Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 15, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER AND RESTART THE VEHICLE, BUT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE CONTACT MENTIONED THAT THE SERVICE ENGINE INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT INFORMED THE ... Read more
Incident date: Jan 22, 2017
MY CAR RANDOMLY SHUTS OFF WHEN I'M DRIVING. I ACTUALLY ENDED UP HITTING THE FREEWAY DIVIDER. I NEED THIS PROBLEM FIXED. I HAVE BEEN DRIVING WITH THE CAR TURNING OFF ON ME SINCE JANUARY. THE PROBLEM HAS GOTTEN WORSE.
Crash
Incident date: Apr 21, 2017
INFINITY M35 [XXXXXX] I LOVE MY INFINITY AND WOULD LIKE TO KEEP IT AND DRIVE MANY MORE MILES, BUT I HAVE 3 ISSUES 1) TRAMLINING - CAR MOVES LEFT AND RIGHT, HARD TO DRIVE, A SAFETY CONCERN 2) INTERIOR DASH AND CRACKS AND DETONATING, NEEDS REPLACING 3) INTERIOR HEADLINER IS SAGGING AND NEED REPLACING WHAT ARE MY OPTIONS? CAN NISSAN HELP ME OUT WITH THESE REPAIRS? THANK YOU FOR RESPONDING! ... Read more
Incident date: Apr 21, 2017
INFINITY M35 [XXXXXX] I LOVE MY INFINITY AND WOULD LIKE TO KEEP IT AND DRIVE MANY MORE MILES, BUT I HAVE 3 ISSUES 1) TRAMLINING - CAR MOVES LEFT AND RIGHT, HARD TO DRIVE, A SAFETY CONCERN 2) INTERIOR DASH AND CRACKS AND DETONATING, NEEDS REPLACING 3) INTERIOR HEADLINER IS SAGGING AND NEED REPLACING WHAT ARE MY OPTIONS? CAN NISSAN HELP ME OUT WITH THESE REPAIRS? THANK YOU FOR RESPONDING! ... Read more
Incident date: Apr 21, 2017
INFINITY M35 [XXXXXX] I LOVE MY INFINITY AND WOULD LIKE TO KEEP IT AND DRIVE MANY MORE MILES, BUT I HAVE 3 ISSUES 1) TRAMLINING - CAR MOVES LEFT AND RIGHT, HARD TO DRIVE, A SAFETY CONCERN 2) INTERIOR DASH AND CRACKS AND DETONATING, NEEDS REPLACING 3) INTERIOR HEADLINER IS SAGGING AND NEED REPLACING WHAT ARE MY OPTIONS? CAN NISSAN HELP ME OUT WITH THESE REPAIRS? THANK YOU FOR RESPONDING! ... Read more
Incident date: Apr 18, 2017
I EXPERIENCED THE THIRD EPISODE AFTER A COLD START AND TURNING AND ENTERING WITH PLENTY OF TIME INTO ONCOMING TRAFFIC ON A TWO LANE HIGHWAY OF 50MPH FROM A BOULEVARD. AFTER TURNING I HAD NO ACCELERATION. ENGINE RPM WAS REVVING EXCESSIVELY BUT IF FELT AS THOUGH TRANSMISSION WASN'T SHIFTING. NO POWER. I HAD TO PULL OVER DUE TO SLOW SPEED AND TRAFFIC COMING UP BEHIND ME. VERY DANGEROUS. AFTER I... Read more
Incident date: Apr 7, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE VALVE NEEDED TO BE REPLACED ON THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED AND SPONTANEOUSLY CAUGHT ON FIRE WHILE PARKED AT HOME THE FOLLOWING DAY. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE F... Read more
Fire
Incident date: Apr 8, 2017
DUNLOP P245/R40R19 RUN FLATS. THESE TIRES SHOULD NOT BE ALLOWED TO BE SOLD TO THE PUBLIC UNTIL THE ISSUES ARE RESOLVED. WE WERE DRIVING HOME WHEN THE FLAT TIRE LIGHT CAME HOME. WE WERE ON CITY STREETS. AAA PUT ON THE SPARE TIRE. THE DEALERSHIP STATED ON THE REPAIR ORDER THAT THE SIDEWALL OF TIRE WAS BLOWN OUT. WE HAD TO PURCHASE A NEW TIRE FOR $468. A WEEK LATER - THE 3 REMAINING TIRES ALL H... Read more
Incident date: Mar 24, 2017
THE BATTERY CONSTANTLY GOES DEAD IN THE CAR. I BOUGHT A NEW INFINITY BATTERY IN THE CAR THE SAME THING HAPPENED. YOU CAN REPRODUCE THIS PROBLEM BY SITTING IN THE CAR LISTENING TO THE RADIO FOR 30 MINUTES. I WAS SITTING IN THE CAR LISTENING RADIO AND THE CAR BATTERY WENT DEAD AND THE CAR SHUT OFF. THIS IS A HUGE ISSUE, THE QX56 IS A 8 CYLINDER CAR. IT DOES NOT CHARGE VERY EASILY. I HAVE TO CARRY A ... Read more
Incident date: Apr 5, 2017
PASSENGER AIRBAG LIGHT CAME ON (APRIL 5, 2017)WHILE ON HIGHWAY. HAD DEALER DIAGNOSE AND THE RESULTS CAME OUT AS THE SENSOR HAS FAILED.THE WHOLE SEAT NEEDED TO BE REPLACED. COSTING OVER 6K USD, SENSOR CANT BE REPLACED BY ITSELF IS ABSURD. EXTENDED WARRANTY DID NOT COVER IT EITHER EVEN WITH PREMIER CARE FROM ALL STATE.I TRIED GETTING IT TAKEN CARE OF BECAUSE LIVES ARE AT STAKE BUT WHAT CAN YOU DO IF... Read more
INFINITI
QX60 HYBRID
(2014) — STRUCTURE:BODY
Apr 11, 2017
Incident date: Apr 7, 2017
THIS IS THE SECOND TIME MY CAR HAS ROLLED WITH MY CHILD INSIDE THE VEHICLE I HAD THE CAR IN MY DRIVEWAY WHICH IS ON A LEVEL GROUND NOT ELEVATED I PUT MY CAR IN PARK AND OPENED THE DOOR BECAUSE I REALIZED I HAD TO RUN INTO THE GARAGE TO CLOSE IT AND THE CAR STARTED ROLLING THIS TIME MY DRIVER DOOR GOT CAUGHT ON THE HOUSE AND NOW I HAVE OVER $3000 IN REPAIRS THE FIRST TIME NO DAMAGE TO MY CAR ... Read more
INFINITI
QX60 HYBRID
(2014) — VEHICLE SPEED CONTROL
Apr 11, 2017
Incident date: Apr 7, 2017
THIS IS THE SECOND TIME MY CAR HAS ROLLED WITH MY CHILD INSIDE THE VEHICLE I HAD THE CAR IN MY DRIVEWAY WHICH IS ON A LEVEL GROUND NOT ELEVATED I PUT MY CAR IN PARK AND OPENED THE DOOR BECAUSE I REALIZED I HAD TO RUN INTO THE GARAGE TO CLOSE IT AND THE CAR STARTED ROLLING THIS TIME MY DRIVER DOOR GOT CAUGHT ON THE HOUSE AND NOW I HAVE OVER $3000 IN REPAIRS THE FIRST TIME NO DAMAGE TO MY CAR ... Read more
Incident date: Apr 8, 2017
I PURCHASED THIS CAR ON 3/18/2017 AND THE BRAKE PEDAL IS TOO CLOSE TO THE ACCELERATOR.THIS IS A SAFETY ISSUE SINCE THERE IS NOT ENOUGH ROOM FOR A PERSON TO DEPRESS BRAKE WITH OUT HITTING THE ACCELERATOR PEDAL.I HAVE ALMOST GOTTEN IN AN ACCIDENT DRIVING THE CAR DUE TO THIS ISSUE ON A CITY STREET WHILE TURNING.I CALLED DELEARSHIP AND THEY AGREE ITS TOO CLOSE BUT WILL NOT DO ANYTHING ABOUT IT.THEY SA... Read more
Incident date: Oct 20, 2016
THE AIRBAG DOES NOT WORK ON THE STEERING COLUMN THE DEALER SAYS IT'S DUE TO A COLD SPRING ON THE BACKSIDE OF THE AIRBAG THAT ALLOWS ELECTRICITY TO GO THROUGH IT TO MAKE IT WORK AND ONCE OVER $1000 TO REPLACE THE COIL- SPRING IN ORDER TO MAKE THE AIRBAG WORK WHICH IS CONNECTED TO ALL THE OTHER SAFETY AIRBAGS IN THE VEHICLE IF THE DRIVERS AIRBAG DOES NOT WORK NEITHER DOES ANY OF THE OTHER AIRBAGS IN... Read more
Incident date: Oct 20, 2016
THE AIRBAG DOES NOT WORK ON THE STEERING COLUMN THE DEALER SAYS IT'S DUE TO A COLD SPRING ON THE BACKSIDE OF THE AIRBAG THAT ALLOWS ELECTRICITY TO GO THROUGH IT TO MAKE IT WORK AND ONCE OVER $1000 TO REPLACE THE COIL- SPRING IN ORDER TO MAKE THE AIRBAG WORK WHICH IS CONNECTED TO ALL THE OTHER SAFETY AIRBAGS IN THE VEHICLE IF THE DRIVERS AIRBAG DOES NOT WORK NEITHER DOES ANY OF THE OTHER AIRBAGS IN... Read more
Incident date: Oct 20, 2016
THE AIRBAG DOES NOT WORK ON THE STEERING COLUMN THE DEALER SAYS IT'S DUE TO A COLD SPRING ON THE BACKSIDE OF THE AIRBAG THAT ALLOWS ELECTRICITY TO GO THROUGH IT TO MAKE IT WORK AND ONCE OVER $1000 TO REPLACE THE COIL- SPRING IN ORDER TO MAKE THE AIRBAG WORK WHICH IS CONNECTED TO ALL THE OTHER SAFETY AIRBAGS IN THE VEHICLE IF THE DRIVERS AIRBAG DOES NOT WORK NEITHER DOES ANY OF THE OTHER AIRBAGS IN... Read more
Incident date: Sep 1, 2016
TAKATA RECALL. I RECEIVED A LETTER FROM INFINITI THAT MY VEHICLE WAS UNDER RECALL # 16V-349 IN SEPT 2016 AND THAT I WOULD BE CONTACTED WHEN PARTS WERE IN. I HAVE HEARD NOTHING IN 6 MONTHS AND I AM DRIVING AN UNSAFE VEHICLE OR I MUST NOT DRIVE IT AT ALL. THIS IS TOTALLY UNACCEPTABLE AND I AM ASKING FOR NHTSA ASSISTANCE TO GET THE AIRBAG REPLACED.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE DRIVING 65 MPH, THERE WAS AN INCREASE IN THE ENGINE RPMS AND THE VEHICLE HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE TCS WARNING INDICATOR FLASHED, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, AND THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE TCS WARNING INDICATOR FLASHED, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, AND THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE TCS WARNING INDICATOR FLASHED, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, AND THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179,000.
Incident date: Apr 5, 2017
TAKATA RECALL - INFINITI M35 2007 RECEIVED THE RECALL NOTICE AROUND 6 MONTHS AGO AND NEVER GOT A SECOND LETTER FOR AN APPOINTMENT. JUST CALLED THE INFINITI DEALER AND WAS TOLD THEY WILL ORDER THE PARTS AND MY APPOINTMENT WILL BE IN TWO MORE MONTHS. WHY WEREN'T THE PARTS ALREADY ON ORDER? WHY DID I HAVE TO CALL? WHY IS IT GOING TO TAKE TWO MORE MONTHS? NO ONE TO RIDE IN THE PASSENGER SEAT FOR 8 MO... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2002 INFINITI G20. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR REMAINED ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 140,000.
Incident date: Mar 15, 2017
CLUTCH WOULD NOT GO BACK UP. CSC FAILED I GUESS IT'S A COMMON PROBLEM IN G37S AND 370Z THAT ARE MANUAL. HAPPENED IN THE MIDDLE OF TRAFFIC WORST TIME POSSIBLE DIDN'T KNOW WHAT TO DO SO I PUSHED MY CAR TO THE SIDE OF THE ROAD. NOT THE BEST IMAGE YOU WANT PEOPLE TO SEE WHEN YOUR DRIVING A INFINITI. *TR
Incident date: Sep 1, 2016
I HAVE CONTACTED THE NISSAN CONSUMERS AND FILED A REPORT APPROXIMATELY 2-MONTHS AGO AND WAS GIVEN AN INCIDENT NUMBER. I HAD COMPLAINED ABOUT SEVERAL CRACKS ON MY DASHBOARD IN MY 2007 INFINITI M35. MY VEHICLE OF LOW MILEAGE AND WELL MAINTAINED AND KEPT IN THE GARAGE. I HAVE NEVER UTILIZED ANY OTHER PRODUCTS ON THE DASHBOARDS. I HAVE BEEN REVIEWING SEVERAL POSTINGS BY OTHER CONSUMERS THAT HAVE B... Read more
Incident date: Sep 1, 2016
I HAVE CONTACTED THE NISSAN CONSUMERS AND FILED A REPORT APPROXIMATELY 2-MONTHS AGO AND WAS GIVEN AN INCIDENT NUMBER. I HAD COMPLAINED ABOUT SEVERAL CRACKS ON MY DASHBOARD IN MY 2007 INFINITI M35. MY VEHICLE OF LOW MILEAGE AND WELL MAINTAINED AND KEPT IN THE GARAGE. I HAVE NEVER UTILIZED ANY OTHER PRODUCTS ON THE DASHBOARDS. I HAVE BEEN REVIEWING SEVERAL POSTINGS BY OTHER CONSUMERS THAT HAVE B... Read more
Incident date: Mar 4, 2017
CRACKED DASH. CAR IS LESS THEN 8 YEARS OLD & HAS LESS THEN 54,000 MILES ON IT. SEEMS TO BE A POOR QUALITY PROBLEM ON 08-09 INFINITY G37
Incident date: Mar 30, 2017
1. CAR AT ABOUT 30 MPH; ON CITY STREETS, ATTEMPTING TO ACCELERATE CAUSED ENGINE REVS TO GO UP WITH NO CHANGE IN SPEED. AFTER A FEW MINUTES CAME TO STOP AT A STOP SIGN. THERE WAS A SHORT INCLINE AFTER THE STOP SIGN. THE CAR WOULD NOT MOVE FORWARD ON DRIVE. TURNED OFF CAR, WAITED A FEW MINUTES, TURNED BACK ON AND WERE ABLE TO MOVE FORWARD NORMALLY WITH SOME INTERMITTENT HICCUPS. CAR HAS HAD TRANSM... Read more
Incident date: Mar 31, 2017
ON HIGHWAY AT ABOUT 70MPH, CAR STARTED DE-ACCELERATING, PRESSING ON ACCELERATOR ONLY INCREASED ENGINE RPM. EVENTUALLY GOT TO A SIDE AND TURNED OFF THE CAR. ON POWERING BACK ON, THERE WAS NO FORWARD OR REVERSE MOTION IN D OR R. HAD CAR TOWED TO DEALERSHIP. DIAGNOSIS IS NEEDS NEW TRANSMISSION, CAR IS STILL UNDER WARRANTY. THIS WILLL BE THE 2ND TRANSMISSION IN 4 YEARS. THERE HAVE BEEN MULTIPLE EPISOD... Read more
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE TURNING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND SHUDDERED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR COUPLER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Incident date: Feb 13, 2016
TAMARA RECALLED MY SEATBELT LIGHT HAS BEEN ON FOR THE LAST YEAR. I WERE TOLD BY THE INFINITY DEALER THAT MY CAR WAS NOT RECALL FOR THE SEATBELT. THE SEATBELT WARNING LIGHT STAYS ON CONSTANTLY IN THE NAVIGATION SYSTEM AND A LITTLE BLANKING ICON. I AM TOLD BY THE DEALER THAT I AM RESPONSIBLE FOR REPAIRS
Incident date: Jan 16, 2016
THE DASH IS CRACKING IN MULTIPLE PLACES AND IS STICKY TO THE TOUCH. INFINITI HAS NOT CHANGED THE AIR BAG YET AND HAS TOLD ME WHEN THEY DO THE DASH WILL PROBABLY BE IN WORSE SHAPE. THE CAR IS KEPT IN A GARAGE AT HOME AND A SUN SHIELD IS PUT IN THE WINDOW WHEN IT IS OUTSIDE. THE CAR HAS BEEN WELL MAINTAINED AND INFINITI DOES NOT SEE THIS AS A PROBLEM WITH THE M35.
Incident date: Mar 25, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V028000 (AIR BAGS) AND 13V430000 (VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Mar 25, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V028000 (AIR BAGS) AND 13V430000 (VEHICLE SPEED CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Mar 23, 2017
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND COLLIDED INTO A RESIDENTIAL BUILDING. THE CONTACT RECEIVED MINOR INJURIES AND RECEIVED MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT FULLY DIAGNOSED. IT WAS UNKNOWN IF THE AIR BAGS DEPLOYED. THE MANUFACTURER ... Read more
Crash
1 injured
Incident date: Mar 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINTI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V028000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUT... Read more
Incident date: Mar 21, 2017
FRONT DRIVE SHAFT EARS THAT HOLD THE U-JOINT BROKE OFF THEN THE DRIVE SHAFT BROKE TRANSMISSION BELL HOUSING AT 65MPH ON HIGHWAY GOING STRAIGHT
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V349000 (AIR BAGS) AND 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED... Read more
Incident date: Mar 3, 2017
TL* THE CONTACT OWNS A 2005 INFINITI G35. WHILE DRIVING BETWEEN 35-45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD RECUR AND HAD THE VEHICLE TOWED TO THE DEALER. IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FA... Read more
Incident date: May 15, 2016
"TAKATA RECALL"... RECALL WAS ISSUED NHTSA 16V-349 AROUND MAY 2016. NO RESULTS FROM DEALER AS OF THIS DATE. THIS IS A DISGRACE,WHY BOTHER WITH A RECALL IF IT CAN NOT BE ENFORCED AND PROVIDE RESULTS.?? IS THIS ANOTHER INEFFECTIVE AGENCY? A LOT OF PEOPLE EMPLOYED BUT APPARENTLY PRODUCING FEW RESULTS.
Incident date: Mar 17, 2017
THE PASSENGER SIDE SRS WARNING LIGHT IS ON AND INDICATES THE AIRBAG IS DISABLED. THERE IS ALSO EXTENSIVE CRACKING OF THE DASH THAT COULD POSSIBLY ALTER AIRBAG DEPLOYMENT. THIS SEEMS TO BE AN EXTREMELY FREQUENT OCCURRENCE WITH THESE CARS. THE REPAIR COSTS ARE IN THE MULTIPLE THOUSANDS OF DOLLARS, AND THIS IS OBVIOUSLY A SIGNIFICANT SAFETY HAZARD. SOME MODELS HAVE HAD RECALLS FOR THESE ISSUES, BUT A... Read more
Incident date: Aug 11, 2016
THE DASHBOARD HAS BECOME VERY SHINY. THE GLARE HAS ON MULTIPLE OCCASIONS MADE IT VERY DIFFICULT TO SEE OUT THE WINDSHIELD. I HAVE NOTICED THE DASH HAS ALSO BECOME VERY SOFT AND ALMOST GUMMY WHEN THE TEMPERATURE WARMS UP. I WAS DRIVING FACING THE SUN AND I COULD NOT SEE THE ROAD FOR A NUMBER OF SECONDS. THIS HAS HAPPENED MULTIPLE TIMES.
Incident date: Dec 22, 2016
TL* THE CONTACT OWNS A 2010 INFINITI G37. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SEAT SENSOR MALFUNCTIONED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000. UPDATED 06/21/17*LJ *CN
Incident date: Feb 15, 2017
WHEN IN MOTION THE ENGINE STALL WITHOUT WARNING
Incident date: Mar 13, 2017
TL* THE CONTACT OWNS A 2007 INIFINITI M45. THE CONTACT STATED THAT THE KEYLESS IGNITION BUTTON FAILED TO START THE ENGINE AND THE FUEL GAUGE FAILED TO DISPLAY THE PROPER READING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN AUTO PARTS RETAILER WHERE A DIAGNOSTIC TEST WAS PERFORMED RELATED TO THE ENGINE WARNING INDICATOR. IT WAS DIAGNOSED THAT T... Read more
Incident date: Mar 13, 2017
TL* THE CONTACT OWNS A 2007 INIFINITI M45. THE CONTACT STATED THAT THE KEYLESS IGNITION BUTTON FAILED TO START THE ENGINE AND THE FUEL GAUGE FAILED TO DISPLAY THE PROPER READING. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN AUTO PARTS RETAILER WHERE A DIAGNOSTIC TEST WAS PERFORMED RELATED TO THE ENGINE WARNING INDICATOR. IT WAS DIAGNOSED THAT T... Read more
Incident date: Mar 14, 2017
TWICE NOW, THE VEHICLE HAS COMPLETELY DIED WHILE IN MOTION, ONCE WHILE BACKING OUT OF A DRIVEWAY, ANOTHER TIME WHILE DRIVING. TOOK TO A MECHANIC (NOT DEALER MECHANIC) WHO SAID IT WAS THE CAM SHAFT AND CRANK SENSORS. I LOOKED ONLINE AND SAW THAT THERE HAD BEEN A RECALL FOR THIS PART FOR THIS YEAR, 2003 FOR INFINITI G35. YET WHEN I CALLED, I WAS TOLD THAT MY VIN WAS NOT INCLUDED IN THE RECALL. T... Read more
Incident date: Mar 16, 2017
PLASTIC SURROUNDING STREAMING COLUMN SEPARATED. STEARING WILL NOT TURN ALL THE WAY AND THE PLASTIC IS RUBBING AGAINST EACH OTHER MAKING A NOISE WHILE TRYING TO TURN OR ANY STEARING.
Incident date: Mar 9, 2017
WITH THE VEHICLE STATIONARY, OR AT A VERY LOW SPEED, NOT SURE BUT IN A PARKING LOT. I WAS BACKING OUT OF A PARKING SPOT AFTER TRANSITIONING FROM REVERSE TO DRIVE TURNED THE STEERING WHEEL TO THE LEFT RATHER QUICKLY AND THE STEERING WHEEL CAME TO AN ABRUPT STOP WITH A NOTICEABLE THUD SOUND. AFTER IT STOPPED I WAS ABLE THEN ABLE TO CONTINUE TURNING TO THE LEFT BUT MORE EFFORT WAS REQUIRED AND NOTICE... Read more
Incident date: Mar 16, 2017
I CURRENTLY OWN A 2006 INFINITI QX56 THAT I AM CURRENTLY EXPERIENCING SAFETY ISSUES WITH THAT I WILL ARTICULATE IN THE MESSAGE BELOW. THE 2006 INFINITI QX56 CONTAINS SERIOUS DESIGN AND/OR MANUFACTURING DEFECTS WITH THEIR HEADLIGHTS THAT CAUSES THEM TO BE HIGHLY PRONE TO CONDENSATION OR MOISTURE. AS A RESULT OF THESE DEFECTIVE PARTS, INCLUDING DEFECTS IN THE HEADLAMP HOUSING, WATER AND MOISTURE AR... Read more