Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE TCS WARNING INDICATOR FLASHED, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, AND THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE TCS WARNING INDICATOR FLASHED, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, AND THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE TCS WARNING INDICATOR FLASHED, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, AND THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Incident date: Apr 5, 2017
TAKATA RECALL - INFINITI M35 2007 RECEIVED THE RECALL NOTICE AROUND 6 MONTHS AGO AND NEVER GOT A SECOND LETTER FOR AN APPOINTMENT. JUST CALLED THE INFINITI DEALER AND WAS TOLD THEY WILL ORDER THE PARTS AND MY APPOINTMENT WILL BE IN TWO MORE MONTHS. WHY WEREN'T THE PARTS ALREADY ON ORDER? WHY DID I HAVE TO CALL? WHY IS IT GOING TO TAKE TWO MORE MONTHS? NO ONE TO RIDE IN THE PASSENGER SEAT FOR 8 MO... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2002 INFINITI G20. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR REMAINED ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.
Incident date: Mar 15, 2017
CLUTCH WOULD NOT GO BACK UP. CSC FAILED I GUESS IT'S A COMMON PROBLEM IN G37S AND 370Z THAT ARE MANUAL. HAPPENED IN THE MIDDLE OF TRAFFIC WORST TIME POSSIBLE DIDN'T KNOW WHAT TO DO SO I PUSHED MY CAR TO THE SIDE OF THE ROAD. NOT THE BEST IMAGE YOU WANT PEOPLE TO SEE WHEN YOUR DRIVING A INFINITI. *TR
Incident date: Sep 1, 2016
I HAVE CONTACTED THE NISSAN CONSUMERS AND FILED A REPORT APPROXIMATELY 2-MONTHS AGO AND WAS GIVEN AN INCIDENT NUMBER. I HAD COMPLAINED ABOUT SEVERAL CRACKS ON MY DASHBOARD IN MY 2007 INFINITI M35. MY VEHICLE OF LOW MILEAGE AND WELL MAINTAINED AND KEPT IN THE GARAGE. I HAVE NEVER UTILIZED ANY OTHER PRODUCTS ON THE DASHBOARDS. I HAVE BEEN REVIEWING SEVERAL POSTINGS BY OTHER CONSUMERS THAT HAVE B... Read more
Incident date: Sep 1, 2016
I HAVE CONTACTED THE NISSAN CONSUMERS AND FILED A REPORT APPROXIMATELY 2-MONTHS AGO AND WAS GIVEN AN INCIDENT NUMBER. I HAD COMPLAINED ABOUT SEVERAL CRACKS ON MY DASHBOARD IN MY 2007 INFINITI M35. MY VEHICLE OF LOW MILEAGE AND WELL MAINTAINED AND KEPT IN THE GARAGE. I HAVE NEVER UTILIZED ANY OTHER PRODUCTS ON THE DASHBOARDS. I HAVE BEEN REVIEWING SEVERAL POSTINGS BY OTHER CONSUMERS THAT HAVE B... Read more
Incident date: Mar 4, 2017
CRACKED DASH. CAR IS LESS THEN 8 YEARS OLD & HAS LESS THEN 54,000 MILES ON IT. SEEMS TO BE A POOR QUALITY PROBLEM ON 08-09 INFINITY G37
Incident date: Mar 30, 2017
1. CAR AT ABOUT 30 MPH; ON CITY STREETS, ATTEMPTING TO ACCELERATE CAUSED ENGINE REVS TO GO UP WITH NO CHANGE IN SPEED. AFTER A FEW MINUTES CAME TO STOP AT A STOP SIGN. THERE WAS A SHORT INCLINE AFTER THE STOP SIGN. THE CAR WOULD NOT MOVE FORWARD ON DRIVE. TURNED OFF CAR, WAITED A FEW MINUTES, TURNED BACK ON AND WERE ABLE TO MOVE FORWARD NORMALLY WITH SOME INTERMITTENT HICCUPS. CAR HAS HAD TRANSM... Read more
Incident date: Mar 31, 2017
ON HIGHWAY AT ABOUT 70MPH, CAR STARTED DE-ACCELERATING, PRESSING ON ACCELERATOR ONLY INCREASED ENGINE RPM. EVENTUALLY GOT TO A SIDE AND TURNED OFF THE CAR. ON POWERING BACK ON, THERE WAS NO FORWARD OR REVERSE MOTION IN D OR R. HAD CAR TOWED TO DEALERSHIP. DIAGNOSIS IS NEEDS NEW TRANSMISSION, CAR IS STILL UNDER WARRANTY. THIS WILLL BE THE 2ND TRANSMISSION IN 4 YEARS. THERE HAVE BEEN MULTIPLE EPISOD... Read more
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE TURNING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND SHUDDERED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR COUPLER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Incident date: Jan 16, 2016
THE DASH IS CRACKING IN MULTIPLE PLACES AND IS STICKY TO THE TOUCH. INFINITI HAS NOT CHANGED THE AIR BAG YET AND HAS TOLD ME WHEN THEY DO THE DASH WILL PROBABLY BE IN WORSE SHAPE. THE CAR IS KEPT IN A GARAGE AT HOME AND A SUN SHIELD IS PUT IN THE WINDOW WHEN IT IS OUTSIDE. THE CAR HAS BEEN WELL MAINTAINED AND INFINITI DOES NOT SEE THIS AS A PROBLEM WITH THE M35.
Incident date: Feb 13, 2016
TAMARA RECALLED MY SEATBELT LIGHT HAS BEEN ON FOR THE LAST YEAR. I WERE TOLD BY THE INFINITY DEALER THAT MY CAR WAS NOT RECALL FOR THE SEATBELT. THE SEATBELT WARNING LIGHT STAYS ON CONSTANTLY IN THE NAVIGATION SYSTEM AND A LITTLE BLANKING ICON. I AM TOLD BY THE DEALER THAT I AM RESPONSIBLE FOR REPAIRS
Incident date: Mar 25, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V028000 (AIR BAGS) AND 13V430000 (VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Mar 25, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V028000 (AIR BAGS) AND 13V430000 (VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Mar 23, 2017
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND COLLIDED INTO A RESIDENTIAL BUILDING. THE CONTACT RECEIVED MINOR INJURIES AND RECEIVED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT FULLY DIAGNOSED. IT WAS UNKNOWN IF THE AIR BAGS DEPLOYED. THE MANUFACTURER ... Read more
Crash
1 injured
Incident date: Mar 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V028000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUT... Read more
Incident date: Mar 21, 2017
FRONT DRIVE SHAFT EARS THAT HOLD THE U-JOINT BROKE OFF THEN THE DRIVE SHAFT BROKE TRANSMISSION BELL HOUSING AT 65MPH ON HIGHWAY GOING STRAIGHT
Incident date: Mar 3, 2017
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING BETWEEN 35-45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD RECUR AND HAD THE VEHICLE TOWED TO THE DEALER. IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FA... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V349000 (AIR BAGS) AND 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED... Read more
Incident date: May 15, 2016
"TAKATA RECALL"... RECALL WAS ISSUED NHTSA 16V-349 AROUND MAY 2016. NO RESULTS FROM DEALER AS OF THIS DATE. THIS IS A DISGRACE,WHY BOTHER WITH A RECALL IF IT CAN NOT BE ENFORCED AND PROVIDE RESULTS.?? IS THIS ANOTHER INEFFECTIVE AGENCY? A LOT OF PEOPLE EMPLOYED BUT APPARENTLY PRODUCING FEW RESULTS.
Incident date: Aug 11, 2016
THE DASHBOARD HAS BECOME VERY SHINY. THE GLARE HAS ON MULTIPLE OCCASIONS MADE IT VERY DIFFICULT TO SEE OUT THE WINDSHIELD. I HAVE NOTICED THE DASH HAS ALSO BECOME VERY SOFT AND ALMOST GUMMY WHEN THE TEMPERATURE WARMS UP. I WAS DRIVING FACING THE SUN AND I COULD NOT SEE THE ROAD FOR A NUMBER OF SECONDS. THIS HAS HAPPENED MULTIPLE TIMES.
Incident date: Mar 17, 2017
THE PASSENGER SIDE SRS WARNING LIGHT IS ON AND INDICATES THE AIRBAG IS DISABLED. THERE IS ALSO EXTENSIVE CRACKING OF THE DASH THAT COULD POSSIBLY ALTER AIRBAG DEPLOYMENT. THIS SEEMS TO BE AN EXTREMELY FREQUENT OCCURRENCE WITH THESE CARS. THE REPAIR COSTS ARE IN THE MULTIPLE THOUSANDS OF DOLLARS, AND THIS IS OBVIOUSLY A SIGNIFICANT SAFETY HAZARD. SOME MODELS HAVE HAD RECALLS FOR THESE ISSUES, BUT A... Read more
Incident date: Dec 22, 2016
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SEAT SENSOR MALFUNCTIONED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 06/21/17*LJ *CN
Incident date: Feb 15, 2017
WHEN IN MOTION THE ENGINE STALL WITHOUT WARNING
Incident date: Mar 13, 2017
TL* THE CONTACT OWNS A 2007 INIFINITI M45. THE CONTACT STATED THAT THE KEYLESS IGNITION BUTTON FAILED TO START THE ENGINE AND THE FUEL GAUGE FAILED TO DISPLAY THE PROPER READING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN AUTO PARTS RETAILER WHERE A DIAGNOSTIC TEST WAS PERFORMED RELATED TO THE ENGINE WARNING INDICATOR. IT WAS DIAGNOSED THAT T... Read more
Incident date: Mar 13, 2017
TL* THE CONTACT OWNS A 2007 INIFINITI M45. THE CONTACT STATED THAT THE KEYLESS IGNITION BUTTON FAILED TO START THE ENGINE AND THE FUEL GAUGE FAILED TO DISPLAY THE PROPER READING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN AUTO PARTS RETAILER WHERE A DIAGNOSTIC TEST WAS PERFORMED RELATED TO THE ENGINE WARNING INDICATOR. IT WAS DIAGNOSED THAT T... Read more
Incident date: Mar 14, 2017
TWICE NOW, THE VEHICLE HAS COMPLETELY DIED WHILE IN MOTION, ONCE WHILE BACKING OUT OF A DRIVEWAY, ANOTHER TIME WHILE DRIVING. TOOK TO A MECHANIC (NOT DEALER MECHANIC) WHO SAID IT WAS THE CAM SHAFT AND CRANK SENSORS. I LOOKED ONLINE AND SAW THAT THERE HAD BEEN A RECALL FOR THIS PART FOR THIS YEAR, 2003 FOR INFINITI G35. YET WHEN I CALLED, I WAS TOLD THAT MY VIN WAS NOT INCLUDED IN THE RECALL. T... Read more
Incident date: Mar 16, 2017
PLASTIC SURROUNDING STREAMING COLUMN SEPARATED. STEARING WILL NOT TURN ALL THE WAY AND THE PLASTIC IS RUBBING AGAINST EACH OTHER MAKING A NOISE WHILE TRYING TO TURN OR ANY STEARING.
Incident date: Mar 15, 2017
DRIVERS SIDE SEAT WAS RAISING AND LOWERING ON ONLY 1 SIDE. I GOT INTO THE CAR THIS MORNING AND HEARD A POPPING NOISE. I NOTICED THAT THE BACK OF THE SEAT WOULD NOT RAISE UP. I CAN PHYSICALLY PUSH THE SEAT FORWARD FROM THE BACK AND THE REAR OF THE SEAT RISES UP AND IS NOT ATTACHED TO ANYTHING.
Incident date: Mar 9, 2017
WITH THE VEHICLE STATIONARY, OR AT A VERY LOW SPEED, NOT SURE BUT IN A PARKING LOT. I WAS BACKING OUT OF A PARKING SPOT AFTER TRANSITIONING FROM REVERSE TO DRIVE TURNED THE STEERING WHEEL TO THE LEFT RATHER QUICKLY AND THE STEERING WHEEL CAME TO AN ABRUPT STOP WITH A NOTICEABLE THUD SOUND. AFTER IT STOPPED I WAS ABLE THEN ABLE TO CONTINUE TURNING TO THE LEFT BUT MORE EFFORT WAS REQUIRED AND NOTICE... Read more
Incident date: Mar 12, 2017
WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 70 MPH, THE ENGINE TURNED OFF WITHOUT WARNING. THE ECO-MODE LIGHTS CAME ON WITH "SYSTEM FAILURE" WARNING. I WAS ABLE TO COAST INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART RIGHT AWAY. AFTER WORKING WITH THE TOW TRUCK DRIVER, WE WERE ABLE TO GET THE CAR STARTED AFTER ABOUT ONE HOUR. I DID NOT FEEL SAFE DRIVING THE CAR SO IT WAS TOWED TO MY HOME. ... Read more
Incident date: Mar 16, 2017
I CURRENTLY OWN A 2006 INFINITI QX56 THAT I AM CURRENTLY EXPERIENCING SAFETY ISSUES WITH THAT I WILL ARTICULATE IN THE MESSAGE BELOW. THE 2006 INFINITI QX56 CONTAINS SERIOUS DESIGN AND/OR MANUFACTURING DEFECTS WITH THEIR HEADLIGHTS THAT CAUSES THEM TO BE HIGHLY PRONE TO CONDENSATION OR MOISTURE. AS A RESULT OF THESE DEFECTIVE PARTS, INCLUDING DEFECTS IN THE HEADLAMP HOUSING, WATER AND MOISTURE AR... Read more
Incident date: Jul 28, 2016
STILL NO PARTS SINCE JULY 2016 CAN NOT USE FRONT PASSENGER SIDE OF VEHICLE.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Jul 11, 2016
TAKATA RECALL. RECEIVED NOTIFICATION IN JULY 2016. NOW 8 MONTHS LATER, WE HAVE NO FURTHER COMMUNICATION FROM INFINITI WHEN THIS WILL BE REPAIRED AND THE DEALERS DO NOT KNOW, EITHER. INFINITI'S SOLUTION IS TO DO AN INTERIM REPAIR THAT DISABLES THE PASSENGER SIDE AIRBAG- NOT REALLY "A FIX". CAN WE GET AN UPDATE FROM INFINITI WHEN THEY EXPECT TO BE ABLE TO REPAIR THIS PROBLEM?
Incident date: Jul 4, 2016
I RECEIVED A NOTICE NOT TO DRIVE MY CAR WITH A PASSENGER BECAUSE OF A FUILTY AIR BAG. WHAT GOOD IS THE CAR IF I THERES A LIFE TREATING ISSUE IF I USE IT. CALLED CLIENT AFFAIRES TO SET UP A CAR RENTAL, THE DEALER RESPONDED SAID TO CONTACT NATIONAL CAR RENTAL TO ARRANGE A PICK UP. WHEN I CALLED THE RENTAL CO, SAID THERE IS NO SUCH ARRANGEMENT ? I HAVE CONTACTED INFINITI AFFAIRS SEVERAL TIME AND REAC... Read more
Incident date: Mar 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Aug 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONATCT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Jan 23, 2017
TL* THE CONTACT OWNS A 2015 INFINITI Q70. WHILE OPERATING THE VEHICLE IN THE DRIVEWAY, IT SURGED FORWARD AND CRASHED INTO THE PARKING BARRIER IN THE NEIGHBOR'S YARD. THE FAILURE OCCURRED WITHOUT WARNING THE FAILURE OCCURRED TWICE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE FRONT END AND UNDERCARRIAGE OF THE VEHICLE EXPERIENCED SEVERE DAMAGE. THE VEHICLE WAS REPAIRED. ... Read more
Crash
Incident date: Mar 6, 2017
TAKATA RECALL THIS WEEK WE TOOK OUR 2015 INFINITI TO THE DEALERSHIP IN SPOKANE, WA IN ORDER TO REPAIR THE PASSENGER AIRBAG THAT WAS INCORRECTLY TURNING OFF WHEN AN ADULT SAT IN THAT SEAT. WE ASSUMED THE PROBLEM WAS RESOLVED, HOWEVER WITHIN A DAY OR SO THE INDICATOR LIGHT AGAIN TURNED ON STATING THAT THE PASSENGER AIRBAG WAS OFF. THIS HAPPENED WITH AN ADULT RIDING IN THE SEAT. WE ARE TERRIBLY CONC... Read more
Incident date: Mar 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE CONTACT HAD BEEN WAITING OVER A YEAR TO HEAR FROM THE MANUFACTURER IN REGARDS TO THE PARTS BEING AVAILABLE FOR THE TAKATA RECALL. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 6, 2017
THIS IS THE 2ND TIME THAT MY TRANSMISSION HAS NEEDED TO BE REPLACED. THE FIRST TIME WAS IN 2015 AND NOW THE COMPUTER IS SUGGESTING THAT MY VEHICLE NEEDS THE TRANSMISSION REPLACED AGAIN. THE FIRST TIME MY CAR WOULD NOT TRANSITION WHEN IT WAS PLACED INTO GEAR. THIS TIME MY CARS RPM'S GO ALL THE WAY UP EVEN IF I BARELY PLACE MY FOOT ON THE ACCELARATOR AND IT FEELS AS IF IT STALLS. THERE IS A SAFE... Read more
Incident date: Mar 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED ... Read more
Incident date: Jul 1, 2015
THE LEATHER ON THE DRIVER'S DOOR PANEL IS CRACKED. IT BEGAN CRACKING TWO YEARS AGO AND IS GETTING WORST. LEATHER SHOULD NOT CRACK AT 5 YEARS. INFINITI MATERIALS SHOULD BE TOP OF THE LINE. I AM VERY DISAPPOINTED ABOUT THE CRACKED LEATHER ON MY DOOR PANEL. THIS SHOULD DEFINITELY BE RECALLED.
Incident date: Mar 3, 2017
OCCUPANCY SENSOR DOES NOT NOTIFY PASSENGER AIRBAG WHEN ADULT OF 180LBS IS SITTING IN SEAT WHILE VEHICLE ENGINE IS TURNED ON, WHILE VEHICLE IS DRIVING AT 65 MPH, OR IDLE.
Incident date: Aug 15, 2016
TL* THE CONTACT OWNS A 2016 INFINTI QX60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SPLASHING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Incident date: Mar 2, 2017
REAR POWER DOOR ACTUATOR FAILURE ON VEHICLE THAT IS LESS THAN 4 YEARS OLD
Incident date: Jun 30, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more