independent mechanic was contacted, and the ... Read more
Incident date: Jun 20, 2024
continues to roll when parked engine has been replaced twice grinding when putting in park
Incident date: Jun 20, 2024
On two occasions after sitting overnight, the vehicle dash did not light up and would not start. Roadside was called on one occasion and was not able to jump start the car after about 40 minutes of trying. Dash would light up, but engine would not turn over. Tow company came and drained two jump start batteries before it would start. It was taken to the dealership where they had it for a week and ... Read more
Incident date: Jun 20, 2024
On two occasions after sitting overnight, the vehicle dash did not light up and would not start. Roadside was called on one occasion and was not able to jump start the car after about 40 minutes of trying. Dash would light up, but engine would not turn over. Tow company came and drained two jump start batteries before it would start. It was taken to the dealership where they had it for a week and ... Read more
Incident date: Sep 25, 2025
Hairline crack developed on the transmission cooling line at the connection of the thermal bypass block. After looking up it seems to be common. Yes, there have been user-reported issues with transmission cooler lines leaking or cracking on 2024 Chevrolet Silverado models equipped with the 3.0L Duramax diesel engine, including at or near the thermal bypass block connection. These reports primari... Read more
Incident date: Nov 17, 2025
Component/System That Failed: The airbag system, forward-collision sensors, and collision-warning/braking system failed. Despite a severe frontal crash, no airbags deployed and no warning or automatic braking occurred. The Bosch Crash Data Report shows abnormal sensor spikes (up to +52g), inconsistent Delta-V readings, and failures in object detection (“No Object” recorded before impact). The ... Read more
Crash
2 injured
Incident date: Jul 19, 2025
The contact owns a 2021 Ford Ranger. The contact stated that while driving at 70 MPH, there was a misfire coming from the engine, and the vehicle shuddered violently. The contact stated that the failure increased while depressing the accelerator pedal. The check engine warning light was illuminated. The service manager at the dealer was contacted and informed the contact that he had remote access ... Read more
Incident date: Jul 17, 2025
I purchased the 2025 vehicle in September of 2025. The forward collision warning has never worked properly and will kick out disabling the cruise control. I have brought this issue up at least 3 times at the Honda Dealer I purchased it from (Verne Eide, Sioux Falls, SD). Each time I was told it this is a "known issue" and there is no fix for it. My only remedy was to disable the forward collision ... Read more
Incident date: Jan 15, 2025
Left lowlight headlight stops working intermittently and then completely. Both front axles cracked. Right rear shock busted. Gas purge valve malfunctioned
Incident date: Nov 11, 2025
My vehicle has a serious safety defect involving the braking system and related electronic controls. The vehicle is available for inspection at any time. The main failure is sudden, unintended braking without me pressing the pedal. On November 5, 2025, around 6:20 p.m., the vehicle brake-checked in traffic and almost caused a rear-end collision. This continues to put my safety and the safety of ot... Read more
Incident date: Nov 11, 2025
My vehicle has a serious safety defect involving the braking system and related electronic controls. The vehicle is available for inspection at any time. The main failure is sudden, unintended braking without me pressing the pedal. On November 5, 2025, around 6:20 p.m., the vehicle brake-checked in traffic and almost caused a rear-end collision. This continues to put my safety and the safety of ot... Read more
Incident date: Jun 1, 2025
On [XXX], I rented a Class C motorhome from Cruise America at their Duluth, Georgia branch (Reservation #[XXX]). When I picked up the vehicle, the Cruise America employee pointed to a handwritten note taped over the tire pressure warning light on the dashboard that said: “ignore tire sensor.” The note was already in place before I arrived, suggesting that other renters may have used the vehicl... Read more
Incident date: Jun 1, 2025
On [XXX], I rented a Class C motorhome from Cruise America at their Duluth, Georgia branch (Reservation #[XXX]). When I picked up the vehicle, the Cruise America employee pointed to a handwritten note taped over the tire pressure warning light on the dashboard that said: “ignore tire sensor.” The note was already in place before I arrived, suggesting that other renters may have used the vehicl... Read more
Incident date: Jun 26, 2025
Blind spot and front collision features inactive. Seat belt didn't unlock after crash. Airbags deployed no passenger didn't work on driver airbag b1652 dtc codes on recall for another vehicle
Crash
1 injured
Incident date: Oct 16, 2025
The front windshield cracked without any impact. We drove from Arizona to California and nothing hit our windshield or vehicle. We parked our vehicle and a visible spot and can see our vehicle at all times and we walked out and our windshield was cracked down the middle all the way into the driver side. It was not drivable back home to Arizona.
Incident date: Oct 16, 2025
The front windshield cracked without any impact. We drove from Arizona to California and nothing hit our windshield or vehicle. We parked our vehicle and a visible spot and can see our vehicle at all times and we walked out and our windshield was cracked down the middle all the way into the driver side. It was not drivable back home to Arizona.
Incident date: Oct 16, 2025
Display screen goes blank it has happened numerous times and dealer refuses to repair. Without the display I am unable to see the speed Or any other dashboard guages.
Incident date: Nov 7, 2025
The contact purchased a 2011 Toyota Camry. It was discovered that there was a mileage discrepancy. The vehicle was dealer sale. At the time of purchase, the vehicle mileage was 209,800 and at the time of registration, it was discovered that the mileage was 138,005 on the title. The contact notices the discrepancy and took the vehicle back to the dealer, however they informed him they were not gonn... Read more
Incident date: Jun 1, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The service transmission and check engine warning lights were illuminated. In addition, the contact stated that while driving at various speeds, the vehicle lost automotive power but was able to be restarted. The veh... Read more
Incident date: Sep 18, 2025
The Idle Stop feature failed to restart the engine when I released the brake after having stopped at a traffic light. Eventually restarted after more than a minute of manually pressing the ignition button.