Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jan 11, 2018
THE SPEED AT WHICH THE WINDSHIELD WIPERS FUNCTION IS NOT SAFE. THESE SPEED IS TOO SLOW AND AS A RESULT DOES NOT CLEAR THE WATER OFF OF THE WINDSHIELD. VISIBILITY IS POOR AS YOU CANNOT SEE THRU THE WATER THAT REMAINS ON WINDSHEID. UNACCEPTABLE. I REPORTED TO INFINITY AND TOOK TO DEALERSHIP. THE ADVISED FUNCTIONING AS DESIGNED, THIS IS A HAZARD AND I DO NOT FEEL SAFE DRIVING IN THE RAIN. I HAV... Read more
Incident date: Jan 16, 2018
CAR BATTERY DRAINED WHILE CAR WAS UNOCCUPIED (IN A GARAGE) FOR TWO WEEKS. AFTER JUMPING CAR OPERATED AS NORMAL EXCEPT FOR AIRBAG LIGHT. INFINITI DEALER INFORMED ME THAT THE AIRBAG DIAGNOSTIC UNIT HAD FAILED AND AIRBAGS WOULD NOT DEPLOY UNTIL A $1500 REPAIR WAS DONE. DEALER NOTED THAT THE UNIT LIKELY FAILED WHEN THE BATTERY WAS AT LOW POWER OR WHEN JUMPING (JUMPED CAR EXACTLY ACCORDING TO OWNER'S M... Read more
Incident date: May 23, 2016
TAKATA RECALL: MAY 23, 2016 MANUFACTURER RECALL NUMBERR1622 NHTSA RECALL NUMBER16V-349 RECALL STATUSRECALL INCOMPLETE ACCORDING TO THIS RECALL, IT STATES THAT I SHOULD NOT HAVE PASSENGERS IN THE CAR BECAUSE THE AIRBAG COULD DEPLOY AT ANY TIME AND MAY SEND METAL PIECES FLYING. THIS IS THE ONLY FORM OF TRANSPORTATION THAT I OWN, IT IS NOT ONLY INCONVENIENT NOT TO BE ABLE TO DRIVE OTHERS AROUN... Read more
Incident date: Nov 21, 2017
CATALYTIC CONVERTERS HAVE FAILED SEVERAL TIMES. LEFT SIDE CATALYTIC CONVERTER REPLACED BY PREVIOUS OWNER IN 2013. RIGHT SIDE CATALYTIC CONVERTER REPLACED BY CURRENT OWNER IN 2016. LEFT SIDE CATALYTIC CONVERTER NEEDS TO BE REPLACED AGAIN. CONTACTED DEALER AND INFINITI CONSUMER AFFAIRS. THEY DID NOT OFFER A SOLUTION.
Incident date: Jan 17, 2018
LOST CONTROL OF CAR ON ICE GOING 55, CAR WENT AIRBORNE 70 FEET CAME DOWN HIT A TRUCK, CAR WAS TOTALED. PASSENGER AIRBAG WENT OFF BUT DRIVERS DID NOT DEPLOY, SUFFERED A CONCUSSION, HIT HEAD ON STEERING WHEEL.
Crash
1 injured
Incident date: Jan 7, 2018
I LEASED AN INFINITI Q60 ON DECEMBER 9, 2017. ON DECEMBER 15, AS I WAS DRIVING THE CAR, THE STEERING BECAME EXTREMELY TIGHT AND THE POWER STEERING WARNING LIGHT CAME ON. I PULLED OVER, TURNED THE CAR OFF AND BACK ON AND THE STEERING WAS FINE. I DROVE THE CAR A SHORT DISTANCE HOME AND HAD IT TOWED TO THE DEALER. AT THAT TIME THE CAR HAD APPROXIMATELY 450 MILES ON IT. THE DEALER REPLACED THE ENTIRE ... Read more
Incident date: Jan 1, 2018
BOUGHT CAR ON 12/30/17. UPON DRIVING HOME THE CAR SWERVED REPEATED INTO OTHER LANES. AS IT WAS SNOWING OUT, I DID NOT TAKE IT SERIOUSLY. THEN ON 12/31/18 AND 1/1/18 I DID NOT DRIVE. ON 1/2/18 I EMAILED MY SALES REP AND INFORMED HIM OF THE SWERVING AND MY CONCERN FOR SAFETY. NO RESPONSE. THEN ON 1/3/18 I EMAILED JAKE WILLIAM AGAIN AND STILL NO RESPONSE. PS I HAVE COPIES OF ALL EMAILS. THEN ON 1/4/1... Read more
Incident date: Nov 10, 2017
RIDING WITH A CO WORKER COMING FROM BREAKFAST ON VETERANS PARKWAY,1ST DEFAULT WAS FRONT AXLE,2ND DEFAULT AIRBAGS DIDN'T DEPLOYED,SO I'M TELLING THE DRIVER TO SLOW DOWN CAUSE OF THE AXLE HE REFUSES AND HIT THE GUARD RAIL DOING 70MPH HIT 3 TIMES BEFORE STARTED ROLLING OFF GUARD RAIL.WAS HOSPITALIZED
Crash
2 injured
Incident date: Jan 12, 2018
THERE WAS CONSTRUCTION DONE ON MY ST 15 NINTH STREET LAST WEEK CONES WERE PUT ON THE STREET AND THEN RECENTLY REMOVED AFTER. AFTER WORK I PULLED UP TO PARK MY CAR AND IT SUNK IN A HUGE HOLE WHERE THE CONSTRUCTION WAS DONE MY CAR IS NOW STUCK AND CAN NOT MOVE AT ALL IT NEEDS TO BE TOWED IN ORDER TO MOVE THERE IS SIGNIFICANT DAMAGE DONE TO MY VEHICLE AND NO TELLING WHAT OTHER DAMAGES WILL OCCUR WHEN... Read more
Incident date: Jan 12, 2018
THERE WAS CONSTRUCTION DONE ON MY ST 15 NINTH STREET LAST WEEK CONES WERE PUT ON THE STREET AND THEN RECENTLY REMOVED AFTER. AFTER WORK I PULLED UP TO PARK MY CAR AND IT SUNK IN A HUGE HOLE WHERE THE CONSTRUCTION WAS DONE MY CAR IS NOW STUCK AND CAN NOT MOVE AT ALL IT NEEDS TO BE TOWED IN ORDER TO MOVE THERE IS SIGNIFICANT DAMAGE DONE TO MY VEHICLE AND NO TELLING WHAT OTHER DAMAGES WILL OCCUR WHEN... Read more
Incident date: Jan 12, 2018
THERE WAS CONSTRUCTION DONE ON MY ST 15 NINTH STREET LAST WEEK CONES WERE PUT ON THE STREET AND THEN RECENTLY REMOVED AFTER. AFTER WORK I PULLED UP TO PARK MY CAR AND IT SUNK IN A HUGE HOLE WHERE THE CONSTRUCTION WAS DONE MY CAR IS NOW STUCK AND CAN NOT MOVE AT ALL IT NEEDS TO BE TOWED IN ORDER TO MOVE THERE IS SIGNIFICANT DAMAGE DONE TO MY VEHICLE AND NO TELLING WHAT OTHER DAMAGES WILL OCCUR WHEN... Read more
Incident date: Jan 2, 2018
TAKATA RECALL, MY CAR HAS EXPERIENCED TOTAL SHUT DOWN OF AIRBAGS DUE TO A FAULTY SENSOR IN THE PASSENGER SEAT. AFTER ONLINE RESEARCH I HAVE DISCOVERED THAT THIS IS A QUITE COMMON OCCURENCE AND CREATES A PUBLIC SAFETY HAZARD. DUE TO THE HIGH COST OF REPAIR, $5000+, MANY CITIZENS DO NOT HAVE THE PROBLEM FIXED, THUS DRIVING WITHOUT ANY AIRBAG PROTECTION. ALSO MANY PEOPLE ARE REPORTING THAT SOON A... Read more
Incident date: Dec 27, 2017
MY CAR IS BRAND NEW AND WAS PURCHASED ON 12/26/2017. 12/27: AFTER A 3+HOUR DRIVE W/ 350~ MILES ON THE CAR AT THIS POINT, AN INDICATOR LIGHT WITH A STEERING WHEEL AND EXCLAMATION POINT LIT UP THE DASH AND THE STEERING WHEEL LOCKED UP AND BECAME EXTREMELY HARD TO TURN. I PULLED OVER TURNED MY CAR OFF AND WAITED ABOUT 5 MINUTES AND CRANK IT BACK UP AND THE LIGHT WAS GONE. 1/5: APPROXIMATELY 650+ MILE... Read more
Incident date: Dec 27, 2017
MY CAR IS BRAND NEW AND WAS PURCHASED ON 12/26/2017. 12/27: AFTER A 3+HOUR DRIVE W/ 350~ MILES ON THE CAR AT THIS POINT, AN INDICATOR LIGHT WITH A STEERING WHEEL AND EXCLAMATION POINT LIT UP THE DASH AND THE STEERING WHEEL LOCKED UP AND BECAME EXTREMELY HARD TO TURN. I PULLED OVER TURNED MY CAR OFF AND WAITED ABOUT 5 MINUTES AND CRANK IT BACK UP AND THE LIGHT WAS GONE. 1/5: APPROXIMATELY 650+ MILE... Read more
Incident date: Dec 29, 2017
DURING THE WEEK OF DECEMBER 29TH, MY CAR HAD THE SAME SHUDDERING NOISE AS DESCRIBED IN SERVICE BULLETIN: TSB NO. ITB15-012D. THE NOISE COMING FROM THE ENGINE AREA SOUNDED LIKE A BAG THAT WAS BEING ON THE GROUND DURING THOSE FEW DAYS. I BROUGHT MY CAR INTO A LOCAL REPAIR SHOP, THINKING IT WOULD BE BRAKES SINCE THAT HAS BEEN THE ONLY ISSUE WITH THE CAR. HOWEVER, AFTER DRIVING ON THE FREEWAY THERE W... Read more
Incident date: May 1, 2017
MY CAR HAS DISAPPEARED AND IT'S BEEN CLOSE TO 8 MONTHS AND I'M STILL UNABLE TO FIND ITS WHEREABOUTS CAN YOU HELP ME?
Incident date: Nov 8, 2017
THE AIRBAG LIGHT CAME ILLUMINATED. THE REPAIR SHOP TRACED IT TO A POSSIBLE FAULTY SENSOR OR POSSIBLY THE PASSENGER SEAT. THE SENSOR MUST BE ORDERED FROM INFINITI AT A COST OF ALMOST $1300.AND IT MIGHT TAKE 10 DAYS TO GET IT. PLUS $700 IN LABOR. IT MIGHT NOT FIX IT AND IT COULD BE THE SEAT WHICH WOULD BE $5000. THIS IS HALF OR MORE OF THE VALUE OF THE CAR. I HAVE NOTED THAT THIS IS A COMMON P... Read more
Incident date: Oct 10, 2017
TAKATA RECALL INDICATOR LIGHT ON DASHBOARD FOR AIRBAGS IS FLASHING CONSTANTLY FOR PAST 2 MONTHS. IRONIC THAT NO RECALL FOR THIS PARTICULAR MODEL ON A 2009 INFINITI G37 HAS NOT BEEN INCLUDED, ALTHOUGH OTHER MODELS ARE BEING RECALLED
Incident date: Dec 14, 2017
FRONT PASSENGER AIRBAG OFF/ON LIGHT. SHOWING OFF, WHILE PASSENGER IS SITTING IN FRONT PASSENGER SEAT, AND, CAR IS TRAVELING AT LEGAL SPEED LIMITS, ON BOTH, CITY STREETS AND INTERSTATE. THIS LIGHT, IS IDENTIFIED AND LOCATED BELOW AND TO THE LOWER RIGHT OF THE STEERING WHEEL. THIS CONDITION HAS BEEN IN FORCE, FOR A MINIMUM OF A COUPLE OF WEEKS. BROUGHT CAR TO RAY BRANDT INFINITI DEALERSHIP, METAIRIE... Read more
Incident date: Sep 1, 2017
AIRBAG LIGHT: THE AIRBAG WARNING LIGHT IN THE DASHBOARD IS FLASHING. THE REASON I AM BRINGING THIS UP IS BECAUSE THE OWNER'S MANUAL FROM INFINITI STATES THAT WHEN THE AIRBAG WARNING LIGHT IS FLASHING, IT IS POSSIBLE THAT THE AIRBAGS MAY NOT DEPLOY IF INVOLVED IN A CRASH. I HAVE SEARCHED ON INFINITI AND G35 FORUMS AND THIS APPEARS TO BE A COMMON PROBLEM AMONG OWNERS. IT ALSO APPEARS AS THOUGH INF... Read more
Incident date: Jan 1, 2016
TAKATA RECALL AIRBAG LIGHT IS ON ALL THE TIME
Incident date: Jan 4, 2016
AIRBAG LIGHT IS ON ALL THE TIME
Incident date: Jan 4, 2018
TL* THE CONTACT OWNED A 2007 INFINITI G35. WHILE DRIVING 35 MPH ON ICY ROADS, THE VEHICLE SLID AND CRASHED INTO A TREE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED AND TOWED. THE CONTACT SUSTAINED BACK AND NECK PAIN, AND A HEADACHE. MEDICAL ATTENTION WAS NOT REQUIRED. THE... Read more
Crash
1 injured
Incident date: Feb 1, 2017
THE BOLT UNDER THE DRIVERS SEAT THAT SECURES THE SEAT TO THE FLOOR OF THE CAR SNAPPED SO THAT NOW MY SEAT IS NO LONGER SECURELY BOLTED DOWN. THE SEAT CANNOT BE ADJUSTED.
Incident date: Jun 22, 2017
2ND PASSENGER AIRBAG LIGHT IS ALWAYS ON. NO FRONT PASSENGER AIRBAG PROTECTION. HAD A RECALL R1606 DONE, BUT TROUBLE CAME RIGHT BACK. APPEARS THERE IS ANOTHER RECALL PC217 FOR MORE EXTENSIVE REPAIRS BUT INFINITI SAYS MY VIN NOT INCLUDED. IT SURE APPEARS IT SHOULD BE INCLUDED, EXACT TROUBLES. THIS APPEARS TO BE A HUGE NISSAN ISSUE.
Incident date: Jan 3, 2018
MY DRIVER'S DOOR WILL NOT OPEN WITH EITHER THE REMOTE OR THE KEY AT TIMES, ESPECIALLY WHEN IT GETS COLD. OTHER TIMES IF I GET IN, THE DOOR MECHANISM WILL NOT LATCH. AGAIN, THE REMOTE DOES NOT FIX THIS SO I TRIED THE LOCK BUTTON ON THE ARM REST. THAT WORKED BUT THEN I COULD NOT GET OUT. NOT SAFE IN THE EVENT OF A FIRE, FLOOD, OR ACCIDENT OF ANY KIND. I HAVE HAD TO CLIMB OVER MY CONSOLE AND I DO N... Read more
Incident date: Aug 1, 2017
ON AUGUST 1, 2017MY WIFE WAS DRIVING NORTH BOUND ON HWY 71 IN POMONA CA.. HER SUN ROOF GLASS EXPLODED CAUSING DAMAGE TO THE ROOF
Incident date: Dec 26, 2017
I BOUGHT THIS VEHICLE BRAND NEW IN 2015. A FEW MONTHS AFTER PURCHASING THE VEHICLE. IT STARTED TO GIVE ME INTERMITTENT ISSUES WITH THE DRIVER SIDE FRONT LIGHTS (BUT NOT THE HEADLIGHT). A COUPLE OF MONTHS AFTER I FIRST NOTICE THE PROBLEM, I HAD THE CHANCE TO TAKE IT TO THE DEALER. WHEN THEY TESTED THE VEHICLE THEY DIDN'T FIND ANY PROBLEMS. I DROVE HOME PUZZLED BECAUSE WHEN I DROVE TO THE DEALER TH... Read more
Incident date: Jun 2, 2016
TAKATA RECALL I HAVE A INFINITI I30T IT HAS THE AIR BAG LIGHT JUST FLASHING I HAVE BROUGHT IT IN AND THEY SUGGESTED I SHOULD CONTACT YOU I DON'T HAVE A ERROR CODE FOR YOU BUT IF YOU WOULD WANT MORE INFO FEEL FREE TO CONTACT ME AT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Dec 21, 2017
IN SEPTEMBER OF 2016, MY CAR EXHIBITED A SHUDDERING MOTION WHEN DRIVING. IT WAS FOUND TO BE A FAULTY TRANSMISSION AND WAS REPLACED AT ~ 85,000 MILES. IT WAS PASSED THE WARRANTY PERIOD AND WAS PAID OUT OF POCKET. APPROXIMATELY, ONE MONTH AGO MY WIFE EXPERIENCED THE SAME PROBLEM AND WAS TOWED TO A LOCAL NISSAN DEALERSHIP. I EXPLAINED THE TRANSMISSION HISTORY TO THE NISSAN SERVICE TECH AND THAT... Read more
Incident date: Dec 26, 2017
I ALSO OWNED A G35 2008 INFINITI WITH THE SAME PROBLEM..THE DOORS LOCK AND I CAN NOT GET IN OR OUT. THE LOCK ACTUATORS FAIL. THE DOORS CAN NOT BE OPENED MECHANICALLY OR ELECTRICALLY. THE DOORS WERE LOCKED WHEN I WENT IN THE GYM FOR 1/2 HOUR AND WHEN I CAME OUT I COULD NOT ENTER THE CAR THE DOORS WERE LOCED AND WOULD NOT OPEN. AFTER A WHILE I WAS ABLE TO GET THE BACK SEAT DOOR OPEN. I DROVE THE CAR... Read more
Incident date: Dec 26, 2017
I ALSO OWNED A G35 2008 INFINITI WITH THE SAME PROBLEM..THE DOORS LOCK AND I CAN NOT GET IN OR OUT. THE LOCK ACTUATORS FAIL. THE DOORS CAN NOT BE OPENED MECHANICALLY OR ELECTRICALLY. THE DOORS WERE LOCKED WHEN I WENT IN THE GYM FOR 1/2 HOUR AND WHEN I CAME OUT I COULD NOT ENTER THE CAR THE DOORS WERE LOCED AND WOULD NOT OPEN. AFTER A WHILE I WAS ABLE TO GET THE BACK SEAT DOOR OPEN. I DROVE THE CAR... Read more
Incident date: Dec 22, 2017
AS I DROVE ON THE HIGHWAY AND ADJUSTED MY DRIVER'S SEAT UPWARDS, I HEARD SOMETHING POP AND IT SUNK DOWN COMPLETELY. FROM THAT MOMENT ON I HAD TO RAISE MYSELF UP TO BE ABLE TO LOOK OVER THE DASHBOARD. MY SIGHT IS DEFINITELY IMPAIRED AND MAKES DRIVING UNSAFE. I ALSO FOUND THAT THIS IS A REAL HAZARD IN CASE OF AN ACCIDENT. SINCE THE CHAIR IS NOW DETACHED. THE ESTIMATE TO FIX THIS IS AROUND $1100. ... Read more
Incident date: Oct 29, 2013
"TAKATA RECALL".... I RECEIVED AN AIRBAG SAFETY RECALL BACK IN OCT 2013. I TOOK THE CAR TO KUNI WESTSIDE INIFINITI, LYNNWOOD, WA.... THEY COMPLETED THE RECALL WITH INFLATOR -AIR BAG, AS-K8E61-7994D. I AM UNAWARE AS TO WHICH AIR BAG WAS REPLACED. RECENTLY THE AIR BAG INDICATOR LIGHT ON THE DASHBOARD STARTED FLASHING. I CALLED THE DEALERSHIP AND WAS INFORMED THAT THERE WAS NO RECENT RECALL, JU... Read more
Incident date: Dec 1, 2015
CHECK ENGINE LIGHT IS CONSTANTLY ON. BOTH FUEL SENSOR UNITS WERE REPLACED ON VEHICLE. GAS GAUGE NOT WORKING PROPERLY. --P0462 OBD-II TROUBLE CODE: FUEL LEVEL SENSOR CIRCUIT LOW INPUT.
Incident date: Mar 1, 2014
DRIVER SEAT HAS A LOT OF MOVEMENT/PLAY (LOOSE) EVERYTIME BRAKE IS APPLIED SEAST MOVES FOREWARD CAUSING THE DRIVER TO MOVE ALONG WITH IT. SEAT IS BOLTED TIGHTLY POSSIBLE TRACK MALFUNCTION. THIS PROBLEM OCCURS CONSTANTLY WEATHER VEHICLE IS STATIONARY OR IN MOVEMENT.
Incident date: Dec 17, 2017
WHILE DRIVING ,I PRESSED ON THE BRAKES AND THE PEDAL DROPPED DOWN AND STARTED MAKING A WEIRD NOISE KIND OF LIKE LOOSE METAL PARTS AND THE TRUCK WOULDN'T STOP. THE ABS LIGHT TURNED ON. IT FELT LIKE THE BRAKES LOCKED UP . I MANAGED TO PULL TO THE SIDE OF THE ROAD AND SHUT THE TRUCK OFF. I TURNED IT BACK ON AND IT SEEMED TO RESET THE SYSTEM. BRAKE PETAL RAISED BACK UP AND THE CHECK ENGINE LIGHT SHUT... Read more
Incident date: Nov 8, 2017
TL* THE CONTACT OWNS A 2017 INFINITI Q60. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THERE WAS AN ODOR OF FUEL PRESENT. AFTER PARKING AND LATER RETURNING TO THE VEHICLE, IT WAS DISCOVERED THAT FUEL HAD LEAKED FROM UNDER THE MIDDLE/REAR OF THE VEHICLE UNTO THE GROUND. THE TOW TRUCK WAS CALLED TO THE SCENE AND AS THE VEHICLE WAS BEING LIFTED ONTO THE TOW TRUCK AND MORE FUEL SPILLED FROM TH... Read more
Incident date: Dec 4, 2017
TAKATA RECALL: YOUR SITE INDICATES THAT MY VEHICLE HAS TAKATA AIRBAG(S). HOWEVER, INFINITI'S WEBSITE SAYS MY VEHICLE IS NOT AFFECTED BY THE TAKATA RECALL. I CONTACTED INFINITI CUSTOMER SERVICE AND WAS TOLD MY CAR WAS NOT AFFECTED (SEE ATTACHED EMAIL). I AM CONCERNED THAT INFINITI'S RECALL PROGRAM IS MISSING MY VEHICLE
Incident date: Dec 18, 2017
IN THE CASE OF MOST NEWER CARS, INCLUDING MY OWN, THERE IS A PROBLEM WITH THE RULES FOR HEADLIGHTS. WHEN THE LIGHTS ARE IN THE ON OR AUTO POSITION, THE HEADLIGHTS WILL COME ON, AS WELL AS THE TAIL-LIGHTS. WHEN THE LIGHTS ARE IN THE OFF POSITION, NEWER CARS WILL SENSE WHEN TWILIGHT IS FALLING AND TURN ON BOTH THE HEADLIGHTS AND DASHBOARD LIGHTS BUT NOT THE TAIL-LIGHTS. THIS WILL GIVE THE DRIVER ... Read more
Incident date: Dec 16, 2017
WHILE DRIVING THE CAR (AFTER FEW MINUTES AFTER ENGINE START), THE ENTIRE INSTRUMENT PANEL CLUSTER (DASHBOARD) WENT DEAD - NO PANEL LIGHTS, NONE OF THE GAUGES - TEMPERATURE, FUEL, RPM, SPEEDOMETER, ETC. ON THE INSTRUMENT CLUSTER WERE WORKING. THE CAR RAN NORMALLY - ACCELERATION, BRAKING, WITH ALL THE LIGHTS (HEADLIGHT, TURNING LIGHTS, ETC.) WORKING - BUT THERE WAS NO INDICATION TO THE DRIVER OF T... Read more
Incident date: Dec 16, 2017
WHILE DRIVING THE CAR (AFTER FEW MINUTES AFTER ENGINE START), THE ENTIRE INSTRUMENT PANEL CLUSTER (DASHBOARD) WENT DEAD - NO PANEL LIGHTS, NONE OF THE GAUGES - TEMPERATURE, FUEL, RPM, SPEEDOMETER, ETC. ON THE INSTRUMENT CLUSTER WERE WORKING. THE CAR RAN NORMALLY - ACCELERATION, BRAKING, WITH ALL THE LIGHTS (HEADLIGHT, TURNING LIGHTS, ETC.) WORKING - BUT THERE WAS NO INDICATION TO THE DRIVER OF T... Read more
Incident date: Dec 12, 2017
12/12/2017 - DRIVING ON A COUNTY SIDE STREET EAST BOUND, HAD JUST LEFT A 20 MPH SCHOOL ZONE AND ACCELERATED SLIGHTLY. APPLIED BRAKES VERY HARD AT APP 40 MPH WHEN CAR 100 FT. AHEAD STOPPED SUDDENLY. THE VEHICLE DID NOT SLOW DOWN MUCH AT ALL AND A CRASH RESULTED, CAUSING DAMAGE TO BOTH VEHICLES. AIR BAGS DEPLOYED. THE PAVEMENT WAS DRY BUT THERE WERE NO TIRE MARKS ON THE ROAD. VEHICLE HAS NOT BEEN... Read more
Crash
Incident date: Dec 11, 2017
RECENTLY I WAS TRAVELING ON THE FREEWAY, NOT UNDER AN OVERPASS AND THERE WAS NO ONE IN FRONT OF ME. I ROLLED MY WINDOW UP AND SHORTLY AFTER THAT THERE WAS A LOUD CRASHING SOUND OF SHATTERING GLASS, I LOOK IN MY REARVIEW MIRROR TO SEE THAT THERE WERE A TON OF BLACK SPECKS COMING FROM MY CAR. I CRACKED THE SUNROOF COVER SLIGHTLY ONLY TO FIND A SHOWER OF GLASS AND A HOLE IN MY ROOF WHERE THE SUNROOF ... Read more
Incident date: Dec 11, 2017
RECENTLY I WAS TRAVELING ON THE FREEWAY, NOT UNDER AN OVERPASS AND THERE WAS NO ONE IN FRONT OF ME. I ROLLED MY WINDOW UP AND SHORTLY AFTER THAT THERE WAS A LOUD CRASHING SOUND OF SHATTERING GLASS, I LOOK IN MY REARVIEW MIRROR TO SEE THAT THERE WERE A TON OF BLACK SPECKS COMING FROM MY CAR. I CRACKED THE SUNROOF COVER SLIGHTLY ONLY TO FIND A SHOWER OF GLASS AND A HOLE IN MY ROOF WHERE THE SUNROOF ... Read more
Incident date: Jan 13, 2016
TAKATA RECALL. TO DATE, I HAVE YET TO RECEIVE FROM INFINITI ANY CONTACT REGARDING REPAIR FOR MY VEHICLE. INITIAL NOTIFICATION WAS THE LATTER PART OF 2016 OR EARLY 2017.
Incident date: Jul 1, 2016
TAKATA AIRBAGS! MANY MONTHS AGO I CONTACTED INFINITI IN SACRAMENTO TO SCHEDULE HAVING NEW AIRBAGS BE INSTALLED! I WAS PUT ON A "LIST" HAVE NOT HEARD AND I AM STILL WAITING.
Incident date: Dec 12, 2017
WHEN DRIVING AT VARIOUS SPEEDS THE CAR RPMS WILL NOT GO ABOVE 2500 RPMS. AS I WAS DRIVING THE CAR LOST POWER AND STARTED TO STALL. I HAVE HAD TO PUT THE CAR IN NEUTRAL AND COAST TO A STOP FROM 70 MPH. THIS HAS HAPPENED NOW AT LEAST 15 TIMES OVER THE LAST TWO YEARS. MANY POSTS I'VE READ THAT INFINITI IS AWARE OF THE ISSUE BUT I HAVE YET TO FIND A SOLUTION. THE ISSUE IS VERY DANGEROUS AND KNOW OF MA... Read more
Incident date: Dec 11, 2017
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT SUSTAINED MINOR INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. I... Read more
Crash
1 injured
Incident date: Dec 11, 2017
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT SUSTAINED MINOR INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. I... Read more
Crash
1 injured