Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 9, 2016
DASHBOARD VERY SHINY, STICKY TO TOUCH, FEELS LIKE ITS MELTING, IN OTHER WORDS LIKE A CHEWED UP GUM.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jan 5, 2017
REPLACE STEERING SHAFT ON THE EX35,FX35, SUV'S BUILT FROM OCT 31, 2007 TO APRIL 16, 2008. EXTRA PLAY IN THE STEERING MAY INCREASE THE RISK OF A CRASH. WWW.EDMUNDS.COM
Incident date: Jan 5, 2017
REPLACE STEERING SHAFT ON THE EX35,FX35, SUV'S BUILT FROM OCT 31, 2007 TO APRIL 16, 2008. EXTRA PLAY IN THE STEERING MAY INCREASE THE RISK OF A CRASH. WWW.EDMUNDS.COM
Incident date: Sep 5, 2016
TAKATA RECALL.... I WAS NOTIFIED IN SEPTEMBER OF 2016 THAT THE PASSENGER AIR BAG WAS DEFECTIVE AND I SHOULD NOT ALLOW THE SEAT BE OCCUPIED. I HAVE REPEATEDLY CALL INFINITY REQUESTING MY VEHICLE BE REPAIRED. IT IS NOW JANUARY 2017. I FEEL INFINITY'S POOR HANDLING OF THIS RECALL HAS CREATED AN UNDO BURDEN ON THE RECALL VEHICLE OWNERS. PLEASE LOOK INTO THE POOR EXECUTION OF THIS RECALL. INFINIT... Read more
Incident date: Oct 31, 2016
TAKATA RECALL MY VEHICLE HAS BEEN IN THE SERVICE DEPT SINCE 10/31/2016 I WAS ISSUED A RENTAL CAR BUT I WOULD LIKE NOTHING MORE THAN TO GET THE VEHICLE BACK THAT I AM CURRENTLY PAYING FOR. THIS IS AN INCONVENIENCE FOR MYSELF AND MY FAMILY. DRIVING A RENTAL IS LIKE WALKING ON PINS AND NEEDLES. BEING EXTRA CAREFUL.
Incident date: May 23, 2016
TAKATA RECALL...RECALL NUMBER 16V-349 STILL AWAITING REPLACEMENT PARTS SINCE THE FIRST NOTICE ARRIVED IN THE MAIL LAST SUMMER AND HAVE BEEN TOLD BY THE DEALERSHIP THAT THEY HAVE NO IDEA WHEN THE PARTS WILL BE AVAILABLE AND REFUSE TO OFFER A LOANER. THIS CAR NEEDS TO BE USED FOR WORK WITH OCCUPANTS SITTING IN THE FRONT SEAT.
INFINITI
Q50 HYBRID
(2014) — FORWARD COLLISION AVOIDANCE
Jan 12, 2017
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECO... Read more
INFINITI
Q50 HYBRID
(2014) — SERVICE BRAKES
Jan 12, 2017
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECO... Read more
INFINITI
Q50 HYBRID
(2014) — ELECTRICAL SYSTEM
Jan 12, 2017
Incident date: Jan 11, 2017
WHILE DRIVING ON THE HIGHWAY THE COLLISION SENSORS ON THE VEHICLE SUDDENLY TURNED OFF. THIS IS COMMON AND I SIMPLY TURNED THEM BACK ON. A FEW MINUTES LATER THEY TURNED BACK OFF FOLLOWED BY A BRIEF FLASH OF THE TRACTION CONTROL LIGHT ABOUT A MINUTE LATER. THE BRAKING SYSTEM ENGAGED WITHOUT WARNING, TWO YELLOW LIGHTS ILLUMINATED WHERE THE FORWARD COLLISION SENSOR TYPICALLY ALERTS, FOR ROUGHLY A SECO... Read more
Incident date: Dec 27, 2016
NHTSA RECALL 16V-349 IS FOR INFINITI M 35 OWNERS, I OWN A G37 S. THE REASON FOR THE RECALL FITS THE DESCRIPTION OF MY PROBLEM. I LIVE IN SOUTH FLORIDA AND HAV A PASSENGER DASHBOARD CRACK. INFINITI STATES IT OUT OF WARRANTY YET THEY KNOW THEY HAVE A PROBLEM BECAUSE OF THE RECALL ON THE M 35. THEY ADVISE NOT TO ALLOW PASSENGERS TO SIT IN THE PASSENGER SEAT ON THE RECALL. I FILED A CASE WITH THEM #25... Read more
Incident date: Dec 27, 2016
NHTSA RECALL 16V-349 IS FOR INFINITI M 35 OWNERS, I OWN A G37 S. THE REASON FOR THE RECALL FITS THE DESCRIPTION OF MY PROBLEM. I LIVE IN SOUTH FLORIDA AND HAV A PASSENGER DASHBOARD CRACK. INFINITI STATES IT OUT OF WARRANTY YET THEY KNOW THEY HAVE A PROBLEM BECAUSE OF THE RECALL ON THE M 35. THEY ADVISE NOT TO ALLOW PASSENGERS TO SIT IN THE PASSENGER SEAT ON THE RECALL. I FILED A CASE WITH THEM #25... Read more
Incident date: Jan 3, 2017
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V381000 (AIR BAGS), BUT THE REMEDY CAUSED THE AIR BAG WARNING INDICATOR TO REMAIN ILLUMINATED. THE CONTACT MENTIONED THAT THE DEALER FAILED TO DIAGNOSE OR REPAIR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 10,418.
Incident date: Oct 12, 2016
TL* THE CONTACT OWNS A 2016 INFINITI QX60. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY WITH THE IGNITION OFF, THE VEHICLE ROLLED BACKWARDS. THE CONTACT STATED THAT THE VEHICLE STRUCK AND RAN OVER HIS SPOUSE. THE SPOUSE SUSTAINED FIVE FRACTURED RIBS, A FRACTURED COLLAR BONE, A FRACTURED CLAVICLE, A PUNCTURED LUNG, AND CONTUSIONS ON THE HEAD AND FACE. THE CONTACT WAS TRANSPORTED BY AMBULANCE TO THE... Read more
1 injured
Incident date: Jan 11, 2017
THE BRACKET ON THE LEFT SIDE OF THE DRIVERS FRONT SEAT HAS BROKEN. THE SEAT NOW SAGS SEVERAL INCHES IN THE LEFT/ REAR SIDE. THIS IS PLACING SUBSTANTIALLY MORE STRESS ON THE RIGHT SIDE'S BRACKET. THIS BRACKET FAILED WHILE DRIVING THE CAR. *TR
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM... Read more
Incident date: Jun 5, 2016
WHILE IN MOTION ON A HIGHWAY ON THE WAY TO OUR SUMMER VACATION, OUR BRAND NEW INFINITI QX80 STARTED SMOKING FROM UNDER THE HOOD AND THE AIR CONDITIONER WENT OUT. AFTER HAVING THE CAR TOWED BACK TO THE DEALERSHIP (AND GETTING A TAXI TO TAKE US TO A RENTAL CAR PLACE) WE WERE TOLD THAT THE VEHICLE HAD COME FROM THE FACTORY WITH AN OIL COOLER WATER HOSE THAT WAS 2 INCHES LONGER THAN STANDARD, CAUSING... Read more
Incident date: Jan 8, 2017
ON JANUARY 8, 2017, I WAS PULLING INTO A PARKING SPOT IN A LOCAL HARDWARE STORE'S PARKING LOT AND THE CAR STARTED TO ACCELERATE ON ITS OWN ACCORD. I HAD TO PRESS DOWN ON THE BRAKE PEDAL HARD TO STOP THE CAR, WHILE ALL THE TIME THE CAR WAS STILL AGGRESSIVELY ACCELERATING ON ITS OWN. THINKING MY FOOT HAD INADVERTENTLY BEEN PUSHING ON THE GAS PEDAL WHILE ALSO BRAKING, I PULLED MY FOOT OFF OF THE BRAK... Read more
Incident date: Dec 20, 2016
BOTH MY WIFE AND I FEEL THAT THE HEATED STEERING WHEEL GETS TOO HOT TO COMFORTABLY HOLD CONTINUOUSLY. THIS ENCOURAGES THE DRIVER TO TURN OFF THE STEERING WHEEL HEATER WHILE DRIVING. UNFORTUNATELY, THE SWITCH IS LOCATED IN THE LOWEST BANK AT THE DRIVERS LEFT KNEE WHERE IT IS VERY DIFFICULT TO SEE. IT IS ALSO IN CLOSE PROXIMITY TO THE SWITCHES TO TURN OFF THE VEHICLE DYNAMIC CONTROL, BACK-UP COLL... Read more
Incident date: Dec 20, 2016
BOTH MY WIFE AND I FEEL THAT THE HEATED STEERING WHEEL GETS TOO HOT TO COMFORTABLY HOLD CONTINUOUSLY. THIS ENCOURAGES THE DRIVER TO TURN OFF THE STEERING WHEEL HEATER WHILE DRIVING. UNFORTUNATELY, THE SWITCH IS LOCATED IN THE LOWEST BANK AT THE DRIVERS LEFT KNEE WHERE IT IS VERY DIFFICULT TO SEE. IT IS ALSO IN CLOSE PROXIMITY TO THE SWITCHES TO TURN OFF THE VEHICLE DYNAMIC CONTROL, BACK-UP COLL... Read more
Incident date: Jan 9, 2017
INFINITI G35 SEDAN 6 SPEED MANUAL TRANSMISSION - UP REV - VQ35DE OIL CONSUMPTION IS BEYOND SAFE AND OPERATIONAL UNDER NORMAL DRIVING CONDITIONS. INITIALLY CAR ENGINE SEIZED AFTER 3000 MILES OF DRIVING. DEALERSHIP SAID IT WAS THE OIL CONSUMPTION, AND THE CUSTOMER NEEDED TO ADD OIL. (THIS INCIDENT WAS NOT REPORTED BY INFINITI OF MARIN). ACCORDING TO INIFINIT TSB - ITB08-002D - THIS IS AN AP... Read more
Incident date: Jan 9, 2017
INFINITI G35 SEDAN 6 SPEED MANUAL TRANSMISSION - UP REV - VQ35DE OIL CONSUMPTION IS BEYOND SAFE AND OPERATIONAL UNDER NORMAL DRIVING CONDITIONS. INITIALLY CAR ENGINE SEIZED AFTER 3000 MILES OF DRIVING. DEALERSHIP SAID IT WAS THE OIL CONSUMPTION, AND THE CUSTOMER NEEDED TO ADD OIL. (THIS INCIDENT WAS NOT REPORTED BY INFINITI OF MARIN). ACCORDING TO INIFINIT TSB - ITB08-002D - THIS IS AN AP... Read more
Incident date: May 24, 2013
THIRD LIGHT FAILED AT APPROX 62800 MILES 5/24/2013 .THIS IS A WELL DOCUMENTED ISSUE WITH THIS VEHICLE, CAUSING AN UNSAFE CONDITION DUE TO IMPROPER WARNING TO FOLLOWING VEHICLES. THIS IS A VERY COSTLY REPAIR AND SHOULD BE COVERED BY A RECALL. TO DATE INFINITI HAS DONE NOTHING TO CORRECT.
Incident date: Jan 9, 2017
AUDIO FINISHER CIRCUIT BOARD HAS FAILED CAUSING FAILURE OF AUTO HEAT AND AC CONTROL TO FUNCTION CAUSING WINDOWS TO FOG CREATING AN UNSAFE CONDITION. THIS IS A WELL DOCUMENTED ISSUE AND AN EXTREMELY EXPENSIVE REPAIR.THIS HAS BEEN ADDRESSED FOR 2003 MODELS WITH NHTSA 100001246 AND NHTSA 100001162, INFINITI SHOULD RECALL THE 2004
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2007 INFINTI M45. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Sep 1, 2016
TAKATA RECALL I ASSUME THIS IS THE CASE - HOWEVER- I RECEIVED A RECALL NOTICE MONTHS AGO AND THE HAVE STILL NOT HEARD ABOUT ANY FOLLOW-UP AT ALL FROM THE DEALER, I WANT TO HAVE MY PART REPLACED ASAP - THIS IS NOW MORE THAN AN INCONVENIENCE
Incident date: Jun 15, 2015
TAKATA RECALL (INFINITY) I RECEIVED A RECALL NOTICE FROM INFINITY BACK IN MAY OR JUNE, 2015.THE NOTICE STATED MY INFINITY,M35X, 007, WAS BEING RECALL DUE TO A PASSENGER SIDE FAULTY FRONT AIRBAG AND COULD NOT AND SHOULD ALLOW ANYONE TO RIDE ON THE FRONT PASSENGER SIDE. I WOULD BE RECEIVING A SECOND NOTICE IN ABOUT 30 DAYS TELLING ME WHEN TO BRING MY CAR IN FOR THE REPAIRS. I NEVER RECEIVED A S... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jan 5, 2017
TAKATA RECALL - PASSENGER AIRBAG. I'VE HAD THIS CAR FOR 9 MONTHS AND I CAN'T HAVE PASSENGERS RIDE IN IT? GET ME A LOANER CAR THEN.
Incident date: Mar 4, 2016
ODOMETER NOT OPERATING - NOT FUNCTIONING AT ALL
Incident date: Jun 1, 2016
NISSAN/INFINITI SHOULD RECALL THE 2009 G37 AIRBAGS ALONG WITH THE OTHERS THEY HAVE RECALLED. THERE IS AN ISSUE WITH CRACKING MELTING DASHES ON MANY OF THE 2008/2009 DASHES THAT MAY AFFECT THE ABILITY OF THE AIRBAG TO DEPLOY. MY DASH IS CRACKING AND MELTING (THIS ALSO AFFECTS VISIBILITY) AND INFINITI SAYS THIS IS THE RESPONSIBILITY OF THE INDIVIDUAL. THEY KNOW THIS IS AN ISSUE AS THEY EXTENDED T... Read more
Incident date: Jan 3, 2017
WHILE DRIVING DOWN THE ROAD THE GAUGE CLUSTER COMPLETELY RESET ITSELF AND NONE OF MY GAUGES (INCLUDING TACH AND SPEEDO) WERE OPERATIONAL FOR A PERIOD OF APPROX 5 SECS UNTIL IS RESET ITSELF. ISSUE OCCURRED AT 8:45PM JAN 3RD, 2017 DURING RAINY CONDITIONS. TEMPERATURE ABOUT 45 DEGREES. HAD JUST COMPLETED A MEDIUM SWEEPING 90 DEGREE RIGHT HAND TURN AND WAS DRIVING STRAIGHT COMING OVER THE CREST OF A ... Read more
Incident date: Jan 4, 2017
AUTO STALLS AT LOW SPEED MOTION EITHER WHILE SLOWING DOWN OR STARTING TO MOVE. STALLS OUT IN TRAFFIC AND ALMOST CAUSED SEVERAL WRECKS ON A CITY STREET WHEN STALLED TRYING TO GET THROUGH TRAFFIC.
Incident date: Jul 22, 2016
TAKATA INFLATORS - WHAT CAN I DO TO HAVE THIS RECALL CORRECTED? AS OF TODAY INFINITI HAS TAKEN NO ACTION (OTHER THAN SEND OUT NOTICES THERE IS A RECALL) NOR DO THEY HAVE ANY ESTIMATED TIMEFRAME TO CORRECT THIS RECALL ISSUE. I DO NOT HAVE USE OF MY FRONT SEAT (WITH MY OLDER GRANDCHILD) DUE TO HIS RECALL. IS THERE ANY LAW THAT REQUIRES INFINITI TO FIX THIS ISSUE WITHIN A SPECIFIC TIMEFRAME? ... Read more
Incident date: Aug 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.... Read more
Incident date: Dec 1, 2016
AIRBAG LIGHT BLINKING. RECALL FOR THIS CAR YEAR AND MODEL BUT NOT MY SPECIFIC VEHICLE?? DEALERSHIP & INFINITI REFUSING TO FIX THIS UNDER RECALL...
Incident date: Jun 20, 2016
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. ... Read more
Incident date: Jun 20, 2016
I HAVE COMPLAINED TO INFINITI SEVERAL TIMES THROUGHOUT THE 6 MONTHS I'VE HAD THE VEHICLE. I NOTICED AFTER A FEW WEEKS OF LEASING THE CAR THAT WHEN I STEER ALMOST TO A 90 DEGREE ANGLE WHETHER IT BE OUT OF A RIGHT OR LEFT TURN THE CAR LOSES ACCELERATION. THIS HAPPENS ON A DAILY BASIS, NOT EVERY TIME I TURN, BUT MORE TIMES THAN NONE IT LOSES CONSIDERABLE ACCELERATION WHICH HAS ALMOST CAUSED A WRECK. ... Read more
Incident date: Jan 20, 2016
TL* THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Jun 1, 2016
THE RECALL ON THE AIR BAGS HAS KEPT ME FROM BEING ABLE TAKE MY KIDS TO THEIR EVENTS, TAKE PROSPECTS/CLIENTS OUT AND WHEN I CALLED INFINITY OF CHARLOTTE, NC-WHERE I PURCHASED THE CAR THEY WOULD NOT OFFER ME A RENTAL UNTIL FIXED. INSTEAD THEY OFFERED TO REPLACE THE AIR BAG WITH THE EXACT SAME MODEL AIR BAG. THE SERVICE DEPARTMENT REP SAID THERE WAS ONLY A 1% CHANCE THE BAGS WOULD DEPLOY SPRAYING SHR... Read more
Incident date: Jun 1, 2016
THE RECALL ON THE AIR BAGS HAS KEPT ME FROM BEING ABLE TAKE MY KIDS TO THEIR EVENTS, TAKE PROSPECTS/CLIENTS OUT AND WHEN I CALLED INFINITY OF CHARLOTTE, NC-WHERE I PURCHASED THE CAR THEY WOULD NOT OFFER ME A RENTAL UNTIL FIXED. INSTEAD THEY OFFERED TO REPLACE THE AIR BAG WITH THE EXACT SAME MODEL AIR BAG. THE SERVICE DEPARTMENT REP SAID THERE WAS ONLY A 1% CHANCE THE BAGS WOULD DEPLOY SPRAYING SHR... Read more
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more
Incident date: Dec 26, 2016
TL* THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) HOWEVER, THE DEALER REFUSED TO PERFORM THE REPAIR. THE CONTACT STATED THIS WAS DUE TO THEIR REFUSAL TO SIGN A WAIVER ABSOLVING THE TECHNICIAN OF ANY LIABILITY OF DAMAGES CAUSED BY THEM FOR ATTEMPTING TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CO... Read more
Incident date: Dec 27, 2016
WE HAVE HAD REPEATED ISSUES WITH THE TRANSMISSION FAILING ON THIS VEHICLE. THE VEHICLE WILL OFTEN NOT ACCELERATE FROM A STOP OR TO PASS ANOTHER VEHICLE. THE TRANSMISSION WILL SHUDDER, JERK, AND EMITS A HIGH PITCHED WHINE. WE HAVE NEARLY HAD SEVERAL ACCIDENTS WITH THIS VEHICLE BECAUSE IT CANNOT GET OUT OF THE WAY. THE DEALER REPLACED THE TRANSMISSION ABOUT 6 MONTHS AGO AND THE PROBLEMS ARE EVEN... Read more
Incident date: Dec 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) WAS RECEIVED IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PRO... Read more
Incident date: May 1, 2016
TAKATA INFLATORS?? RE: MANUFACTURER RECALL NUMBERR1618 NHTSA RECALL NUMBER16V-349 FOR 7 MONTHS I'VE BEEN WAITING FOR A FIX TO THIS ISSUE (RECEIVED A RECALL NOTICE IN MAY 2016). I CAN'T HAVE A PASSENGER SIT IN THE FRONT SEAT!!! REALLY?? THIS UNRESOLVED RECALL NOTICE IS HAMPERING MY ENJOYMENT OF THE VEHICLE. IT IS ALSO IMPOSSIBLE TO SELL. WHAT IS THE STATUS OF THE FIX FOR THIS ISSUE?? MY LOCAL I... Read more
Incident date: Dec 11, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE OPERATED DUE TO CORRODED REAR CONTROL ARMS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE AND REAR CONTOL ARMS WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11... Read more
Incident date: Dec 8, 2016
AUDIO "FINISHER" BOARD SHORTS OUT, THE RADIO IS COMPROMISED BUT THE SAFETY ISSUE IS THAT THE HEATER CONTROLS SWITCH TO HIGH, AND ON FLOOR HEATER VENTS. THERE IS NO LONGER A DEFROSTER AND THE CONTROLS ARE INOPERABLE. INFINITY IN THE PAST ISSUED THE FOLLOWING: 2003 G35 SEDAN AUDIO FINISHER CIRCUIT BOARD VOLUNTARY SERVICE CAMPAIGN.