Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V028000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (OPENROAD INFINITI, 900 US HWY 1 EDISON, NJ 08817-4848) AND WAS INFORMED THAT A ... Read more
Incident date: Aug 11, 2015
PASSENGER AIRBAG NOT ACTIVE WHEN A PASSENGER IS SEATED. SOMETIMES IT COMES "ON" ON HIS OWN WHILE DRIVING. ALSO THE DASHBOARD MELT WHEN THE CAR IS PARKED UNDER THE SUN. ESPECIALLY HERE IN TEXAS WITH HIGH TEMPERATURE. DASHBOARD CRACKING WITH HIGH TEMPERATURE. TOYOTA AND MAZDA FIX THIS FOR FREE FOR THEIR CUSTOMER BUT INFINITI WANNA CHARGES US FOR THAT.
Incident date: Aug 11, 2015
PASSENGER AIRBAG NOT ACTIVE WHEN A PASSENGER IS SEATED. SOMETIMES IT COMES "ON" ON HIS OWN WHILE DRIVING. ALSO THE DASHBOARD MELT WHEN THE CAR IS PARKED UNDER THE SUN. ESPECIALLY HERE IN TEXAS WITH HIGH TEMPERATURE. DASHBOARD CRACKING WITH HIGH TEMPERATURE. TOYOTA AND MAZDA FIX THIS FOR FREE FOR THEIR CUSTOMER BUT INFINITI WANNA CHARGES US FOR THAT.
Incident date: Mar 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V028000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT CAL... Read more
Incident date: Sep 9, 2016
MELTING DASHBOARD MAKES REFLECTION ON THE FRONT WINDSHIELD
Incident date: Jan 10, 2017
TAKATA RECALL. RECALL ISSUED 1/10/2017, MANUFACTURER RECALL NUMBER 1701, NHTSA RECALL NUMBER 17V-028. HAVE NOT HEARD FROM DEALER!
Incident date: Oct 13, 2016
BOTH FRONT SEATS WOULD BE SLIDING FROM SEAT TRACKS AS IF THEY WERE LOOSE WHEN THE CAR WOULD BE GETTING TO A STOP. THE DRIVER'S SEAT STARTED LEANING TO THE CENTER OF VEHICLE AFTER A WHILE, RUBBING THE CENTER CONSOLE. EVENTUALLY THE DRIVER SEAT CAME OUT OF THE TRACK BECAUSE THE TRACK BROKE WHEN ADJUSTING THE SEAT.
Incident date: Jun 22, 2017
THE PASSENGER AIRBAG OFF LIGHT STAYS ON WHILE AN ADULT WEIGHTS MORE THAN 120 POUND SITTING ON THE PASSENGER SEAT. THE LIGHT WON'T GO OFF WHILE THE CAR IS MOVING.
Incident date: Jun 16, 2017
WHILE DRIVING HOME COULD HEAR A CLICKING NOISE IN THE WIRING CAR STARTED TO LOSE POWER AND EVENTUALLY DIED IN THE ROAD, JUMP STARTED IT TO GET TO A SHOP WAS TOLD IT WAS THE ALTERNATOR, BOUGHT NEW ALTERNATOR AND BATTERY AFTER DRIVING FOR A WHILE CAR SHORTED OUT AGAIN LOST POWER AND ONCE AGAIN DIED ON THE ROAD, JUMP STARTED CAR TO GET HOME. CAR WILL NOT HOLD POWER KEEPS SHORTING OUT IN THE WIRES, AL... Read more
Incident date: Jun 16, 2017
WHILE DRIVING HOME COULD HEAR A CLICKING NOISE IN THE WIRING CAR STARTED TO LOSE POWER AND EVENTUALLY DIED IN THE ROAD, JUMP STARTED IT TO GET TO A SHOP WAS TOLD IT WAS THE ALTERNATOR, BOUGHT NEW ALTERNATOR AND BATTERY AFTER DRIVING FOR A WHILE CAR SHORTED OUT AGAIN LOST POWER AND ONCE AGAIN DIED ON THE ROAD, JUMP STARTED CAR TO GET HOME. CAR WILL NOT HOLD POWER KEEPS SHORTING OUT IN THE WIRES, AL... Read more
Incident date: Dec 10, 2016
2007 INFINITI M35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD EXPOSURE TO SUNLIGHT- MELTS/ STICKY, EMITS A CHEMICAL ODOR AND DISPLAYS CRACKS. *SMD THE CONSUMER STATED THE AIR BAG RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 06/19/2017*JS
Incident date: Dec 10, 2016
2007 INFINITI M35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD EXPOSURE TO SUNLIGHT- MELTS/ STICKY, EMITS A CHEMICAL ODOR AND DISPLAYS CRACKS. *SMD THE CONSUMER STATED THE AIR BAG RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 06/19/2017*JS
Incident date: Jun 16, 2017
AFTER TAKING OFF CAR NOT SHIFTING SOUNDS LIKE A WHINING NOISE COMING FROM TRANSMISSION AND CAR WAS JERKING AT LOW SPEED. ALSO HAD CRUISE SET AND CAR SPEEDS UP ON IT OWN.
Incident date: Jun 16, 2017
AFTER TAKING OFF CAR NOT SHIFTING SOUNDS LIKE A WHINING NOISE COMING FROM TRANSMISSION AND CAR WAS JERKING AT LOW SPEED. ALSO HAD CRUISE SET AND CAR SPEEDS UP ON IT OWN.
Incident date: May 30, 2017
THE SUNROOF EXPLODED AT APPROX 8AM 5/30/2017. THE EXPLOSION WAS PRECEDED BY A RATTLING NOISE, THEN A VERY LOUD AND SCARY BANG. I WAS TRAVELING APPROX 65 MPH ON I80 W (BETWEEN VACAVILLE AND FAIRFIELD CALIFORNIA). MORNING TEMPERATURE MILD--PROBABLY IN THE UPPER 60'S. I PULLED OFF THE HIGHWAY AND FOUND THE SUNROOF GLASS HAD FIRST EXPANDED THEN SHATTERED. BECAUSE THE INSIDE ROOF DOOR WAS CLOSED, SHAR... Read more
Incident date: Jun 5, 2017
I'M ONE OF MANY EXPERIENCING THE BUBBLING/STICKY DASHBOARD PROBLEM THAT HAS BECOME SONONOMOUS W/ INFINITI/NISSAN AUTOS FROM 04-2010. THE STICKY/BUBBLING AREA HAS BECOME A SAFETY HAZARD FROM GLARE & DISTRACTION THAT COULD RESULT IN INJURY/DEATH TO OTHERS. THERE WAS AN 8 YR WARRANTY EXTENSION FROM DATE OF MANUFACTURING BUT SOME OF US PURCHASED VEHICLE OUTSIDE OF THAT TIMELINE & HAVE BEEN TURNED AWAY... Read more
Incident date: May 10, 2017
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR FLICKERED AND THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (MOSSY NISSAN KEARNY MESA 8118 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111 (858) 201-6606) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE OCCUPANT CLASSIFICATION SYSTEM CONTROL U... Read more
Incident date: May 10, 2017
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR FLICKERED AND THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (MOSSY NISSAN KEARNY MESA 8118 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111 (858) 201-6606) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE OCCUPANT CLASSIFICATION SYSTEM CONTROL U... Read more
Incident date: May 10, 2017
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR FLICKERED AND THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (MOSSY NISSAN KEARNY MESA 8118 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111 (858) 201-6606) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE OCCUPANT CLASSIFICATION SYSTEM CONTROL U... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I30. WHILE OPERATING THE VEHICLE, IT SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN A UNKNOWN MANUFACTURERS RECALL. THE FAI... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I30. WHILE OPERATING THE VEHICLE, IT SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN A UNKNOWN MANUFACTURERS RECALL. THE FAI... Read more
Incident date: Sep 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE INFINITI BEACHWOOD DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER ... Read more
Incident date: Jun 14, 2017
IT'S SIMPLE MY FANS ARE NOT WORKING AT ALL WHEN I TURN MY A.C. ON MY CAR RUNS HOT WHEN I CUT IT OF THE TEMPERATURE COMES DOWN AS I DRIVE BUT TODAY MY CAR WENT SO HOT THAT MY CAR TURNED OFF AND I DON'T KNOW WHAT IS CAUSING MY FANS TO NOT WORK PLEASE HELP I CAN'T GET TO WORK AT ALL.
Incident date: Jun 14, 2017
IT'S SIMPLE MY FANS ARE NOT WORKING AT ALL WHEN I TURN MY A.C. ON MY CAR RUNS HOT WHEN I CUT IT OF THE TEMPERATURE COMES DOWN AS I DRIVE BUT TODAY MY CAR WENT SO HOT THAT MY CAR TURNED OFF AND I DON'T KNOW WHAT IS CAUSING MY FANS TO NOT WORK PLEASE HELP I CAN'T GET TO WORK AT ALL.
Incident date: Jun 14, 2017
IT'S SIMPLE MY FANS ARE NOT WORKING AT ALL WHEN I TURN MY A.C. ON MY CAR RUNS HOT WHEN I CUT IT OF THE TEMPERATURE COMES DOWN AS I DRIVE BUT TODAY MY CAR WENT SO HOT THAT MY CAR TURNED OFF AND I DON'T KNOW WHAT IS CAUSING MY FANS TO NOT WORK PLEASE HELP I CAN'T GET TO WORK AT ALL.
Incident date: Sep 2, 2016
TL* THE CONTACT OWNS A 2007 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SPEEDOMETER AND TACHOMETER ON THE INSTRUMENT PANEL WOULD FAIL TO DISPLAY THE CORRECT READING AS WELL AS WHILE DRIVING AT NIGHT THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO GLORY AUTO SALES LTD 8560 E MAIN ST, REYNOLDSBURG, OH 43068, PHONE NUMBER; (614) 856-0000, WHERE IT W... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2001 INFINTI QX4. THE CONTACT STATED THAT THE FRAME WAS RUSTED ON THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INFINITI OF AKRON LOCATED AT 3332 S ARLINGTON RD AKRON, OH 44312), BUT WAS NOT REPAIRED BECAUSE THE FRAME NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT WAS UNABLE TO OFFER ASSISTANCE. ... Read more
Incident date: Feb 1, 2016
TAKATA RECALL - NO PERMANENT REPAIR HAS BEEN DONE ON MY INFINITI FOR THE TAKATA AIRBAG, THIS HAS BEEN IN EFFECT SINCE 2/2016 AND IS UNACCEPTABLE. PLEASE GET THIS REPAIRED ASAP
Incident date: Jul 18, 2016
TL* THE CONTACT OWNS A 2005 INFINITI FX35. WHEN THE VEHICLE WAS TAKEN TO THE MANHASSET INFINITI LONG ISLAND, NEW YORK DEALER FOR MAINTENANCE, IT WAS NOTICED THAT THE DASHBOARD WAS MELTING AND BUBBLING AROUND THE RADIO AND THE AREA WHERE THE WINDSHIELD MET THE DASHBOARD. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER AND THE CONTACT WAS INFORMED OF A RECALL THAT HAD EXPIRED. THE VEHICLE WAS NOT RE... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ROSWELL INFINITI OF NORTH ATLANTA LOCATED ON 11405 ALPHARETTA HWY, ROSWELL, GA, 30076). THE FAILURE OCCURRED ONE TIME WITH THE TECHNICIAN, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VIN WAS NOT IN... Read more
Incident date: Jun 7, 2017
WE PURCHASED THIS VEHICLE USED ON MAY 5, 2017. MY WIFE WAS DRIVING IT DOWN A CITY STREET AT LESS THAN 45MPH, AND IT BROKE DOWN ON US ON MAY 23RD, AND WAS SENT IN FOR REPAIRS. TOLD IT WAS A RELAY OR AN ISSUE WITH THE TIMING. GOT THE VEHICLE BACK ON JUNE 1, AND HERE IT IS JUNE 7TH AND AT THE SAME LOCATION AS BEFORE, AT THE SAME SPEED, IT BROKE DOWN WITH THE SAME ISSUE. WE'VE OWNED THE VEHICLE FO... Read more
Incident date: May 8, 2017
UNDER RECALL NUMBER 15V054000, MY INITIAL STEERING COLUMN RECALL WAS REPAIRED ON 04/06/2015. THE REPAIRED FAILED ON 05/08/2017. I EXPERIENCED EXCESSIVE PLAY IN MY STEERING WHEEL AS A RESULT OF A BROKEN STEERING COLUMN WHILE DRIVING ON THE HIGHWAY.
Incident date: May 22, 2017
TAKATA RECALL MY 2005 INFINITI G35 WAS NOT INCLUDED IN THE RECALL OF EVERY YEAR PRIOR AND AFTER. THE CAR WAS PROBABLY PUT TOGETHER IN 2005 AND SHOULD BE INCLUDED IN THE RECALL BECAUSE THE ALERT IS NOW FLASHING. I NEVER HAD A PROBLEM LIKE THIS WITH MY OLDER INFINITI. THE ALERT WILL NOT TURN OFF. IT WENT OFF WHEN I DROVE BACK FROM THE DEALERSHIP AFTER SPENDING OVER $2500 TO GET IT FIXED.
Incident date: May 26, 2017
I AM EXPERIENCING SOFTWARE RELATED ISSUES THAT HAVE BECOME INCREASINGLY DANGEROUS. IN SUM, THE INFINITI SOFTWARE SHUTS DOWN OR LOCKS UP FORCING ME TO BECOME AN IT TECHNICIAN WHILE DRIVING. WHEN THE SOFTWARE SHUTS DOWN, I LOSE THE SPEEDOMETER, TACHOMETER, CLIMATE CONTROL AND AUDIO CONTROL. HERE'S AN OVERVIEW OF MY EXPERIENCES FOR THE PAST 3 YEARS: RANDOMLY, THE SOFTWARE WILL SHUT DOWN LEAVING... Read more
Incident date: May 26, 2017
I AM EXPERIENCING SOFTWARE RELATED ISSUES THAT HAVE BECOME INCREASINGLY DANGEROUS. IN SUM, THE INFINITI SOFTWARE SHUTS DOWN OR LOCKS UP FORCING ME TO BECOME AN IT TECHNICIAN WHILE DRIVING. WHEN THE SOFTWARE SHUTS DOWN, I LOSE THE SPEEDOMETER, TACHOMETER, CLIMATE CONTROL AND AUDIO CONTROL. HERE'S AN OVERVIEW OF MY EXPERIENCES FOR THE PAST 3 YEARS: RANDOMLY, THE SOFTWARE WILL SHUT DOWN LEAVING... Read more
Incident date: May 26, 2017
I AM EXPERIENCING SOFTWARE RELATED ISSUES THAT HAVE BECOME INCREASINGLY DANGEROUS. IN SUM, THE INFINITI SOFTWARE SHUTS DOWN OR LOCKS UP FORCING ME TO BECOME AN IT TECHNICIAN WHILE DRIVING. WHEN THE SOFTWARE SHUTS DOWN, I LOSE THE SPEEDOMETER, TACHOMETER, CLIMATE CONTROL AND AUDIO CONTROL. HERE'S AN OVERVIEW OF MY EXPERIENCES FOR THE PAST 3 YEARS: RANDOMLY, THE SOFTWARE WILL SHUT DOWN LEAVING... Read more
Incident date: May 25, 2017
MY INFINITI Q50 2014 HAS INTERMITTENT BRAKE BOOSTER PUMP FAILURE THAT CAUSES DIMINISHED BRAKING POWER AT ALL SPEEDS AND AT A SLIPS AT A STOP. THE DIMINISHED BRAKING AFFECTS STOPPING DISTANCES AND TRIGGERS EMERGENCY COLLISION WARNINGS AND IMPACT MITIGATION LIKE SEAT BELT TIGHTENING WHILE DRIVING. THE CONDITION HAS HAPPENED FOR THE LAST 24 MONTHS. INFINITI REFUSED TO ADDRESS UNTIL THEY WITNESSED ... Read more
Incident date: Dec 1, 2016
AIR BAG LIGHT HAS BEEN ON FOR SIX MONTHS; LOCAL DEALERSHIP SAID IT WOULD COST BETWEEN $5,000 BS $6,000 TO FIX PASSENGER SEAT AIRBAG INFLATOR -- BECAUSE IT REQUIRED THE REPLACEMENT OF THE ENTIRE SEAT "FRAME." CAR HAS 21,000 MILES ON IT. I BOUGHT IT NEW. NO ACCIDENT; I FIND NO RECORD OF A RECALL.
Incident date: May 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING 70 MPH, VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL CLUSTER AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD WITH EXTREME DIFFICULTY. THE CONTACT RESTARTED THE VEHICLE AND PARKED IT AT HOME. THE DEALER (NALEY INFINITI, 2020 COBB PKWY S, MARIETTA, GA 30060, 770-28... Read more
Incident date: May 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING 70 MPH, VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL CLUSTER AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD WITH EXTREME DIFFICULTY. THE CONTACT RESTARTED THE VEHICLE AND PARKED IT AT HOME. THE DEALER (NALEY INFINITI, 2020 COBB PKWY S, MARIETTA, GA 30060, 770-28... Read more
Incident date: May 31, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING 70 MPH, VARIOUS WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL CLUSTER AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD WITH EXTREME DIFFICULTY. THE CONTACT RESTARTED THE VEHICLE AND PARKED IT AT HOME. THE DEALER (NALEY INFINITI, 2020 COBB PKWY S, MARIETTA, GA 30060, 770-28... Read more
Incident date: Mar 1, 2015
DASH HAS CRACKED IN NUMEROUS PLACES. THE CAR IS GARAGE KEPT AND I CLEAN THE DASH WITH A LIGHTLY DAMP RAG, NO PRODUCTS. IT BEGAN TO FEEL STICKY/TACKY BEFORE IT CRACKED. INFINITI IS DOING NOTHING TO RESOLVE THIS.
Crash
Incident date: May 12, 2017
IT STARTED WITH A FLAT TIRE AND THE PSI LIGHT LITE UP ON BOARD AND FLAT TIRE ALSO, HAD THE FLAT TIRE FIXED AND TOOK CAR TO THE SHOP WHERE I GOT TIRES REPLACED, WITHIN A YEAR OF OWNERSHIP, REPLACED DUE TO THEM BEING BUBBLED GM REPLACED THEM FOR FREE; TOOK CAR TO (JUST TIRES GM RECOMMENDATION) WITH FREE TIRE BALANCE AND ROTATION AND THEY ALSO DID FRONT END ALIGNMENT, AFTER THAT LIGHTS WAS STILL ON A... Read more
Crash
1 injured
Incident date: May 12, 2017
IT STARTED WITH A FLAT TIRE AND THE PSI LIGHT LITE UP ON BOARD AND FLAT TIRE ALSO, HAD THE FLAT TIRE FIXED AND TOOK CAR TO THE SHOP WHERE I GOT TIRES REPLACED, WITHIN A YEAR OF OWNERSHIP, REPLACED DUE TO THEM BEING BUBBLED GM REPLACED THEM FOR FREE; TOOK CAR TO (JUST TIRES GM RECOMMENDATION) WITH FREE TIRE BALANCE AND ROTATION AND THEY ALSO DID FRONT END ALIGNMENT, AFTER THAT LIGHTS WAS STILL ON A... Read more
Crash
1 injured
Incident date: May 12, 2017
IT STARTED WITH A FLAT TIRE AND THE PSI LIGHT LITE UP ON BOARD AND FLAT TIRE ALSO, HAD THE FLAT TIRE FIXED AND TOOK CAR TO THE SHOP WHERE I GOT TIRES REPLACED, WITHIN A YEAR OF OWNERSHIP, REPLACED DUE TO THEM BEING BUBBLED GM REPLACED THEM FOR FREE; TOOK CAR TO (JUST TIRES GM RECOMMENDATION) WITH FREE TIRE BALANCE AND ROTATION AND THEY ALSO DID FRONT END ALIGNMENT, AFTER THAT LIGHTS WAS STILL ON A... Read more
Crash
1 injured
Incident date: May 28, 2005
DRIVER SIDE FRONT SUSPENSION SPRING COMPLETELY BROKEN AND COLAPSED LEAVING THE CAR ONLY SUPPORTED BY THE DRIVER ABSORBER SHOCK. THE LEFT FRONT END IS LEANING 2 INCHES LOWER THAN USUAL. I ASSUME THIS A HAZARD AND COULD CAUSE A VEHICLE TO LOOSE CONTROL AND ACCIDENTS.
Incident date: May 27, 2017
TAKATA RECALL. I RECEIVED A NOTIFICATION THAT MY PASSENGER SIDE AIRBAG WAS RECALLED AND INFINITI SHOULD BE ABLE TO MAKE REPAIRS BY THE END OF APRIL 2017. TO DATE, I HAVE NOT RECEIVED NOTIFICATION THAT THE REPAIR IS READY TO BE MADE.
Incident date: May 25, 2017
MY 09 INFINITY G37 DASHBOARD IS MELTING BAD
Incident date: May 23, 2017
TL* THE CONTACT OWNS A 2009 INFINITI G37 CONVERTIBLE. WHILE A PASSENGER WAS OCCUPYING THE FRONT PASSENGER SEAT, THE AIR BAG WARNING SENSOR TURNED OFF. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER (GASTONIA NISSAN LOCATED AT 2275 E FRANKLIN BLVD GASTONIA, NORTH CAROLINA, 28054) WHERE IT WAS DIAGNOSED THAT THE ORC SENSOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS REFERRED TO AN INFINITI DE... Read more
Incident date: May 22, 2017
THREE-MONTH-OLD 2017 INFINITI Q60 SUNROOF SPONTANEOUSLY EXPLODES. ON THE MORNING OF MAY 22, 2017 AROUND 6:30 AM, I WAS DRIVING TO WORK ON MY NORMAL ROUTE WEST ON I-10 GOING THE SPEED LIMIT AND NEAR THE SIEGEN LANE EXIT FIRST HEARD A SMALL POP LIKE SOMETHING HITTING THE WINDSHIELD BUT NO EVIDENCE COULD BE SEEN OF THIS OCCURRING. ABOUT 30 SECONDS TO A MINUTE LATER HEARD A LOUD EXPLOSION LIKE A TIRE ... Read more