Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 15, 2018
2018 INFINITI Q60. CONSUMER WRITES IN REGARD TO DEFECTIVE STEERING WHEEL. *AS THE CONSUMER STATED THE STEERING WHEEL PULLED TO THE RIGHT. *JS
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING 40 MPH, THE VEHICLE SHUDDERED AND LOST POWER WHILE SHIFTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREGORY INFINITI (1121 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 362-9200), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, THE VEHICLE WAS TAKEN TO FIELDS INFINTI GLENCOE (2100 W FRONTAGE RD, ... Read more
Incident date: Oct 14, 2018
AT 106,000 MILES, OUR 2013 JX 35 WAS DIAGNOSED WITH TRANSMISSION FAILURE BY THE DEALER AND A PRIVATE CAR REPAIR SHOP. FOUND THAT THERE IS A SERVICE CAMPAIGN DATED 4/18 ADDRESSING THIS ISSUE FOR 2013 JX35 VEHICLES. OURS MEETS ALL REQUIREMENTS EXCEPT FOR VIN. WE BELIEVE OUR VIN IS ONE OF THE AFFECTED VEHICLES.
Incident date: Oct 14, 2018
AT 106,000 MILES, OUR 2013 JX 35 WAS DIAGNOSED WITH TRANSMISSION FAILURE BY THE DEALER AND A PRIVATE CAR REPAIR SHOP. FOUND THAT THERE IS A SERVICE CAMPAIGN DATED 4/18 ADDRESSING THIS ISSUE FOR 2013 JX35 VEHICLES. OURS MEETS ALL REQUIREMENTS EXCEPT FOR VIN. WE BELIEVE OUR VIN IS ONE OF THE AFFECTED VEHICLES.
Incident date: Oct 6, 2018
"TAKATA RECALL" ONLY OWNER OF 2011 QX56, ALWAYS ON TIME WITH PROPER MAINTANCE. AFTER A RECALL ON THE TIMING CHAIN 2 DAYS AFTER PICKING UP VEHICLE THE SERVICE ENGINE LIGHT CAME ON, I CALLED THE DEALER THEY ADVISED IT WAS NORMAL TO GIVE IT A FEW DAYS. AFTER 3 DAYS LIGHT SES LIGHT CAME OFF, THEN ABOUT 8 MONTHS LATER THE SERVICE ENGINE SOON LIGHT WAS BACK, GOT IT CHECKED AND IT'S THE CATALYTIC CONVER... Read more
Incident date: Oct 13, 2018
THE SUNROOF SPONTANEOUSLY EXPLODED. WE WERE DRIVING DOWN THE HIGHWAY ON A SUNNY DAY. NO OBJECTS STRUCK THE GLASS BUT IT SHATTERED. THE REMAINING GLASS IS CURVED OUTWARD AS IF PRESSURE FROM WITHIN THE CAR CAUSED IT TO SHATTER.
Incident date: Oct 5, 2018
THE FORWARD EMERGENCY BREAKING(FEB) WITH PEDESTRIAN DETECTION AND PREDICTIVE FORWARD COLLISION WARNING(PFCW) DID NOT ACTIVATE WHEN I WAS STARTING UP FROM A 4 WAY STOP SIGN INTERSECTION ON A CITY STREET. MY 2019 QX50 WAS IN MOTION WHEN IT CRASHED INTO ANOTHER VEHICLE ON THE PASSENGER DOOR AND WHEEL WELL. AIRBAGS DID NOT DEPLOY AS THE QX50 WAS , I ESTIMATE, TRAVELING <15 MPH. DAMAGE TO THE 2019 ... Read more
Crash
Incident date: Oct 5, 2018
THE FORWARD EMERGENCY BREAKING(FEB) WITH PEDESTRIAN DETECTION AND PREDICTIVE FORWARD COLLISION WARNING(PFCW) DID NOT ACTIVATE WHEN I WAS STARTING UP FROM A 4 WAY STOP SIGN INTERSECTION ON A CITY STREET. MY 2019 QX50 WAS IN MOTION WHEN IT CRASHED INTO ANOTHER VEHICLE ON THE PASSENGER DOOR AND WHEEL WELL. AIRBAGS DID NOT DEPLOY AS THE QX50 WAS , I ESTIMATE, TRAVELING <15 MPH. DAMAGE TO THE 2019 ... Read more
Crash
Incident date: Oct 5, 2018
THE FORWARD EMERGENCY BREAKING(FEB) WITH PEDESTRIAN DETECTION AND PREDICTIVE FORWARD COLLISION WARNING(PFCW) DID NOT ACTIVATE WHEN I WAS STARTING UP FROM A 4 WAY STOP SIGN INTERSECTION ON A CITY STREET. MY 2019 QX50 WAS IN MOTION WHEN IT CRASHED INTO ANOTHER VEHICLE ON THE PASSENGER DOOR AND WHEEL WELL. AIRBAGS DID NOT DEPLOY AS THE QX50 WAS , I ESTIMATE, TRAVELING <15 MPH. DAMAGE TO THE 2019 ... Read more
Crash
Incident date: Oct 5, 2018
RANDOMLY, I WILL STEP ON THE BRAKES AND THE BRAKES BEGIN TO PULSATE. THEN IT SOUNDS LIKE GRINDING SOUND AND THE BRAKE PEDAL LOSES PRESSURE. ALMOST LIKE IT HIT A VOID AND DROPPED TO THE FLOOR. I HAD TO TRY AND SLOW DOWN VEHICLE TO COME TO A STOP. CALIPERS AND PADS WERE ALL CHANGED, PER DEALER FINDINGS. AND IT CONTINUED. I DO NOT GO OVER 40 MPH FOR FEAR OF THIS HAPPENING AGAIN. IT'S CLEARLY AND UNSA... Read more
Incident date: Sep 15, 2018
DASH BOARD LOOKS LIKE START MELTING AND STICKY. WHEN DRIVING IN A SUNNY DAY REFLECTS BACK FROM THE WINDSHIELD LOOKS LIKE A MIRROR BACK INTO MY FACE FACE SOMETIMES CAN SEE AND I HAVE TO STOP THE VEHICLE TO SEE! SHOULD BE A RECALL ON IT. REALLY DANGEROUS TO DRIVE LIKE THIS!
Incident date: Oct 5, 2018
WHILE DRIVING MY VEHICLE ON CITY STREET I NOTICE THAT MY CAR SEEMED POWERLESS WHEN I PRESSED ON THE GAS PEDEL ALSO STARTED TO SHUDDER AN VIBRATE. ALSO NOTICE THAT MY HEADLIGHT WAS STARTING TO OBTAIN MOISTURE IN THEM.
Incident date: Oct 5, 2018
WHILE DRIVING MY VEHICLE ON CITY STREET I NOTICE THAT MY CAR SEEMED POWERLESS WHEN I PRESSED ON THE GAS PEDEL ALSO STARTED TO SHUDDER AN VIBRATE. ALSO NOTICE THAT MY HEADLIGHT WAS STARTING TO OBTAIN MOISTURE IN THEM.
Incident date: Apr 28, 2018
WELL WHEN I PURCHASED MY 2015 INFINITY ON04/21/18 ALL WAS WORKING FINE UNTIL A WEEK AFTER I HAD THE CAR MY DAY TIME RUNNING LIGHT ON MY DRIVER SIDE WENT OUT BUT I DO HAVE MY REGULAR RUNNING LIGHTS NOT UNDERSTANDING WHAT COULD HAVE TAKEN PLACE FOR THE LIGHT TO JUST GO OUT LIKE THAT I HAVEN'T SEEN ANOTHER INFINITY WITH THIS PROBLEM
Incident date: Sep 20, 2018
AIRBAG LIGHT FLASHING. INFINITI DEALERSHIP ADVISED SENSOR NOT WORKING. QUOTED $9,700 TO REPAIR. CALLED INFINITI CONSUMER AFFAIRS, I TRIED TO TALK ABOUT THE SAFETY ISSUES. THEY JUST CONTINUED TO SAY "NOT UNDER WARRANTY AND NO FINANCIAL ASSISTANCE AVAILABLE FROM INFINITI ". INFINITI COULD CARE LESS ABOUT SAFETY. I ALSO HAD THE SAME MODEL A YEAR AGO EXCEPT 2011. MY 16 YEAR OLD WAS INVOLVED IN AN AC... Read more
Incident date: Sep 14, 2018
NISSAN/INFINITI SAFETY ISSUE THE AIRBAG LIGHT IS BLINKING - SEWELL INFINITI MENTIONED THAT IT WAS THE OCCUPANT DETECTION SENSOR AND IT WOULD BE ROUGHLY 6000 TO FIX. THIS IS AN INSANE AMOUNT FOR A DEADLY ISSUE AS MY AIRBAGS WILL NOT DEPLOY IF I AM IN AN ACCIDENT. A GOOGLE SEARCH SHOWS A TREND OF THIS PROBLEM OCCURRING WITH THE G37, AND IT NEEDS TO BE A RECALL. NISSAN/INFINITI HAVE SEVERAL OTHER ... Read more
Incident date: Jan 1, 2012
DESPITE BEING GARAGED SINCE IT WAS PURCHASED 13 YEARS AGO, BEING WELL CARED FOR (SINGLE OWNER), AND LOW MILEAGE (JUST TURNED OVER 92K), THE DASH HAS MULTIPLE CRACKS EXTENDING THE ENTIRE WIDTH OF THE VEHICLE. THESE STARTED TO APPEAR ABOUT 6 YEARS AGO AND HAVE CONTINUED TO EXTEND AND WORSEN.
Incident date: Oct 2, 2018
HOOD LATCH DOES NOT STAY LOCKED. THE HOOD POPS OPEN WHICH CAN CAUSE AN ACCIDENT.
Incident date: Jun 1, 2016
TAKATA RECALL--------MY BROTHER WHO LIVED IN NEW YORK CITY GAVE ME HIS 2003 INFINITI I 35 WHEN HE RETIRED FROM NY PD AND GAVE ME THE INFINITI. SO I DROVE THE CAR TO CALABASH NORTH CAROLINA WHICH IS 10 MINUTE DRIVE TO MYRTLE BEACH SOUTH CAROLINA. FOR ABOUT 6 MONTHS OR SO NO PROBLEMS WITH THE AIRBAG HOWEVER IN THE MIDDLE OF THE SUMMER MY AIRBAG LIGHT COMES ON? SO I CALLED MY BROTHER AND HE TOLD ME T... Read more
Incident date: Jan 1, 2016
THE DASHBOARD ON MY CAR BECAME STICKY SEVERAL YEARS AGO. IT BECAME INCREASINGLY WORSE THIS SUMMER SUCH THAT IT CAUSES A GLARE ON THE WINDSHIELD IMPAIRING VISIBILITY. I BEGAN RESEARCHING AND DISCOVERED THAT INFINITI EXTENDED THE WARRANTY ON THE DASH FOR THIS PROBLEM FOR 8 YEARS, BUT I WAS NOT MADE AWARE SINCE I WAS NOT THE ORIGINAL OWNER. IT HAS ONLY RECENTLY BECOME A SAFETY HAZARD FOR ME WITH TH... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. IN AN ATTEMPT TO CORRECT THE FAILURE, THE CONTACT STOPPED THE VEHICLE, PLACED IT IN THE PARK POSITION, AND DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE VEHICLE ACCELERATED. THE VEHICLE WAS TOWED TO THE CONTACT... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. IN AN ATTEMPT TO CORRECT THE FAILURE, THE CONTACT STOPPED THE VEHICLE, PLACED IT IN THE PARK POSITION, AND DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE VEHICLE ACCELERATED. THE VEHICLE WAS TOWED TO THE CONTACT... Read more
Incident date: Oct 1, 2018
THE SUV HAS BEEN RECALLED FOR UNUSUAL RUSTING OF THE ENTIRE UNDERSIDE, THE NHTSA SAID THE STRUTS MAY RUST AND BREAK AWAY FROM THE BODY, THAT IS HAPPENING. WE CALLED THE NISSAN DEALER IN WINCHESTER VIRGINIA, THEY LIED AND SAID THERE IS NO SUCH RECALL.
Incident date: Oct 1, 2018
THE SUV HAS BEEN RECALLED FOR UNUSUAL RUSTING OF THE ENTIRE UNDERSIDE, THE NHTSA SAID THE STRUTS MAY RUST AND BREAK AWAY FROM THE BODY, THAT IS HAPPENING. WE CALLED THE NISSAN DEALER IN WINCHESTER VIRGINIA, THEY LIED AND SAID THERE IS NO SUCH RECALL.
Incident date: Oct 1, 2018
THE SUV HAS BEEN RECALLED FOR UNUSUAL RUSTING OF THE ENTIRE UNDERSIDE, THE NHTSA SAID THE STRUTS MAY RUST AND BREAK AWAY FROM THE BODY, THAT IS HAPPENING. WE CALLED THE NISSAN DEALER IN WINCHESTER VIRGINIA, THEY LIED AND SAID THERE IS NO SUCH RECALL.
Incident date: Sep 22, 2018
WHILE ACCELERATING, THE DRIVER SWITCHED THE VEHICLE FROM MANUAL SHIFT MODE TO AUTOMATIC. THE DRIVER NOTED A SIGNIFICANT INCREASE IN MEASURED RPM VIA THE TACHOMETER AS IF THE VEHICLE "JUMPED INTO A LOWER GEAR OR FAILED TO FIND A GEAR." THE DRIVER NOTED THAT THE REAR TIRES LOST TRACTION, CAUSING THE CAR TO TURN TOWARDS THE LEFT. SHORTLY AFTER, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. *DT ... Read more
Crash
1 injured
Incident date: Feb 1, 2018
AT 82,000 MILES THE CHECK ENGINE LIGHT CAME ON INDICATING BOTH CATALYTIC CONVERTERS WERE BAD. THEY ARE WARRANTIED TO 80K MILES AND OF COURSE MANUFACTURER WOULD NOT HELP. THIS NEEDS A RECALL, GOOGLE QX56 CATALYTIC CONVERTER AND SEE HOW MANY PEOPLE HAVE HAD THIS ISSUE.
Incident date: Sep 24, 2018
THE SERVICE ENGINE LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO THOUSAND OAKS INFINITI WHERE I REGULARLY HAVE THE VEHICLE SERVICED. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. BASED ON MY RESEARCH, THIS IS A VERY COMMON PROBLEM WITH THE CAR AND IT IS JUST A MATTER OF TIME THAT THE OTHER CATALYTIC CONVERTOR WILL ALSO NEED TO BE REPLACED.
Incident date: Sep 22, 2018
POWER STEERING PUMP AND PASSENGER AIRBAG MALFUNCTION. MANY INFINITI OWNER HAVE OR HAVE HAD THE SAME ISSUE. I THINK CUSTOMERS DON'T HAVE TO PAY FOR ANY REPAIRS IF THERE IS A BIG DEMAND ON THESE PROBLEMS. THESE TWO PROBLEMS HAPPEN WHEN MY FAMILY AND I WERE DRIVING ON THE HIGHWAY. I DON'T UNDERSTAND WHY THIS PROBLEM HASN'T BEEN CALLED AS A RECALL.
Incident date: Sep 22, 2018
POWER STEERING PUMP AND PASSENGER AIRBAG MALFUNCTION. MANY INFINITI OWNER HAVE OR HAVE HAD THE SAME ISSUE. I THINK CUSTOMERS DON'T HAVE TO PAY FOR ANY REPAIRS IF THERE IS A BIG DEMAND ON THESE PROBLEMS. THESE TWO PROBLEMS HAPPEN WHEN MY FAMILY AND I WERE DRIVING ON THE HIGHWAY. I DON'T UNDERSTAND WHY THIS PROBLEM HASN'T BEEN CALLED AS A RECALL.
Incident date: Sep 21, 2018
BRAKE LIGHT KEEPS COMING OFF AND WEIRD NOISE WHEN PRESSING IT, CAR ONLY HAS 39K MILES
Incident date: Sep 21, 2018
DASHBOARD HAS BECOME TACKY AND HIGHLY REFLECTIVE CAUSING A SEVERE GLARE WHEN THE SUN HITS IT. VEHICLE SURGES WHILE COMING TO A STOP. ENOUGH TO HIT SOMETHING IF YOU DO NOT HAVE THE BRAKE PEDAL PRESSED ABNORMALLY HARD.
Incident date: Sep 21, 2018
DASHBOARD HAS BECOME TACKY AND HIGHLY REFLECTIVE CAUSING A SEVERE GLARE WHEN THE SUN HITS IT. VEHICLE SURGES WHILE COMING TO A STOP. ENOUGH TO HIT SOMETHING IF YOU DO NOT HAVE THE BRAKE PEDAL PRESSED ABNORMALLY HARD.
Incident date: Sep 21, 2018
DASHBOARD HAS BECOME TACKY AND HIGHLY REFLECTIVE CAUSING A SEVERE GLARE WHEN THE SUN HITS IT. VEHICLE SURGES WHILE COMING TO A STOP. ENOUGH TO HIT SOMETHING IF YOU DO NOT HAVE THE BRAKE PEDAL PRESSED ABNORMALLY HARD.
Incident date: Sep 14, 2018
BOUGHT THIS VEHICLE FROM CREST INFINITI WITH REMAINDER OF WARRANTY WHICH JUST RAN OUT BUT AS I WENT TO SELL THE CAR PRIVATELY THE BUYER WAS A CAR DEALER IN NORMAN, OK WHO CAME DOWN TO PLANO, TX WITH TRAILER AND CASHIER'S CHECK. AFTER HOOKING UP TO DIAGNOSTIC MACHINE HE REFUSED TO PURCHASE DUE TO AN ISSUE WITH THE AIR BAGS AND SOMETHING ABOUT BYPASSED (REPORT ATTACHED TO COMPLAINT) AIR BAGS ISSUE. ... Read more
Incident date: Sep 15, 2018
PASSENGER AIR BAG OFF WARNING CAME UP, FLASHING IN RED, WHICH MEANS THE AIR BAG WOULD NOT TRIGGER, RESULT IN LIFE THREATENING AND MAY CAUSE THE DEATH FOR A PASSENGER IN THE FRONT SEAT. THE VEHICLE WAS STATIONARY IN A GARAGE, NOTICED IT IN THE MORNING.
Incident date: Sep 10, 2018
HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE
Incident date: Sep 10, 2018
HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE
Incident date: Sep 10, 2018
HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE
Incident date: Sep 3, 2018
TRANSMISSION SHUDDERS, LOSES POWER DURING ACCELERATION AND WHEN IN MOTION.
Incident date: Jun 14, 2018
CHECK ENGINE LIGHT ON, BOTH CATALYTIC CONVERTERS NEEDED REPLACING.
Incident date: Sep 12, 2018
AFTER DRIVING IN STOP AND GO TRAFFIC, SLOW SPEED WITH MANY STOPS, THE BRAKE PEDAL LOSES POWER AND BEGINS TO PULSATE. WHEN THIS HAPPENS, THE EMERGENCY BRAKE LIGHT ILLUMINATES ON THE DASHBOARD. TURMING THE VEHICLE ON/OFF SEEMS TO RESET THE CAR AND THE ISSUE IS RESLOVED.
Incident date: Sep 13, 2018
I AM HAVING BRAKE ISSUES WITH MY 2005 INFINITI QX56. THE BRAKE LIGHT KEEPS COMING ON AND IT MAKES A GRINDING NOISE. IT IS ALSO VERY HARD TO GET IT TO COME TO A STOP. JUST YESTERDAY, I ALMOST COULD NOT GET THE VEHICLE TO STOP AT A RED LIGHT. I AM ALSO HAVING AN ISSUE WITH THE FUEL GAUGE. I HAVE RUN OUT OF FUEL 3 TIMES AND EACH TIME THE THE GAUGE IS SHOWING BETWEEN 1/2 AND 1/4 FULL. BACK IN... Read more
Incident date: Sep 13, 2018
I AM HAVING BRAKE ISSUES WITH MY 2005 INFINITI QX56. THE BRAKE LIGHT KEEPS COMING ON AND IT MAKES A GRINDING NOISE. IT IS ALSO VERY HARD TO GET IT TO COME TO A STOP. JUST YESTERDAY, I ALMOST COULD NOT GET THE VEHICLE TO STOP AT A RED LIGHT. I AM ALSO HAVING AN ISSUE WITH THE FUEL GAUGE. I HAVE RUN OUT OF FUEL 3 TIMES AND EACH TIME THE THE GAUGE IS SHOWING BETWEEN 1/2 AND 1/4 FULL. BACK IN... Read more
Incident date: May 29, 2018
IN MAY 2018 THE AIRBAG LIGHT CAME ON.I IMMEDIATELY CALLED THE DEALERSHIP CONCERNING THIS MATTER LIKE THE CAR MANUAL STATED.THE SERVICE REPRESENTATIVE TOLD ME TO BRING THE VEHICLE IN FOR SERVICE.WHEN I BROUGHT THE CAR TO THE DEALERSHIP,THESERVICE REPRESENTATIVE ASK TO SEE THE WARRANTY PAPERS.AFTER LOOKING AT THE WARRANTY PAPERS,HE SAID THE AIRBAG ISN'T COVER UNDER THE WARRANTY.I'M DRIVING A UNSAFE ... Read more
Incident date: Sep 12, 2018
TL* THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING APPROXIMATELY 65 MPH, THE LETTER "H" FOR "HOT" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE JERKED. AFTERWARDS, THE VEHICLE DECELERATED TO 15 MPH. THE CONTACT DROVE THE VEHICLE TO A NEARBY FUEL STATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED (WATER PUMP, RADIATOR, RESERVOIR, ETC), BUT THE SOURCE O... Read more
Incident date: Sep 12, 2018
TL* THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING APPROXIMATELY 65 MPH, THE LETTER "H" FOR "HOT" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE JERKED. AFTERWARDS, THE VEHICLE DECELERATED TO 15 MPH. THE CONTACT DROVE THE VEHICLE TO A NEARBY FUEL STATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED (WATER PUMP, RADIATOR, RESERVOIR, ETC), BUT THE SOURCE O... Read more
Incident date: Jul 16, 2018
I RECEIVED RECALL LETTER BUT LOST IT
Incident date: Sep 7, 2018
WHEN YOU GO TO APPLY THE BRAKE IT OFTEN LOCKS UP AND STOPS IMMEDIATELY. THIS IS AN ISSUE THAT COMES AND GOES. IT ALSO AT THE SAME TIME IT IS STOPPING ABRUPTLY WITHOUT APPLYING THE BRAKE COMPLETELY IT WILL DO THE OPPOSITE AND THE BRAKE WILL DEFLATE ALL THE WAY TO THE FLOOR BEFORE STOPPING. WHILE STOP IT WILL LOSE PRESSURE AND THE BRAKE WILL SLOWLY GO TO THE FLOOR. HAVE TAKEN IT SEVERAL PLACES A... Read more
Incident date: Sep 10, 2018
SUN VISOR IS BROKEN AND HANGS DOWN IN THE SIGHT LINE OF THE DRIVER. THE CAR IS A 2014 INFINITY QX 60 AND BOTH VISORS ARE BROKEN. COST IS OVER $400 TO FIX THE FAULTY PARTS PLUS LABOR. THIS IS A SAFETY HAZARD AND A FAULTY PART THAT IS A RIP OFF FOR $400 TO FIX. CONTACTED INFINITY CORPORATE TO SEE ABOUT REPLACING THE FAULTY PARTS AND WAS TOLD THAT THEY WOULD NOT COVER ANY OF THE COST. TREATING I... Read more