Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 29, 2018
JUST BOUGHT THE CAR USED 5 MONTHS AGO AND IT'S NOT WORKING DUE TO STRUT HOUSING AND FUEL FILLER TUBE RECALLS. I'M DISABLED AND HOMELESS CURRENTLY AND WITHOUT THE ABILITY TO DRIVE MY VEHICLE.
Incident date: Jul 29, 2018
JUST BOUGHT THE CAR USED 5 MONTHS AGO AND IT'S NOT WORKING DUE TO STRUT HOUSING AND FUEL FILLER TUBE RECALLS. I'M DISABLED AND HOMELESS CURRENTLY AND WITHOUT THE ABILITY TO DRIVE MY VEHICLE.
Incident date: Jul 25, 2018
I HAVE 118K MILES ON MY VEHICLE. I RECENTLY HAVE HAD MANY ISSUES WITH MY FUEL GAUGE. I'VE READ HUNDREDS OF COMPLAINTS ONLINE REGARDING THE INSTRUMENT CLUSTER AND FUEL GAUGE ISSUES. THIS IS VERY DANGEROUS BECAUSE THE OTHER DAY I ALMOST LOST CONTROL OF MY VEHICLE I THINK BECAUSE IT WAS ALMOST OUT OF FUEL. THE GAS GAUGE READ OVER 1/2 TANK. I CALLED THE LOCAL INFINITILUPIENT AND THEY SAID THERE WERE N... Read more
Incident date: Apr 5, 2018
A LIGHT CAME ON SAYING THE PASSENGER SEAT AIR BAG WAS NOT WORKING. THE VEHICLE WAS SITTING STILL AND THE LIGHT CONTINUED WHILE THE VEHICLE WAS IN MOTION. I TOOK THE CAR TO AN INFINITI DEALER AND HE SAID THE ENTIRE SEAT WOULD HAVE TO BE REPLACED TO FIX THE SENSOR FOR AN EXCESSIVE COST OF OF $6,711.08. THIS HAS BEEN FIXED ON 2012 AND LATER MODELS, BUT THERE ARE THOUSANDS OF 2008 - 2011 MODELS OUT... Read more
Incident date: Feb 13, 2015
MY 2009 INFINITI QX56 HAS A SERIOUS ISSUE WITH THE REAR SUSPENSION THAT STARTED ABOUT A YEAR AFTER I GOT THE CAR WHEN IT WAS AT ABOUT 100,000 MILES AND HAS GOTTEN WORSE, EVEN THOUGH REPAIR SHOPS AND DEALER KEEP TELLING ME IT'S 'FINE'... WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS OVER 50MPH, IF I HIT OR DRIVE OVER ANY BUMP OR POTHOLE OR DIP OR UNEVEN PAVEMENT, THE BACKEND OF THE CAR FEELS LIKE IT IS... Read more
Incident date: Feb 13, 2015
MY 2009 INFINITI QX56 HAS A SERIOUS ISSUE WITH THE REAR SUSPENSION THAT STARTED ABOUT A YEAR AFTER I GOT THE CAR WHEN IT WAS AT ABOUT 100,000 MILES AND HAS GOTTEN WORSE, EVEN THOUGH REPAIR SHOPS AND DEALER KEEP TELLING ME IT'S 'FINE'... WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS OVER 50MPH, IF I HIT OR DRIVE OVER ANY BUMP OR POTHOLE OR DIP OR UNEVEN PAVEMENT, THE BACKEND OF THE CAR FEELS LIKE IT IS... Read more
Incident date: Jul 27, 2018
THE PASSENGER AIRBAG IS DISABLED WHEN AN ADULT IS SITTING IN THE SEAT. THE LIGHT COMES ON NOTING THAT IT IS DISABLED AND THEN TURNS OFF. THIS HAPPENS MULTIPLE TIMES. THE ADULT WEIGHS ENOUGH TO TRIGGER THAT SENSOR TO NOT DISABLE THE AIRBAG. THIS IS A SERIOUS FAULT IN THE SENSOR AND SHOULD BE RECALLED IMMEDIATELY.
Incident date: Nov 20, 2016
DUE TO STICKY AND MELTING OF DASH IN MY 2008 G35S INFINITY TOOK TO DEALERSHIP AND WAS TOLD NOTHING COULD BE DONE ABOUT THE FACTORY DEFECT ON THIS VEHICLE. PLEASE LOOK INTO RECALLING OF THIS DEFECT
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT THE DASHBOARD BECAME STICKY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LOKEY NISSAN (27758 U.S. HWY 19 NORTH, CLEARWATER, FL 33761, (727-264-0805), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMA... Read more
Incident date: Jul 20, 2018
TL* THE CONTACT OWNS A 2008 INFINITI QX56. WHILE DRIVING 45 MPH, THE CONSOLE BEHIND THE SUN ROOF FELL AND WAS ONLY SUPPORTED BY THE WIRES. THE CONTACT STATED THAT THE CONSOLE'S INDEPENDENT DETACHMENT FROM THE VEHICLE WAS CAUSE FOR CONCERN AND HINDERED THE VIEW OF THE REAR WINDOW. THE CONTACT STATED THAT THE CONSOLE WAS HELD TOGETHER BY HAND WHILE DRIVING TO PREVENT FURTHER DAMAGE AND OBSTRUCTION O... Read more
Incident date: Jul 18, 2018
THE CAR CAUGHT FIRE UNDER THE HOOD AND COMPLETELY BURNED UP IN THE PARKING LOT AS I WAS EXITING THE VEHICLE UPDATED 12/4/18*JB
Fire
Incident date: Jul 12, 2018
VISITED INFINITY DEALERSHIP IN REGARDS TO SPORADIC ENGINE STALLING WHILE IN 1ST GEAR ONLY TO LATER FIND THAT A RECALL HAS BEEN ISSUED ON SAME YEAR AND MODEL OF MY VEHICLE. VEHICLE STALLED ON HIGHWAY NUMEROUS TIMES WHILE IN 1ST GEAR. NO ENGINE LIGHT CAME ON ELUDING TO THE FACT THAT THEIR IS AN ISSUE. ISSUES HAS BEEN HAPPENING FOR MONTHS AND DEALERSHIP IS AWARE. SUSPICIOUSLY, MY VEHICLE WAS NOT NAME... Read more
Incident date: Jul 12, 2018
VISITED INFINITY DEALERSHIP IN REGARDS TO SPORADIC ENGINE STALLING WHILE IN 1ST GEAR ONLY TO LATER FIND THAT A RECALL HAS BEEN ISSUED ON SAME YEAR AND MODEL OF MY VEHICLE. VEHICLE STALLED ON HIGHWAY NUMEROUS TIMES WHILE IN 1ST GEAR. NO ENGINE LIGHT CAME ON ELUDING TO THE FACT THAT THEIR IS AN ISSUE. ISSUES HAS BEEN HAPPENING FOR MONTHS AND DEALERSHIP IS AWARE. SUSPICIOUSLY, MY VEHICLE WAS NOT NAME... Read more
Incident date: Jul 19, 2017
WHILE DRIVING THE SUV ON THE HIGHWAY I WENT TO BRAKE AND IT ACTED AS IF THE ABS BRA KING SYSTEM ENGAGED. THE BRAKE LIGHT CAME ON THE DASH. I PULLED OFF THE HIGHWAY AND TURNED THE CAR OFF. WHEN I STARTED THE CAR AGAIN THE BRAKE LIGHT WENT OUT AND THE BRAKES ACTED AS NORMAL AFTER THAT.
INFINITI
Q50 HYBRID
(2015) - ELECTRONIC STABILITY CONTROL (ESC)
Jul 19, 2018
Incident date: Jul 5, 2018
INFINITI HYBRID VEHICLES SHUT OFF ENGINE WHILE MOVING TO PROTECT THE HYBRID SYSTEM FROM OVER HEATING. THIS HAPPENED ON 5 OR MORE OCCASIONS ALL WHILE DRIVING DOWN THE STREET OR HIGHWAY CAUSING ME TO LOSE CONTROL. WHEN NOTIFYING THE DEALERSHIP THEY WERE AWARE OF THIS ISSUE AND AFTER 2 TIMES BRING IT IN AND NEARLY $1000. THE DAY AFTER COMING OUT OF THE SHOP AND BEING FIXED FOR THE 2NS TIME, MY CAR TU... Read more
Crash
2 injured
INFINITI
Q50 HYBRID
(2015) - ENGINE
Jul 19, 2018
Incident date: Jul 5, 2018
INFINITI HYBRID VEHICLES SHUT OFF ENGINE WHILE MOVING TO PROTECT THE HYBRID SYSTEM FROM OVER HEATING. THIS HAPPENED ON 5 OR MORE OCCASIONS ALL WHILE DRIVING DOWN THE STREET OR HIGHWAY CAUSING ME TO LOSE CONTROL. WHEN NOTIFYING THE DEALERSHIP THEY WERE AWARE OF THIS ISSUE AND AFTER 2 TIMES BRING IT IN AND NEARLY $1000. THE DAY AFTER COMING OUT OF THE SHOP AND BEING FIXED FOR THE 2NS TIME, MY CAR TU... Read more
Crash
2 injured
INFINITI
Q50 HYBRID
(2015) - STEERING
Jul 19, 2018
Incident date: Jul 5, 2018
INFINITI HYBRID VEHICLES SHUT OFF ENGINE WHILE MOVING TO PROTECT THE HYBRID SYSTEM FROM OVER HEATING. THIS HAPPENED ON 5 OR MORE OCCASIONS ALL WHILE DRIVING DOWN THE STREET OR HIGHWAY CAUSING ME TO LOSE CONTROL. WHEN NOTIFYING THE DEALERSHIP THEY WERE AWARE OF THIS ISSUE AND AFTER 2 TIMES BRING IT IN AND NEARLY $1000. THE DAY AFTER COMING OUT OF THE SHOP AND BEING FIXED FOR THE 2NS TIME, MY CAR TU... Read more
Crash
2 injured
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX50. THE CONTACT PURCHASED THE VEHICLE FROM INFINITI OF ORLAND PARK (8751 W 159TH ST, ORLAND PARK, IL 60462), BUT WAS INFORMED THAT SHE COULD NOT TAKE OWNERSHIP BECAUSE IT NEEDED UNKNOWN RECALL REPAIRS. THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL REPAIRS WERE PERFORMED. WHILE DRIVING AT LOW SPEEDS, A GRINDING NOISE WAS HEARD UNDERNEATH THE DRIVER'S ... Read more
Crash
1 injured
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX50. THE CONTACT PURCHASED THE VEHICLE FROM INFINITI OF ORLAND PARK (8751 W 159TH ST, ORLAND PARK, IL 60462), BUT WAS INFORMED THAT SHE COULD NOT TAKE OWNERSHIP BECAUSE IT NEEDED UNKNOWN RECALL REPAIRS. THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL REPAIRS WERE PERFORMED. WHILE DRIVING AT LOW SPEEDS, A GRINDING NOISE WAS HEARD UNDERNEATH THE DRIVER'S ... Read more
Crash
1 injured
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX50. THE CONTACT PURCHASED THE VEHICLE FROM INFINITI OF ORLAND PARK (8751 W 159TH ST, ORLAND PARK, IL 60462), BUT WAS INFORMED THAT SHE COULD NOT TAKE OWNERSHIP BECAUSE IT NEEDED UNKNOWN RECALL REPAIRS. THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL REPAIRS WERE PERFORMED. WHILE DRIVING AT LOW SPEEDS, A GRINDING NOISE WAS HEARD UNDERNEATH THE DRIVER'S ... Read more
Crash
1 injured
Incident date: Jul 17, 2018
BRAKE LIGHT COMES ON WHILE DRIVING, WHEN PRESSURE IS APPLIED TO BRAKES UNDER 40MPH THERE IS A GRINDING NOISE AND THE BRAKES SKIP. YOU CAN TURN THE IGNITION OFF AND BACK ON AND SOMETIMES THE BRAKE LIGHT GOES OFF AND EVERYTHING IS FINE AND SOMETIMES IT IS NOT. THERE SEEMS TO BE NO RHYME OR REASON. SOME DAYS IT NEVER COMES ON AND SOME DAYS IT NEVER GOES OFF. AFTER RESEARCHING ONLINE IT APPEARS THAT ... Read more
Incident date: Jul 17, 2018
BRAKE LIGHT COMES ON WHILE DRIVING, WHEN PRESSURE IS APPLIED TO BRAKES UNDER 40MPH THERE IS A GRINDING NOISE AND THE BRAKES SKIP. YOU CAN TURN THE IGNITION OFF AND BACK ON AND SOMETIMES THE BRAKE LIGHT GOES OFF AND EVERYTHING IS FINE AND SOMETIMES IT IS NOT. THERE SEEMS TO BE NO RHYME OR REASON. SOME DAYS IT NEVER COMES ON AND SOME DAYS IT NEVER GOES OFF. AFTER RESEARCHING ONLINE IT APPEARS THAT ... Read more
Incident date: May 23, 2018
MY COMPLAINT IS IN REGARDS TO THE UNAVAILABILITY OF AN AIRBAG REPLACEMENT PART. I ORDERED A NEW PASSENGER SEAT AIRBAG SENSOR FOR OUR INFINITY G37 ON MAY 23. THE PART HAS BEEN ON BACKORDER SINCE THEN, WITH THE LATEST EXPECTED SHIP DATE(NOT ARRIVAL OR REPAIR DATE) BEING AUGUST 31, WHICH IS OVER THREE MONTHS! THE DEALERSHIP SAYS THAT IF ONE PART OF THE AIRBAG SYSTEM HAS A FAULT, THEN THE WHOLE AIR... Read more
Incident date: Jul 12, 2018
TL* THE CONTACT OWNS A 2005 INFINITI FX45. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING. THE DEALER (RED NOLAND INFINITI, 425 MOTOR WORLD PKWY, COLORADO SPRINGS, CO 80905, (719)-444-8881) WAS CONTACTED AND ADVISED THE CONTACT TO GET A DASHBOARD COVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 84,400.
Incident date: Jul 12, 2018
WHILE DRIVING CHECK ENGINE SOON COMES ON VEHICLE SHUTS OFF RESEARCH ITS A 1 CAM SHAFT SENSOR
Incident date: Jul 1, 2018
STEERING LOCK INPLACE HAD TO BREAK THE IGNITION TO DRIVE MY WHEEL WAS AT 1:00 MY TIRES STRAIGHT
Incident date: Jul 11, 2018
ALMOST DAILY STALLING AT LOW SPEEDS. WHEN COMING TO A SLOWDOWN, THE VEHICLE WILL STALL WITH NO ERROR CODES OR LIGHTS GIVEN EXCEPT FOR POWER COMPLETELY TURNING OFF. THIS HAS RESULTED IN NUMEROUS NEAR MISSES SINCE STEERING IS THEN NOT POWERED AND AT TIMES IN THE MIDDLE OF AN INTERSECTION. RESTART IS POSSIBLE BY PUTTING THE CAR IN NEUTRAL AND RESTARTING. I WORRY THAT THIS CAN CAUSE A WRECK WHEN S... Read more
Incident date: May 8, 2018
TL* THE CONTACT OWNED A 2006 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED PULLING TO THE RIGHT. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT AND THE FRONT PASSENGER TIRE DETACHED. THE CONTACT WAS UNCONSCIOUS WHEN SHE HIT HER HEAD AS THE VEHICLE FLIPPED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE F... Read more
Crash
1 injured
Incident date: May 8, 2018
TL* THE CONTACT OWNED A 2006 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED PULLING TO THE RIGHT. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT AND THE FRONT PASSENGER TIRE DETACHED. THE CONTACT WAS UNCONSCIOUS WHEN SHE HIT HER HEAD AS THE VEHICLE FLIPPED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE F... Read more
Crash
1 injured
Incident date: May 8, 2018
TL* THE CONTACT OWNED A 2006 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED PULLING TO THE RIGHT. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT AND THE FRONT PASSENGER TIRE DETACHED. THE CONTACT WAS UNCONSCIOUS WHEN SHE HIT HER HEAD AS THE VEHICLE FLIPPED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE F... Read more
Crash
1 injured
Incident date: Jul 11, 2018
1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. ON SEVERAL OCCASIONS, IT TRIGGERED THE SEAT BELT RESTRAINTS WHICH WAS SCARY. 4. NOTED "AIR SUCKING" SOUND FROM BRAKE PEDAL. 5. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED.
Incident date: Jan 2, 2018
MY VEHICLE NEEDS TWO CATALYTIC CONVERTERS REPLACED IN ORDER TO PASS SMOG. INFINITI DEALER WANTS $5600 TO MAKE THIS REPAIR! THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND SHOULD BE A RECALL ITEM.
Incident date: Mar 21, 2016
STICKY, MELTED AND CRACKING DASH, PROBLEM BEGINNING 2 YEARS AGO...SOME PIECES ARE OFF AND YOU CAN SEE THE "YELLOW" INTERIOR (FOAM)...THE ACTUAL MILEAGE IS 53,000 MILES.
Incident date: Jul 7, 2018
PASSENGER AIRBAG LIGHT INDICATES "AIRBAG OFF" WHEN THERE IS AN ADULT OCCUPANT SITTING IN THE PASSENGER SEAT (WEIGHING 140+ POUNDS). THIS HAPPENS INTERMITTENTLY WHILE STATIONARY, IN MOTION, AND UNDER VARIOUS CIRCUMSTANCES. THE VEHICLE HAS 137,000 MILES ON IT AND THE ISSUE HAS BECOME MORE FREQUENT. THE ISSUE WAS FIRST NOTICED YEARS AGO BUT WAS NOT AS FREQUENT.
Incident date: Jun 18, 2018
THE POWER SEATS LOST ITS MEMORY FUNCTION
Incident date: Jun 18, 2018
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION T... Read more
Incident date: Jun 18, 2018
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION T... Read more
Incident date: Jun 18, 2018
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION T... Read more
Incident date: Apr 21, 2018
MY DASH BOARD IS CRACKED IN MANY PLACES, STICKY OR TACKY IN SOME AREAS AND COMPLETELY DISINTEGRATED IN OTHERS. ALL THE A.C. VENTS HAVE CRACKS AROUND THEM. I HAD A 2010 INFINITY G37 PREVIOUSLY AND EXPERIENCED THE SAME PROBLEM WITH THE DASH. I BELIEVE IT'S AN INHERENT PROBLEM WITH NISSAN/INFINITY. THEY'VE HAD PROBLEMS ALSO WITH THE ALTIMA AND DID ISSUE A RECALL IN THE STATE OF FLORIDA. MY WIF... Read more
Incident date: Jun 27, 2018
MY DRIVE SHAFT BROKE WHILE I WAS ON THE HIGHWAY DRIVING AT 65MPH. THE DRIVE SHAFT THEN BANG A MASSIVE DENT IN THE ENGINE. 1200$ I WAS LUCKY ENOUGH TO BE ALIVE TO REPORT THIS
Incident date: Jun 27, 2018
MY DRIVE SHAFT BROKE WHILE I WAS ON THE HIGHWAY DRIVING AT 65MPH. THE DRIVE SHAFT THEN BANG A MASSIVE DENT IN THE ENGINE. 1200$ I WAS LUCKY ENOUGH TO BE ALIVE TO REPORT THIS
Incident date: Jul 2, 2018
2017 INFINITI Q60. CONSUMER WRITES IN REGARDS TO UNSAFE AND UNUSABLE TIRES ON VEHICLE. *LD THE CONSUMER STATED 5 TIRES WERE REPLACED IN 2 MONTHS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER A SOLUTION. *JS
Incident date: Jul 1, 2018
DRIVER LOST COMPLETE CONTROL TODAY IN A PARKING LOT. THE BRAKES STEERING AND ENGINE SHUT DOWN PREVENTING ANY CONTROL BY THE DRIVER, THE CAR STOPPED ROLLED AND STOPPED ON ITS OWN. LUCKILY WAS IN A PARKING LOT AND WAS INVOLVED IN ANY ACCIDENT.
Incident date: Jul 1, 2018
DRIVER LOST COMPLETE CONTROL TODAY IN A PARKING LOT. THE BRAKES STEERING AND ENGINE SHUT DOWN PREVENTING ANY CONTROL BY THE DRIVER, THE CAR STOPPED ROLLED AND STOPPED ON ITS OWN. LUCKILY WAS IN A PARKING LOT AND WAS INVOLVED IN ANY ACCIDENT.
Incident date: Jul 1, 2018
DRIVER LOST COMPLETE CONTROL TODAY IN A PARKING LOT. THE BRAKES STEERING AND ENGINE SHUT DOWN PREVENTING ANY CONTROL BY THE DRIVER, THE CAR STOPPED ROLLED AND STOPPED ON ITS OWN. LUCKILY WAS IN A PARKING LOT AND WAS INVOLVED IN ANY ACCIDENT.
Incident date: Jun 30, 2018
ON TWO SEPARATE OCCASIONS WHILE THE CAR WAS MOVING IN A DRY PARKING LOT AND APPLYING MY BRAKES, MY ABS BRAKES KICKED ON FOR NO REASON AND THE CAR WAS DIFFICULT TO CONTROL AND STOP. THE LIGHT CAME ON AS WELL AND I HEARD ALOT OF GRINDING. THIS WAS VERY SCARY AS BOTH TIMES I HAD MY CHILDREN IN THE CAR. THE ONLY WAY TO RESET ABS WAS TO TURN OFF VEHICLE. I AM SO AFRAID THAT THIS WILL HAPPEN AGAIN AN... Read more
Incident date: May 25, 2018
ABOUT A MONTH AGO, I WAS DRIVING MY CAR HOME FROM THE STORE AND THE ENGINE STALLED AS I WAS ABOUT TO PULL INTO THE PARKING SPACE. I THOUGHT THE BATTERY WAS DEAD, SO I CALLED A FAMILY MEMBER TO GIVE ME A JUMP. THE CAR STARTED BACK UP AND DROVE FINE FOR ABOUT TWO DAYS. THEN IT HAPPENED AGAIN, I WAS ON MY WAY HOME FROM PICKING THE KIDS UP FROM SCHOOL AND THE ENGINE STALLED AGAIN, RIGHT IN THE MIDD... Read more
Incident date: May 25, 2018
ABOUT A MONTH AGO, I WAS DRIVING MY CAR HOME FROM THE STORE AND THE ENGINE STALLED AS I WAS ABOUT TO PULL INTO THE PARKING SPACE. I THOUGHT THE BATTERY WAS DEAD, SO I CALLED A FAMILY MEMBER TO GIVE ME A JUMP. THE CAR STARTED BACK UP AND DROVE FINE FOR ABOUT TWO DAYS. THEN IT HAPPENED AGAIN, I WAS ON MY WAY HOME FROM PICKING THE KIDS UP FROM SCHOOL AND THE ENGINE STALLED AGAIN, RIGHT IN THE MIDD... Read more
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Jun 28, 2018
Incident date: Apr 21, 2018
ON A RECENT TRIP TO SAN ANTONIO, TX HILL COUNTRY ON A VERY HOT DAY, THE HYBRID SYSTEM OVER-HEATED ON A SLOW SPEED CLIMB TO A STEEP HILL. ENGINE AND TRANSMISSION SHUTTER AND STOPPED POWERING THE WHEELS. THE VEHICLE START TO ROLL BACK ON TO CARS COMING BEHIND. I HAD TO PRESS EMERGENCY BRAKE AND SHUT OFF THE ENGINE FOR 10 MINUTES. ON START THE HYBRID WARNING SIGN WAS STILL ON. HOWEVER THE POWERR TO W... Read more
Incident date: Jun 26, 2018
WHILE IN MOTION ATTEMPTED TO STOP AT INTERSECTION RED LIGHT. VEHICLE FAILED TO STOP. LIGHTS ON DASH BLINK, POWER LOCKS OPEN AND CLOSE ALONG WITH WINDOWS BY SELF WHILE IN MOTION AND STATIONARY. SEVERAL OCCASIONS VEHICLE WOULD NOT START. DEALER STATES "NO ISSUES FOUND".