Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: May 29, 2018
THERE IS HESITATION, ALMOST STALLING, WHEN I AM EITHER GOING SLOW, WHEN I AM TAKING OFF FROM A STOPPED POSITION, OR WHEN I AM GOING UP A HILL BEHIND VEHICLES AT A LIGHT, SO I AM STARTING AND STOPPING BECAUE WE ARE NOT GETTING THROUGH THE LIGHT. THIS SHOULD BE A RECALL AND NOT JUST A BULLETIN. THIS IS VERY DANGEROUS. IF I TRY TO PULL OUT AND MY CAR HESITATES, STOPS, OR STALLS IT CAN PUT ME AND O... Read more
Incident date: May 2, 2018
THE AIRBAG LIGHT ON THE DASHBOARD HAS BEEN BLINKING. I TOOK IT TO GET REPAIRED AND THE DEALER TOLD ME I WOULD HAVE TO REPLACE THE PASSENGER SEAT. THE COST IS $7,000. I HAVE NOT DONE ANYTHING TO THE SEAT. SO, NO AIRBAG WILL BE DEPLOYED IF I AM IN AN ACCIDENT. WHY HAS THIS NOT BEEN RECALLED? THIS SHOULD BE ON THE MAKER OF THE VEHICLE AND NOT THE CONSUMER.
Incident date: May 2, 2018
THE AIRBAG LIGHT ON THE DASHBOARD HAS BEEN BLINKING. I TOOK IT TO GET REPAIRED AND THE DEALER TOLD ME I WOULD HAVE TO REPLACE THE PASSENGER SEAT. THE COST IS $7,000. I HAVE NOT DONE ANYTHING TO THE SEAT. SO, NO AIRBAG WILL BE DEPLOYED IF I AM IN AN ACCIDENT. WHY HAS THIS NOT BEEN RECALLED? THIS SHOULD BE ON THE MAKER OF THE VEHICLE AND NOT THE CONSUMER.
Incident date: May 24, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TAKEN TO NEWTON NISSAN (1461 NASHVILLE PIKE, GALLATIN, TN 37066) WHERE IT WAS DIAGNOSED THAT THE FAN HARNESS FAILED. THE CONTACT MENTIONED THAT THE FAN HARNESS HAD BEEN REPLACED FOUR MONTHS PRIOR TO THE FIRE. THE MANUFACTURER WAS NOT NOTI... Read more
Fire
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSAXLE AND DIFFERENTIAL WERE FRACTURED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WA... Read more
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2003 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSAXLE AND DIFFERENTIAL WERE FRACTURED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WA... Read more
Incident date: May 23, 2018
THE SUNROOF EXPLODED. I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A LOUD EXPLOSION WHICH CAUSED ME TO SWERVE TO AVOID COLLISION WITH OTHER VEHICLES. THERE ARE SOME GLASS SHARDS THAT FLEW OUT. I HAD MINOR CUTS ON MY HAND WHEN I TRIED TO INSPECT THE DAMAGE. NO OTHER FACTORS INVOLVED, NO WEATHER CHANGES, ETC.
1 injured
Incident date: May 1, 2018
INFINITI HAS NEVER OFFICIALLY ISSUED A RECALL BUT SHOULD HAVE SINCE ALL 2011-2013 INFINITI QX56 HAVE CATALYTIC CONVERTER ISSUES THAT NEED TO BE REPLACED. IT IS COVERED IF YOU REPLACE BEFORE 80K MILES BUT IF YOU DO NOT KNOW ABOUT IT COULD COST YOU $6,000. IT IS AN ISSUE WITH ALL OF THEM THAT INFINITI DOES NOT WANT TO ADDRESS BUT SHOULD RECALL AND HELP CUSTOMERS SINCE IT IS AN ERROR THEY MADE IN T... Read more
Incident date: May 20, 2018
I RENTED A VEHICLE FROM HERTZ AT GEORGE BUSH INTERCONTINENTAL AIRPORT IN HOUSTON, TEXAS FRIDAY MAY 18, 2018. ABOUT 2 HOURS INTO MY TRIP I CHECKED THE VEHICLE INFORMATION AND DISCOVERED THAT THE TIRE PRESSURE WAS NOT AT MANUFACTURES SPECIFICATIONS (35PSI). THE FRONT TWO TIRES WERE AT ABOUT 44PSI, THE REAR DRIVERS SIDE TIRE WAS AT 59PSI AND THE REAR PASSENGER TIRE WAS AT ABOUT 40PSI. I IMMEDIATELY C... Read more
Crash
Incident date: May 3, 2018
WHEN HAVING MY WINDSHIELD REPLACED, THE SEAT CARRIAGE BECAME LOOSE FROM THE FRAME OF THE CAR. THIS HAS RENDERED THE SEAT IN A PRECARIOUS AND AWKWARD POSITION, ESPECIALLY IF THE SEAT WERE TO BREAK AWAY WHILE DRIVING AND AN ACCIDENT WERE TO OCCUR. THERE IS A LOT OF INFORMATION ONLINE REGARDING MULTIPLE INFINITI CARS WITH THE SEAT CARRIAGE UNHINGING FROM THE BASE OF VEHICLE. THIS RENDERS THE SEAT IN ... Read more
Incident date: May 2, 2018
TAKATA RECALL: FLASHING AIRBAG SIGNAL ON THE DASH AFTER MINOR COLLISION WHILE STANDING IN TRAFFIC. COLLISION CENTER STATES IT'S NOT DUE TO THE COLLISION AS THE FRONT OF THE CAR AIR BAG SENSORS ARE FUNCTIONAL AND NOT DAMAGED. THEY STATE THE PASSENGER SEAT SENSOR FOR THE AIRBAG HAS MALFUNCTIONED. SOUNDS LIKE THIS HAS HAPPENED TO SEVERAL OTHER G37'S. HOPEFULLY IS ENOUGH PEOPLE VOICE THEIR COMPLAINTS... Read more
Crash
Incident date: Mar 27, 2018
BURNS OIL AT 5 QUARTS A WEEK OR MORE. PISTON RINGS ARE DEFECTIVE. COMMON FOR THIS CAR I'VE READ AND THERE WAS A RECALL THAT INFINITI ISSUED BUT THIS HAS NOT INCLUDED MY VEHICLE. SUSPENSION ALSO WEARS DOWN BRAND NEW TIRES IN LESS THAN 3 MONTHS. MY BOYFRIEND HAS THE EXACT SAME CAR AND THIS IS A PROBLEM WITH HIS VEHICLE ALSO.
Incident date: Mar 27, 2018
BURNS OIL AT 5 QUARTS A WEEK OR MORE. PISTON RINGS ARE DEFECTIVE. COMMON FOR THIS CAR I'VE READ AND THERE WAS A RECALL THAT INFINITI ISSUED BUT THIS HAS NOT INCLUDED MY VEHICLE. SUSPENSION ALSO WEARS DOWN BRAND NEW TIRES IN LESS THAN 3 MONTHS. MY BOYFRIEND HAS THE EXACT SAME CAR AND THIS IS A PROBLEM WITH HIS VEHICLE ALSO.
Incident date: May 18, 2018
2 TIMES NOW IN THE LAST FEW WEEKS WHILE USING ADAPTIVE CRUISE CONTROL THE CAR DECIDED TO TAKE OFF. I WATCHED THE CRUISE SPEED GO FROM 70 TO 80 WITHOUT ANY INPUT AND THE CAR ROCKETED TO 100 MILES AND HOUR. BRAKING WOULD SLOW IT DOWN BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE IT WOULD SPEED UP. I TRIED TURNING THE CRUISE CONTROL OFF AND THAT DIDN'T STOP IT. I CYCLED IT ON AND OFF ABOUT 5 TIMES BUT ... Read more
Incident date: Mar 14, 2018
RED AIR BAG LIGHT BEGAN FLASHING AND AMBER AIR BAG "ON/OFF" LIGHT RANDOMLY ILLUMINATES OR DOESN'T WITH NO PASSENGER PRESENT IN THE PASSENGER SEAT. DO NOT KNOW IF IT IS SAFE FOR PASSENGER OF INFANT SEAT TO RIDE IN THAT SEAT. VERY EXPENSIVE DEALER REPAIR. SHOULD BE A SAFETY RECALL ISSUE.
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2004 INFINITI G35. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE INDEPENDENTLY ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST NINE TIMES. NALLEY INFINITI IN MARIETTA, GEORGIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS... Read more
Incident date: May 1, 2018
INFINITY HAS A VOLUNTARY RECALL, NSTSA #08V-521 FOR THE PASSENGER AIR BAG OCCUPANT SENSOR (OCS) ON 2008 INFINITY G35 WITH ERROR CODE B1022. MY CAR HAS ERROR CODE B1018 WITH IS THE SAME ISSUE AND THEY WILL NOT REPLACE THE SENSOR. THEY WANT TO CHARGE ME $7000 TO REPLACE THE SEAT BOTTOM. THIS SHOULD BE COVERED UNDER THE RECALL.
Incident date: May 14, 2018
WHILE IN MOTION, THE ENGINE IS EXTREMELY LOUD, ALMOST LIKE A RACE CAR OR BIG TRUCK. THIS CONTINUES IN LOWER GEARS AND AT SLOWER SPEEDS. AROUND 50-60 MPH, THE SOUND SMOOTHS OFF. THEN, WHEN SLOWING DOWN, REOCCURS. WILL SOME TIMES STUTTER WHEN TAKING OFF FROM A TURN OR ON ACCELERATION. THIS DELAY COULD CAUSE AN ACCIDENT.
Incident date: May 10, 2018
THE DRIVER SEAT REAR BRACKET BROKE UNDER NORMAL USE AND HAS RESULTED IN THE SEAT NOT BEING SECURELY ATTACHED TO THE FRAME. I WAS ENTERING THE PARKED VEHICLE WHEN IT BROKE. AS A RESULT THE SEAT FLIPS FORWARD WHEN STOPPING WHICH IS EXTREMELY UNSAFE. JUDGING BY THE HUNDREDS (M/B THOUSANDS OF COMPLAINTS ONLINE) THIS IS CLEARLY A MAJOR MANUFACTURING DEFECT THAT NISSAN SHOULD REPAIR AT NO COST TO OWNERS... Read more
Incident date: Nov 10, 2016
FROMT AIR BAG PROBLEAM RED LIGHT IN DASH ON AIR BAG LIGHT ON
Incident date: Oct 1, 2011
VEHICLE HAS HAD SIGNIFICANT ISSUES WITH THE CONVERTIBLE ROOF OPERATION SINCE PURCHASE WITH SERVICE FROM THE DEALER SEVERAL TIMES A YEAR. DEALER KEEPS THE CAR FOR SEVERAL WEEKS EACH VISIT. NEW MOTOR PLACED FALL 2017; ROOF IS NOT FUNCTIONING AGAIN ONLY BEING USED A FEW TIMES SINCE THE MOTOR WAS PLACED. THIS ISSUE HAS BEEN CONSISTENT EACH TIME A NEW REASON IS GIVEN BY THE DEALER AT SIGNIFICANT COST. ... Read more
Incident date: Sep 1, 2017
THE INFINITI QX80 OFFERS A SOS SERVICE FOR THIS VEHICLE, HOWEVER THEY ARE UNABLE TO GET THIS SERVICE TO WORK ON MY VEHICLE.
Incident date: May 3, 2018
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Incident date: May 3, 2018
VEHICLE WAS STOPPED AT THE RED LIGHT. THIS VEHICLE HAS A STOP-START SYSTEM. WHEN I PUT MY FOOT OFF THE BRAKE, I SHOWED SYSTEM FAILURE AND DID NOT START THE ENGINE. I BROUGHT THIS TO INIFITNI DEALER, THERE WAS THE SAME RECALL ON DIFFERENT VIN. THEY COULD NOT DO ANYTHING ABOUT THIS SAFETY CONCERN.
Incident date: Dec 28, 2017
CAMPERS. THE CAR DOES NOT HAVE ANY ALIGNMENT ISSUES. DOES NOT STEER LEFT OR RIGHT. NO POT HOLES ROLLED OVER. BUT THE CAR IS BURNING THE TIRES FROM THE INSIDE WEAR OF THE TIRES EQUALLY IN BOTH FRONT TIRES. INIFINITI DEALER SUGGESTED I BUY 4 NEW TIRES SINCE ALL FOUR ARE ABOUT THE SAME SINCE I HAVE BEEN ROTATING. AND THEY BLAME THE ALIGNMENT OF THE CAR. I SEE NO ISSUES WITH MY ALIGNMENT AND THEY SAY ... Read more
Incident date: Dec 28, 2017
CAMPERS. THE CAR DOES NOT HAVE ANY ALIGNMENT ISSUES. DOES NOT STEER LEFT OR RIGHT. NO POT HOLES ROLLED OVER. BUT THE CAR IS BURNING THE TIRES FROM THE INSIDE WEAR OF THE TIRES EQUALLY IN BOTH FRONT TIRES. INIFINITI DEALER SUGGESTED I BUY 4 NEW TIRES SINCE ALL FOUR ARE ABOUT THE SAME SINCE I HAVE BEEN ROTATING. AND THEY BLAME THE ALIGNMENT OF THE CAR. I SEE NO ISSUES WITH MY ALIGNMENT AND THEY SAY ... Read more
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
May 8, 2018
Incident date: May 1, 2018
AUTOMATIC TRANSMISSION ZERKS AND LURCHES, AND SOMETIMES FAILS TO ENGAGE WHEN STARTING FROM FULL STOP. THE SAME ISSUE OCCURS WHEN TRYING TO REVERSE. THE ISSUE IS ESPECIALLY A PROBLEM WHEN STARTING FROM A FULL STOP ON A HILL. THE BEVERLY HILLS INFINITI REPAIR GARAGE SAID THEY COULD NOT DUPLICATE THE ISSUE, YET IT IS A WELL-KNOWN ISSUE AS DESCRIBED BY SEVERAL OWNERS VIA INTERNET POSTINGS.
Incident date: May 8, 2018
CODE P0524. ENGINE OIL PRESSURE, CAUSED BY MY MANUFACTURER INSTALLING BAD GASKETS. COMMON PROBLEM ON ALL 2009 G37 INFINITI MODELS.
Incident date: Apr 16, 2018
I TOOK THE CAR TO JIM COLEMAN INFINITI SERVICE DEPARTMENT TO FIND OUT WHY THE AIR BAG WARNING LIGHT IS FLASHING NON-STOP. AFTER THE DIAGNOSTIC THEY CONCLUDED IT WAS DUE TO PASSENGER SIDE OCS SENSOR FAULTY, SO IN ORDER TO REPLACE THE SENSOR THEY NEED TO REPLACE THE ENTIRE PASSENGER SEAT DUE TO SENSOR EMBEDDED IN THE SEAT AND ASKING FOR AROUND $4500 FOR PARTS AND $600 FOR LABOR. IT'S OUTRAGEOUS! ... Read more
Incident date: Apr 16, 2018
I TOOK THE CAR TO JIM COLEMAN INFINITI SERVICE DEPARTMENT TO FIND OUT WHY THE AIR BAG WARNING LIGHT IS FLASHING NON-STOP. AFTER THE DIAGNOSTIC THEY CONCLUDED IT WAS DUE TO PASSENGER SIDE OCS SENSOR FAULTY, SO IN ORDER TO REPLACE THE SENSOR THEY NEED TO REPLACE THE ENTIRE PASSENGER SEAT DUE TO SENSOR EMBEDDED IN THE SEAT AND ASKING FOR AROUND $4500 FOR PARTS AND $600 FOR LABOR. IT'S OUTRAGEOUS! ... Read more
Incident date: Apr 15, 2017
INFINITY G35 SHUTS OFF WHILE DRIVING VCD LIGHT COMES ON SLIP LIGHT COMES ON AND CHECK ENGINE LIGHT COMES ON. THE G35 DIES, LOW POWER, OR SPUTTERS AT LOW OR SLOWING ENGINE SPEED E.G. WHEN SLOWING FOR TRAFFIC SIGNALS, OR TURNING (USUALLY ACROSS A LANE OF TRAFFIC!). I HAVE HAD IT HAPPEN ON THE INTERSTATE IT WAS IMMEDIATELY FOLLOWING A SHARP RELEASE OF THE ACCELERATOR, AS WHEN PUNCHING IT TO PASS THEN... Read more
Incident date: May 3, 2018
TODAY, I WAS TOLD THAT I HAVE TO REPLACE THE CATALYTIC CONVERTER, WHICH GOING TO COST ME $2,000. I AM THE ORIGINAL CAR OWNER. I RESEARCHED OTHER SITES AND IT APPEARS THERE CATALYTIC CONVERTER ISSUES ON INFINITI 2011 - 2013 QX56 VEHICLES. PLEASE LOOK INTO THESE WEBSITES. THERE SHOULD BE SOME TYPE OF RECALL FOR THESE VEHICLES REGARDING THE CATALYTIC CONVERTER. REFER TO WEBSITES: HTTPS://INFIN... Read more
Incident date: Apr 27, 2018
THE INFINITY DASHBOARD MELTS CAUSING THE RELEASE OF DANGEROUS FUMES, CAUSING THE DASH TO ALSO CRACK. MY CAR WAS IN A GARAGE AND PARKED FOR SEVERAL HOURS WHEN THE CRACKED DASH OCCURRED, BUT MUST HAVE MELTED WHEN DRIVING IT DURING THE DAY.
INFINITI
Q50 HYBRID
(2015) — ELECTRONIC STABILITY CONTROL (ESC)
May 1, 2018
Incident date: May 1, 2018
VEHICLE LURCHES BACK AND FORTH WHEN ACCELERATING WITH A GOOD AMOUNT OF EFFORT FROM A STOP ON RIGHT HAND TURNS CAUSING THE CAR TO ACT LIKE IT IS SLAMMING ON THE BRAKES AND THEN ACCELERATING REPEATEDLY FOR ABOUT 3-4 SECONDS. THIS HAS NEARLY CAUSED ME TO BE REAR ENDED NUMEROUS TIMES. I HAVE HAD THE VEHICLE IN THE SHOP 3 TIMES FOR THIS AND WAS TOLD IT WAS NOT NORMAL AND THAT TRACTION CONTROL WAS DET... Read more
INFINITI
Q50 HYBRID
(2015) — FUEL/PROPULSION SYSTEM
May 1, 2018
Incident date: May 1, 2018
VEHICLE LURCHES BACK AND FORTH WHEN ACCELERATING WITH A GOOD AMOUNT OF EFFORT FROM A STOP ON RIGHT HAND TURNS CAUSING THE CAR TO ACT LIKE IT IS SLAMMING ON THE BRAKES AND THEN ACCELERATING REPEATEDLY FOR ABOUT 3-4 SECONDS. THIS HAS NEARLY CAUSED ME TO BE REAR ENDED NUMEROUS TIMES. I HAVE HAD THE VEHICLE IN THE SHOP 3 TIMES FOR THIS AND WAS TOLD IT WAS NOT NORMAL AND THAT TRACTION CONTROL WAS DET... Read more
INFINITI
Q50 HYBRID
(2015) — POWER TRAIN
May 1, 2018
Incident date: May 1, 2018
VEHICLE LURCHES BACK AND FORTH WHEN ACCELERATING WITH A GOOD AMOUNT OF EFFORT FROM A STOP ON RIGHT HAND TURNS CAUSING THE CAR TO ACT LIKE IT IS SLAMMING ON THE BRAKES AND THEN ACCELERATING REPEATEDLY FOR ABOUT 3-4 SECONDS. THIS HAS NEARLY CAUSED ME TO BE REAR ENDED NUMEROUS TIMES. I HAVE HAD THE VEHICLE IN THE SHOP 3 TIMES FOR THIS AND WAS TOLD IT WAS NOT NORMAL AND THAT TRACTION CONTROL WAS DET... Read more
Incident date: Jan 23, 2018
TRANSMISSION REQUIRING FREQUENT REPLACEMENT MY TRANSMISSION HAS BEEN REPLACED TWICE IN THE PAST YEAR AND IS CURRENTLY EXPERIENCING ISSUES AGAIN. PRIOR TO THE FIRST REPLACEMENT, THE ENGINE WOULD STUTTER WHEN OPERATING AT LOAD SPEEDS. AFTER THE FIRST TRANSMISSION REPLACEMENT, THE ISSUE MANUFACTURED IN DANGEROUS SITUATIONS. FOR EXAMPLE, WHEN MERGING ONTO A HIGHWAY, THE CAR WOULD NOT ACCELERATE PAST ... Read more
Incident date: Jan 15, 2018
I HAVE BEEN HAVING PROBLEMS STARTING THE CAR FROM THE INITIAL PURCHASE NEW - ITS BEEN TO THE DEALERSHIP TWICE - ONE TIME TOWED IN. THEY REPLACE THE BATTERIES IN THE CAR AND REMOTE BUT AFTER THE CAR SITS FOR A WEEK OR TWO IT WONT START. HAD TO BUY A JUMP STARTER.
Incident date: Feb 9, 2018
I WAS DRIVING DOWN BACK STREET AND APPLIED BRAKES DUE TO A STOP SIGN AHEAD OF ME AND MY VEHICLE DID NOT STOP. I WAS IN TOTAL SHOCK AT THE TIME OF THE ACCIDENT AND COULD NOT BELIEVE I REAR ENDED ANOTHER VEHICLE. THE DATE OF THE ACCIDENT WAS 2/9/2018. AFTER SPEAKING WITH TWO OF MY OTHER FRIENDS WEEKS LATER. MY FRIEND THAT OWNER A NISSAN MURANO REAR ENDED ANOTHER CAR WHEN SHE APPLIED THE BRAKES. ... Read more
Crash
1 injured
Incident date: Apr 29, 2018
RETURNING HOME FROM A TRIP TO BIRMINGHAM, AL ON SUNDAY APR 29TH, 2018 AND NOTICED THE AIR WAS NO LONGER COOLING IN THE CAR. MADE AN APPOINTMENT WITH INFINITI TO TAKE THE CAR IN TO BE CHECKED OUT ON MONDAY APR 30. UPON GETTING CAR CHECKED OUT WAS TOLD THAT A ROCK ALLEGEDLY WENT THROUGH THE GRILL, SOME HOW MISSED ALL THE OTHER COMPONENTS IN THE CAR AND HIT THE CONDENSER/COOLANT LINE AND CAUSED ALL... Read more
Incident date: Apr 23, 2018
MY BRAKES SOMETIMES JUST GOES CRAZY!!! THE PETAL GOES TO THE FLOOR AND IT GRINDS AND IT IS COMPLETELY OUT OF CONTROL. IT ONLY GIVES ME ONE DATE BELOW BUT IT HAS HAPPENED MULTIPLE TIMES.
Incident date: Apr 23, 2018
THE DASHBOARD OF THE COUPE 2005 INFINITI G35 IS MELTING AND BECOMES STICKY REGARDLESS OF CLEANING. TODAY I NOTICED THAT THE DASHBOARD HAS BECOME CRACKED AND COMPROMISED, WHICH MAY LEAD TO AN AIRBAG ISSUE DOWN THE LINE. ASIDE, FROM THE AIRBAG, I BELIEVE THIS MATERIALS COULD BE HAZARDOUS AS THEY MUST BE OF LOW QUALITY TO "MELT" WHEN IT ISN'T IN MUCH SUNLIGHT. THE VEHICLE IS ALWAYS GARAGED EVERY D... Read more
Incident date: Apr 23, 2018
THE DASHBOARD OF THE COUPE 2005 INFINITI G35 IS MELTING AND BECOMES STICKY REGARDLESS OF CLEANING. TODAY I NOTICED THAT THE DASHBOARD HAS BECOME CRACKED AND COMPROMISED, WHICH MAY LEAD TO AN AIRBAG ISSUE DOWN THE LINE. ASIDE, FROM THE AIRBAG, I BELIEVE THIS MATERIALS COULD BE HAZARDOUS AS THEY MUST BE OF LOW QUALITY TO "MELT" WHEN IT ISN'T IN MUCH SUNLIGHT. THE VEHICLE IS ALWAYS GARAGED EVERY D... Read more
Incident date: Apr 3, 2018
I WAS DRIVING HOME AND WAS STOPPED AT A RED LIGHT. I FELT A JERK FROM UNDER THE HOOD THEN THE CHECK ENGINE LIGHT CAME ON. MY CAR THEN BEGAN TO DRIVE VERY SLUGGISHLY AND STRUGGLED TO PICK UP SPEED. I MADE IT HOME A FEW BLOCKS AWAY AND HAD IT TOWED TO THE SHOP WHERE I WAS TOLD I NEEDED A NEW TRANSMISSION. THE CODES I RECEIVED WERE P1754, P1757, AND P1759. I WAS TOLD THERE WAS A RECALL FOR THE 5 SPEE... Read more
Incident date: Apr 3, 2018
I WAS DRIVING HOME AND WAS STOPPED AT A RED LIGHT. I FELT A JERK FROM UNDER THE HOOD THEN THE CHECK ENGINE LIGHT CAME ON. MY CAR THEN BEGAN TO DRIVE VERY SLUGGISHLY AND STRUGGLED TO PICK UP SPEED. I MADE IT HOME A FEW BLOCKS AWAY AND HAD IT TOWED TO THE SHOP WHERE I WAS TOLD I NEEDED A NEW TRANSMISSION. THE CODES I RECEIVED WERE P1754, P1757, AND P1759. I WAS TOLD THERE WAS A RECALL FOR THE 5 SPEE... Read more
Incident date: Apr 3, 2018
I WAS DRIVING HOME AND WAS STOPPED AT A RED LIGHT. I FELT A JERK FROM UNDER THE HOOD THEN THE CHECK ENGINE LIGHT CAME ON. MY CAR THEN BEGAN TO DRIVE VERY SLUGGISHLY AND STRUGGLED TO PICK UP SPEED. I MADE IT HOME A FEW BLOCKS AWAY AND HAD IT TOWED TO THE SHOP WHERE I WAS TOLD I NEEDED A NEW TRANSMISSION. THE CODES I RECEIVED WERE P1754, P1757, AND P1759. I WAS TOLD THERE WAS A RECALL FOR THE 5 SPEE... Read more
Incident date: Jun 20, 2017
MY DASHBOARD START MELTING AND LOWER THE VISIBILITY TRUE MY FRONT WINDOW. DURING THE DAY WHEN THE SUN IS OUT I CAN HARDLY SEE ANYTHING FROM THE MIDDLE OF THE WINDOW DOWN BECAUSE IT STAY GLOSSY. IT KEEP ON GETTING WORSE AND WORSE WITH EVERY DAY! NISAN/INFINITI NEED TO TAKE CARE OF THIS PROBLEM BECAUSE COULD COST THE LOST OF SOMEONES LIFE.
INFINITI
Q50 HYBRID
(2014) — ENGINE
Apr 16, 2018
Incident date: Apr 5, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILU... Read more
INFINITI
Q50 HYBRID
(2014) — SERVICE BRAKES
Apr 16, 2018
Incident date: Apr 5, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50 HYBRID. WHILE DRIVING 30 MPH, THE "CHASSIS SYSTEM MALFUNCTION" MESSAGE DISPLAYED AND THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TURNED OFF THE VEHICLE TO CORRECT THE FAILURE, BUT THE VEHICLE FAILED TO RESTART. THE DEALER (RAY CATENA INFINITI IN EDISON, NEW JERSEY) WAS NOTIFIED, BUT COULD NOT DETERMINE THE SOURCE OF THE FAILU... Read more
Incident date: Apr 6, 2018
I WAS DRIVING ON THE FREEWAY SAW SOMETHING ON MY LANE SO I TRY TO AVOID IT BY CHANGING LANE BUT MY WHEELS LOCKED AND POWER STEERING SIGN CAME ON SO I ENDED UP DRIVING OVER AN OBJECT. I FORCED MY WHEEL TO THE EMERGENCY LANE SAFELY AFTER VEHICLES ZOOMING BY ME ON BOTH LANES AND TO A COMPLETE STOP. SHUT THE VEHICLE OFF, EXITED THE VEHICLE TO SEE SCRATCHES ON MY BUMPER. IT WAS RATHER HARD FOR ME TO FO... Read more
1 injured