Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 31, 2017
UNSAFE VIBRATION AND UNCONTROLLABLE STEERING WHEN BREAKING OVER 40 MPH. SONAR SENSORS DOESN'T NOT WORK AT ALL. WHEN TRAVELING ON THE HIGHWAY OR STREETS AND ABOVE 20 MPH WHEN BREAKING FOR A TRAFFIC LIGHT THERE IS AN INTENSE VIBRATION THAT SHAKES THE CAR AND STEERING WHEEL, ALSO MAKE TURNING, CONTROLLING THE STEERING WHEEL AND STAYING IN THE LANE EXTREMELY DIFFICULT!
Incident date: Jan 31, 2017
UNSAFE VIBRATION AND UNCONTROLLABLE STEERING WHEN BREAKING OVER 40 MPH. SONAR SENSORS DOESN'T NOT WORK AT ALL. WHEN TRAVELING ON THE HIGHWAY OR STREETS AND ABOVE 20 MPH WHEN BREAKING FOR A TRAFFIC LIGHT THERE IS AN INTENSE VIBRATION THAT SHAKES THE CAR AND STEERING WHEEL, ALSO MAKE TURNING, CONTROLLING THE STEERING WHEEL AND STAYING IN THE LANE EXTREMELY DIFFICULT!
Incident date: Jan 31, 2017
UNSAFE VIBRATION AND UNCONTROLLABLE STEERING WHEN BREAKING OVER 40 MPH. SONAR SENSORS DOESN'T NOT WORK AT ALL. WHEN TRAVELING ON THE HIGHWAY OR STREETS AND ABOVE 20 MPH WHEN BREAKING FOR A TRAFFIC LIGHT THERE IS AN INTENSE VIBRATION THAT SHAKES THE CAR AND STEERING WHEEL, ALSO MAKE TURNING, CONTROLLING THE STEERING WHEEL AND STAYING IN THE LANE EXTREMELY DIFFICULT!
Incident date: Jan 3, 2017
TAMARA RECALL NOTIFICATION OF RECALL RECEIVED 6/2016. INFINITI UNABLE TO REPAIR DUE TO PARTS. FINALLY ARRANGED REPAIR WITH INFINIT 1/3/2017. NOW INFINITI SAYS PARTS USED TO REPAIR WERE FOR 2008 AND LATER MODELS. PART NUMBERS INSTALLED 985617999E AIR BAG INFLATOR. B4A67EH50D HARNESS KIT SUB. REPAIR INVOICE # INCS10700. INFINITI OF CINCINNATI. DEALERSHIP HAS TRIED TO GET INFORMATION FROM INFINITI... Read more
Incident date: Jan 27, 2017
IN THE PAST COUPLE DAYS MY VEHICLE SHUTS OFF WITHOUT WARNING WHILE DRIVING. IT SHUT DOWN WHILE COMING TO A STOP AT A RED LIGHT, ALSO WHILE ON THE HIGHWAY SLOWING DOWN FOR A TOLL. I PUT THE CAR IN PARK AND RESTART THE CAR WHEN I TRY TO PULL OFF AGAIN IT JERKS A COUPLE TIMES AND THEN GO. ALSO, AFTER A RESTART THE STEERING BECOMES STIFF AND ITS MUCH HARDER TO TURN THE VEHICLE AS IF THE POWER STEERIN... Read more
Incident date: Dec 16, 2016
THIS IS AN AWD CAR PURCHASED USED 2 WEEKS PRIOR TO THIS INCIDENT. THE CAR HAS ONLY 11, 000 MILES ON IT WHEN THIS OCCURRED. I WAS DRIVING IN BUMPER TO BUMPER TRAFFIC IN HEAVY SNOW CONDITIONS ON AN OVERPASS BRIDGE THAT MERGES ONTO A BUSY FREEWAY. THE VEHICLE'S FRONT WHEELS PULLED THE CAR TO LEFT 2-3 TIMES AT A SPEED OF LESS THAN 5MPH OUT OF MY LANE BUT I WAS ABLE TO CORRECT. WHILE STILL ON THE OV... Read more
Crash
Incident date: Jan 30, 2017
MY CAR HAS THE NOTORIOUS ISSUE THAT SEEMS A LOT OF NISSAN TITAN, ARMADA, AND QX56 HAS. WHEN DRIVING, ALL IF A SUDDEN BRAKE LIGHT WILL COME ON THE DASH. ALL OF SUDDEN, WHEN I PRESS IN MY BRAKES, IT STARTS TO MAKE NOISE AND LOSES ALMOST ALL POWER IN THE BRAKING SYSTEM. LIKE THE ABS IS NOT WORKING. WHEN I TURN THE CAR OFF AND BACK ON, IT GOES AWAY TEMPORARILY BUT WILL SOON HAPPEN AGAIN. I TOOK IT TO ... Read more
Incident date: Jan 26, 2017
THE STEERING LOCK UNIT FAILED ON MY INFINITI G25X. IT WAS WAS STATIONARY AT A GROCERY STORE AND WHEN I CAME OUT IT WOULD NOT START SO I HAD IT TOWED TO INFINITI OF LYNNWOOD. I SEE THEIR WAS A RECALL ON THIS PART BY NISSAN BUT INFINITI REFUSED TO HONOR IT EVEN THOUGH IT'S THE SAME PART. INFINITI HAS A GREAT SCAM GOING AS ONLY THE DEALERSHIP CAN FIX THIS PROBLEM SO THEY CHARGE OUTRAGEOUS PRICES. $2... Read more
Incident date: Sep 16, 2016
TAKATA RECALL. I RECEIVED A NOTICE FROM INFINITY ABOUT RECALL 16V-349 IN AUGUST OR SEPTEMBER OF 2016. I CALLED MY LOCAL DEALER AND THEY SAID THEY WERE EXPECTING THE NEW AIRBAGS BY THE END OF THE MONTH SO I SET AN APPOINTMENT, BECAUSE THEY DID NOT RECEIVE THE AIR BAGS I HAVE MADE NEW APPOINTMENTS EACH MONTH SINCE SEPTEMBER THROUGH JANUARY OF THIS YEAR BUT THEY STILL DON'T HAVE THE PARTS. THEY CALL... Read more
Incident date: Jul 6, 2016
THE PASSENGER AIRBAG LIGHT IS FLASHING. THERE WAS A PAST RECALL ON THIS MAKE, MODEL AND YEAR FOR THE VERY SAME ISSUE. I HAVE BEEN TOLD THAT MY VEHICLE WITH LESS THAN 50K MILES WAS NOT ON THE RECALL LIST. THIS IS A SAFETY ISSUE WHICH WILL BE VERY EXPENSIVE TO REPAIR AND SHOULD BE TAKEN CARE OF BY INFINITI AS PART OF THEIR RECALL. I DO NOT UNDERSTANDING WHY THIS SAME ISSUE DOES NOT INCLUDE MY VIN NU... Read more
Incident date: Oct 10, 2016
RECEIVED A RECALL ABOUT 4 MONTHS AGO REGARDING MY VEHICLE. INFINITI HAS YET TO PROVIDE A REMEDY FOR THIS ISSUE.
Incident date: Dec 1, 2016
I SHARE THE VEHICLE WITH MY WIFE WHO IS ABOUT A FOOT SHORTER THAN I AM- AS I'M ADJUSTING THE SEAT BACK AND LOWERING IT- THE ENTIRE SEAT JUST DROPPED DOWN- I STEPPED OUT OF THE VEHICLE AND TRIED TO ADJUST THE SEAT AND THE MOTOR WOULD ONLY MAKE NOISE- AFTER LOOKING INTO IT I REALIZED THE ENTIRE SEAT WAS BROKEN OFF THE TRACK AND I CAN PHYSICALLY PICK THE ENTIRE CHAIR UP OFF THE GROUND FROM THE BACK. ... Read more
Incident date: Jan 26, 2017
HIGH MOUNT BRAKE LIGHT OR 3RD BRAKE LIGHT HAS STOPPED FUNCTIONING DUE TO A UNDERRATED DIODE ON THE CIRCUIT BOARD. THIS CREATES AN UNSAFE SITUATION IN ALERTING OTHER DRIVERS OF BRAKING/SLOWING AND IS NOT PASSABLE FOR TEXAS STATE INSPECTION.
Incident date: Nov 19, 2016
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE RESTARTED AFTER BEING REFUELED; HOWEVER, THE FUEL GAUGE DISPLAYED THAT THERE WERE THREE QUARTS OF FUEL INSIDE THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ... Read more
Incident date: Jan 22, 2017
TL* THE CONTACT OWNS A 2003 INFINITI FX45. WHILE DRIVING 35 MPH, A LOUD NOISE WAS HEARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT EXITED THE VEHICLE AND NOTICED THE DRIVESHAFT ON THE GROUND. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE SHAFT BOLT SEPARATED FROM THE VEHICLE AND THE DRIVESHAFT NEEDED REPLACEMENT. TH... Read more
Incident date: Jul 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
Incident date: Jan 11, 2017
SERVICE ENGINE SOON WARNING LIGHT CAME ON, CAUSE REDUCED ENGINE POWER DURING VEHICLE OPERATION. TAKE AWHILE TO START BACK UP. DRIVE A LITTLE THEN SHUTS OFF AGAIN. HIGHWAY OR ROAD.
Incident date: Jul 28, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: May 23, 2016
TAKATA RECALL - THE AIRBAG RECALL FOR MY 2006 M45 INFINITI HAS BEEN IN EFFECT SINCE MAY 23,2016. INFINITI HAS NOT PROVED THE REQUIRED REPAIRS AT THIS TIME. THE CAR IS NOT SAFE.
INFINITI
QX60 HYBRID
(2015) - POWER TRAIN
Jan 20, 2017
Incident date: Jan 17, 2017
THE VEHICLE DOES NOT ACCELERATE WHEN COMMANDED USING THE ACCELERATOR PEDAL, THERE IS A REVVING THEN A SUDDEN JERK FORWARD. THIS HAPPENS WHEN DRIVING AT LOW SPEEDS, IN STOP AND GO CONDITIONS AND WHEN CHANGING LANES OR ATTEMPTING TO PASS. THE VEHICLE ALSO HAS A TENDENCY TO JERK OR SURGE FORWARD IN TIGHT PARKING SITUATIONS. THERE HAVE RECENTLY BEEN INSTANCES WHERE MY WIFE WAS ALMOST JERKED FORWARD IN... Read more
Incident date: Sep 29, 2016
THERE IS A DANGEROUS DESIGN/ENGINEERING FLAW IN THE INFINITI STEER-BY-WIRE SYSTEM AND INFINITI REFUSES TO EVEN ACKNOWLEDGE IT. THE CAR IS INCAPABLE OF DRIVING IN A STRAIGHT LINE, IS CONSTANTLY DRIFTING TO EITHER THE RIGHT OR TO THE LEFT AND REQUIRES A STEERING ADJUSTMENT EVERY FEW SECONDS. ON A LONG DRIVE, ON A HWY, THIS IS NOT ONLY FATIGUING IN THE ARMS BUT FATIGUING MENTALLY, AS WELL, AS THE D... Read more
Incident date: Jan 19, 2017
1. TAKATA RECALL INFORMATION SITE SAYS MY CAR'S VIN NUMBER HAS 0 RECALL. MY CAR IS OVER 12 YEARS OLD, AND I LIVE IN FLORIDA. ANY CHANCE OF IT EXPLODING IN SUCH AN OLD CAR? 2. WHEN IGNITION IS STARTED, ON OCCASION, CAR HAS SCREECHING SOUND WHEN ENGINE IS COLD AND CAR IS NOT IN MOTION. DOES NOT HAPPEN ALL THE TIME. ALSO OCCASIONALLY WHEN BRAKE IS APPLIED, IT 'MOANS'. IT ALSO SCREECHED RECENTL... Read more
Incident date: Jan 19, 2017
1. TAKATA RECALL INFORMATION SITE SAYS MY CAR'S VIN NUMBER HAS 0 RECALL. MY CAR IS OVER 12 YEARS OLD, AND I LIVE IN FLORIDA. ANY CHANCE OF IT EXPLODING IN SUCH AN OLD CAR? 2. WHEN IGNITION IS STARTED, ON OCCASION, CAR HAS SCREECHING SOUND WHEN ENGINE IS COLD AND CAR IS NOT IN MOTION. DOES NOT HAPPEN ALL THE TIME. ALSO OCCASIONALLY WHEN BRAKE IS APPLIED, IT 'MOANS'. IT ALSO SCREECHED RECENTL... Read more
Incident date: Apr 18, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Dec 1, 2016
THE CAR BURNED NEARLY 4.2. QTS OF OIL IN UNDER 4000 MILES. MASSIVE NUMBER OF USERS INDICATE SAME PROBLEM OF INSANE AMOUNTS OF OIL CONSUMPTION ON VARIOUS FORUMS ON THE INTERNET. THIS IS MOST LIKELY ALSO A SERIOUS SMOG VIOLATION IN CA AND ALSO IS CAUSING ENGINES TO BLOW UP. NUMEROUS MECHANICS WILL VERIFY THAT THEY HAVE SEEN THE SAME PROBLEM WITH ENGINES BLOWING AT UNDER 100,00 MILES DO TO EXCESS ... Read more
Incident date: Dec 1, 2016
THE CAR BURNED NEARLY 4.2. QTS OF OIL IN UNDER 4000 MILES. MASSIVE NUMBER OF USERS INDICATE SAME PROBLEM OF INSANE AMOUNTS OF OIL CONSUMPTION ON VARIOUS FORUMS ON THE INTERNET. THIS IS MOST LIKELY ALSO A SERIOUS SMOG VIOLATION IN CA AND ALSO IS CAUSING ENGINES TO BLOW UP. NUMEROUS MECHANICS WILL VERIFY THAT THEY HAVE SEEN THE SAME PROBLEM WITH ENGINES BLOWING AT UNDER 100,00 MILES DO TO EXCESS ... Read more
Incident date: Jan 15, 2017
THIS CAR HAS EXCESSIVE BURNING OF OIL AND IT IS WELL KNOWN IN THE FORUMS FOR G35 DRIVERS. THIS IS FOLLOW UP ON A COMPLAINT I JUST MADE. I HAD THE CAR'S OIL CHANGED WITH SYNTHETIC AND ALWAYS MAKE SURE IT IS CHANGED EVERY 3-5000 MILES. THOUGH THE CAR BURNED OFF NEARLY 4.25 QTS OF OIL IN UNDER 4,000 MILES CAUSING DAMAGE TO MY ENGINE, THE OIL LIGHT NEVER CAME ON THE WHOLE TIME EVEN THOUGH THERE WAS... Read more
Incident date: Sep 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONF... Read more
Incident date: Mar 1, 2016
MY 2006 FX 35 DASHBOARD HAS BUBBLED. IT IS SO UGLY THAT WE HAD TO BUY A COVERING TO COVER IT UP. I AM VERY DISAPPOINTED THAT THIS IS HAPPENING TO A CAR THAT WE SPENT A LOT OF $ ON AND IS SUPPOSED TO BE A "LUXURY" CAR -- MY HUSBAND GOGGLED AND FOUND THERE WAS A RECALL IN 2015 ON 2006 INFINITY FX 35 AND ALSO FOUND THAT INFINITI ADMITTED TO USING A POOR MATERIAL ON THEIR DASHBOARDS WHICH WAS THE RE... Read more
Incident date: Jul 9, 2016
DASHBOARD VERY SHINY, STICKY TO TOUCH, FEELS LIKE ITS MELTING, IN OTHER WORDS LIKE A CHEWED UP GUM.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX45. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE P... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jun 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jan 5, 2017
REPLACE STEERING SHAFT ON THE EX35,FX35, SUV'S BUILT FROM OCT 31, 2007 TO APRIL 16, 2008. EXTRA PLAY IN THE STEERING MAY INCREASE THE RISK OF A CRASH. WWW.EDMUNDS.COM
Incident date: Jan 5, 2017
REPLACE STEERING SHAFT ON THE EX35,FX35, SUV'S BUILT FROM OCT 31, 2007 TO APRIL 16, 2008. EXTRA PLAY IN THE STEERING MAY INCREASE THE RISK OF A CRASH. WWW.EDMUNDS.COM
Incident date: Sep 5, 2016
TAKATA RECALL.... I WAS NOTIFIED IN SEPTEMBER OF 2016 THAT THE PASSENGER AIR BAG WAS DEFECTIVE AND I SHOULD NOT ALLOW THE SEAT BE OCCUPIED. I HAVE REPEATEDLY CALL INFINITY REQUESTING MY VEHICLE BE REPAIRED. IT IS NOW JANUARY 2017. I FEEL INFINITY'S POOR HANDLING OF THIS RECALL HAS CREATED AN UNDO BURDEN ON THE RECALL VEHICLE OWNERS. PLEASE LOOK INTO THE POOR EXECUTION OF THIS RECALL. INFINIT... Read more
Incident date: May 23, 2016
TAKATA RECALL...RECALL NUMBER 16V-349 STILL AWAITING REPLACEMENT PARTS SINCE THE FIRST NOTICE ARRIVED IN THE MAIL LAST SUMMER AND HAVE BEEN TOLD BY THE DEALERSHIP THAT THEY HAVE NO IDEA WHEN THE PARTS WILL BE AVAILABLE AND REFUSE TO OFFER A LOANER. THIS CAR NEEDS TO BE USED FOR WORK WITH OCCUPANTS SITTING IN THE FRONT SEAT.
Incident date: Oct 31, 2016
TAKATA RECALL MY VEHICLE HAS BEEN IN THE SERVICE DEPT SINCE 10/31/2016 I WAS ISSUED A RENTAL CAR BUT I WOULD LIKE NOTHING MORE THAN TO GET THE VEHICLE BACK THAT I AM CURRENTLY PAYING FOR. THIS IS AN INCONVENIENCE FOR MYSELF AND MY FAMILY. DRIVING A RENTAL IS LIKE WALKING ON PINS AND NEEDLES. BEING EXTRA CAREFUL.
INFINITI
Q50 HYBRID
(2014) - FORWARD COLLISION AVOIDANCE
Jan 12, 2017
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECO... Read more
INFINITI
Q50 HYBRID
(2014) - SERVICE BRAKES
Jan 12, 2017
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECO... Read more
INFINITI
Q50 HYBRID
(2014) - ELECTRICAL SYSTEM
Jan 12, 2017
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECO... Read more
Incident date: Jan 3, 2017
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V381000 (AIR BAGS), BUT THE REMEDY CAUSED THE AIR BAG WARNING INDICATOR TO REMAIN ILLUMINATED. THE CONTACT MENTIONED THAT THE DEALER FAILED TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,418.
Incident date: Oct 12, 2016
TL* THE CONTACT OWNS A 2016 INFINITI QX60. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY WITH THE IGNITION OFF, THE VEHICLE ROLLED BACKWARDS. THE CONTACT STATED THAT THE VEHICLE STRUCK AND RAN OVER HIS SPOUSE. THE SPOUSE SUSTAINED FIVE FRACTURED RIBS, A FRACTURED COLLAR BONE, A FRACTURED CLAVICLE, A PUNCTURED LUNG, AND CONTUSIONS ON THE HEAD AND FACE. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE... Read more
1 injured
Incident date: Dec 27, 2016
NHTSA RECALL 16V-349 IS FOR INFINITI M 35 OWNERS, I OWN A G37 S. THE REASON FOR THE RECALL FITS THE DESCRIPTION OF MY PROBLEM. I LIVE IN SOUTH FLORIDA AND HAV A PASSENGER DASHBOARD CRACK. INFINITI STATES IT OUT OF WARRANTY YET THEY KNOW THEY HAVE A PROBLEM BECAUSE OF THE RECALL ON THE M 35. THEY ADVISE NOT TO ALLOW PASSENGERS TO SIT IN THE PASSENGER SEAT ON THE RECALL. I FILED A CASE WITH THEM #25... Read more
Incident date: Dec 27, 2016
NHTSA RECALL 16V-349 IS FOR INFINITI M 35 OWNERS, I OWN A G37 S. THE REASON FOR THE RECALL FITS THE DESCRIPTION OF MY PROBLEM. I LIVE IN SOUTH FLORIDA AND HAV A PASSENGER DASHBOARD CRACK. INFINITI STATES IT OUT OF WARRANTY YET THEY KNOW THEY HAVE A PROBLEM BECAUSE OF THE RECALL ON THE M 35. THEY ADVISE NOT TO ALLOW PASSENGERS TO SIT IN THE PASSENGER SEAT ON THE RECALL. I FILED A CASE WITH THEM #25... Read more
Incident date: Jan 11, 2017
THE BRACKET ON THE LEFT SIDE OF THE DRIVERS FRONT SEAT HAS BROKEN. THE SEAT NOW SAGS SEVERAL INCHES IN THE LEFT/ REAR SIDE. THIS IS PLACING SUBSTANTIALLY MORE STRESS ON THE RIGHT SIDE'S BRACKET. THIS BRACKET FAILED WHILE DRIVING THE CAR. *TR
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: May 24, 2013
THIRD LIGHT FAILED AT APPROX 62800 MILES 5/24/2013 .THIS IS A WELL DOCUMENTED ISSUE WITH THIS VEHICLE, CAUSING AN UNSAFE CONDITION DUE TO IMPROPER WARNING TO FOLLOWING VEHICLES. THIS IS A VERY COSTLY REPAIR AND SHOULD BE COVERED BY A RECALL. TO DATE INFINITI HAS DONE NOTHING TO CORRECT.