Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Sep 20, 2016
THE SEAL AROUND THE WINDOWS IS DRY ROTTING OR SPLITTING, MAKING A LOT OF WIND NOISE WHEN DRIVING ON THE HIGHWAY. MAKES IT HARD TO HEAR SIRENS OR OTHER CARS ON THE ROAD.
Incident date: Nov 17, 2017
MY 2014 INFINITI QX60 HAS A SUNROOF THAT EXPLODED WHILE DRIVING ON THE FREEWAY. I WAS DRIVING APPROXIMATELY 65MPH WHEN I HEARD THE LOUDEST "BANG" I HAVE EVER HEARD. I THOUGHT THE CAR HAD GOTTEN SHOT. UPON PULLING OVER AND EXAMINING THE VEHICLE, I SAW THAT THE SUNROOF HAD EXPLODED. I HAD NOT PASSED UNDER ANY OVERPASSES, NO TRUCKS WERE NEAR MY VEHICLE. I NOTED THAT THE THERE WAS NOT EVEN A SCRATCH T... Read more
Incident date: Aug 16, 2017
SINCE TAKING DELIVERY OF THIS VEHICLE IN MID AUGUST, THE REAR PASSENGER DOOR LATCH AND HANDLE DO NOT WORK. THE HANDLE DOES NOT GO BACK IN WHEN LIFTED AND THE DOOR WILL NOT LATCH. ALSO, THE DRIVER'S DOOR WAS "NOT PUT TOGETHER PROPERLY," AS STATED BY THE DEALER (HARTE INFINITI) IN THE WORK ORDER. MORE SPECIFICALLY, THE ENTIRE RUBBER TRIM SEPARATED FROM THE DOOR, LEAVING IT DANGLING, THE DOOR TRIM SE... Read more
Incident date: Nov 1, 2012
THE UNDERNEATH OF THE CAR IS COMPLETELY RUSTED. SPECIFICALLY THE EXHAUST SYSTEM AND ALL OF THE UNDERNEATH COVER. THERE WAS A RECALL ON OR ABOUT 2009, IT WAS SUPPOSEDLY REPLACED BUT THE UNDERNEATH IS COMPLETE ROTTED. PIECES HAVE BECOME LOOSE AND FALLEN OFF.
Incident date: Sep 2, 2016
THE DASH BOARD OF MY 2009 G37 INFINITI IS MELTING CAUSE A BRIGHT GLARE WHEN SUN IS SHINING ON TO IT. CAUSING ME TO BE BLINDED MY THE LIGHT AND UNABLE TO SEE THE ROAD AHEAD
Incident date: Nov 15, 2017
THE DASH OF THE CAR IS MELTING CAUSING A SHINY SURFACE THAT REFLECTS OFF THE WINDSHIELD CAUSING A VISUAL IMPAIRMENT. THE DASH IS GETTING STICKY AS WELL AND CAN NO LONGER BE CLEANED. ANY RAG USED STICKS TO THE DASH. DASH HAS ALSO BECOME VERY SOFT WHICH CAUSES IMPERFECTIONS TO OCCUR AT THE SLIGHTEST TOUCH. THERE WAS A CLASS ACTION LAWSUIT FOR THIS THAT APPARENTLY ONLY COVERED THE STATE OF FLORID... Read more
Incident date: Nov 15, 2017
THE DASH OF THE CAR IS MELTING CAUSING A SHINY SURFACE THAT REFLECTS OFF THE WINDSHIELD CAUSING A VISUAL IMPAIRMENT. THE DASH IS GETTING STICKY AS WELL AND CAN NO LONGER BE CLEANED. ANY RAG USED STICKS TO THE DASH. DASH HAS ALSO BECOME VERY SOFT WHICH CAUSES IMPERFECTIONS TO OCCUR AT THE SLIGHTEST TOUCH. THERE WAS A CLASS ACTION LAWSUIT FOR THIS THAT APPARENTLY ONLY COVERED THE STATE OF FLORID... Read more
Incident date: Jan 30, 2017
IT DIDN'T DO ANYTHING. WAS REAR ENDED AND SO IT DIDN'T DEPLOY AT TIME OF ACCIDENT. IT WAS IN MOTION.
Crash
Incident date: Nov 14, 2017
I OWN A 2013 INFINITI AWD M37XS THAT I FEEL IS UNSAFE BECAUSE OF A STEERING ISSUE OR SOMETHING. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS AND IT IS NOT OFTEN A ROAD IS FLAT WITHOUT IMPERFECTIONS.. I HAVE TO CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEER... Read more
Incident date: Nov 14, 2017
I OWN A 2013 INFINITI AWD M37XS THAT I FEEL IS UNSAFE BECAUSE OF A STEERING ISSUE OR SOMETHING. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS AND IT IS NOT OFTEN A ROAD IS FLAT WITHOUT IMPERFECTIONS.. I HAVE TO CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEER... Read more
Incident date: Nov 1, 2017
RIGHT SIDE BACK PASSENGER SEAT BELT DOES WORK. CANNOT USE.
Incident date: Apr 11, 2017
TL* THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING WHILE THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO KEEP DEPRESSING THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM ACCELERATING. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED... Read more
Incident date: Oct 14, 2017
TL* THE CONTACT OWNED A 2017 INFINITI QX60. WHILE THE CONTACT'S HUSBAND WAS OPERATING THE VEHICLE, HE WAS FORCED TO HARD BRAKE. THE SEAT BELT PRETENSIONER DID NOT TIGHTEN AND THE CONTACT ALMOST SUSTAINED A HEAD INJURY. SANFORD INFINITI (995 RINEHARD RD, FL) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMAT... Read more
Incident date: Aug 16, 2017
SUN VISOR ON DRIVER'S SIDE IS NOT WORKING PROPERLY. IT WILL NOT STAY IN ANY POSITION I SET IT TO. IT HANGS DOWN. IT IS A SAFETY HAZARD BECAUSE IT BLOCKS MY ABILITY TO SEE LONG DISTANCES. I CHECKED ON THE REPLACEMENT COST & IT'S AROUND $400! WE BUY HIGH END VEHICLES BECAUSE WE DON'T EXPECT THIS SORT OF PROBLEM WITHIN 3 YEARS OF PURCHASE. IT HAPPENED WHEN I TURNED IT DOWN TO BLOCK THE SUN. I HEAR... Read more
Incident date: Nov 6, 2017
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000... Read more
Incident date: Nov 6, 2017
TL* THE CONTACT OWNS A 2002 INFINITI QX4. WHILE THE VEHICLE WAS WITH AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE DRIVER'S SIDE STRUT HOUSING WAS RUSTED AND CRACKED. THE INDEPENDENT MECHANIC ALERTED HER OF A RECALL FOR THE STRUT HOUSING AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER CONFIRMED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 11V244000... Read more
Incident date: Sep 17, 2017
AIRBAG LIGHT AS WELL AS TIRE LIGHT WILL NOT GO OUT
Incident date: Jun 9, 2014
TAKATA AIR BAG RECALL, INVOLVED IN A FRONT END COLLISION WITH THE CAR. OTHER VEHICLE AT FAULT, RAN STOP SIGN. CAR WAS TOTAL LOSS, AIRBAGS NEVER DEPLOYED. DAUGHTER SUSTAINED MINOR INJURIES.
Crash
1 injured
Incident date: May 9, 2014
"TAKATA RECALL" - I RECEIVED A CARD NOTIFYING ME OF A RECALL OF MY VEHICLE BECAUSE OF FAULT WITH THE AIRBAG ON THE PASSENGER SIDE OF MY 2004 INFINITI FX 35 VEHICLE. I TRAVEL REGULARLY AND AM CONCERNED THAT MY VEHICLE IS UNSAFE AD THAT SHOULD MY VEHICLE EXPERIENCE AN IMPACT THAT ANYONE IN MY CAR MAY BE AFFECTED BY FLYING DEBRIS FROM THE DEPLOYMENT OF THE AIRBAG. I HAVE RECEIVED NO NOTIFICATION TO... Read more
Incident date: Oct 24, 2017
THE CAR LOSES POWER AFTER A WHILE AND WILL JUST STOP AS IF IT RAN OUT OF GAS. THIS HAS HAPPENED SEVERAL TIMES, OTHERWISE THE CAR IS OK. THE MECHANIC SUSPECTS IT HAS SOMETHING TO DO WITH THE CRANK POSITION OR CIRCUIT BOARD. THERE WAS RECALLS ON THIS MODEL IN 11/2003 AND 12/2003 THAT DESCRIBE EXACTLY WHAT HAPPENS TO MY VEHICLE. THIS SLOWING DOWN TO STOPPING HAPPENED ON A MAJOR EXPRESSWAY AND I HAD T... Read more
Incident date: Oct 24, 2017
THE CAR LOSES POWER AFTER A WHILE AND WILL JUST STOP AS IF IT RAN OUT OF GAS. THIS HAS HAPPENED SEVERAL TIMES, OTHERWISE THE CAR IS OK. THE MECHANIC SUSPECTS IT HAS SOMETHING TO DO WITH THE CRANK POSITION OR CIRCUIT BOARD. THERE WAS RECALLS ON THIS MODEL IN 11/2003 AND 12/2003 THAT DESCRIBE EXACTLY WHAT HAPPENS TO MY VEHICLE. THIS SLOWING DOWN TO STOPPING HAPPENED ON A MAJOR EXPRESSWAY AND I HAD T... Read more
Incident date: Oct 24, 2017
THE CAR LOSES POWER AFTER A WHILE AND WILL JUST STOP AS IF IT RAN OUT OF GAS. THIS HAS HAPPENED SEVERAL TIMES, OTHERWISE THE CAR IS OK. THE MECHANIC SUSPECTS IT HAS SOMETHING TO DO WITH THE CRANK POSITION OR CIRCUIT BOARD. THERE WAS RECALLS ON THIS MODEL IN 11/2003 AND 12/2003 THAT DESCRIBE EXACTLY WHAT HAPPENS TO MY VEHICLE. THIS SLOWING DOWN TO STOPPING HAPPENED ON A MAJOR EXPRESSWAY AND I HAD T... Read more
Incident date: Nov 10, 2017
THE SERVICE ENGINE LIGHT CAME ON AND THE VEHICLE WAS CHECKED BY INFINITI SERVICE. THE RIGHT SIDE CATALYTIC CONVERTER FAILED. WE REPAIRED THAT (ABOUT 2 WEEKS AGO). TODAY, THE SAME SERVICE ENGINE LIGHT CAME ON AND IT IS THE LEFT CATALYTIC CONVERTER. THE TOTAL AMOUNT SPENT TO REPAIR BOTH OF THE CATALYTIC CONVERTERS WILL BE OVER THREE THOUSAND DOLLARS. FROM SPEAKING TO THE MECHANIC AND RESEARCHING ONL... Read more
Incident date: Nov 7, 2017
"TAKATA RECALL" AIRBAG IN STEERING WHEEL IF DEPLOYED MAY CONTAIN SHRAPNEL THAT CAN BE FATAL TO OPERATOR OF VEHICLE. NOTHING HAS OCCURRED, I WAS NOTIFIED OF A CLASS ACTION SUITE AGAINST TAKATA.
Incident date: Oct 28, 2017
4WAS AND STABILITY CONTROL WARNING LIGHTS COME ON WHEN DRIVING OVER ROUGH ASPHALT, OR TURNING RIGHT OR LEFT AND ROAD IS ROUGH. THE REAR OF THE CAR FEELS UNSTABLE AND STEERING WHEEL IS OFF-CENTER. THE LIGHTS ARE ON UNTIL THE CAR IS TURNED OFF. WHEN THE CAR IS TURNED ON AGAIN AND BEFORE THE WARNING SYMBOLS COME BACK ON, THE STEERING WHEEL IS CENTERED AND CAR DRIVES FINE. INFINITI HAS RECOMMENDED REP... Read more
Incident date: Oct 28, 2017
4WAS AND STABILITY CONTROL WARNING LIGHTS COME ON WHEN DRIVING OVER ROUGH ASPHALT, OR TURNING RIGHT OR LEFT AND ROAD IS ROUGH. THE REAR OF THE CAR FEELS UNSTABLE AND STEERING WHEEL IS OFF-CENTER. THE LIGHTS ARE ON UNTIL THE CAR IS TURNED OFF. WHEN THE CAR IS TURNED ON AGAIN AND BEFORE THE WARNING SYMBOLS COME BACK ON, THE STEERING WHEEL IS CENTERED AND CAR DRIVES FINE. INFINITI HAS RECOMMENDED REP... Read more
Incident date: Oct 28, 2017
4WAS AND STABILITY CONTROL WARNING LIGHTS COME ON WHEN DRIVING OVER ROUGH ASPHALT, OR TURNING RIGHT OR LEFT AND ROAD IS ROUGH. THE REAR OF THE CAR FEELS UNSTABLE AND STEERING WHEEL IS OFF-CENTER. THE LIGHTS ARE ON UNTIL THE CAR IS TURNED OFF. WHEN THE CAR IS TURNED ON AGAIN AND BEFORE THE WARNING SYMBOLS COME BACK ON, THE STEERING WHEEL IS CENTERED AND CAR DRIVES FINE. INFINITI HAS RECOMMENDED REP... Read more
Incident date: Oct 5, 2017
I TOOK MY CAR IN ON OCT 5TH FOR THE TAKATA AIRBAG RECALL. SOON AFTER THE INFINITI TECHNICIAN COMPLETED THE WORK MY AIRBAG LIGHT CAME ON. I CONTACTED INFINITI AND TOOK MY CAR BACK AND THEY WILL NOT REPAIR MY CAR. THEY ARE CHARGING ME $2388 TO REPAIR IT BECAUSE THEY SAID THE TWO AIRBAGS ARE NOT CONNECTED. I EXPLAINED THAT THE AIRBAG LIGHT HAD NEVER BEEN ON UNTIL THE TECHNICIAN DID THE WORK AND NOW I... Read more
Incident date: Oct 5, 2017
I TOOK MY CAR IN ON OCT 5TH FOR THE TAKATA AIRBAG RECALL. SOON AFTER THE INFINITI TECHNICIAN COMPLETED THE WORK MY AIRBAG LIGHT CAME ON. I CONTACTED INFINITI AND TOOK MY CAR BACK AND THEY WILL NOT REPAIR MY CAR. THEY ARE CHARGING ME $2388 TO REPAIR IT BECAUSE THEY SAID THE TWO AIRBAGS ARE NOT CONNECTED. I EXPLAINED THAT THE AIRBAG LIGHT HAD NEVER BEEN ON UNTIL THE TECHNICIAN DID THE WORK AND NOW I... Read more
Incident date: Nov 2, 2017
MY CAR WAS INVOLVED IN A ACCIDENT WHERE THE FRONT END CRUMPLED BUT THE AIRBAGS DID NOT DEPLOY. MY DAUGHTER WAS THE DRIVER AND SHE WAS TRAVELING DOWN A 6 LANE HIGHWAY AT 30 MILES AN HOUR WHEN A VAN COMING OUT OF A MEDIAN CROSSED IN FRONT OF HER. SHE ENDED UP "T" BONING THE VAN.
Crash
1 injured
Incident date: Nov 1, 2017
MY VEHICLES CRANK/CAM SENSOR I BELIEVE HAS GONE BAD. I WAS DRIVING ON A CITY STREET, THE CAR WAS DRIVING FINE AND IT WAS LIKE THE ENGINE SHUT OFF BUT IT WAS NOT I COULD DRIVE 1 MPH, AND CAR WOULD NOT REV UP. I SAW THERE WERE RECALLS ON THIS FOR INFINITIS MADE IN 2202-2003 BUT FOR SOME REASON MY 2003 INFINITI IS NOT INCLUDED IN THIS! CAR NO LONGER WILL MOVE.
Incident date: Nov 1, 2017
MY VEHICLES CRANK/CAM SENSOR I BELIEVE HAS GONE BAD. I WAS DRIVING ON A CITY STREET, THE CAR WAS DRIVING FINE AND IT WAS LIKE THE ENGINE SHUT OFF BUT IT WAS NOT I COULD DRIVE 1 MPH, AND CAR WOULD NOT REV UP. I SAW THERE WERE RECALLS ON THIS FOR INFINITIS MADE IN 2202-2003 BUT FOR SOME REASON MY 2003 INFINITI IS NOT INCLUDED IN THIS! CAR NO LONGER WILL MOVE.
Incident date: Jun 1, 2016
CAR PULLS TO THE LEFT ON ITS OWN , HAPPENS PRETTY OFTEN. THE FORCE IS SO BAD THAT I CAN BERELY KEEP THE CAR ON THE ROAD. HAVE TAKEN THE CAR TO DEALER 6 TIMES THEY CALLED INFINITI MANUFACTURER ENGINEER AND HE SAID THEY COULD NOT FIND THE PROBLEM I HAVE SEVERAL VIDEOS I AM AFRAID TO DRIVE THIS CAR. THE CAR DOES THAT FEW MINS AFTER STARTING THE CAR IT PULLS TO THE LEFT WITH A HARD FORCE FOR LIKE 2-3 ... Read more
Incident date: Oct 21, 2017
THE VEHICLE IS VERY NEW- ONLY 7000 MILES ON IT. I WAS DRIVING ON A MAJOR INTERSTATE AT APPROXIMATELY 60 MPH WHEN THE VEHICLE SUDDENLY SHUT DOWN. THE ENGINE JUST SHUT OFF AND NO POWER. THE ENGINE SHUT DOWN WHILE WE WERE TRAVELLING ON A HIGHWAY!! THERE WERE CHILDREN IN THE CAR, AND LUCKILY I WAS ABLE TO PULL TO THE SHOULDER WITHOUT BEING STRUCK. NEEDLESS TO SAY IT WAS A VERY DANGEROUS SITUATION- WE... Read more
Incident date: Nov 5, 2017
TAMARA RECALL . RECIEVED A NOTICE ON THE AIR BAG FOR A RECALL
Incident date: Apr 13, 2015
THE AIRBAG DID NOT DEPLOY IN 2 COLLISIONS. FORTUNATELY I HAD A SECURED SEAT BELT FASTENED.
Crash
Incident date: Jul 10, 2017
WHILE DRIVING AND I GO OVER A BUMP THE CAR JUMPS TO THE SIDE. ALSO LIGHTS ON DASH STAY ON FOR SEATBELTS, TIRE PRESSURE.
Incident date: Nov 1, 2017
PURCHASED 12/26/16 37,000 MILES NEEDED TRANSMISSION AT 43,200 NEEDED ANOTHER TRANSMISSION 47,000 NO POWER AND LOUD NOISE
Incident date: Nov 29, 2016
TL* THE CONTACT OWNS A 2016 INFINITI Q70. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GEORGE HARTE INFINITI (1076 S COLONY RD, WALLINGFORD, CT 06492 (203) 495-6700). THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED; HOWEVER, THE AIR BAG WARNING INDICATOR WAS RESET. THE CONTACT STATED THAT THE REPAIR DID NOT RECTIFY THE FAILURE. THE MANUFACTURER WAS ... Read more
Incident date: Oct 15, 2017
THE CAR WON'T BACK UP WHEN IT'S ON REVERSE, SOMETIMES IT WON'T MOVE AT ALL EVEN WHEN IT'S ON DRIVE.
Incident date: Oct 15, 2017
THE CAR WON'T BACK UP WHEN IT'S ON REVERSE, SOMETIMES IT WON'T MOVE AT ALL EVEN WHEN IT'S ON DRIVE.
Incident date: Oct 15, 2017
THE CAR WON'T BACK UP WHEN IT'S ON REVERSE, SOMETIMES IT WON'T MOVE AT ALL EVEN WHEN IT'S ON DRIVE.
Incident date: Oct 1, 2016
THE PARKING BRAKE CABLE, AS SET FROM THE FACTORY, IS WAY TOO LOOSE TO HOLD THE CAR ON EVEN A SLIGHT INCLINE. THE PARKING BRAKE HANDLE TAKES EXCESSIVE FORCE TO PULL FAR ENOUGH TO HOLD THE VEHICLE FROM ROLLING. THE DEALER REFUSES TO ADJUST THE CABLE TENSION UNDER WARRANTY STATING IT IS NOT COVERED. THIS IS MY SECOND 2013 G37 WITH THIS ISSUE.
Incident date: Nov 1, 2017
TAKATA RECALL MY AIR INFLATS BY THEMSELVES
Incident date: Oct 21, 2017
TL* THE CONTACT OWNED A 2015 INFINITI Q50. WHILE ACCELERATING FROM A STOP AT 10 MPH, ANOTHER VEHICLE RAN A RED LIGHT. THE OTHER VEHICLE STRUCK A PEDESTRIAN AND THEN STRUCK THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO A CEMENT DIVIDER. THE CONTACT'S SEVEN YEAR OLD SON WAS SEATED IN THE BACK SEAT. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. A POLICE REPORT W... Read more
Crash
2 injured
Incident date: Jun 18, 2017
WHILE DRIVING IN THE MIDDLE LANE ON A FIVE LANE FREEWAY, A PIECE OF DEBRIS (ABOUT 1X2 FT) WAS BOUNCING FROM LANE TO LANE. IT BOUNCED INTO MY LANE AND WENT UNDER MY 2012 INFINITE FX35. I HEARD A LOUD BANG AND MY AIRBAGS EJECTED OPEN. MY WHOLE FRONT WINDSHIELD BLEW WHITE, LEAVING ME UNABLE TO SEE THE ROAD. ESSENTIALLY, I WAS DRIVING BLINDLY AT HIGHWAY SPEED ON THE FREEWAY WITH MOVING CARS ALL AR... Read more
Incident date: Jun 18, 2017
WHILE DRIVING IN THE MIDDLE LANE ON A FIVE LANE FREEWAY, A PIECE OF DEBRIS (ABOUT 1X2 FT) WAS BOUNCING FROM LANE TO LANE. IT BOUNCED INTO MY LANE AND WENT UNDER MY 2012 INFINITE FX35. I HEARD A LOUD BANG AND MY AIRBAGS EJECTED OPEN. MY WHOLE FRONT WINDSHIELD BLEW WHITE, LEAVING ME UNABLE TO SEE THE ROAD. ESSENTIALLY, I WAS DRIVING BLINDLY AT HIGHWAY SPEED ON THE FREEWAY WITH MOVING CARS ALL AR... Read more
Incident date: Nov 1, 2017
"AIRBAG OFF" NOTIFICATION TURNS ON WHEN PASSENGER IS SITTING IN PASSENGER SEAT. WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT THE AIRBAG REMAINS OFF. SEARCHING THE INTERNET, IT APPEARS THAT MANY OWNERS OF INFINITI G37S EXPERIENCE THIS PROBLEM, YET WHEN I CONTACTED THE DEALER THEY ADVISED THERE WAS NO RECALL.
Incident date: Oct 25, 2017
MY NAME IS [XXX] , I HAVE RECEIVED A LETTER CONTAINING AN URGENT AIRBAG SAFETY RECALL ON MY INFINITI I 35 2003. THE LETTER FROM FLORIDA HIGHWAY SAFETY AND MOTOR VEHICLES STATES THAT HAT THERE HAS BEEN AN AIRBAG RECALLED FOR A SAFETY DEFECT IN THE AIRBAG THAT COULD RESULT IN DEATH OR SERIOUS INJURY TO ME AND/OR MY PASSENGERS. THIS HAPPENS TO BE MY ONLY VEHICLE AND IS EXTREMELY CONCERNING BECAUSE ... Read more