Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Apr 6, 2018
I WAS DRIVING ON THE FREEWAY SAW SOMETHING ON MY LANE SO I TRY TO AVOID IT BY CHANGING LANE BUT MY WHEELS LOCKED AND POWER STEERING SIGN CAME ON SO I ENDED UP DRIVING OVER AN OBJECT. I FORCED MY WHEEL TO THE EMERGENCY LANE SAFELY AFTER VEHICLES ZOOMING BY ME ON BOTH LANES AND TO A COMPLETE STOP. SHUT THE VEHICLE OFF, EXITED THE VEHICLE TO SEE SCRATCHES ON MY BUMPER. IT WAS RATHER HARD FOR ME TO FO... Read more
1 injured
Incident date: Jan 8, 2018
THE CAR HAS 48,300 MILES ON IT. THERE IS A CONSTANT FLASHING AIRBAG WARNING LIGHT ON THE DASHBOARD WHEN THE CAR IS ON, WHETHER DRIVING OR JUST PARKED. IT FLASHES WHETHER SOMEONE IS SEATING IN THE SEAT OR NOT. THE LIGHT INDICATES AN ISSUE WITH THE AIRBAG/SENSOR IN THE PASSENGER SEAT.
Incident date: Jan 8, 2018
THE CAR HAS 48,300 MILES ON IT. THERE IS A CONSTANT FLASHING AIRBAG WARNING LIGHT ON THE DASHBOARD WHEN THE CAR IS ON, WHETHER DRIVING OR JUST PARKED. IT FLASHES WHETHER SOMEONE IS SEATING IN THE SEAT OR NOT. THE LIGHT INDICATES AN ISSUE WITH THE AIRBAG/SENSOR IN THE PASSENGER SEAT.
Incident date: Apr 13, 2018
WRECKLESS DRIVING
Incident date: Apr 13, 2018
CAR ACCELERATES WHILE COASTING AS IN DRIVING AT LOW SPEEDS AND IT STALLS AS WELL CAR SHUT OFF ON ME 10 TIMES ALREADY. TOOK IT TO INFINITI DEALER I WAS TOLD IT HAS A P0024 SOFT CODE RELATED TO THE MAGNETIC RETARDERS PROBLEM IS THIS ISSUE HARDLY THROWS A CODE WITH THIS ISSUE MY CAR CHECK ENGINE LIGHT IS OFF BUT YET THE CAR MALFUNCTIONS. I HAVE READ NUMEROUS REPORTS IN CAR FORUMS LOOKS LIKE THIS I... Read more
Incident date: Mar 10, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE THIRD ROW SEATS WERE MISSING TWO SEAT BELTS. THE CONTACT STATED THAT SHE WAS UNABLE TO DRIVE THE VEHICLE WITH HER CHILDREN DUE TO THE MISSING SEAT BELTS. THE VEHICLE WAS TAKEN TO INFINITI OF GREENSBORO (3605 W WENDOVER AVE, GREENSBORO, NC 27407) WHERE IT WAS VERIFIED THAT THERE WERE NO SEAT BELTS FOR THE THIRD ROW SEATS. THE CO... Read more
Incident date: Apr 11, 2018
2014 INFINITY Q50. CONSUMER WRITES IN REQUESTING MODIFICATION TO VEHICLE CONTRACT. *LD THE CONSUMER REQUESTED TO EXCLUDE THE BOILER PLATE CLAUSES FROM THE PURCHASE CONTRACT. *JS
Incident date: Jan 20, 2018
WHEN DRIVING IT STARTED JERKING AND BUCKING,ALSO BRAKES NOT HOLDING.I ONLY HAVE THIS VEHICLE TWO TO THREE MONTHS.
Incident date: Jan 20, 2018
WHEN DRIVING IT STARTED JERKING AND BUCKING,ALSO BRAKES NOT HOLDING.I ONLY HAVE THIS VEHICLE TWO TO THREE MONTHS.
Incident date: Apr 6, 2018
I HAVE PROBLEM WITH CVTRANSMISSION,SHUDERING AND JERKING
Incident date: Mar 25, 2018
THE TRANSMISSION SHUDDERS AND SHAKES THE ENTIRE CAR. ITS VERY LOUD. ITS FINE WHILE IT IS PARKED OR IN IDLE. WHEN IT GETS UP TO AROUND 40 MPH THE VIBRATIONS/SHUDDERING AND THE NOISE START TO KICK IN.IT'S SOMETIMES NOT NOTICEABLE AT LOWER SPEEDS BUT IS HARD NOT CONSISTENT. HAD THE MOTOR CHECKED TO SEE IF IT WAS THE CAUSE. TRANSMISSION CAME BACK AS THE SOURCE OF THE ISSUES.
Incident date: Apr 7, 2018
RECALL NUMBER R2022 INFINITI RECALL R3021 THERE IS A RECALL FOR SOME INFINITIS BUT NOT MINE BUT IM HAVING THE SAME ISSUES AS THIS RECALL A FAILED CAMSHAFT POSITION SENSOR AND FAILED CRANKSHAFT POSITION SENSOR LIKE ON THE RECALL ABOVE EXCEPT MY VIN DID NOT MATCH THE VEHICLES THAT WERE RECALLED ALTHOUGH THE DEALERSHIP TOLD ME MY VEHICLE FALLS INTO THE MAKE MODEL AND YEAR OF WHICH THE RECALL WAS... Read more
Incident date: Apr 4, 2018
THERE IS A VERY LOUD SPUTTERING FROM THE ENGINE WHEN I AM STOPPED. IT SEEMS AS THOUGH THE CAR IS GOING TO DIE. NO CHECK ENGINE LIGHT APPEARS. I TRIED REVVING THE ENGINE IN NEUTRAL TO SEE IF THAT WOULD RESOLVE IT, TO NO AVAIL. I JUST HAD MY STATE INSPECTION PERFORMED AT THE DEALER LESS THAN A WEEK PRIOR TO EVENT. NO ISSUES CAME UP AT THAT TIME.
Incident date: Nov 16, 2016
2003 INFINITI QX4. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT STRUT TOWER SEVERE RUSTS AND CRACKS RECALL ISSUES. *SMD *TR
Incident date: Nov 16, 2016
2003 INFINITI QX4. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT STRUT TOWER SEVERE RUSTS AND CRACKS RECALL ISSUES. *SMD *TR
Incident date: Mar 29, 2018
THE PASSENGER AIR BAG SENSOR THAT CONTROLS THE LIGHT SHOWING IF THE SYSTEM IS ON OR OFF WAS SERVICED LAST YEAR DUE TO LIGHT BEING ON WHEN AN ADULT WAS SEATED - RECALL 16V-244. THE SYSTEM WORKED FOR A COUPLE OF MONTHS AND THEN STOPPED WORKING, LIGHT REMAINED ON WITH ADULTS SEATED. SOMETIMES THE SYSTEM WORKED AND OTHER TIME SIT DID NOT. ON TUESDAY MARCH 29TH, THE AIRBAG LIGHT WAS ON FOR OVER 30 M... Read more
Incident date: Mar 15, 2018
PROBLEM APPEARS CLOSER TO RECENT RECALL OF HUNDAI SONATA CARS W/ STEERING WHEEL BAGS. WHILE TRAVELING DOWN BUSY 4-LANE HIGHWAY, SENSOR LIGHT CAME ON ASSOCIATED WITH SEAT AND AIRBAGS. ROSWELL INFINITI , ROSWELL, GA HAD TO COMPLETELY TEAR APART STEERING WHEEL COLUMN, WORK ON AIRBAGS, SENSORS, AND OTHER ITEMS. I HAD JUST PURCHASED VEHICLE FROM ANOTHER DEALER, BUT HAS ONLY A LITTLE OVER 105,000 MIL... Read more
Incident date: Mar 15, 2018
PROBLEM APPEARS CLOSER TO RECENT RECALL OF HUNDAI SONATA CARS W/ STEERING WHEEL BAGS. WHILE TRAVELING DOWN BUSY 4-LANE HIGHWAY, SENSOR LIGHT CAME ON ASSOCIATED WITH SEAT AND AIRBAGS. ROSWELL INFINITI , ROSWELL, GA HAD TO COMPLETELY TEAR APART STEERING WHEEL COLUMN, WORK ON AIRBAGS, SENSORS, AND OTHER ITEMS. I HAD JUST PURCHASED VEHICLE FROM ANOTHER DEALER, BUT HAS ONLY A LITTLE OVER 105,000 MIL... Read more
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHILE THE CONTACT WAS EXITING THE VEHICLE, THE DOOR FAILED TO OPEN PROPERLY. IN ADDITION, THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS LESS THAN 50,000.
Incident date: Mar 21, 2018
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE FUEL GAUGE DID NOT REFLECT THE ACCURATE AMOUNT OF FUEL IN THE VEHICLE. DUE TO THE FAILURE, THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO INFINITI OF MASSAPEQUA (4450 SUNRISE HWY, MASSAPEQUA, NY 11758), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER... Read more
Incident date: Mar 20, 2018
TAKATA RECALL AIRBAG LIGHT BLINKING ON THE DASH. WENT TO HAVE IT CHECKED OUT AND WAS TOLD IT WAS FAULTY PASSENGER AIRBAG MODULE. WAS NOT INVOLVED IN ANY ACCIDENT. I CAN SEE SOME AIRBAG RECALL FOR OTHER MODELS AND SEEMS LIKE MINE IS NOT INCLUDED. DEALER REFUSE TO DO ANYTHING ABOUT IT
Incident date: Jan 28, 2016
2012 INFINITI QX56. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE STALLED AND OTHER MECHANICAL ISSUES WHILE DRIVING. *SMD *TR
Incident date: Mar 15, 2018
PROBLEM APPEARS CLOSER TO RECENT RECALL OF HUNDAI SONATA CARS W/ STEERING WHEEL BAGS. WHILE TRAVELING DOWN BUSY 4-LANE HIGHWAY, SENSOR LIGHT CAME ON ASSOCIATED WITH SEAT AND AIRBAGS. ROSWELL INFINITI , ROSWELL, GA HAD TO COMPLETELY TEAR APART STEERING WHEEL COLUMN, WORK ON AIRBAGS, SENSORS, AND OTHER ITEMS. I HAD JUST PURCHASED VEHICLE FROM ANOTHER DEALER, BUT HAS ONLY A LITTLE OVER 105,000 MIL... Read more
Incident date: Jul 10, 2008
2007 INFINITI G-35. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AND VEHICLE AIRBAG AND SEAT SENSOR RECALLS. *LD THE CONSUMER STATED THE VEHICLE WOULD NOT START AND BATTERY WAS REPLACE MULTIPLE TIMES. *TR
Incident date: Jul 10, 2008
2007 INFINITI G-35. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AND VEHICLE AIRBAG AND SEAT SENSOR RECALLS. *LD THE CONSUMER STATED THE VEHICLE WOULD NOT START AND BATTERY WAS REPLACE MULTIPLE TIMES. *TR
Incident date: Mar 26, 2018
PC501 VOLUNTARY SERVICE CAMPAIGN ON THE 2013 JX 35 DOES NOT SHOW MY VIN BUT I AM HAVING THE SAME COMPLAINTS THAT ARE FOUND TO HAVE START THIS ON THE CVT. I NOW HAVE TO SPEND 3500 ON A NEW TRANSMISSION BECAUSE INFINITI DOESN'T FEEL THAT MY 2013 WAS NOT IN THE DATE RANGE. NISSIAN CVT TRANSMISSIONS ARE WORTHLESS LAST ONE I EVER OWN .
INFINITI
QX60 HYBRID
(2015) — SERVICE BRAKES
Mar 23, 2018
Incident date: Mar 22, 2018
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALER... Read more
INFINITI
QX60 HYBRID
(2015) — VEHICLE SPEED CONTROL
Mar 23, 2018
Incident date: Mar 22, 2018
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALER... Read more
INFINITI
QX60 HYBRID
(2015) — UNKNOWN OR OTHER
Mar 23, 2018
Incident date: Mar 22, 2018
WHEN AT A FULL STOP THE VEHICLE HAS A HARD TIME MOVING/ACCELERATING. I TAKE MY FOOT COMPLETELY OFF THE BRAKE AND THE VEHICLE WILL NOT MOVE. WHEN I PRESS THE GAS, THE VEHICLE WILL JERK VERY BADLY AND JUMP LIKE IT IS A STICK SHIFT, BUT IT IS NOT. WHEN IT FINALLY GETS MOVING IT CONTINUES TO JERK, SPUTTER AND JUMP. THIS HAS BEEN GOING ON SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO SEVERAL DEALER... Read more
Incident date: Mar 22, 2016
TL* THE CONTACT OWNS A 2006 INFINITI FX35. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DASHBOARD BEGAN TO PEEL AND BUBBLE UP. IN ADDITION, THE SUN GLARED ONTO THE DASHBOARD AND THE CHROME PIECES, WHICH OBSTRUCTED THE CONTACT'S VIEW OF THE ROAD. SEWELL INFINITI IN DALLAS, TEXAS WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE HAD A WARRANTY DEFECT. THE VEHICLE WA... Read more
Incident date: Mar 19, 2018
THIS CONCERN IS INVOLVING THE R1109 RECALL ISSUED BY INFINITI. THE RECALL WAS PERFORMED SIX YEARS AGO, HOWEVER RUST, AND HOLES IN THE METAL ARE NOW VISIBLE. I WAS TOLD THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THERE WAS NOTHING THEY COULD DO TO ASSIST ME. THIS VEHICLE WILL SOON BE UNSAFE TO DRIVE.
Incident date: Mar 19, 2018
THIS CONCERN IS INVOLVING THE R1109 RECALL ISSUED BY INFINITI. THE RECALL WAS PERFORMED SIX YEARS AGO, HOWEVER RUST, AND HOLES IN THE METAL ARE NOW VISIBLE. I WAS TOLD THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THERE WAS NOTHING THEY COULD DO TO ASSIST ME. THIS VEHICLE WILL SOON BE UNSAFE TO DRIVE.
Incident date: Feb 14, 2018
DRIVER SEAT LEANING TOWARD THE DOOR AND LOOSE. WELD BROKE FROM FRAME. VERY DANGEROUS TO DRIVE.
Incident date: Mar 15, 2018
POWER STEERING WENT OUT COMPLETELY WITHOUT WARNING OR SIGNS OF GOING OUT. IT WENT OUT WHILE TRYING TO TURN LEFT ON A LARGE INTERSECTION. WAS ALMOST HIT BY ONCOMING TRAFFIC. OIL CHANGE WAS DONE AT FIRESTONE A DAY PRIOR TO INCIDENT AND STEERING FLUID LEVELS WERE GOOD.
Incident date: Feb 24, 2018
THE CUSTER GAUGAE AND THE GAS HAND CONTINUES TO GO OUT HAS BEEN REPLACED 2 TIMES AND NEEDS RELPACING AGAIN.
Incident date: Feb 24, 2018
THE CUSTER GAUGAE AND THE GAS HAND CONTINUES TO GO OUT HAS BEEN REPLACED 2 TIMES AND NEEDS RELPACING AGAIN.
Incident date: Feb 15, 2018
COOLING FAN ASSEMBLY -PART NUMBER 214813JADE - MOTOR ASSY- FAN HAD TO BE REPLACED TWICE WITHIN A FIVE YEAR PRIOR. FAN ASSEMBLY PREVENTS THE CAR FROM OVERHEATING. THE PART WENT OUT AT FIRST TIME AT APPROXIMATELY 65,000 MILES AND AGAIN AT APPROXIMATELY 90,000 MILES BUT LESS THAN 5 YEARS. THE REPLACEMENT WARRANTY WAS ONLY FOR 1 YEAR OR 12,000.00 MILE WHICH EVER CAME FIRST.
Incident date: Jan 23, 2018
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MI... Read more
Incident date: Jan 23, 2018
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MI... Read more
Incident date: Jan 23, 2018
MY INFINITI Q50 WILL, AT RANDOM, HEAVILY PULL AND SHIFT ACROSS MULTIPLE LANES OF TRAFFIC. THE PULLING IS WORSE DURING ACCELERATION AND HAS HAD AT LEAST THREE ALIGNMENTS IN 2018 IN ATTEMPT TO CORRECT THE ISSUE. INFINITI HAS BEEN UNABLE TO FULLY RESOLVE THE PULLING AND THE TECHNICIAN, IN HIS OWN WORDS, DESCRIBED THE VEHICLE AS DRAMATIC AND UNSAFE. ADDITIONALLY, INFINITI HAS REPLACED MY DRIVER MI... Read more
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX. WHILE DRIVING AT VARIOUS SPEEDS IN LOCAL TRAFFIC, THE VEHICLE SHUTTERED AND VIBRATED BEFORE RETURNING TO NORMAL. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO PROSPECT AUTO REPAIR WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND WOULD NEED TO BE REBUILT. THE MECHANIC WAS NOT SURE IF THE TRANSMISSION FAILURE WAS CAUSED BY THE TRA... Read more
Incident date: Sep 10, 2017
FUEL GAUGE STUCK ON EMPTY. WARNING LIGHT ON.
Incident date: Feb 18, 2018
THE WINDOW REGULATOR ASSEMBLY IS DEFECTIVE ON A VARIETY OF INFINITI Q50 MODELS. THIS IS A VERY COMMON COMPLAINT AND SOME DEALERS ARE AWARE OF IT. THIS IS MORE FREQUENT ON THE DRIVER'S SIDE FROM WHAT HAS BEEN POSTED ONLINE. THIS INITIALLY PRESENTS ITSELF AS A RATTLE WHICH CAN BE HEARD DURING BASS NOTES WITH A FREQUENCY OF 50-100HZ. ~70HZ FROM MY TEST. THE WINDOW BASICALLY GETS OFF THE TRACK AN... Read more
Incident date: Feb 20, 2018
ENGINE LIGHT ON AND TRANSMISSION FLUID IS AT A HIGH TEMPERATURE WITH ERROR CODE P0710.
Incident date: Feb 20, 2018
ENGINE LIGHT ON AND TRANSMISSION FLUID IS AT A HIGH TEMPERATURE WITH ERROR CODE P0710.
Incident date: May 1, 2014
TOTAL LACK OF ACCELERATION WHEN PASSING. THERE IS A 2-3 SECOND DELAY PRIOR TO THE DOWNSHIFT AND I'M NEVER SURE WHEN THE ACCELERATION WILL TAKE PLACE. THIS PROBLEM OCCURS FROM 50MPH AND UP. I HAVE HAD THIS PROBLEM SINCE I PURCHASED THE CAR AND IT HAS NOT CHANGED OVER TIME. INFINITY REPROGRAMMED THE ECM AND NO IMPROVEMENT WAS NOTED. I GAVE UP ON THEIR SERVICE SUPPORT. THANKS
Incident date: Nov 27, 2017
AIRBAG LIGHT RANDOMLY CAME ONE. I WENT INTO THE DEALERSHIP THEY SAID IT WAS A SENSOR IN MY PASSENGER SEAT AND THAT IT WOULD COST 5K TO REPLACE. I WAS SHOCKED. THAT IS A MANUFACTURED PROBLEM AND HUGE SAFETY ISSUE. I SHOULDN'T HAVE TO PAY FOR SOMETHING LIKE THAT WHEN I ALREADY PAID OVER 30K FOR THE CAR. NOT RIGHT.