Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 2, 2025
Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).
Incident date: Oct 2, 2025
Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).
Incident date: Aug 1, 2025
Our auto idle randomly will shut the entire van off. Leaving us stranded without being able to go for 15-30 seconds until we can get It restarted. There has been no warnings or codes thrown Early on it has been unable to reproduce for them when at the dealership It has been to dealership numerous times because it’s a scary safety issue with cars usually behind us honking, yelling, and ... Read more
Incident date: Aug 1, 2025
The contact's son owns a 2018 Infiniti Q50. The contact stated that soon after purchasing the vehicle, there was an abnormal screeching sound coming from the brakes while depressing the brake pedal. There was no warning light illuminated. The contact's son took the vehicle to an independent mechanic to have the brake pads and rotors replaced. However, less than one month after the replacement of t... Read more
Incident date: Sep 30, 2025
The contact owns a 2024 Mercedes-Benz AMG GLE53. The contact stated that while attempting to stop the vehicle, there was an abnormal squeaking sound coming from the brakes. The contact stated that while the vehicle was parked and occupied, the vehicle moved independently whenever the parking brake was not activated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; howev... Read more
Incident date: Sep 30, 2025
Camera monitoring system or rear visibility system. The rearview/backup camera has intermittently malfunctioned in my QX80 numerous times since I purchased the car in February 2024, including (1) displaying a frozen image from the backup camera when putting the car in reverse which stayed frozen (for example, did show a car driving directly behind me which I almost hit) and displayed the frozen im... Read more
Incident date: Aug 22, 2025
At 70K automatic transmission stated to cause jerking motions while in lower speeds when starting to drive from lower speeds. Took car to dealership and i need a new transmission. I have read on Bronco Forum from other Bronco Sport BADLANDS edition, that their transmission has failed too at various mileage, ranging from 30K-66K. Of course this is dangerous if there is a complete failure of tran... Read more
Incident date: Oct 9, 2025
I have a Nissan Rogue 2012...I get a P0101 error code a lot...doing a quick search on the internet, seems like I'm not the only one.
Incident date: Oct 6, 2025
Received notification by mail from your department about a recall on my trucks spark plugs breaking in the head .Took vehicle to local ford dealer and was told the vehicle was required to have over 100 thousand miles before the plugs would be replaced under recall . Now my vehicle has over 150 thousand miles and when I went to the same dealer I was told there wasn’t a recall on this truck . My d... Read more
Incident date: Oct 6, 2025
The contact owns a 2005 Infiniti G35. The contact stated that the seat failed to recline. The service engine light was illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 10V175000 (Air Bags, Seats). The vehicle was taken to an independent mechanic who determined that the cause was a faulty fuse. The fuse was replaced, but the failure recurred. The contact cal... Read more
Incident date: Oct 6, 2025
The contact owns a 2005 Infiniti G35. The contact stated that the seat failed to recline. The service engine light was illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 10V175000 (Air Bags, Seats). The vehicle was taken to an independent mechanic who determined that the cause was a faulty fuse. The fuse was replaced, but the failure recurred. The contact cal... Read more
Incident date: Jan 1, 2025
My car has had numerous issue. The first issue was with the front end collision warning system. I had a sensor warning come on twice saying it may not be in use, but then it falsely predicted a collision resulting in the car slamming on the brakes when nothing was there. I almost go rear-ended as a result. The dealer found that the radar system was completely broken and the sensor was facing to th... Read more
Incident date: Feb 8, 2025
My van will frequently lose power and die while I am driving it, with NO WARNING. I have to pull off and put it either into park or neutral then turn the key again to get it started again. This has happened more than 40 times over the last 15 monnths. My speeds have ranges from 25mpg in town to 65 mpg on the highway.Most recently on Saturday, October 4, 2025.
Incident date: Sep 1, 2022
Complaint Summary: The PCV valve (oil separator, part number 06Q103495F) has failed twice within 20,000 miles on my 2023 Volkswagen Atlas 2.0T. The first failure occurred around 50,000 miles and was repaired under warranty. The second failure happened around 70,000 miles, after warranty expiration. Description of Issue: In both cases, the failure was identified when the low engine oil warning lig... Read more
Incident date: Sep 1, 2022
If you search the internet, you'll see that there's a large problem with the sunroof drainage in this car dumping water into the cabin, into the glove box and down the right kick panel, which is where the bcm unit sits, and then dumps down the rocker panel where all the electrical wiring runs.
Incident date: Sep 1, 2022
If you search the internet, you'll see that there's a large problem with the sunroof drainage in this car dumping water into the cabin, into the glove box and down the right kick panel, which is where the bcm unit sits, and then dumps down the rocker panel where all the electrical wiring runs.
Incident date: Oct 5, 2025
The contact owns a 2017 Lincoln MKX. The contact stated that while reversing, the back-over prevention camera displayed a black screen. The contact stated that the failure impaired the ability to operate the vehicle safely. In addition, the contact stated that the failure prevented the contact from seeing anything behind the vehicle while reversing. The vehicle was not diagnosed or repaired by an ... Read more
Incident date: Oct 2, 2025
2019 Dodge Van GT when driving in about 2/3 gears(automatic trans.) was slipping and hesitating around August 2025. In July 2025 I decided to have the trans. Fluid and filter exchanged. The dealership was said it was on the schedule for it to be done. After that is when the problem started. Took back to dealership and they ran some tests and noticed the problem. The tech told me to drive it for a ... Read more
Incident date: Jul 1, 2025
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more
Incident date: Oct 2, 2025
I received an initial Honda recall notice on March 2024 regarding a recall and have been trying to reach out Honda dealership to get updates on the parts but they always say its on backorder and they even do not have an option for us to order the parts or place us in que for the next order. Would like to bring this to NHTSA attention and get some help with it.
Incident date: Feb 6, 2025
Vehicle would not start. Vehicle was towed to GMC dealership for inspection. Vehicle diagnosed with "Fuel Pump Driver Control Module" issue and needed to be replaced. This was a known issue for the 2021 GMC Yukon: GMC Service Bulletin: #24-NA-139 (Release Date August 2024) Emission Recall: N212332040 (Release Date September 2021) Emission Recall: N252516900 (Release Date September 2025) Howeve... Read more
Incident date: Jun 2, 2025
Good Morning, I have new Honda Accord 2020 which always been taken care of regular services and oil changes etc. This morning I tried to start my car going to work but suddenly all brake related warning signs came off. My card still not starting the engine. I researched online and found out many people who have same Honda facing same issues. So I figured it's better to be reported before someone ... Read more
Incident date: Sep 19, 2025
Experiencing reduced speed, rattling noise, check engine light, power steering light on. Chevy app shows throttle control system and antilock break system error messages. Took to Chev dealership. Advised it was fuel injector (1 /4 was burned out). Had all 4 replaced ($3000). Picked up car on a Friday, vehicle was having the same issues next day Saturday. Took it back on Monday, it is now Wednesday... Read more
Incident date: Oct 1, 2024
the vehicle took a long time to start, was shaking and all warning lamps were on the dashboard. I took it to a Honda dealer and the code was P0087 Fuel Rail pressure too low. There was a recall for the lower pressure fuel pump, so they replaced it, but they are also claiming that the high pressure fuel pump needs to be replaced and is not under a recall. I see there is a a recall for 2023-2025 ... Read more
Incident date: Oct 1, 2024
Noticed when braking, car veered to the right. The day before I dropped it off to the dealership to have it checked, the brakes felt weird a bit hard, and suddenly would not brake for few seconds (functioned again after) as I was approaching a roundabout. I dropped it off to the dealership and they confirmed an issue with the ABS Modulator. I am currently waiting for parts for it.
Incident date: Jul 30, 2025
I was in a vehicle accident on 9-26-25 and was t-boned. The other driver hit me at 35-45 after she blew the stopping, I was hit on the driver side pillar and back driver door. My air bags never deployed and I was trapped inside the car until the fire department was on scene
Crash
1 injured
Incident date: Sep 23, 2025
The contact owns a 2012 Hyundai Santa Fe. The contact stated that while driving 80 MPH, the vehicle made an abnormally loud banging sound, and there was smoke coming from underneath the hood and through the A/C vents, which blocked the visibility of the roadway. The contact was able to pull over to the side of the road. Upon inspecting the vehicle, the contact noticed that a significant amount of ... Read more
Incident date: Sep 30, 2025
A few years ago the passenger seatbelt beeper stopped working. Unsure if air bags will deploy in a crash or not since the seat isn't detecting a person. Mentioned to dealership and told it would be a costly repair to check all the wiring.
Incident date: Aug 15, 2025
I was driving on the highway going the speed limit and the car suddenly slowed to 35 and all sorts of lights (check engine light and others) came on and messages went across the screen about the throttle control and stability control. This is the 4th time this has happened to me. Each time I bring it to the dealer and am told "its a known computer glitch" or that there is a fix but it continues to... Read more
Incident date: Aug 14, 2023
Some times the passenger airbag light comes on and off. This is a reoccurring problem and I don’t see any recalls on this
Incident date: Sep 10, 2025
Dear NHTSA, I am submitting this complaint to report a recurring issue with oil consumption in my Hyundai vehicle, which I understand is a known problem affecting this particular engine type and model. I am the original owner and have been a loyal Hyundai customer for many years. I have followed all recommended maintenance, including regular oil changes. Despite this, my vehicle has developed ex... Read more
Incident date: Sep 24, 2025
The oil consumption is burning at a faster rate than normal. My oil changes are always on time but for months I have been having to take it for an oil change about 2,000 miles below mileage time. I have had it inspected but found no oil leaks. This is a major problem for the engine and safety.
Incident date: Sep 24, 2025
On Tuesday, September 23, I was applying the brakes as I was approaching a stop sign. When I had slowed to about fifteen miles an hour the car suddenly accelerated and the brakes were not enough to stop it so I shifted into neutral and stopped. The engine continued to race in neutral. I shifted into drive and things returned to normal. I then started to move forward and the car suddenly again... Read more
Incident date: Sep 24, 2025
While driving, the vehicle often brakes and accelerates without my control. I've reported this issue before. My brakes are fine, according to the vehicle status.
Incident date: Nov 29, 2024
My vehicle is making this rattling noise so I took it to the dealership and they said I need a subframe. Be advised this vehicle has never been in a accident so why is the subframe needed and I only have 81,000 miles on it
Incident date: Nov 29, 2024
The EPS system Electric Power Steering failed without warning while in the middle in a turn almost causing an accident and the truck running off the road. Other trucks of this model have problems with the EPS and have been recalled but my truck of the same model is not.
Incident date: Jul 10, 2025
Both turbos, spark plugs, catalytic converters, O2 sensors. If turbos blow up while drive it will shoot vanes in the motor. Yes JD automotive replaced all the above mentioned parts. will include copy of the invoice, not the only ford owner that has had issues out of the ford twin turbos failing. not sure if dealer inspected turbos, but they replaced the spark plugs 3x in less then 3 months (l... Read more
Incident date: Sep 3, 2025
I purchased my 2014 Ford Edge in December 2023. March 2023, I started having issues with the driver side door lock sensor malfunction as shown in the last photo. The door would not automatically lock when I started driving, sensing that the driver’s side door was still open. It was not. I kept pushing the lock button to lock it, but it kept unlocking even while driving. Eventually it would lock.... Read more
Crash
Incident date: Aug 19, 2025
keep quit working when i was driving , i just pick up from delearship for i another issue with on-star and is not part available is been there for over month not fix and now the brakes issue
Incident date: Sep 17, 2025
The contact owns a 2025 Harley-Davidson FLHC. The contact stated that after activating the turn signal, the turn signal was prematurely cancelled before making a partial or full turn. The contact stated that the failure had occurred with the left and right turn signals. The cause of the failure was not yet determined. The contact stated that the local dealer and manufacturer were made aware of the... Read more
Incident date: Jul 15, 2025
My 2015 Chrysler Ram EcoDiesel 4x4 has a major safety defect that nearly caused a catastrophic accident and has left me traumatized. The vehicle is currently inoperable, sitting in my driveway with a dead battery and what sounds like a thrown rod after breaking down for the second time on the highway. While driving on Highway 101 in California, towing a horse trailer with live horses, the truck su... Read more
Incident date: Aug 27, 2025
UNKNOWN Went to the grocery store and vehicle was working fine. Upon leaving the store, started the car, ESC OFF light was on and when I went to press the brake to put the vehicle in reverse, the gearshift was locked and I couldn't move the gear. Long story short, I had to get my vehicle towed to the house as the vehicle is non-drivable at this time. Kelly's Blue Book indicated there were a few ... Read more
Incident date: Aug 1, 2025
The contact owns a 2021 GMC Yukon. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. Prior to the failure, the contact had received a postcard about a potential engine failure linked to the vehicle; however, the contact disregarded the notice. Due to the failure, the contact had the vehicle ... Read more
Incident date: Feb 21, 2024
The moonroof on my 2025 Honda Odyssey spontaneously exploded while I was driving it on [XXX] between New Orleans and Slidell, LA. The date of the incident was [XXX]. I was traveling at about 65 mph, the outside temperature was 93 deg F and the sky was clear. The highway was smooth and there was no construction in the area which would have produced loose pebbles or rocks. The explosion was like... Read more
Incident date: Sep 16, 2025
All rear and side marker lights stop functioning without notice. The FCCC Motorhome Chassis rear PDMs is at fault, again (reference NHTSA #20V-404 with at least 2 notices). FCCC provided a work around for PDMs that took care of potential loss of brake and turn signal lights that stop functioning. Unfortunately the marker lights potential issues has not been addressed. Marker lights that do not fun... Read more
Incident date: Sep 3, 2025
Vehicle will cut off as if an electrical short and the Service Stabilitrak indicator will flash on the dashboard along with warning chimes. This has happened several times at low speed (1st gear) especially while turning. The steering wheel locks and can not be turned. I've almost been involved in an accident this week because the truck turns off while making a turn. I was at a stop sign waiting t... Read more
Incident date: Aug 15, 2025
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Sep 16, 2025
The contact owns a 2022 Jeep Gladiator. The contact stated that while starting the vehicle in the morning, the instrument cluster was black. The contact turned off and restarted the vehicle several times to reset the instrument cluster; however, the failure persisted. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The man... Read more
Incident date: Sep 16, 2025
All rear and side marker lights stop functioning without notice. The FCCC Motorhome Chassis rear PDMs is at fault, again (reference NHTSA #20V-404 with at least 2 notices). FCCC provided a work around for PDMs that took care of potential loss of brake and turn signal lights that stop functioning. Unfortunately the marker lights potential issues has not been addressed. Marker lights that do not fun... Read more