Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Feb 12, 2018
AUTO HAS BEEN RECALLED DUE TO DEFECTIVE AIRBAGS. NEAREST DEALER IS 130 MILES AWAY. INFINITI REFUSES TO MAKE JUST COMPENSATION FOR TRAVEL TO REPAIR
Incident date: Sep 6, 2018
MY CAR HAS STARTED STALLING WHILE DRIVING, WHILE DRIVING! I HAVE GONE TO THE DEALER TO HAVE ISSUE FIXED, ONCE I GET IT FIXED IT HAPPENS AGAIN, AND THEN THE DEALER SAYS IT MIGHT BE SOMETHING ELSE. I HAVE A SMALL CHILD AND ITS TERRIFYING KNOWING THAT IF I'M ON THE HIGHWAY MY CAR WILL STALL OR ANYWHERE FOR THAT MATTER. IT'S BEEN HAPPENING FOR WEEKS, STARTED AT VERY LOW SPEEDS AND AS OF YESTERDAY THE... Read more
Incident date: Sep 6, 2018
MY CAR HAS STARTED STALLING WHILE DRIVING, WHILE DRIVING! I HAVE GONE TO THE DEALER TO HAVE ISSUE FIXED, ONCE I GET IT FIXED IT HAPPENS AGAIN, AND THEN THE DEALER SAYS IT MIGHT BE SOMETHING ELSE. I HAVE A SMALL CHILD AND ITS TERRIFYING KNOWING THAT IF I'M ON THE HIGHWAY MY CAR WILL STALL OR ANYWHERE FOR THAT MATTER. IT'S BEEN HAPPENING FOR WEEKS, STARTED AT VERY LOW SPEEDS AND AS OF YESTERDAY THE... Read more
Incident date: Sep 6, 2018
MY CAR HAS STARTED STALLING WHILE DRIVING, WHILE DRIVING! I HAVE GONE TO THE DEALER TO HAVE ISSUE FIXED, ONCE I GET IT FIXED IT HAPPENS AGAIN, AND THEN THE DEALER SAYS IT MIGHT BE SOMETHING ELSE. I HAVE A SMALL CHILD AND ITS TERRIFYING KNOWING THAT IF I'M ON THE HIGHWAY MY CAR WILL STALL OR ANYWHERE FOR THAT MATTER. IT'S BEEN HAPPENING FOR WEEKS, STARTED AT VERY LOW SPEEDS AND AS OF YESTERDAY THE... Read more
Incident date: Aug 30, 2018
DRIVING DOWN THE ROAD AND CAR STARTED SHAKING REALLY BAD AND THEN STOPPED ACCELERATING. IT STILL RAN JUST WOULDNT' GO FORWARD OR REVERSE. DEALER SAID PROBABLY VALVES ON TRANSMISSION NEED TO BE REPLACED WHICH WOULD COST $5960 AS MY CAR IS BEYOND THE WARRANTY AT 110,000 MILES. I WAS ALSO TOLD THAT THAT MAY NOT FIX THE PROBLEM ,BUT THAT WAS NEEDED TO BE DONE TO START THE DIAGNOSIS.
Incident date: Jul 31, 2018
I BROUGHT MY TRUCK IN FOR A RECALL WITH STRUT TOWER AND CHASSY,THEY PATCHED TBE CHASSY UP,WHEN I WENT TO PICK IT UP I DIDN'T GET 5 MINUTES UP THE ROAD AND IT WAS PULLING TO THE RIGHT HARD AND SHAKING AST 40TO 50MPH,IT'S A DRIVING HAZARD,I BROUGHT IT RIGHT BACK THEY DID AN ALIGNMENT ON IT,CALLED ME AND SAID IT'S STILL DOING IT AND THERE'S NOTHING ELSE THEY CAN DO,SO NOW I'M OUT OF A VEHICLE THEY TO... Read more
Incident date: Aug 6, 2018
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS TURNED TOWARDS THE RIGHT AND THE RIGHT BACK SIDE OF THE SEAT WAS TWISTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 83,000. **TR CONSUMER STATED TWO DAYS AFTER I FILED MY COMPLAINT WITH NHSTA, THE OTHER SIDE OF THE DRIVERS SEAT FRAME BR... Read more
Incident date: Jul 25, 2018
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER C... Read more
Incident date: Jul 25, 2018
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER C... Read more
Incident date: Jul 25, 2018
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER C... Read more
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2004 INFINITI QX56. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. IN ADDITION, THE FUEL GAUGE AND OTHER GAUGES ON THE INSTRUMENT CLUSTER DISPLAYED INACCURATE INFORMATION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INFINITI OF ELK GROVE, 8586 LAGUNA GROVE DR, ELK GROVE, CA) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLAC... Read more
Incident date: Aug 24, 2018
TIMING CHAIN FAILURE AND ALSO CATALYTIC CONVERTERS FAILED.
Incident date: Aug 24, 2018
TIMING CHAIN FAILURE AND ALSO CATALYTIC CONVERTERS FAILED.
Incident date: Aug 1, 2018
SINCE I RECEIVED THE CAR BACK IN 2015, THE REAR BACK UP CAMERA HAS A TENDENCY TO REMAIN ON THE SCREEN EVEN WHEN THE VEHICLE IS PLACED FROM REVERSE TO DRIVE. I HAVE TAKEN THE CAR INTO THE DEALERSHIP SERVICE CENTER ON CONEY ISLAND AVENUE IN BROOKLYN NY NUMEROUS TIMES AND SHOWED THEM HOW THE REAR CAMERA WAS STUCK ON THE VIDEO MONITOR. THEY SUGGESTED I SHUT THE CAR OFF AND STARTED IT AGAIN, WHICH ALLE... Read more
Incident date: Aug 25, 2018
I WAS TRAVELING ON THE INTERSTATE AND HEARD A LOUD BANG, LIKE A GUNSHOT OVERHEAD AND GLASS FELL INTO THE CABIN ON MYSELF, WIFE AND TWO KIDS. THE SUNROOF ON OUR 2014 INFINITY QX60 WAS CLOSED, BUT HAD EXPLODED INTO THOUSANDS OF PIECES. I OBSERVED NO ROAD DEBRIS OR FALLING METEORS THAT COULD HAVE STRUCK THE SUNROOF AND CAUSED IT TO EXPLODE. UPON FURTHER INVESTIGATION, IT APPEARS THAT SPONTANEOUSLY... Read more
Incident date: Aug 1, 2018
VEHICLE WAS DRIVING AT 55-60MPH, IMMEDIATELY LOST ALL POWER AND ROUGH ENGINE SHAKE ON THE HIGHWAY. MANAGED TO PULL OFF TO THE SIDE. OPENED THE HOOD TO FIND THE CATALYTIC CONVERTERS BOTH SMOKING AND GLOWING RED FROM EXCESS FUEL BEING DUMPED INTO THEM DUE TO A VERY COMMON AND WELL KNOWN BAD GROUNDING ISSUE. WORRIED THEY WOULD CAUSE A FIRE I EVACUATED MY FAMILY AND CALL A TOW TRUCK. AFTER HAVING THE ... Read more
Incident date: Aug 1, 2018
VEHICLE WAS DRIVING AT 55-60MPH, IMMEDIATELY LOST ALL POWER AND ROUGH ENGINE SHAKE ON THE HIGHWAY. MANAGED TO PULL OFF TO THE SIDE. OPENED THE HOOD TO FIND THE CATALYTIC CONVERTERS BOTH SMOKING AND GLOWING RED FROM EXCESS FUEL BEING DUMPED INTO THEM DUE TO A VERY COMMON AND WELL KNOWN BAD GROUNDING ISSUE. WORRIED THEY WOULD CAUSE A FIRE I EVACUATED MY FAMILY AND CALL A TOW TRUCK. AFTER HAVING THE ... Read more
Incident date: Aug 1, 2018
VEHICLE WAS DRIVING AT 55-60MPH, IMMEDIATELY LOST ALL POWER AND ROUGH ENGINE SHAKE ON THE HIGHWAY. MANAGED TO PULL OFF TO THE SIDE. OPENED THE HOOD TO FIND THE CATALYTIC CONVERTERS BOTH SMOKING AND GLOWING RED FROM EXCESS FUEL BEING DUMPED INTO THEM DUE TO A VERY COMMON AND WELL KNOWN BAD GROUNDING ISSUE. WORRIED THEY WOULD CAUSE A FIRE I EVACUATED MY FAMILY AND CALL A TOW TRUCK. AFTER HAVING THE ... Read more
INFINITI
Q50 HYBRID
(2015) - SERVICE BRAKES
Aug 28, 2018
Incident date: May 16, 2018
VEHICLE HAS BEEN HAVING THIS ISSUE SINCE DAY 1. SPOKE TO OTHER OWNERS WITH THE SAME ISSUE. WHEN SLOWING DOWN FROM ANY SPEED, SLIGHTLY OR QUICKLY, THE CAR SWITCHES BETWEEN EV MODE AND BACK. AT ALL TIMES THE BRAKING IS ODD. THERE ARE TIMES WHERE THE CAR LUNGES FORWARD WHEN NEARING A COMPLETE STOP, OTHER TIMES THE BRAKES SEEM TO BE LETTING GO AND GRABBING AGAIN WHEN SLOWING FROM A HIGHER SPEED. I UND... Read more
Incident date: Aug 25, 2018
TAKATA RECALL : I RECEIVED A NOTICE FROM THE NYS D OF M STATING THAT THERE WAS AN URGENT RECALL ON MY CAR, AND LISTING THE VIN AND MAKE, MODEL, YEAR. I CHECKED WITH YOUR WEB SITE AND FOUND NO RECALLS ON MY CAR. MY INFINITI DEALER CHECKED AND FOUND NO RECALL FOR MY CAR, BUT SAID THERE MAY HAVE BEEN RECALLS FOR THAT MODEL, YEAR, ETC. BUT NOT FOR MY VIN. WHO DO I TRUST?
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SUN VISORS FRACTURED. THE CONTACT STATED THAT THE SUN VISORS WERE UNABLE TO RETRACT AND WERE UNSAFE WHILE DRIVING. ON SEVERAL OCCASIONS, THE CONTACT STRUCK HIS HEAD ON THE SUN VISOR WHILE ATTEMPTING TO EXIT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. TH... Read more
Incident date: Apr 20, 2017
CATALYTIC CONVERTER ISSUES CAUSING THE CHECK ENGINE LIGHT TO COME ON
Incident date: Aug 21, 2018
CAR SUSPENSION SHIMMIES, SHAKES AND WHOLE CAR ROLLS AT HIGHWAY SPEEDS.
Incident date: Aug 10, 2016
THE DASH BOARD PLASTIC IS MELTING AND THE REFLECTION OF THE SUN MAKES IT VERY DIFFICULT TO DRIVE IN THE DIRECTION OF THE SUN AT ALL TIMES.
Incident date: Aug 20, 2018
EVER SINCE THE PURCHASE OF 00THE VEHICLE, THE DRIVER SEAT SLIDES FORWARD 3 TO 4 INCHES WHEN BRAKING WHEN TRAVELING FORWARD, EVERY TIME. THIS HAS CAUSED THE DRIVER'S FEET TO SLIP OFF THE BRAKE PEDAL, RELEASING THE BRAKE AND ALMOST COLLIDING WITH OTHER VEHICLES OR OBJECTS AHEAD.
Incident date: Dec 8, 2017
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE STATIONARY AND WHILE DRIVING VARIOUS SPEEDS,THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE ENGINE INDICATOR ILLUMINATED AND "CHECK YOUR FUE... Read more
Incident date: Dec 8, 2017
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE STATIONARY AND WHILE DRIVING VARIOUS SPEEDS,THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE ENGINE INDICATOR ILLUMINATED AND "CHECK YOUR FUE... Read more
Incident date: Aug 18, 2018
THE PASSENGER AIR BAG LIGHT ILLUMINATES (MEANING THE AIR BAG WILL NOT DEPLOY) WHEN A FULL SIZE ADULT IS SITTING IN THE PASSENGER SEAT. THE DEALERSHIP STATES THAT THE AIR BAG LIGHT SHOULD ILLUMINATE ON PARTIAL WEIGHT APPLIED TO THE SEAT BOTTOM. DEALERSHIP STATES THAT THEY TESTED BY WATCHING THE AIRBAG STATUS IN DATA MONITOR AND FOUND AIRBAG ACTIVATES WHEN SITTING IN THE SEAT PROPERLY AND TURNS OFF ... Read more
Incident date: Aug 10, 2018
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE OPERATING THE VEHICLE AND DEPRESSING THE ACCELERATOR PEDAL, A SQUEALING AND CLAPPING TYPE NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COULTER INFINITI, 6225 EAST TEST DR., MESA, AZ 85206) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF... Read more
Incident date: Aug 11, 2018
ON 8/11/2018 AT APPROXIMATELY 1315 CST I WAS DRIVING IN THE RIGHT LANE OF I-10 W BY MILE MARKER 126 AT THE POSTED SPEED LIMIT WHEN THE SUNROOF EXPLODED. NO VEHICLES WERE WITHIN 200 FEET OF OUR VEHICLE (INFINITI 2015 QX60) IN DAYLIGHT AND CLEAR VISIBILITY , NO VISIBLE DEBRIS IN ROADWAY OR VEGETATION OVERGROWTH WAS PRESENT. THE ROADWAY WAS DRY AND IN GOOD CONDITION. SUNROOF WAS CLOSED AND HAD BEEN ... Read more
Incident date: Aug 15, 2015
STEERING WHEEL LOCKED AND COULD NOT UNLOCK WITH KEY NOR COULD DEALER REPAIR SHOP. A DEALER REPAIR PERSON SAID IT WAS NOT UNUSUAL. DEALER WILL HAVE TO BREAK THE LOCK AND REINSTALL AT A COST OF $1,500+. THE CAR ONLY HAS 55,000+MILES, AND THERE ARE A NUMBER OF COMPLAINTS ISSUED OVER THE PAST FEW YEARS TO NHTSA. ONE PERSON CITED THAT THE MANUFACTURE OF THE "PART" TOLD NISSAN TO "RECALL" AND REPLAC... Read more
Incident date: Jun 18, 2017
TAKATA RECALL NEEDED ON INFINITI FX35 2012. I WAS IN MOTION, DRIVING 75 MPH ON THE FREEWAY. A PIECE OF DEBRIS BOUNCED OFF OF A CAR IN MY LEFT LANE AND FLEW UNDERNEATH MY CAR. BANG! MY AIRBAGS EJECTED AND SLAMMED MY FACE HARD. MY WHOLE FRONT WINDSHIELD BLEW WHITE. I COULDN'T SEE ANYTHING IN FRONT OF ME. TRYING TO PUSH THE AIRBAG DOWN WITH ONE HAND, WHILE STEERING WITH THE OTHER HAND AT THE ... Read more
Incident date: Aug 1, 2018
AIRBAG LIGHT FLASHING. CAR HAS 75K MILES ON IT. TOOK IT TO INFINITI FOR REPAIR. THEY SAY THE PASSENGER SEAT SENSOR IS BAD AND NEEDS TO BE REPLACED. THEY ARE SAYING IT IS NOT COVERED UNDER WARRANTY EVEN THOUGH THERE ARE NUMEROUS REPORTS OF THIS ISSUE.
Incident date: Jul 27, 2018
I HAVE A 2009 INFINITI G37X WITH 36000 MILES, BOUGHT NEW IN JULY 2009. JUST RECENTLY THE AIR BAG LIGHT STARTED FLASHING. I TOOK IT TO THE INFINITI DEALER AND WAS TOLD IT WAS THE PASSENGER AIR BAG SENSOR IN THE FRONT PASSENGER SEAT THAT WAS BAD, AND WOULD COST $6000.00 TO FIX. I SEE THIS SEEMS TO BE A PROBLEM WITH MANY OTHERS, BUT DON'T SEE A RECALL YET?
Incident date: Aug 1, 2018
THERE'S A STRONG ODOR OF GASOLINE ONCE WE PARK THE VEHICLE. I DID SOME SEARCHES ONLINE AND NOTICED THERE WAS A RECALL FOR NISSAN/INFINIT 2012 VEHICLES DUE TO 'THE FUEL PRESSURE SENSORS MAY NOT HAVE BEEN SUFFICIENTLY TIGHTENED DURING PRODUCTION. AS A RESULT, THE FUEL PRESSURE SENSOR MAY LOOSEN WITH VEHICLE USAGE AND CAUSE A FUEL LEAK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD CAUSE A ... Read more
Incident date: Aug 8, 2018
I OWN AN INFINITI QX 56 2006. I STARTED THE VEHICLE FROM MY DRIVEWAY I NOTICED THE THE GAUGE CLUSTER SHOWING THE RMP SIDE WAS NOT MOVING AND THE COOLANT LEVEL WAS FADING. SO FAR MY SPEED IS STILL MOVING BUT I'M SCARED IT WILL STOP WORKING!!!
Incident date: Jul 17, 2017
WHEN I START MY VEHICLE IT SOUNDS AS IF THERE IS SOME KIND OF BLOCKAGE. INSTEAD OF A CLEAR SOUND IT'S AS IF THERE IS A COVER OVER IT. BUT I DON'T KNOW IF THAT HAS ANYTHING TO DO WITH THE ACTUAL PROBLEM. SO WHEN I 1ST START DRIVING IT'S FINE AT LEAST I THINK IT IS BUT ONCE THE VEHICLE GETS WARMED UP ALL THE WAY. I START TO NOTICE A SLIGHT SMELL OF GAS. AS I CONTINUE TO DRIVE THE SMELL GETS WORSE AN... Read more
Incident date: Aug 10, 2018
AS I WAS DRIVING ON A NORMAL CITY STREET IN REGULAR TRAFFIC, THE DRIVER SEAT SUDDENLY STARTED MOVING FORWARD, POWERED BY THE SEAT CONTROL. I REACHED DOWN TO PUSH THE LEVER/SEAT CONTROL BACK, BUT THE SEAT MOTOR WOULD NOT STOP; IT PUSHED THE SEAT FULLY FORWARD. I STOPPED THE CAR TO MOVE IT BACK AND WAS UNABLE TO. THE OTHER SEAT FUNCTIONS WORKED: UP, DOWN, TILT, ETC. THIS HAS HAPPENED ON FOUR SEPARAT... Read more
Incident date: Aug 10, 2018
AS I WAS DRIVING ON A NORMAL CITY STREET IN REGULAR TRAFFIC, THE DRIVER SEAT SUDDENLY STARTED MOVING FORWARD, POWERED BY THE SEAT CONTROL. I REACHED DOWN TO PUSH THE LEVER/SEAT CONTROL BACK, BUT THE SEAT MOTOR WOULD NOT STOP; IT PUSHED THE SEAT FULLY FORWARD. I STOPPED THE CAR TO MOVE IT BACK AND WAS UNABLE TO. THE OTHER SEAT FUNCTIONS WORKED: UP, DOWN, TILT, ETC. THIS HAS HAPPENED ON FOUR SEPARAT... Read more
Incident date: Jul 15, 2018
I GOT IN AN ACCIDENT WHILE VISITING COLORADO WITH MY SON ON 7/15/2018 I WAS DRIVING FROM BOULDER TO DENVER PASSING THROUGH BROOMFIELD ON HWY 36. THE RENTAL CAR THAT I PICKED UP WHICH WAS SEMI-RANDOM AS I BELONG TO HERTZ PRESIDENT CIRCLE - THEY HAVE SEVERAL CARS TO CHOOSE FROM AS YOU GET OFF. SINCE MY SON WAS WITH ME WE PICKED THE COOLEST LOOKING CAR (BAD MISTAKE ON MY PART - BUT IT WAS FOR J... Read more
Crash
Incident date: Aug 9, 2018
BACKUP CAMERA AND NAV SCREEN WENT BLANK. COULDN'T USE THE BACKUP CAMERA BACKING UP IN GARAGE.
Incident date: Aug 9, 2018
BACKUP CAMERA AND NAV SCREEN WENT BLANK. COULDN'T USE THE BACKUP CAMERA BACKING UP IN GARAGE.
Incident date: Aug 1, 2018
CATALYTIC CONVERTER BOTH SIDES NOT WORKING (112 K MILES). THIS IS A VERY PREVALENT (AND VERY EXPENSIVE) ISSUE IN MOST 2011-2013 QX56 (PLEASE SEE NHTSA COMPLAINTS AND INFINITI FORUM COMPLAINTS). IS THERE A RECALL OR WILL THERE BE ONE?
Incident date: Jun 19, 2018
TAKATA RECALL. THIS CAR IS EQUIPPED WITH 19' RIMS AND DUNLAP RUN FLAT TIRES. THIS IS NOT AN OPTION. I HAVE GOTTEN 5 FLAT TIRES WITHIN A AVERAGE OF 3800 MILES FROM POT HOLES. THIS IS NOT NORMAL WEAR AND TEAR AND IS HAZARDOUS AS WELL. EVEN THE SMALLEST POT HOLE CAN CAUSE THE TIRE'S SIDE WALL TO BLOW OUT. YOU CONSTANTLY HAVE TO CHECK THE ROADWAY FOR POT HOLES AS YOU ARE DRIVING ESPECIALLY ON HIGHWAYS... Read more
Incident date: Aug 3, 2018
HI, WHILE DRIVING ON A HIGHWAY SUDDENLY THE TRANSMISSION STARTED ACTING WEIRD. SOMETIMES SUDDEN ACCELERATION WITHOUT GIVING GAS, SOMETIMES SLOWDOWN TO BELOW 40MPH. I CAUTIOUSLY AVOID COUPLE OF CLOSE ACCIDENTS. I DROVE SLOW WITH MY BLINKERS ON TO REACH HOME. I TOOK THE CAR TO THE DEALER THIS MORNING TO CHECK THIS OUT. HOPEFULLY THIS SHOULD BE COVERED BY MANUFACTURER'S WARRANTY.
Incident date: Jun 1, 2012
I AM THE SECOND OWNER OF THIS VEHICLE. THE DASHBOARD HAS BEEN MELTING SINCE 2012. I TOOK MY VEHICLE INTO A NEW ORLEANS INFINITI DEALERSHIP WHO TOLD ME TO CONTACT THE MANUFACTURER BECAUSE THERE WAS A RECALL ON THE BUBBLED MELTING DASHBOARDS. I CALLED THE MANUFACTURER IN 2012 AND THEY TOLD ME THAT THE RECALL HAD EXPIRED. I ASKED THEM WHY DIDN'T I GET A NOTIFICATION THEY STATED THAT THE NOTIFICATION... Read more
Incident date: Dec 1, 2017
CAR COMES WITH 19"RIMS AND RUN FLAT TIRES (BRIDGESTONE DRIVE GUARD). SINCE LEASOING THE CAR IN NOVEMBER 2018, I HAVE RECEIVED 8 FLAT TIRES ALL FROM "POTHOLES" THAT RIPPED THE SIDE WALL. CONSUMER AFFAIRS SAYS THIS TIRE SHOULD NOT BE ON THIS CAR IN CERTAIN STATES IN THIS CASE NEW YORK. INFINITI DEALERS DO NOT OFFER AN OPTION AND THE UNSUSPECTING CONSUMER IS LEFT WITH A HAZARDOUS SITUATION. YOUR EYES... Read more
Incident date: Jun 13, 2018
TOOK CAR INTO INFINITI DEALER FOR AIRBAG RECALL AND THEY DAMAGED AND CRACKED DASH BOARD.THEIR WERE NO VISIBLE CRACKS BEFORE UNTIL I GOT MY CAR BACK.SHOWED TO SERVICE MANGER AND HE SAID THAT DASH HAD CRACKS IN IT ALREADY, WHICH I KNOW ISN'T TRUE.ANY HELP OB THIS MATTER WOULD BE GREATLY APPRECIATED.
Incident date: Nov 3, 2017
TL* THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TOWED TO INFINITI OF LAFAYETTE (6201 JOHNSTON ST, LAFAYETTE, LA) WHERE IT WAS DIAGNOSED THAT THE SPIRAL CABLE AND MODULE FOR THE DRIVER'S SIDE AIR BAGS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT... Read more
Incident date: Jul 5, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT STATED THAT THE HEADLIGHT LENSES HAD WATER VAPOR ON THE INSIDE, WHICH OBSCURED THE CONTACT'S VISIBILITY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO RAY CATENA INFINITI OF EDISON (900 US-1, EDISON, NJ 08817, 732-603... Read more