Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.
Incident date: Mar 15, 2018
PROBLEM APPEARS CLOSER TO RECENT RECALL OF HUNDAI SONATA CARS W/ STEERING WHEEL BAGS. WHILE TRAVELING DOWN BUSY 4-LANE HIGHWAY, SENSOR LIGHT CAME ON ASSOCIATED WITH SEAT AND AIRBAGS. ROSWELL INFINITI , ROSWELL, GA HAD TO COMPLETELY TEAR APART STEERING WHEEL COLUMN, WORK ON AIRBAGS, SENSORS, AND OTHER ITEMS. I HAD JUST PURCHASED VEHICLE FROM ANOTHER DEALER, BUT HAS ONLY A LITTLE OVER 105,000 MIL... Read more
Incident date: Mar 15, 2018
PROBLEM APPEARS CLOSER TO RECENT RECALL OF HUNDAI SONATA CARS W/ STEERING WHEEL BAGS. WHILE TRAVELING DOWN BUSY 4-LANE HIGHWAY, SENSOR LIGHT CAME ON ASSOCIATED WITH SEAT AND AIRBAGS. ROSWELL INFINITI , ROSWELL, GA HAD TO COMPLETELY TEAR APART STEERING WHEEL COLUMN, WORK ON AIRBAGS, SENSORS, AND OTHER ITEMS. I HAD JUST PURCHASED VEHICLE FROM ANOTHER DEALER, BUT HAS ONLY A LITTLE OVER 105,000 MIL... Read more
Incident date: Mar 15, 2018
PROBLEM APPEARS CLOSER TO RECENT RECALL OF HUNDAI SONATA CARS W/ STEERING WHEEL BAGS. WHILE TRAVELING DOWN BUSY 4-LANE HIGHWAY, SENSOR LIGHT CAME ON ASSOCIATED WITH SEAT AND AIRBAGS. ROSWELL INFINITI , ROSWELL, GA HAD TO COMPLETELY TEAR APART STEERING WHEEL COLUMN, WORK ON AIRBAGS, SENSORS, AND OTHER ITEMS. I HAD JUST PURCHASED VEHICLE FROM ANOTHER DEALER, BUT HAS ONLY A LITTLE OVER 105,000 MIL... Read more
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE FUEL GAUGE DID NOT REFLECT THE ACCURATE AMOUNT OF FUEL IN THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO INFINITI OF MASSAPEQUA (4450 SUNRISE HWY, MASSAPEQUA, NY 11758), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER... Read more
Incident date: Mar 20, 2018
TAKATA RECALL AIRBAG LIGHT BLINKING ON THE DASH. WENT TO HAVE IT CHECKED OUT AND WAS TOLD IT WAS FAULTY PASSENGER AIRBAG MODULE. WAS NOT INVOLVED IN ANY ACCIDENT. I CAN SEE SOME AIRBAG RECALL FOR OTHER MODELS AND SEEMS LIKE MINE IS NOT INCLUDED. DEALER REFUSE TO DO ANYTHING ABOUT IT
Incident date: Jul 10, 2008
2007 INFINITI G-35. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AND VEHICLE AIRBAG AND SEAT SENSOR RECALLS. *LD THE CONSUMER STATED THE VEHICLE WOULD NOT START AND BATTERY WAS REPLACE MULTIPLE TIMES. *TR
Incident date: Jul 10, 2008
2007 INFINITI G-35. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AND VEHICLE AIRBAG AND SEAT SENSOR RECALLS. *LD THE CONSUMER STATED THE VEHICLE WOULD NOT START AND BATTERY WAS REPLACE MULTIPLE TIMES. *TR
Incident date: Mar 26, 2018
PC501 VOLUNTARY SERVICE CAMPAIGN ON THE 2013 JX 35 DOES NOT SHOW MY VIN BUT I AM HAVING THE SAME COMPLAINTS THAT ARE FOUND TO HAVE START THIS ON THE CVT. I NOW HAVE TO SPEND 3500 ON A NEW TRANSMISSION BECAUSE INFINITI DOESN'T FEEL THAT MY 2013 WAS NOT IN THE DATE RANGE. NISSIAN CVT TRANSMISSIONS ARE WORTHLESS LAST ONE I EVER OWN .
INFINITI
QX60 HYBRID
(2015) - SERVICE BRAKES
Mar 23, 2018
Incident date: Mar 22, 2018
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALER... Read more
INFINITI
QX60 HYBRID
(2015) - VEHICLE SPEED CONTROL
Mar 23, 2018
Incident date: Mar 22, 2018
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALER... Read more
INFINITI
QX60 HYBRID
(2015) - UNKNOWN OR OTHER
Mar 23, 2018
Incident date: Mar 22, 2018
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALER... Read more
Incident date: Mar 22, 2016
TL* THE CONTACT OWNS A 2006 INFINITI FX35. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DASHBOARD BEGAN TO PEEL AND BUBBLE UP. IN ADDITION, THE SUN GLARED ONTO THE DASHBOARD AND THE CHROME PIECES, WHICH OBSTRUCTED THE CONTACT'S VIEW OF THE ROAD. SEWELL INFINITI IN DALLAS, TEXAS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE HAD A WARRANTY DEFECT. THE VEHICLE WA... Read more
Incident date: Mar 19, 2018
THIS CONCERN IS INVOLVING THE R1109 RECALL ISSUED BY INFINITI. THE RECALL WAS PERFORMED SIX YEARS AGO, HOWEVER RUST, AND HOLES IN THE METAL ARE NOW VISIBLE. I WAS TOLD THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THERE WAS NOTHING THEY COULD DO TO ASSIST ME. THIS VEHICLE WILL SOON BE UNSAFE TO DRIVE.
Incident date: Mar 19, 2018
THIS CONCERN IS INVOLVING THE R1109 RECALL ISSUED BY INFINITI. THE RECALL WAS PERFORMED SIX YEARS AGO, HOWEVER RUST, AND HOLES IN THE METAL ARE NOW VISIBLE. I WAS TOLD THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THERE WAS NOTHING THEY COULD DO TO ASSIST ME. THIS VEHICLE WILL SOON BE UNSAFE TO DRIVE.
Incident date: Feb 14, 2018
DRIVER SEAT LEANING TOWARD THE DOOR AND LOOSE. WELD BROKE FROM FRAME. VERY DANGEROUS TO DRIVE.
Incident date: Mar 15, 2018
POWER STEERING WENT OUT COMPLETELY WITHOUT WARNING OR SIGNS OF GOING OUT. IT WENT OUT WHILE TRYING TO TURN LEFT ON A LARGE INTERSECTION. WAS ALMOST HIT BY ONCOMING TRAFFIC. OIL CHANGE WAS DONE AT FIRESTONE A DAY PRIOR TO INCIDENT AND STEERING FLUID LEVELS WERE GOOD.
Incident date: Feb 24, 2018
THE CUSTER GAUGAE AND THE GAS HAND CONTINUES TO GO OUT HAS BEEN REPLACED 2 TIMES AND NEEDS RELPACING AGAIN.
Incident date: Feb 24, 2018
THE CUSTER GAUGAE AND THE GAS HAND CONTINUES TO GO OUT HAS BEEN REPLACED 2 TIMES AND NEEDS RELPACING AGAIN.
Incident date: Jan 23, 2018
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MI... Read more
Incident date: Jan 23, 2018
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MI... Read more
Incident date: Jan 23, 2018
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MI... Read more
Incident date: Feb 15, 2018
COOLING FAN ASSEMBLY -PART NUMBER 214813JADE - MOTOR ASSY- FAN HAD TO BE REPLACED TWICE WITHIN A FIVE YEAR PRIOR. FAN ASSEMBLY PREVENTS THE CAR FROM OVERHEATING. THE PART WENT OUT AT FIRST TIME AT APPROXIMATELY 65,000 MILES AND AGAIN AT APPROXIMATELY 90,000 MILES BUT LESS THAN 5 YEARS. THE REPLACEMENT WARRANTY WAS ONLY FOR 1 YEAR OR 12,000.00 MILE WHICH EVER CAME FIRST.
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE DRIVING AT VARIOUS SPEEDS IN LOCAL TRAFFIC, THE VEHICLE SHUTTERED AND VIBRATED BEFORE RETURNING TO NORMAL. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO PROSPECT AUTO REPAIR WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND WOULD NEED TO BE REBUILT. THE MECHANIC WAS NOT SURE IF THE TRANSMISSION FAILURE WAS CAUSED BY THE TRA... Read more
Incident date: Sep 10, 2017
FUEL GAUGE STUCK ON EMPTY. WARNING LIGHT ON.
Incident date: Feb 20, 2018
ENGINE LIGHT ON AND TRANSMISSION FLUID IS AT A HIGH TEMPERATURE WITH ERROR CODE P0710.
Incident date: Feb 20, 2018
ENGINE LIGHT ON AND TRANSMISSION FLUID IS AT A HIGH TEMPERATURE WITH ERROR CODE P0710.
Incident date: Feb 18, 2018
THE WINDOW REGULATOR ASSEMBLY IS DEFECTIVE ON A VARIETY OF INFINITI Q50 MODELS. THIS IS A VERY COMMON COMPLAINT AND SOME DEALERS ARE AWARE OF IT. THIS IS MORE FREQUENT ON THE DRIVER'S SIDE FROM WHAT HAS BEEN POSTED ONLINE. THIS INITIALLY PRESENTS ITSELF AS A RATTLE WHICH CAN BE HEARD DURING BASS NOTES WITH A FREQUENCY OF 50-100HZ. ~70HZ FROM MY TEST. THE WINDOW BASICALLY GETS OFF THE TRACK AN... Read more
Incident date: May 1, 2014
TOTAL LACK OF ACCELERATION WHEN PASSING. THERE IS A 2-3 SECOND DELAY PRIOR TO THE DOWNSHIFT AND I'M NEVER SURE WHEN THE ACCELERATION WILL TAKE PLACE. THIS PROBLEM OCCURS FROM 50MPH AND UP. I HAVE HAD THIS PROBLEM SINCE I PURCHASED THE CAR AND IT HAS NOT CHANGED OVER TIME. INFINITY REPROGRAMMED THE ECM AND NO IMPROVEMENT WAS NOTED. I GAVE UP ON THEIR SERVICE SUPPORT. THANKS
Incident date: Nov 27, 2017
AIRBAG LIGHT RANDOMLY CAME ONE. I WENT INTO THE DEALERSHIP THEY SAID IT WAS A SENSOR IN MY PASSENGER SEAT AND THAT IT WOULD COST 5K TO REPLACE. I WAS SHOCKED. THAT IS A MANUFACTURED PROBLEM AND HUGE SAFETY ISSUE. I SHOULDN'T HAVE TO PAY FOR SOMETHING LIKE THAT WHEN I ALREADY PAID OVER 30K FOR THE CAR. NOT RIGHT.
Incident date: Nov 27, 2017
AIRBAG LIGHT RANDOMLY CAME ONE. I WENT INTO THE DEALERSHIP THEY SAID IT WAS A SENSOR IN MY PASSENGER SEAT AND THAT IT WOULD COST 5K TO REPLACE. I WAS SHOCKED. THAT IS A MANUFACTURED PROBLEM AND HUGE SAFETY ISSUE. I SHOULDN'T HAVE TO PAY FOR SOMETHING LIKE THAT WHEN I ALREADY PAID OVER 30K FOR THE CAR. NOT RIGHT.
Incident date: Feb 27, 2018
AT APPROXIMATELY 40K MILES, THE DEALER REPLACED THE CVT BECAUSE THE CAR WAS "BUCKING" AND CREATED A CODE THAT THE MECHANICS COULD SEE. THAT FIXED THE PROBLEM UNTIL A FEW THOUSAND MILES LATER; THE CAR NOW JUTTERS AROUND 20-25MPH ON FLAT ROADS AND VERY PRONOUNCED ON INCLINES THEN PRODUCES A WOBBLE THROUGHOUT THE CAR AT SPEEDS ABOVE 25MPH. WHEN I TAKE MY FOOT OFF THE GAS, THE SYMPTOM STOPS. BOTH T... Read more
Incident date: Feb 28, 2018
2017 INFINITI QX60, ODO-1400 MILES. I JUST STARTED TO DRIVE TO MY WORK QUIET STREET 20 MPH AND MY SUNROOF POPPED NO PHYSICAL DAMAGE JUST POPPED. CONTACTED DEALER THEY TOLD ME WHAT GLASS NEVER BROKE BY THEM SELF. GEICO WILLING TO COVER BUT I THINK ITS TOTAL FAULT OF CAR MAKER. ITS NOT ABOUT COST ITS ONLY TIME AND SAFETY BRAND NEW CAR.
Incident date: Feb 24, 2018
MULTIPLE TIMES THE BRAKES HAVE WENT OUT AND I HAVE BEEN UNABLE TO STOP THE VEHICLE. THIS HAS HAPPENED IN VARIOUS PLACES AND DURING VARIOUS CIRCUMSTANCES INCLUDING ON THE HIGHWAY AND CITY STREETS, IT HAS ALSO HAPPENED IN PARKING LOTS. THERE IS NO INDICATION, WARNING LIGHTS OR SIGNS WHEN THEY STOP WORKING,I FIND OUT WHEN I PRESS ON THE BACK AND IT MAKES A ODD SOUND ALMOST LIKE A SPRING AND A PULSATI... Read more
Incident date: Feb 1, 2018
MY CAR SEAT MOVED ALL THE FORWARD WHILE DRIVING TO WORK IN DENVER METRO'BENCH AND BACK SUPPORT BOTH PUSHED ME A FEW INCHES FROM THE STEERING WHEEL. I HAD TO MOVE MY LEG WITH MY HAND TO REACH THE BRAKE PEDAL. ONE WEEK LATER, MY CAR HORN BEGAN BEEPING AND WOULD NOT STOP WHILE DRIVING. MY VDC AND BRAKE LIGHTS NOW STAY ON CONSTANTLY BECAUSE THE ANTI SKID DOES NOT WORK'I ALMOST WRECKED ON A SNOWY HIGHW... Read more
Incident date: Feb 1, 2018
MY CAR SEAT MOVED ALL THE FORWARD WHILE DRIVING TO WORK IN DENVER METRO'BENCH AND BACK SUPPORT BOTH PUSHED ME A FEW INCHES FROM THE STEERING WHEEL. I HAD TO MOVE MY LEG WITH MY HAND TO REACH THE BRAKE PEDAL. ONE WEEK LATER, MY CAR HORN BEGAN BEEPING AND WOULD NOT STOP WHILE DRIVING. MY VDC AND BRAKE LIGHTS NOW STAY ON CONSTANTLY BECAUSE THE ANTI SKID DOES NOT WORK'I ALMOST WRECKED ON A SNOWY HIGHW... Read more
Incident date: Feb 1, 2018
MY CAR SEAT MOVED ALL THE FORWARD WHILE DRIVING TO WORK IN DENVER METRO'BENCH AND BACK SUPPORT BOTH PUSHED ME A FEW INCHES FROM THE STEERING WHEEL. I HAD TO MOVE MY LEG WITH MY HAND TO REACH THE BRAKE PEDAL. ONE WEEK LATER, MY CAR HORN BEGAN BEEPING AND WOULD NOT STOP WHILE DRIVING. MY VDC AND BRAKE LIGHTS NOW STAY ON CONSTANTLY BECAUSE THE ANTI SKID DOES NOT WORK'I ALMOST WRECKED ON A SNOWY HIGHW... Read more
Incident date: Feb 25, 2018
WELL I DID SOME RESEARCH AND I FOUND OUT THAT THE AIR BAGS WERE RECALL SINCE MAY 24, 2016. WHEN I CONTACTED INFINITY THEY TELL ME NO. PLEASE HELP. RIGHT NOW IT FLASHING
Incident date: Feb 19, 2018
AFTER NORMAL USE, AND WITH NO WARNING INDICATIONS, THE VEHICLE FAILED TO START AFTER BEING PARKED. IT WAS OBSERVED THAT THE STEERING WHEEL FAILED TO LOCK, AND THE INTELLIGENT KEY INDICATOR ILLUMINATED FROM THE DASH WHEN THE PUSH-BUTTON IGNITION WAS PRESSED. ACCORDING TO THE 2011 INFINITI G OWNER'S MANUAL, WHEN THE INTELLIGENT KEY INDICATOR LIGHT APPEARS, IT INDICATES A MALFUNCTION WITH THE ELECT... Read more
Incident date: Feb 21, 2018
THE STEERING LOCK BOX STOPPED WORKING, AND THE CAR COULD NOT BE STARTED. WE SAW THAT NISSAN ALREADY HAS A CAMPAIGN ON THE SISTER CARS. FOR THIS ISSUE. I BELIEVE THE INVOLVES THE VERY SAME PART.THE CAR CAN NOT BE OPERATED WITH THIS ISSUE.
Incident date: Feb 21, 2018
THE STEERING LOCK BOX STOPPED WORKING, AND THE CAR COULD NOT BE STARTED. WE SAW THAT NISSAN ALREADY HAS A CAMPAIGN ON THE SISTER CARS. FOR THIS ISSUE. I BELIEVE THE INVOLVES THE VERY SAME PART.THE CAR CAN NOT BE OPERATED WITH THIS ISSUE.
Incident date: Feb 21, 2018
TL* THE CONTACT OWNS A 2009 INFINITI EX35. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HOLMAN INFINITI (577 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08062) WHERE IT WAS DIAGNOSED THAT THE STEERING LOCK BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTAC... Read more
Incident date: Oct 20, 2017
THE DASH BOARD IS VERY SOFT AND STICKY
Incident date: Aug 20, 2017
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED INFINITI OF WILLIAMSVILLE AT (716) 633-9585 (LOCATED AT 8137 MAIN ST, WILLIAMSVILLE, NY 14221) WHERE IT WAS CONFIRMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE... Read more
Incident date: Jan 16, 2017
CAR WAS IN A SMALL LOW SPEED FRONT END IMPACT. PASSENGER AIR BAG AND SEAT BELT DEPLOYED, ALTHOUGH NO PASSENGERS IN CAR. DRIVERS SIDE AIR BAG AND SEAT BELT DID NOT. CLEARLY THERE IS A PROBLEM WITH THE DRIVERS SIDE AIR BAG SEAT BELT AND DETONATOR. I NOW HAVE A CAR WITH A DEPLOYED PASSENGER SIDE AIRBAG AND SEAT BELT. ALSO ACAR THAT THE DRIVERS SIDE AIR BAG WILL NOT DEPLOY IF IN ANOTHER ACCIDENT. *D... Read more
Crash
1 injured
Incident date: Jan 16, 2017
CAR WAS IN A SMALL LOW SPEED FRONT END IMPACT. PASSENGER AIR BAG AND SEAT BELT DEPLOYED, ALTHOUGH NO PASSENGERS IN CAR. DRIVERS SIDE AIR BAG AND SEAT BELT DID NOT. CLEARLY THERE IS A PROBLEM WITH THE DRIVERS SIDE AIR BAG SEAT BELT AND DETONATOR. I NOW HAVE A CAR WITH A DEPLOYED PASSENGER SIDE AIRBAG AND SEAT BELT. ALSO ACAR THAT THE DRIVERS SIDE AIR BAG WILL NOT DEPLOY IF IN ANOTHER ACCIDENT. *D... Read more
Crash
1 injured
Incident date: Feb 17, 2018
WHILE IN MOTION, MY VEHICLE STALLS/CUTS OUT COMPLETELY, WHICH COULD RESULT IN A CRASH.
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2010 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, SEVERAL WARNING INDICATORS ILLUMINATED AND FALSELY DISPLAYED THAT THE KEY WAS NOT IN THE IGNITION. IN ADDITION, THE FUEL MILEAGE WAS REPORTED INCORRECTLY AND THE VEHICLE BEGAN TO SPUTTER. THE CONTACT ALSO STATED THAT THE TRUNK OPENED INDEPENDENTLY AND A WARNING INDICATOR ILLUMINATED, CONFIRMING THAT THE TRUNK WAS OPEN ON MORE ... Read more