Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Dec 20, 2025
PCV fails prematurely, the car makes a high pitch noise and check engine light comes on. Car stalls making it dangerous to drive since it's not responsive as originally designed.
Incident date: Dec 20, 2025
The passenger side of my 2018 Rogue door lock actuator failed last year. I am unable to enter through my front passenger door. Earlier this year (2026) the driver side door lock actuator also failed, often leaving me locked out from both sides. I have to leave the door unlocked to ensure I can get into/out of my car.
Incident date: Feb 13, 2026
Car took off after going over railroad track, and accelerated without driver being able to control it. The breaks and steering went out as well. It’s like car was being driven remotely. Crashed into fence, and there was no warning. The car accelerated. The car bounces back and forth when brakes are on, and again last year stopped in the middle of traffic. Water damage was leaking in as well afte... Read more
Crash
Incident date: Feb 2, 2026
I turned on my car and several malfunctions came on the dash,and would not start and went in limp mode. A local mechanic stated it's the electrical component of the coolant pump causing malfunction. He also stated that could lead the car catching fire if overheats since the 5V is dipping below due to the faulty coolant /water pump. Ultimately forcing the car in limp mode for safety precautions. T... Read more
Incident date: Oct 5, 2025
Backup camera delayed display of rear view when in reverse, followed by a message stating the camera was unavailable, to contact the dealer. Small impact with parking sign when backing into the parking spot.
Incident date: Nov 18, 2025
Owned vehicle for 1 year. On [XXX} the vehicle kept Stalling and wouldn't accelerate. Drove to service station. Had 4 coils and spark plugs replaced. Car was still not right- compression test confirmed engine failure. Had car towed to KIA dealer Matt Blatt rt 37 Toms River, NJ. Their diagnostic shows 3rd cylinder failure top engine. Class action lawsuit on engine failure coverage is for bot... Read more
Incident date: Nov 18, 2025
The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle, the ABS warning light illuminated, causing the cruise control to be inoperable. The vehicle was taken to the dealer, who reset the computer, but the failure persisted. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair... Read more
Incident date: Nov 18, 2025
The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle, the ABS warning light illuminated, causing the cruise control to be inoperable. The vehicle was taken to the dealer, who reset the computer, but the failure persisted. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair... Read more
Incident date: Mar 31, 2025
2017 F250 99k miles . got off the interstate and went to turn and the steering wheel immediately came loose. I had to press down while turning. I brought it to a repair shop and it was stated that it looked as if was glued and the locknut was never tightened . This could have been catastrophic. I didn't bring it to the dealer because it would take three days to look at it.
Incident date: Feb 4, 2026
Front suspension ball joint failure occurred while driving approximately 70 mph on an interstate highway, resulting in sudden loss of vehicle control and requiring immediate emergency response. The vehicle is a 2023 Audi e-tron A5. Two weeks prior to the sudden failure, an Audi dealership inspected the same front corner of the vehicle following earlier damage and stated that the front suspension ... Read more
Incident date: Dec 18, 2025
Engine showing PO128 code. Steering Assist System reduced power. Engine fan constantly running. Engine temp on dash is stuck on the "C" mark, doesn't move. Thermostat and temp sensor replaced, issue continues. THIS IS A VERY COMMON PROBLEM ON GM VEHICLES WITH THE 3.6L AROUND THE 60,000 MILE MARK. GM NEEDS TO GET IT FIGURED OUT.
Incident date: Jan 28, 2026
The contact owns a 2017 Nissan Murano. The contact stated that with the traction control feature deactivated and while driving up the snowy and icy inclined gravel drive way, the traction control light suddenly began to flash off and on, the vehicle stopped accelerating and began to slide backwards and off the gravel driveway, down a 30-foot embankment, rolling over several times and landing on t... Read more
Crash
2 injured
Incident date: Feb 2, 2026
Been waiting to have this recall repaired for months. I started the car and excessive amount of fuel was injected into the combustion chamber, cause a smoke cloud.
Incident date: Feb 4, 2026
Forscan showing torque sensor malfunction, the same issue that was recalled in 2014. Causing loss of power steering
Incident date: Dec 6, 2025
I took my vehicle into Apple Ford in Columbia, MD for a safety recall. They proceeded to tell me that my engine, the crankshaft, and the turbo also need to be replaced but will not cover it even though these issues were caused by the safety recall. Everything online says that with this recall the engine should be replaced under the recall. We had small issues with the car about a year ago that wer... Read more
Incident date: Jan 9, 2026
Unintended downshifts, hard shifting, long pausing in-between shifts. I took it into a Ford dealer and they are suggestions transmission replacement. I'm looking online and it shows numerous recalls for these issues.
Incident date: Jan 13, 2026
6.2L L87 V8 engine experienced catastrophic engine failure do to lifter failure and a cylinder 8 misfire. Causing additional damage to camshaft. The dealership has inspected the vehicle and refuses to acknowledge the problem as there own. I have invoices for the work if I choose to proceed. Incident occurred while driving on the freeway, complete lose of power and control. This engine is known for... Read more
Incident date: Feb 2, 2026
I was notified that my 2023 Silverado had an open recall (L87 Engine loss of propulsion). I brought the truck to the dealer for the recall on 8/19 with 35,921 miles on the vehicle. The inspection was performed and I was told it passed. When I asked about the extended special coverage they told me they didn't know what I was talking about. Only 4 months and 4,567 miles later, on 12/29, the vehicle ... Read more
Incident date: May 25, 2022
I left my apartment on my way to school when my vehicle suddenly stopped in the middle of the road. I was on a three lane, one way street and I was stuck in the middle. My vehicle could not move forward or backward despite the engine still running and being gear. It was a really busy time of day and I sat there for about 3 hours, still in the middle of the street, waiting for a tow. A police offic... Read more
Incident date: May 25, 2022
While driving my Defender 130 at Highway speed a warning for a faulty electrical system light came on. Within a mile while I was trying to exit the highway, all electrical systems failed. I had a gearbox failure warning and the car went into neutral at highway speed. Power steering failed and I had to manhandle the vehicle off the road into a snow drift to get off the highway.
Incident date: May 25, 2022
The code that originally came up was P0300 a (Engine Misfire). I had this truck for one year and it says my fuel injector went bad so I’m getting the whole Tune Up done. I have the My Chevrolet app connected to my vehicle and it’s saying: the Engine/Transmission system needs service and the Emissions system! Mind you I e only had this vehicle for one year i bought it in February 2024 and it’... Read more
Incident date: Jan 31, 2026
The incident occurred while the vehicle was being operated with Tesla driver-assistance features enabled, including lane assist and cruise control. The driver experienced unexpected vehicle behavior that felt inconsistent with normal steering response. Although the driver maintained hands on the steering wheel, the vehicle appeared to react in a manner that was not anticipated, contributing to lo... Read more
Crash
Incident date: Jan 28, 2026
The contact owns a 2022 Chevrolet Malibu. The contact stated that while driving at 45 MPH, the message “Engine Power Reduced” was displayed, and the vehicle decelerated unexpectedly. The driver pulled over and was informed to turn off the vehicle and restart the vehicle with the assistance of a Police Officer. The vehicle was restarted but failed to exceed 10 MPH while driving. The vehicle was... Read more
Incident date: Nov 24, 2025
fuel lines/ clamps defective causing a fuel leak. vehicle could catch on fire and fumes are extremely strong inside the cabin. issue confirmed by Mercedes dealer, mentioned there is an extended warranty up to 120,000 miles. rejected mine because i was at 120,300 miles. had to pay out of pocket. no warning lights or anything just the really strong smell of fuel and fuel range dropping. this is a ve... Read more
Incident date: Nov 24, 2025
The horn on my 2020 Hyundai Ioniq has stopped working. I checked the fuses and they are all good. Hyundai currently has several other models with recalls or at least known to fail. Yes my vehicle is available for inspection and no I have not had it looked at yet… dealer wants to keep it for 3-5 days to diagnose and further, given the nature of the issue, I don’t feel I should be responsible fo... Read more
Incident date: Nov 24, 2025
My car has a problem This will be the 3rd visit to the Chevy dealership and the 6th time in a garage. At this time, the original alternator that came with the Tahoe, was running high through December and replaced with a new alternator from Parts Geek. It was ok for a couple weeks and is running high again. You cannot test it from a cold start to get this reading. It must be ran for at least 20 min... Read more
Incident date: Dec 1, 2025
While driving a 2022 Acura MDX Advance AWD in snowy conditions, I noticed reduced traction and abnormal drivability. Dealer inspection confirmed a catastrophic failure: the front differential and transmission splines were stripped, causing the vehicle to operate in front-wheel drive only. The dealer verified the failure and documented it as a defect on the repair order. The vehicle was maintained ... Read more
Incident date: Dec 1, 2025
The contact owns a 2024 Chevrolet Suburban. While driving at an undisclosed speed, the vehicle hesitated while accelerating. The vehicle was previously repaired under NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the failure persisted. The local dealer was contacted; however, the vehicle was not repaired. The manufacture was not notified of the failure. The failure mileage... Read more
Incident date: Jan 27, 2025
While driving at about 40mph on a city street I complete lost steering, brakes and vehicle control. I suddenly started severely swerving/ spinning. I suddenly had no control over the vehicle. The vehicle threw a bunch of codes at once including: anti-lock brakes malfunction, pre-collision system malfunction, secondary collision brake system malfunction, braking power low, parking brake malfunction... Read more
Incident date: Jun 22, 2025
I am experiencing pulsing and lunging while accelerating and cause loss of power and unsafe driving.
Incident date: Jan 18, 2026
Vehicle rear-ended at high rate of speed. Impact included rollover. Driver was buckled but seatbelt and/or seat failure and no air bag deployment for either occupant. Serious bodily injury occurred. Vehicle on hold pending further police investigation and scene reconstruction by multiple agencies.
Crash
2 injured
Incident date: Sep 6, 2025
A few months ago, June 18, 2025 my 2018 BMW 430i convertible, which has 57,202 miles on the odometer, alerted me that the passenger side restraint system was malfunctioning. BMW declined to address the issue. Now, I am receiving the same notification for the driver side. Once again, BMW refuses to provide repairs. This poses a significant safety risk, as my airbags could potentially deploy unexp... Read more
Incident date: Sep 6, 2025
I purchased my 2025 Legacy from Brunswick Subaru (Brunswick,OH) on 9/22/25. A few days later, while riding in the passenger seat, the airbag light/icon stayed off. I am a petite female, weighing 100 pounds. I immediately called Brunswick Subaru's service department. The service manager drove me around, and he saw that what I was reporting was true. He said he would order sensors to fix the prob... Read more
Incident date: Sep 6, 2025
Light from recessed LED headlights becomes obscured by packed snow when traveling in a snowstorm. LED lamp does not emit enough heat to keep clear. Loss of light is gradual and can reach an unsafe level almost without notice.
Incident date: Jan 14, 2026
The **engine system** failed due to **coolant intrusion into cylinder 2**, causing engine misfires and loss of power. This condition is consistent with known EcoBoost engine defects in this model year. The vehicle is available for inspection upon request. This failure created a **safety risk** due to potential **loss of power or stalling while driving**, increasing the risk of a crash. An additio... Read more
Incident date: Jan 19, 2026
I experienced an ongoing grinding/rattling noise from the wheel/brake area. The vehicle was serviced multiple times by a franchised dealer, which diagnosed the issue as brake-related and performed brake repairs. The noise was not resolved, and the vehicle was returned in the same condition. Shortly after service, an independent mechanic discovered a cracked/broken brake pad installed on the vehic... Read more
Incident date: Jan 15, 2026
Metal/chrome decal on seat pulls hair frequently, making sitting back in a safe position uncomfortable. Fix this issue.
Incident date: Jan 15, 2026
1-2 second period of no throttle response from a rolling stop, then a sudden lurch of acceleration many times onto a now busy intersection.
Incident date: Jan 15, 2026
1-2 second period of no throttle response from a rolling stop, then a sudden lurch of acceleration many times onto a now busy intersection.
Incident date: Jan 16, 2026
Since we bought the vehicle in 2019, the passenger-side seat sensor didn't always go off when occupied. We asked the dealership to check it out in 2020 or 2021, however, due to the problem being inconsistent it couldn't be fixed. The inconsistency of the seat sensor has continued though the years, but lately, it has become more frequent. I am the usual occupant on the passenger side and I weigh... Read more
Incident date: Apr 26, 2022
Driving turned, left in the vehicle paused like the engine paused yesterday and this morning I turned right in my engine stalled out completely turned off. It was hard to get it. Restarted again. I had codes run on it and the battery was fine. It finally started again after
Incident date: Apr 26, 2022
The contact's boyfriend owns a 2019 Chevrolet Equinox. The contact stated that while driving 60 MPH and decelerating to 50 MPH to switch lanes, the vehicle drove over an icy road surface and spun. The contact attempted to turn the wheel and depressed the brake pedal; however, the vehicle crashed into the left guard rail, and the vehicle then crashed into the right guard rail and came to an abrupt ... Read more
Crash
2 injured
Incident date: Jan 12, 2026
I am having the exact transmission issue for this truck that has been recalled, but when I call to get it serviced, I am told "there isn't any unrepaired recalls. This issue is persistent and unresolved. Please look into this and potentially recall the transmission issue. This truck has constant shifting troubles form 1st to 2nd with shuddering.
Incident date: Dec 27, 2025
Was coming off an exit on the interstate and started slowing down. My brakes act like they didn’t want to work. Grinding and the pedal was twitching under my foot. The car stopped thankfully, but then all Linda of lights came on the my dash and will not go off. And 3 warning come up!
Incident date: Dec 27, 2025
Was coming off an exit on the interstate and started slowing down. My brakes act like they didn’t want to work. Grinding and the pedal was twitching under my foot. The car stopped thankfully, but then all Linda of lights came on the my dash and will not go off. And 3 warning come up!
Incident date: Jan 5, 2026
The contact owns a 2020 Subaru Outback. The contact stated that while driving 65 MPH on the highway, the contact was alerted by the message “Eyesight Technology Failure”, before the battery shut down, causing the steering wheel to seize, forcing the contact to come to a complete stop in the middle of the highway. The check engine, air bags, and oil warning lights were illuminated. The contact ... Read more
Incident date: Jun 26, 2025
RECALL 25V-437 REMEDY INADEQUATE - ONGOING ENGINE FAILURE VIN: [your VIN] Recall: 25V-437 (Engine Bearing) Recall completion date: [DATE] Dealer: [Dealer name, city] ISSUE: Vehicle continues in limp mode with "take to dealer" warning after recall 25V-437 was marked complete. CODES BEFORE RECALL: P0012 (cam timing), P0196 (oil temp sensor), P0507 (idle control), P161F (immobilizer) DEALER ACTIO... Read more
Incident date: Dec 16, 2025
On this vehicle the oil pump-oil control valve has malfunctioned. The vehicle has 54000 miles on it and the repair costs $8500. The part is only $300 but the transmission must be removed to repair the vehicle. The safety of people is not compromised by the part. The malfunction has been confirmed by the dealer. The malfunction has been reported to mercedes, the warranty company also. The chec... Read more
Incident date: Jul 30, 2025
My 2018 Honda experienced a catastrophic engine failure (blown head gasket) at only 30,012 miles. A head gasket is not a wear item and should not fail at such low mileage. I previously reported related symptoms during dealer service visits in July 2024 and August 2025, including signs consistent with cooling or engine performance issues, prior to the complete failure. The vehicle has been properly... Read more
Incident date: Jul 30, 2025
Car stalled several times including as I was turning through an intersection. I took my car to KIA Ganley if Boardman 7870 Market Street Bdmn Two, Youngstown, Ohio 44512. I met w/Gerry who I explained the concerns with car stalling reminding him it had been almost 2 years since the jnick sensor issue was detected. So why am I expected to keep driving a dangerous vehicle without the repair needed??... Read more