Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 12, 2017
WHILE DRIVING ON AN INTERSTATE HIGHWAY AT 70 MPH, THE ENGINE TURNED OFF WITHOUT WARNING. THE ECO-MODE LIGHTS CAME ON WITH "SYSTEM FAILURE" WARNING. I WAS ABLE TO COAST INTO THE BREAKDOWN LANE. THE CAR WOULD NOT RESTART RIGHT AWAY. AFTER WORKING WITH THE TOW TRUCK DRIVER, WE WERE ABLE TO GET THE CAR STARTED AFTER ABOUT ONE HOUR. I DID NOT FEEL SAFE DRIVING THE CAR SO IT WAS TOWED TO MY HOME. ... Read more
Incident date: Mar 15, 2017
DRIVERS SIDE SEAT WAS RAISING AND LOWERING ON ONLY 1 SIDE. I GOT INTO THE CAR THIS MORNING AND HEARD A POPPING NOISE. I NOTICED THAT THE BACK OF THE SEAT WOULD NOT RAISE UP. I CAN PHYSICALLY PUSH THE SEAT FORWARD FROM THE BACK AND THE REAR OF THE SEAT RISES UP AND IS NOT ATTACHED TO ANYTHING.
Incident date: Jul 28, 2016
STILL NO PARTS SINCE JULY 2016 CAN NOT USE FRONT PASSENGER SIDE OF VEHICLE.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Jul 11, 2016
TAKATA RECALL. RECEIVED NOTIFICATION IN JULY 2016. NOW 8 MONTHS LATER, WE HAVE NO FURTHER COMMUNICATION FROM INFINITI WHEN THIS WILL BE REPAIRED AND THE DEALERS DO NOT KNOW, EITHER. INFINITI'S SOLUTION IS TO DO AN INTERIM REPAIR THAT DISABLES THE PASSENGER SIDE AIRBAG- NOT REALLY "A FIX". CAN WE GET AN UPDATE FROM INFINITI WHEN THEY EXPECT TO BE ABLE TO REPAIR THIS PROBLEM?
Incident date: Jul 4, 2016
I RECEIVED A NOTICE NOT TO DRIVE MY CAR WITH A PASSENGER BECAUSE OF A FUILTY AIR BAG. WHAT GOOD IS THE CAR IF I THERES A LIFE TREATING ISSUE IF I USE IT. CALLED CLIENT AFFAIRES TO SET UP A CAR RENTAL, THE DEALER RESPONDED SAID TO CONTACT NATIONAL CAR RENTAL TO ARRANGE A PICK UP. WHEN I CALLED THE RENTAL CO, SAID THERE IS NO SUCH ARRANGEMENT ? I HAVE CONTACTED INFINITI AFFAIRS SEVERAL TIME AND REAC... Read more
Incident date: Mar 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Aug 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONATCT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Jan 23, 2017
TL* THE CONTACT OWNS A 2015 INFINITI Q70. WHILE OPERATING THE VEHICLE IN THE DRIVEWAY, IT SURGED FORWARD AND CRASHED INTO THE PARKING BARRIER IN THE NEIGHBOR'S YARD. THE FAILURE OCCURRED WITHOUT WARNING THE FAILURE OCCURRED TWICE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE FRONT END AND UNDERCARRIAGE OF THE VEHICLE EXPERIENCED SEVERE DAMAGE. THE VEHICLE WAS REPAIRED. ... Read more
Crash
Incident date: Mar 6, 2017
TAKATA RECALL THIS WEEK WE TOOK OUR 2015 INFINITI TO THE DEALERSHIP IN SPOKANE, WA IN ORDER TO REPAIR THE PASSENGER AIRBAG THAT WAS INCORRECTLY TURNING OFF WHEN AN ADULT SAT IN THAT SEAT. WE ASSUMED THE PROBLEM WAS RESOLVED, HOWEVER WITHIN A DAY OR SO THE INDICATOR LIGHT AGAIN TURNED ON STATING THAT THE PASSENGER AIRBAG WAS OFF. THIS HAPPENED WITH AN ADULT RIDING IN THE SEAT. WE ARE TERRIBLY CONC... Read more
Incident date: Mar 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE CONTACT HAD BEEN WAITING OVER A YEAR TO HEAR FROM THE MANUFACTURER IN REGARDS TO THE PARTS BEING AVAILABLE FOR THE TAKATA RECALL. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 6, 2017
THIS IS THE 2ND TIME THAT MY TRANSMISSION HAS NEEDED TO BE REPLACED. THE FIRST TIME WAS IN 2015 AND NOW THE COMPUTER IS SUGGESTING THAT MY VEHICLE NEEDS THE TRANSMISSION REPLACED AGAIN. THE FIRST TIME MY CAR WOULD NOT TRANSITION WHEN IT WAS PLACED INTO GEAR. THIS TIME MY CARS RPM'S GO ALL THE WAY UP EVEN IF I BARELY PLACE MY FOOT ON THE ACCELARATOR AND IT FEELS AS IF IT STALLS. THERE IS A SAFE... Read more
Incident date: Mar 3, 2017
OCCUPANCY SENSOR DOES NOT NOTIFY PASSENGER AIRBAG WHEN ADULT OF 180LBS IS SITTING IN SEAT WHILE VEHICLE ENGINE IS TURNED ON, WHILE VEHICLE IS DRIVING AT 65 MPH, OR IDLE.
Incident date: Jul 1, 2015
THE LEATHER ON THE DRIVER'S DOOR PANEL IS CRACKED. IT BEGAN CRACKING TWO YEARS AGO AND IS GETTING WORST. LEATHER SHOULD NOT CRACK AT 5 YEARS. INFINITI MATERIALS SHOULD BE TOP OF THE LINE. I AM VERY DISAPPOINTED ABOUT THE CRACKED LEATHER ON MY DOOR PANEL. THIS SHOULD DEFINITELY BE RECALLED.
Incident date: Aug 15, 2016
TL* THE CONTACT OWNS A 2016 INFINTI QX60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SPLASHING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Incident date: Mar 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED ... Read more
Incident date: Mar 2, 2017
REAR POWER DOOR ACTUATOR FAILURE ON VEHICLE THAT IS LESS THAN 4 YEARS OLD
Incident date: Jun 30, 2016
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT ... Read more
Incident date: Feb 12, 2017
MY CAR WAS UNDER MY CARPORT. GOT IN MY CAR PRESSED THE START BUTTON AND MY DASH PANEL BLINKED ON AND OFF. I SAW THE PROBLEM TURN THE CAR OFF AND THE NEXT TIME THE PANEL WAS FINE. RAN MY ERRANDS GOT BACK IN THE CAR AND THE DASH PANEL WENT COMPLETELY OUT. I HAVE NO SPEEDOMETER, NO GAS GUAGE, NO MAINTENANCE NOTICES, NO TIRE PRESSURE WARNINGS, NOTHING. ALSO NONE OF THE CONTROLS ON MY STEERING WHEEL WO... Read more
Incident date: May 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Mar 15, 2014
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND BUBBLES APPEARED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE THE AIR BAGS TO BE EXPOSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.
Incident date: Mar 15, 2014
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND BUBBLES APPEARED. THE CONTACT WAS CONCERNED THAT THE FAILURE COULD CAUSE THE AIR BAGS TO BE EXPOSED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 72,000.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS ... Read more
Incident date: Feb 22, 2017
TL* THE CONTACT OWNS A 2012 INFINITI G25. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 05/02/17*LJ UPDATED 05/12/2017*JS
Incident date: Feb 22, 2017
TL* THE CONTACT OWNS A 2012 INFINITI G25. WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 05/02/17*LJ UPDATED 05/12/2017*JS
Incident date: Jan 28, 2017
MY CAR GOT FRONT COLLISION PREVENTION AND LANE DEPARTURE PREVENTION. RECENTLY CAR INVOLVED IN AN ACCIDENT. MY WIFE SAYS SHE HAD THIS SYSTEM TURNED ON AND AS PER WITNESS, MY WIFE WENT INTO OTHER LANE AND HIT THE ROAD SIGN(WHICH WAS THERE TO DIVERT TRAFFIC). IF THE SYSTEM WERE WORKING, IT WOULD HAVE PREVENTED DRIFTING TO ANOTHER LANE AND ALSO HAVE PREVENTED FRONTAL COLLISION. MY CAR WAS HIT AT FRONT... Read more
Crash
Incident date: Feb 24, 2017
DRIVING BACK ON THE HIGH WAY FROM WORK, AND HEARD LOUD POP SOUNDS. STOPPED TO CHECK AROUND ALL MY WINDOWS AND EVERY SEEM FINE UNTIL I LOOKED ON TOP, AND THE SUN ROOF GLASS WAS SHATTERED. THE GLASS DID NOT FALL INTO THE CAR AND ON ME LUCKILY.
Incident date: Jun 24, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) FOR THE PASSENGER SIDE AIR BAG INFLATOR. THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2004 NISSAN INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Nov 30, 2013
THE HEADLIGHTS ON THE INFINITI JX 35 ARE NOT PROPERLY FOCUSSED AND MAKE NIGHT-TIME DRIVING HAZARDOUS AND DANGEROUS, ESPECIALLY IN RAIN AND SNOW CONDITIONS. REPEATED COMPLAINTS TO MY DEALER HAVE NOT RESULTED IN ANY ACTION WITH THE DEALER PLEADING INABILITY TO MAKE ANY ADJUSTMENTS.
Incident date: Dec 12, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V683000 (AIR BAGS). THE DEALER INDICATED THAT THEY MAY BE ABLE TO SCHEDULE THE REPAIR IN MID FEBRUARY. WHEN THE CONTACT ATTEMPTED TO SCHEDULE THE REPAIR, THE PARTS WERE UNAVAILABLE. THE DEALER MAY HAVE REPORTED TO THE MANUFACTURER THAT THE RECALL REPAIR WAS COMPLETED, BUT THE VEH... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2004 INFINITI I35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILA... Read more
Incident date: Sep 1, 2014
THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ... Read more
Incident date: Sep 1, 2014
THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ... Read more
Incident date: Sep 1, 2014
THIS VEHICLE HAS AN ELECTRONIC BRAKING SYSTEM THAT HAS MADE THIS CAR HANDLE ERRATICALLY AND EXTREMELY UNSAFE IN TRAFFIC SITUATIONS. WHILE TRAVELING AT SPEED IF TRAFFIC IN FRONT OF YOU HAPPENS TO BRAKE OR SWERVE IN FRONT OF YOU THIS CAR WILL BRAKE UNCONTROLLABLY WITHOUT NOTICE MAKING IT NEARLY IMPOSSIBLE TO AVOID A COLLISION OR CHANGE LANES TO MANEUVER AROUND ON OBSTACLE OR CAR. MYSELF AND MY WIFE ... Read more
Incident date: Feb 12, 2017
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE THE HEATED DRIVER'S SEAT WAS ACTIVATED, THE HEATER ELEMENT OVERHEATED AND CAUSED A BURN MARK IN THE FRONT DRIVER'S SEAT. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE LOCATION OF THE BURN MARK WAS NOT IN THE SPOT THAT A FAILURE WOULD NORMALLY HAVE OCCURRED. THE CONTACT WAS INFORMED THA... Read more
Fire
Incident date: Feb 20, 2017
ALL 4 WINDOWS ROLL DOWN, RANDOMLY AND INTERMITTENTLY, WHEN PARKED AND TURNED OFF. MY KEY FOB IS NOT ONE THAT ALLOWS THE HOLDING DOWN OF THE LOCK OR UNLOCK BUTTON TO ROLL WINDOWS DOWN. IT IS EVIDENTLY A MALFUNCTION AS THERE IS NOTHING DOWN BY THE DRIVER TO CAUSE IT.
Incident date: Oct 1, 2016
I RECEIVED A RECALL NOTICE IN OCTOBER INDICATING THAT MY VEHICLE IS NOT SAFE AND THERE IS THE POSSIBILITY OF METAL FRAGMENTS STRIKING THE VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. MY FAMILIES LIFE AND SAFETY IS IN JEOPARDY. MY VEHICLE IS MY PRIMARY MODE OF TRANSPORTATION AND USED FOR TRANSPORTATION TO/FROM WORK AND TO TRANSPORT MY FAMILY. I HAVE BEEN PATIENT, NOT ALLOWING PASSENGERS IN M... Read more
Incident date: Feb 2, 2017
THE CONTROL ARM IS COMPLETELY RUSTED AWAY AS THE PATHFINDERS THAT THEY RECALLED AND IS DOING EXACTLY AS THEY HAVE DONE...BUT THERE IS NO RECALL ON THE INFINITI I WAS WONDERING WHY THOSE AND NOT THE INFINITI AS WE LIVE IN MASSACHUSETTS AND THE SALT DOES THE SAME ON THIS CAR NOW WE HAVE THE DEATH WOMBLE ON THIS CAR
Incident date: Feb 17, 2017
I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HA... Read more
Incident date: Feb 17, 2017
I HAVE REACHED OUT TO THE DEALERSHIP AND INFINITI USA BUT TO NO AVAIL. SAFETY ISSUE: AFTER COMING TO A FULL STOP THE DOOR WILL NOT OPEN WHEN YOU PULL THE LEVER UNLESS YOU MANUALLY UNLOCK THE DOOR: YOU CAN'T GET OUT OF THE CAR UNLESS YOU MANUALLY UNLOCK IT; THIS IS A PRIMARY CONCERN FOR EMERGENCIES WHEN OFTEN PEOPLE DON'T HAVE THEIR WITS ABOUT THEM AND MAY STRUGGLE WITH THE DOOR FORGETTING THEY HA... Read more
Incident date: Feb 18, 2017
VEHICLE WAS PARKED AS I PRESSED THE LOCK BUTTON ON THE CONTROL. HORN STARTED HONKING AND STAYED ON CONTINUOUSLY I THEN OPEND THE DOOR PUT KEYS IN IGNITION AND TURNED IT AS IF I WAS GOING TO TURN VEHICLE ON AND THEN CAR STOPED HONKING I STARTED THE CAR ON AND HORN NOISE STAYED OFF I PRESSED THE HORN AND IT HONKED AS NORMAL BUT ONCE I TURNED VEHICLE OFF I PRESSED THE HORN AGAIN TO SEE IF CAR WOULD H... Read more
Incident date: Jun 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'... Read more
Incident date: Jan 15, 2016
THE DASHBOARD IS EXTREMELY STICKY. THE OTHER DAY I WAS DRIVING ON THE FREEWAY AND A PLASTIC BAG GOT STUCK TO THE DASHBOARD AND OBSTRUCTED MY VIEW, LUCKILY NO ACCIDENT. ALSO, DURING REALLY SUNNY DAYS THERE IS A STRONG GLARE COMING FROM THE DASH AFFECTING MY VISIBILITY BECAUSE OF INTERFERENCE WITH MY GLASSES.
Incident date: Jul 8, 2007
DOES INFINITI CAN DO SOMETHING ABOUT THE BUBBLING DASH? IBOUGHT THE CAR ON SEPTEMBER 2016.
INFINITI
QX60 HYBRID
(2014) — ELECTRICAL SYSTEM
Feb 14, 2017
Incident date: Jan 2, 2017
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH UPHILL, THE VEHICLE JERKED AND LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE CVT NEEDED TO BE REPROGRAMMED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED AN EXTENDED WARRANTY FROM THE MANUFACTURER ADDRESSING THE CVT ISSUE, BUT THE MANUFACTURER WOULD ... Read more
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
Feb 14, 2017
Incident date: Jan 2, 2017
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH UPHILL, THE VEHICLE JERKED AND LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE CVT NEEDED TO BE REPROGRAMMED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED AN EXTENDED WARRANTY FROM THE MANUFACTURER ADDRESSING THE CVT ISSUE, BUT THE MANUFACTURER WOULD ... Read more
Incident date: Feb 12, 2017
I WAS BCKNG OUT OF A PKNG SPOT BETWEEN 2 CARS AND THE BACK UP CAMERA SHOWED LOTS OF SPACE. I MADE SURE THE RIGHT OF MY VEHICLE WOULD NOT HIT PARKED CARS I WAS CLEAR ON THE LEFT. I BACKED UP A FEW INCHES AND HEARD GLASS BREAK AND TAPPED THE BEIGE BRICK WALL. UNTIL IMPACT THE SENSORS DID NOT LIGHT UP OR BEEP AT ALL. AT THE POINT OF IMPACT IT WAS FRENZY BEEPING. A WITNESS SAW THE INCIDENT AND WE WALK... Read more
Crash
Incident date: Feb 12, 2017
I WAS BCKNG OUT OF A PKNG SPOT BETWEEN 2 CARS AND THE BACK UP CAMERA SHOWED LOTS OF SPACE. I MADE SURE THE RIGHT OF MY VEHICLE WOULD NOT HIT PARKED CARS I WAS CLEAR ON THE LEFT. I BACKED UP A FEW INCHES AND HEARD GLASS BREAK AND TAPPED THE BEIGE BRICK WALL. UNTIL IMPACT THE SENSORS DID NOT LIGHT UP OR BEEP AT ALL. AT THE POINT OF IMPACT IT WAS FRENZY BEEPING. A WITNESS SAW THE INCIDENT AND WE WALK... Read more
Crash
Incident date: Feb 13, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.