Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 23, 2017
WE TOOK OUR CAR IN FOR ITS FIRST OIL CHANGE AT A OIL LUBE BUSINESS AND AFTERWARD OUR CAR'S ENGINE SEIZED UP ABOUT 4 MILES DOWN THE ROAD, AND COMPLETELY DESTROYED ITSELF. AFTER INVESTIGATING, IT SEEMS THE OIL TECH MAY HAVE DAMAGED THE OIL FILTER ASSEMBLY'S DELICATE END TIP PIECE UNBEKNOWNST TO HIM. IT IS INCONCLUSIVE IF HE DAMAGED IT OR BROKE IT OFF. AT A LATER DATE THIS OIL LUBE BUSINESS GAVE US A... Read more
Incident date: Jul 17, 2017
TAKATA RECALL-THE CHECK ENGINE LIGHT COME ON SHORTLY AFTER THE TIME CHAIN WAS REPLACED WHICH THE CODES INDICATED THE CATAYLIC CONVERTER NEEDS TO BE REPLACED. THE VEHICLE WAS STATIONARY AT MY HOUSE. THE TIME CHAIN WAS REPLACED APPROXIMATELY 8 MONTHS AGO.
Incident date: Jul 10, 2017
DRIVING ON THE HIGHWAY LAST WEEK, I FELT THE NEED TO ADJUST MY SEAT A LITTLE BIT. I TRIED TO LIFT THE SEAT UP AND I HEAD A POP SOUND AND I IMMEDIATELY SUNK INTO THE SEAT AND UNABLE TO SEE THE HOOD OF THE CAR BUT THE DASH. I MANAGED TO FIND THE NEAREST EXIT AND REALIZED THE MOTOR TO LIFT THE SEAT WAS ONLY LIFTING ONE SIDE OF THE SEAT. I COULD LIFT IT WITH MY HAND BUT FALLS ON THE FLOOR WHEN I LET I... Read more
Incident date: May 1, 2017
I'M HAVING PROBLEMS WITH MY SEAT BELT CLICKING IN AND IT'S HARD TO TAKE OUT TO UNLATCH IT AS WELL
Incident date: Apr 15, 2017
TYPICAL NISSAN FRONT AXLE FAILURE. APPARENTLY IT'S VERY COMMON. IT STARTED AS A SMALL NOISE AND NOW THE ENTIRE RIGHT SIDE OF MY FRONT AXLE IS DESTROYED. IT'S A VERY COMMON ISSUE WITH NISSAN AND INFINITI CARS WITH 4WD. SADLY THERE IS NO RECALL.
Incident date: Jun 28, 2017
TL* THE CONTACT OWNED A 2011 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE CONTACT DROVE AT A LOW SPEED IN A SHOPPING CENTER PARKING LOT. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A STORE WALL. THE CONTACT SUSTAINED INJURIES TO THE BACK, NOSE, RIBS, AND NECK, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTRO... Read more
Crash
1 injured
Incident date: Jul 11, 2017
WHILE DRIVING DOWN THE STREET I LIVE ON, ALL DASH INSTRUMENT PANEL SHUT DOWN. I HAVE NO GAS, SPEEDOMETER, MILEAGE, DIRECTIONAL FEEDBACK OR ANY INFORMATION THAT IS ON THE DASHBOARD AVAILABLE. I AM NOW UNABLE TO DRIVE MY VEHICLE AS IT IS UNSAFE TO DRIVE WITHOUT KNOWING HOW FAST YOU ARE GOING OR HOW MUCH GAS IS IN YOUR CAR.
Incident date: May 31, 2016
TL* THE CONTACT OWNS A 2004 INFINTI I30. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (HARTE INFINITI LOCATED AT 150 WESTON ST HARTFORD, CT 06120 860-524-1993) WHO STATED THA... Read more
Incident date: Dec 27, 2016
FUEL GAUGE DOES NOT WORK . IT NEVER GOES BELOW 2/3 FULL AND COULD CAUSE THE CAR TO RUN OUT OF GAS. IF THIS HAPPENED WHEN ON THE FREEWAY IT COULD LEAD TO A DANGEROUS SITUATION AS STEERING AND BRAKES WOULD BE AFFECTED ALONG WITH AVOIDING OTHER VEHICLES IF CAR LOST POWER INTRAFFIC.
Incident date: Jul 2, 2017
IN THE HOT MONTHS THE DASH BOARD MELTS, AND BECOMES EXTREMELY STICKY. ONCE MELTED, THE DASH REFLECTS LIGHT COMING THROUGH THE WINDSHIELD AND BECOMES SUPER REFLECTIVE AND BRIGHT CAUSING VISIBILITY ISSUES THAT ARE ALMOST BLINDING AT CERTAIN POINTS OF THE DAY. IT IS EXTREMELY DANGEROUS AND A SAFETY ISSUE. THIS STARTED ROUGHLY FOUR OR FIVE YEARS AGO AND HAS GOTTEN PROGRESSIVELY WORSE.
Incident date: Jul 8, 2017
TAKATA RECALL REPAIR WAS DONE ON 7/8/17 AT THE INFINITI DEALERS IN MARIETTA, GEORGIA. AS A RESULT MY DASHBOARD WAS DAMAGED ON THE PASSANGER SIDE NEAR THE THE BUNT ON THE DASHBOARD. THE DAMAGE WAS NOT THERE BEFORE THE WORK WAS DONE. I WAS SO UPSET ABOUT THIS! I WAS NOT INFORMED THAT DAMAGE WOULD OCCUR DUE TO THE REPAIRS THAT NEEDED TO BE DONE FOR THE AIRBAG REPLACEMENT. I HAD NO IDEA WHAT WOULD HAP... Read more
Incident date: Jul 7, 2017
AIRBAG LIGHT ON DASHBOARD KEEPS FLASHING AND PASSENGER OCCUPANT LIGHT IS ON EVEN WHEN A PASSENGER IS ON THE PASSENGER SEAT. TOOK VEHICLE TO DEALER AND THEY REPORTED THAT THEY ARE RECEIVING CODE 'B1018 - OCS SENSOR MAT MALFUNCTIONING.' I KNOW THAT THERE IS CURRENTLY A RECALL FOR THIS (NHTSA #08-521) BUT THE DEALER STATES THAT MY VIN IS NOT INCLUDED IN THIS RECALL, HOWEVER, MY CAR IS HAS THE EXACT S... Read more
Incident date: Jul 7, 2017
CAR SHUTTERS AT LOW SPEED. HESITATION AND STRONG SHAKING.
Incident date: May 1, 2017
THE AIRBAG LIGHT FLASHES RED ON THE DASH PANEL INDICATING THE PASSENGER AIRBAG IS NOT ON. IT ALSO SHOWS ON THE PANEL UNDER THE AIR CONDITIONER CONTROLS THAT THE PASSENGER AIR BAG IS OFF. THIS IS A SAFETY ISSUE AND IT IS DUE TO A FAULTY SAFETY RESTRAINT SYSTEM SENSOR THE IN THE PASSENGER BOTTOM SEAT. INFINITI HAS HAD RECALLS AND ISSUES WITH THIS SRS SYSTEM IN THE PASSENGER SEAT WHILE THEY DID NOT... Read more
Incident date: May 1, 2017
THE AIRBAG LIGHT FLASHES RED ON THE DASH PANEL INDICATING THE PASSENGER AIRBAG IS NOT ON. IT ALSO SHOWS ON THE PANEL UNDER THE AIR CONDITIONER CONTROLS THAT THE PASSENGER AIR BAG IS OFF. THIS IS A SAFETY ISSUE AND IT IS DUE TO A FAULTY SAFETY RESTRAINT SYSTEM SENSOR THE IN THE PASSENGER BOTTOM SEAT. INFINITI HAS HAD RECALLS AND ISSUES WITH THIS SRS SYSTEM IN THE PASSENGER SEAT WHILE THEY DID NOT... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2017 INFINITY QX50. WHILE DRIVING APPROXIMATELY 45 MPH AND ATTEMPTING TO STOP, THE VEHICLE DID NOT IMMEDIATELY STOP WHEN DEPRESSING THE BRAKE PEDAL. AS A RESULT, A CRASH ALMOST OCCURRED. THE CONTACT INDICATED THAT THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO RAMSEY INFINITI IN RAMSEY, NEW JERSEY, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTUR... Read more
Incident date: May 1, 2017
THE DASHBOARD HAS BUBBLES ALL OVER IT AND GETS WORST WHEN IT IS HOT OUT. THE BUBBLES ARE SPREADING ALL OVER THE DASHBOARD AND THE SUN SEEMS TO REFLECT OFF OF IT AND SOMETIMES IT IS HARD TO SEE WHILE DRIVING.
Incident date: Jul 3, 2017
TAKATA RECALL: AFTER FINDING AN ODOR IN MY VEHICLE REGULARLY, I TOOK MY CAR TO THE DEALERSHIP IN HOPES OF FINDING THE ISSUE AND RESOLVING IT. I WAS INFORMED THAT I HAVE A LEAK IN MY CAR. THE SUNROOF HAS DRAIN TO TRANSPORT WATER TO THE OUTSIDE OF THE CAR. THERE IS A FIREWALL WITH CLIPS THAT ALLOW FOR THIS TO FUNCTION PROPERLY. THE FIREWALLS IN MY SUNROOF DRAIN HAVE FAILED CAUSING WATER TO SIT BENEA... Read more
Incident date: Jun 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V028000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (OPENROAD INFINITI, 900 US HWY 1 EDISON, NJ 08817-4848) AND WAS INFORMED THAT A ... Read more
Incident date: Mar 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V028000 (AIR BAGS) FOR THE FRONTAL PASSENGER AIR BAG INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT CAL... Read more
Incident date: Aug 11, 2015
PASSENGER AIRBAG NOT ACTIVE WHEN A PASSENGER IS SEATED. SOMETIMES IT COMES "ON" ON HIS OWN WHILE DRIVING. ALSO THE DASHBOARD MELT WHEN THE CAR IS PARKED UNDER THE SUN. ESPECIALLY HERE IN TEXAS WITH HIGH TEMPERATURE. DASHBOARD CRACKING WITH HIGH TEMPERATURE. TOYOTA AND MAZDA FIX THIS FOR FREE FOR THEIR CUSTOMER BUT INFINITI WANNA CHARGES US FOR THAT.
Incident date: Aug 11, 2015
PASSENGER AIRBAG NOT ACTIVE WHEN A PASSENGER IS SEATED. SOMETIMES IT COMES "ON" ON HIS OWN WHILE DRIVING. ALSO THE DASHBOARD MELT WHEN THE CAR IS PARKED UNDER THE SUN. ESPECIALLY HERE IN TEXAS WITH HIGH TEMPERATURE. DASHBOARD CRACKING WITH HIGH TEMPERATURE. TOYOTA AND MAZDA FIX THIS FOR FREE FOR THEIR CUSTOMER BUT INFINITI WANNA CHARGES US FOR THAT.
Incident date: Sep 9, 2016
MELTING DASHBOARD MAKES REFLECTION ON THE FRONT WINDSHIELD
Incident date: Jan 10, 2017
TAKATA RECALL. RECALL ISSUED 1/10/2017, MANUFACTURER RECALL NUMBER 1701, NHTSA RECALL NUMBER 17V-028. HAVE NOT HEARD FROM DEALER!
Incident date: Oct 13, 2016
BOTH FRONT SEATS WOULD BE SLIDING FROM SEAT TRACKS AS IF THEY WERE LOOSE WHEN THE CAR WOULD BE GETTING TO A STOP. THE DRIVER'S SEAT STARTED LEANING TO THE CENTER OF VEHICLE AFTER A WHILE, RUBBING THE CENTER CONSOLE. EVENTUALLY THE DRIVER SEAT CAME OUT OF THE TRACK BECAUSE THE TRACK BROKE WHEN ADJUSTING THE SEAT.
Incident date: Jun 22, 2017
THE PASSENGER AIRBAG OFF LIGHT STAYS ON WHILE AN ADULT WEIGHTS MORE THAN 120 POUND SITTING ON THE PASSENGER SEAT. THE LIGHT WON'T GO OFF WHILE THE CAR IS MOVING.
Incident date: Jun 16, 2017
WHILE DRIVING HOME COULD HEAR A CLICKING NOISE IN THE WIRING CAR STARTED TO LOSE POWER AND EVENTUALLY DIED IN THE ROAD, JUMP STARTED IT TO GET TO A SHOP WAS TOLD IT WAS THE ALTERNATOR, BOUGHT NEW ALTERNATOR AND BATTERY AFTER DRIVING FOR A WHILE CAR SHORTED OUT AGAIN LOST POWER AND ONCE AGAIN DIED ON THE ROAD, JUMP STARTED CAR TO GET HOME. CAR WILL NOT HOLD POWER KEEPS SHORTING OUT IN THE WIRES, AL... Read more
Incident date: Jun 16, 2017
WHILE DRIVING HOME COULD HEAR A CLICKING NOISE IN THE WIRING CAR STARTED TO LOSE POWER AND EVENTUALLY DIED IN THE ROAD, JUMP STARTED IT TO GET TO A SHOP WAS TOLD IT WAS THE ALTERNATOR, BOUGHT NEW ALTERNATOR AND BATTERY AFTER DRIVING FOR A WHILE CAR SHORTED OUT AGAIN LOST POWER AND ONCE AGAIN DIED ON THE ROAD, JUMP STARTED CAR TO GET HOME. CAR WILL NOT HOLD POWER KEEPS SHORTING OUT IN THE WIRES, AL... Read more
Incident date: Dec 10, 2016
2007 INFINITI M35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD EXPOSURE TO SUNLIGHT- MELTS/ STICKY, EMITS A CHEMICAL ODOR AND DISPLAYS CRACKS. *SMD THE CONSUMER STATED THE AIR BAG RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 06/19/2017*JS
Incident date: Dec 10, 2016
2007 INFINITI M35. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE DASHBOARD EXPOSURE TO SUNLIGHT- MELTS/ STICKY, EMITS A CHEMICAL ODOR AND DISPLAYS CRACKS. *SMD THE CONSUMER STATED THE AIR BAG RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 06/19/2017*JS
Incident date: May 30, 2017
THE SUNROOF EXPLODED AT APPROX 8AM 5/30/2017. THE EXPLOSION WAS PRECEDED BY A RATTLING NOISE, THEN A VERY LOUD AND SCARY BANG. I WAS TRAVELING APPROX 65 MPH ON I80 W (BETWEEN VACAVILLE AND FAIRFIELD CALIFORNIA). MORNING TEMPERATURE MILD--PROBABLY IN THE UPPER 60'S. I PULLED OFF THE HIGHWAY AND FOUND THE SUNROOF GLASS HAD FIRST EXPANDED THEN SHATTERED. BECAUSE THE INSIDE ROOF DOOR WAS CLOSED, SHAR... Read more
Incident date: Jun 16, 2017
AFTER TAKING OFF CAR NOT SHIFTING SOUNDS LIKE A WHINING NOISE COMING FROM TRANSMISSION AND CAR WAS JERKING AT LOW SPEED. ALSO HAD CRUISE SET AND CAR SPEEDS UP ON IT OWN.
Incident date: Jun 16, 2017
AFTER TAKING OFF CAR NOT SHIFTING SOUNDS LIKE A WHINING NOISE COMING FROM TRANSMISSION AND CAR WAS JERKING AT LOW SPEED. ALSO HAD CRUISE SET AND CAR SPEEDS UP ON IT OWN.
Incident date: Jun 5, 2017
I'M ONE OF MANY EXPERIENCING THE BUBBLING/STICKY DASHBOARD PROBLEM THAT HAS BECOME SONONOMOUS W/ INFINITI/NISSAN AUTOS FROM 04-2010. THE STICKY/BUBBLING AREA HAS BECOME A SAFETY HAZARD FROM GLARE & DISTRACTION THAT COULD RESULT IN INJURY/DEATH TO OTHERS. THERE WAS AN 8 YR WARRANTY EXTENSION FROM DATE OF MANUFACTURING BUT SOME OF US PURCHASED VEHICLE OUTSIDE OF THAT TIMELINE & HAVE BEEN TURNED AWAY... Read more
Incident date: May 10, 2017
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR FLICKERED AND THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (MOSSY NISSAN KEARNY MESA 8118 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111 (858) 201-6606) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE OCCUPANT CLASSIFICATION SYSTEM CONTROL U... Read more
Incident date: May 10, 2017
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR FLICKERED AND THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (MOSSY NISSAN KEARNY MESA 8118 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111 (858) 201-6606) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE OCCUPANT CLASSIFICATION SYSTEM CONTROL U... Read more
Incident date: May 10, 2017
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR FLICKERED AND THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (MOSSY NISSAN KEARNY MESA 8118 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111 (858) 201-6606) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE OCCUPANT CLASSIFICATION SYSTEM CONTROL U... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I30. WHILE OPERATING THE VEHICLE, IT SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN A UNKNOWN MANUFACTURERS RECALL. THE FAI... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I30. WHILE OPERATING THE VEHICLE, IT SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN A UNKNOWN MANUFACTURERS RECALL. THE FAI... Read more
Incident date: Jun 14, 2017
IT'S SIMPLE MY FANS ARE NOT WORKING AT ALL WHEN I TURN MY A.C. ON MY CAR RUNS HOT WHEN I CUT IT OF THE TEMPERATURE COMES DOWN AS I DRIVE BUT TODAY MY CAR WENT SO HOT THAT MY CAR TURNED OFF AND I DON'T KNOW WHAT IS CAUSING MY FANS TO NOT WORK PLEASE HELP I CAN'T GET TO WORK AT ALL.
Incident date: Jun 14, 2017
IT'S SIMPLE MY FANS ARE NOT WORKING AT ALL WHEN I TURN MY A.C. ON MY CAR RUNS HOT WHEN I CUT IT OF THE TEMPERATURE COMES DOWN AS I DRIVE BUT TODAY MY CAR WENT SO HOT THAT MY CAR TURNED OFF AND I DON'T KNOW WHAT IS CAUSING MY FANS TO NOT WORK PLEASE HELP I CAN'T GET TO WORK AT ALL.
Incident date: Jun 14, 2017
IT'S SIMPLE MY FANS ARE NOT WORKING AT ALL WHEN I TURN MY A.C. ON MY CAR RUNS HOT WHEN I CUT IT OF THE TEMPERATURE COMES DOWN AS I DRIVE BUT TODAY MY CAR WENT SO HOT THAT MY CAR TURNED OFF AND I DON'T KNOW WHAT IS CAUSING MY FANS TO NOT WORK PLEASE HELP I CAN'T GET TO WORK AT ALL.
Incident date: Sep 2, 2016
TL* THE CONTACT OWNS A 2007 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE SPEEDOMETER AND TACHOMETER ON THE INSTRUMENT PANEL WOULD FAIL TO DISPLAY THE CORRECT READING AS WELL AS WHILE DRIVING AT NIGHT THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO GLORY AUTO SALES LTD 8560 E MAIN ST, REYNOLDSBURG, OH 43068, PHONE NUMBER; (614) 856-0000, WHERE IT W... Read more
Incident date: Sep 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 INFINITI FX35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE INFINITI BEACHWOOD DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER ... Read more
Incident date: Feb 1, 2016
TAKATA RECALL - NO PERMANENT REPAIR HAS BEEN DONE ON MY INFINITI FOR THE TAKATA AIRBAG, THIS HAS BEEN IN EFFECT SINCE 2/2016 AND IS UNACCEPTABLE. PLEASE GET THIS REPAIRED ASAP
Incident date: Jul 18, 2016
TL* THE CONTACT OWNS A 2005 INFINITI FX35. WHEN THE VEHICLE WAS TAKEN TO THE MANHASSET INFINITI LONG ISLAND, NEW YORK DEALER FOR MAINTENANCE, IT WAS NOTICED THAT THE DASHBOARD WAS MELTING AND BUBBLING AROUND THE RADIO AND THE AREA WHERE THE WINDSHIELD MET THE DASHBOARD. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER AND THE CONTACT WAS INFORMED OF A RECALL THAT HAD EXPIRED. THE VEHICLE WAS NOT RE... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2001 INFINTI QX4. THE CONTACT STATED THAT THE FRAME WAS RUSTED ON THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INFINITI OF AKRON LOCATED AT 3332 S ARLINGTON RD AKRON, OH 44312), BUT WAS NOT REPAIRED BECAUSE THE FRAME NEEDED TO BE REPLACED AND WAS NOT COVERED UNDER THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT WAS UNABLE TO OFFER ASSISTANCE. ... Read more
Incident date: Jun 7, 2017
WE PURCHASED THIS VEHICLE USED ON MAY 5, 2017. MY WIFE WAS DRIVING IT DOWN A CITY STREET AT LESS THAN 45MPH, AND IT BROKE DOWN ON US ON MAY 23RD, AND WAS SENT IN FOR REPAIRS. TOLD IT WAS A RELAY OR AN ISSUE WITH THE TIMING. GOT THE VEHICLE BACK ON JUNE 1, AND HERE IT IS JUNE 7TH AND AT THE SAME LOCATION AS BEFORE, AT THE SAME SPEED, IT BROKE DOWN WITH THE SAME ISSUE. WE'VE OWNED THE VEHICLE FO... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ROSWELL INFINITI OF NORTH ATLANTA LOCATED ON 11405 ALPHARETTA HWY, ROSWELL, GA, 30076). THE FAILURE OCCURRED ONE TIME WITH THE TECHNICIAN, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VIN WAS NOT IN... Read more
Incident date: May 8, 2017
UNDER RECALL NUMBER 15V054000, MY INITIAL STEERING COLUMN RECALL WAS REPAIRED ON 04/06/2015. THE REPAIRED FAILED ON 05/08/2017. I EXPERIENCED EXCESSIVE PLAY IN MY STEERING WHEEL AS A RESULT OF A BROKEN STEERING COLUMN WHILE DRIVING ON THE HIGHWAY.