Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 15, 2014
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND BUBBLES APPEARED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE THE AIR BAGS TO BE EXPOSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.
Incident date: Mar 15, 2014
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND BUBBLES APPEARED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE THE AIR BAGS TO BE EXPOSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Feb 22, 2017
TL* THE CONTACT OWNS A 2012 INFINITI G25. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 05/02/17*LJ UPDATED 05/12/2017*JS
Incident date: Feb 22, 2017
TL* THE CONTACT OWNS A 2012 INFINITI G25. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 05/02/17*LJ UPDATED 05/12/2017*JS
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Feb 12, 2017
MY CAR WAS UNDER MY CARPORT. GOT IN MY CAR PRESSED THE START BUTTON AND MY DASH PANEL BLINKED ON AND OFF. I SAW THE PROBLEM TURN THE CAR OFF AND THE NEXT TIME THE PANEL WAS FINE. RAN MY ERRANDS GOT BACK IN THE CAR AND THE DASH PANEL WENT COMPLETELY OUT. I HAVE NO SPEEDOMETER, NO GAS GUAGE, NO MAINTENANCE NOTICES, NO TIRE PRESSURE WARNINGS, NOTHING. ALSO NONE OF THE CONTROLS ON MY STEERING WHEEL WO... Read more
Incident date: Feb 24, 2017
DRIVING BACK ON THE HIGH WAY FROM WORK, AND HEARD LOUD POP SOUNDS. STOPPED TO CHECK AROUND ALL MY WINDOWS AND EVERY SEEM FINE UNTIL I LOOKED ON TOP, AND THE SUN ROOF GLASS WAS SHATTERED. THE GLASS DID NOT FALL INTO THE CAR AND ON ME LUCKILY.
Incident date: Jan 28, 2017
MY CAR GOT FRONT COLLISION PREVENTION AND LANE DEPARTURE PREVENTION. RECENTLY CAR INVOLVED IN AN ACCIDENT. MY WIFE SAYS SHE HAD THIS SYSTEM TURNED ON AND AS PER WITNESS, MY WIFE WENT INTO OTHER LANE AND HIT THE ROAD SIGN(WHICH WAS THERE TO DIVERT TRAFFIC). IF THE SYSTEM WERE WORKING, IT WOULD HAVE PREVENTED DRIFTING TO ANOTHER LANE AND ALSO HAVE PREVENTED FRONTAL COLLISION. MY CAR WAS HIT AT FRONT... Read more
Crash
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2004 NISSAN INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) FOR THE PASSENGER SIDE AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED... Read more
Incident date: Nov 30, 2013
THE HEADLIGHTS ON THE INFINITI JX 35 ARE NOT PROPERLY FOCUSSED AND MAKE NIGHT-TIME DRIVING HAZARDOUS AND DANGEROUS, ESPECIALLY IN RAIN AND SNOW CONDITIONS. REPEATED COMPLAINTS TO MY DEALER HAVE NOT RESULTED IN ANY ACTION WITH THE DEALER PLEADING INABILITY TO MAKE ANY ADJUSTMENTS.
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Dec 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V683000 (AIR BAGS). THE DEALER INDICATED THAT THEY MAY BE ABLE TO SCHEDULE THE REPAIR IN MID FEBRUARY. WHEN THE CONTACT ATTEMPTED TO SCHEDULE THE REPAIR, THE PARTS WERE UNAVAILABLE. THE DEALER MAY HAVE REPORTED TO THE MANUFACTURER THAT THE RECALL REPAIR WAS COMPLETED, BUT THE VEH... Read more
Incident date: Sep 1, 2014
THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ... Read more
Incident date: Sep 1, 2014
THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ... Read more
Incident date: Sep 1, 2014
THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ... Read more
Incident date: Feb 12, 2017
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE THE HEATED DRIVER'S SEAT WAS ACTIVATED, THE HEATER ELEMENT OVERHEATED AND CAUSED A BURN MARK IN THE FRONT DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE LOCATION OF THE BURN MARK WAS NOT IN THE SPOT THAT A FAILURE WOULD NORMALLY HAVE OCCURRED. THE CONTACT WAS INFORMED THA... Read more
Fire
Incident date: Feb 20, 2017
ALL 4 WINDOWS ROLL DOWN, RANDOMLY AND INTERMITTENTLY, WHEN PARKED AND TURNED OFF. MY KEY FOB IS NOT ONE THAT ALLOWS THE HOLDING DOWN OF THE LOCK OR UNLOCK BUTTON TO ROLL WINDOWS DOWN. IT IS EVIDENTLY A MALFUNCTION AS THERE IS NOTHING DOWN BY THE DRIVER TO CAUSE IT.
Incident date: Oct 1, 2016
I RECEIVED A RECALL NOTICE IN OCTOBER INDICATING THAT MY VEHICLE IS NOT SAFE AND THERE IS THE POSSIBILITY OF METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. MY FAMILIES LIFE AND SAFETY IS IN JEOPARDY. MY VEHICLE IS MY PRIMARY MODE OF TRANSPORTATION AND USED FOR TRANSPORTATION TO/FROM WORK AND TO TRANSPORT MY FAMILY. I HAVE BEEN PATIENT, NOT ALLOWING PASSENGERS IN M... Read more
Incident date: Feb 17, 2017
I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HA... Read more
Incident date: Feb 17, 2017
I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HA... Read more
Incident date: Feb 2, 2017
THE CONTROL ARM IS COMPLETELY RUSTED AWAY AS THE PATHFINDERS THAT THEY RECALLED AND IS DOING EXACTLY AS THEY HAVE DONE...BUT THERE IS NO RECALL ON THE INFINITI I WAS WONDERING WHY THOSE AND NOT THE INFINITI AS WE LIVE IN MASSACHUSETTS AND THE SALT DOES THE SAME ON THIS CAR NOW WE HAVE THE DEATH WOMBLE ON THIS CAR
Incident date: Feb 18, 2017
VEHICLE WAS PARKED AS I PRESSED THE LOCK BUTTON ON THE CONTROL. HORN STARTED HONKING AND STAYED ON CONTINUOUSLY I THEN OPEND THE DOOR PUT KEYS IN IGNITION AND TURNED IT AS IF I WAS GOING TO TURN VEHICLE ON AND THEN CAR STOPED HONKING I STARTED THE CAR ON AND HORN NOISE STAYED OFF I PRESSED THE HORN AND IT HONKED AS NORMAL BUT ONCE I TURNED VEHICLE OFF I PRESSED THE HORN AGAIN TO SEE IF CAR WOULD H... Read more
Incident date: Jun 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'... Read more
Incident date: Jul 8, 2007
DOES INFINITI CAN DO SOMETHING ABOUT THE BUBBLING DASH? IBOUGHT THE CAR ON SEPTEMBER 2016.
Incident date: Jan 15, 2016
THE DASHBOARD IS EXTREMELY STICKY. THE OTHER DAY I WAS DRIVING ON THE FREEWAY AND A PLASTIC BAG GOT STUCK TO THE DASHBOARD AND OBSTRUCTED MY VIEW, LUCKILY NO ACCIDENT. ALSO, DURING REALLY SUNNY DAYS THERE IS A STRONG GLARE COMING FROM THE DASH AFFECTING MY VISIBILITY BECAUSE OF INTERFERENCE WITH MY GLASSES.
Incident date: Feb 12, 2017
I WAS BCKNG OUT OF A PKNG SPOT BETWEEN 2 CARS AND THE BACK UP CAMERA SHOWED LOTS OF SPACE. I MADE SURE THE RIGHT OF MY VEHICLE WOULD NOT HIT PARKED CARS I WAS CLEAR ON THE LEFT. I BACKED UP A FEW INCHES AND HEARD GLASS BREAK AND TAPPED THE BEIGE BRICK WALL. UNTIL IMPACT THE SENSORS DID NOT LIGHT UP OR BEEP AT ALL. AT THE POINT OF IMPACT IT WAS FRENZY BEEPING. A WITNESS SAW THE INCIDENT AND WE WALK... Read more
Crash
Incident date: Feb 12, 2017
I WAS BCKNG OUT OF A PKNG SPOT BETWEEN 2 CARS AND THE BACK UP CAMERA SHOWED LOTS OF SPACE. I MADE SURE THE RIGHT OF MY VEHICLE WOULD NOT HIT PARKED CARS I WAS CLEAR ON THE LEFT. I BACKED UP A FEW INCHES AND HEARD GLASS BREAK AND TAPPED THE BEIGE BRICK WALL. UNTIL IMPACT THE SENSORS DID NOT LIGHT UP OR BEEP AT ALL. AT THE POINT OF IMPACT IT WAS FRENZY BEEPING. A WITNESS SAW THE INCIDENT AND WE WALK... Read more
Crash
INFINITI
QX60 HYBRID
(2014) - ELECTRICAL SYSTEM
Feb 14, 2017
Incident date: Jan 2, 2017
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH UPHILL, THE VEHICLE JERKED AND LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE CVT NEEDED TO BE REPROGRAMMED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED AN EXTENDED WARRANTY FROM THE MANUFACTURER ADDRESSING THE CVT ISSUE, BUT THE MANUFACTURER WOULD ... Read more
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Feb 14, 2017
Incident date: Jan 2, 2017
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH UPHILL, THE VEHICLE JERKED AND LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE CVT NEEDED TO BE REPROGRAMMED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED AN EXTENDED WARRANTY FROM THE MANUFACTURER ADDRESSING THE CVT ISSUE, BUT THE MANUFACTURER WOULD ... Read more
Incident date: Feb 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 28, 2016
TL* THE CONTACT OWNS A 2013 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG OFF WARNING INDICATOR ILLUMINATED WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED. THE DEALER COULD NOT DUPLICATE THE ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Incident date: Feb 10, 2017
CAR HAS DEVELOPED ISSUES STARTING AND MAINTAINING SMOOTH IDLE ONCE STARTED. INITIALLY, A MECHANIC DIAGNOSED THE ISSUES AS THE IDLE CONTROL VALVE. IT WAS CHANGED AT A COST OF $800. THIS DID NOT ALLEVIATE THE ISSUE. AFTER FURTHER TESTS, THEY DETERMINED IT WAS THE ENGINE CONTROL MODULE (ECM). THIS HAD TO BE CHANGED BY AN INFINITI DEALERSHIP. WHEN I WENT TO THE DEALER, THEY INFORMED ME THAT THE PROBLE... Read more
Incident date: Feb 10, 2017
CAR HAS DEVELOPED ISSUES STARTING AND MAINTAINING SMOOTH IDLE ONCE STARTED. INITIALLY, A MECHANIC DIAGNOSED THE ISSUES AS THE IDLE CONTROL VALVE. IT WAS CHANGED AT A COST OF $800. THIS DID NOT ALLEVIATE THE ISSUE. AFTER FURTHER TESTS, THEY DETERMINED IT WAS THE ENGINE CONTROL MODULE (ECM). THIS HAD TO BE CHANGED BY AN INFINITI DEALERSHIP. WHEN I WENT TO THE DEALER, THEY INFORMED ME THAT THE PROBLE... Read more
Incident date: Feb 10, 2017
CAR HAS DEVELOPED ISSUES STARTING AND MAINTAINING SMOOTH IDLE ONCE STARTED. INITIALLY, A MECHANIC DIAGNOSED THE ISSUES AS THE IDLE CONTROL VALVE. IT WAS CHANGED AT A COST OF $800. THIS DID NOT ALLEVIATE THE ISSUE. AFTER FURTHER TESTS, THEY DETERMINED IT WAS THE ENGINE CONTROL MODULE (ECM). THIS HAD TO BE CHANGED BY AN INFINITI DEALERSHIP. WHEN I WENT TO THE DEALER, THEY INFORMED ME THAT THE PROBLE... Read more
Incident date: Feb 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Feb 11, 2017
TAKATA RECALL - WE ARE NEARLY NINE MONTHS INTO THIS AND MY CAR IS STILL NOT REPAIRED - THEY HAVE SCHEDULED ME TWICE ONLY TO CANCEL THE DAY BEFORE DUE TO INSTALLATION ISSUES WITH OTHER CARS OR LACK OF PRODUCT TO DO THE REPAIR. INFINITI OFFERED TO RENT A CAR FOR ME BUT LOGISTICALLY THAT DOES NOT WORK AS WE LIVE OVER AN HOUR FROM THE DEALER AND I DO NOT HAVE SPACE TO STORE ANOTHER VEHICLE IN OUR DRI... Read more
Incident date: May 23, 2016
TAKATA RECALL AIRBAG REPLACEMENT HAS NOT BEEN DONE AFTER ALMOST 9 MONTHS SINCE BEING NOTIFIED. IT SEVERELY LIMITS USE OF MY CAR SINCE THE FRONT PASSENGER SEAT CAN'T BE OCCUPIED.
Incident date: Feb 9, 2017
TAKATA AIRBAG ISSUE. MY 2008 INFINITI FX35 WAS RECALLED DUE TO THE TAKATA RECALL PASSANGER SIDE AIRBAG. AFTER IT WAS REPAIRED BY AN INFINITI DEALERSHIP MY AIRBAG LIGHT CAME ON THE DASH WITHIN THE FIRST DAY. DEALERSHIP NOW CLAIMS THE DRIVERS AIRBAG ALL OF THE SUDDEN NEEDS TO BE REPLACED AT A COST OF $1900. RECALL REPLACEMENT IS CAUSING THIS, NO WAY IT IS "ALL OF THE SUDDEN" NEEDING TOM BE REPLACED.
Incident date: Feb 8, 2017
ON SEPARATE OCCASIONS FOR TWO DAYS IN A ROW I ATTEMPTED TO ACCELERATE FROM A STOPPED POSITION. I HAD NO THROTTLE CONTROL AND THE VEHICLE CREPT FORWARD AT IDLE SPEED UNTIL I WAS ABLE TO PULL OUT OF THE FLOW OF TRAFFIC SAFELY. THERE WAS A RECALL A COUPLE OF YEARS AGO REGARDING THIS SAME ISSUE AND I HAD MY VEHICLE REPAIRED UNDER THE RECALL. APPARENTLY THIS ISSUE PERSISTS. AN ENGINE CODE WAS SET AS EV... Read more
Incident date: Feb 8, 2017
ON SEPARATE OCCASIONS FOR TWO DAYS IN A ROW I ATTEMPTED TO ACCELERATE FROM A STOPPED POSITION. I HAD NO THROTTLE CONTROL AND THE VEHICLE CREPT FORWARD AT IDLE SPEED UNTIL I WAS ABLE TO PULL OUT OF THE FLOW OF TRAFFIC SAFELY. THERE WAS A RECALL A COUPLE OF YEARS AGO REGARDING THIS SAME ISSUE AND I HAD MY VEHICLE REPAIRED UNDER THE RECALL. APPARENTLY THIS ISSUE PERSISTS. AN ENGINE CODE WAS SET AS EV... Read more
Incident date: Jan 24, 2017
DRIVING TO WORK ON THE EXPRESSWAY AROUND 8:45 A.M. IN THE MIDDLE LANE AND HEARD A LOUD NOISE SIMILAR TO A TIRE BLOWOUT. THEN HEARD PIECES OF GLASS FALLING ON THE INSIDE COVER OF THE SUNROOF. SUNROOF GLASS HAD EXPLODED. TRAFFIC WAS NOT HEAVY AND WEATHER WAS GOOD.
Incident date: Jun 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT...UPDATE... Read more
Incident date: Feb 8, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Feb 7, 2017
THE PASSENGER SIDE AIRBAG OCCUPANT SENSOR DOES NOT RECOGNIZE OCCUPANTS CONSISTENTLY. IT WORKS FOR SOME OCCUPANTS SOMETIMES, AND AT OTHER TIMES IT DOESN'T RECOGNIZE THE SAME OCCUPANTS. SHIFTING IN THE SEAT SOMETIMES HAS AN EFFECT AND SOMETIMES DOESN'T. IT HAS BEEN TO THE SELLING DEALER WITH THIS COMPLAINT BUT THE SELLING DEALER STATES IT IS WORKING CORRECTLY. I'VE ATTACHED A PICTURE OF MY 16YO DAUG... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Feb 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) WAS RECEIVED IN MAY. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Feb 6, 2017
TAKATA INFLATORS. RECALL FROM MAY 2016, LETTER SPECIFICALLY SAYS DO NOT ALLOW PASSENGERS TO RIDE IN THE PASSENGER SEAT. I THINK ENOUGH TIME HAS BEEN ALLOWED FOR THE MANUFACTURER TO REMEDY THIS PROBLEM. IN THE MEAN TIME, I HAVE A FAMILY OF 5 AND HAVE TO HAVE SOMEONE RIDE IN THE PASSENGER SEAT. I WOULD LIKE FOR THIS TO BE TAKEN CARE OF MORE PROMPTLY AND NOT ALMOST A YEAR LATER HAVE THE STATUS STATE ... Read more
Incident date: Feb 4, 2017
WAS DRIVING DOWN THE ROAD ABOUT TO TURN AND THEN MY ENGINE SHUT OFF AND LAGGED THEN STARTED AGAIN ALMOST GOT INTO A CRASH, WHEN THAT HAPPEN THREE LIGHTS IN MY DASHBOARD TURNED ON. THE LIGHTS WHERE THE CHECK ENGINE, VHDC AND SLIP LIGHT. THIS HAPPEN TO ME LAST YEAR TOO AND IT WAS THE CAM SHAFT SENSOR