Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 21, 2016
STICKY, MELTED AND CRACKING DASH, PROBLEM BEGINNING 2 YEARS AGO...SOME PIECES ARE OFF AND YOU CAN SEE THE "YELLOW" INTERIOR (FOAM)...THE ACTUAL MILEAGE IS 53,000 MILES.
Incident date: Jul 7, 2018
PASSENGER AIRBAG LIGHT INDICATES "AIRBAG OFF" WHEN THERE IS AN ADULT OCCUPANT SITTING IN THE PASSENGER SEAT (WEIGHING 140+ POUNDS). THIS HAPPENS INTERMITTENTLY WHILE STATIONARY, IN MOTION, AND UNDER VARIOUS CIRCUMSTANCES. THE VEHICLE HAS 137,000 MILES ON IT AND THE ISSUE HAS BECOME MORE FREQUENT. THE ISSUE WAS FIRST NOTICED YEARS AGO BUT WAS NOT AS FREQUENT.
Incident date: Jun 18, 2018
THE POWER SEATS LOST ITS MEMORY FUNCTION
Incident date: Jun 18, 2018
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION T... Read more
Incident date: Jun 18, 2018
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION T... Read more
Incident date: Jun 18, 2018
THE CAR SHUDDER WHEN I STEPPED ON THE ACCELERATOR. I WAS TOLD BY THE INFINITI REPAIRMAN THAT IT WAS BECAUSE OF THE TRANSMISSION. CHECKED ONLINE AND FOUND: THE VEHICLES INFINITI QX60 2014 ARE EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS KNOWN AS THE JATCO CVT8HT THAT WERE ALLEGEDLY DEFECTIVE BEFORE THEY WERE EVEN INSTALLED IN THE VEHICLES. NEVER GOT A PHONE CALL FROM INIFINITI FOR INSPECTION T... Read more
Incident date: Apr 21, 2018
MY DASH BOARD IS CRACKED IN MANY PLACES, STICKY OR TACKY IN SOME AREAS AND COMPLETELY DISINTEGRATED IN OTHERS. ALL THE A.C. VENTS HAVE CRACKS AROUND THEM. I HAD A 2010 INFINITY G37 PREVIOUSLY AND EXPERIENCED THE SAME PROBLEM WITH THE DASH. I BELIEVE IT'S AN INHERENT PROBLEM WITH NISSAN/INFINITY. THEY'VE HAD PROBLEMS ALSO WITH THE ALTIMA AND DID ISSUE A RECALL IN THE STATE OF FLORIDA. MY WIF... Read more
Incident date: Jun 27, 2018
MY DRIVE SHAFT BROKE WHILE I WAS ON THE HIGHWAY DRIVING AT 65MPH. THE DRIVE SHAFT THEN BANG A MASSIVE DENT IN THE ENGINE. 1200$ I WAS LUCKY ENOUGH TO BE ALIVE TO REPORT THIS
Incident date: Jun 27, 2018
MY DRIVE SHAFT BROKE WHILE I WAS ON THE HIGHWAY DRIVING AT 65MPH. THE DRIVE SHAFT THEN BANG A MASSIVE DENT IN THE ENGINE. 1200$ I WAS LUCKY ENOUGH TO BE ALIVE TO REPORT THIS
Incident date: Jul 2, 2018
2017 INFINITI Q60. CONSUMER WRITES IN REGARDS TO UNSAFE AND UNUSABLE TIRES ON VEHICLE. *LD THE CONSUMER STATED 5 TIRES WERE REPLACED IN 2 MONTHS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT OFFER A SOLUTION. *JS
Incident date: Jul 1, 2018
DRIVER LOST COMPLETE CONTROL TODAY IN A PARKING LOT. THE BRAKES STEERING AND ENGINE SHUT DOWN PREVENTING ANY CONTROL BY THE DRIVER, THE CAR STOPPED ROLLED AND STOPPED ON ITS OWN. LUCKILY WAS IN A PARKING LOT AND WAS INVOLVED IN ANY ACCIDENT.
Incident date: Jul 1, 2018
DRIVER LOST COMPLETE CONTROL TODAY IN A PARKING LOT. THE BRAKES STEERING AND ENGINE SHUT DOWN PREVENTING ANY CONTROL BY THE DRIVER, THE CAR STOPPED ROLLED AND STOPPED ON ITS OWN. LUCKILY WAS IN A PARKING LOT AND WAS INVOLVED IN ANY ACCIDENT.
Incident date: Jul 1, 2018
DRIVER LOST COMPLETE CONTROL TODAY IN A PARKING LOT. THE BRAKES STEERING AND ENGINE SHUT DOWN PREVENTING ANY CONTROL BY THE DRIVER, THE CAR STOPPED ROLLED AND STOPPED ON ITS OWN. LUCKILY WAS IN A PARKING LOT AND WAS INVOLVED IN ANY ACCIDENT.
Incident date: Jun 30, 2018
ON TWO SEPARATE OCCASIONS WHILE THE CAR WAS MOVING IN A DRY PARKING LOT AND APPLYING MY BRAKES, MY ABS BRAKES KICKED ON FOR NO REASON AND THE CAR WAS DIFFICULT TO CONTROL AND STOP. THE LIGHT CAME ON AS WELL AND I HEARD ALOT OF GRINDING. THIS WAS VERY SCARY AS BOTH TIMES I HAD MY CHILDREN IN THE CAR. THE ONLY WAY TO RESET ABS WAS TO TURN OFF VEHICLE. I AM SO AFRAID THAT THIS WILL HAPPEN AGAIN AN... Read more
Incident date: May 25, 2018
ABOUT A MONTH AGO, I WAS DRIVING MY CAR HOME FROM THE STORE AND THE ENGINE STALLED AS I WAS ABOUT TO PULL INTO THE PARKING SPACE. I THOUGHT THE BATTERY WAS DEAD, SO I CALLED A FAMILY MEMBER TO GIVE ME A JUMP. THE CAR STARTED BACK UP AND DROVE FINE FOR ABOUT TWO DAYS. THEN IT HAPPENED AGAIN, I WAS ON MY WAY HOME FROM PICKING THE KIDS UP FROM SCHOOL AND THE ENGINE STALLED AGAIN, RIGHT IN THE MIDD... Read more
Incident date: May 25, 2018
ABOUT A MONTH AGO, I WAS DRIVING MY CAR HOME FROM THE STORE AND THE ENGINE STALLED AS I WAS ABOUT TO PULL INTO THE PARKING SPACE. I THOUGHT THE BATTERY WAS DEAD, SO I CALLED A FAMILY MEMBER TO GIVE ME A JUMP. THE CAR STARTED BACK UP AND DROVE FINE FOR ABOUT TWO DAYS. THEN IT HAPPENED AGAIN, I WAS ON MY WAY HOME FROM PICKING THE KIDS UP FROM SCHOOL AND THE ENGINE STALLED AGAIN, RIGHT IN THE MIDD... Read more
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
Jun 28, 2018
Incident date: Apr 21, 2018
ON A RECENT TRIP TO SAN ANTONIO, TX HILL COUNTRY ON A VERY HOT DAY, THE HYBRID SYSTEM OVER-HEATED ON A SLOW SPEED CLIMB TO A STEEP HILL. ENGINE AND TRANSMISSION SHUTTER AND STOPPED POWERING THE WHEELS. THE VEHICLE START TO ROLL BACK ON TO CARS COMING BEHIND. I HAD TO PRESS EMERGENCY BRAKE AND SHUT OFF THE ENGINE FOR 10 MINUTES. ON START THE HYBRID WARNING SIGN WAS STILL ON. HOWEVER THE POWERR TO W... Read more
Incident date: Jun 26, 2018
WHILE IN MOTION ATTEMPTED TO STOP AT INTERSECTION RED LIGHT. VEHICLE FAILED TO STOP. LIGHTS ON DASH BLINK, POWER LOCKS OPEN AND CLOSE ALONG WITH WINDOWS BY SELF WHILE IN MOTION AND STATIONARY. SEVERAL OCCASIONS VEHICLE WOULD NOT START. DEALER STATES "NO ISSUES FOUND".
Incident date: Jun 26, 2018
WHILE IN MOTION ATTEMPTED TO STOP AT INTERSECTION RED LIGHT. VEHICLE FAILED TO STOP. LIGHTS ON DASH BLINK, POWER LOCKS OPEN AND CLOSE ALONG WITH WINDOWS BY SELF WHILE IN MOTION AND STATIONARY. SEVERAL OCCASIONS VEHICLE WOULD NOT START. DEALER STATES "NO ISSUES FOUND".
Incident date: Jun 26, 2018
WHILE IN MOTION ATTEMPTED TO STOP AT INTERSECTION RED LIGHT. VEHICLE FAILED TO STOP. LIGHTS ON DASH BLINK, POWER LOCKS OPEN AND CLOSE ALONG WITH WINDOWS BY SELF WHILE IN MOTION AND STATIONARY. SEVERAL OCCASIONS VEHICLE WOULD NOT START. DEALER STATES "NO ISSUES FOUND".
Incident date: Jun 1, 2018
I HAVE BEEN NOTIFIED BY THE DEALER THAT THE AIRBAG SENSOR IS 'OUT' AND WILL NEED TO BE REPLACED AT A COST OF $2200. THAT IS ROUGHLY 25% OF THE CAR'S VALUE.
Incident date: Jun 22, 2018
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIF... Read more
Incident date: Jun 22, 2018
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIF... Read more
Incident date: Jun 22, 2018
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIF... Read more
Incident date: Jan 1, 2018
THE DASHBOARD OF THE CAR HAS STARTED CRACKING AND IS CRACKING RAPIDLY.
Incident date: Jun 10, 2018
FAULTY "DISPLAY CONTROL UNITS" CAUSE BLUETOOTH SYSTEM TO BEHAVE ERRATICALLY, PLAY / PAUSE MUSIC OR SOUNDS, OVERRIDE USER CONTROLS, AND CAUSE SEVERE DISTRACTIONS WHILE DRIVING BY HAVING TO MANUALLY TURN OFF BLUETOOTH FROM PHONE. FAULTY DCU WILL OVERRIDE USER CONTROLS IN OTHER ASPECTS AS WELL. DCU WILL CAUSE REVERSE CAMERA TO DISPLAY NO IMAGE / SKEWED IMAGE / INTERFERENCE. CAMERA HAS STAYED ON THE S... Read more
Incident date: Jun 21, 2018
I AM EXPERIENCING THE SAME ISSUES THAT HAVE BEEN POSTED BY SEVERAL OTHERS ON THIS SITE WITH THE CATALYTIC CONVERTER AND THE BATTERY (JN8AZ2NE3C9****, JN8AZ2NF1C9****, AND JN8AZ2NC9C9****). I TOOK IT TO GET CHECKED OUT YESTERDAY AND JUST RECEIVED A CALL FROM THE TECHNICIAN. HE STATED THAT BOTH CATALYTIC CONVERTERS HAVE TO BE REPLACED AND IT WILL COST $5,200. IF THIS IS A COMMON ISSUE, WHY IS INF... Read more
Incident date: Jun 21, 2018
DASHBOARD IS STICKY, MELTING, AND CRACKED. GLARE ON WINDSHIELD FROM REFLECTION OF STICKY DASH POSES DRIVING HAZARD DUE TO REDUCED VISIBILITY.
Incident date: Jun 21, 2018
DASHBOARD IS STICKY, MELTING, AND CRACKED. GLARE ON WINDSHIELD FROM REFLECTION OF STICKY DASH POSES DRIVING HAZARD DUE TO REDUCED VISIBILITY.
Incident date: Dec 28, 2016
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 65 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE BEGAN TO JERK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (BOB MOORE INFINITI, 13000 N KELLEY AVE, OKLAHOMA CITY, OK 73131, (405) 748-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NE... Read more
Incident date: May 21, 2018
BOUGHT A USED CAR FROM A USED CAR DEALER WITH 1 PREVIOUS OWNER. IN 2011 A RECALL WAS SUPPOSEDLY DONE BY INDICATING "INSPECTED!" WHY WASN'T THE PARTS REPLACED?
Incident date: May 21, 2018
BOUGHT A USED CAR FROM A USED CAR DEALER WITH 1 PREVIOUS OWNER. IN 2011 A RECALL WAS SUPPOSEDLY DONE BY INDICATING "INSPECTED!" WHY WASN'T THE PARTS REPLACED?
Incident date: Mar 7, 2018
I'D LIKE TO REPORT A PROBLEM THAT HAS OCCURRED WITH MY 2012 INFINITI M37 WHICH SEEMS TO BE PRETTY FATAL. THE PLASTIC COVER THAT COVERS THE STEERING WHEEL'S ROD CRACKS OPEN WHEN THE STEERING WHEEL IS TILTED TO A LOWER POSITION. ONCE THE COVER IS CRACKED, STEERING WHEEL RUBS ON TO THE PLASTIC BEHIND IT AND MAKES THE STEERING WHEEL NEARLY IMPOSSIBLE TO STEER. IF SOMEONE FACED THIS ISSUE B... Read more
Incident date: Jun 12, 2018
THE BRAKE LIGHT COMES ON, THE BRAKE PEDAL WEAKENS AND BRAKE SYSTEM MAKES A RATTLING NOISE WHEN THE PEDAL IS PRESSED. IT MAKES IT VERY DIFFICULT TO STOP THE CAR.
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (... Read more
Crash
1 injured
Incident date: May 12, 2018
TL* THE CONTACT OWNS A 2017 INFINITI Q50. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER (... Read more
Crash
1 injured
Incident date: Jun 8, 2018
I AM GETTING A CODE OF P1772 LOW COAST SOLENOID VALVE WITHIN THE TRANSMIT ION. WHEN THIS DOES THIS THE ENGINE WILL NOT SHIFT INTO GEAR WHEN VEHICLE IS ON THE ROAD, AND WILL JUST COAST AND WE HAVE NO CONTROL OF THE VEHICLE. NISSAN KNOWS ABOUT IT AND HAS IT PROCEDURE TO DIAGNOSE IT. VEHICLE IS IN MOTION AT THE TIME. FAULTY CENSOR WITHIN THE VALVE BODY. INFINITY PART NUMBER: 3175017X4E
Incident date: Jun 8, 2018
I AM GETTING A CODE OF P1772 LOW COAST SOLENOID VALVE WITHIN THE TRANSMIT ION. WHEN THIS DOES THIS THE ENGINE WILL NOT SHIFT INTO GEAR WHEN VEHICLE IS ON THE ROAD, AND WILL JUST COAST AND WE HAVE NO CONTROL OF THE VEHICLE. NISSAN KNOWS ABOUT IT AND HAS IT PROCEDURE TO DIAGNOSE IT. VEHICLE IS IN MOTION AT THE TIME. FAULTY CENSOR WITHIN THE VALVE BODY. INFINITY PART NUMBER: 3175017X4E
Incident date: Jun 8, 2018
I AM GETTING A CODE OF P1772 LOW COAST SOLENOID VALVE WITHIN THE TRANSMIT ION. WHEN THIS DOES THIS THE ENGINE WILL NOT SHIFT INTO GEAR WHEN VEHICLE IS ON THE ROAD, AND WILL JUST COAST AND WE HAVE NO CONTROL OF THE VEHICLE. NISSAN KNOWS ABOUT IT AND HAS IT PROCEDURE TO DIAGNOSE IT. VEHICLE IS IN MOTION AT THE TIME. FAULTY CENSOR WITHIN THE VALVE BODY. INFINITY PART NUMBER: 3175017X4E
Incident date: Jun 11, 2018
TAKATA RECALL. I WAS DRIVING MY FX35 2012 INFINITI AND THE AIRBAG SPONTANEOUSLY DEPLOYED AND EXPLODED. I DID NOT HIT ANY CAR OR OBJECT, THIS WAS NOT DUE TO AN ACCIDENT.... JUST A DEPLOYMENT. IT WAS A LARGE BOOM, LOUD EXPLOSION, SMELL OF A STRONG GUN POWDER ODOR THAT BURNS YOUR EYES. THE AIRBAG WAS TORN. PLEASE NOTE THAT THIS HAPPENED AS I WAS DRIVING DOWN A SUBURB STREET, NO MORE THAN 35 MPH. I S... Read more
1 injured
Incident date: Jun 7, 2018
DURING NORMAL OPERATION, THE SEAT HAS FAILED IN IT'S ORIGINAL DESIGN INTENT. I BELIEVE THAT THE A FAILURE IN SOME COMPONENT UNDER THE SEAT CAUSED STRESS ON THE PIVOT POINT FOR UP-DOWN MOVEMENT IN THE SEAT AND OVER AN EXTENDED PERIOD OF TIME THE POINT FINALLY SHEARED. I BELIEVE THE EXTENSIVE STRESS WAS CAUSED BECAUSE OF THE AUTOMATIC SEAT MOVEMENT THAT OCCURS WHEN THE DRIVER ENTERS AND EXITS THE ... Read more
Incident date: Mar 15, 2017
TAKATA, FAILURE OF OCCUPANT SENSOR UNIT. INFINITI IS REFUSING TO DO ANYTHING ABOUT. WANTS TO CHARGE ME $6000FOR A NEW SEAT. WARNING LIGHT WENT OUT A FEW WEEKS AFTER VISIT TO DEALER. CAME BACK ON MAY, 2018. WENT TO DIFFERENT DEALER, SAME STORY.
Incident date: May 1, 2015
THE DASHBOARD NEAR THE WINDSHIELD IS MELTING CAUSING A STICKY RESIDUE WHICH CAUSES A GLARE WHEN DRIVING. THE GLARE IS SO BLINDING THAT I HATE TO DRIVE WHEN IT'S SUNNY OUTSIDE AND IS A MAJOR SAFETY ISSUE. I'VE READ AND SEEN NUMEROUS COMPLAINTS ONLINE REGARDING MY MAKE, MODEL AND YEAR BUT NISSAN IS REFUSING TO ACKNOWLEDGE THESE COMPLAINTS AND ISSUE A RECALL. THERE APPEARS TO BE ISSUED RECALLS FOR... Read more
Incident date: May 27, 2018
THE AIR BAG WARNING LIGHT IS BLINKING AND THE PASSENGER SEAT AIR BAG LIGHT DOES NOT GO OFF WHEN THE SEAT IS OCCUPIED. I TOOK THE CAR TO AN INFINITI DEALER IN DAYTON, OHIO AND WAS TOLD THE FIX TO CORRECT THIS PROBLEM WAS OVER $7000. FEEL THIS IS LIKE A RANS VIABLE OPTIONS AND THEREFORE CAN CHARGE WHATEVER THEY CAN. THIS HAS DESTROYED THE RESALE VALUE OF MY CAR AND PUT ANY PASSENGERS AT RISK OF THE... Read more
Incident date: Jun 4, 2018
I OWN A 2012 QX 53. AT 70,000 MILES I HAD TO REPLACE THE CATALYTIC CONVERTERS, COST OVER $4000. I NOW HAVE 154,000 MILES AND HAVE BEEN TOLD THAT THE CATALYTIC CONVERTERS NEED TO BE REPLACED AGAIN. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS VEHICLE.
Incident date: Jun 1, 2018
CAR CAN SHIFT INTO NEUTRAL MERELY BY RESTING HAND ON SHIFT LEVER WHILE SITTING OR MOVING
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2012 INFINITI G37. AFTER RE-CHARGING THE VEHICLE'S BATTERY, THE AIR BAG SENSOR REMAINED ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (NISSAN OF RICHMOND IN RICHMOND, VA) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Incident date: May 30, 2018
THE WINDSHIELD IS LEAKING ON BOTH DRIVER AND PASSENGER SIDE. WHENEVER THERE IS A HEAVY DOWN POUR OF RAIN MY CARPET IS COMPLETELY WET. IT HAPPENS IF I'M STATIONARY AND WHILE DRIVING.
Incident date: Mar 21, 2018
THE SERVICE ENGINE SOON LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO HOLMON INFINITI IN MAPLESHADE, NJ WHERE I PURCHASED THE VEHICLE. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. I HAD IT REPLACED AT A COST OF $2,661.79 ON THURSDAY MARCH 29, 2018. ON SATURDAY MARCH 31, 2018, THE BANK 1 CATALYTIC CONVERTOR FAILED. INFINITI CONSUMER AFFAIRS PROVIDED SOME ASSISTANCE WITH THE SECOND REPA... Read more
Incident date: May 14, 2018
PASSENGER SEAT SENSOR AND SIDE AIRBAG PROBLEM.