Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 24, 2017
I BOUGHT MY CAR USED WITH LESS THAN 53,000MI STILL UNDER MANUFACTURED WARRANTY AND I EVEN BOUGHT AN EXTENDED WARRANTY FROM CARMAX WHEN I BOUGHT THE CAR. I WAS DRIVING CAR AND WITHIN A WEEK I TOOK TO CARMAX CLUTCH WASN'T FEELING THE SAME WHEN SHIFTING (RETURN PRESSURE LOOSENED UP) THEY SAID CAR WAS FINE. JUST A LITTLE OVER A MONTH LATER I TOOK CAR TO INFINITI FOR SAME PROBLEM, THEY ALSO SAID THE CA... Read more
Incident date: May 14, 2017
THE STEERING WHEEL HOUSING CAME OFF TRACK/SEPARATED AND I CANNOT USE THE STEERING WHEEL WITHOUT IT BEING IN A RAISED MANNER SO THE HOUSING WONT RUB AGAINST THE STEERING WHEEL. THE CAR IS OUT OF MANUF WARRANTY BY YEARS NOT MILEAGE. (4 YR 60K). I SEE OTHER COMPLAINTS ONLINE AND DEALER WILL NOT HONOR THE OBVIOUS DESIGN DEFECT.
Incident date: May 24, 2016
TAKATA RECALL - IT HAS BEEN A FULL YEAR AND MY AIRBAG HAS STILL NOT BEEN REPLACED.
Incident date: May 11, 2017
HAD SEVERAL INCIDENTS INVOLVING REVVING OF ENGINE AND VEHICLE NOT ACCELERATING WHEN MERGING OR FROM A STOP SIGN. I WAS ALMOST INVOLVED IN ACCIDENT ON INTERSTATE 95 WHEN MERGING, INFINITI HAS REPLACED TRANMISSION AND MULTIPLE OTHER PARTS BUT PROBLEM STILL NOT FIXED. THERE IS STILL A VIBRATING METAL NOISE WHEN DRIVING THE VEHICLE UP HILL AT A SLOW SPEED, NOT ACTUALLY ACCELERATING JUST MAINTAINING ... Read more
Incident date: May 20, 2017
WHILE DRIVING BRAKE LIGHT COMES ON (NOT ABS LIGHT), AND WHEN PUSH THE BRAKES IS HARD TO STOP AND HAS A RATTLE NOISE ON BRAKES, IF YOU TURN THE VEHICLE OFF AND TURNED BACK ON EVERYTHING GOES TO NORMAL, I KNOW THAT THIS PROBLEM IS ON NISSAN ARMADA WICH IT HAS A RECALL BUT NOT ON THE INFINITI, THE RECALL IS DELTA STROKE SENSOR WITH CODE C1179
Incident date: May 1, 2017
MARCH 7, 2017, NISSAN AGREED TO REPLACE THE STEERING COLUMN LOCK ON THE 2009-2010 ALTIMAS AND MAXIMA DUE TO THE MALFUNCTIONING OF THE ELECTRIC STEERING COLUMN LOCK FREE OF CHARGE. I HAVE THE EXACT PROBLEM WITH MY 2009 INFINITI M35X WHICH NISSAN ALSO MAKE. THERE NEED TO BE A RECALL ON THIS ELECTRONIC PART FOR ALL INFINITI, ALTIMA, AND MAXIMA. IT COST $900 TO $1,500 TO REPLACE THE PART. I HAVE BE... Read more
Incident date: May 1, 2017
MARCH 7, 2017, NISSAN AGREED TO REPLACE THE STEERING COLUMN LOCK ON THE 2009-2010 ALTIMAS AND MAXIMA DUE TO THE MALFUNCTIONING OF THE ELECTRIC STEERING COLUMN LOCK FREE OF CHARGE. I HAVE THE EXACT PROBLEM WITH MY 2009 INFINITI M35X WHICH NISSAN ALSO MAKE. THERE NEED TO BE A RECALL ON THIS ELECTRONIC PART FOR ALL INFINITI, ALTIMA, AND MAXIMA. IT COST $900 TO $1,500 TO REPLACE THE PART. I HAVE BE... Read more
Incident date: Mar 31, 2017
MY DASH BOARD STARTED CRACKING ACROSS THE BOTTOM OF THE LEATHER.
Incident date: May 19, 2017
ENGINE SHUTOFF WITHOUT WARNING. SERVICE ENGINE SOON, SLIP, AND VDC OFF INDICATORS ALL IMMEDIATELY ILLUMINATED. PROBLEM OCCURRED 3 TIMES WITHIN A ONE HOUR PERIOD. I WAS ABLE TO PULL OFF THE ROAD AND RESTART THE CAR EACH TIME. THIS COULD HAVE BEEN A VERY DANGEROUS CONDITION, ESPECIALLY IF IT WOULD HAVE HAPPENED WHILE ON AN EXPRESSWAY. PROBLEM SEEMS SIMILAR TO RECALL 03V455000, BUT MY VIN IS NOT LIST... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE DRIVING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWA... Read more
Incident date: May 15, 2017
I HAVE A FAILED FUEL RAIL PRESSURE SENSOR WHICH IS PART OF A VOLUNTARY SAFETY RECALL THAT WAS DONE IN 2012. I CALLED THE MANUFACTURER TO INFORM THEM ABOUT MY FUEL SENSOR THEY TOLD ME THAT MY CAR ISN'T PART OF THE RECALL BECAUSE THEIR ENGINEERS DETERMINED THAT IT WASN'T PART OF THE RECALL! I'M NOT SURE HOW THEY DETERMINED THAT OUT OF ALL CARS PRODUCED THAT YEAR. NOW I'M STUCK WITH A CAR I CAN'T D... Read more
Incident date: May 10, 2017
TL* THE CONTACT OWNS A 2013 INFINITI QX56. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE AND THE VEHICLE SHOOK. THE FOLLOWING DAY, THE CONTACT NOTICED THAT THE REAR OF THE VEHICLE WAS SAGGING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUSPENSION AIR BAG ON THE REAR DRIVER'S SIDE OF THE VEHICLE EXPLODED AND NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO TAKE ... Read more
Incident date: May 11, 2017
MY 2009 INFINITI G37 CONVERTIBLE HAS DEVELOPED EXTENSIVE CRACKS OF THE DASH COVERING THE FRONTAL AIR BAGS. MY SAFETY CONCERN IS THAT THE DASH PART WOULD NOT RESPOND AS INTENDED BY DESIGNERS DURING AN AIRBAG DEPLOYMENT, AND CAUSE INJURY TO THE VEHICLE OCCUPANTS IN SPITE OF THE EXPECTED AIRBAG SAFETY FUNCTION. FOR INSTANCE, INJURY COULD BE CAUSED BY DASH SPLINTERS, DETACHING EASILY IN CORRESPOND... Read more
Incident date: May 4, 2017
I WAS FILLING GAS UP SUDDENTLY MY CAR DID NOT WANT TO START. MY CHECK ENGINE LIGHT SOON WHEN ON. WHEN I STARTED DRIVING MY CAR WAS MOVING POORLY. MY ENGINE LIGHT WHEN ON AFTER. I WHEN TO AUTOZONE TO CHECK MY CODE. THEY SAID IT WAS DUE TOO CAMSHAFT SENORS.
Incident date: May 4, 2017
I WAS FILLING GAS UP SUDDENTLY MY CAR DID NOT WANT TO START. MY CHECK ENGINE LIGHT SOON WHEN ON. WHEN I STARTED DRIVING MY CAR WAS MOVING POORLY. MY ENGINE LIGHT WHEN ON AFTER. I WHEN TO AUTOZONE TO CHECK MY CODE. THEY SAID IT WAS DUE TOO CAMSHAFT SENORS.
Incident date: Apr 30, 2017
MY CAR RANDOMLY SHUTS OFF IN THE MIDDLE OF DRIVING. FIRST TIME I WAS ON THE HIGHWAY AND IT STARTED RIGHT BACK UP. THEN AGAIN WHEN I GOT HOME. ONE TIME IT HAD A P0340 CODE FOR THE CAMSHAFT POSITION SENSOR, AND I CHANGED IT THREE TIMES IN THE LAST WEEK AND IT STILL SHUTS OFF IN THE MIDDLE OF DRIVING.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NO... Read more
Incident date: Feb 21, 2016
WHEN THE VDC OFF AND SLIP LIGHT ARE ON ALONG WITH THE SERVICE ENGINE SOON LIGHT THE CAR LOSES POWER WHEN ACCELERATING UNDER 40 MPH AND WILL SHUT OFF WHILE DRIVING ON STREET OR HIGHWAY. CAR ALSO STALLS FOR A PERIOD OF TIME WHEN CUTTING CAR ON. THIS IS REALLY DANGEROUS FOR MY FAMILY AND OTHER FAMILIES. PLEASE FIND OUT SOMETHING SOON ALSO SEEN A RECALL FOR SAME PROBLEMS WITH 2003 INFINITI G35. SO WHY... Read more
Incident date: Apr 8, 2017
TL* THE CONTACT OWNS A 2004 INFINITI Q45. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE ENGINE STALLED WHILE THE SERVICE ENGINE SOON WARNING LIGHT AND ANOTHER UNKNOWN LIGHT ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CAM POSI... Read more
Incident date: May 6, 2017
I RECEIVED A CHECK ENGINE LIGHT CODE THAT INDICATED A EVAP SYSTEM LEAK. THEN I NOTICED THE SMELL OF FUEL AFTER FILLING UP AND A PUDDLE ON THE GROUND. EXAMINED FUEL FILLER PIPE AND FUEL TANK AND DISCOVERED THE FILLER PIPE NEAR THE FUEL TANK IS CORRODED AND LEAKING FUEL. I COULD NOT DETERMINE THE EXACT LOCATION OF THE LEAK.
Incident date: Mar 24, 2017
THE FLASHING AIRBAG LIGHT ON THE DASH IS A CONSTANT EVENT. THIS AIRBAG LIGHT FLASHES INDICATING THAT THE PASSENGER AIRBAG IS OFF. THIS OCCURS ALL THE TIME, WHETHER THERE IS A PASSENGER IN THE FRONT SEAT OR NOT, AND REGARDLESS OF ANY PASSENGER WEIGHT OR HEIGHT. THE ONBOARD DIAGNOSTICS, BASED ON THE FLASHING PATTERN ON THE CONSOLE, INDICATE A PROBLEM WITH THE OCS (OCCUPANT CLASSIFICATION SYSTEM).... Read more
Incident date: Feb 14, 2017
TAIL LIGHT ON THE CAR CAUGHT ON FIRE IN THE MIDDLE OF THE NIGHT IN THE OFF POSITION OUTSIDE MY RESIDENCE.
Fire
Incident date: Apr 21, 2017
MY WIFE WAS DRIVING HER 2008 QX56 AND WHEN SHE TRIED TO BRAKE HER FOOT WENT TO THE FLOOR AND SHE HEARD A GRINDING NOISE, SHE PUMPED AND PUMPED THE BRAKES BUT DID NOT NOTICE ANY MEASURABLE SLOWING DOWN OF THE VEHICLE. FORTUNATELY THERE WAS NO ONE IN FRONT OF HER AND SHE WAS EVENATUALLY ABLE TO SAFELY PULL INTO A PARKING LOT AND STOP THE VEHICLE. UPON MY RESEARCH THIS APPEARS TO BE A KNOW DEFECT. ... Read more
Incident date: Jun 1, 2011
BUBBLING/STICKY DASHBOARD/MELTING DASHBOARD
Incident date: Jun 1, 2011
BUBBLING/STICKY DASHBOARD/MELTING DASHBOARD
Incident date: Apr 27, 2017
THE THIRD BRAKE LIGHT THAT SITS IN THE WINDOW DOESN'T NOT LIGHT WHEN BRAKES ARE APPLIED WHEN POWER WAS ATTACHED TO THE LIGHT IT WORKED BUT NOT WHEN PLUGGED IN TO THE HARNESS IN THE CAR THE TAIL BRAKE LIGHTS WORK HOWEVER
Incident date: Apr 27, 2017
THE THIRD BRAKE LIGHT THAT SITS IN THE WINDOW DOESN'T NOT LIGHT WHEN BRAKES ARE APPLIED WHEN POWER WAS ATTACHED TO THE LIGHT IT WORKED BUT NOT WHEN PLUGGED IN TO THE HARNESS IN THE CAR THE TAIL BRAKE LIGHTS WORK HOWEVER
Incident date: Apr 27, 2017
THE THIRD BRAKE LIGHT THAT SITS IN THE WINDOW DOESN'T NOT LIGHT WHEN BRAKES ARE APPLIED WHEN POWER WAS ATTACHED TO THE LIGHT IT WORKED BUT NOT WHEN PLUGGED IN TO THE HARNESS IN THE CAR THE TAIL BRAKE LIGHTS WORK HOWEVER
Incident date: Apr 26, 2017
AS I WAS TRAVELING ON A CITY STREET, THE BRAKES ON MY 2004 INFINITI QX56 STARTED MAKING A GRINDING NOISE AND THE BRAKE LIGHT ON DASH BOARD WENT ON MAKING IT HARD TO COME TO A STOP. I DON'T KNOW WHATS CAUSING THIS PROBLEM. I KNOW THERE WAS A RECALL ON THIS VEHICLE FOR THE SAME REASON (BRAKES) BUT I DON'T HAVE THE NUMBER
Incident date: Jan 1, 2013
1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY P... Read more
Incident date: Jun 15, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE REPAIR PARTS WERE NOT AVAILABLE FOR 2,006 ... Read more
Incident date: Feb 15, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER AND RESTART THE VEHICLE, BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT MENTIONED THAT THE SERVICE ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT INFORMED THE ... Read more
Incident date: Jan 22, 2017
MY CAR RANDOMLY SHUTS OFF WHEN I'M DRIVING. I ACTUALLY ENDED UP HITTING THE FREEWAY DIVIDER. I NEED THIS PROBLEM FIXED. I HAVE BEEN DRIVING WITH THE CAR TURNING OFF ON ME SINCE JANUARY. THE PROBLEM HAS GOTTEN WORSE.
Crash
Incident date: Apr 21, 2017
INFINITY M35 [XXXXXX] I LOVE MY INFINITY AND WOULD LIKE TO KEEP IT AND DRIVE MANY MORE MILES, BUT I HAVE 3 ISSUES 1) TRAMLINING - CAR MOVES LEFT AND RIGHT, HARD TO DRIVE, A SAFETY CONCERN 2) INTERIOR DASH AND CRACKS AND DETONATING, NEEDS REPLACING 3) INTERIOR HEADLINER IS SAGGING AND NEED REPLACING WHAT ARE MY OPTIONS? CAN NISSAN HELP ME OUT WITH THESE REPAIRS? THANK YOU FOR RESPONDING! ... Read more
Incident date: Apr 21, 2017
INFINITY M35 [XXXXXX] I LOVE MY INFINITY AND WOULD LIKE TO KEEP IT AND DRIVE MANY MORE MILES, BUT I HAVE 3 ISSUES 1) TRAMLINING - CAR MOVES LEFT AND RIGHT, HARD TO DRIVE, A SAFETY CONCERN 2) INTERIOR DASH AND CRACKS AND DETONATING, NEEDS REPLACING 3) INTERIOR HEADLINER IS SAGGING AND NEED REPLACING WHAT ARE MY OPTIONS? CAN NISSAN HELP ME OUT WITH THESE REPAIRS? THANK YOU FOR RESPONDING! ... Read more
Incident date: Apr 21, 2017
INFINITY M35 [XXXXXX] I LOVE MY INFINITY AND WOULD LIKE TO KEEP IT AND DRIVE MANY MORE MILES, BUT I HAVE 3 ISSUES 1) TRAMLINING - CAR MOVES LEFT AND RIGHT, HARD TO DRIVE, A SAFETY CONCERN 2) INTERIOR DASH AND CRACKS AND DETONATING, NEEDS REPLACING 3) INTERIOR HEADLINER IS SAGGING AND NEED REPLACING WHAT ARE MY OPTIONS? CAN NISSAN HELP ME OUT WITH THESE REPAIRS? THANK YOU FOR RESPONDING! ... Read more
Incident date: Apr 18, 2017
I EXPERIENCED THE THIRD EPISODE AFTER A COLD START AND TURNING AND ENTERING WITH PLENTY OF TIME INTO ONCOMING TRAFFIC ON A TWO LANE HIGHWAY OF 50MPH FROM A BOULEVARD. AFTER TURNING I HAD NO ACCELERATION. ENGINE RPM WAS REVVING EXCESSIVELY BUT IF FELT AS THOUGH TRANSMISSION WASN'T SHIFTING. NO POWER. I HAD TO PULL OVER DUE TO SLOW SPEED AND TRAFFIC COMING UP BEHIND ME. VERY DANGEROUS. AFTER I... Read more
Incident date: Apr 8, 2017
DUNLOP P245/R40R19 RUN FLATS. THESE TIRES SHOULD NOT BE ALLOWED TO BE SOLD TO THE PUBLIC UNTIL THE ISSUES ARE RESOLVED. WE WERE DRIVING HOME WHEN THE FLAT TIRE LIGHT CAME HOME. WE WERE ON CITY STREETS. AAA PUT ON THE SPARE TIRE. THE DEALERSHIP STATED ON THE REPAIR ORDER THAT THE SIDEWALL OF TIRE WAS BLOWN OUT. WE HAD TO PURCHASE A NEW TIRE FOR $468. A WEEK LATER - THE 3 REMAINING TIRES ALL H... Read more
Incident date: Apr 7, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VALVE NEEDED TO BE REPLACED ON THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED AND SPONTANEOUSLY CAUGHT ON FIRE WHILE PARKED AT HOME THE FOLLOWING DAY. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE F... Read more
Fire
Incident date: Mar 24, 2017
THE BATTERY CONSTANTLY GOES DEAD IN THE CAR. I BOUGHT A NEW INFINITY BATTERY IN THE CAR THE SAME THING HAPPENED. YOU CAN REPRODUCE THIS PROBLEM BY SITTING IN THE CAR LISTENING TO THE RADIO FOR 30 MINUTES. I WAS SITTING IN THE CAR LISTENING RADIO AND THE CAR BATTERY WENT DEAD AND THE CAR SHUT OFF. THIS IS A HUGE ISSUE, THE QX56 IS A 8 CYLINDER CAR. IT DOES NOT CHARGE VERY EASILY. I HAVE TO CARRY A ... Read more
Incident date: Apr 5, 2017
PASSENGER AIRBAG LIGHT CAME ON (APRIL 5, 2017)WHILE ON HIGHWAY. HAD DEALER DIAGNOSE AND THE RESULTS CAME OUT AS THE SENSOR HAS FAILED.THE WHOLE SEAT NEEDED TO BE REPLACED. COSTING OVER 6K USD, SENSOR CANT BE REPLACED BY ITSELF IS ABSURD. EXTENDED WARRANTY DID NOT COVER IT EITHER EVEN WITH PREMIER CARE FROM ALL STATE.I TRIED GETTING IT TAKEN CARE OF BECAUSE LIVES ARE AT STAKE BUT WHAT CAN YOU DO IF... Read more
Incident date: Apr 8, 2017
I PURCHASED THIS CAR ON 3/18/2017 AND THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR.THIS IS A SAFETY ISSUE SINCE THERE IS NOT ENOUGH ROOM FOR A PERSON TO DEPRESS BRAKE WITH OUT HITTING THE ACCELERATOR PEDAL.I HAVE ALMOST GOTTEN IN AN ACCIDENT DRIVING THE CAR DUE TO THIS ISSUE ON A CITY STREET WHILE TURNING.I CALLED DELEARSHIP AND THEY AGREE ITS TOO CLOSE BUT WILL NOT DO ANYTHING ABOUT IT.THEY SA... Read more
INFINITI
QX60 HYBRID
(2014) - STRUCTURE:BODY
Apr 11, 2017
Incident date: Apr 7, 2017
THIS IS THE SECOND TIME MY CAR HAS ROLLED WITH MY CHILD INSIDE THE VEHICLE I HAD THE CAR IN MY DRIVEWAY WHICH IS ON A LEVEL GROUND NOT ELEVATED I PUT MY CAR IN PARK AND OPENED THE DOOR BECAUSE I REALIZED I HAD TO RUN INTO THE GARAGE TO CLOSE IT AND THE CAR STARTED ROLLING THIS TIME MY DRIVER DOOR GOT CAUGHT ON THE HOUSE AND NOW I HAVE OVER $3000 IN REPAIRS THE FIRST TIME NO DAMAGE TO MY CAR ... Read more
INFINITI
QX60 HYBRID
(2014) - VEHICLE SPEED CONTROL
Apr 11, 2017
Incident date: Apr 7, 2017
THIS IS THE SECOND TIME MY CAR HAS ROLLED WITH MY CHILD INSIDE THE VEHICLE I HAD THE CAR IN MY DRIVEWAY WHICH IS ON A LEVEL GROUND NOT ELEVATED I PUT MY CAR IN PARK AND OPENED THE DOOR BECAUSE I REALIZED I HAD TO RUN INTO THE GARAGE TO CLOSE IT AND THE CAR STARTED ROLLING THIS TIME MY DRIVER DOOR GOT CAUGHT ON THE HOUSE AND NOW I HAVE OVER $3000 IN REPAIRS THE FIRST TIME NO DAMAGE TO MY CAR ... Read more
Incident date: Oct 20, 2016
THE AIRBAG DOES NOT WORK ON THE STEERING COLUMN THE DEALER SAYS IT'S DUE TO A COLD SPRING ON THE BACKSIDE OF THE AIRBAG THAT ALLOWS ELECTRICITY TO GO THROUGH IT TO MAKE IT WORK AND ONCE OVER $1000 TO REPLACE THE COIL- SPRING IN ORDER TO MAKE THE AIRBAG WORK WHICH IS CONNECTED TO ALL THE OTHER SAFETY AIRBAGS IN THE VEHICLE IF THE DRIVERS AIRBAG DOES NOT WORK NEITHER DOES ANY OF THE OTHER AIRBAGS IN... Read more
Incident date: Oct 20, 2016
THE AIRBAG DOES NOT WORK ON THE STEERING COLUMN THE DEALER SAYS IT'S DUE TO A COLD SPRING ON THE BACKSIDE OF THE AIRBAG THAT ALLOWS ELECTRICITY TO GO THROUGH IT TO MAKE IT WORK AND ONCE OVER $1000 TO REPLACE THE COIL- SPRING IN ORDER TO MAKE THE AIRBAG WORK WHICH IS CONNECTED TO ALL THE OTHER SAFETY AIRBAGS IN THE VEHICLE IF THE DRIVERS AIRBAG DOES NOT WORK NEITHER DOES ANY OF THE OTHER AIRBAGS IN... Read more
Incident date: Oct 20, 2016
THE AIRBAG DOES NOT WORK ON THE STEERING COLUMN THE DEALER SAYS IT'S DUE TO A COLD SPRING ON THE BACKSIDE OF THE AIRBAG THAT ALLOWS ELECTRICITY TO GO THROUGH IT TO MAKE IT WORK AND ONCE OVER $1000 TO REPLACE THE COIL- SPRING IN ORDER TO MAKE THE AIRBAG WORK WHICH IS CONNECTED TO ALL THE OTHER SAFETY AIRBAGS IN THE VEHICLE IF THE DRIVERS AIRBAG DOES NOT WORK NEITHER DOES ANY OF THE OTHER AIRBAGS IN... Read more
Incident date: Sep 1, 2016
TAKATA RECALL. I RECEIVED A LETTER FROM INFINITI THAT MY VEHICLE WAS UNDER RECALL # 16V-349 IN SEPT 2016 AND THAT I WOULD BE CONTACTED WHEN PARTS WERE IN. I HAVE HEARD NOTHING IN 6 MONTHS AND I AM DRIVING AN UNSAFE VEHICLE OR I MUST NOT DRIVE IT AT ALL. THIS IS TOTALLY UNACCEPTABLE AND I AM ASKING FOR NHTSA ASSISTANCE TO GET THE AIRBAG REPLACED.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE DRIVING 65 MPH, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.