Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2010 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, SEVERAL WARNING INDICATORS ILLUMINATED AND FALSELY DISPLAYED THAT THE KEY WAS NOT IN THE IGNITION. IN ADDITION, THE FUEL MILEAGE WAS REPORTED INCORRECTLY AND THE VEHICLE BEGAN TO SPUTTER. THE CONTACT ALSO STATED THAT THE TRUNK OPENED INDEPENDENTLY AND A WARNING INDICATOR ILLUMINATED, CONFIRMING THAT THE TRUNK WAS OPEN ON MORE ... Read more
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2010 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, SEVERAL WARNING INDICATORS ILLUMINATED AND FALSELY DISPLAYED THAT THE KEY WAS NOT IN THE IGNITION. IN ADDITION, THE FUEL MILEAGE WAS REPORTED INCORRECTLY AND THE VEHICLE BEGAN TO SPUTTER. THE CONTACT ALSO STATED THAT THE TRUNK OPENED INDEPENDENTLY AND A WARNING INDICATOR ILLUMINATED, CONFIRMING THAT THE TRUNK WAS OPEN ON MORE ... Read more
Incident date: Jan 26, 2018
TWO MOTOR MOUNTS BROKE LOOSE FROM RUSTED FRAME. VEHICLE HAS LESS THAN 100,000 MILES ON IT. VEHICLE WAS INSPECTED AT A NISSAN DEALERSHIP AND THE DEFECT WAS FOUND. VEHICLE WAS PURCHASED IN CONNECTICUT IN JUNE OF 2017 AND DRIVEN TO LAS VEGAS NEVADA. VEHICLE HAD 89,00 ORIGINAL MILES WHEN PURCHASED.
Incident date: Feb 14, 2018
WHILE MY WIFE WAS TRAVELING ON A LOCAL NEIGHBORHOOD STREET MY INFINITI G37 IT BEGAN TO ACCELERATE EXCESSIVELY. SHE TRIED STEPPING ON THE BRAKE BUT THE CAR KEPT ACCELERATING. SHE CAME TO THE END OF THE ROAD AT AN INTERSECTION DOING ABOUT 40 MPH AND TURNED TO THE LEFT TO AVOID GOING INTO A HOUSE. IN DOING SO SHE HIT A SEWER DRAIN WITH HER RIGHT FRONT TIRE CAUSING THE VEHICLE TO GO ALMOST AIRBOURNE. ... Read more
Crash
1 injured
Incident date: Feb 14, 2018
WHILE MY WIFE WAS TRAVELING ON A LOCAL NEIGHBORHOOD STREET MY INFINITI G37 IT BEGAN TO ACCELERATE EXCESSIVELY. SHE TRIED STEPPING ON THE BRAKE BUT THE CAR KEPT ACCELERATING. SHE CAME TO THE END OF THE ROAD AT AN INTERSECTION DOING ABOUT 40 MPH AND TURNED TO THE LEFT TO AVOID GOING INTO A HOUSE. IN DOING SO SHE HIT A SEWER DRAIN WITH HER RIGHT FRONT TIRE CAUSING THE VEHICLE TO GO ALMOST AIRBOURNE. ... Read more
Crash
1 injured
Incident date: Jan 15, 2018
I WAS DRIVING THE CAR THE ENGINE WAS WARM AND RUNNING JUST FINE. THEN OUT OF NO WHERE THE CAR AT 40 MPH ENGINE BEGIN WILDLY REVVING THE RPMS WENT DIRECTLY HOME AND IN PARK IT WAS DOING THE SAME THING. TURNED IT OFF CALLED A TOW TRUCK HAD IT TOWED IN TO LOCAL SHOP. A CHECK ENGINE LIGHT CAME ON SHOWING A P0505 CODE. THE SHOP REPLACED THE IACM AND THEN THE ECU AT A COST OF OVER CAR WAS RETURNED SAME... Read more
Incident date: Feb 5, 2018
TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED WITHOUT WARNING. BOTH THE DEALER (SEWELL INFINITI OF DALLAS, 7110 LEMMON AVE, DALLAS, TX 75209, (972) 490-4545) AND AN INDEPENDENT MECHANIC DIAGNOSED THAT THE STEERING WHEEL LOCK MECHANISM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND HAD NOT ISSUED A RECALL FOR THIS YEAR, MAKE, A... Read more
Incident date: Feb 5, 2018
I OPENED THE SUNROOF WHILE DRIVING ABOUT 60-70 MPH ON THE HIGHWAY AND THE GLASS OF THE SUNROOF COMPLETELY FLEW OFF THE CAR AND WENT UP IN THE AIR ABOUT 30-40 FEET. THE BREAK OR SEPARATION OF THE GLASS FROM THE ROOF WAS CLEAN SO THERE WAS NO DAMAGE TO THE SUNROOF MOUNT/BRACKET WHICH STILL OPERATES LIKE IT SHOULD WITHOUT THE GLASS. THIS IS VARY DANGEROUS AS IT COULD KILL SOMEONE DRIVING BEHIND ME.... Read more
Incident date: Feb 5, 2018
I OPENED THE SUNROOF WHILE DRIVING ABOUT 60-70 MPH ON THE HIGHWAY AND THE GLASS OF THE SUNROOF COMPLETELY FLEW OFF THE CAR AND WENT UP IN THE AIR ABOUT 30-40 FEET. THE BREAK OR SEPARATION OF THE GLASS FROM THE ROOF WAS CLEAN SO THERE WAS NO DAMAGE TO THE SUNROOF MOUNT/BRACKET WHICH STILL OPERATES LIKE IT SHOULD WITHOUT THE GLASS. THIS IS VARY DANGEROUS AS IT COULD KILL SOMEONE DRIVING BEHIND ME.... Read more
Incident date: Jan 11, 2018
I WAS DRIVING ALONG THE MIDDLE LANE IN HEAVY TRAFFIC. AT THE INTERSECTION WITH TRAFFIC LIGHTS, THE LANE WAS STUCK IN FRONT OF ME AND THERE WAS NO SPACE TO GO. IN ORDER NOT TO BLOCK THE INTERSECTION, I HAD TO SLOW DOWN AND STOP AT THE TRAFFIC LIGHTS. WHILE I WAS WAITING AT THE LIGHTS, AFTER 10 SECONDS THE OTHER CAR CAME CLOSER WITHOUT SLOWING DOWN AND HIT MY CAR FROM THE BEHIND. I WAS REAR-ENDED ON... Read more
Crash
Incident date: Jan 11, 2018
I WAS DRIVING ALONG THE MIDDLE LANE IN HEAVY TRAFFIC. AT THE INTERSECTION WITH TRAFFIC LIGHTS, THE LANE WAS STUCK IN FRONT OF ME AND THERE WAS NO SPACE TO GO. IN ORDER NOT TO BLOCK THE INTERSECTION, I HAD TO SLOW DOWN AND STOP AT THE TRAFFIC LIGHTS. WHILE I WAS WAITING AT THE LIGHTS, AFTER 10 SECONDS THE OTHER CAR CAME CLOSER WITHOUT SLOWING DOWN AND HIT MY CAR FROM THE BEHIND. I WAS REAR-ENDED ON... Read more
Crash
Incident date: Dec 11, 2017
I LEASED A LOADED QX60 FROM SAWGRASS INFINITI. ONE OF THE FEATURES OF THE CAR WAS A 120V PLUG IN THE SECOND ROW WITH A MAX 150W RATING. THIS WAS A KEY FEATURE FOR US AS OUR SON HAS A CONDITION THAT REQUIRES A BREATHING MACHINE TO BE PLUGGED IN SO HE CAN RECEIVE MEDICATION EACH DAY WHILE IN THE CAR. AS IT TURNS OUT, THE VOLTAGE ON THE OUTLET MAY BE 120V, BUT THE RATING IS DEFINITELY NOT CORRECT.... Read more
Incident date: Nov 16, 2016
I BOUGHT THIS CAR IN OCTOBER 2016 FROM A PLACE CALLED SKYLINE AUTO, IN HAM LAKE,MN DIDN'T JAB NO CONCERNS WHEN I BOUGHT IT. THERE WAS NO CH3CK ENGINE LIGHT OR TAPPING FEOM THE MOTOR. I BOUGHT THE CAR GO5 'LL FLUIDS REFILLED DID REGULAR OIL CHANGES WAL-MART IN PINE CITY, MN WITHIN TWO MONTHS AFTER I BOUGHT IT TJE CHEK ENGIINE LIGHT CAME ON SO I WENT TO AN O'REILLYS IN SIREN WISCONSIN CODES BACK... Read more
Incident date: Nov 16, 2016
I BOUGHT THIS CAR IN OCTOBER 2016 FROM A PLACE CALLED SKYLINE AUTO, IN HAM LAKE,MN DIDN'T JAB NO CONCERNS WHEN I BOUGHT IT. THERE WAS NO CH3CK ENGINE LIGHT OR TAPPING FEOM THE MOTOR. I BOUGHT THE CAR GO5 'LL FLUIDS REFILLED DID REGULAR OIL CHANGES WAL-MART IN PINE CITY, MN WITHIN TWO MONTHS AFTER I BOUGHT IT TJE CHEK ENGIINE LIGHT CAME ON SO I WENT TO AN O'REILLYS IN SIREN WISCONSIN CODES BACK... Read more
Incident date: Feb 4, 2018
THE PASSENGER SIDE REAR PARKING BRAKE CABLE HAS SEIZED. IT WILL NOT ALLOW THE ACTUATOR TO MOVE. IT HAS DESTROYED THE BRAKE SHOE LINING ON THAT SIDE.
Incident date: Feb 4, 2018
THE PASSENGER SIDE REAR PARKING BRAKE CABLE HAS SEIZED. IT WILL NOT ALLOW THE ACTUATOR TO MOVE. IT HAS DESTROYED THE BRAKE SHOE LINING ON THAT SIDE.
Incident date: Jan 23, 2018
INFINITI SHOULD RECALL ALL AFFECTED G37 PASSENGER AIR BAG SENSORS. MY INFINITI G37 JOURNEY SEDAN HAS AN ISSUE OF "PASSENGER AIRBAG OFF LIGHT" TURNING ON WHEN EVEN AN ADULT SITS ON THE PASSENGER SEAT WHILE THE VEHICLE IS MOVING. IT SEEMS LIKE THE SPEED OF THE VEHICLE DOES NOT CHANGE THE RESULT. THE LIGHT DOES NOT COME ON ALL THE TIME BUT IT DOES COME ON OFTEN ENOUGH TO CONCERN ME. MY WIFE IS ABOUT... Read more
Incident date: Jan 23, 2018
INFINITI SHOULD RECALL ALL AFFECTED G37 PASSENGER AIR BAG SENSORS. MY INFINITI G37 JOURNEY SEDAN HAS AN ISSUE OF "PASSENGER AIRBAG OFF LIGHT" TURNING ON WHEN EVEN AN ADULT SITS ON THE PASSENGER SEAT WHILE THE VEHICLE IS MOVING. IT SEEMS LIKE THE SPEED OF THE VEHICLE DOES NOT CHANGE THE RESULT. THE LIGHT DOES NOT COME ON ALL THE TIME BUT IT DOES COME ON OFTEN ENOUGH TO CONCERN ME. MY WIFE IS ABOUT... Read more
Incident date: Jan 12, 2018
PLEASE RECALL THIS CAR BECAUSE I ESTABLISHED A CAR ENGINE PROBLEM AT INFINITI MIAMI CENTER. THE CAR WAS SOLD TO ME BY A LIAR FROM A DEALERSHIP. HE SOLD A CAR WITHOUT ANY PROBLEMS. BUT LESS THEN ONE MONTH IT SHOWS THE BIG PROBLEM. I HAVE ALL PROOFS. THE CAR IS DANGEROUS TO DRIVE. IF YOU RECALL THE CAR IT CAN SAVE MY LIFE, MY FAMILY LIVES AND OTHER DRIVERS. PLEASE HELP ME. WHILE I WAS DRIVING THE C... Read more
Incident date: Jan 12, 2018
PLEASE RECALL THIS CAR BECAUSE I ESTABLISHED A CAR ENGINE PROBLEM AT INFINITI MIAMI CENTER. THE CAR WAS SOLD TO ME BY A LIAR FROM A DEALERSHIP. HE SOLD A CAR WITHOUT ANY PROBLEMS. BUT LESS THEN ONE MONTH IT SHOWS THE BIG PROBLEM. I HAVE ALL PROOFS. THE CAR IS DANGEROUS TO DRIVE. IF YOU RECALL THE CAR IT CAN SAVE MY LIFE, MY FAMILY LIVES AND OTHER DRIVERS. PLEASE HELP ME. WHILE I WAS DRIVING THE C... Read more
Incident date: Jan 12, 2018
PLEASE RECALL THIS CAR BECAUSE I ESTABLISHED A CAR ENGINE PROBLEM AT INFINITI MIAMI CENTER. THE CAR WAS SOLD TO ME BY A LIAR FROM A DEALERSHIP. HE SOLD A CAR WITHOUT ANY PROBLEMS. BUT LESS THEN ONE MONTH IT SHOWS THE BIG PROBLEM. I HAVE ALL PROOFS. THE CAR IS DANGEROUS TO DRIVE. IF YOU RECALL THE CAR IT CAN SAVE MY LIFE, MY FAMILY LIVES AND OTHER DRIVERS. PLEASE HELP ME. WHILE I WAS DRIVING THE C... Read more
Incident date: Jan 2, 2018
WHILE WORKING UNDER MY CAR, I NOTICED THAT THE SUPPORT STRUCTURE UNDER THE RADIATOR IS RUSTING BADLY AND CAN BE MOVED BY HAND. THIS IS NOT SAFE AND APPEARS TO BE A POTENTIALLY DANGEROUS SITUATION. I CAME ACROSS SIMILAR COMPLAINTS ABOUT THE SAME MODEL OF NISSAN INFINITI. I FEEL THAT SINCE THIS IS DEFINITELY A SAFETY ISSUE, THE COMPANY SHOULD WARN OWNERS AND RECALL THE VEHICLES FOR REPAIR AT NO ... Read more
Incident date: Jan 30, 2018
AIRBAG WARNING LIGHT BLINKING. PER DEALER THIS IS CAUSED BY A FAULTY OCCUPANT SENSOR CAUSING THE AIRBAG TO NOT DEPLOY. DEALER STATES PART IS 4400.00 AND MAY NOT BE AVAILABLE PLUS THE COST TO INSTALL COULD BE NEAR 2000 TOTAL AROUND 6400.00. I WOULD THINK THAT THEIR AIRBAG SENSOR WOULD LAST LONGER THAN 9 YEARS AND THE BURDEN OF SUCH A HIGH COST SEEMS LIKE PRICE GOUGING NOT TO MENTION THEY ARE NOT... Read more
Incident date: Jan 29, 2018
I HAVE BEEN NOTICING THAT MY CAR IS TAKING A VERY LONG TIME TO SPEED UP WHEN I'M STEPPING ON THE GAS. THE CAR JERKS AS WELL IT IS VERY UNSAFE. I WAS TRYING TO PASS THROUGH A GREEN LIGHT WHEN I NOTICE THE CAR IS MAKING A REALLY LOUD SOUND LIKE IM DRIVING FAST BUT THE CAR WAS NOT GOING PASS 20 MILES.
Incident date: Oct 30, 2014
DASHBOARD CRACKING ALL OVER LEADING TO DASH AIRBAG WHICH MIGHT CAUSE AIRBAG TO PREMATURELY OPEN OR NOT OPEN IF INVOLVED IN A FRONT END ACCIDENT.
INFINITI
QX60 HYBRID
(2014) - ENGINE
Jan 29, 2018
Incident date: Jan 29, 2018
WE PURCHASED THE CAR IN NOVEMBER 11, 2013 AND THE PROBLEMS STARTED SHORTLY THEREAFTER. WE HAVE EXTENSIVE PAPERWORK OVER THE COURSE OF 4 YEARS THAT CONFIRMS THE NUMEROUS TIMES WE'VE UNSUCCESSFULLY ATTEMPTED TO GET INFINITI TO SOLVE THE PROBLEMS. AT ONE POINT, INFINITI SUPPOSEDLY FIXED THE PROBLEM BY COMPLETELY CHANGING OUT THE SOFTWARE BUT THE PROBLEMS RETURNED. IN FACT, EVERY SINGLE TIME WE BROUG... Read more
INFINITI
QX60 HYBRID
(2014) - FUEL/PROPULSION SYSTEM
Jan 29, 2018
Incident date: Jan 29, 2018
WE PURCHASED THE CAR IN NOVEMBER 11, 2013 AND THE PROBLEMS STARTED SHORTLY THEREAFTER. WE HAVE EXTENSIVE PAPERWORK OVER THE COURSE OF 4 YEARS THAT CONFIRMS THE NUMEROUS TIMES WE'VE UNSUCCESSFULLY ATTEMPTED TO GET INFINITI TO SOLVE THE PROBLEMS. AT ONE POINT, INFINITI SUPPOSEDLY FIXED THE PROBLEM BY COMPLETELY CHANGING OUT THE SOFTWARE BUT THE PROBLEMS RETURNED. IN FACT, EVERY SINGLE TIME WE BROUG... Read more
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Jan 29, 2018
Incident date: Jan 29, 2018
WE PURCHASED THE CAR IN NOVEMBER 11, 2013 AND THE PROBLEMS STARTED SHORTLY THEREAFTER. WE HAVE EXTENSIVE PAPERWORK OVER THE COURSE OF 4 YEARS THAT CONFIRMS THE NUMEROUS TIMES WE'VE UNSUCCESSFULLY ATTEMPTED TO GET INFINITI TO SOLVE THE PROBLEMS. AT ONE POINT, INFINITI SUPPOSEDLY FIXED THE PROBLEM BY COMPLETELY CHANGING OUT THE SOFTWARE BUT THE PROBLEMS RETURNED. IN FACT, EVERY SINGLE TIME WE BROUG... Read more
Incident date: Jan 28, 2018
SUNROOF SUDDENLY EXPLODED AT HIGHWAY SPEED, BUT AFTER ONLY A 5 MINUTE TRIP WITH ALL WINDOWS UP. NO WEATHER ISSUES, NO DAMAGE TO THE SHADE PANEL; WAS NOT HIT BY ANYTHING.
Incident date: Sep 16, 2017
MY FUEL GAUGE IS ALWAYS ACTING VERY WACKY AND IS ALMOST NEVER DISPLAYS THE CORRECT AMOUNT OF FUEL.MY HEADLIGHTS ARE ALWAYS VERY DIM AND DON'T SEEM LIKE THEY NEED TO BE REPLACED. MY SUSPENSION ARM BUSHING ARE MAKING A LOT OF NOISE.
Incident date: Sep 16, 2017
MY FUEL GAUGE IS ALWAYS ACTING VERY WACKY AND IS ALMOST NEVER DISPLAYS THE CORRECT AMOUNT OF FUEL.MY HEADLIGHTS ARE ALWAYS VERY DIM AND DON'T SEEM LIKE THEY NEED TO BE REPLACED. MY SUSPENSION ARM BUSHING ARE MAKING A LOT OF NOISE.
Incident date: Dec 6, 2017
Q50 BACKUP CAMERA MALFUNCTION. AFTER 3 YEARS AND 8 MONTHS (33000 MILES) THE BACKUP CAMERA DISPLAY STOPPED WORKING PROPERLY, IT OFTEN JUST SHOWS A BLACK OR WHITE SCREEN WITH NO VIEW BEHIND THE CAR WHEN PUT IN REVERSE, EVEN AFTER WAITING 60 OR MORE SECONDS FOR THE APPS TO LOAD OR REBOOTING THE SYSTEM AS SUGGESTED BY THE DEALER. MY INFINITI DEALER REPLACED THE DISPLAY MODULE BUT IT DIDN'T HELP. THE ... Read more
Incident date: Jan 11, 2018
THE SPEED AT WHICH THE WINDSHIELD WIPERS FUNCTION IS NOT SAFE. THESE SPEED IS TOO SLOW AND AS A RESULT DOES NOT CLEAR THE WATER OFF OF THE WINDSHIELD. VISIBILITY IS POOR AS YOU CANNOT SEE THRU THE WATER THAT REMAINS ON WINDSHEID. UNACCEPTABLE. I REPORTED TO INFINITY AND TOOK TO DEALERSHIP. THE ADVISED FUNCTIONING AS DESIGNED, THIS IS A HAZARD AND I DO NOT FEEL SAFE DRIVING IN THE RAIN. I HAV... Read more
Incident date: Jan 16, 2018
CAR BATTERY DRAINED WHILE CAR WAS UNOCCUPIED (IN A GARAGE) FOR TWO WEEKS. AFTER JUMPING CAR OPERATED AS NORMAL EXCEPT FOR AIRBAG LIGHT. INFINITI DEALER INFORMED ME THAT THE AIRBAG DIAGNOSTIC UNIT HAD FAILED AND AIRBAGS WOULD NOT DEPLOY UNTIL A $1500 REPAIR WAS DONE. DEALER NOTED THAT THE UNIT LIKELY FAILED WHEN THE BATTERY WAS AT LOW POWER OR WHEN JUMPING (JUMPED CAR EXACTLY ACCORDING TO OWNER'S M... Read more
Incident date: May 23, 2016
TAKATA RECALL: MAY 23, 2016 MANUFACTURER RECALL NUMBERR1622 NHTSA RECALL NUMBER16V-349 RECALL STATUSRECALL INCOMPLETE ACCORDING TO THIS RECALL, IT STATES THAT I SHOULD NOT HAVE PASSENGERS IN THE CAR BECAUSE THE AIRBAG COULD DEPLOY AT ANY TIME AND MAY SEND METAL PIECES FLYING. THIS IS THE ONLY FORM OF TRANSPORTATION THAT I OWN, IT IS NOT ONLY INCONVENIENT NOT TO BE ABLE TO DRIVE OTHERS AROUN... Read more
Incident date: Nov 21, 2017
CATALYTIC CONVERTERS HAVE FAILED SEVERAL TIMES. LEFT SIDE CATALYTIC CONVERTER REPLACED BY PREVIOUS OWNER IN 2013. RIGHT SIDE CATALYTIC CONVERTER REPLACED BY CURRENT OWNER IN 2016. LEFT SIDE CATALYTIC CONVERTER NEEDS TO BE REPLACED AGAIN. CONTACTED DEALER AND INFINITI CONSUMER AFFAIRS. THEY DID NOT OFFER A SOLUTION.
Incident date: Jan 17, 2018
LOST CONTROL OF CAR ON ICE GOING 55, CAR WENT AIRBORNE 70 FEET CAME DOWN HIT A TRUCK, CAR WAS TOTALED. PASSENGER AIRBAG WENT OFF BUT DRIVERS DID NOT DEPLOY, SUFFERED A CONCUSSION, HIT HEAD ON STEERING WHEEL.
Crash
1 injured
Incident date: Jan 7, 2018
I LEASED AN INFINITI Q60 ON DECEMBER 9, 2017. ON DECEMBER 15, AS I WAS DRIVING THE CAR, THE STEERING BECAME EXTREMELY TIGHT AND THE POWER STEERING WARNING LIGHT CAME ON. I PULLED OVER, TURNED THE CAR OFF AND BACK ON AND THE STEERING WAS FINE. I DROVE THE CAR A SHORT DISTANCE HOME AND HAD IT TOWED TO THE DEALER. AT THAT TIME THE CAR HAD APPROXIMATELY 450 MILES ON IT. THE DEALER REPLACED THE ENTIRE ... Read more
Incident date: Jan 1, 2018
BOUGHT CAR ON 12/30/17. UPON DRIVING HOME THE CAR SWERVED REPEATED INTO OTHER LANES. AS IT WAS SNOWING OUT, I DID NOT TAKE IT SERIOUSLY. THEN ON 12/31/18 AND 1/1/18 I DID NOT DRIVE. ON 1/2/18 I EMAILED MY SALES REP AND INFORMED HIM OF THE SWERVING AND MY CONCERN FOR SAFETY. NO RESPONSE. THEN ON 1/3/18 I EMAILED JAKE WILLIAM AGAIN AND STILL NO RESPONSE. PS I HAVE COPIES OF ALL EMAILS. THEN ON 1/4/1... Read more
Incident date: Nov 10, 2017
RIDING WITH A CO WORKER COMING FROM BREAKFAST ON VETERANS PARKWAY,1ST DEFAULT WAS FRONT AXLE,2ND DEFAULT AIRBAGS DIDN'T DEPLOYED,SO I'M TELLING THE DRIVER TO SLOW DOWN CAUSE OF THE AXLE HE REFUSES AND HIT THE GUARD RAIL DOING 70MPH HIT 3 TIMES BEFORE STARTED ROLLING OFF GUARD RAIL.WAS HOSPITALIZED
Crash
2 injured
Incident date: Jan 12, 2018
THERE WAS CONSTRUCTION DONE ON MY ST 15 NINTH STREET LAST WEEK CONES WERE PUT ON THE STREET AND THEN RECENTLY REMOVED AFTER. AFTER WORK I PULLED UP TO PARK MY CAR AND IT SUNK IN A HUGE HOLE WHERE THE CONSTRUCTION WAS DONE MY CAR IS NOW STUCK AND CAN NOT MOVE AT ALL IT NEEDS TO BE TOWED IN ORDER TO MOVE THERE IS SIGNIFICANT DAMAGE DONE TO MY VEHICLE AND NO TELLING WHAT OTHER DAMAGES WILL OCCUR WHEN... Read more
Incident date: Jan 12, 2018
THERE WAS CONSTRUCTION DONE ON MY ST 15 NINTH STREET LAST WEEK CONES WERE PUT ON THE STREET AND THEN RECENTLY REMOVED AFTER. AFTER WORK I PULLED UP TO PARK MY CAR AND IT SUNK IN A HUGE HOLE WHERE THE CONSTRUCTION WAS DONE MY CAR IS NOW STUCK AND CAN NOT MOVE AT ALL IT NEEDS TO BE TOWED IN ORDER TO MOVE THERE IS SIGNIFICANT DAMAGE DONE TO MY VEHICLE AND NO TELLING WHAT OTHER DAMAGES WILL OCCUR WHEN... Read more
Incident date: Jan 12, 2018
THERE WAS CONSTRUCTION DONE ON MY ST 15 NINTH STREET LAST WEEK CONES WERE PUT ON THE STREET AND THEN RECENTLY REMOVED AFTER. AFTER WORK I PULLED UP TO PARK MY CAR AND IT SUNK IN A HUGE HOLE WHERE THE CONSTRUCTION WAS DONE MY CAR IS NOW STUCK AND CAN NOT MOVE AT ALL IT NEEDS TO BE TOWED IN ORDER TO MOVE THERE IS SIGNIFICANT DAMAGE DONE TO MY VEHICLE AND NO TELLING WHAT OTHER DAMAGES WILL OCCUR WHEN... Read more
Incident date: Jan 2, 2018
TAKATA RECALL, MY CAR HAS EXPERIENCED TOTAL SHUT DOWN OF AIRBAGS DUE TO A FAULTY SENSOR IN THE PASSENGER SEAT. AFTER ONLINE RESEARCH I HAVE DISCOVERED THAT THIS IS A QUITE COMMON OCCURENCE AND CREATES A PUBLIC SAFETY HAZARD. DUE TO THE HIGH COST OF REPAIR, $5000+, MANY CITIZENS DO NOT HAVE THE PROBLEM FIXED, THUS DRIVING WITHOUT ANY AIRBAG PROTECTION. ALSO MANY PEOPLE ARE REPORTING THAT SOON A... Read more
Incident date: Dec 27, 2017
MY CAR IS BRAND NEW AND WAS PURCHASED ON 12/26/2017. 12/27: AFTER A 3+HOUR DRIVE W/ 350~ MILES ON THE CAR AT THIS POINT, AN INDICATOR LIGHT WITH A STEERING WHEEL AND EXCLAMATION POINT LIT UP THE DASH AND THE STEERING WHEEL LOCKED UP AND BECAME EXTREMELY HARD TO TURN. I PULLED OVER TURNED MY CAR OFF AND WAITED ABOUT 5 MINUTES AND CRANK IT BACK UP AND THE LIGHT WAS GONE. 1/5: APPROXIMATELY 650+ MILE... Read more
Incident date: Dec 27, 2017
MY CAR IS BRAND NEW AND WAS PURCHASED ON 12/26/2017. 12/27: AFTER A 3+HOUR DRIVE W/ 350~ MILES ON THE CAR AT THIS POINT, AN INDICATOR LIGHT WITH A STEERING WHEEL AND EXCLAMATION POINT LIT UP THE DASH AND THE STEERING WHEEL LOCKED UP AND BECAME EXTREMELY HARD TO TURN. I PULLED OVER TURNED MY CAR OFF AND WAITED ABOUT 5 MINUTES AND CRANK IT BACK UP AND THE LIGHT WAS GONE. 1/5: APPROXIMATELY 650+ MILE... Read more
Incident date: May 1, 2017
MY CAR HAS DISAPPEARED AND IT'S BEEN CLOSE TO 8 MONTHS AND I'M STILL UNABLE TO FIND ITS WHEREABOUTS CAN YOU HELP ME?
Incident date: Dec 29, 2017
DURING THE WEEK OF DECEMBER 29TH, MY CAR HAD THE SAME SHUDDERING NOISE AS DESCRIBED IN SERVICE BULLETIN: TSB NO. ITB15-012D. THE NOISE COMING FROM THE ENGINE AREA SOUNDED LIKE A BAG THAT WAS BEING ON THE GROUND DURING THOSE FEW DAYS. I BROUGHT MY CAR INTO A LOCAL REPAIR SHOP, THINKING IT WOULD BE BRAKES SINCE THAT HAS BEEN THE ONLY ISSUE WITH THE CAR. HOWEVER, AFTER DRIVING ON THE FREEWAY THERE W... Read more
Incident date: Nov 8, 2017
THE AIRBAG LIGHT CAME ILLUMINATED. THE REPAIR SHOP TRACED IT TO A POSSIBLE FAULTY SENSOR OR POSSIBLY THE PASSENGER SEAT. THE SENSOR MUST BE ORDERED FROM INFINITI AT A COST OF ALMOST $1300.AND IT MIGHT TAKE 10 DAYS TO GET IT. PLUS $700 IN LABOR. IT MIGHT NOT FIX IT AND IT COULD BE THE SEAT WHICH WOULD BE $5000. THIS IS HALF OR MORE OF THE VALUE OF THE CAR. I HAVE NOTED THAT THIS IS A COMMON P... Read more
Incident date: Oct 10, 2017
TAKATA RECALL INDICATOR LIGHT ON DASHBOARD FOR AIRBAGS IS FLASHING CONSTANTLY FOR PAST 2 MONTHS. IRONIC THAT NO RECALL FOR THIS PARTICULAR MODEL ON A 2009 INFINITI G37 HAS NOT BEEN INCLUDED, ALTHOUGH OTHER MODELS ARE BEING RECALLED