Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Sep 21, 2018
DASHBOARD HAS BECOME TACKY AND HIGHLY REFLECTIVE CAUSING A SEVERE GLARE WHEN THE SUN HITS IT. VEHICLE SURGES WHILE COMING TO A STOP. ENOUGH TO HIT SOMETHING IF YOU DO NOT HAVE THE BRAKE PEDAL PRESSED ABNORMALLY HARD.
Incident date: Sep 21, 2018
DASHBOARD HAS BECOME TACKY AND HIGHLY REFLECTIVE CAUSING A SEVERE GLARE WHEN THE SUN HITS IT. VEHICLE SURGES WHILE COMING TO A STOP. ENOUGH TO HIT SOMETHING IF YOU DO NOT HAVE THE BRAKE PEDAL PRESSED ABNORMALLY HARD.
Incident date: Sep 14, 2018
BOUGHT THIS VEHICLE FROM CREST INFINITI WITH REMAINDER OF WARRANTY WHICH JUST RAN OUT BUT AS I WENT TO SELL THE CAR PRIVATELY THE BUYER WAS A CAR DEALER IN NORMAN, OK WHO CAME DOWN TO PLANO, TX WITH TRAILER AND CASHIER'S CHECK. AFTER HOOKING UP TO DIAGNOSTIC MACHINE HE REFUSED TO PURCHASE DUE TO AN ISSUE WITH THE AIR BAGS AND SOMETHING ABOUT BYPASSED (REPORT ATTACHED TO COMPLAINT) AIR BAGS ISSUE. ... Read more
Incident date: Sep 10, 2018
HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE
Incident date: Sep 10, 2018
HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE
Incident date: Sep 10, 2018
HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER WAS DRIVING ON A CITY MAIN RD AND THE FRONT PASSENGER SIDE AXLE SLIPPED OUT FO SOCKET AND AND CAUSED MY CAR TO BE INOPERABLE
Incident date: Sep 3, 2018
TRANSMISSION SHUDDERS, LOSES POWER DURING ACCELERATION AND WHEN IN MOTION.
Incident date: Sep 15, 2018
PASSENGER AIR BAG OFF WARNING CAME UP, FLASHING IN RED, WHICH MEANS THE AIR BAG WOULD NOT TRIGGER, RESULT IN LIFE THREATENING AND MAY CAUSE THE DEATH FOR A PASSENGER IN THE FRONT SEAT. THE VEHICLE WAS STATIONARY IN A GARAGE, NOTICED IT IN THE MORNING.
Incident date: Jun 14, 2018
CHECK ENGINE LIGHT ON, BOTH CATALYTIC CONVERTERS NEEDED REPLACING.
Incident date: Sep 12, 2018
AFTER DRIVING IN STOP AND GO TRAFFIC, SLOW SPEED WITH MANY STOPS, THE BRAKE PEDAL LOSES POWER AND BEGINS TO PULSATE. WHEN THIS HAPPENS, THE EMERGENCY BRAKE LIGHT ILLUMINATES ON THE DASHBOARD. TURMING THE VEHICLE ON/OFF SEEMS TO RESET THE CAR AND THE ISSUE IS RESLOVED.
Incident date: Sep 13, 2018
I AM HAVING BRAKE ISSUES WITH MY 2005 INFINITI QX56. THE BRAKE LIGHT KEEPS COMING ON AND IT MAKES A GRINDING NOISE. IT IS ALSO VERY HARD TO GET IT TO COME TO A STOP. JUST YESTERDAY, I ALMOST COULD NOT GET THE VEHICLE TO STOP AT A RED LIGHT. I AM ALSO HAVING AN ISSUE WITH THE FUEL GAUGE. I HAVE RUN OUT OF FUEL 3 TIMES AND EACH TIME THE THE GAUGE IS SHOWING BETWEEN 1/2 AND 1/4 FULL. BACK IN... Read more
Incident date: Sep 13, 2018
I AM HAVING BRAKE ISSUES WITH MY 2005 INFINITI QX56. THE BRAKE LIGHT KEEPS COMING ON AND IT MAKES A GRINDING NOISE. IT IS ALSO VERY HARD TO GET IT TO COME TO A STOP. JUST YESTERDAY, I ALMOST COULD NOT GET THE VEHICLE TO STOP AT A RED LIGHT. I AM ALSO HAVING AN ISSUE WITH THE FUEL GAUGE. I HAVE RUN OUT OF FUEL 3 TIMES AND EACH TIME THE THE GAUGE IS SHOWING BETWEEN 1/2 AND 1/4 FULL. BACK IN... Read more
Incident date: May 29, 2018
IN MAY 2018 THE AIRBAG LIGHT CAME ON.I IMMEDIATELY CALLED THE DEALERSHIP CONCERNING THIS MATTER LIKE THE CAR MANUAL STATED.THE SERVICE REPRESENTATIVE TOLD ME TO BRING THE VEHICLE IN FOR SERVICE.WHEN I BROUGHT THE CAR TO THE DEALERSHIP,THESERVICE REPRESENTATIVE ASK TO SEE THE WARRANTY PAPERS.AFTER LOOKING AT THE WARRANTY PAPERS,HE SAID THE AIRBAG ISN'T COVER UNDER THE WARRANTY.I'M DRIVING A UNSAFE ... Read more
Incident date: Sep 12, 2018
TL* THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING APPROXIMATELY 65 MPH, THE LETTER "H" FOR "HOT" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE JERKED. AFTERWARDS, THE VEHICLE DECELERATED TO 15 MPH. THE CONTACT DROVE THE VEHICLE TO A NEARBY FUEL STATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED (WATER PUMP, RADIATOR, RESERVOIR, ETC), BUT THE SOURCE O... Read more
Incident date: Sep 12, 2018
TL* THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING APPROXIMATELY 65 MPH, THE LETTER "H" FOR "HOT" APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE JERKED. AFTERWARDS, THE VEHICLE DECELERATED TO 15 MPH. THE CONTACT DROVE THE VEHICLE TO A NEARBY FUEL STATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED (WATER PUMP, RADIATOR, RESERVOIR, ETC), BUT THE SOURCE O... Read more
Incident date: Sep 7, 2018
WHEN YOU GO TO APPLY THE BRAKE IT OFTEN LOCKS UP AND STOPS IMMEDIATELY. THIS IS AN ISSUE THAT COMES AND GOES. IT ALSO AT THE SAME TIME IT IS STOPPING ABRUPTLY WITHOUT APPLYING THE BRAKE COMPLETELY IT WILL DO THE OPPOSITE AND THE BRAKE WILL DEFLATE ALL THE WAY TO THE FLOOR BEFORE STOPPING. WHILE STOP IT WILL LOSE PRESSURE AND THE BRAKE WILL SLOWLY GO TO THE FLOOR. HAVE TAKEN IT SEVERAL PLACES A... Read more
Incident date: Jul 16, 2018
I RECEIVED RECALL LETTER BUT LOST IT
Incident date: Sep 10, 2018
SUN VISOR IS BROKEN AND HANGS DOWN IN THE SIGHT LINE OF THE DRIVER. THE CAR IS A 2014 INFINITY QX 60 AND BOTH VISORS ARE BROKEN. COST IS OVER $400 TO FIX THE FAULTY PARTS PLUS LABOR. THIS IS A SAFETY HAZARD AND A FAULTY PART THAT IS A RIP OFF FOR $400 TO FIX. CONTACTED INFINITY CORPORATE TO SEE ABOUT REPLACING THE FAULTY PARTS AND WAS TOLD THAT THEY WOULD NOT COVER ANY OF THE COST. TREATING I... Read more
Incident date: Feb 12, 2018
AUTO HAS BEEN RECALLED DUE TO DEFECTIVE AIRBAGS. NEAREST DEALER IS 130 MILES AWAY. INFINITI REFUSES TO MAKE JUST COMPENSATION FOR TRAVEL TO REPAIR
Incident date: Aug 30, 2018
DRIVING DOWN THE ROAD AND CAR STARTED SHAKING REALLY BAD AND THEN STOPPED ACCELERATING. IT STILL RAN JUST WOULDNT' GO FORWARD OR REVERSE. DEALER SAID PROBABLY VALVES ON TRANSMISSION NEED TO BE REPLACED WHICH WOULD COST $5960 AS MY CAR IS BEYOND THE WARRANTY AT 110,000 MILES. I WAS ALSO TOLD THAT THAT MAY NOT FIX THE PROBLEM ,BUT THAT WAS NEEDED TO BE DONE TO START THE DIAGNOSIS.
Incident date: Jul 31, 2018
I BROUGHT MY TRUCK IN FOR A RECALL WITH STRUT TOWER AND CHASSY,THEY PATCHED TBE CHASSY UP,WHEN I WENT TO PICK IT UP I DIDN'T GET 5 MINUTES UP THE ROAD AND IT WAS PULLING TO THE RIGHT HARD AND SHAKING AST 40TO 50MPH,IT'S A DRIVING HAZARD,I BROUGHT IT RIGHT BACK THEY DID AN ALIGNMENT ON IT,CALLED ME AND SAID IT'S STILL DOING IT AND THERE'S NOTHING ELSE THEY CAN DO,SO NOW I'M OUT OF A VEHICLE THEY TO... Read more
Incident date: Sep 6, 2018
MY CAR HAS STARTED STALLING WHILE DRIVING, WHILE DRIVING! I HAVE GONE TO THE DEALER TO HAVE ISSUE FIXED, ONCE I GET IT FIXED IT HAPPENS AGAIN, AND THEN THE DEALER SAYS IT MIGHT BE SOMETHING ELSE. I HAVE A SMALL CHILD AND ITS TERRIFYING KNOWING THAT IF I'M ON THE HIGHWAY MY CAR WILL STALL OR ANYWHERE FOR THAT MATTER. IT'S BEEN HAPPENING FOR WEEKS, STARTED AT VERY LOW SPEEDS AND AS OF YESTERDAY THE... Read more
Incident date: Sep 6, 2018
MY CAR HAS STARTED STALLING WHILE DRIVING, WHILE DRIVING! I HAVE GONE TO THE DEALER TO HAVE ISSUE FIXED, ONCE I GET IT FIXED IT HAPPENS AGAIN, AND THEN THE DEALER SAYS IT MIGHT BE SOMETHING ELSE. I HAVE A SMALL CHILD AND ITS TERRIFYING KNOWING THAT IF I'M ON THE HIGHWAY MY CAR WILL STALL OR ANYWHERE FOR THAT MATTER. IT'S BEEN HAPPENING FOR WEEKS, STARTED AT VERY LOW SPEEDS AND AS OF YESTERDAY THE... Read more
Incident date: Sep 6, 2018
MY CAR HAS STARTED STALLING WHILE DRIVING, WHILE DRIVING! I HAVE GONE TO THE DEALER TO HAVE ISSUE FIXED, ONCE I GET IT FIXED IT HAPPENS AGAIN, AND THEN THE DEALER SAYS IT MIGHT BE SOMETHING ELSE. I HAVE A SMALL CHILD AND ITS TERRIFYING KNOWING THAT IF I'M ON THE HIGHWAY MY CAR WILL STALL OR ANYWHERE FOR THAT MATTER. IT'S BEEN HAPPENING FOR WEEKS, STARTED AT VERY LOW SPEEDS AND AS OF YESTERDAY THE... Read more
Incident date: Aug 6, 2018
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS TURNED TOWARDS THE RIGHT AND THE RIGHT BACK SIDE OF THE SEAT WAS TWISTED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 83,000. **TR CONSUMER STATED TWO DAYS AFTER I FILED MY COMPLAINT WITH NHSTA, THE OTHER SIDE OF THE DRIVERS SEAT FRAME BR... Read more
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2004 INFINITI QX56. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. IN ADDITION, THE FUEL GAUGE AND OTHER GAUGES ON THE INSTRUMENT CLUSTER DISPLAYED INACCURATE INFORMATION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INFINITI OF ELK GROVE, 8586 LAGUNA GROVE DR, ELK GROVE, CA) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLAC... Read more
Incident date: Jul 25, 2018
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER C... Read more
Incident date: Jul 25, 2018
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER C... Read more
Incident date: Jul 25, 2018
PURCHASED THE CAR BRAND NEW TWO MONTHS AGO. DISCOVERED THE LEFT HATCH HARNESS COVER IS CRUSHED. WAS TOLD BY INFINITI REGIONAL MANAGER EVERYTHING ELECTRICAL IS RUN THOROUGH THAT HARNESS AND EVERY TIME THE HATCH IS OPENED AND CLOSED THE WIRING IS GETTING PINCHED. ALREADY HAVE HAD THE CAR TO THE DEALERSHIP FOR BLACK BACKUP SCREEN, AUDIO PROBLEMS, LIGHTS NOT TURNING OFF, RADIO NOT SHUTTING OFF AFTER C... Read more
Incident date: Aug 24, 2018
TIMING CHAIN FAILURE AND ALSO CATALYTIC CONVERTERS FAILED.
Incident date: Aug 24, 2018
TIMING CHAIN FAILURE AND ALSO CATALYTIC CONVERTERS FAILED.
Incident date: Aug 1, 2018
SINCE I RECEIVED THE CAR BACK IN 2015, THE REAR BACK UP CAMERA HAS A TENDENCY TO REMAIN ON THE SCREEN EVEN WHEN THE VEHICLE IS PLACED FROM REVERSE TO DRIVE. I HAVE TAKEN THE CAR INTO THE DEALERSHIP SERVICE CENTER ON CONEY ISLAND AVENUE IN BROOKLYN NY NUMEROUS TIMES AND SHOWED THEM HOW THE REAR CAMERA WAS STUCK ON THE VIDEO MONITOR. THEY SUGGESTED I SHUT THE CAR OFF AND STARTED IT AGAIN, WHICH ALLE... Read more
Incident date: Aug 25, 2018
I WAS TRAVELING ON THE INTERSTATE AND HEARD A LOUD BANG, LIKE A GUNSHOT OVERHEAD AND GLASS FELL INTO THE CABIN ON MYSELF, WIFE AND TWO KIDS. THE SUNROOF ON OUR 2014 INFINITY QX60 WAS CLOSED, BUT HAD EXPLODED INTO THOUSANDS OF PIECES. I OBSERVED NO ROAD DEBRIS OR FALLING METEORS THAT COULD HAVE STRUCK THE SUNROOF AND CAUSED IT TO EXPLODE. UPON FURTHER INVESTIGATION, IT APPEARS THAT SPONTANEOUSLY... Read more
Incident date: Aug 1, 2018
VEHICLE WAS DRIVING AT 55-60MPH, IMMEDIATELY LOST ALL POWER AND ROUGH ENGINE SHAKE ON THE HIGHWAY. MANAGED TO PULL OFF TO THE SIDE. OPENED THE HOOD TO FIND THE CATALYTIC CONVERTERS BOTH SMOKING AND GLOWING RED FROM EXCESS FUEL BEING DUMPED INTO THEM DUE TO A VERY COMMON AND WELL KNOWN BAD GROUNDING ISSUE. WORRIED THEY WOULD CAUSE A FIRE I EVACUATED MY FAMILY AND CALL A TOW TRUCK. AFTER HAVING THE ... Read more
Incident date: Aug 1, 2018
VEHICLE WAS DRIVING AT 55-60MPH, IMMEDIATELY LOST ALL POWER AND ROUGH ENGINE SHAKE ON THE HIGHWAY. MANAGED TO PULL OFF TO THE SIDE. OPENED THE HOOD TO FIND THE CATALYTIC CONVERTERS BOTH SMOKING AND GLOWING RED FROM EXCESS FUEL BEING DUMPED INTO THEM DUE TO A VERY COMMON AND WELL KNOWN BAD GROUNDING ISSUE. WORRIED THEY WOULD CAUSE A FIRE I EVACUATED MY FAMILY AND CALL A TOW TRUCK. AFTER HAVING THE ... Read more
Incident date: Aug 1, 2018
VEHICLE WAS DRIVING AT 55-60MPH, IMMEDIATELY LOST ALL POWER AND ROUGH ENGINE SHAKE ON THE HIGHWAY. MANAGED TO PULL OFF TO THE SIDE. OPENED THE HOOD TO FIND THE CATALYTIC CONVERTERS BOTH SMOKING AND GLOWING RED FROM EXCESS FUEL BEING DUMPED INTO THEM DUE TO A VERY COMMON AND WELL KNOWN BAD GROUNDING ISSUE. WORRIED THEY WOULD CAUSE A FIRE I EVACUATED MY FAMILY AND CALL A TOW TRUCK. AFTER HAVING THE ... Read more
INFINITI
Q50 HYBRID
(2015) — SERVICE BRAKES
Aug 28, 2018
Incident date: May 16, 2018
VEHICLE HAS BEEN HAVING THIS ISSUE SINCE DAY 1. SPOKE TO OTHER OWNERS WITH THE SAME ISSUE. WHEN SLOWING DOWN FROM ANY SPEED, SLIGHTLY OR QUICKLY, THE CAR SWITCHES BETWEEN EV MODE AND BACK. AT ALL TIMES THE BRAKING IS ODD. THERE ARE TIMES WHERE THE CAR LUNGES FORWARD WHEN NEARING A COMPLETE STOP, OTHER TIMES THE BRAKES SEEM TO BE LETTING GO AND GRABBING AGAIN WHEN SLOWING FROM A HIGHER SPEED. I UND... Read more
Incident date: Aug 25, 2018
TAKATA RECALL : I RECEIVED A NOTICE FROM THE NYS D OF M STATING THAT THERE WAS AN URGENT RECALL ON MY CAR, AND LISTING THE VIN AND MAKE, MODEL, YEAR. I CHECKED WITH YOUR WEB SITE AND FOUND NO RECALLS ON MY CAR. MY INFINITI DEALER CHECKED AND FOUND NO RECALL FOR MY CAR, BUT SAID THERE MAY HAVE BEEN RECALLS FOR THAT MODEL, YEAR, ETC. BUT NOT FOR MY VIN. WHO DO I TRUST?
Incident date: Jan 1, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SUN VISORS FRACTURED. THE CONTACT STATED THAT THE SUN VISORS WERE UNABLE TO RETRACT AND WERE UNSAFE WHILE DRIVING. ON SEVERAL OCCASIONS, THE CONTACT STRUCK HIS HEAD ON THE SUN VISOR WHILE ATTEMPTING TO EXIT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. TH... Read more
Incident date: Apr 20, 2017
CATALYTIC CONVERTER ISSUES CAUSING THE CHECK ENGINE LIGHT TO COME ON
Incident date: Aug 10, 2016
THE DASH BOARD PLASTIC IS MELTING AND THE REFLECTION OF THE SUN MAKES IT VERY DIFFICULT TO DRIVE IN THE DIRECTION OF THE SUN AT ALL TIMES.
Incident date: Aug 21, 2018
CAR SUSPENSION SHIMMIES, SHAKES AND WHOLE CAR ROLLS AT HIGHWAY SPEEDS.
Incident date: Aug 20, 2018
EVER SINCE THE PURCHASE OF 00THE VEHICLE, THE DRIVER SEAT SLIDES FORWARD 3 TO 4 INCHES WHEN BRAKING WHEN TRAVELING FORWARD, EVERY TIME. THIS HAS CAUSED THE DRIVER'S FEET TO SLIP OFF THE BRAKE PEDAL, RELEASING THE BRAKE AND ALMOST COLLIDING WITH OTHER VEHICLES OR OBJECTS AHEAD.
Incident date: Dec 8, 2017
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE STATIONARY AND WHILE DRIVING VARIOUS SPEEDS,THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE ENGINE INDICATOR ILLUMINATED AND "CHECK YOUR FUE... Read more
Incident date: Dec 8, 2017
TL* THE CONTACT OWNS A 2003 INFINITI M45. WHILE STATIONARY AND WHILE DRIVING VARIOUS SPEEDS,THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE. ON ANOTHER OCCASION, THE CONTACT STATED THAT THE ENGINE INDICATOR ILLUMINATED AND "CHECK YOUR FUE... Read more
Incident date: Aug 18, 2018
THE PASSENGER AIR BAG LIGHT ILLUMINATES (MEANING THE AIR BAG WILL NOT DEPLOY) WHEN A FULL SIZE ADULT IS SITTING IN THE PASSENGER SEAT. THE DEALERSHIP STATES THAT THE AIR BAG LIGHT SHOULD ILLUMINATE ON PARTIAL WEIGHT APPLIED TO THE SEAT BOTTOM. DEALERSHIP STATES THAT THEY TESTED BY WATCHING THE AIRBAG STATUS IN DATA MONITOR AND FOUND AIRBAG ACTIVATES WHEN SITTING IN THE SEAT PROPERLY AND TURNS OFF ... Read more
Incident date: Aug 10, 2018
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE OPERATING THE VEHICLE AND DEPRESSING THE ACCELERATOR PEDAL, A SQUEALING AND CLAPPING TYPE NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COULTER INFINITI, 6225 EAST TEST DR., MESA, AZ 85206) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF... Read more
Incident date: Aug 15, 2015
STEERING WHEEL LOCKED AND COULD NOT UNLOCK WITH KEY NOR COULD DEALER REPAIR SHOP. A DEALER REPAIR PERSON SAID IT WAS NOT UNUSUAL. DEALER WILL HAVE TO BREAK THE LOCK AND REINSTALL AT A COST OF $1,500+. THE CAR ONLY HAS 55,000+MILES, AND THERE ARE A NUMBER OF COMPLAINTS ISSUED OVER THE PAST FEW YEARS TO NHTSA. ONE PERSON CITED THAT THE MANUFACTURE OF THE "PART" TOLD NISSAN TO "RECALL" AND REPLAC... Read more
Incident date: Aug 11, 2018
ON 8/11/2018 AT APPROXIMATELY 1315 CST I WAS DRIVING IN THE RIGHT LANE OF I-10 W BY MILE MARKER 126 AT THE POSTED SPEED LIMIT WHEN THE SUNROOF EXPLODED. NO VEHICLES WERE WITHIN 200 FEET OF OUR VEHICLE (INFINITI 2015 QX60) IN DAYLIGHT AND CLEAR VISIBILITY , NO VISIBLE DEBRIS IN ROADWAY OR VEGETATION OVERGROWTH WAS PRESENT. THE ROADWAY WAS DRY AND IN GOOD CONDITION. SUNROOF WAS CLOSED AND HAD BEEN ... Read more
Incident date: Aug 1, 2018
AIRBAG LIGHT FLASHING. CAR HAS 75K MILES ON IT. TOOK IT TO INFINITI FOR REPAIR. THEY SAY THE PASSENGER SEAT SENSOR IS BAD AND NEEDS TO BE REPLACED. THEY ARE SAYING IT IS NOT COVERED UNDER WARRANTY EVEN THOUGH THERE ARE NUMEROUS REPORTS OF THIS ISSUE.