Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 14, 2018
WHILE IN MOTION, THE ENGINE IS EXTREMELY LOUD, ALMOST LIKE A RACE CAR OR BIG TRUCK. THIS CONTINUES IN LOWER GEARS AND AT SLOWER SPEEDS. AROUND 50-60 MPH, THE SOUND SMOOTHS OFF. THEN, WHEN SLOWING DOWN, REOCCURS. WILL SOME TIMES STUTTER WHEN TAKING OFF FROM A TURN OR ON ACCELERATION. THIS DELAY COULD CAUSE AN ACCIDENT.
Incident date: Nov 10, 2016
FROMT AIR BAG PROBLEAM RED LIGHT IN DASH ON AIR BAG LIGHT ON
Incident date: Oct 1, 2011
VEHICLE HAS HAD SIGNIFICANT ISSUES WITH THE CONVERTIBLE ROOF OPERATION SINCE PURCHASE WITH SERVICE FROM THE DEALER SEVERAL TIMES A YEAR. DEALER KEEPS THE CAR FOR SEVERAL WEEKS EACH VISIT. NEW MOTOR PLACED FALL 2017; ROOF IS NOT FUNCTIONING AGAIN ONLY BEING USED A FEW TIMES SINCE THE MOTOR WAS PLACED. THIS ISSUE HAS BEEN CONSISTENT EACH TIME A NEW REASON IS GIVEN BY THE DEALER AT SIGNIFICANT COST. ... Read more
Incident date: May 3, 2018
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Incident date: May 3, 2018
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Incident date: Sep 1, 2017
THE INFINITI QX80 OFFERS A SOS SERVICE FOR THIS VEHICLE, HOWEVER THEY ARE UNABLE TO GET THIS SERVICE TO WORK ON MY VEHICLE.
Incident date: Dec 28, 2017
CAMPERS. THE CAR DOES NOT HAVE ANY ALIGNMENT ISSUES. DOES NOT STEER LEFT OR RIGHT. NO POT HOLES ROLLED OVER. BUT THE CAR IS BURNING THE TIRES FROM THE INSIDE WEAR OF THE TIRES EQUALLY IN BOTH FRONT TIRES. INIFINITI DEALER SUGGESTED I BUY 4 NEW TIRES SINCE ALL FOUR ARE ABOUT THE SAME SINCE I HAVE BEEN ROTATING. AND THEY BLAME THE ALIGNMENT OF THE CAR. I SEE NO ISSUES WITH MY ALIGNMENT AND THEY SAY ... Read more
Incident date: Dec 28, 2017
CAMPERS. THE CAR DOES NOT HAVE ANY ALIGNMENT ISSUES. DOES NOT STEER LEFT OR RIGHT. NO POT HOLES ROLLED OVER. BUT THE CAR IS BURNING THE TIRES FROM THE INSIDE WEAR OF THE TIRES EQUALLY IN BOTH FRONT TIRES. INIFINITI DEALER SUGGESTED I BUY 4 NEW TIRES SINCE ALL FOUR ARE ABOUT THE SAME SINCE I HAVE BEEN ROTATING. AND THEY BLAME THE ALIGNMENT OF THE CAR. I SEE NO ISSUES WITH MY ALIGNMENT AND THEY SAY ... Read more
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
May 8, 2018
Incident date: May 1, 2018
AUTOMATIC TRANSMISSION ZERKS AND LURCHES, AND SOMETIMES FAILS TO ENGAGE WHEN STARTING FROM FULL STOP. THE SAME ISSUE OCCURS WHEN TRYING TO REVERSE. THE ISSUE IS ESPECIALLY A PROBLEM WHEN STARTING FROM A FULL STOP ON A HILL. THE BEVERLY HILLS INFINITI REPAIR GARAGE SAID THEY COULD NOT DUPLICATE THE ISSUE, YET IT IS A WELL-KNOWN ISSUE AS DESCRIBED BY SEVERAL OWNERS VIA INTERNET POSTINGS.
Incident date: May 8, 2018
CODE P0524. ENGINE OIL PRESSURE, CAUSED BY MY MANUFACTURER INSTALLING BAD GASKETS. COMMON PROBLEM ON ALL 2009 G37 INFINITI MODELS.
Incident date: Apr 16, 2018
I TOOK THE CAR TO JIM COLEMAN INFINITI SERVICE DEPARTMENT TO FIND OUT WHY THE AIR BAG WARNING LIGHT IS FLASHING NON-STOP. AFTER THE DIAGNOSTIC THEY CONCLUDED IT WAS DUE TO PASSENGER SIDE OCS SENSOR FAULTY, SO IN ORDER TO REPLACE THE SENSOR THEY NEED TO REPLACE THE ENTIRE PASSENGER SEAT DUE TO SENSOR EMBEDDED IN THE SEAT AND ASKING FOR AROUND $4500 FOR PARTS AND $600 FOR LABOR. IT'S OUTRAGEOUS! ... Read more
Incident date: Apr 16, 2018
I TOOK THE CAR TO JIM COLEMAN INFINITI SERVICE DEPARTMENT TO FIND OUT WHY THE AIR BAG WARNING LIGHT IS FLASHING NON-STOP. AFTER THE DIAGNOSTIC THEY CONCLUDED IT WAS DUE TO PASSENGER SIDE OCS SENSOR FAULTY, SO IN ORDER TO REPLACE THE SENSOR THEY NEED TO REPLACE THE ENTIRE PASSENGER SEAT DUE TO SENSOR EMBEDDED IN THE SEAT AND ASKING FOR AROUND $4500 FOR PARTS AND $600 FOR LABOR. IT'S OUTRAGEOUS! ... Read more
Incident date: Apr 15, 2017
INFINITY G35 SHUTS OFF WHILE DRIVING VCD LIGHT COMES ON SLIP LIGHT COMES ON AND CHECK ENGINE LIGHT COMES ON. THE G35 DIES, LOW POWER, OR SPUTTERS AT LOW OR SLOWING ENGINE SPEED E.G. WHEN SLOWING FOR TRAFFIC SIGNALS, OR TURNING (USUALLY ACROSS A LANE OF TRAFFIC!). I HAVE HAD IT HAPPEN ON THE INTERSTATE IT WAS IMMEDIATELY FOLLOWING A SHARP RELEASE OF THE ACCELERATOR, AS WHEN PUNCHING IT TO PASS THEN... Read more
Incident date: Apr 27, 2018
THE INFINITY DASHBOARD MELTS CAUSING THE RELEASE OF DANGEROUS FUMES, CAUSING THE DASH TO ALSO CRACK. MY CAR WAS IN A GARAGE AND PARKED FOR SEVERAL HOURS WHEN THE CRACKED DASH OCCURRED, BUT MUST HAVE MELTED WHEN DRIVING IT DURING THE DAY.
Incident date: May 3, 2018
TODAY, I WAS TOLD THAT I HAVE TO REPLACE THE CATALYTIC CONVERTER, WHICH GOING TO COST ME $2,000. I AM THE ORIGINAL CAR OWNER. I RESEARCHED OTHER SITES AND IT APPEARS THERE CATALYTIC CONVERTER ISSUES ON INFINITI 2011 - 2013 QX56 VEHICLES. PLEASE LOOK INTO THESE WEBSITES. THERE SHOULD BE SOME TYPE OF RECALL FOR THESE VEHICLES REGARDING THE CATALYTIC CONVERTER. REFER TO WEBSITES: HTTPS://INFIN... Read more
INFINITI
Q50 HYBRID
(2015) - ELECTRONIC STABILITY CONTROL (ESC)
May 1, 2018
Incident date: May 1, 2018
VEHICLE LURCHES BACK AND FORTH WHEN ACCELERATING WITH A GOOD AMOUNT OF EFFORT FROM A STOP ON RIGHT HAND TURNS CAUSING THE CAR TO ACT LIKE IT IS SLAMMING ON THE BRAKES AND THEN ACCELERATING REPEATEDLY FOR ABOUT 3-4 SECONDS. THIS HAS NEARLY CAUSED ME TO BE REAR ENDED NUMEROUS TIMES. I HAVE HAD THE VEHICLE IN THE SHOP 3 TIMES FOR THIS AND WAS TOLD IT WAS NOT NORMAL AND THAT TRACTION CONTROL WAS DET... Read more
INFINITI
Q50 HYBRID
(2015) - FUEL/PROPULSION SYSTEM
May 1, 2018
Incident date: May 1, 2018
VEHICLE LURCHES BACK AND FORTH WHEN ACCELERATING WITH A GOOD AMOUNT OF EFFORT FROM A STOP ON RIGHT HAND TURNS CAUSING THE CAR TO ACT LIKE IT IS SLAMMING ON THE BRAKES AND THEN ACCELERATING REPEATEDLY FOR ABOUT 3-4 SECONDS. THIS HAS NEARLY CAUSED ME TO BE REAR ENDED NUMEROUS TIMES. I HAVE HAD THE VEHICLE IN THE SHOP 3 TIMES FOR THIS AND WAS TOLD IT WAS NOT NORMAL AND THAT TRACTION CONTROL WAS DET... Read more
INFINITI
Q50 HYBRID
(2015) - POWER TRAIN
May 1, 2018
Incident date: May 1, 2018
VEHICLE LURCHES BACK AND FORTH WHEN ACCELERATING WITH A GOOD AMOUNT OF EFFORT FROM A STOP ON RIGHT HAND TURNS CAUSING THE CAR TO ACT LIKE IT IS SLAMMING ON THE BRAKES AND THEN ACCELERATING REPEATEDLY FOR ABOUT 3-4 SECONDS. THIS HAS NEARLY CAUSED ME TO BE REAR ENDED NUMEROUS TIMES. I HAVE HAD THE VEHICLE IN THE SHOP 3 TIMES FOR THIS AND WAS TOLD IT WAS NOT NORMAL AND THAT TRACTION CONTROL WAS DET... Read more
Incident date: Jan 15, 2018
I HAVE BEEN HAVING PROBLEMS STARTING THE CAR FROM THE INITIAL PURCHASE NEW - ITS BEEN TO THE DEALERSHIP TWICE - ONE TIME TOWED IN. THEY REPLACE THE BATTERIES IN THE CAR AND REMOTE BUT AFTER THE CAR SITS FOR A WEEK OR TWO IT WONT START. HAD TO BUY A JUMP STARTER.
Incident date: Jan 23, 2018
TRANSMISSION REQUIRING FREQUENT REPLACEMENT MY TRANSMISSION HAS BEEN REPLACED TWICE IN THE PAST YEAR AND IS CURRENTLY EXPERIENCING ISSUES AGAIN. PRIOR TO THE FIRST REPLACEMENT, THE ENGINE WOULD STUTTER WHEN OPERATING AT LOAD SPEEDS. AFTER THE FIRST TRANSMISSION REPLACEMENT, THE ISSUE MANUFACTURED IN DANGEROUS SITUATIONS. FOR EXAMPLE, WHEN MERGING ONTO A HIGHWAY, THE CAR WOULD NOT ACCELERATE PAST ... Read more
Incident date: Feb 9, 2018
I WAS DRIVING DOWN BACK STREET AND APPLIED BRAKES DUE TO A STOP SIGN AHEAD OF ME AND MY VEHICLE DID NOT STOP. I WAS IN TOTAL SHOCK AT THE TIME OF THE ACCIDENT AND COULD NOT BELIEVE I REAR ENDED ANOTHER VEHICLE. THE DATE OF THE ACCIDENT WAS 2/9/2018. AFTER SPEAKING WITH TWO OF MY OTHER FRIENDS WEEKS LATER. MY FRIEND THAT OWNER A NISSAN MURANO REAR ENDED ANOTHER CAR WHEN SHE APPLIED THE BRAKES. ... Read more
Crash
1 injured
Incident date: Apr 29, 2018
RETURNING HOME FROM A TRIP TO BIRMINGHAM, AL ON SUNDAY APR 29TH, 2018 AND NOTICED THE AIR WAS NO LONGER COOLING IN THE CAR. MADE AN APPOINTMENT WITH INFINITI TO TAKE THE CAR IN TO BE CHECKED OUT ON MONDAY APR 30. UPON GETTING CAR CHECKED OUT WAS TOLD THAT A ROCK ALLEGEDLY WENT THROUGH THE GRILL, SOME HOW MISSED ALL THE OTHER COMPONENTS IN THE CAR AND HIT THE CONDENSER/COOLANT LINE AND CAUSED ALL... Read more
Incident date: Apr 23, 2018
MY BRAKES SOMETIMES JUST GOES CRAZY!!! THE PETAL GOES TO THE FLOOR AND IT GRINDS AND IT IS COMPLETELY OUT OF CONTROL. IT ONLY GIVES ME ONE DATE BELOW BUT IT HAS HAPPENED MULTIPLE TIMES.
Incident date: Apr 23, 2018
THE DASHBOARD OF THE COUPE 2005 INFINITI G35 IS MELTING AND BECOMES STICKY REGARDLESS OF CLEANING. TODAY I NOTICED THAT THE DASHBOARD HAS BECOME CRACKED AND COMPROMISED, WHICH MAY LEAD TO AN AIRBAG ISSUE DOWN THE LINE. ASIDE, FROM THE AIRBAG, I BELIEVE THIS MATERIALS COULD BE HAZARDOUS AS THEY MUST BE OF LOW QUALITY TO "MELT" WHEN IT ISN'T IN MUCH SUNLIGHT. THE VEHICLE IS ALWAYS GARAGED EVERY D... Read more
Incident date: Apr 23, 2018
THE DASHBOARD OF THE COUPE 2005 INFINITI G35 IS MELTING AND BECOMES STICKY REGARDLESS OF CLEANING. TODAY I NOTICED THAT THE DASHBOARD HAS BECOME CRACKED AND COMPROMISED, WHICH MAY LEAD TO AN AIRBAG ISSUE DOWN THE LINE. ASIDE, FROM THE AIRBAG, I BELIEVE THIS MATERIALS COULD BE HAZARDOUS AS THEY MUST BE OF LOW QUALITY TO "MELT" WHEN IT ISN'T IN MUCH SUNLIGHT. THE VEHICLE IS ALWAYS GARAGED EVERY D... Read more
Incident date: Apr 3, 2018
I WAS DRIVING HOME AND WAS STOPPED AT A RED LIGHT. I FELT A JERK FROM UNDER THE HOOD THEN THE CHECK ENGINE LIGHT CAME ON. MY CAR THEN BEGAN TO DRIVE VERY SLUGGISHLY AND STRUGGLED TO PICK UP SPEED. I MADE IT HOME A FEW BLOCKS AWAY AND HAD IT TOWED TO THE SHOP WHERE I WAS TOLD I NEEDED A NEW TRANSMISSION. THE CODES I RECEIVED WERE P1754, P1757, AND P1759. I WAS TOLD THERE WAS A RECALL FOR THE 5 SPEE... Read more
Incident date: Apr 3, 2018
I WAS DRIVING HOME AND WAS STOPPED AT A RED LIGHT. I FELT A JERK FROM UNDER THE HOOD THEN THE CHECK ENGINE LIGHT CAME ON. MY CAR THEN BEGAN TO DRIVE VERY SLUGGISHLY AND STRUGGLED TO PICK UP SPEED. I MADE IT HOME A FEW BLOCKS AWAY AND HAD IT TOWED TO THE SHOP WHERE I WAS TOLD I NEEDED A NEW TRANSMISSION. THE CODES I RECEIVED WERE P1754, P1757, AND P1759. I WAS TOLD THERE WAS A RECALL FOR THE 5 SPEE... Read more
Incident date: Apr 3, 2018
I WAS DRIVING HOME AND WAS STOPPED AT A RED LIGHT. I FELT A JERK FROM UNDER THE HOOD THEN THE CHECK ENGINE LIGHT CAME ON. MY CAR THEN BEGAN TO DRIVE VERY SLUGGISHLY AND STRUGGLED TO PICK UP SPEED. I MADE IT HOME A FEW BLOCKS AWAY AND HAD IT TOWED TO THE SHOP WHERE I WAS TOLD I NEEDED A NEW TRANSMISSION. THE CODES I RECEIVED WERE P1754, P1757, AND P1759. I WAS TOLD THERE WAS A RECALL FOR THE 5 SPEE... Read more
Incident date: Jun 20, 2017
MY DASHBOARD START MELTING AND LOWER THE VISIBILITY TRUE MY FRONT WINDOW. DURING THE DAY WHEN THE SUN IS OUT I CAN HARDLY SEE ANYTHING FROM THE MIDDLE OF THE WINDOW DOWN BECAUSE IT STAY GLOSSY. IT KEEP ON GETTING WORSE AND WORSE WITH EVERY DAY! NISAN/INFINITI NEED TO TAKE CARE OF THIS PROBLEM BECAUSE COULD COST THE LOST OF SOMEONES LIFE.
INFINITI
Q50 HYBRID
(2014) - ENGINE
Apr 16, 2018
Incident date: Apr 5, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILU... Read more
INFINITI
Q50 HYBRID
(2014) - SERVICE BRAKES
Apr 16, 2018
Incident date: Apr 5, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILU... Read more
Incident date: Apr 6, 2018
I WAS DRIVING ON THE FREEWAY SAW SOMETHING ON MY LANE SO I TRY TO AVOID IT BY CHANGING LANE BUT MY WHEELS LOCKED AND POWER STEERING SIGN CAME ON SO I ENDED UP DRIVING OVER AN OBJECT. I FORCED MY WHEEL TO THE EMERGENCY LANE SAFELY AFTER VEHICLES ZOOMING BY ME ON BOTH LANES AND TO A COMPLETE STOP. SHUT THE VEHICLE OFF, EXITED THE VEHICLE TO SEE SCRATCHES ON MY BUMPER. IT WAS RATHER HARD FOR ME TO FO... Read more
1 injured
Incident date: Apr 6, 2018
I WAS DRIVING ON THE FREEWAY SAW SOMETHING ON MY LANE SO I TRY TO AVOID IT BY CHANGING LANE BUT MY WHEELS LOCKED AND POWER STEERING SIGN CAME ON SO I ENDED UP DRIVING OVER AN OBJECT. I FORCED MY WHEEL TO THE EMERGENCY LANE SAFELY AFTER VEHICLES ZOOMING BY ME ON BOTH LANES AND TO A COMPLETE STOP. SHUT THE VEHICLE OFF, EXITED THE VEHICLE TO SEE SCRATCHES ON MY BUMPER. IT WAS RATHER HARD FOR ME TO FO... Read more
1 injured
Incident date: Jan 8, 2018
THE CAR HAS 48,300 MILES ON IT. THERE IS A CONSTANT FLASHING AIRBAG WARNING LIGHT ON THE DASHBOARD WHEN THE CAR IS ON, WHETHER DRIVING OR JUST PARKED. IT FLASHES WHETHER SOMEONE IS SEATING IN THE SEAT OR NOT. THE LIGHT INDICATES AN ISSUE WITH THE AIRBAG/SENSOR IN THE PASSENGER SEAT.
Incident date: Jan 8, 2018
THE CAR HAS 48,300 MILES ON IT. THERE IS A CONSTANT FLASHING AIRBAG WARNING LIGHT ON THE DASHBOARD WHEN THE CAR IS ON, WHETHER DRIVING OR JUST PARKED. IT FLASHES WHETHER SOMEONE IS SEATING IN THE SEAT OR NOT. THE LIGHT INDICATES AN ISSUE WITH THE AIRBAG/SENSOR IN THE PASSENGER SEAT.
Incident date: Apr 13, 2018
CAR ACCELERATES WHILE COASTING AS IN DRIVING AT LOW SPEEDS AND IT STALLS AS WELL CAR SHUT OFF ON ME 10 TIMES ALREADY. TOOK IT TO INFINITI DEALER I WAS TOLD IT HAS A P0024 SOFT CODE RELATED TO THE MAGNETIC RETARDERS PROBLEM IS THIS ISSUE HARDLY THROWS A CODE WITH THIS ISSUE MY CAR CHECK ENGINE LIGHT IS OFF BUT YET THE CAR MALFUNCTIONS. I HAVE READ NUMEROUS REPORTS IN CAR FORUMS LOOKS LIKE THIS I... Read more
Incident date: Apr 13, 2018
WRECKLESS DRIVING
Incident date: Mar 10, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE THIRD ROW SEATS WERE MISSING TWO SEAT BELTS. THE CONTACT STATED THAT SHE WAS UNABLE TO DRIVE THE VEHICLE WITH HER CHILDREN DUE TO THE MISSING SEAT BELTS. THE VEHICLE WAS TAKEN TO INFINITI OF GREENSBORO (3605 W WENDOVER AVE, GREENSBORO, NC 27407) WHERE IT WAS VERIFIED THAT THERE WERE NO SEAT BELTS FOR THE THIRD ROW SEATS. THE CO... Read more
Incident date: Apr 11, 2018
2014 INFINITY Q50. CONSUMER WRITES IN REQUESTING MODIFICATION TO VEHICLE CONTRACT. *LD THE CONSUMER REQUESTED TO EXCLUDE THE BOILER PLATE CLAUSES FROM THE PURCHASE CONTRACT. *JS
Incident date: Jan 20, 2018
WHEN DRIVING IT STARTED JERKING AND BUCKING,ALSO BRAKES NOT HOLDING.I ONLY HAVE THIS VEHICLE TWO TO THREE MONTHS.
Incident date: Jan 20, 2018
WHEN DRIVING IT STARTED JERKING AND BUCKING,ALSO BRAKES NOT HOLDING.I ONLY HAVE THIS VEHICLE TWO TO THREE MONTHS.
Incident date: Apr 6, 2018
I HAVE PROBLEM WITH CVTRANSMISSION,SHUDERING AND JERKING
Incident date: Mar 25, 2018
THE TRANSMISSION SHUDDERS AND SHAKES THE ENTIRE CAR. ITS VERY LOUD. ITS FINE WHILE IT IS PARKED OR IN IDLE. WHEN IT GETS UP TO AROUND 40 MPH THE VIBRATIONS/SHUDDERING AND THE NOISE START TO KICK IN.IT'S SOMETIMES NOT NOTICEABLE AT LOWER SPEEDS BUT IS HARD NOT CONSISTENT. HAD THE MOTOR CHECKED TO SEE IF IT WAS THE CAUSE. TRANSMISSION CAME BACK AS THE SOURCE OF THE ISSUES.
Incident date: Apr 7, 2018
RECALL NUMBER R2022 INFINITI RECALL R3021 THERE IS A RECALL FOR SOME INFINITIS BUT NOT MINE BUT IM HAVING THE SAME ISSUES AS THIS RECALL A FAILED CAMSHAFT POSITION SENSOR AND FAILED CRANKSHAFT POSITION SENSOR LIKE ON THE RECALL ABOVE EXCEPT MY VIN DID NOT MATCH THE VEHICLES THAT WERE RECALLED ALTHOUGH THE DEALERSHIP TOLD ME MY VEHICLE FALLS INTO THE MAKE MODEL AND YEAR OF WHICH THE RECALL WAS... Read more
Incident date: Apr 4, 2018
THERE IS A VERY LOUD SPUTTERING FROM THE ENGINE WHEN I AM STOPPED. IT SEEMS AS THOUGH THE CAR IS GOING TO DIE. NO CHECK ENGINE LIGHT APPEARS. I TRIED REVVING THE ENGINE IN NEUTRAL TO SEE IF THAT WOULD RESOLVE IT, TO NO AVAIL. I JUST HAD MY STATE INSPECTION PERFORMED AT THE DEALER LESS THAN A WEEK PRIOR TO EVENT. NO ISSUES CAME UP AT THAT TIME.
Incident date: Nov 16, 2016
2003 INFINITI QX4. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT STRUT TOWER SEVERE RUSTS AND CRACKS RECALL ISSUES. *SMD *TR
Incident date: Nov 16, 2016
2003 INFINITI QX4. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT STRUT TOWER SEVERE RUSTS AND CRACKS RECALL ISSUES. *SMD *TR
Incident date: Mar 29, 2018
THE PASSENGER AIR BAG SENSOR THAT CONTROLS THE LIGHT SHOWING IF THE SYSTEM IS ON OR OFF WAS SERVICED LAST YEAR DUE TO LIGHT BEING ON WHEN AN ADULT WAS SEATED - RECALL 16V-244. THE SYSTEM WORKED FOR A COUPLE OF MONTHS AND THEN STOPPED WORKING, LIGHT REMAINED ON WITH ADULTS SEATED. SOMETIMES THE SYSTEM WORKED AND OTHER TIME SIT DID NOT. ON TUESDAY MARCH 29TH, THE AIRBAG LIGHT WAS ON FOR OVER 30 M... Read more
Incident date: Jan 28, 2016
2012 INFINITI QX56. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE STALLED AND OTHER MECHANICAL ISSUES WHILE DRIVING. *SMD *TR
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.