Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 26, 2018
WHILE IN MOTION ATTEMPTED TO STOP AT INTERSECTION RED LIGHT. VEHICLE FAILED TO STOP. LIGHTS ON DASH BLINK, POWER LOCKS OPEN AND CLOSE ALONG WITH WINDOWS BY SELF WHILE IN MOTION AND STATIONARY. SEVERAL OCCASIONS VEHICLE WOULD NOT START. DEALER STATES "NO ISSUES FOUND".
Incident date: Jun 26, 2018
WHILE IN MOTION ATTEMPTED TO STOP AT INTERSECTION RED LIGHT. VEHICLE FAILED TO STOP. LIGHTS ON DASH BLINK, POWER LOCKS OPEN AND CLOSE ALONG WITH WINDOWS BY SELF WHILE IN MOTION AND STATIONARY. SEVERAL OCCASIONS VEHICLE WOULD NOT START. DEALER STATES "NO ISSUES FOUND".
Incident date: Jun 1, 2018
I HAVE BEEN NOTIFIED BY THE DEALER THAT THE AIRBAG SENSOR IS 'OUT' AND WILL NEED TO BE REPLACED AT A COST OF $2200. THAT IS ROUGHLY 25% OF THE CAR'S VALUE.
Incident date: Jan 1, 2018
THE DASHBOARD OF THE CAR HAS STARTED CRACKING AND IS CRACKING RAPIDLY.
Incident date: Jun 10, 2018
FAULTY "DISPLAY CONTROL UNITS" CAUSE BLUETOOTH SYSTEM TO BEHAVE ERRATICALLY, PLAY / PAUSE MUSIC OR SOUNDS, OVERRIDE USER CONTROLS, AND CAUSE SEVERE DISTRACTIONS WHILE DRIVING BY HAVING TO MANUALLY TURN OFF BLUETOOTH FROM PHONE. FAULTY DCU WILL OVERRIDE USER CONTROLS IN OTHER ASPECTS AS WELL. DCU WILL CAUSE REVERSE CAMERA TO DISPLAY NO IMAGE / SKEWED IMAGE / INTERFERENCE. CAMERA HAS STAYED ON THE S... Read more
Incident date: Jun 22, 2018
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIF... Read more
Incident date: Jun 22, 2018
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIF... Read more
Incident date: Jun 22, 2018
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIF... Read more
Incident date: Jun 21, 2018
I AM EXPERIENCING THE SAME ISSUES THAT HAVE BEEN POSTED BY SEVERAL OTHERS ON THIS SITE WITH THE CATALYTIC CONVERTER AND THE BATTERY (JN8AZ2NE3C9****, JN8AZ2NF1C9****, AND JN8AZ2NC9C9****). I TOOK IT TO GET CHECKED OUT YESTERDAY AND JUST RECEIVED A CALL FROM THE TECHNICIAN. HE STATED THAT BOTH CATALYTIC CONVERTERS HAVE TO BE REPLACED AND IT WILL COST $5,200. IF THIS IS A COMMON ISSUE, WHY IS INF... Read more
Incident date: Jun 21, 2018
DASHBOARD IS STICKY, MELTING, AND CRACKED. GLARE ON WINDSHIELD FROM REFLECTION OF STICKY DASH POSES DRIVING HAZARD DUE TO REDUCED VISIBILITY.
Incident date: Jun 21, 2018
DASHBOARD IS STICKY, MELTING, AND CRACKED. GLARE ON WINDSHIELD FROM REFLECTION OF STICKY DASH POSES DRIVING HAZARD DUE TO REDUCED VISIBILITY.
Incident date: Dec 28, 2016
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 65 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE BEGAN TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (BOB MOORE INFINITI, 13000 N KELLEY AVE, OKLAHOMA CITY, OK 73131, (405) 748-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NE... Read more
Incident date: May 21, 2018
BOUGHT A USED CAR FROM A USED CAR DEALER WITH 1 PREVIOUS OWNER. IN 2011 A RECALL WAS SUPPOSEDLY DONE BY INDICATING "INSPECTED!" WHY WASN'T THE PARTS REPLACED?
Incident date: May 21, 2018
BOUGHT A USED CAR FROM A USED CAR DEALER WITH 1 PREVIOUS OWNER. IN 2011 A RECALL WAS SUPPOSEDLY DONE BY INDICATING "INSPECTED!" WHY WASN'T THE PARTS REPLACED?
Incident date: Mar 7, 2018
I'D LIKE TO REPORT A PROBLEM THAT HAS OCCURRED WITH MY 2012 INFINITI M37 WHICH SEEMS TO BE PRETTY FATAL. THE PLASTIC COVER THAT COVERS THE STEERING WHEEL'S ROD CRACKS OPEN WHEN THE STEERING WHEEL IS TILTED TO A LOWER POSITION. ONCE THE COVER IS CRACKED, STEERING WHEEL RUBS ON TO THE PLASTIC BEHIND IT AND MAKES THE STEERING WHEEL NEARLY IMPOSSIBLE TO STEER. IF SOMEONE FACED THIS ISSUE B... Read more
Incident date: Jun 12, 2018
THE BRAKE LIGHT COMES ON, THE BRAKE PEDAL WEAKENS AND BRAKE SYSTEM MAKES A RATTLING NOISE WHEN THE PEDAL IS PRESSED. IT MAKES IT VERY DIFFICULT TO STOP THE CAR.
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (... Read more
Crash
1 injured
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (... Read more
Crash
1 injured
Incident date: Jun 11, 2018
TAKATA RECALL. I WAS DRIVING MY FX35 2012 INFINITI AND THE AIRBAG SPONTANEOUSLY DEPLOYED AND EXPLODED. I DID NOT HIT ANY CAR OR OBJECT, THIS WAS NOT DUE TO AN ACCIDENT.... JUST A DEPLOYMENT. IT WAS A LARGE BOOM, LOUD EXPLOSION, SMELL OF A STRONG GUN POWDER ODOR THAT BURNS YOUR EYES. THE AIRBAG WAS TORN. PLEASE NOTE THAT THIS HAPPENED AS I WAS DRIVING DOWN A SUBURB STREET, NO MORE THAN 35 MPH. I S... Read more
1 injured
Incident date: Jun 8, 2018
I AM GETTING A CODE OF P1772 LOW COAST SOLENOID VALVE WITHIN THE TRANSMIT ION. WHEN THIS DOES THIS THE ENGINE WILL NOT SHIFT INTO GEAR WHEN VEHICLE IS ON THE ROAD, AND WILL JUST COAST AND WE HAVE NO CONTROL OF THE VEHICLE. NISSAN KNOWS ABOUT IT AND HAS IT PROCEDURE TO DIAGNOSE IT. VEHICLE IS IN MOTION AT THE TIME. FAULTY CENSOR WITHIN THE VALVE BODY. INFINITY PART NUMBER: 3175017X4E
Incident date: Jun 8, 2018
I AM GETTING A CODE OF P1772 LOW COAST SOLENOID VALVE WITHIN THE TRANSMIT ION. WHEN THIS DOES THIS THE ENGINE WILL NOT SHIFT INTO GEAR WHEN VEHICLE IS ON THE ROAD, AND WILL JUST COAST AND WE HAVE NO CONTROL OF THE VEHICLE. NISSAN KNOWS ABOUT IT AND HAS IT PROCEDURE TO DIAGNOSE IT. VEHICLE IS IN MOTION AT THE TIME. FAULTY CENSOR WITHIN THE VALVE BODY. INFINITY PART NUMBER: 3175017X4E
Incident date: Jun 8, 2018
I AM GETTING A CODE OF P1772 LOW COAST SOLENOID VALVE WITHIN THE TRANSMIT ION. WHEN THIS DOES THIS THE ENGINE WILL NOT SHIFT INTO GEAR WHEN VEHICLE IS ON THE ROAD, AND WILL JUST COAST AND WE HAVE NO CONTROL OF THE VEHICLE. NISSAN KNOWS ABOUT IT AND HAS IT PROCEDURE TO DIAGNOSE IT. VEHICLE IS IN MOTION AT THE TIME. FAULTY CENSOR WITHIN THE VALVE BODY. INFINITY PART NUMBER: 3175017X4E
Incident date: Jun 7, 2018
DURING NORMAL OPERATION, THE SEAT HAS FAILED IN IT'S ORIGINAL DESIGN INTENT. I BELIEVE THAT THE A FAILURE IN SOME COMPONENT UNDER THE SEAT CAUSED STRESS ON THE PIVOT POINT FOR UP-DOWN MOVEMENT IN THE SEAT AND OVER AN EXTENDED PERIOD OF TIME THE POINT FINALLY SHEARED. I BELIEVE THE EXTENSIVE STRESS WAS CAUSED BECAUSE OF THE AUTOMATIC SEAT MOVEMENT THAT OCCURS WHEN THE DRIVER ENTERS AND EXITS THE ... Read more
Incident date: May 1, 2015
THE DASHBOARD NEAR THE WINDSHIELD IS MELTING CAUSING A STICKY RESIDUE WHICH CAUSES A GLARE WHEN DRIVING. THE GLARE IS SO BLINDING THAT I HATE TO DRIVE WHEN IT'S SUNNY OUTSIDE AND IS A MAJOR SAFETY ISSUE. I'VE READ AND SEEN NUMEROUS COMPLAINTS ONLINE REGARDING MY MAKE, MODEL AND YEAR BUT NISSAN IS REFUSING TO ACKNOWLEDGE THESE COMPLAINTS AND ISSUE A RECALL. THERE APPEARS TO BE ISSUED RECALLS FOR... Read more
Incident date: Mar 15, 2017
TAKATA, FAILURE OF OCCUPANT SENSOR UNIT. INFINITI IS REFUSING TO DO ANYTHING ABOUT. WANTS TO CHARGE ME $6000FOR A NEW SEAT. WARNING LIGHT WENT OUT A FEW WEEKS AFTER VISIT TO DEALER. CAME BACK ON MAY, 2018. WENT TO DIFFERENT DEALER, SAME STORY.
Incident date: May 27, 2018
THE AIR BAG WARNING LIGHT IS BLINKING AND THE PASSENGER SEAT AIR BAG LIGHT DOES NOT GO OFF WHEN THE SEAT IS OCCUPIED. I TOOK THE CAR TO AN INFINITI DEALER IN DAYTON, OHIO AND WAS TOLD THE FIX TO CORRECT THIS PROBLEM WAS OVER $7000. FEEL THIS IS LIKE A RANS VIABLE OPTIONS AND THEREFORE CAN CHARGE WHATEVER THEY CAN. THIS HAS DESTROYED THE RESALE VALUE OF MY CAR AND PUT ANY PASSENGERS AT RISK OF THE... Read more
Incident date: Jun 4, 2018
I OWN A 2012 QX 53. AT 70,000 MILES I HAD TO REPLACE THE CATALYTIC CONVERTERS, COST OVER $4000. I NOW HAVE 154,000 MILES AND HAVE BEEN TOLD THAT THE CATALYTIC CONVERTERS NEED TO BE REPLACED AGAIN. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS VEHICLE.
Incident date: Jun 1, 2018
CAR CAN SHIFT INTO NEUTRAL MERELY BY RESTING HAND ON SHIFT LEVER WHILE SITTING OR MOVING
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2012 INFINITI G37. AFTER RE-CHARGING THE VEHICLE'S BATTERY, THE AIR BAG SENSOR REMAINED ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (NISSAN OF RICHMOND IN RICHMOND, VA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Incident date: May 30, 2018
THE WINDSHIELD IS LEAKING ON BOTH DRIVER AND PASSENGER SIDE. WHENEVER THERE IS A HEAVY DOWN POUR OF RAIN MY CARPET IS COMPLETELY WET. IT HAPPENS IF I'M STATIONARY AND WHILE DRIVING.
Incident date: May 29, 2018
THERE IS HESITATION, ALMOST STALLING, WHEN I AM EITHER GOING SLOW, WHEN I AM TAKING OFF FROM A STOPPED POSITION, OR WHEN I AM GOING UP A HILL BEHIND VEHICLES AT A LIGHT, SO I AM STARTING AND STOPPING BECAUE WE ARE NOT GETTING THROUGH THE LIGHT. THIS SHOULD BE A RECALL AND NOT JUST A BULLETIN. THIS IS VERY DANGEROUS. IF I TRY TO PULL OUT AND MY CAR HESITATES, STOPS, OR STALLS IT CAN PUT ME AND O... Read more
Incident date: May 14, 2018
PASSENGER SEAT SENSOR AND SIDE AIRBAG PROBLEM.
Incident date: May 2, 2018
THE AIRBAG LIGHT ON THE DASHBOARD HAS BEEN BLINKING. I TOOK IT TO GET REPAIRED AND THE DEALER TOLD ME I WOULD HAVE TO REPLACE THE PASSENGER SEAT. THE COST IS $7,000. I HAVE NOT DONE ANYTHING TO THE SEAT. SO, NO AIRBAG WILL BE DEPLOYED IF I AM IN AN ACCIDENT. WHY HAS THIS NOT BEEN RECALLED? THIS SHOULD BE ON THE MAKER OF THE VEHICLE AND NOT THE CONSUMER.
Incident date: May 2, 2018
THE AIRBAG LIGHT ON THE DASHBOARD HAS BEEN BLINKING. I TOOK IT TO GET REPAIRED AND THE DEALER TOLD ME I WOULD HAVE TO REPLACE THE PASSENGER SEAT. THE COST IS $7,000. I HAVE NOT DONE ANYTHING TO THE SEAT. SO, NO AIRBAG WILL BE DEPLOYED IF I AM IN AN ACCIDENT. WHY HAS THIS NOT BEEN RECALLED? THIS SHOULD BE ON THE MAKER OF THE VEHICLE AND NOT THE CONSUMER.
Incident date: Mar 21, 2018
THE SERVICE ENGINE SOON LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO HOLMON INFINITI IN MAPLESHADE, NJ WHERE I PURCHASED THE VEHICLE. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. I HAD IT REPLACED AT A COST OF $2,661.79 ON THURSDAY MARCH 29, 2018. ON SATURDAY MARCH 31, 2018, THE BANK 1 CATALYTIC CONVERTOR FAILED. INFINITI CONSUMER AFFAIRS PROVIDED SOME ASSISTANCE WITH THE SECOND REPA... Read more
Incident date: May 24, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TAKEN TO NEWTON NISSAN (1461 NASHVILLE PIKE, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE FAN HARNESS FAILED. THE CONTACT MENTIONED THAT THE FAN HARNESS HAD BEEN REPLACED FOUR MONTHS PRIOR TO THE FIRE. THE MANUFACTURER WAS NOT NOTI... Read more
Fire
Incident date: May 23, 2018
THE SUNROOF EXPLODED. I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A LOUD EXPLOSION WHICH CAUSED ME TO SWERVE TO AVOID COLLISION WITH OTHER VEHICLES. THERE ARE SOME GLASS SHARDS THAT FLEW OUT. I HAD MINOR CUTS ON MY HAND WHEN I TRIED TO INSPECT THE DAMAGE. NO OTHER FACTORS INVOLVED, NO WEATHER CHANGES, ETC.
1 injured
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSAXLE AND DIFFERENTIAL WERE FRACTURED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WA... Read more
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSAXLE AND DIFFERENTIAL WERE FRACTURED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WA... Read more
Incident date: May 20, 2018
I RENTED A VEHICLE FROM HERTZ AT GEORGE BUSH INTERCONTINENTAL AIRPORT IN HOUSTON, TEXAS FRIDAY MAY 18, 2018. ABOUT 2 HOURS INTO MY TRIP I CHECKED THE VEHICLE INFORMATION AND DISCOVERED THAT THE TIRE PRESSURE WAS NOT AT MANUFACTURES SPECIFICATIONS (35PSI). THE FRONT TWO TIRES WERE AT ABOUT 44PSI, THE REAR DRIVERS SIDE TIRE WAS AT 59PSI AND THE REAR PASSENGER TIRE WAS AT ABOUT 40PSI. I IMMEDIATELY C... Read more
Crash
Incident date: May 1, 2018
INFINITI HAS NEVER OFFICIALLY ISSUED A RECALL BUT SHOULD HAVE SINCE ALL 2011-2013 INFINITI QX56 HAVE CATALYTIC CONVERTER ISSUES THAT NEED TO BE REPLACED. IT IS COVERED IF YOU REPLACE BEFORE 80K MILES BUT IF YOU DO NOT KNOW ABOUT IT COULD COST YOU $6,000. IT IS AN ISSUE WITH ALL OF THEM THAT INFINITI DOES NOT WANT TO ADDRESS BUT SHOULD RECALL AND HELP CUSTOMERS SINCE IT IS AN ERROR THEY MADE IN T... Read more
Incident date: May 3, 2018
WHEN HAVING MY WINDSHIELD REPLACED, THE SEAT CARRIAGE BECAME LOOSE FROM THE FRAME OF THE CAR. THIS HAS RENDERED THE SEAT IN A PRECARIOUS AND AWKWARD POSITION, ESPECIALLY IF THE SEAT WERE TO BREAK AWAY WHILE DRIVING AND AN ACCIDENT WERE TO OCCUR. THERE IS A LOT OF INFORMATION ONLINE REGARDING MULTIPLE INFINITI CARS WITH THE SEAT CARRIAGE UNHINGING FROM THE BASE OF VEHICLE. THIS RENDERS THE SEAT IN ... Read more
Incident date: May 2, 2018
TAKATA RECALL: FLASHING AIRBAG SIGNAL ON THE DASH AFTER MINOR COLLISION WHILE STANDING IN TRAFFIC. COLLISION CENTER STATES IT'S NOT DUE TO THE COLLISION AS THE FRONT OF THE CAR AIR BAG SENSORS ARE FUNCTIONAL AND NOT DAMAGED. THEY STATE THE PASSENGER SEAT SENSOR FOR THE AIRBAG HAS MALFUNCTIONED. SOUNDS LIKE THIS HAS HAPPENED TO SEVERAL OTHER G37'S. HOPEFULLY IS ENOUGH PEOPLE VOICE THEIR COMPLAINTS... Read more
Crash
Incident date: Mar 27, 2018
BURNS OIL AT 5 QUARTS A WEEK OR MORE. PISTON RINGS ARE DEFECTIVE. COMMON FOR THIS CAR I'VE READ AND THERE WAS A RECALL THAT INFINITI ISSUED BUT THIS HAS NOT INCLUDED MY VEHICLE. SUSPENSION ALSO WEARS DOWN BRAND NEW TIRES IN LESS THAN 3 MONTHS. MY BOYFRIEND HAS THE EXACT SAME CAR AND THIS IS A PROBLEM WITH HIS VEHICLE ALSO.
Incident date: Mar 27, 2018
BURNS OIL AT 5 QUARTS A WEEK OR MORE. PISTON RINGS ARE DEFECTIVE. COMMON FOR THIS CAR I'VE READ AND THERE WAS A RECALL THAT INFINITI ISSUED BUT THIS HAS NOT INCLUDED MY VEHICLE. SUSPENSION ALSO WEARS DOWN BRAND NEW TIRES IN LESS THAN 3 MONTHS. MY BOYFRIEND HAS THE EXACT SAME CAR AND THIS IS A PROBLEM WITH HIS VEHICLE ALSO.
Incident date: May 18, 2018
2 TIMES NOW IN THE LAST FEW WEEKS WHILE USING ADAPTIVE CRUISE CONTROL THE CAR DECIDED TO TAKE OFF. I WATCHED THE CRUISE SPEED GO FROM 70 TO 80 WITHOUT ANY INPUT AND THE CAR ROCKETED TO 100 MILES AND HOUR. BRAKING WOULD SLOW IT DOWN BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE IT WOULD SPEED UP. I TRIED TURNING THE CRUISE CONTROL OFF AND THAT DIDN'T STOP IT. I CYCLED IT ON AND OFF ABOUT 5 TIMES BUT ... Read more
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2004 INFINITI G35. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE INDEPENDENTLY ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST NINE TIMES. NALLEY INFINITI IN MARIETTA, GEORGIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS... Read more
Incident date: May 1, 2018
INFINITY HAS A VOLUNTARY RECALL, NSTSA #08V-521 FOR THE PASSENGER AIR BAG OCCUPANT SENSOR (OCS) ON 2008 INFINITY G35 WITH ERROR CODE B1022. MY CAR HAS ERROR CODE B1018 WITH IS THE SAME ISSUE AND THEY WILL NOT REPLACE THE SENSOR. THEY WANT TO CHARGE ME $7000 TO REPLACE THE SEAT BOTTOM. THIS SHOULD BE COVERED UNDER THE RECALL.
Incident date: Mar 14, 2018
RED AIR BAG LIGHT BEGAN FLASHING AND AMBER AIR BAG "ON/OFF" LIGHT RANDOMLY ILLUMINATES OR DOESN'T WITH NO PASSENGER PRESENT IN THE PASSENGER SEAT. DO NOT KNOW IF IT IS SAFE FOR PASSENGER OF INFANT SEAT TO RIDE IN THAT SEAT. VERY EXPENSIVE DEALER REPAIR. SHOULD BE A SAFETY RECALL ISSUE.
Incident date: May 10, 2018
THE DRIVER SEAT REAR BRACKET BROKE UNDER NORMAL USE AND HAS RESULTED IN THE SEAT NOT BEING SECURELY ATTACHED TO THE FRAME. I WAS ENTERING THE PARKED VEHICLE WHEN IT BROKE. AS A RESULT THE SEAT FLIPS FORWARD WHEN STOPPING WHICH IS EXTREMELY UNSAFE. JUDGING BY THE HUNDREDS (M/B THOUSANDS OF COMPLAINTS ONLINE) THIS IS CLEARLY A MAJOR MANUFACTURING DEFECT THAT NISSAN SHOULD REPAIR AT NO COST TO OWNERS... Read more