Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 11, 2017
MY SUNROOF SHATTERED. THE CAR WAS PARKED IN A PARKING LOT AND WHEN WE CAME BACK IT WAS COMPLETELY SHATTERED AND GLASS WAS EVERYWHERE. THERE WERE NO SIGNS OF VANDALISM. IT JUST EXPLODED.
Incident date: Mar 2, 2016
AIR BAG LIGHT FLASHING, DEALERSHIP INDICATED "A VERY COMMON PROBLEM" FOR THIS YEAR AND MAKE INFINIITI . WELL A COMMON PROBLEM TO ME SEEMS LIKE IT SHOULD BE A RECALL. I WAS TOLD BY DEALERSHIP THAT IT WOULD OVER $1000 DOES THIS HAVE ANYTHING TO DO WITH TAKATA INFLATORS THAT HAVE BEEN RECALLS ON MILLIONS OF CARS BUT JUST SKIPPED THIS YEAR AND MAKE? I WAS TOLD AIRBAG WILL STILL DEPLOY, WELL I WAS INV... Read more
Crash
INFINITI
999R5-AR000
(9999) - EQUIPMENT:OTHER:LABELS
Oct 29, 2017
Incident date: Sep 20, 2017
9-20-2017 APPROXIMATELY 4PM, 90 DEG SUNNY DAY, DRIVING 2017 INFINITI QX60 ON INTERSTATE WHEN SUNROOF EXPLODED. NO OVERPASS OR TRUCK IN AREA WHERE FAILURE OCCURRED. THIS WAS MY FIRST OCCURRENCE OF THIS FAILURE. LOUD NOISE AT TIME OF FAILURE. PHOTOS TAKEN LATER. VEHICLE TAKEN TO INFINITI DEALER FOR REPAIR THE FOLLOWING DAY. SUNROOF REPLACED. I HAVE $1000 DEDUCTIBLE INSURANCE SO I ELECTED TO P... Read more
Incident date: Aug 31, 2017
EXPERIENCING ALMOST IDENTICAL ISSUES TO ANOTHER COMPLAINT I SAW THAT WAS PREVIOUSLY FILED (#10924936). TOLD WE NEED TO REPLACE CATALYTIC CONVERTERS AT $2,000 EACH. DEALERSHIP SAID IT'S A KNOWN ISSUE WITH THE VEHICLES. IF IT'S A KNOWN ISSUE, PERHAPS SOMETHING SHOULD BE DONE ABOUT IT. WE'VE ALSO HAD TO HAVE THE BATTERY REPLACED NUMEROUS TIMES. HAD TO CALL AAA SEVERAL TIMES TO JUMP THE VEHICLE.
Incident date: Aug 31, 2017
EXPERIENCING ALMOST IDENTICAL ISSUES TO ANOTHER COMPLAINT I SAW THAT WAS PREVIOUSLY FILED (#10924936). TOLD WE NEED TO REPLACE CATALYTIC CONVERTERS AT $2,000 EACH. DEALERSHIP SAID IT'S A KNOWN ISSUE WITH THE VEHICLES. IF IT'S A KNOWN ISSUE, PERHAPS SOMETHING SHOULD BE DONE ABOUT IT. WE'VE ALSO HAD TO HAVE THE BATTERY REPLACED NUMEROUS TIMES. HAD TO CALL AAA SEVERAL TIMES TO JUMP THE VEHICLE.
Incident date: Sep 20, 2017
9-20-2017 APPROXIMATELY 4PM, 90 DEG SUNNY DAY, DRIVING 2017 INFINITI QX60 ON INTERSTATE WHEN SUNROOF EXPLODED. NO OVERPASS OR TRUCK IN AREA WHERE FAILURE OCCURRED. THIS WAS MY FIRST OCCURRENCE OF THIS FAILURE. LOUD NOISE AT TIME OF FAILURE. PHOTOS TAKEN LATER. VEHICLE TAKEN TO INFINITI DEALER FOR REPAIR THE FOLLOWING DAY. SUNROOF REPLACED. I HAVE $1000 DEDUCTIBLE INSURANCE SO I ELECTED TO P... Read more
Incident date: Oct 28, 2017
THE AIRBAG WAS RECALLED ON MAY 23, 2016 DUE TO THE TAKATA DEFECTIVE AIRBAGS. TILL TODAY INFINITI HAS FAILED TO PROVIDE A REPLACEMENT FOR THE DEFECTIVE AIRBAG CITING NO AVAILABLE PARTS. THEIR ADVICE IS ONLY NOT TO SIT IN THE SEAT WHERE THE DEFECTIVE AIRBAG IS PRESENT WHICH IS NOT AN ACCEPTABLE SOLUTION. I AM NOT SURE HOW MUCH LONGER I NEED TO WAIT OR IF THEY ARE JUST PLAYING THE WAITING GAME FOR MY... Read more
Incident date: Aug 1, 2016
DASHBOARD HAS BUBBLES ALL OVER IT PRODUCING A TERRIBLE GLARE WHEN DRIVING IN THE DAYLIGHT OR AT NIGHTTIME CREATING A DRIVING HAZARD. INFINITY HAS ADMITTED IT IS A DEFECT BUT REFUSES TO REPAIR IT.
Incident date: Oct 28, 2017
GAS TANK NEVER REACHES FULL. WHILE PUMPING GAS GAS STATION PUMP STOPS PERIODICALLY EVEN THOUGH TANK IS NOT FULL. GAS GAUGE READS INCORRECTLY. HAVE TO KEEP STOPPING AND ADDING GAS TO MAKE SURE TANK IS FULL.
Incident date: Dec 22, 2016
TRANSMISSION GOES OUT IT WAS REPAIRED AND ONE YEAR LATER THE TRANSMISSION WENT OUT AGAIN
Incident date: Oct 25, 2017
I BOUGHT A 2005 INFINITI G35 LAST YEAR AND DID NOT KNOW ABOUT THE OIL CONSUMPTION DEFECT THAT THE G35 HAS. I RECENTLY DEVELOPED A KNOCKING SOUND IN THE ENGINE AND WHEN I CHECKED THE OIL I NOTICED THE ENGINE WAS LOW ON OIL. I FILLED THE CAR UP WITH THE 2 QUARTS OF OIL THAT WAS MISSING. I CHECKED THE ENGINE, ENGINE BAY AND ALSO UNDER THE CAR TO SEE IF THERE WAS AN OIL LEAK PRESENT BUT THERE WASN'T A... Read more
Incident date: Oct 25, 2017
I GET A BRAKE LIGHT AND A SLIP LIGHT SOMETIMES WHEN APPLYING THE BRAKES. MAKES AN AWFUL NOISE AND SOMETIMES THE BRAKES FAIL TO OPERATE. I HAVE TO TURN THE CAR OFF AND RESTART IT TO RESET SOMETHING AND THEN ITS FINE FOR A FEW DAYS AND COMES BACK. IT IS VERY SCARY. OTHERS WHO HAVE THE SAME VEHICLE HAVE COMPLAINED OF THE SAME THING. SAYING THEY THINK THE BRAKE MASTER CYLINDER IS DEFECTIVE. I HAVE AL... Read more
Incident date: Oct 22, 2017
WHILE DRIVING ON A CLEAR STRETCH OF INTERSTATE (NOT NEAR AN UNDERPASS OR TRUCKS OR OTHER CARS) THE SUNROOF EXPLODED. IT MADE A SOUND LIKE A GUN, GLASS CAME INTO THE CAR BECAUSE I DID NOT HAVE THE SHADE CLOSED. THERE WAS NO INDICATION ANYTHING HIT THE SUNROOF. A POLICE REPORT WAS FILED AND INFINITI COVERED THE REPAIR UNDER THE WARRANTY. UPON INVESTIGATION THIS ISSUE APPEARS TO BE SYSTEMIC IN NE... Read more
Incident date: Sep 6, 2017
THE VEHICLE IS DIFFICULT TO REFUEL. THE PUMP BOUNCES BACK DURING REFUELING AND MAKES IT DIFFICULT TO FUEL THE CAR PAST HALF FULL EVEN DOING IT VERY SLOWLY. INFINITI SENT A NOTIFICATION THAT EVAPORATIVE EMISSION VAPOR TUBE SOMETIMES MAY GET CLOGGED AND THE SYMPTOM IS DIFFICULTY TO REFUEL. HOWEVER THE DEALERSHIP SAYS THAT THIS IS PROBABLY A DIFFERENT ISSUE. I FOUND OUT THAT INFINITI RELEASED A SERVI... Read more
Incident date: Oct 4, 2017
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED VIOLENTLY AND FAILED TO ACCELERATE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF CORAL GABLES (2701 S LE JEUNE RD, CORAL GABLES, FL 33134, PHONE NUMBER: (786) 619-3009) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE ... Read more
Incident date: Oct 4, 2017
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE ACCELERATING FROM A STOP, THE VEHICLE JERKED VIOLENTLY AND FAILED TO ACCELERATE. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF CORAL GABLES (2701 S LE JEUNE RD, CORAL GABLES, FL 33134, PHONE NUMBER: (786) 619-3009) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE ... Read more
Incident date: Oct 24, 2016
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT FOR MORE THAN TWELVE MONTHS. INFINITI OF CHARLOTTE (9103 E INDEPENDENCE BLVD, MATTHEWS, NC 28105, (704) 251-2872) CONFIRMED THAT THE VEHICLE WAS INCLUDED IN THE TAKATA RECALL. THE CONTACT STAT... Read more
Incident date: Oct 20, 2017
TAKATA RECALL DRIVER CLOCK SPRING AND AIR BAG SHOULD BE REPLACED.
Incident date: Oct 16, 2017
AIR BAG PROBLEM INDICATOR LIGHT COMES ON WHILE DRIVING. DEALERSHIP DIAGNOSED TO BE FAULTY AIR BAG AND WOULD NEED TO REPLACE THAT TO BEGIN WITH. VEHICLE MAINTAINED REGULARLY AND NO INDICATIONS AS TO WHY AIR BAG WOULD NEED TO BE REPLACED. OTHER INFINITI G37 CAR OWNERS ARE ALSO COMPLAINING ABOUT HAVING TO REPLACE/FIX FAULTY AIR BAGS, SO LOOKS LIKE A SYSTEMIC PROBLEM
Incident date: Jul 8, 2012
THE LITE FOR THE AIRBAG STAYS ON;ALSO THE MAIN COMPUTER FOR THE CAR FAILED AND HAD TO BE REPLACED AS THE CAR WOULD NOT START
Incident date: Jul 8, 2012
THE LITE FOR THE AIRBAG STAYS ON;ALSO THE MAIN COMPUTER FOR THE CAR FAILED AND HAD TO BE REPLACED AS THE CAR WOULD NOT START
Incident date: Oct 23, 2017
WHEN DRIVING INTO THE SUN, THE MELTING DASH CAUSES A GLARE ON MY WINDSHIELD WHICH CAN MAKE IT DIFFICULT TO SEE. I NOTICED THE ISSUE A WHILE BACK BUT NEVER THOUGHT TO REPORT IT.
Incident date: Feb 1, 2016
THE FRONT SEAT OCCUPANCY-CLASSIFICATION SENSOR (OCS) IS NOT WORKING. THIS HAS BEEN ONGOING FOR OVER A YEAR. NISSAN/INFINITI HAS RECALLED MILLIONS OF CARS IN 2013-1015 AND HAD A VOLUNTARY INSPECTION IN 2008 AND 2009 FOR THIS ISSUE. HOWEVER, MY CAR IS NOT INCLUDED IN THE OFFICIAL RECALL. UPON ONLINE RESEARCH, THERE ARE MANY OTHERS WITH MY SAME MAKE/MODEL/YEAR HAVING THE SAME ISSUE AND WE ARE UNA... Read more
Incident date: Oct 20, 2017
I WAS TOLD THE VEHICLE CAN NOT HAVE RECALL PERFORMED BECAUSE IT HAD AN AFTERMARKET FUEL PUMP. MY DAD GAVE ME THE VEHICLE BEFORE HE PAST SO I'M NOT SURE IF SOME ONE ELSE HAS WORKED ON VEHICLE. THE VEHICLE IS CAUSING GAS PROBLEMS THAT ARE UNSAFE. I WAS TOLD BY THE DEALER TO BUY A NEW ONE PUT IT IN THEN HAVE THEM DO A RECALL. PLEASE HELP.
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Oct 23, 2017
Incident date: Oct 22, 2017
AS I START TO ACCELERATE I CAN FEEL THE CAR STUTTER AT TIMES. WHEN I'M AT FULL ACCELERATION THE CAR SEEMS TO RUN FINE, BUT AS I START SLOWING DOWN UNDER 5 MILES AN HOUR I CAN FEEL A STUTTER AGAIN.
INFINITI
QX60 HYBRID
(2014) - VEHICLE SPEED CONTROL
Oct 23, 2017
Incident date: Oct 22, 2017
AS I START TO ACCELERATE I CAN FEEL THE CAR STUTTER AT TIMES. WHEN I'M AT FULL ACCELERATION THE CAR SEEMS TO RUN FINE, BUT AS I START SLOWING DOWN UNDER 5 MILES AN HOUR I CAN FEEL A STUTTER AGAIN.
Incident date: Oct 18, 2017
SUNROOF EXPLODED WHILE DRIVING DOWN THE FREEWAY WITH NO VEHICLES IN CLOSE DISTANCE IN FRONT OR ON THE SIDE OF ME.
Incident date: Oct 4, 2015
FINISHER BOARD MALFUNCTION, NO DEFROSTER FOR FRONT AND REAR WINDOWS,. RADIO AND AC IMPAIRED
Incident date: Oct 4, 2015
FINISHER BOARD MALFUNCTION, NO DEFROSTER FOR FRONT AND REAR WINDOWS,. RADIO AND AC IMPAIRED
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO SEWELL INFINITI OF FORT WORTH (5135 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE... Read more
INFINITI
QX56
(2011) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Oct 17, 2017
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO SEWELL INFINITI OF FORT WORTH (5135 BRYANT IRVIN RD, FORT WORTH, TX 76132) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE... Read more
Incident date: Jul 1, 2016
TAKATA RECALL: RECEIVED FIRST RECALL NOTICE JULY 2016. CONTACTED INFINITI DEALER IN SAN ANTONIO (210)824-1272 AND WAS TOLD PARTS WOULD NOT COME IN UNTIL OCTOBER 2016. MY NAME AND VIN WERE PLACED ON A "LIST". CALLED SAME DEALER OCT 2016, NO PARTS YET. CALLED DEALER AGAIN APRIL 15, 2017 STILL NO PARTS AND TOLD I WILL BE CALLED WHEN PARTS COME IN (SPOKE WITH "MIKE"). CALLED DEALER AGAIN JUNE 7, 201... Read more
Incident date: Oct 15, 2017
MY 2005 QX56 LOSING POWER WHILE I'M DRIVING, FEELS LIKE IT WANTS TO SHUT OFF, AND MY CHECK ENGINE IS OFF
Incident date: Oct 12, 2017
MY CAR STALLS WHILE DRIVING ANYWHERE .. HWY,INTERSTATE, DRIVEWAY...AND SOMETIMES DIES WHEN SLOWING DOWN. THE SLIP LIGHT COMES ON WHEN THIS HAPPENS. IT USUALLY LOSES POWERFUL A FEW SECONDS AND THEN JOLTS BACK TO POWER SCARING ME TO DEATH. IT HAS DIED COMPLETELY TOO WHEN I PULL INTO A VERY SLOW DOWN MODE. THIS HAS HAPPENED MANY MANY TIMES.
Incident date: Oct 12, 2017
MY CAR STALLS WHILE DRIVING ANYWHERE .. HWY,INTERSTATE, DRIVEWAY...AND SOMETIMES DIES WHEN SLOWING DOWN. THE SLIP LIGHT COMES ON WHEN THIS HAPPENS. IT USUALLY LOSES POWERFUL A FEW SECONDS AND THEN JOLTS BACK TO POWER SCARING ME TO DEATH. IT HAS DIED COMPLETELY TOO WHEN I PULL INTO A VERY SLOW DOWN MODE. THIS HAS HAPPENED MANY MANY TIMES.
Incident date: Sep 18, 2017
I HAVE REPLACED THE CAM POSITION SENSOR AND THE CRANK SENSOR AND MY CAR CONTINUES TO STALL CAUSING THE SERVICE ENGINE SOON LIGHT TO APPEAR WITH A LOSS OF POWER AND INTERMITTENT STALLING. INFINITI HAS A RECALL FOR THIS PROBLEM (SERVICE BULLETIN: NHTSA: 03V455000 CAM SHAFT SENSOR DEFECTIVE) BUT THEY SAY MY CAR IS NOT INCLUDED. THIS IS A SAFETY ISSUE BECAUSE THE CAR LOOSES POWER AND STALLS INTERMITTE... Read more
Incident date: Jun 27, 2017
TL* THE CONTACT OWNS A 2015 INFINITI Q50, EQUIPPED WITH DUNLOP TIRES, TIRE LINE: SP SPORT, TIRE SIZE: 245/40RUNFLAT/19 94W N/A, AND DOT NUMBER: U28T. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE VEHICLE STRUCK "A BUMP OR A POTHOLE" CAUSING THE VEHICLE TO JERK. THE FLAT TIRE WARNING MESSAGE ILLUMINATED. THE CONTACT PULLED OVER AND NOTICED THAT THE SIDE WALL OF THE FRONT PASSENGER'S SIDE ... Read more
Incident date: Oct 8, 2017
EXPLODING SUNROOF. 2005 INFINITI G35 COUPE. DRIVING ONTO EXPRESSWAY FROM ENTRANCE RAMP, GAINING SPEED, SUDDEN EXPLOSIVE SOUND ABOVE HEAD, NO LOSS OF CONTROL OF CAR. STOPPED AND INVESTIGATED AND THE ENTIRE SUNROOF HAD BLOWN INTO PIECES ALL OVER MY TRUNK ON TO ROAD. IT WAS EXPLOSIVE.
Incident date: Oct 5, 2017
BRAKES SUDDENLY MAKES GRINDING SOUND WHEN DEPRESSED THAT ALSO SOUNDS LIKE A LARGE SPRING IS ABOUT TO SNAP. THERE IS A LOSS OF BRAKING POWER AND THE BRAKE PEDAL GETS MUSHY. THIS HAS OCCURRED IN HEAVY STOP AND GO TRAFFIC NUMEROUS TIMES. IF THE VEHICLE IS TURNED OFF AND RESTARTED THE PROBLEM IMMEDIATELY DISAPPEARS. THE VEHICLE HAS NEW ROTORS/DISC AND NEW PADS INSTALLED BY THE DEALER. I AM IN FEAR FOR... Read more
Incident date: Oct 3, 2017
TL* THE CONTACT OWNS A 2009 INFINITI QX56. AFTER GROCERY SHOPPING, THE CONTACT OPENED THE TRUNK WITH THE REMOTE. WHILE PUTTING THE GROCERIES INSIDE THE TRUNK, THE TRUNK AUTOMATICALLY CLOSED WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE TRUNK FROM FALLING DOWN WITH HER HANDS. THE DEALER (GLENDALE INFINITI, 812 S BRAND BLVD, GLENDALE, CA 91204) WAS CONTACTED AND STATED THAT IT WAS NOT PART OF TH... Read more
Incident date: Oct 3, 2017
TL* THE CONTACT OWNS A 2009 INFINITI QX56. AFTER GROCERY SHOPPING, THE CONTACT OPENED THE TRUNK WITH THE REMOTE. WHILE PUTTING THE GROCERIES INSIDE THE TRUNK, THE TRUNK AUTOMATICALLY CLOSED WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE TRUNK FROM FALLING DOWN WITH HER HANDS. THE DEALER (GLENDALE INFINITI, 812 S BRAND BLVD, GLENDALE, CA 91204) WAS CONTACTED AND STATED THAT IT WAS NOT PART OF TH... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THE AIR CONDITIONER DID NOT OPERATE AS INTENDED. ONLY COLD AIR EMITTED AND COULD NOT BE TURNED OFF. IN ADDITION, THE VEHICLE BRAKES INDEPENDENTLY APPLIED AND THE VEHICLE EXPERIENCED A LOSS OF POWER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 126,000.
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THE AIR CONDITIONER DID NOT OPERATE AS INTENDED. ONLY COLD AIR EMITTED AND COULD NOT BE TURNED OFF. IN ADDITION, THE VEHICLE BRAKES INDEPENDENTLY APPLIED AND THE VEHICLE EXPERIENCED A LOSS OF POWER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 126,000.
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THE AIR CONDITIONER DID NOT OPERATE AS INTENDED. ONLY COLD AIR EMITTED AND COULD NOT BE TURNED OFF. IN ADDITION, THE VEHICLE BRAKES INDEPENDENTLY APPLIED AND THE VEHICLE EXPERIENCED A LOSS OF POWER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 126,000.
Incident date: Sep 26, 2017
AIRBAG WARNING LIGHT IS BLINKING. DEALER SAID OCS (SEAT) SENSORS ARE MALFUNCTIONING. IT COST $6200 TO REPAIR. CONTACT INFINITI CONSUMER AFFAIRS FOR HELP, BUT THEY REFUSE TO ASSIT. I BELIEVE 2009 G37 SHOULD BE ON THE RECALL LIST. THERE IS NO REASON THE OCS SENSOR SHOULD FAIL.
Incident date: Jul 20, 2017
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE C... Read more
Incident date: Jul 20, 2017
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE STOPPED AT A LIGHT. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE CONTACT TOOK THE VEHICLE TO INFINITI ON CAMELBACK (1250 E CAMELBACK RD, PHOENIX, AZ 85014) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V476000 (FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM). THE REMEDY FAILED TO REPAIR THE VEHICLE. THE C... Read more
Incident date: Dec 21, 2016
MY 2008 INFINITI M35X WHILE I AM DRIVING ON HIGH WAY WILL UNEXPECTEDLY WONDER LEFT OR RIGHT ESPECIALLY IF I AM CHANGING LINES WHEEL I HAVE TO HOLD STEERING WHEEL VERY TIGHT TO BE ABLE TO CONTROL CAR OTHERWISE I COULD CAUSE ACCIDENT . IF I AM DRIVING IN CITY, SOMETIMES IT GOES STRAIGHT THEN SUDDENLY IT WILL VEER RIGHT OR LEFT . THIS IS HAPPENING SINCE I GOT CAR. I HAVE TAKEN IT TO THE MECHANIC AN... Read more
Incident date: Sep 23, 2017
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL BECAME DETACHED FROM THE VEHICLE. THE CONTACT WAS ABLE TO RE-ATTACH THE STEERING WHEEL TO THE STEERING COLUMN TEMPORARILY AND DROVE THE VEHICLE TO THE DEALER. NALLEY INFINITI OF MARIETTA, GEORGIA (2020 COBB PARKWAY SE, 30060) STATED THAT THE VEHICLE COULD NOT BE REPAIRED DUE TO THE CONTACT'S FAILURE TO ... Read more