Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 20, 2024
Made a right hand turn and vehicle shut off in traffic barley got into turn lane and vehicle died in the middle of the road, just got lucky a state trooper was behind us to hold traffic off.. would not restart no power, dead battery, put a jumper on the vehicle and it started enough to get out of immediate danger. After replacing a burned up alternator and battery twice it was found the battery c... Read more
Incident date: Jun 20, 2024
Made a right hand turn and vehicle shut off in traffic barley got into turn lane and vehicle died in the middle of the road, just got lucky a state trooper was behind us to hold traffic off.. would not restart no power, dead battery, put a jumper on the vehicle and it started enough to get out of immediate danger. After replacing a burned up alternator and battery twice it was found the battery c... Read more
Incident date: Sep 25, 2025
The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen or a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which... Read more
Incident date: Nov 17, 2025
Purchased this vehicle at a big dealership and driving noticed glaring across the windshield try washing not helping took vehicle to glass shop that told me windshield damaged from rock chips and was pitted all the way through and could not be repaired has to be replaced dealership refuses to replace even though it has glare in sunlight and impairs my vision when driving The custom relation manage... Read more
Incident date: Jul 17, 2025
The contact owns a 2017 Hyundai Santa Fe. The contact stated that the tailgate and the hood unintendedly lowered after being raised and struck the contact. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
Incident date: Jul 19, 2025
The contact owns a 2018 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the drive... Read more
Incident date: Jan 15, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Nov 11, 2025
Main cluster went out cannot see gas or mileage noting important will display
Incident date: Nov 11, 2025
Our 2009 Infiniti G37x has developed the dreaded sticky dash issue. The materials in the dashboard have broken down, as a result the dashboard has become VERY reflective. It creates a heavy glare on the windshield both day and night which affects our ability to see out of the windshield. The glare makes it very difficult to see a night when street lights and headlights reflect off of the dash. Tha... Read more
Incident date: Jun 1, 2025
On [XXX], I rented a Class C motorhome from Cruise America at their Duluth, Georgia branch (Reservation #[XXX]). When I picked up the vehicle, the Cruise America employee pointed to a handwritten note taped over the tire pressure warning light on the dashboard that said: “ignore tire sensor.” The note was already in place before I arrived, suggesting that other renters may have used the vehicl... Read more
Incident date: Jun 1, 2025
I live in a state where it is required to have both front and back plates. When I got my 2016 QX80 it did not have official front plate mounting so I bought a kit and installed the front license plate. Since then I have not had a working sensor. The front collision sensor states there’s an obstruction. I can no longer use cruise control or the front collision safety sensor because the front sens... Read more
Incident date: Jun 26, 2025
Electronic stability control light was on as well as check engine. Was advised by service dept at dealership as well as manufacture to the remedy was to replace the abs module until there was a proper solution to the recall and I would have to pay and submit reimbursement ti manufacturer. Had abs module replaced and am now being told I cannot be reimbursed until there is a solution for the recall.... Read more
Incident date: Oct 16, 2025
*The engine head gasket- The engine sucked the water from the radiator. *The car overheat in Highway and I had to wait for help to open the radiator to fill it with water *By an independent service center *Not yet- I will take it to a dealer Wednesday the 12th *All the dash lights came up and the next day the temp indicator was going up and down
Incident date: Oct 16, 2025
Infiniti has acknowledged that certain vehicles equipped with this engine may experience bearing failures caused by a manufacturing defect affecting the main, A-, C-, and L-link bearings. These defects can result in engine damage or complete engine failure, as outlined in Infiniti’s recall notice. In September 2025, I took my vehicle to an authorized Infiniti service center after receiving notic... Read more
Incident date: Oct 16, 2025
Infiniti has acknowledged that certain vehicles equipped with this engine may experience bearing failures caused by a manufacturing defect affecting the main, A-, C-, and L-link bearings. These defects can result in engine damage or complete engine failure, as outlined in Infiniti’s recall notice. In September 2025, I took my vehicle to an authorized Infiniti service center after receiving notic... Read more
Incident date: Nov 7, 2025
I've noticed an issue since I picked up my vehicle from its last service where the RPMs stay around 1,000 when I let off the gas and should be coasting. The vehicle will continue to accelerate at 11 to 13 mph, and I really have to mash the brake pedal to stop. There is an update notice that popped up starting yesterday, but it will not install. Looks like the update is for the issue I am having. T... Read more
Incident date: Jun 1, 2025
Steering column damage, it started with the horn not working and not allowing me to use the bottoms on the wheel I thought it was an electric thing ,but then I notice a noise when I was driving over 60 mph then when I was braking or turning
Incident date: Sep 18, 2025
Recently purchased a 2025 Nissan Pathfinder. The feature they call "idle stop" did not work. Noticed withing 2 days of vehicle purchase. After listening to some lame excuses, I made an appointment to have the dealer fix it. They were not able to fix it. The document they gave me from Nissan states it is an electrical problem, and they do not have a fix. I filed a case with Nissan, and they rejecte... Read more
Incident date: Sep 18, 2025
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. Most recently, while stopped at a traffic light or stop sign, the automat... Read more
Incident date: Nov 4, 2025
I suddenly received errors that my sensors weren’t working, and I can no longer use my cruise control. The car has less than 60,000 miles so it still has the full bumper to bumper warranty. I have never had a collision. So I took it in to the dealer and they said the camera was mis-aligned and is not covered under warranty. It should be covered as I’ve never had a collision. Based on my online... Read more
Incident date: Jul 9, 2025
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. The vehicle was taken to an independent mechanic, where it was diagnosed with a misfire in cylinder #3 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact ... Read more
Incident date: Nov 3, 2025
B and C pillar trim panels have come loose requiring replacement when they fall off. One completely detached while I was driving on the interstate and was run over by a vehicle behind me.
Incident date: Nov 3, 2025
Hello, When I originally leased this vehicle I had electrical issues with the radio and also an intermittent rotten egg smell. I have brought my car in for this they said they fixed the radio issue but didn’t smell the smell we were smelling in it. As soon as I got it back the same stuff was happening again. I had brought it back in for service and they said they couldn’t find anything from ... Read more
Incident date: Nov 3, 2025
Hello, When I originally leased this vehicle I had electrical issues with the radio and also an intermittent rotten egg smell. I have brought my car in for this they said they fixed the radio issue but didn’t smell the smell we were smelling in it. As soon as I got it back the same stuff was happening again. I had brought it back in for service and they said they couldn’t find anything from ... Read more
Incident date: Aug 13, 1960
On Saturday morning, when we started the Jeep, the whole entire dash was black Nothing works on it. You can’t tell how fast you’re going how much gas you have or if there are any lights on It is the same issue as recall 24V – 652
Incident date: Aug 13, 1960
Because I bought the car used in June of this year, around July, the driver's and passenger's side airbag warning lights on the display panel started flashing, then disappeared after a few days. After August, they kept flashing and then stopped altogether. I took it to an Infiniti dealership for inspection, and the mechanic reported that the airbag sensors were malfunctioning and there was no conn... Read more
Incident date: Mar 20, 2025
*2005 BMW K1200s ABS Power Brake system became and is Intermittent. Is available for inspection. Dealer owner and mechanic stated they were unaware of any said BMW ABS problems * On my birthday , Riding my motorcycle approximately 40mph, no indicator light on, no prier symptoms existed and unaware that the ABS Power Brake system was (off) not operating and as I needed to slow down, the system allo... Read more
Crash
1 injured
Incident date: Mar 20, 2025
The engine and turbo system failed in my 2017 Infiniti Q50 Signature Edition (VIN [XXX] ). The vehicle remains at CarMax Naperville, where it has been since March 2025. Internal repair orders show CarMax performed two failed inspections in August 2020 before selling the vehicle as “CarMax Certified” on September 3, 2020. The vehicle should not have passed certification. Shortly after purchasi... Read more
Incident date: Mar 20, 2025
The engine and turbo system failed in my 2017 Infiniti Q50 Signature Edition (VIN [XXX] ). The vehicle remains at CarMax Naperville, where it has been since March 2025. Internal repair orders show CarMax performed two failed inspections in August 2020 before selling the vehicle as “CarMax Certified” on September 3, 2020. The vehicle should not have passed certification. Shortly after purchasi... Read more
Incident date: Sep 30, 2025
The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at an undisclosed speed and making a turn, the vehicle stalled but restarted. The contact continued driving, but the failure recurred. There were no warning lights illuminated. The contact stated that the failure should be covered under NHTSA Campaign Number: 21V213000 (Steering). The contact pulled over to the side ... Read more
Incident date: Oct 27, 2025
2022 TOYOTA HIGHLANDER TRANSMISSION IS MAKING A HIGH PITCH WHINING SOUND AND IS GETTING WORSE. MY WIFE DRIVES 20 MILES A DAY, 6 DAYS A WEEK AT 65 MPH TO WORK AND THE TRANSMISSION NOISE IS GETTING LOUDER. IF THE TRANSMISSION FAILS AND LOCKS UP, IT COULD CAUSE AN ACCIDENT. THE VEHICLE WAS TAKEN INTO FINDLAY TOYOTA IN PRESCOTT AZ. AND WAS TOLD THE TRANSMISSION IS DEFINITELY FAILING BUT WOULD NOT WARR... Read more
Incident date: Jun 26, 2025
Started with loud squeaky sounds when going over bump, accelerating, stopping. Also, seems to move slightly when stopping. DRIVER SEAT FAILURE. Nissan Service Dept says the seat frame has failed and this is a safety issue.
Incident date: Oct 20, 2025
I was involved in an accident that myself and my passenger were injured in due to our airbags not deploying and because of this we both hit our heads. I hit the steering wheel they hit the dashboard and side windows.
Crash
2 injured
Incident date: Oct 20, 2025
The rear view backup camera visual is located in my rearview mirror it is just a blue screen whenever I put the car in reverse it just one day stopped working I've been waiting for it to be on the recall list and for some reason this year a 2011 is not on the recall list but it should be
Incident date: Oct 21, 2025
PCV failure that requires replacement of Cylinder head.
Incident date: Oct 23, 2025
I own a 2022 Nissan Leaf (VIN [XXX] ) affected by Recall 25V-655. This recall prohibits use of Level 3 DC fast-charging due to a potential battery-fire risk, leaving the car unsuitable for long-distance use. My dealer’s service manager told me Nissan may have a fix “in spring 2026 or not.” That means no remedy is available for at least 6–12 months. I purchased this car only days before N... Read more
Incident date: Apr 15, 2025
For the past few months now my 2018 Chevy Traverse has had a weird shimmy when changing lower gears. Got it looked at and they said one of the 9 clutches are going out and needs to be replaced for a total of $6664.63. After doing my own research, this is a common problem with the 2018 Chevy Traverse after reading all the complaints on Social Media and a few Chevy enthusiasts websites. I’ve calle... Read more
Incident date: Oct 21, 2025
Odometer Fraud. The contact purchased a 2020 Infiniti QX60. The contact discovered a mileage discrepancy after the purchase. Additionally, the transmission was jerking while the vehicle was being driven. The vehicle was a dealer sale. At the time of purchase, the mileage was 46,000. The vehicle was taken to the local dealer, but no assistance was provided. It was later discovered that the mileage ... Read more
Incident date: Oct 9, 2025
The contact owns a 2019 Acura MDX. The contact stated that while at a stoplight with the Auto START/STOP feature activated, the vehicle failed to restart after releasing the brake pedal. The contact stated that the vehicle was able to be restarted approximately 5 minutes later. The failure had occurred on several occasions. The local dealer was notified of the failure, but the cause of the failure... Read more
Incident date: Oct 2, 2025
Randomly, and without warning, the instruments, gauges, and displays will switch to Italian along with cluster and radio display settings reverting to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, t... Read more
Incident date: Oct 21, 2025
For the second time now (first time was also reported to NHTSA) the backup camera froze on display touch screen and stayed there while driving forward down the road. No functions requiring the touch pad can be accessed while backup camera frozen. Car was shut off for couple hours and when restarted was still frozen on screen It did reset next day and has worked fine since. Checked with Ford and n... Read more
Incident date: Oct 21, 2022
My sunroof will not close all the way. I have read different threads and it seems I am not the only person with this make and model having the issue.
Incident date: Oct 16, 2025
Driver assistance warning lights come on. All safety systems such as blind spot, collision avoidance, and lane keeping fail and are inoperable. This also shuts down cruise control. For has been aware of this issue since December 2024
Incident date: Jun 12, 2025
Back up camera doesn’t work I have the same issues stated in the recall of many other trucks the same as mine but my vin is not included in the recall
Incident date: Mar 22, 2025
I turned on the rear defrost feature for the first time on my brand new car and the window busted out.
Incident date: Apr 21, 2025
The front light led bulbs died. First it was the driver side at 53k miles, now the passenger side. The car has less than 55k miles. The price for the repair is outrageous. $2,000 for just ONE led bulb change. I’ve seen forums and many, many WV Atlas have the same problem. WV should be responsible for this. $4,000 total for two light bulb replacements! It’s insane!
Incident date: Sep 28, 2025
The vehicle is shifting weird out of first, knocking sound. A code of p1326 skds is showing on diagnostic. This was supposedly repaired by kia a few months ago from a recall. I am questioning if they corrected and inspected the recall appropriately, due to this being the issue. The car is now unable to be driven because I do not want to do more damage.
Incident date: Sep 30, 2025
The contact owns a 2024 Mercedes-Benz AMG GLE53. The contact stated that while attempting to stop the vehicle, there was an abnormal squeaking sound coming from the brakes. The contact stated that while the vehicle was parked and occupied, the vehicle moved independently whenever the parking brake was not activated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; howev... Read more
Incident date: Aug 22, 2025
At 70K automatic transmission stated to cause jerking motions while in lower speeds when starting to drive from lower speeds. Took car to dealership and i need a new transmission. I have read on Bronco Forum from other Bronco Sport BADLANDS edition, that their transmission has failed too at various mileage, ranging from 30K-66K. Of course this is dangerous if there is a complete failure of tran... Read more
Incident date: Aug 1, 2025
Our auto idle randomly will shut the entire van off. Leaving us stranded without being able to go for 15-30 seconds until we can get It restarted. There has been no warnings or codes thrown Early on it has been unable to reproduce for them when at the dealership It has been to dealership numerous times because it’s a scary safety issue with cars usually behind us honking, yelling, and ... Read more