Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 10, 2017
2012 INFINITI G37 - WHEN IT RAINS WATER LEAKS FROM THE SUNROOF TO THE DRIVER AND PASSENGER SIDE. ENTIRE FLOOR MATS UNDER WATER. HAPPENS EACH TIME IT RAINS.
Incident date: Aug 10, 2017
I HAD RECENTLY HAD SOME WORK DONE ON MY CAR TO REPLACE THE RIGHT BEARING WHEEL AND THE POWER STEERING LINE, AS THERE WAS A LEAK AND LOUD ROARING NOISE WHEN DRIVING ON THE HIGHWAY AS CONFIRMED BY THE MECHANIC. ABOUT A WEEK LATER, I WAS DRIVING ON THE HIGHWAY (AT ABOUT 65 MPH) WHEN ALL OF A SUDDEN I FELT A JERKING IN THE CAR, SUDDENLY THE ENGINE LIGHT TURNED ON, AND THE THE TEMPERATURE GAUGE SHOT AL... Read more
Incident date: Aug 10, 2017
I HAD RECENTLY HAD SOME WORK DONE ON MY CAR TO REPLACE THE RIGHT BEARING WHEEL AND THE POWER STEERING LINE, AS THERE WAS A LEAK AND LOUD ROARING NOISE WHEN DRIVING ON THE HIGHWAY AS CONFIRMED BY THE MECHANIC. ABOUT A WEEK LATER, I WAS DRIVING ON THE HIGHWAY (AT ABOUT 65 MPH) WHEN ALL OF A SUDDEN I FELT A JERKING IN THE CAR, SUDDENLY THE ENGINE LIGHT TURNED ON, AND THE THE TEMPERATURE GAUGE SHOT AL... Read more
Incident date: Aug 11, 2017
MY VEHICLE IS SITTING STILL AND MY SLIP LIGHT AND MY VDC LIGHT COMES ON . READ MANUAL IT SAY SHOULD NOT COME O UNLESS VEHICLE IS MOVING . THIS MAKES 3 TO 4 TIMES IT HAS DONE THIS . CAUSING ME TO HAVE TO PAY A TOWING BILL!!!! CAN CLEAR CODES AND IT IS FINE FOR AWHILE THEN IT DOES IT AGAIN. THIS TIME LIGHTS WILL NOT GO OFF .AND SUV WILL NOT GO ANY FASTER THAN 2 TO 3 MILES PER HOUR !!!!
Incident date: Jun 2, 2017
TAKATA RECALL THE PASSANGER AIR BAG LIGHT IS ON WILL NOT DEPLOY AIRBAG. RECALLS WAS MADE BUT NOT FOR THE VIN OF THE INFINITI G37 COUPE 2008. I CALLED AND MADE AN APPOINTMENT WITH INFINITI AND THEY ARE STILL SAYING THEIR IS NO RECALL FOR THE COUPE MODEL ONLY THE SEDAN.
Incident date: Jul 14, 2017
TL* THE CONTACT OWNS A 2009 INFINITI G37. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE FRONT PASSENGER AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF MEMPHIS IN BARTLETT, TN WHERE IT WAS DIAGNOSED THAT THE AIR BAG SEAT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ... Read more
Incident date: Jul 14, 2017
TL* THE CONTACT OWNS A 2009 INFINITI G37. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE FRONT PASSENGER AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF MEMPHIS IN BARTLETT, TN WHERE IT WAS DIAGNOSED THAT THE AIR BAG SEAT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE ... Read more
Incident date: May 1, 2017
DASHBOARD IS MELTING. CONCERNED ABOUT DANGEROUS CHEMICALS. THE DASHBOARD IS A KNOWN PROBLEM TO INFINITI AND WARRANTY WAS EXTENDED WITHOUT OUR KNOWLEDGE OR NOTIFICATION BUT HAS EXPIRED. I THINK A FORMAL RECALL IS WARRANTED FOR SAFETY FROM FUMES OF MELTED PLASTIC
Incident date: Mar 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE SECOND NOTIFICATION IN JANUARY OF 2017. THE DEALER (INFINITI OF SOUTH ATLANTA 4201 JONESBORO RD, UNION CITY, GA, 30291) STATED THAT THE PARTS WERE AVAILABLE; HOWEVER, THEY EXPERIENCED ISSUES WITH THE D... Read more
Incident date: Mar 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE SECOND NOTIFICATION IN JANUARY OF 2017. THE DEALER (INFINITI OF SOUTH ATLANTA 4201 JONESBORO RD, UNION CITY, GA, 30291) STATED THAT THE PARTS WERE AVAILABLE; HOWEVER, THEY EXPERIENCED ISSUES WITH THE D... Read more
Incident date: Mar 18, 2015
THE DRIVER'S SEAT SLIDES FORWARD WHEN BRAKING AND BACKWARD WHEN ACCELERATING. THE SEAT WILL ALSO ROCK BACK AND FORTH. THIS IS HAPPENS ALL THE TIME AND AT ANY SPEED.
Incident date: Jul 29, 2017
PUDDLES OF WATER LEAK INTO THE CAR ON THE DRIVER AND FRONT PASSENGER SIDE DUE TO PLASTIC CLAMPS IN THE DASH THAT A FRAGILE AND BREAK. THE WATER FLOWS FROM SUNROOF DRAINAGE TUBES THAT CONTINUE TO BE BLOCKED WHEN IT RAINS. I HAD THEM REPLACED IN JUNE 2016 WHEN THE CAR WAS UNDER WARRANTY AND THEY ARE BROKEN AGAIN. THE CAR IS NO LONGER UNDER WARRANTY AND IT COST $1665 TO REPLACE PLUS I PAID $150 AT TH... Read more
Incident date: Jun 25, 2017
WHILE PULLING INTO A PARKING SPACE AND BRAKING GOING 1 OR 2 MPH THE CAR SURGED FORWARD WITH THE ENGINE REVVING LOUDLY, CAUSING THE CAR TO CRASH THROUGH A BRICK WALL AND INTO A RESTAURANT ENDING IN THE CAR BEING TOTALED WITH OVER $15,000 OF DAMAGE JUST TO THE CAR. THE CAR ONLY HAD 20,000 MILES. A QUICK GOOGLE SEARCH FOR "G37 SURGE WHILE BRAKING" RESULTS IN NUMEROUS DIFFERENT ACCOUNTS IN WHICH THIS ... Read more
Crash
Incident date: Jun 25, 2017
WHILE PULLING INTO A PARKING SPACE AND BRAKING GOING 1 OR 2 MPH THE CAR SURGED FORWARD WITH THE ENGINE REVVING LOUDLY, CAUSING THE CAR TO CRASH THROUGH A BRICK WALL AND INTO A RESTAURANT ENDING IN THE CAR BEING TOTALED WITH OVER $15,000 OF DAMAGE JUST TO THE CAR. THE CAR ONLY HAD 20,000 MILES. A QUICK GOOGLE SEARCH FOR "G37 SURGE WHILE BRAKING" RESULTS IN NUMEROUS DIFFERENT ACCOUNTS IN WHICH THIS ... Read more
Crash
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2004 INFINITI FX45. THE CONTACT STATED THAT THE DASHBOARD WAS BEGINNING TO FORM BUBBLES THE SIZE OF DOOR KNOBS. THE FAILURE PRODUCED A GLARE FROM THE BUBBLES, WHICH MADE IT DIFFICULT TO SEE OUT OF THE FRONT WINDSHIELD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE FAILURE; HOWEVER, THE WA... Read more
Incident date: Jul 31, 2017
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING APPROXIMATELY 60 MPH, THE FUEL GAUGE DISPLAYED HALF A TANK; HOWEVER, THE VEHICLE RAN OUT OF FUEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V074000 (FUEL SYST... Read more
Incident date: Apr 8, 2017
THE TRANSMISSION IS SHUTTERING AROUND 15-25 MPH BOTH WHEN TAKING OFF AND SLOWING DOWN. THIS PROBLEM IS GETTING WORSE.
INFINITI
QX60 HYBRID
(2014) - UNKNOWN OR OTHER
Jul 31, 2017
Incident date: Jul 27, 2017
DRIVING FROM HOUSTON TO AUSTIN ON 71 AT 65MPH ON JULY 27TH 2017. NO TRAFFIC AROUND ME, NO DEBRIS ON ROAD. SUNROOF EXPLODED OUTWARDS. NO IMPACT FROM DEBRIS BUT WAS VERY HOT DAY. TESTED TEMP OF SUNROOF AFTERWARDS WITH LASER READER - SHOWED 165F.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS), BUT WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. AN UNKNOWN DEALER WAS CONTACTED FOR MONTHS AND PROVIDED NO TIMEFRAME CONCERNING PART AVAILABILITY. THE CONTACT WAS UNCERTAIN AS TO WHEN A FAILURE WOULD OCCUR... Read more
Incident date: Jul 17, 2017
THE INFINITI VISORS BREAK NEXT TO WEAR THEY CONNECT TO THE CAR ROOF. THIS RESULTS IN VISORS THAT WON'T STAY UP AND IMPAIR THE DRIVER'S VISION. A WEB SEARCH DEMONSTRATED THAT THIS IS A KNOWN ISSUE FOR THE JX AND THE NISSAN EQUIVALENT. IT APPEARS THE PLASTICS THAT HOLDS THE VISOR IS BROKEN. BOTH VISORS HAVE THE SAME ISSUE.
Incident date: Jul 25, 2017
AIRBAG WARNING LIGHT ARE BLINKING. DEALER SAYS SEAT SENSORS HAVE MALFUNCTIONED AND AIRBAGS WON'T DEPLOY CORRECTLY IN A WRECK. THEY WANT OVER 6500 DOLLARS TO REPAIR. THERE IS A NISSAN RECALL ON THESE PARTS IN OTHER MODELS AND THE FORUMS ARE FULL OF G37 OWNERS WITH THE SAME PROBLEM BUT SINE THIS MODEL IS NOT UNDER RECALL, WE HAVE TO PAY TO REPAIR. THIS MODEL NEEDS TO BE ADDED TO THE RECALL LIST. 71... Read more
Incident date: Jul 25, 2017
AIRBAG WARNING LIGHT ARE BLINKING. DEALER SAYS SEAT SENSORS HAVE MALFUNCTIONED AND AIRBAGS WON'T DEPLOY CORRECTLY IN A WRECK. THEY WANT OVER 6500 DOLLARS TO REPAIR. THERE IS A NISSAN RECALL ON THESE PARTS IN OTHER MODELS AND THE FORUMS ARE FULL OF G37 OWNERS WITH THE SAME PROBLEM BUT SINE THIS MODEL IS NOT UNDER RECALL, WE HAVE TO PAY TO REPAIR. THIS MODEL NEEDS TO BE ADDED TO THE RECALL LIST. 71... Read more
Incident date: Jul 19, 2017
I BOUGHT A 2003 INFINIT I35 A YEAR AGO AS MY FIRST CAR. I HAVE BEEN HAVING PROBLEMS WITH MY VEHICLE DYING FOR WHAT SEEMS TO BE NO REASON. NO WARNING LIGHTS WOULD COME ON NOT EVEN A CHECK ENGINE LIGHT. I WAS DRIVING ON THE HIGHWAY WHEN IT HAPPENED A WEEK AGO. WHILE I WAS DRIVING IT DIED A TOTAL OF FOUR TIMES. WHEN I TRIED TO START IT BACK UP IT WOULDN'T TURN OVER. IT WOULD NOT TAKE A JUMP. NO FLUID... Read more
Incident date: Jul 20, 2017
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) IN 2012. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT TH... Read more
Incident date: Jul 20, 2017
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION) IN 2012. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT TH... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NATIONWIDE INFINITI OF TIMONIUM LOCATED AT 22 W TIMONIUM RD, TIMONIUM, MD 21093; (410) 561-1000) WAS CONTACT... Read more
Incident date: Jul 15, 2017
BASE ASSY-FUEL FILLER PART # 781205DA0A AND ACTUATOR ASSY-FUEL FILLER LID OPENER PART # 788505DAB. LID WAS STUCK AND WAS UNABLE TO OPEN TO FUEL CAR. HAD TO FORCE IT OPEN AND IT BROKE THE LATCH ON THE DOOR SECTION AND THE OPENER WAS STUCK. SENDING IT TO THE DEALER TO HAVE IT FIXED, SHOULD BE UNDER WARRANTY. VEHICLE WAS STATIONARY
Incident date: Jul 17, 2017
PLEASE SEE THE ATTACHED FILE.
Incident date: Jul 17, 2017
PLEASE SEE THE ATTACHED FILE.
Incident date: Jul 17, 2017
PLEASE SEE THE ATTACHED FILE.
Incident date: Jul 14, 2017
TL* THE CONTACT OWNS A 2003 INFINITI 130. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED. OAKLAND INFINITI IN OAKLAND, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND SUGGESTED THAT THE CAM SENSORS BE REPLACED IN THE VEHICLE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE... Read more
Incident date: Jul 10, 2017
DRIVING ON THE HIGHWAY LAST WEEK, I FELT THE NEED TO ADJUST MY SEAT A LITTLE BIT. I TRIED TO LIFT THE SEAT UP AND I HEAD A POP SOUND AND I IMMEDIATELY SUNK INTO THE SEAT AND UNABLE TO SEE THE HOOD OF THE CAR BUT THE DASH. I MANAGED TO FIND THE NEAREST EXIT AND REALIZED THE MOTOR TO LIFT THE SEAT WAS ONLY LIFTING ONE SIDE OF THE SEAT. I COULD LIFT IT WITH MY HAND BUT FALLS ON THE FLOOR WHEN I LET I... Read more
Incident date: Jun 23, 2017
WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US A... Read more
Incident date: Jul 17, 2017
TAKATA RECALL-THE CHECK ENGINE LIGHT COME ON SHORTLY AFTER THE TIME CHAIN WAS REPLACED WHICH THE CODES INDICATED THE CATAYLIC CONVERTER NEEDS TO BE REPLACED. THE VEHICLE WAS STATIONARY AT MY HOUSE. THE TIME CHAIN WAS REPLACED APPROXIMATELY 8 MONTHS AGO.
Incident date: May 1, 2017
I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL
Incident date: Apr 15, 2017
TYPICAL NISSAN FRONT AXLE FAILURE. APPARENTLY IT'S VERY COMMON. IT STARTED AS A SMALL NOISE AND NOW THE ENTIRE RIGHT SIDE OF MY FRONT AXLE IS DESTROYED. IT'S A VERY COMMON ISSUE WITH NISSAN AND INFINITI CARS WITH 4WD. SADLY THERE IS NO RECALL.
Incident date: Jun 28, 2017
TL* THE CONTACT OWNED A 2011 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT DROVE AT A LOW SPEED IN A SHOPPING CENTER PARKING LOT. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A STORE WALL. THE CONTACT SUSTAINED INJURIES TO THE BACK, NOSE, RIBS, AND NECK, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTRO... Read more
Crash
1 injured
Incident date: Dec 27, 2016
FUEL GAUGE DOES NOT WORK . IT NEVER GOES BELOW 2/3 FULL AND COULD CAUSE THE CAR TO RUN OUT OF GAS. IF THIS HAPPENED WHEN ON THE FREEWAY IT COULD LEAD TO A DANGEROUS SITUATION AS STEERING AND BRAKES WOULD BE AFFECTED ALONG WITH AVOIDING OTHER VEHICLES IF CAR LOST POWER INTRAFFIC.
Incident date: May 31, 2016
TL* THE CONTACT OWNS A 2004 INFINTI I30. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (HARTE INFINITI LOCATED AT 150 WESTON ST HARTFORD, CT 06120 860-524-1993) WHO STATED THA... Read more
Incident date: Jul 11, 2017
WHILE DRIVING DOWN THE STREET I LIVE ON, ALL DASH INSTRUMENT PANEL SHUT DOWN. I HAVE NO GAS, SPEEDOMETER, MILEAGE, DIRECTIONAL FEEDBACK OR ANY INFORMATION THAT IS ON THE DASHBOARD AVAILABLE. I AM NOW UNABLE TO DRIVE MY VEHICLE AS IT IS UNSAFE TO DRIVE WITHOUT KNOWING HOW FAST YOU ARE GOING OR HOW MUCH GAS IS IN YOUR CAR.
Incident date: Jul 2, 2017
IN THE HOT MONTHS THE DASH BOARD MELTS, AND BECOMES EXTREMELY STICKY. ONCE MELTED, THE DASH REFLECTS LIGHT COMING THROUGH THE WINDSHIELD AND BECOMES SUPER REFLECTIVE AND BRIGHT CAUSING VISIBILITY ISSUES THAT ARE ALMOST BLINDING AT CERTAIN POINTS OF THE DAY. IT IS EXTREMELY DANGEROUS AND A SAFETY ISSUE. THIS STARTED ROUGHLY FOUR OR FIVE YEARS AGO AND HAS GOTTEN PROGRESSIVELY WORSE.
Incident date: Jul 8, 2017
TAKATA RECALL REPAIR WAS DONE ON 7/8/17 AT THE INFINITI DEALERS IN MARIETTA, GEORGIA. AS A RESULT MY DASHBOARD WAS DAMAGED ON THE PASSANGER SIDE NEAR THE THE BUNT ON THE DASHBOARD. THE DAMAGE WAS NOT THERE BEFORE THE WORK WAS DONE. I WAS SO UPSET ABOUT THIS! I WAS NOT INFORMED THAT DAMAGE WOULD OCCUR DUE TO THE REPAIRS THAT NEEDED TO BE DONE FOR THE AIRBAG REPLACEMENT. I HAD NO IDEA WHAT WOULD HAP... Read more
Incident date: Jul 7, 2017
AIRBAG LIGHT ON DASHBOARD KEEPS FLASHING AND PASSENGER OCCUPANT LIGHT IS ON EVEN WHEN A PASSENGER IS ON THE PASSENGER SEAT. TOOK VEHICLE TO DEALER AND THEY REPORTED THAT THEY ARE RECEIVING CODE 'B1018 - OCS SENSOR MAT MALFUNCTIONING.' I KNOW THAT THERE IS CURRENTLY A RECALL FOR THIS (NHTSA #08-521) BUT THE DEALER STATES THAT MY VIN IS NOT INCLUDED IN THIS RECALL, HOWEVER, MY CAR IS HAS THE EXACT S... Read more
Incident date: Jul 7, 2017
CAR SHUTTERS AT LOW SPEED. HESITATION AND STRONG SHAKING.
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2017 INFINITY QX50. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO STOP, THE VEHICLE DID NOT IMMEDIATELY STOP WHEN DEPRESSING THE BRAKE PEDAL. AS A RESULT, A CRASH ALMOST OCCURRED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO RAMSEY INFINITI IN RAMSEY, NEW JERSEY, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTUR... Read more
Incident date: May 1, 2017
THE AIRBAG LIGHT FLASHES RED ON THE DASH PANEL INDICATING THE PASSENGER AIRBAG IS NOT ON. IT ALSO SHOWS ON THE PANEL UNDER THE AIR CONDITIONER CONTROLS THAT THE PASSENGER AIR BAG IS OFF. THIS IS A SAFETY ISSUE AND IT IS DUE TO A FAULTY SAFETY RESTRAINT SYSTEM SENSOR THE IN THE PASSENGER BOTTOM SEAT. INFINITI HAS HAD RECALLS AND ISSUES WITH THIS SRS SYSTEM IN THE PASSENGER SEAT WHILE THEY DID NOT... Read more
Incident date: May 1, 2017
THE AIRBAG LIGHT FLASHES RED ON THE DASH PANEL INDICATING THE PASSENGER AIRBAG IS NOT ON. IT ALSO SHOWS ON THE PANEL UNDER THE AIR CONDITIONER CONTROLS THAT THE PASSENGER AIR BAG IS OFF. THIS IS A SAFETY ISSUE AND IT IS DUE TO A FAULTY SAFETY RESTRAINT SYSTEM SENSOR THE IN THE PASSENGER BOTTOM SEAT. INFINITI HAS HAD RECALLS AND ISSUES WITH THIS SRS SYSTEM IN THE PASSENGER SEAT WHILE THEY DID NOT... Read more
Incident date: May 1, 2017
THE DASHBOARD HAS BUBBLES ALL OVER IT AND GETS WORST WHEN IT IS HOT OUT. THE BUBBLES ARE SPREADING ALL OVER THE DASHBOARD AND THE SUN SEEMS TO REFLECT OFF OF IT AND SOMETIMES IT IS HARD TO SEE WHILE DRIVING.
Incident date: Jul 3, 2017
TAKATA RECALL: AFTER FINDING AN ODOR IN MY VEHICLE REGULARLY, I TOOK MY CAR TO THE DEALERSHIP IN HOPES OF FINDING THE ISSUE AND RESOLVING IT. I WAS INFORMED THAT I HAVE A LEAK IN MY CAR. THE SUNROOF HAS DRAIN TO TRANSPORT WATER TO THE OUTSIDE OF THE CAR. THERE IS A FIREWALL WITH CLIPS THAT ALLOW FOR THIS TO FUNCTION PROPERLY. THE FIREWALLS IN MY SUNROOF DRAIN HAVE FAILED CAUSING WATER TO SIT BENEA... Read more