Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Sep 14, 2017
TL* THE CONTACT OWNS A 2007 INFINITI M35. THE CONTACT STATED THAT DRIVER SIDE SEAT BELT FAILED AND THE SEAT LOOKED AS IF IT WERE POSITIONED INCORRECTLY AND UNBALANCED. WHEN THE CONTACT ATTEMPTED TO ADJUST THE SEAT, IT FAILED TO MOVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (INFINITI SUITLAND, 4800 BRANCH AVE, SUITLAND, MD, 20746) WHERE IT WAS DIAGNOSED THAT THE FRAME /LEVER FAILE... Read more
Incident date: Sep 12, 2017
THE CAR LOCK AND IT WAS NOT ABLE TO GO IN GEAR BECAUSE THE AUTOMATIC STARTER MALFUNCTION. THE CAR WAS STIONARY.
Incident date: Sep 23, 2017
I WAS DRIVING ON A MAIN STREET GOING 50 MILES WHEN MY ENGINE COMPLETE SHUT OFF WITHOUT WARNING. EVERYTHING LOCKED UP, STEERING AND BREAKS WERE HARD TO MANAGE. I WAS LUCKY ENOUGH TO COAST TO A SIDE STREET. THERE WAS A RECALL 11/17/2003 -03V45500 IT ALSO SAYS INCLUDED ARE VEHICLES INVOLVED IN 01V357 I CALLED INFINITI AND THEY SAID MY VIN EXCLUDED MY CAR FROM THAT RECALL. IT WAS TOWED TO A REPAIR SHO... Read more
Incident date: Sep 23, 2017
I WAS DRIVING ON A MAIN STREET GOING 50 MILES WHEN MY ENGINE COMPLETE SHUT OFF WITHOUT WARNING. EVERYTHING LOCKED UP, STEERING AND BREAKS WERE HARD TO MANAGE. I WAS LUCKY ENOUGH TO COAST TO A SIDE STREET. THERE WAS A RECALL 11/17/2003 -03V45500 IT ALSO SAYS INCLUDED ARE VEHICLES INVOLVED IN 01V357 I CALLED INFINITI AND THEY SAID MY VIN EXCLUDED MY CAR FROM THAT RECALL. IT WAS TOWED TO A REPAIR SHO... Read more
Incident date: Sep 23, 2017
I WAS DRIVING ON A MAIN STREET GOING 50 MILES WHEN MY ENGINE COMPLETE SHUT OFF WITHOUT WARNING. EVERYTHING LOCKED UP, STEERING AND BREAKS WERE HARD TO MANAGE. I WAS LUCKY ENOUGH TO COAST TO A SIDE STREET. THERE WAS A RECALL 11/17/2003 -03V45500 IT ALSO SAYS INCLUDED ARE VEHICLES INVOLVED IN 01V357 I CALLED INFINITI AND THEY SAID MY VIN EXCLUDED MY CAR FROM THAT RECALL. IT WAS TOWED TO A REPAIR SHO... Read more
Incident date: Aug 14, 2017
I AM HAVING AN ISSUE WITH THE FUEL GAUGE ON MY 2005 INFINITI QX56. THE FUEL GAUGE IS NOT READING CORRECTLY. IT STOPS READING CORRECTLY ONCE IT REACHES ABOUT HALF A TANK OF GAS. I WAS DRIVING ON THE FREEWAY AT NIGHT AND I RAN OUT OF GAS. THIS WAS A VERY SCARY SITUATION BECAUSE I HAD MY KIDS IN THE CAR WITH ME AND AT THE TIME I HAD NO IDEA WHY THE VEHICLE COMPLETELY SHUT OFF BECAUSE MY METER WAS ... Read more
Incident date: Jun 1, 2012
DASHBOARD IS CRACKING ON OR NEAR AIRBAGS. I PARK MY CAR IN AIR COOLED GARAGES 24/7 AND HAVE NEVER APPLIED AN PRODUCTS THAT WOULD DRY IT OUT TO CAUSE THE CRACKS. I FEEL THE CRACKS IN THE DASH MAY AFFECT THE AIRBAG DEPLOYMENT AND MY SAFETY. PLEASE HELP.
Incident date: Sep 23, 2017
MY FAMILY AND I WERE DRIVING DOWN THE HIGHWAY, WHEN WE HEARD A LARGE BANG SOUND. MY HUSBAND LOOKED OUT THE REAR VIEW MIRROR TO SEE PIECES OF GLASS FLYING OFF THE CAR, AND REALIZED OUR SUNROOF HAD EXPLODED. WE WERE NOT FOLLOWING NEAR OTHER VEHICLES, NOR HAD WE GONE UNDER AN OVERPASS. WE PULLED OVER AND SAW THAT IT HAD CLEARLY EXPLODED WITH NO EXTERNAL INFLUENCE (THE GLASS WAS PRESSED UPWARD, AND T... Read more
Incident date: Dec 10, 2014
CRACKS ALL ALONG THE DASHBOARD AT SEAMS/CONNECTION POINT TO AIR VENTS AND PASSENGER AIRBAG COMPONENT. CONCERNED THAT THESE CRACKS MAY COMPROMISE AIRBAG SAFETY
Incident date: Sep 20, 2017
INFINITI HAS NO SPECS ON WHO CAN SAFELY SIT IN THE CENTER SEAT OF THE THIRD ROW OF MY SUV. THERE IS PLENTY OF ROOM FOR A THIRD PERSON TO SIT IN THAT SPACE -- AND THERE IS A CENTER SEATBELT STANDARD ON THIS VEHICLE... HOWEVER, THERE IS NO HEADREST. I'M HOPING YOU HAVE INFO ON HEIGHT AND WEIGHT REQUIREMENTS FOR WHO CAN SAFELY SIT IN THAT SEAT WITHOUT RISK OF WHIPLASH OR OTHER NECK INJURY IN CASE OF ... Read more
Incident date: Aug 15, 2016
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V4... Read more
Incident date: Aug 15, 2016
TL* THE CONTACT OWNS A 2016 INFINITI Q50. WHILE AT A STOP, THE VEHICLE WENT INTO ECONOMY MODE AND SHUT OFF. THE START/ON/OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO INFINITI OF COCONUT CREEK (5501 WEST SAMPLE RD, COCONUT CREEK, FL 954-861-6100) AND WAS DIAGNOSED THAT IT WAS PERFORMING AS EXPECTED. LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V4... Read more
Incident date: Sep 13, 2017
I NOTICED THE LOCKS ON BOTH BACK SEAT DOORS, PASSENGER FRONT SEAT AND BACK DOOR WERE NOT LOCKING/UNLOCKING USING THE REMOTE. THE ONLY WAY TO LOCK AND UNLOCK ALL DOORS (EXCLUDING THE DRIVER'S SIDE DOOR) IS MANUALLY. INTERMITTENTLY, THE REAR GATE DOES NOT UNLOCK. APPARENTLY THIS IS A COMMON PROBLEM WITH THAT MAKE, MODEL AND MODEL YEAR. IS THE DEALER RESPONSIBLE FOR THIS REPAIR SINCE IT'S UNDER 50... Read more
Incident date: Sep 15, 2017
I WAS DRIVING DOWN THE FREEWAY AND BECAUSE OF TRAFFIC, I HAD TO COME TO STOP. I PUSH IN THE CLUTCH TO TRY AND TAKE THE CAR OUT OF GEAR AND THE CLUTCH PEDAL IS SOFT AND GOES TO THE FLOOR. THIS RESULTS IN A LONGER STOPPING DISTANCE AND I ALMOST HIT THE CAR IN FRONT OF ME. SINCE I COULDN'T TAKE THE CAR OUT OF GEAR, THE CAR DIES AS I COME TO A STOP. THE TRAFFIC BEGINS TO MOVE AGAIN AND I ATTEMPT... Read more
Incident date: Sep 15, 2017
I WAS DRIVING DOWN THE FREEWAY AND BECAUSE OF TRAFFIC, I HAD TO COME TO STOP. I PUSH IN THE CLUTCH TO TRY AND TAKE THE CAR OUT OF GEAR AND THE CLUTCH PEDAL IS SOFT AND GOES TO THE FLOOR. THIS RESULTS IN A LONGER STOPPING DISTANCE AND I ALMOST HIT THE CAR IN FRONT OF ME. SINCE I COULDN'T TAKE THE CAR OUT OF GEAR, THE CAR DIES AS I COME TO A STOP. THE TRAFFIC BEGINS TO MOVE AGAIN AND I ATTEMPT... Read more
Incident date: Sep 18, 2017
WHEN ENTERING & EXITING THE CAR THE STEERING WHEEL WILL ADJUST. WE STARTED NOTICING A NOISE AND THEN IT MADE A LOUD POP. I NOTICED THAT THE PLASTIC HOUSING AROUND THE COLUMN WAS IN A BIND. I MOVED THE STEERING WHEEL UP TO BE ABLE TO STEER. THIS IS RIDICULOUS ON THIS TYPE OF CAR. I'VE READ MANY COMPLAINTS WITH THE SAME PROBLEM AND NOT THERE IS NO RECALL??? IS THERE A RECALL OR NOT? CAN THIS B... Read more
Incident date: Sep 11, 2017
THE AIRBAG LIGHT IS FLASHING AND IT WON'T GO OFF.
Incident date: Jul 4, 2017
2004 INFINITY FX35. CONSUMER WRITES IN REGARDS TO DEFECTIVE DASHBOARD MATERIAL. *LD THE CONSUMER STATED THE DASHBOARD WAS COMPLETELY BUBBLED AND BLISTERED. THE DEALERSHIP WAS NOTIFIED. UPDATED 09/14/2017*JS
Incident date: Sep 13, 2017
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE, SLIP, AND VDC WARNING INDICATORS ILLUMINATED. ALSO, THE RPMS DID NOT EXCEED 2,500. THE FAILURES OCCURRED FOR THE PAST 30 DAYS AND THE VEHICLE STALLED ON A DAILY BASIS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. ... Read more
Incident date: Aug 21, 2017
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THERE WAS SEVERE BUBBLING ON THE DASHBOARD. THE VEHICLE WAS TAKEN TO GLENDALE INFINITI (812 S BRAND BLVD, GLENDALE, CA) WHERE IT WAS CONFIRMED THAT THE DASHBOARD WAS BUBBLING; HOWEVER, THE TECHNICIAN REFUSED TO REPAIR THE VEHICLE BECAUSE THE CONTACT DID NOT HAVE THE EXTENDED WARRANTY NOTICE. THE CONTACT WAS REFERRED TO THE MANUFACT... Read more
Incident date: Sep 1, 2014
MELTING DASHBOARD MAKES THE SURFACE STICKY AND SHINY. THE STICKY SURFACE MAKES EVERYTHING STICK AND IMPOSSIBLE TO CLEAN. THE SHINY SURFACE CREATES A GLARE PROBLEM ON THE WINDSHIELD WHEN THE SUN OR LIGHT HITS. THAT GLARE IS A PROBLEM BECAUSE I CAN'T SEE SOMETIMES WHILE DRIVING AND CREATES A TEMPORARY BLIND SPOT.
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND WAS RESTARTED. THE DEALER WAS CONTACTED (JIM LUPIENT INFINITI, 7200 WAYZATA BLVD, BURNSVILLE, MN, 763-546-5577) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL.... Read more
Incident date: Aug 9, 2017
AC IS BLOWING WARM AIR ON DRIVER SIDE AND COOL ON PASSENGER SIDE WHEN BOTH TEMPERATURE ARE SET TO 60 DEGREES.
Incident date: Jul 19, 2017
THE TAILGATE WILL CLOSE ON YOU AND THE SENSOR THAT TELL THE TAILGATE A PERSON OR OBJECT IS IN THE WAY COMPLETELY FAILS. ITS DANGEROUS FOR ANYONE BUT ESPECIALLY CHILDREN OR ELDERLY. THIS DOES NOT HAPPEN EVERY TIME. SOMETIMES WITH THE INTERIOR RELEASE BUTTON AND ALMOST ALWAYS WITH THE REMOTE KEY FOB.
Incident date: Sep 1, 2017
MY CAR VIBRATES WHEN I'M DRIVING EVEN AT 40MPH, IT STARTED WITH ONLY THE STEERING SHAKING, NOW IT HAS PROGRESSED TO A POINT WHERE MY AND THE SAFETY OF MY FAMILY IS AT RISK. IT IS AT THE POINT WHERE DRIVING OVER THE SMALLEST CRACK OR DENT A THE PHYSICALLY SWAY OR MAKE MY CAR BEER OFF COURSE.
Incident date: Sep 1, 2017
MY CAR VIBRATES WHEN I'M DRIVING EVEN AT 40MPH, IT STARTED WITH ONLY THE STEERING SHAKING, NOW IT HAS PROGRESSED TO A POINT WHERE MY AND THE SAFETY OF MY FAMILY IS AT RISK. IT IS AT THE POINT WHERE DRIVING OVER THE SMALLEST CRACK OR DENT A THE PHYSICALLY SWAY OR MAKE MY CAR BEER OFF COURSE.
Incident date: Apr 1, 2017
THE DASHBOARD OF THE VECHILE IS MELTING AND IS STARTING TO DO SO AT A RAPID PACE.
Incident date: Aug 24, 2017
TL* THE CONTACT OWNS A 2008 INFINITI M35. AFTER SLOWING THE VEHICLE DOWN, THE CONTACT WAS INVOLVED IN A FRONT END COLLISION WITH A MOTORIST TRAVELING ON THE WRONG SIDE OF THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A TOW YARD. IT WAS NOT DETERMINED WHETHER OR NOT THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE DRIVER OF THE OTHER VEHICLE WAS INJURED AND TRANSPORTED... Read more
Crash
1 injured
Incident date: Aug 14, 2017
RADIATOR CRACKED. INTERIM WITH TRANSMISSION FLUID. $5,000 TRANSMISSION REBUILD.
Incident date: Aug 27, 2017
WHILE DRIVING AT LOW/HIGH SPEEDS, THE BRAKE LIGHT WILL JUST TURN ON UNEXPECTEDLY. ALSO, THE ABS BRAKES SEEM TO FAIL WHERE YOU HAVE TO PRESS THE BRAKE PEDAL TO THE FLOOR. THE ONLY WAY TO TEMPORARILY FIX THIS IS TO TURN THE ENGINE OFF AND TURN IT BACK ON FOR THE BRAKE LIGHT TO GO AWAY. AGAIN, THIS WILL OCCUR AT LEAST 1-2 TIMES A DAY AND/OR 28 TIMES IN A MONTH WHILE DRIVING. THIS IS A VERY DANGER... Read more
Incident date: Jul 13, 2016
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE ENTIRE DASHBOARD WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Incident date: Aug 26, 2017
THE TWO BRACKETS THAT SUPPORT THE SEAT BACK ON THE DRIVERS SEAT HAVE SNAPPED / SHEARED. THE SEAT BACK IS NO LONGER SUPPORTED AND THE SEAT BASE RAISING MECHANISM NO LONGER WORKS. THE PROBLEM STARTED ON THE RIGHT SIDE AND AFTER A COUPLE OF WEEKS THE LEFT SIDE FAILED.
Incident date: Oct 10, 2010
I HAVE 38 PAGES OF SERVICE REGARDING A STARTING PROBLEM. WHEN THE CAR IS STARTED WITH THE AC ON, IT CRANKS BUT WILL NOT START. THERE HAVE BEEN 6 BATTERY REPLACEMENTS, ONE 6 MONTHS AFTER THE CAR WAS PURCHASED AND 5 IN THE LAST 5 YEARS. WITHIN THE LAST WEEK AND A HALF IT HAS NEEDED 4000 IN REPAIRS. A VALVE ASSEMBLY, CONTROL AND NOW AN ENGINE CONTROL MODULE. THE CAR WAS BROUGHT IN DOZENS OF TIMES AND... Read more
Incident date: Oct 10, 2010
I HAVE 38 PAGES OF SERVICE REGARDING A STARTING PROBLEM. WHEN THE CAR IS STARTED WITH THE AC ON, IT CRANKS BUT WILL NOT START. THERE HAVE BEEN 6 BATTERY REPLACEMENTS, ONE 6 MONTHS AFTER THE CAR WAS PURCHASED AND 5 IN THE LAST 5 YEARS. WITHIN THE LAST WEEK AND A HALF IT HAS NEEDED 4000 IN REPAIRS. A VALVE ASSEMBLY, CONTROL AND NOW AN ENGINE CONTROL MODULE. THE CAR WAS BROUGHT IN DOZENS OF TIMES AND... Read more
Incident date: Oct 10, 2010
I HAVE 38 PAGES OF SERVICE REGARDING A STARTING PROBLEM. WHEN THE CAR IS STARTED WITH THE AC ON, IT CRANKS BUT WILL NOT START. THERE HAVE BEEN 6 BATTERY REPLACEMENTS, ONE 6 MONTHS AFTER THE CAR WAS PURCHASED AND 5 IN THE LAST 5 YEARS. WITHIN THE LAST WEEK AND A HALF IT HAS NEEDED 4000 IN REPAIRS. A VALVE ASSEMBLY, CONTROL AND NOW AN ENGINE CONTROL MODULE. THE CAR WAS BROUGHT IN DOZENS OF TIMES AND... Read more
Incident date: Jul 12, 2017
TL* THE CONTACT OWNS A 2011 INFINITI G37 CONVERTIBLE. WHILE ATTEMPTED TO CLOSE THE HARD TOP, THE TOP BECAME STUCK. THE VEHICLE WAS TAKEN TO NAPLETON INFINITI OF TALLAHASSEE (LOCATED AT 3355 CAPITAL CIR NE, TALLAHASSEE, FL 32308, (850) 297-1488) WHERE IT WAS DIAGNOSED THAT THE SHELF FRACTURED AND THE HARD TOP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE HARD TOP ... Read more
Incident date: Apr 15, 2014
DRIVER SEAT COLLAPSED! AS OTHER STATED, THE WELD BROKE AND THE SEAT COLLAPSED DURING DRIVING, CAUSING A SERIOUS DANGEROUS SAFETY ISSUE! INFINITI, PLEASE TAKE RESPONSIBILITY ABOUT THIS! IT'S SAFETY AND IT SHOULD BE A RECALL!
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2003 INFINTI G35. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING VARIOUS SPEEDS AND THE CHECK ENGINE, BRAKE, AND VDC OFF WARNING INDICATORS ILLUMINATED. THE INFINITI OF NORWOOD DEALER (866 PROVIDENCE HWY, NORWOOD, MA) WAS CONTACTED AND DIAGNOSED THAT THE CAMSHAFT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WA... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2003 INFINTI G35. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING VARIOUS SPEEDS AND THE CHECK ENGINE, BRAKE, AND VDC OFF WARNING INDICATORS ILLUMINATED. THE INFINITI OF NORWOOD DEALER (866 PROVIDENCE HWY, NORWOOD, MA) WAS CONTACTED AND DIAGNOSED THAT THE CAMSHAFT ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WA... Read more
Incident date: Aug 22, 2017
I OWN A 2005 G35 COUPE AND STARTED NOTICING THAT THE MOTOR IS BURNING A LOT OF OIL. I RESEARCHED ONLINE AND FOUND OUT THAT MY YEAR OF CAR HAS PROBLEMS WITH OIL CONSUMPTION. SO I CALLED MY LOCAL INFINITY AND THEY SAID THAT THEY CAN PERFORM THE TEST BUT IF I WANT TO FIX IT, ILL HAVE TO PAY OUT OF MY POCKET. IS THAT RIGHT? ARE THEY SUPPOSE TO FIX IT? IS IT REPAIRED UNDER WARRANTY OR RECALL?
Incident date: Aug 22, 2017
I OWN A 2005 G35 COUPE AND STARTED NOTICING THAT THE MOTOR IS BURNING A LOT OF OIL. I RESEARCHED ONLINE AND FOUND OUT THAT MY YEAR OF CAR HAS PROBLEMS WITH OIL CONSUMPTION. SO I CALLED MY LOCAL INFINITY AND THEY SAID THAT THEY CAN PERFORM THE TEST BUT IF I WANT TO FIX IT, ILL HAVE TO PAY OUT OF MY POCKET. IS THAT RIGHT? ARE THEY SUPPOSE TO FIX IT? IS IT REPAIRED UNDER WARRANTY OR RECALL?
Incident date: Aug 23, 2017
I REPORTED MY VEHICLE IS A WHINING NOISE COMING FROM THE ENGINE. I TOOK IT IN FOR A DIAGNOSIS. THE TECHNICIAN INFORMED ME THAT NO CODES WERE DETECTED; HOWEVER BELIEVES IT IS THE ALTERNATOR. THE CAR HAS 39K MILES. AS A PREVIOUS OWNER OF A 2011 INFINITI, I BELIEVE THIS IS A MANUFACTURE DEFECT AS I AM THE SECOND OWNER AND DRIVEN IT FOR LESS THAN 6K. I INITIATED A CLAIM WITH NALLEY CONSUMER AFFAIRS TO... Read more
Incident date: Aug 23, 2017
I REPORTED MY VEHICLE IS A WHINING NOISE COMING FROM THE ENGINE. I TOOK IT IN FOR A DIAGNOSIS. THE TECHNICIAN INFORMED ME THAT NO CODES WERE DETECTED; HOWEVER BELIEVES IT IS THE ALTERNATOR. THE CAR HAS 39K MILES. AS A PREVIOUS OWNER OF A 2011 INFINITI, I BELIEVE THIS IS A MANUFACTURE DEFECT AS I AM THE SECOND OWNER AND DRIVEN IT FOR LESS THAN 6K. I INITIATED A CLAIM WITH NALLEY CONSUMER AFFAIRS TO... Read more
Incident date: Aug 23, 2017
AFTER THE CAR HAS BEEN DRIVEN FOR 20 MINUTES OR MORE, IT STARTS REVVING ON ITS OWN. IT HAPPENS MOSTLY WHEN I AM ENTERING MY GARAGE. I HAVE TO STOP, BACK UP, THEN GO FORWARD TO GET IN BECAUSE I HAVE A SIDE GARAGE. I HAVE TO KEEP MY FOOT ON THE BRAKE TO KEEP FROM SURGING FORWARD. I HAVE ALSO HAD THIS PROBLEM WHEN STOPPED AT A STOPLIGHT AND HAVE ALMOST HIT THE CAR IN FRONT OF ME BECAUSE IT SURGES... Read more
Incident date: Aug 23, 2017
THE VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE ANOTHER CAR HIT THE FRONT OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY.
Crash
Incident date: Aug 23, 2017
THE VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE ANOTHER CAR HIT THE FRONT OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY.
Crash
Incident date: Aug 23, 2017
THE VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE ANOTHER CAR HIT THE FRONT OF THE VEHICLE AND THE AIR BAGS FAILED TO DEPLOY.
Crash
Incident date: Aug 21, 2017
THE RADIATOR FAN MOTOR STARTED MAKING LOUD NOISES AND SOON AFTERWARDS BROKE. THE ENGINE STARTED OVERHEATING AND I BARELY DROVE THE CAR TO THE INFINITY DEALERSHIP IN CORAL GABLES. MY INFINITY HAS 34,000 MILES, BUT IT'S BEEN MORE THAN 4 YEARS SINCE I BOUGHT IT AND THE SERVICE DEPARTMENT AT THE DEALERSHIP IN TOLD ME THAT THE FAN ASSEMBLY RADIATOR MOTOR IS NOT COVERED BY THE ENGINE WARRANTY. THE SERVI... Read more
Incident date: Jul 5, 2017
WHEN MY JX35 IN SECOND AND THIRD GEAR, I FELT SOME DELAY AND STUTTER. I HAVE ABOUT 48,000 MILES AND IT'S BEEN TAKEN CARE BY INFINITII DEALER WHERE I BOUGHT MY VEHICLE FROM.
Incident date: Aug 1, 2017
WHILE THE CAR IS IN MOTION THE RED BRAKE LIGHT WILL TURN ON AND WHEN YOU PRESS THE BRAKE PEDAL THE CAR SLOWS DOWN BUT MAKES A LOUD THUMPING NOISE, AND YOU CAN FEEL LIKE A SPRING ON THE BRAKE PEDAL VIBRATING, IF YOU TURN OFF THE VEHICLE, IT RESETS FOR A WHILE BUT NOW IT IS HAPPENING CONSTANTLY. THE BRAKE PADS AND ROTORS ARE NEW.