Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 26, 2018
MY 2012 INFINITI QX56 WITH HBMC DRIVES VERY TWITCHY AND FEELS UNSAFE TO DRIVE. IT HADLES WELL ON PERFECTLY SMOOTH ROADS BUT IF THERE ARE ANY IMPERFECTIONS IT TRIES TO JUMP BACK AND FORTH IN THE LANE. I HAVE HAD THE WHEELS BALANCED AND ALIGNMENT PERFORMED AT THE LOCAL NISSAN DEALER BUT THIS HAS NOT HELPED THE DRIVING CHARACTERISTICS. IF I AM COMING INTO A CORNER TOO FAST THE BACK END WILL SKIP A... Read more
Incident date: Oct 17, 2018
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE VEHICLE WAS BEING FUELED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,557.
Incident date: Oct 17, 2018
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE VEHICLE WAS BEING FUELED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,557.
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2008 INFINITI G35. WHILE OPERATING THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATED AND FLASHED OFF AND ON. IN ADDITION, THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED WHILE OPERATING THE VEHICLE REGARDLESS IF THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO ORLANDO INFINITI (4237 MILLENIA BLVD, ORLANDO, FL) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SEAT OC... Read more
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2008 INFINITI G35. WHILE OPERATING THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATED AND FLASHED OFF AND ON. IN ADDITION, THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED WHILE OPERATING THE VEHICLE REGARDLESS IF THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS TAKEN TO ORLANDO INFINITI (4237 MILLENIA BLVD, ORLANDO, FL) WHERE IT WAS DIAGNOSED THAT THE PASSENGER SEAT OC... Read more
Incident date: Oct 23, 2018
PASSENGER AIR BAG SENSOR RANDOMLY WILL ILLUMINATE (REFLECTING SYSTEM OFF) WHEN ADULT IS PRESENT IN SEAT. UNABLE TO LOCATE RECALL BUT HAVE HEARD THIS BEING AN ISSUE ON FORUMS WITH SAME MODEL.
Incident date: Sep 15, 2017
THE VEHICLE WAS STATIONARY AND PARKED IN MY DRIVEWAY WITH THE WINDSHIELD FACING TOWARD THE STREET. PASSING TRAFFIC EVIDENTLY KICKED UP A ROCK CHIP AND CAUSED THE WINDSHIELD TO CRACK ALL THE WAY DOWN THE MIDDLE. IN MY EXPERIENCE, IT IS NOT TYPICAL FOR A WINDSHIELD TO CRACK FROM THE TOP OF THE GLASS ALL THE WAY TO THE BOTTOM OF THE GLASS DUE TO A ROCK STRIKE WHILE THE VEHICLE WAS STATIONARY RELATIVE... Read more
Incident date: Feb 2, 2017
THE TRANSMISSION HAS AN ISSUE WHERE THE VEHICLE SHUDDERS AND JERKS VERY HARD WHILE YOU ARE DRIVING IT. IT HAS ALMOST CAUSED ME TO GET INTO AN ACCIDENT ON THE ROAD.
Incident date: Oct 23, 2018
NAVIGATION SCREEN GOES BLACK SOMETIMES WHEN VEHICLE IS PUT IN REVERSE. THIS IS A SAFETY CONCERN BECAUSE OF THE LIMITED VISIBILITY OF THE QX30, ESPECIALLY WHEN BACKING UP.
Incident date: Oct 5, 2018
VEHICLE 2019 INFINITI QX50 PURE 4DR SUV AWD (2.0L 4CYL TURBO CVT) REVIEW WE HAVE THIS CAR ABOUT 3 MONTHS NOW. HAVE APPROXIMATELY 3500 MILES ON IT. WE EXPERIENCING A HUG DEFECT ON THIS CAR. IN OCTOBER, I DROVE THE INFINITY TO THE GYM IN THE MORNING 5:20AM. IT WAS LESS THAN 1 MILES AWAY, PARKED THE CAR OUTSIDE ABOUT 70 MINUTES. WENT HOME, PARKED THE CAR IN THE GARAGE 2 HOURS. WHEN I GOT IN THE CA... Read more
Incident date: Oct 22, 2018
THIS AFTERNOON I HAD ANOTHER BLOWOUT OF A RUN-FLAT TIRE. THIS IS THE 7TH BLOWOUT IN UNDER 17 MONTHS. OVER MY DRIVING CAREER I HAVE DRIVEN OVER A MILLION MILES, BY MY CALCULATIONS, AND HAVE NEVER HAD A BLOWOUT. I WAS TRAVELING AT HIGHWAY SPEED ON THE LONG ISLAND EXPRESSWAY WHEN I HIT A SMALL POTHOLE. TIRES ARE BRIDGESTONE 245/40 RF 19 98W.
Incident date: Oct 22, 2018
THIS AFTERNOON I HAD ANOTHER BLOWOUT OF A RUN-FLAT TIRE. THIS IS THE 7TH BLOWOUT IN UNDER 17 MONTHS. OVER MY DRIVING CAREER I HAVE DRIVEN OVER A MILLION MILES, BY MY CALCULATIONS, AND HAVE NEVER HAD A BLOWOUT. I WAS TRAVELING AT HIGHWAY SPEED ON THE LONG ISLAND EXPRESSWAY WHEN I HIT A SMALL POTHOLE. TIRES ARE BRIDGESTONE 245/40 RF 19 98W.
Incident date: Aug 23, 2018
TOOK THE CAR TO DEALER FOR FIXING THE BELOW RECALL NOTICE. MANUFACTURER RECALL NUMBERR1501 NHTSA RECALL NUMBER15V-054 HOWEVER, THE DEALERSHIP IS SAYING SOMETHING ELSE IN THE STEERING NEED TO BE FIXED BEFORE APPLYING THE FIX AND REFUSING TO DO THE RECALL. I BELIEVE THE PART WAS DAMAGED, BECAUSE OF THE FAULTY STEERING COLUMN COMPONENT.
Incident date: Jul 15, 2018
2018 INFINITI Q60. CONSUMER WRITES IN REGARD TO DEFECTIVE STEERING WHEEL. *AS THE CONSUMER STATED THE STEERING WHEEL PULLED TO THE RIGHT. *JS
Incident date: Oct 5, 2018
ABOUT 2 WEEKS AGO MY 4WAS AND TRACTION LIGHT CAME ON WHILE DRIVING UNDER 35 MPH IN MY SUBDIVISION IN A STRAIGHT LINE AND NOTHING SEEMS TO FIX IT, NOW ON WET ROADS CAR FEELS LOOSE IN THE REAR. I HAVE HEARD LOTS OF COMPLAINTS ABOUT THIS SYSTEM AND FEEL IT IS A SAFETY CONCERN AND SHOULD BE A RECALL. THANKS
Incident date: Oct 5, 2018
ABOUT 2 WEEKS AGO MY 4WAS AND TRACTION LIGHT CAME ON WHILE DRIVING UNDER 35 MPH IN MY SUBDIVISION IN A STRAIGHT LINE AND NOTHING SEEMS TO FIX IT, NOW ON WET ROADS CAR FEELS LOOSE IN THE REAR. I HAVE HEARD LOTS OF COMPLAINTS ABOUT THIS SYSTEM AND FEEL IT IS A SAFETY CONCERN AND SHOULD BE A RECALL. THANKS
Incident date: Oct 5, 2018
ABOUT 2 WEEKS AGO MY 4WAS AND TRACTION LIGHT CAME ON WHILE DRIVING UNDER 35 MPH IN MY SUBDIVISION IN A STRAIGHT LINE AND NOTHING SEEMS TO FIX IT, NOW ON WET ROADS CAR FEELS LOOSE IN THE REAR. I HAVE HEARD LOTS OF COMPLAINTS ABOUT THIS SYSTEM AND FEEL IT IS A SAFETY CONCERN AND SHOULD BE A RECALL. THANKS
Incident date: Oct 19, 2018
TL* THE CONTACT OWNS A 2012 INFINITI G37. WHILE DRIVING 5 MPH INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO RESPOND, BUT SPONTANEOUSLY ACCELERATED INSTEAD. THE VEHICLE JUMPED THE CURB AND CRASHED INTO A FENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE ... Read more
Crash
Incident date: Oct 19, 2018
TL* THE CONTACT OWNS A 2012 INFINITI G37. WHILE DRIVING 5 MPH INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE FAILED TO RESPOND, BUT SPONTANEOUSLY ACCELERATED INSTEAD. THE VEHICLE JUMPED THE CURB AND CRASHED INTO A FENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE ... Read more
Crash
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING 40 MPH, THE VEHICLE SHUDDERED AND LOST POWER WHILE SHIFTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO GREGORY INFINITI (1121 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 362-9200), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. ADDITIONALLY, THE VEHICLE WAS TAKEN TO FIELDS INFINTI GLENCOE (2100 W FRONTAGE RD, ... Read more
Incident date: Oct 14, 2018
AT 106,000 MILES, OUR 2013 JX 35 WAS DIAGNOSED WITH TRANSMISSION FAILURE BY THE DEALER AND A PRIVATE CAR REPAIR SHOP. FOUND THAT THERE IS A SERVICE CAMPAIGN DATED 4/18 ADDRESSING THIS ISSUE FOR 2013 JX35 VEHICLES. OURS MEETS ALL REQUIREMENTS EXCEPT FOR VIN. WE BELIEVE OUR VIN IS ONE OF THE AFFECTED VEHICLES.
Incident date: Oct 14, 2018
AT 106,000 MILES, OUR 2013 JX 35 WAS DIAGNOSED WITH TRANSMISSION FAILURE BY THE DEALER AND A PRIVATE CAR REPAIR SHOP. FOUND THAT THERE IS A SERVICE CAMPAIGN DATED 4/18 ADDRESSING THIS ISSUE FOR 2013 JX35 VEHICLES. OURS MEETS ALL REQUIREMENTS EXCEPT FOR VIN. WE BELIEVE OUR VIN IS ONE OF THE AFFECTED VEHICLES.
Incident date: Oct 6, 2018
"TAKATA RECALL" ONLY OWNER OF 2011 QX56, ALWAYS ON TIME WITH PROPER MAINTANCE. AFTER A RECALL ON THE TIMING CHAIN 2 DAYS AFTER PICKING UP VEHICLE THE SERVICE ENGINE LIGHT CAME ON, I CALLED THE DEALER THEY ADVISED IT WAS NORMAL TO GIVE IT A FEW DAYS. AFTER 3 DAYS LIGHT SES LIGHT CAME OFF, THEN ABOUT 8 MONTHS LATER THE SERVICE ENGINE SOON LIGHT WAS BACK, GOT IT CHECKED AND IT'S THE CATALYTIC CONVER... Read more
Incident date: Oct 13, 2018
THE SUNROOF SPONTANEOUSLY EXPLODED. WE WERE DRIVING DOWN THE HIGHWAY ON A SUNNY DAY. NO OBJECTS STRUCK THE GLASS BUT IT SHATTERED. THE REMAINING GLASS IS CURVED OUTWARD AS IF PRESSURE FROM WITHIN THE CAR CAUSED IT TO SHATTER.
Incident date: Oct 5, 2018
THE FORWARD EMERGENCY BREAKING(FEB) WITH PEDESTRIAN DETECTION AND PREDICTIVE FORWARD COLLISION WARNING(PFCW) DID NOT ACTIVATE WHEN I WAS STARTING UP FROM A 4 WAY STOP SIGN INTERSECTION ON A CITY STREET. MY 2019 QX50 WAS IN MOTION WHEN IT CRASHED INTO ANOTHER VEHICLE ON THE PASSENGER DOOR AND WHEEL WELL. AIRBAGS DID NOT DEPLOY AS THE QX50 WAS , I ESTIMATE, TRAVELING <15 MPH. DAMAGE TO THE 2019 ... Read more
Crash
Incident date: Oct 5, 2018
THE FORWARD EMERGENCY BREAKING(FEB) WITH PEDESTRIAN DETECTION AND PREDICTIVE FORWARD COLLISION WARNING(PFCW) DID NOT ACTIVATE WHEN I WAS STARTING UP FROM A 4 WAY STOP SIGN INTERSECTION ON A CITY STREET. MY 2019 QX50 WAS IN MOTION WHEN IT CRASHED INTO ANOTHER VEHICLE ON THE PASSENGER DOOR AND WHEEL WELL. AIRBAGS DID NOT DEPLOY AS THE QX50 WAS , I ESTIMATE, TRAVELING <15 MPH. DAMAGE TO THE 2019 ... Read more
Crash
Incident date: Oct 5, 2018
THE FORWARD EMERGENCY BREAKING(FEB) WITH PEDESTRIAN DETECTION AND PREDICTIVE FORWARD COLLISION WARNING(PFCW) DID NOT ACTIVATE WHEN I WAS STARTING UP FROM A 4 WAY STOP SIGN INTERSECTION ON A CITY STREET. MY 2019 QX50 WAS IN MOTION WHEN IT CRASHED INTO ANOTHER VEHICLE ON THE PASSENGER DOOR AND WHEEL WELL. AIRBAGS DID NOT DEPLOY AS THE QX50 WAS , I ESTIMATE, TRAVELING <15 MPH. DAMAGE TO THE 2019 ... Read more
Crash
Incident date: Sep 15, 2018
DASH BOARD LOOKS LIKE START MELTING AND STICKY. WHEN DRIVING IN A SUNNY DAY REFLECTS BACK FROM THE WINDSHIELD LOOKS LIKE A MIRROR BACK INTO MY FACE FACE SOMETIMES CAN SEE AND I HAVE TO STOP THE VEHICLE TO SEE! SHOULD BE A RECALL ON IT. REALLY DANGEROUS TO DRIVE LIKE THIS!
Incident date: Oct 5, 2018
RANDOMLY, I WILL STEP ON THE BRAKES AND THE BRAKES BEGIN TO PULSATE. THEN IT SOUNDS LIKE GRINDING SOUND AND THE BRAKE PEDAL LOSES PRESSURE. ALMOST LIKE IT HIT A VOID AND DROPPED TO THE FLOOR. I HAD TO TRY AND SLOW DOWN VEHICLE TO COME TO A STOP. CALIPERS AND PADS WERE ALL CHANGED, PER DEALER FINDINGS. AND IT CONTINUED. I DO NOT GO OVER 40 MPH FOR FEAR OF THIS HAPPENING AGAIN. IT'S CLEARLY AND UNSA... Read more
Incident date: Oct 5, 2018
WHILE DRIVING MY VEHICLE ON CITY STREET I NOTICE THAT MY CAR SEEMED POWERLESS WHEN I PRESSED ON THE GAS PEDEL ALSO STARTED TO SHUDDER AN VIBRATE. ALSO NOTICE THAT MY HEADLIGHT WAS STARTING TO OBTAIN MOISTURE IN THEM.
Incident date: Oct 5, 2018
WHILE DRIVING MY VEHICLE ON CITY STREET I NOTICE THAT MY CAR SEEMED POWERLESS WHEN I PRESSED ON THE GAS PEDEL ALSO STARTED TO SHUDDER AN VIBRATE. ALSO NOTICE THAT MY HEADLIGHT WAS STARTING TO OBTAIN MOISTURE IN THEM.
Incident date: Apr 28, 2018
WELL WHEN I PURCHASED MY 2015 INFINITY ON04/21/18 ALL WAS WORKING FINE UNTIL A WEEK AFTER I HAD THE CAR MY DAY TIME RUNNING LIGHT ON MY DRIVER SIDE WENT OUT BUT I DO HAVE MY REGULAR RUNNING LIGHTS NOT UNDERSTANDING WHAT COULD HAVE TAKEN PLACE FOR THE LIGHT TO JUST GO OUT LIKE THAT I HAVEN'T SEEN ANOTHER INFINITY WITH THIS PROBLEM
Incident date: Sep 20, 2018
AIRBAG LIGHT FLASHING. INFINITI DEALERSHIP ADVISED SENSOR NOT WORKING. QUOTED $9,700 TO REPAIR. CALLED INFINITI CONSUMER AFFAIRS, I TRIED TO TALK ABOUT THE SAFETY ISSUES. THEY JUST CONTINUED TO SAY "NOT UNDER WARRANTY AND NO FINANCIAL ASSISTANCE AVAILABLE FROM INFINITI ". INFINITI COULD CARE LESS ABOUT SAFETY. I ALSO HAD THE SAME MODEL A YEAR AGO EXCEPT 2011. MY 16 YEAR OLD WAS INVOLVED IN AN AC... Read more
Incident date: Sep 14, 2018
NISSAN/INFINITI SAFETY ISSUE THE AIRBAG LIGHT IS BLINKING - SEWELL INFINITI MENTIONED THAT IT WAS THE OCCUPANT DETECTION SENSOR AND IT WOULD BE ROUGHLY 6000 TO FIX. THIS IS AN INSANE AMOUNT FOR A DEADLY ISSUE AS MY AIRBAGS WILL NOT DEPLOY IF I AM IN AN ACCIDENT. A GOOGLE SEARCH SHOWS A TREND OF THIS PROBLEM OCCURRING WITH THE G37, AND IT NEEDS TO BE A RECALL. NISSAN/INFINITI HAVE SEVERAL OTHER ... Read more
Incident date: Oct 2, 2018
HOOD LATCH DOES NOT STAY LOCKED. THE HOOD POPS OPEN WHICH CAN CAUSE AN ACCIDENT.
Incident date: Jan 1, 2012
DESPITE BEING GARAGED SINCE IT WAS PURCHASED 13 YEARS AGO, BEING WELL CARED FOR (SINGLE OWNER), AND LOW MILEAGE (JUST TURNED OVER 92K), THE DASH HAS MULTIPLE CRACKS EXTENDING THE ENTIRE WIDTH OF THE VEHICLE. THESE STARTED TO APPEAR ABOUT 6 YEARS AGO AND HAVE CONTINUED TO EXTEND AND WORSEN.
Incident date: Jun 1, 2016
TAKATA RECALL--------MY BROTHER WHO LIVED IN NEW YORK CITY GAVE ME HIS 2003 INFINITI I 35 WHEN HE RETIRED FROM NY PD AND GAVE ME THE INFINITI. SO I DROVE THE CAR TO CALABASH NORTH CAROLINA WHICH IS 10 MINUTE DRIVE TO MYRTLE BEACH SOUTH CAROLINA. FOR ABOUT 6 MONTHS OR SO NO PROBLEMS WITH THE AIRBAG HOWEVER IN THE MIDDLE OF THE SUMMER MY AIRBAG LIGHT COMES ON? SO I CALLED MY BROTHER AND HE TOLD ME T... Read more
Incident date: Oct 1, 2018
THE SUV HAS BEEN RECALLED FOR UNUSUAL RUSTING OF THE ENTIRE UNDERSIDE, THE NHTSA SAID THE STRUTS MAY RUST AND BREAK AWAY FROM THE BODY, THAT IS HAPPENING. WE CALLED THE NISSAN DEALER IN WINCHESTER VIRGINIA, THEY LIED AND SAID THERE IS NO SUCH RECALL.
Incident date: Oct 1, 2018
THE SUV HAS BEEN RECALLED FOR UNUSUAL RUSTING OF THE ENTIRE UNDERSIDE, THE NHTSA SAID THE STRUTS MAY RUST AND BREAK AWAY FROM THE BODY, THAT IS HAPPENING. WE CALLED THE NISSAN DEALER IN WINCHESTER VIRGINIA, THEY LIED AND SAID THERE IS NO SUCH RECALL.
Incident date: Oct 1, 2018
THE SUV HAS BEEN RECALLED FOR UNUSUAL RUSTING OF THE ENTIRE UNDERSIDE, THE NHTSA SAID THE STRUTS MAY RUST AND BREAK AWAY FROM THE BODY, THAT IS HAPPENING. WE CALLED THE NISSAN DEALER IN WINCHESTER VIRGINIA, THEY LIED AND SAID THERE IS NO SUCH RECALL.
Incident date: Jan 1, 2016
THE DASHBOARD ON MY CAR BECAME STICKY SEVERAL YEARS AGO. IT BECAME INCREASINGLY WORSE THIS SUMMER SUCH THAT IT CAUSES A GLARE ON THE WINDSHIELD IMPAIRING VISIBILITY. I BEGAN RESEARCHING AND DISCOVERED THAT INFINITI EXTENDED THE WARRANTY ON THE DASH FOR THIS PROBLEM FOR 8 YEARS, BUT I WAS NOT MADE AWARE SINCE I WAS NOT THE ORIGINAL OWNER. IT HAS ONLY RECENTLY BECOME A SAFETY HAZARD FOR ME WITH TH... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. IN AN ATTEMPT TO CORRECT THE FAILURE, THE CONTACT STOPPED THE VEHICLE, PLACED IT IN THE PARK POSITION, AND DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE VEHICLE ACCELERATED. THE VEHICLE WAS TOWED TO THE CONTACT... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER. IN AN ATTEMPT TO CORRECT THE FAILURE, THE CONTACT STOPPED THE VEHICLE, PLACED IT IN THE PARK POSITION, AND DEPRESSED THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE VEHICLE ACCELERATED. THE VEHICLE WAS TOWED TO THE CONTACT... Read more
Incident date: Feb 1, 2018
AT 82,000 MILES THE CHECK ENGINE LIGHT CAME ON INDICATING BOTH CATALYTIC CONVERTERS WERE BAD. THEY ARE WARRANTIED TO 80K MILES AND OF COURSE MANUFACTURER WOULD NOT HELP. THIS NEEDS A RECALL, GOOGLE QX56 CATALYTIC CONVERTER AND SEE HOW MANY PEOPLE HAVE HAD THIS ISSUE.
Incident date: Sep 22, 2018
WHILE ACCELERATING, THE DRIVER SWITCHED THE VEHICLE FROM MANUAL SHIFT MODE TO AUTOMATIC. THE DRIVER NOTED A SIGNIFICANT INCREASE IN MEASURED RPM VIA THE TACHOMETER AS IF THE VEHICLE "JUMPED INTO A LOWER GEAR OR FAILED TO FIND A GEAR." THE DRIVER NOTED THAT THE REAR TIRES LOST TRACTION, CAUSING THE CAR TO TURN TOWARDS THE LEFT. SHORTLY AFTER, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED. *DT ... Read more
Crash
1 injured
Incident date: Sep 24, 2018
THE SERVICE ENGINE LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO THOUSAND OAKS INFINITI WHERE I REGULARLY HAVE THE VEHICLE SERVICED. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. BASED ON MY RESEARCH, THIS IS A VERY COMMON PROBLEM WITH THE CAR AND IT IS JUST A MATTER OF TIME THAT THE OTHER CATALYTIC CONVERTOR WILL ALSO NEED TO BE REPLACED.
Incident date: Sep 22, 2018
POWER STEERING PUMP AND PASSENGER AIRBAG MALFUNCTION. MANY INFINITI OWNER HAVE OR HAVE HAD THE SAME ISSUE. I THINK CUSTOMERS DON'T HAVE TO PAY FOR ANY REPAIRS IF THERE IS A BIG DEMAND ON THESE PROBLEMS. THESE TWO PROBLEMS HAPPEN WHEN MY FAMILY AND I WERE DRIVING ON THE HIGHWAY. I DON'T UNDERSTAND WHY THIS PROBLEM HASN'T BEEN CALLED AS A RECALL.
Incident date: Sep 22, 2018
POWER STEERING PUMP AND PASSENGER AIRBAG MALFUNCTION. MANY INFINITI OWNER HAVE OR HAVE HAD THE SAME ISSUE. I THINK CUSTOMERS DON'T HAVE TO PAY FOR ANY REPAIRS IF THERE IS A BIG DEMAND ON THESE PROBLEMS. THESE TWO PROBLEMS HAPPEN WHEN MY FAMILY AND I WERE DRIVING ON THE HIGHWAY. I DON'T UNDERSTAND WHY THIS PROBLEM HASN'T BEEN CALLED AS A RECALL.
Incident date: Sep 21, 2018
BRAKE LIGHT KEEPS COMING OFF AND WEIRD NOISE WHEN PRESSING IT, CAR ONLY HAS 39K MILES
Incident date: Sep 21, 2018
DASHBOARD HAS BECOME TACKY AND HIGHLY REFLECTIVE CAUSING A SEVERE GLARE WHEN THE SUN HITS IT. VEHICLE SURGES WHILE COMING TO A STOP. ENOUGH TO HIT SOMETHING IF YOU DO NOT HAVE THE BRAKE PEDAL PRESSED ABNORMALLY HARD.