Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 30, 2025
Car stalled several times including as I was turning through an intersection. I took my car to KIA Ganley if Boardman 7870 Market Street Bdmn Two, Youngstown, Ohio 44512. I met w/Gerry who I explained the concerns with car stalling reminding him it had been almost 2 years since the jnick sensor issue was detected. So why am I expected to keep driving a dangerous vehicle without the repair needed??... Read more
Incident date: Oct 23, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had... Read more
Incident date: Oct 4, 2025
My transmission is making acceleration unreliable, whining noise and unreliable. No accident yet but I took to toyota and they quoted $8K for entire new transmission when it appears this is a known ongoing issue for toyota highlanders. They should be recalled and fixed.
Incident date: Oct 4, 2025
CVT transmission completely failed at 150k miles and is not covered by Ford
Incident date: Oct 4, 2025
There was no accident .Airbag light on the dash, on the driver side, remains on at all times. The airbag indicator on the passenger side says off. Dashboard has completely cracked, both sides and the center. Unknown incidents- I don’t know of any incidents.
Incident date: Apr 26, 2022
The contact owns a 2024 Forest River Catalina RV. The contact stated that the weight capacity information on the federal weight sticker was incorrect. The contact stated that due to the error, one of the wheels on the RV experienced a blowout. The contact stated that the sticker indicated a tire loading weight of 1432 lbs., which was lower than the correct load weight. The local dealer was not con... Read more
Incident date: Apr 26, 2022
Vehicle Information: 2020 Tesla Model 3 AWD (Leased) Full Self-Driving (FSD) enabled Summary of Safety Issue: While Full Self-Driving (FSD) was engaged, the vehicle failed to detect roadside infrastructure and collided with multiple fixed objects, including a route sign board, a walkway sign board, and an underground electrical cable. The system did not provide adequate warnings or corrective act... Read more
Crash
Incident date: Apr 26, 2022
Vehicle Information: 2020 Tesla Model 3 AWD (Leased) Full Self-Driving (FSD) enabled Summary of Safety Issue: While Full Self-Driving (FSD) was engaged, the vehicle failed to detect roadside infrastructure and collided with multiple fixed objects, including a route sign board, a walkway sign board, and an underground electrical cable. The system did not provide adequate warnings or corrective act... Read more
Crash
Incident date: Jan 7, 2026
AFTER REPLACING THE WINDSHIELD AT SAFELITE, MY LANE KEEPING ASSIST SYSTEM AND AUTO STOP IS NOT WORKING
Incident date: Dec 26, 2025
Dear Bridgestone Customer Care Team, I am contacting you regarding factory-installed Bridgestone Turanza tires, size 235/45R18, on a 2025 Toyota Camry. Despite normal use and routine maintenance, the tires have experienced extreme premature tread wear: At 20,000 miles: three tires 4/32”, one tire 3/32” At 25,000 miles: three tires 3/32”, one tire 2/32” (unsafe) Bridgestone Turanza tires ar... Read more
Incident date: Dec 26, 2025
Dear Bridgestone Customer Care Team, I am contacting you regarding factory-installed Bridgestone Turanza tires, size 235/45R18, on a 2025 Toyota Camry. Despite normal use and routine maintenance, the tires have experienced extreme premature tread wear: At 20,000 miles: three tires 4/32”, one tire 3/32” At 25,000 miles: three tires 3/32”, one tire 2/32” (unsafe) Bridgestone Turanza tires ar... Read more
Incident date: Dec 26, 2025
Vehicle surges occasionally at 30 to 45 MPH. Had a loud engine knock when driving on interstate and vehicle slowed down and multiple warning lighted up on dash like a Christmas tree. Was able to get to the shoulder safely. Restarted the vehicle, warning lights gone and was able to drive home. OBD II scanner read P0369. Took it to dealer for inspection, they confirmed camshaft “walk” and damage... Read more
Incident date: Sep 1, 2025
I have taken my vehicle to a certified Hyundai dealership multiple times due to intermittent starting issues. The car will unlock remotely, and the lights and electrical components will turn on, but the engine will not start. When this happens, I press the ignition button to turn the vehicle off and then try again. Sometimes it eventually starts, but there have been several occasions when it would... Read more
Incident date: Sep 1, 2025
I have taken my vehicle to a certified Hyundai dealership multiple times due to intermittent starting issues. The car will unlock remotely, and the lights and electrical components will turn on, but the engine will not start. When this happens, I press the ignition button to turn the vehicle off and then try again. Sometimes it eventually starts, but there have been several occasions when it would... Read more
Incident date: Jan 7, 2025
Component: Engine (Theta II 2.4L GDI) / connecting rod bearing-related failure risk with abnormal internal oil loss. The vehicle is available for inspection upon request (engine, oil level condition, diagnostic history, and dealer records). Safety risk: While driving on the highway (approx. 70 mph), the vehicle displayed a low oil warning, and I experienced concern for potential engine seizure/st... Read more
Incident date: Nov 10, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
Incident date: Nov 10, 2025
I don't understand this vehicle is still fairly new and my daytime running light on the driver side stop working for some reason and I don't understand I also noticed all the lighting system in the rear all has water in it now I'm worried is all the lighting in this car going to go bad because I see it in a lot of cars out here on the road. I tried everything in the settings I've tried everything
Incident date: Dec 27, 2025
I am reporting a serious steering safety issue. I was told a steering recall had already been fixed before purchase. About four months later, the steering wheel began locking or strongly resisting movement while driving on curvy roads at speeds over 50 mph. When this happens, the wheel does not return to center and requires force to correct, creating a loss of steering control. I took the vehicle... Read more
Incident date: Dec 27, 2025
I am reporting a serious steering safety issue. I was told a steering recall had already been fixed before purchase. About four months later, the steering wheel began locking or strongly resisting movement while driving on curvy roads at speeds over 50 mph. When this happens, the wheel does not return to center and requires force to correct, creating a loss of steering control. I took the vehicle... Read more
Incident date: Nov 22, 2025
Soft brake pedal that goes to floor
Incident date: Nov 22, 2025
Regarding EV Battery Failure – 2023 Ford F-150 Lightning”} To Whom It May Concern, NHTSA I am writing to formally file a complaint against Ford Motor Company regarding a serious and ongoing battery issue with my electric vehicle, which remains unresolved despite multiple attempts to obtain warranty service. Vehicle Information: Vehicle: 2023 Ford F-150 Lightning VIN: [XXX] Mileage: Approxima... Read more
Incident date: Nov 22, 2025
Emissions and engine light turned on which caused enginue to lose power and stall. Took car to dealership for diagnosis, and two codes related to failed fuel injectors and failed turbocharger. Tech said it is a known failure with this vehicle model, especially with the Honda turbo engine, so much so the warranty was increased from 100,000 miles to 150,000. Unfortunately my car was 15,000 miles ... Read more
Incident date: Nov 28, 2025
While driving, my 2016 Chrysler 200 (3.6L V6) experienced a sudden and complete electrical failure. All systems shut down simultaneously, including the dashboard, engine, power steering assist, and electrical accessories. The vehicle coasted to a stop and would not restart—no crank, no dash lights, no response. After allowing the vehicle to cool for approximately 30–45 minutes, electrical powe... Read more
Incident date: Nov 28, 2025
The reverse camera is currently on recall. My vehicle has been experiencing intermittent camera issues as the recall describes. Ford's recall resolution states that the issue has to be replicated while with a technician to be fixed. While my vehicle was with the dealership for it's recall inspection the issue was not able to be duplicated regardless of the multiple occurrences over several mont... Read more
Incident date: Nov 28, 2025
The contact owns a 2020 Ford F-550. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Dec 29, 2025
My Chevy Silverado was repaired by 3 different certified Chevy dealers about 10 times for a variety of issues. The last time I brought my truck to Bridgewater Chevy I was told I need an engine replacement. The certified dealers failed to identify the root cause to all the issues. All the symptoms point to engine fail eventually occurring
Incident date: Dec 29, 2025
I purchased this vehicle in May of 2025. It currently has 9840 miles on it. While driving in October the vehicle shut down and locked up. After getting it towed to a dealer I was told the diesel motor and the fuel system were blow and seized and need to be replace. The vehicle is still currently in North Carolina while I live in Virginia. Supposedly parts are in for repair for 3 weeks now and... Read more
Incident date: Oct 27, 2025
Vehicle was hesitating when accelerating at slow speeds from 20 to 40 mph. Took it to Lafontaine Ford dealership and they said I had a bad dpfe sensor which was replaced at a cost of $800. There were no engine codes on the dash. Drove the car the following week and still noticed a slight hesitation/stuttering when accelerating. No engine codes again. This time the dealership confirmed through diag... Read more
Incident date: Dec 27, 2025
Date & Time: December 25, approximately 6:00 PM Location: Northbound I-880 between the Mowry Avenue and Thornton Avenue exits, Fremont, CA Weather & Road Conditions: Heavy rain at the time of the incident. Road surface was wet with reduced visibility. Vehicle & System State: Tesla Model Y. Driver assistance / self-driving functionality was active at the time of the incident (traffic-aware cruis... Read more
Incident date: Jun 1, 2021
On December 1, 2025, the 2025 Honda Prologue was pulling into a parking spot between two parked vehicles at low speed. While in forward gear, the Prologue experienced an unexpected acceleration event and collided with three parked vehicles, two of whom were hit with sufficient force to impact adjacent parked vehicles. The driver is unaware of having pressed down on the accelerator and is additiona... Read more
Crash
Incident date: Dec 14, 2025
There is no manual door release for the rear doors. Thus rear passengers are at risk should the electrical system fail in a crash. Tesla should be required to provide a modification that allows rear passengers to manually open the rear doors.
Incident date: Dec 16, 2025
The contact owns a 2019 Ford Fiesta. The contact stated that while attempting to reverse, the rearview camera system became inoperable. The contact stated that the rearview camera image intermittently appeared blank and occasionally failed to function properly. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts to do the recall repair were ... Read more
Incident date: Dec 16, 2025
The other night, I was backing into a parking spot at the market. As I slowed I noticed the brake pedal was getting harder to depress and it felt as though I was going to back into the car behind me. It took more effort to stop the truck.
Incident date: Dec 16, 2025
The rear electronic child safety lock on my 2019 Audi A6 does not function as intended. When activated, the lock does not reliably engage or disengage, allowing the rear door to be opened from the inside when it should be locked. We only began using the child safety lock after having a baby, at which time the malfunction was discovered. This creates a potential child safety risk, as the rear door... Read more
Incident date: Sep 19, 2025
The most urgent issue with my vehicle is the automatic braking system. During several instances driving during the day and at night, my car has done what’s referred to as “phantom braking” where it detects something in the road, though the road is completely clear and open and the brakes engage and suddenly stop my car. It’s happened on occasions where it triggers the brakes lightly and it... Read more
Incident date: Jun 25, 2025
Premature tire tread wear on 2025 Mazda CX-90 PHEV equipped with OEM Falken tires. At 21,586 miles, an authorized Mazda dealer measured tread depths at 5/32, 5/32, 4/32, and 3/32 (rear tire at replacement threshold). This level of wear is abnormal for the mileage and creates a safety concern due to reduced wet traction and hydroplaning risk. Dealer inspection dated 12/16/2025. Mazda USA case numbe... Read more
Incident date: Jan 1, 2023
I was driving my car and suddenly I received high voltage battery warning and I had to stop my car in between of freeway.
Incident date: Jan 1, 2023
The contact owned a 2026 Rivian R1S. The contact stated that while at a red light and idled, the vehicle accelerated violently, and the vehicle was uncontrollable. The contact depressed the brake pedal; however, the vehicle failed to stop as intended. The contact's vehicle crashed into another vehicle and damaged the rear corner bumper of the other vehicle. The vehicle then crashed into a median ... Read more
Crash
1 injured
Incident date: Jan 1, 2023
The contact owns a 2023 KIA K5. The contact received notification of NHTSA Campaign Number: 25V794000(Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Aug 15, 2024
Repair (component replacement) performed under Audi recall 27BQ (or 27BQ_DLR_LAUNCH) for faulty starter-alternator that can cause immediate catastrophic failure of all electrical systems affecting powertrain, steering, suspension, safety features, and emissions equipment has failed after 12 months and 2,516 miles. The replacement component suffers from the same catastrophic failure. Car indicates ... Read more
Incident date: Aug 15, 2024
Repair (component replacement) performed under Audi recall 27BQ (or 27BQ_DLR_LAUNCH) for faulty starter-alternator that can cause immediate catastrophic failure of all electrical systems affecting powertrain, steering, suspension, safety features, and emissions equipment has failed after 12 months and 2,516 miles. The replacement component suffers from the same catastrophic failure. Car indicates ... Read more
Incident date: Aug 15, 2024
I left my house going to the store about a mile and never made it my 2013F150 5.0 engine caught on fire about a block behind the Saratoga txfire department before they could make it the truck front end burnt to the ground and melted hood plum off of it for no reason at all total loss
Fire
Incident date: Nov 17, 2025
My Ram truck ( with extended manufacturer's warranty) has a faulty ABS module which has resulted in not having the ABS safety feature. In addition, this failed module renders speed control inoperative, thus increasing fatigue on long trips. The diagnosis was from July 29, 2025 by a Sulphur Springs dealer [very nice folks]. I have reached out to them several times and was told the part is still on... Read more
Incident date: Dec 13, 2025
An overheating engine causes the truck to shut down completely, block the power steering engine, and become undrivable. Electrical and harness assembly problems The dealership inspected the truck and attempted to repair it, but the same issues have recurred and are nearly causing an accident while driving on a highway.
Incident date: Aug 15, 2024
The brake stopped working. I just bought the car two months ago.
Crash
Incident date: Aug 15, 2024
The brake stopped working. I just bought the car two months ago.
Crash
Incident date: Aug 15, 2024
The brake stopped working. I just bought the car two months ago.
Crash
Incident date: Dec 13, 2025
I am filing this complaint regarding a 2024 Jeep Wrangler 4xe that is subject to an active safety recall for a high-voltage battery defect that can lead to overheating and fire. The manufacturer has acknowledged the defect and issued instructions advising owners not to charge the vehicle and to park it outside and away from structures. At this time, the manufacturer has stated that there is no av... Read more
Incident date: Dec 13, 2025
The vehicle’s SOS/emergency call system has been inoperative since the vehicle was purchased. At delivery, the emergency call function did not work and displayed error messages. The vehicle was taken to an authorized Volkswagen dealer, and the OCU (online connectivity unit) module responsible for the SOS system was replaced under warranty on 3/17/2025 at approximately 6,294 miles. After the rep... Read more
Incident date: Dec 13, 2025
FORMAL COMPLAINT: CONSUMER FRAUD & SAFETY VIOLATION Dealership: Germain Toyota West (Columbus, OH) Case Reference: #[XXX] To the Consumer Protection Division: I am filing a formal complaint regarding Theft by Deception, Gross Negligence, and Reckless Endangerment by this dealership. 1. THEFT & BILLING FRAUD On Oct 24, 2025, the dealership charged me $455.00 for labor to install rear sway ... Read more