Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 18, 2017
TAKATA RECALL NEEDED ON INFINITI FX35 2012. I WAS IN MOTION, DRIVING 75 MPH ON THE FREEWAY. A PIECE OF DEBRIS BOUNCED OFF OF A CAR IN MY LEFT LANE AND FLEW UNDERNEATH MY CAR. BANG! MY AIRBAGS EJECTED AND SLAMMED MY FACE HARD. MY WHOLE FRONT WINDSHIELD BLEW WHITE. I COULDN'T SEE ANYTHING IN FRONT OF ME. TRYING TO PUSH THE AIRBAG DOWN WITH ONE HAND, WHILE STEERING WITH THE OTHER HAND AT THE ... Read more
Incident date: Aug 1, 2018
THERE'S A STRONG ODOR OF GASOLINE ONCE WE PARK THE VEHICLE. I DID SOME SEARCHES ONLINE AND NOTICED THERE WAS A RECALL FOR NISSAN/INFINIT 2012 VEHICLES DUE TO 'THE FUEL PRESSURE SENSORS MAY NOT HAVE BEEN SUFFICIENTLY TIGHTENED DURING PRODUCTION. AS A RESULT, THE FUEL PRESSURE SENSOR MAY LOOSEN WITH VEHICLE USAGE AND CAUSE A FUEL LEAK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD CAUSE A ... Read more
Incident date: Jul 27, 2018
I HAVE A 2009 INFINITI G37X WITH 36000 MILES, BOUGHT NEW IN JULY 2009. JUST RECENTLY THE AIR BAG LIGHT STARTED FLASHING. I TOOK IT TO THE INFINITI DEALER AND WAS TOLD IT WAS THE PASSENGER AIR BAG SENSOR IN THE FRONT PASSENGER SEAT THAT WAS BAD, AND WOULD COST $6000.00 TO FIX. I SEE THIS SEEMS TO BE A PROBLEM WITH MANY OTHERS, BUT DON'T SEE A RECALL YET?
Incident date: Jul 17, 2017
WHEN I START MY VEHICLE IT SOUNDS AS IF THERE IS SOME KIND OF BLOCKAGE. INSTEAD OF A CLEAR SOUND IT'S AS IF THERE IS A COVER OVER IT. BUT I DON'T KNOW IF THAT HAS ANYTHING TO DO WITH THE ACTUAL PROBLEM. SO WHEN I 1ST START DRIVING IT'S FINE AT LEAST I THINK IT IS BUT ONCE THE VEHICLE GETS WARMED UP ALL THE WAY. I START TO NOTICE A SLIGHT SMELL OF GAS. AS I CONTINUE TO DRIVE THE SMELL GETS WORSE AN... Read more
Incident date: Aug 8, 2018
I OWN AN INFINITI QX 56 2006. I STARTED THE VEHICLE FROM MY DRIVEWAY I NOTICED THE THE GAUGE CLUSTER SHOWING THE RMP SIDE WAS NOT MOVING AND THE COOLANT LEVEL WAS FADING. SO FAR MY SPEED IS STILL MOVING BUT I'M SCARED IT WILL STOP WORKING!!!
Incident date: Aug 10, 2018
AS I WAS DRIVING ON A NORMAL CITY STREET IN REGULAR TRAFFIC, THE DRIVER SEAT SUDDENLY STARTED MOVING FORWARD, POWERED BY THE SEAT CONTROL. I REACHED DOWN TO PUSH THE LEVER/SEAT CONTROL BACK, BUT THE SEAT MOTOR WOULD NOT STOP; IT PUSHED THE SEAT FULLY FORWARD. I STOPPED THE CAR TO MOVE IT BACK AND WAS UNABLE TO. THE OTHER SEAT FUNCTIONS WORKED: UP, DOWN, TILT, ETC. THIS HAS HAPPENED ON FOUR SEPARAT... Read more
Incident date: Aug 10, 2018
AS I WAS DRIVING ON A NORMAL CITY STREET IN REGULAR TRAFFIC, THE DRIVER SEAT SUDDENLY STARTED MOVING FORWARD, POWERED BY THE SEAT CONTROL. I REACHED DOWN TO PUSH THE LEVER/SEAT CONTROL BACK, BUT THE SEAT MOTOR WOULD NOT STOP; IT PUSHED THE SEAT FULLY FORWARD. I STOPPED THE CAR TO MOVE IT BACK AND WAS UNABLE TO. THE OTHER SEAT FUNCTIONS WORKED: UP, DOWN, TILT, ETC. THIS HAS HAPPENED ON FOUR SEPARAT... Read more
Incident date: Aug 9, 2018
BACKUP CAMERA AND NAV SCREEN WENT BLANK. COULDN'T USE THE BACKUP CAMERA BACKING UP IN GARAGE.
Incident date: Aug 9, 2018
BACKUP CAMERA AND NAV SCREEN WENT BLANK. COULDN'T USE THE BACKUP CAMERA BACKING UP IN GARAGE.
Incident date: Jul 15, 2018
I GOT IN AN ACCIDENT WHILE VISITING COLORADO WITH MY SON ON 7/15/2018 I WAS DRIVING FROM BOULDER TO DENVER PASSING THROUGH BROOMFIELD ON HWY 36. THE RENTAL CAR THAT I PICKED UP WHICH WAS SEMI-RANDOM AS I BELONG TO HERTZ PRESIDENT CIRCLE - THEY HAVE SEVERAL CARS TO CHOOSE FROM AS YOU GET OFF. SINCE MY SON WAS WITH ME WE PICKED THE COOLEST LOOKING CAR (BAD MISTAKE ON MY PART - BUT IT WAS FOR J... Read more
Crash
Incident date: Aug 1, 2018
CATALYTIC CONVERTER BOTH SIDES NOT WORKING (112 K MILES). THIS IS A VERY PREVALENT (AND VERY EXPENSIVE) ISSUE IN MOST 2011-2013 QX56 (PLEASE SEE NHTSA COMPLAINTS AND INFINITI FORUM COMPLAINTS). IS THERE A RECALL OR WILL THERE BE ONE?
Incident date: Jun 19, 2018
TAKATA RECALL. THIS CAR IS EQUIPPED WITH 19' RIMS AND DUNLAP RUN FLAT TIRES. THIS IS NOT AN OPTION. I HAVE GOTTEN 5 FLAT TIRES WITHIN A AVERAGE OF 3800 MILES FROM POT HOLES. THIS IS NOT NORMAL WEAR AND TEAR AND IS HAZARDOUS AS WELL. EVEN THE SMALLEST POT HOLE CAN CAUSE THE TIRE'S SIDE WALL TO BLOW OUT. YOU CONSTANTLY HAVE TO CHECK THE ROADWAY FOR POT HOLES AS YOU ARE DRIVING ESPECIALLY ON HIGHWAYS... Read more
Incident date: Aug 3, 2018
HI, WHILE DRIVING ON A HIGHWAY SUDDENLY THE TRANSMISSION STARTED ACTING WEIRD. SOMETIMES SUDDEN ACCELERATION WITHOUT GIVING GAS, SOMETIMES SLOWDOWN TO BELOW 40MPH. I CAUTIOUSLY AVOID COUPLE OF CLOSE ACCIDENTS. I DROVE SLOW WITH MY BLINKERS ON TO REACH HOME. I TOOK THE CAR TO THE DEALER THIS MORNING TO CHECK THIS OUT. HOPEFULLY THIS SHOULD BE COVERED BY MANUFACTURER'S WARRANTY.
Incident date: Jun 1, 2012
I AM THE SECOND OWNER OF THIS VEHICLE. THE DASHBOARD HAS BEEN MELTING SINCE 2012. I TOOK MY VEHICLE INTO A NEW ORLEANS INFINITI DEALERSHIP WHO TOLD ME TO CONTACT THE MANUFACTURER BECAUSE THERE WAS A RECALL ON THE BUBBLED MELTING DASHBOARDS. I CALLED THE MANUFACTURER IN 2012 AND THEY TOLD ME THAT THE RECALL HAD EXPIRED. I ASKED THEM WHY DIDN'T I GET A NOTIFICATION THEY STATED THAT THE NOTIFICATION... Read more
Incident date: Dec 1, 2017
CAR COMES WITH 19"RIMS AND RUN FLAT TIRES (BRIDGESTONE DRIVE GUARD). SINCE LEASOING THE CAR IN NOVEMBER 2018, I HAVE RECEIVED 8 FLAT TIRES ALL FROM "POTHOLES" THAT RIPPED THE SIDE WALL. CONSUMER AFFAIRS SAYS THIS TIRE SHOULD NOT BE ON THIS CAR IN CERTAIN STATES IN THIS CASE NEW YORK. INFINITI DEALERS DO NOT OFFER AN OPTION AND THE UNSUSPECTING CONSUMER IS LEFT WITH A HAZARDOUS SITUATION. YOUR EYES... Read more
Incident date: Jun 13, 2018
TOOK CAR INTO INFINITI DEALER FOR AIRBAG RECALL AND THEY DAMAGED AND CRACKED DASH BOARD.THEIR WERE NO VISIBLE CRACKS BEFORE UNTIL I GOT MY CAR BACK.SHOWED TO SERVICE MANGER AND HE SAID THAT DASH HAD CRACKS IN IT ALREADY, WHICH I KNOW ISN'T TRUE.ANY HELP OB THIS MATTER WOULD BE GREATLY APPRECIATED.
Incident date: Nov 3, 2017
TL* THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT WHILE DRIVING, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TOWED TO INFINITI OF LAFAYETTE (6201 JOHNSTON ST, LAFAYETTE, LA) WHERE IT WAS DIAGNOSED THAT THE SPIRAL CABLE AND MODULE FOR THE DRIVER'S SIDE AIR BAGS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT... Read more
Incident date: Jul 5, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT STATED THAT THE HEADLIGHT LENSES HAD WATER VAPOR ON THE INSIDE, WHICH OBSCURED THE CONTACT'S VISIBILITY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE VEHICLE WAS TAKEN TO RAY CATENA INFINITI OF EDISON (900 US-1, EDISON, NJ 08817, 732-603... Read more
Incident date: Jul 29, 2018
JUST BOUGHT THE CAR USED 5 MONTHS AGO AND IT'S NOT WORKING DUE TO STRUT HOUSING AND FUEL FILLER TUBE RECALLS. I'M DISABLED AND HOMELESS CURRENTLY AND WITHOUT THE ABILITY TO DRIVE MY VEHICLE.
Incident date: Jul 29, 2018
JUST BOUGHT THE CAR USED 5 MONTHS AGO AND IT'S NOT WORKING DUE TO STRUT HOUSING AND FUEL FILLER TUBE RECALLS. I'M DISABLED AND HOMELESS CURRENTLY AND WITHOUT THE ABILITY TO DRIVE MY VEHICLE.
Incident date: Jul 25, 2018
I HAVE 118K MILES ON MY VEHICLE. I RECENTLY HAVE HAD MANY ISSUES WITH MY FUEL GAUGE. I'VE READ HUNDREDS OF COMPLAINTS ONLINE REGARDING THE INSTRUMENT CLUSTER AND FUEL GAUGE ISSUES. THIS IS VERY DANGEROUS BECAUSE THE OTHER DAY I ALMOST LOST CONTROL OF MY VEHICLE I THINK BECAUSE IT WAS ALMOST OUT OF FUEL. THE GAS GAUGE READ OVER 1/2 TANK. I CALLED THE LOCAL INFINITILUPIENT AND THEY SAID THERE WERE N... Read more
Incident date: Feb 13, 2015
MY 2009 INFINITI QX56 HAS A SERIOUS ISSUE WITH THE REAR SUSPENSION THAT STARTED ABOUT A YEAR AFTER I GOT THE CAR WHEN IT WAS AT ABOUT 100,000 MILES AND HAS GOTTEN WORSE, EVEN THOUGH REPAIR SHOPS AND DEALER KEEP TELLING ME IT'S 'FINE'... WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS OVER 50MPH, IF I HIT OR DRIVE OVER ANY BUMP OR POTHOLE OR DIP OR UNEVEN PAVEMENT, THE BACKEND OF THE CAR FEELS LIKE IT IS... Read more
Incident date: Feb 13, 2015
MY 2009 INFINITI QX56 HAS A SERIOUS ISSUE WITH THE REAR SUSPENSION THAT STARTED ABOUT A YEAR AFTER I GOT THE CAR WHEN IT WAS AT ABOUT 100,000 MILES AND HAS GOTTEN WORSE, EVEN THOUGH REPAIR SHOPS AND DEALER KEEP TELLING ME IT'S 'FINE'... WHEN TRAVELING DOWN THE HIGHWAY AT SPEEDS OVER 50MPH, IF I HIT OR DRIVE OVER ANY BUMP OR POTHOLE OR DIP OR UNEVEN PAVEMENT, THE BACKEND OF THE CAR FEELS LIKE IT IS... Read more
Incident date: Apr 5, 2018
A LIGHT CAME ON SAYING THE PASSENGER SEAT AIR BAG WAS NOT WORKING. THE VEHICLE WAS SITTING STILL AND THE LIGHT CONTINUED WHILE THE VEHICLE WAS IN MOTION. I TOOK THE CAR TO AN INFINITI DEALER AND HE SAID THE ENTIRE SEAT WOULD HAVE TO BE REPLACED TO FIX THE SENSOR FOR AN EXCESSIVE COST OF OF $6,711.08. THIS HAS BEEN FIXED ON 2012 AND LATER MODELS, BUT THERE ARE THOUSANDS OF 2008 - 2011 MODELS OUT... Read more
Incident date: Jul 27, 2018
THE PASSENGER AIRBAG IS DISABLED WHEN AN ADULT IS SITTING IN THE SEAT. THE LIGHT COMES ON NOTING THAT IT IS DISABLED AND THEN TURNS OFF. THIS HAPPENS MULTIPLE TIMES. THE ADULT WEIGHS ENOUGH TO TRIGGER THAT SENSOR TO NOT DISABLE THE AIRBAG. THIS IS A SERIOUS FAULT IN THE SENSOR AND SHOULD BE RECALLED IMMEDIATELY.
Incident date: Nov 20, 2016
DUE TO STICKY AND MELTING OF DASH IN MY 2008 G35S INFINITY TOOK TO DEALERSHIP AND WAS TOLD NOTHING COULD BE DONE ABOUT THE FACTORY DEFECT ON THIS VEHICLE. PLEASE LOOK INTO RECALLING OF THIS DEFECT
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT THE DASHBOARD BECAME STICKY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LOKEY NISSAN (27758 U.S. HWY 19 NORTH, CLEARWATER, FL 33761, (727-264-0805), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMA... Read more
Incident date: Jul 20, 2018
TL* THE CONTACT OWNS A 2008 INFINITI QX56. WHILE DRIVING 45 MPH, THE CONSOLE BEHIND THE SUN ROOF FELL AND WAS ONLY SUPPORTED BY THE WIRES. THE CONTACT STATED THAT THE CONSOLE'S INDEPENDENT DETACHMENT FROM THE VEHICLE WAS CAUSE FOR CONCERN AND HINDERED THE VIEW OF THE REAR WINDOW. THE CONTACT STATED THAT THE CONSOLE WAS HELD TOGETHER BY HAND WHILE DRIVING TO PREVENT FURTHER DAMAGE AND OBSTRUCTION O... Read more
Incident date: Jul 12, 2018
VISITED INFINITY DEALERSHIP IN REGARDS TO SPORADIC ENGINE STALLING WHILE IN 1ST GEAR ONLY TO LATER FIND THAT A RECALL HAS BEEN ISSUED ON SAME YEAR AND MODEL OF MY VEHICLE. VEHICLE STALLED ON HIGHWAY NUMEROUS TIMES WHILE IN 1ST GEAR. NO ENGINE LIGHT CAME ON ELUDING TO THE FACT THAT THEIR IS AN ISSUE. ISSUES HAS BEEN HAPPENING FOR MONTHS AND DEALERSHIP IS AWARE. SUSPICIOUSLY, MY VEHICLE WAS NOT NAME... Read more
Incident date: Jul 12, 2018
VISITED INFINITY DEALERSHIP IN REGARDS TO SPORADIC ENGINE STALLING WHILE IN 1ST GEAR ONLY TO LATER FIND THAT A RECALL HAS BEEN ISSUED ON SAME YEAR AND MODEL OF MY VEHICLE. VEHICLE STALLED ON HIGHWAY NUMEROUS TIMES WHILE IN 1ST GEAR. NO ENGINE LIGHT CAME ON ELUDING TO THE FACT THAT THEIR IS AN ISSUE. ISSUES HAS BEEN HAPPENING FOR MONTHS AND DEALERSHIP IS AWARE. SUSPICIOUSLY, MY VEHICLE WAS NOT NAME... Read more
Incident date: Jul 18, 2018
THE CAR CAUGHT FIRE UNDER THE HOOD AND COMPLETELY BURNED UP IN THE PARKING LOT AS I WAS EXITING THE VEHICLE UPDATED 12/4/18*JB
Fire
Incident date: Jul 19, 2017
WHILE DRIVING THE SUV ON THE HIGHWAY I WENT TO BRAKE AND IT ACTED AS IF THE ABS BRA KING SYSTEM ENGAGED. THE BRAKE LIGHT CAME ON THE DASH. I PULLED OFF THE HIGHWAY AND TURNED THE CAR OFF. WHEN I STARTED THE CAR AGAIN THE BRAKE LIGHT WENT OUT AND THE BRAKES ACTED AS NORMAL AFTER THAT.
INFINITI
Q50 HYBRID
(2015) — ELECTRONIC STABILITY CONTROL (ESC)
Jul 19, 2018
Incident date: Jul 5, 2018
INFINITI HYBRID VEHICLES SHUT OFF ENGINE WHILE MOVING TO PROTECT THE HYBRID SYSTEM FROM OVER HEATING. THIS HAPPENED ON 5 OR MORE OCCASIONS ALL WHILE DRIVING DOWN THE STREET OR HIGHWAY CAUSING ME TO LOSE CONTROL. WHEN NOTIFYING THE DEALERSHIP THEY WERE AWARE OF THIS ISSUE AND AFTER 2 TIMES BRING IT IN AND NEARLY $1000. THE DAY AFTER COMING OUT OF THE SHOP AND BEING FIXED FOR THE 2NS TIME, MY CAR TU... Read more
Crash
2 injured
INFINITI
Q50 HYBRID
(2015) — ENGINE
Jul 19, 2018
Incident date: Jul 5, 2018
INFINITI HYBRID VEHICLES SHUT OFF ENGINE WHILE MOVING TO PROTECT THE HYBRID SYSTEM FROM OVER HEATING. THIS HAPPENED ON 5 OR MORE OCCASIONS ALL WHILE DRIVING DOWN THE STREET OR HIGHWAY CAUSING ME TO LOSE CONTROL. WHEN NOTIFYING THE DEALERSHIP THEY WERE AWARE OF THIS ISSUE AND AFTER 2 TIMES BRING IT IN AND NEARLY $1000. THE DAY AFTER COMING OUT OF THE SHOP AND BEING FIXED FOR THE 2NS TIME, MY CAR TU... Read more
Crash
2 injured
INFINITI
Q50 HYBRID
(2015) — STEERING
Jul 19, 2018
Incident date: Jul 5, 2018
INFINITI HYBRID VEHICLES SHUT OFF ENGINE WHILE MOVING TO PROTECT THE HYBRID SYSTEM FROM OVER HEATING. THIS HAPPENED ON 5 OR MORE OCCASIONS ALL WHILE DRIVING DOWN THE STREET OR HIGHWAY CAUSING ME TO LOSE CONTROL. WHEN NOTIFYING THE DEALERSHIP THEY WERE AWARE OF THIS ISSUE AND AFTER 2 TIMES BRING IT IN AND NEARLY $1000. THE DAY AFTER COMING OUT OF THE SHOP AND BEING FIXED FOR THE 2NS TIME, MY CAR TU... Read more
Crash
2 injured
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX50. THE CONTACT PURCHASED THE VEHICLE FROM INFINITI OF ORLAND PARK (8751 W 159TH ST, ORLAND PARK, IL 60462), BUT WAS INFORMED THAT SHE COULD NOT TAKE OWNERSHIP BECAUSE IT NEEDED UNKNOWN RECALL REPAIRS. THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL REPAIRS WERE PERFORMED. WHILE DRIVING AT LOW SPEEDS, A GRINDING NOISE WAS HEARD UNDERNEATH THE DRIVER'S ... Read more
Crash
1 injured
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX50. THE CONTACT PURCHASED THE VEHICLE FROM INFINITI OF ORLAND PARK (8751 W 159TH ST, ORLAND PARK, IL 60462), BUT WAS INFORMED THAT SHE COULD NOT TAKE OWNERSHIP BECAUSE IT NEEDED UNKNOWN RECALL REPAIRS. THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL REPAIRS WERE PERFORMED. WHILE DRIVING AT LOW SPEEDS, A GRINDING NOISE WAS HEARD UNDERNEATH THE DRIVER'S ... Read more
Crash
1 injured
Incident date: May 15, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX50. THE CONTACT PURCHASED THE VEHICLE FROM INFINITI OF ORLAND PARK (8751 W 159TH ST, ORLAND PARK, IL 60462), BUT WAS INFORMED THAT SHE COULD NOT TAKE OWNERSHIP BECAUSE IT NEEDED UNKNOWN RECALL REPAIRS. THE CONTACT WAS INFORMED BY THE DEALER THAT THE RECALL REPAIRS WERE PERFORMED. WHILE DRIVING AT LOW SPEEDS, A GRINDING NOISE WAS HEARD UNDERNEATH THE DRIVER'S ... Read more
Crash
1 injured
Incident date: Jul 17, 2018
BRAKE LIGHT COMES ON WHILE DRIVING, WHEN PRESSURE IS APPLIED TO BRAKES UNDER 40MPH THERE IS A GRINDING NOISE AND THE BRAKES SKIP. YOU CAN TURN THE IGNITION OFF AND BACK ON AND SOMETIMES THE BRAKE LIGHT GOES OFF AND EVERYTHING IS FINE AND SOMETIMES IT IS NOT. THERE SEEMS TO BE NO RHYME OR REASON. SOME DAYS IT NEVER COMES ON AND SOME DAYS IT NEVER GOES OFF. AFTER RESEARCHING ONLINE IT APPEARS THAT ... Read more
Incident date: Jul 17, 2018
BRAKE LIGHT COMES ON WHILE DRIVING, WHEN PRESSURE IS APPLIED TO BRAKES UNDER 40MPH THERE IS A GRINDING NOISE AND THE BRAKES SKIP. YOU CAN TURN THE IGNITION OFF AND BACK ON AND SOMETIMES THE BRAKE LIGHT GOES OFF AND EVERYTHING IS FINE AND SOMETIMES IT IS NOT. THERE SEEMS TO BE NO RHYME OR REASON. SOME DAYS IT NEVER COMES ON AND SOME DAYS IT NEVER GOES OFF. AFTER RESEARCHING ONLINE IT APPEARS THAT ... Read more
Incident date: May 23, 2018
MY COMPLAINT IS IN REGARDS TO THE UNAVAILABILITY OF AN AIRBAG REPLACEMENT PART. I ORDERED A NEW PASSENGER SEAT AIRBAG SENSOR FOR OUR INFINITY G37 ON MAY 23. THE PART HAS BEEN ON BACKORDER SINCE THEN, WITH THE LATEST EXPECTED SHIP DATE(NOT ARRIVAL OR REPAIR DATE) BEING AUGUST 31, WHICH IS OVER THREE MONTHS! THE DEALERSHIP SAYS THAT IF ONE PART OF THE AIRBAG SYSTEM HAS A FAULT, THEN THE WHOLE AIR... Read more
Incident date: Jul 11, 2018
ALMOST DAILY STALLING AT LOW SPEEDS. WHEN COMING TO A SLOWDOWN, THE VEHICLE WILL STALL WITH NO ERROR CODES OR LIGHTS GIVEN EXCEPT FOR POWER COMPLETELY TURNING OFF. THIS HAS RESULTED IN NUMEROUS NEAR MISSES SINCE STEERING IS THEN NOT POWERED AND AT TIMES IN THE MIDDLE OF AN INTERSECTION. RESTART IS POSSIBLE BY PUTTING THE CAR IN NEUTRAL AND RESTARTING. I WORRY THAT THIS CAN CAUSE A WRECK WHEN S... Read more
Incident date: Jul 12, 2018
WHILE DRIVING CHECK ENGINE SOON COMES ON VEHICLE SHUTS OFF RESEARCH ITS A 1 CAM SHAFT SENSOR
Incident date: Jul 1, 2018
STEERING LOCK INPLACE HAD TO BREAK THE IGNITION TO DRIVE MY WHEEL WAS AT 1:00 MY TIRES STRAIGHT
Incident date: Jul 12, 2018
TL* THE CONTACT OWNS A 2005 INFINITI FX45. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING. THE DEALER (RED NOLAND INFINITI, 425 MOTOR WORLD PKWY, COLORADO SPRINGS, CO 80905, (719)-444-8881) WAS CONTACTED AND ADVISED THE CONTACT TO GET A DASHBOARD COVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 84,400.
Incident date: Jan 2, 2018
MY VEHICLE NEEDS TWO CATALYTIC CONVERTERS REPLACED IN ORDER TO PASS SMOG. INFINITI DEALER WANTS $5600 TO MAKE THIS REPAIR! THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND SHOULD BE A RECALL ITEM.
Incident date: May 8, 2018
TL* THE CONTACT OWNED A 2006 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED PULLING TO THE RIGHT. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT AND THE FRONT PASSENGER TIRE DETACHED. THE CONTACT WAS UNCONSCIOUS WHEN SHE HIT HER HEAD AS THE VEHICLE FLIPPED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE F... Read more
Crash
1 injured
Incident date: May 8, 2018
TL* THE CONTACT OWNED A 2006 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED PULLING TO THE RIGHT. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT AND THE FRONT PASSENGER TIRE DETACHED. THE CONTACT WAS UNCONSCIOUS WHEN SHE HIT HER HEAD AS THE VEHICLE FLIPPED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE F... Read more
Crash
1 injured
Incident date: May 8, 2018
TL* THE CONTACT OWNED A 2006 INFINITI FX35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED PULLING TO THE RIGHT. WHEN ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE VEERED TO THE RIGHT AND THE FRONT PASSENGER TIRE DETACHED. THE CONTACT WAS UNCONSCIOUS WHEN SHE HIT HER HEAD AS THE VEHICLE FLIPPED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE F... Read more
Crash
1 injured
Incident date: Jul 11, 2018
1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. ON SEVERAL OCCASIONS, IT TRIGGERED THE SEAT BELT RESTRAINTS WHICH WAS SCARY. 4. NOTED "AIR SUCKING" SOUND FROM BRAKE PEDAL. 5. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED.