Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Sep 10, 2016
TAKATA RECALL. I WAS INVOLVED IN A ACCIDENT ON 9/10/2016. THE AIR BAG EXPLODED AND AS A RESULT I HAVE BROKEN RIBS AND CAUSED A ANJORYSM AND FLUID IN THE LUNGS. CAR WAS TOTALED. THE ACCIDENT WAS ON I 30 IN FORT WORTH TEXAS
Crash
1 injured
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS N... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DI... Read more
Incident date: Jun 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNE... Read more
Incident date: Sep 3, 2016
THE DEALER DOES NOT HAVE THE PARTS TO DO THE RECALL, 16V-244. I ASKED WHEN THEY WOULD AND THEY SAID THEY DID NOT KNOW.
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Oct 21, 2016
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: May 31, 2016
TAKATA RECALL THE RECALL WAS ISSUED ON THIS CAR IN MAY 2016, AND THE DEALERSHIPS STILL DO NOT HAVE PARTS AS OF TODAY, 10/21/2016. WE ARE NOW BEING TOLD THAT THE PARTS WILL NOT BE HERE BEFORE MID TO END OF NOVEMBER. CUSTOMERS ARE BEING TOLD THAT IT IS SAFE TO STILL DRIVE THE CAR, AS LONG AS WE REFRAIN FROM ANYONE BEING IN THE FRONT SEAT. HOWEVER, THIS IS NOT FEASIBLE IF YOU ONLY HAVE ONE CAR, AND ... Read more
Incident date: Oct 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNED A 2015 INFINITI Q50. WHILE DRIVING 35 MPH, ONE VEHICLE REAR ENDED THE CONTACT'S VEHICLE, A SECOND VEHICLE CRASHED INTO THE DRIVER'S SIDE OF THE CONTACT'S VEHICLE, AND A THIRD VEHICLE CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEFT ARM, AND HAND THAT REQUIRED MEDICAL ATTENT... Read more
Crash
1 injured
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jan 29, 2016
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER AND WAS CHARGED FOR AN ALIGNMENT. DURING THAT TIME, THE OCS SYSTEM WAS NOT AN ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL... Read more
Incident date: Sep 13, 2016
A WELD BROKE ON THE DRIVERS SEAT BASE, THIS CAUSED THE SEAT TO LEAN TOWARDS THE CONSOLE AND AS THE SEAT WAS RAISED IT GOT WORSE. ALSO WHEN YOU GRABBED THE HEAD REST AND PUSHED IT TOWARDS THE FRONT OF THE CAR THE SEAL WOULD THEN LIFT UP. I BOUGHT A NEW SEAT BASE ( $ 1,000.00 + TAXES ) AND HAVE REPLACED THE BASE. I CANNOT SAY EXACTLY WHEN IT HAPPENED AS I LEFT THE CAR WITH MY BROTHER IN-LAW TO DRIVE... Read more
Incident date: Jun 28, 2016
REF: NTHSA RECALL 16V-244 PART 573 OF APRIL 28, 2016 STATING I WOULD RECEIVE AN "INTERIM NOTIFICATION LETTER" WITHIN 60 DAYS. DID NOT RECEIVE. IT HAS BEEN NEARLY SIX MONTHS AND DEALER STATES PARTS ARE NOT AVAILABLE. GIVEN THIS IS A FAILURE OF THE OCS, IS THIS VEHICLE SAFE TO DRIVE?
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2008 INFINITY M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. UPDATED 12/21/16*LJ UPDATED... Read more
Incident date: Sep 1, 2016
CONDENSATION IN HEADLIGHTS THAT CAUSE FAILURE TO HEADLIGHTS
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION CO... Read more
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT THE BRAKES PULSATED AND MADE AN ABNORMAL GRINDING NOISE. THE CHECK ENGINE AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES FUNCTIONED NORMALLY. THE BRAKE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAI... Read more
Incident date: Sep 5, 2016
I CURRENTLY OWN A 2006 INFINITI M45. I HAVE A SAFETY ISSUE WHICH INVOLVES A BROKEN DRIVER SIDE SEAT LIFT BRACKET. I WASN'T DOING ANYTHING ABNORMAL, BUT WHEN I SAT DOWN IN MY VEHICLE I HEARD A "POP" AND NOTICE THE SEAT NOW HAD A SLIGHT LEAN TOWARDS THE CENTER CONSOLE. THIS IS A HUGE CONCERN, AND AFTER DOING EXTENSIVE RESEARCH ONLINE, I HAVE FOUND THAT IT IS A MANUFACTURE DEFECT RATHER THAN NORMAL P... Read more
Incident date: Oct 14, 2016
WHILE DRIVING MY 2005 INFINITI QX56 I NOTICED I HAVE TO PRESS DOWN HARDER ON MY BRAKES TO COME TO A STOP. AT ONE POINT THE BRAKES GO ALL THE WAY TO THE FLOOR AND THE BRAKE LIGHT ILLUMINATES. I KNOW I DON'T NEED BRAKE PADS BECAUSE THEY WERE REPLACED 2 MONTHS AGO. I HAVE ALSO HAD MY BRAKE BOOSTER ASSEMBLY REPLACED SO I KNOW IT IS NOT THAT. I DON'T KNOW WHAT TO DO BECAUSE I KEEP HAVING ISSUES WITH T... Read more
Incident date: Oct 13, 2016
TODAY I WAS DRIVING MY VEHICLE AND THE LOW FUEL LIGHT CAME ON BUT THE FUEL GUAGE SHOWED IT STILL HAD HALF A TANK, SO I WENT TO THE GAS STATION AND FILLED IT UP ON WHEN I TURNED ON THE CAR I SEEN THAT THE FUEL GAUGE ITS NOT WORKING, ANOTHER THING IS WHERE IT SHOWS WHAT GEAR YOUR ON IT SEEMS TO BE BROKEN LIKE THE LITTLE SCREEN IS BROKEN FROM IN SIDE ITS HARD TO EXPLAIN ILL POST SOME PICTURES SO Y... Read more
Incident date: Oct 13, 2016
TODAY I WAS DRIVING MY VEHICLE AND THE LOW FUEL LIGHT CAME ON BUT THE FUEL GUAGE SHOWED IT STILL HAD HALF A TANK, SO I WENT TO THE GAS STATION AND FILLED IT UP ON WHEN I TURNED ON THE CAR I SEEN THAT THE FUEL GAUGE ITS NOT WORKING, ANOTHER THING IS WHERE IT SHOWS WHAT GEAR YOUR ON IT SEEMS TO BE BROKEN LIKE THE LITTLE SCREEN IS BROKEN FROM IN SIDE ITS HARD TO EXPLAIN ILL POST SOME PICTURES SO Y... Read more
Incident date: May 24, 2016
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Oct 14, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION... Read more
Incident date: Aug 1, 2016
RECEIVED A RECALL NOTICE 2 MONTHS AGO. CAN'T GET A STRAIGHT ANSWER FROM THE DEALER OR INFINITY AS TO WHEN THEDEFECTIVE FRONT PASSENGER SIDE AIR BAG INFLATOR WILL BE REPLACED.
Incident date: Oct 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTIO... Read more
Incident date: Sep 26, 2016
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE ENGINE MADE TICKING AND KNOCKING NOISES. ALSO, THE VEHICLE IDLED TOO LOW AS IF IT WERE GOING TO SHUT OFF INDEPENDENTLY. THE SERVICE ENGINE SOON INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR AND VALVE TIMING CONTROL SENSOR F... Read more
INFINITI
QX60
(2016) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Oct 12, 2016
Incident date: Oct 3, 2016
2016 INFINITI QX60. CONSUMER WRITES IN REGARDS TO DEALERSHIP REFUSAL TO REPAIR AN OLD 2GB NAVIGATION SYSTEM TO AN UPGRADED 4GB SYSTEM. *SMD THE CONSUMER STATED HE WAS UNABLE TO DOWNLOAD DIRECTIONS. *JB THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING A RECALL REPAIR. ALSO, THE VEHICLE EXPERIENCED A CLUNKING SOUND WHEN MAKING A SHARP TURN. THE DEALER ADVIS... Read more
Incident date: Mar 7, 2008
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WHEN ENCOUNTERED A DITCH IN THE ROAD, THE REAR OF THE VEHICLE SWAYED AND THE STEERING WHEEL VIGOROUSLY SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THERE WAS NO DIAGNOSIS OR REPAIR COMPLETED. THE MANUFACTURER WAS MADE AWARE AND STATED THEY WOULD SEND AN INVESTIGATOR TO INSPECT THE VEHICLE. THE FA... Read more
Incident date: Mar 7, 2008
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS WHEN ENCOUNTERED A DITCH IN THE ROAD, THE REAR OF THE VEHICLE SWAYED AND THE STEERING WHEEL VIGOROUSLY SHOOK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THERE WAS NO DIAGNOSIS OR REPAIR COMPLETED. THE MANUFACTURER WAS MADE AWARE AND STATED THEY WOULD SEND AN INVESTIGATOR TO INSPECT THE VEHICLE. THE FA... Read more
Incident date: Jun 13, 2016
TL* THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS THE PARTS ARE AVAILABLE.
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more
Incident date: Aug 1, 2014
MY DASHBOARD STARTED TO BUBBLE 2 SUMMERS AGO AND I IMMEDIATELY CONTACTED INFINITY. THEY TOLD ME THAT THE COMPANY SENT ME A NOTICE THAT THIS WAS AN ISSUE IN SPECIFIC MODELS AND WOULD REPLACE THE DASHBOARD. I DID NOT RECEIVE ANY NOTICE AND WHEN I CALLED IN 2014 THE TIME ALLOWED HAD EXPIRED. INFINITY WOULD NOT REPLACE MY DASHBOARD. NOW THE DASHBOARD IS COMPLETELY COVERED WITH BUMPS FROM FAULTY MAT... Read more
Incident date: Jul 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED AND KEPT INDICATIN... Read more
Incident date: Oct 7, 2016
SIDE MIRRORS GET STUCK OUT OF POSITION POINTING DOWN AND CONTINUOUSLY MAKE CLICKING NOISES MAKING IT IMPOSSIBLE TO DRIVE
Incident date: Oct 7, 2016
THE DRIVERS SIDE BOTTOM METAL SEAT BRACKET BROKE WHILE IN MOTION. THE SEAT IS NOW COMPLETELY UNSUPPORTED. THE SEAT MOVES WHEN BRAKES ARE APPLIED.
Incident date: Oct 6, 2016
DOOR LOCK ACTUATORS KEEP FAILING. THE DOOR LOCK ACTUATORS ON ALL FOUR DOORS HAVE FAILED AND HAVE BEEN REPLACED. WHEN THEY FAIL, IT IS IMPOSSIBLE TO LOCK OR UNLOCK THE DOOR. VEHICLE HAS LESS THAN 75,000 MILES.
Incident date: Oct 1, 2016
THE DASHBOARD IS CRACKING THE DRIVER SEAT BIND WITH CENTER CONSOLE PASSENGER AIR BAG MALFUNCTION
Incident date: Oct 1, 2016
THE DASHBOARD IS CRACKING THE DRIVER SEAT BIND WITH CENTER CONSOLE PASSENGER AIR BAG MALFUNCTION
Incident date: Oct 1, 2016
THE DASHBOARD IS CRACKING THE DRIVER SEAT BIND WITH CENTER CONSOLE PASSENGER AIR BAG MALFUNCTION
Incident date: Oct 6, 2016
"TAKATA RECALL" THIS RECALL HAS BEEN ISSUED SINCE MAY 2016. IT IS NOW OCTOBER 2016. THE INITIAL LETTER STATED THAT THE PASSENGER AIR BAG MAY RUPTURE UNDER CONTINUED EXPOSURE OF HIGH HUMIDITY, AND STATED THAT THE DEALERSHIP IS WAITING ON PARTS TO PERFORM THE RECALL. IT ALSO STATED NOT TO ALLOW PASSENGERS IN YOUR FRONT SEAT DURING THIS TIME. VERY DIFFICULT TO DO IF YOU ONLY HAVE ONE VEHICLE TO YO... Read more
Incident date: Oct 6, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX45. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V349000 (AIR BAGS) AND 13V430000 (VEHICLE SPEED CONTROL) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PAR... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V349000 (AIR BAGS) AND 13V430000 (VEHICLE SPEED CONTROL) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PAR... Read more
Incident date: Oct 5, 2016
TAKATA RECALL SEE ATTACHED NOTIFICATION RECEIVED IN AUGUST OF 2016. NOTE RED AND UNDERLINED AREAS. INFINITI ADVISED OWNERS TO HANDLE THIS RECALL IN AN UNACCEPTABLE WAY FOR TWO REASONS 1. AIRBAG DEPLOYMENT WHILE DRIVING IS LIKELY TO CAUSE A WRECK WHICH COULD ENDANGER OTHERS UNRELATED TO THE RECALL 2. METAL PIECES WOULD NOT JUST HIT THE PASSENGER SEAT, THEY WOULD GO THROUGHOUT THE VEHICLE ... Read more
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE CRACKS ALONG THE DASH BOARD. THE TECHNICIAN MENTIONED THAT IF THE RECALL WERE PERFORMED, THERE WAS A POSSIBILITY THAT THE CRACKS ON THE DASHBOARD COULD ENLARGE. THE TECHNICIAN ALSO STATED ... Read more
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE CRACKS ALONG THE DASH BOARD. THE TECHNICIAN MENTIONED THAT IF THE RECALL WERE PERFORMED, THERE WAS A POSSIBILITY THAT THE CRACKS ON THE DASHBOARD COULD ENLARGE. THE TECHNICIAN ALSO STATED ... Read more
Incident date: May 20, 2010
EXCESSIVE ENGINE OIL CONSUMPTION. THE VEHICLE HAS 148K MILES. THIS PROBLEM HAS RESURFACE MANY TIMES IN THE PAST AND I GET A WARNING THAT THE VEHICLE NEED TO BE SERVICE. EACH TIME THE DEALER INFORMED ME THAT THE OIL LEVEL WAS LOW AND AFTER THEY ADD OIL AND RESET THE WARNING IT IS FINE UNTIL THE OIL AGAIN GOES BELOW THE SAFE LEVEL. THE CAR HAS BEEN MAINTAINED BY THE SAME DEALERSHIP SINCE IT WAS PUR... Read more
Incident date: Sep 26, 2016
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT CORROSION OF THE STRUT TOWER HOUSING CAUSED THE POWER STEERING COLUMN TO FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.
Incident date: Sep 26, 2016
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT CORROSION OF THE STRUT TOWER HOUSING CAUSED THE POWER STEERING COLUMN TO FRACTURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.
Incident date: Oct 3, 2016
I WAS DRIVING ON A VERY BUSY STREET GOING ABOUT 45MPH AND WITHOUT WARNING MY CAR LOST POWER. I TRIED TO ACCELERATE BUT IT DID NOT WORK AND THEN I TRIED BRAKING AND THEN I KNEW I WAS IN TROUBLE. THE CAR DID NOT RESPOND AT ALL, SO I PULLED OFF TO A SIDE STREET WHERE THE CAR ACTUALLY ROLLED TO A STOP. I COULD BARLEY TURN THE STEERING WHEEL. I HAD TO HAVE THE CAR TOWED TO A NISSAN DEALERSHIP. I FIND O... Read more