Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 21, 2019
DURING 20 DEGREE F, I DROVE MY CAR WITH NO ISSUES TO A RETAIL STORE, PARKED IT IN A PARKING LOT. AFTER SHOPPING, RETURNED TO MY CAR & STARTED IT UP, PUT IN REVERSE, STARTED BACKING UP, THEN SEVERAL MALFUNCTION LIGHTS LIT UP ON THE CAR'S DASH & THE STEERING WHEEL LOCKED ALL OF A SUDDEN. I COULD NOT TURN THE STEERING WHEEL. I COULD ONLY MOVE THE CAR FORWARD & BACKWARD & THIS IS ALL WHILE THE CAR IS ... Read more
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Jan 22, 2019
Incident date: Jan 22, 2019
WHEN I TRY TO ACCELERATE THE CAR PAUSES/DELAYS BEFORE MOVING. WHEN I PLACE THE CAR IN REVERSE THE ENGINE SOUND LIKE ITS RACING AND ITS BARELY MOVING.THIS HAPPENS WHEN I FIRST GO TO ACCELERATE FROM A STATIONARY POSITION. THE REVERSE JUST STARTED TODAY 01/22/2019 BUT THE DELAY IN ACCELERATING FROM WHEN I FIRST PURCHASED THE VEHICLE LAST YEAR. I THOUGHT BECAUSE IT WAS A HYBRID WITH THE DELAY STATING ... Read more
Incident date: Nov 3, 2018
PASSENGER AIR BAG INDICATOR SHOWS PASSENGER AIR BAG TO BE OFF AND LIGHT FLASHING ON THE DASH. RESET ONCE AND THEN CAME BACK. CAR ONLY HAS 59,000 MILES.
Incident date: Dec 28, 2018
DRIVING UNDER 20 MPH ON DIVIDED STREET APPROACHING A BRIDGE OVER A SMALL WATERWAY. SUDDENLY FELT LEFT FRONT END GO DOWN AND SWERVE TO LEFT INTO CONCRETE BRIDGE RAILING. APPEARS THAT LEFT FRONT WHEEL ASSEMBLY CAME APART FROM DRIVE SHAFT. POLICE OFFICERS COMMENTED THAT LOOKS LIKE U-JOINT SEPARATED. *DSY *DT*JB
Crash
1 injured
Incident date: Jun 1, 2018
I PURCHASED MY CAR USED WITH APROX 45,000. MILES ON THE ODOMETER, I TEST DROVE IT & IT RAN & HANDLED PERFECT. AS SOON AS I TOOK THE CAR HOME I BROUGHT IT TO MY MECHANIC TO CHECK IT OUT, I GOT THE OIL & FILTERS CHANGED & CAR INSPECTION, ALL WAS GOOD. I OWNED THE CAR FOR 3 YEARS & MAINTAINED IT REGULARLY. ONE MORNING I STARTED IT UP & IT STARTED POPPING & JUMPING (THE DAY BEFORE IT HAD RUN PERFECTLY... Read more
Incident date: Jun 1, 2018
I PURCHASED MY CAR USED WITH APROX 45,000. MILES ON THE ODOMETER, I TEST DROVE IT & IT RAN & HANDLED PERFECT. AS SOON AS I TOOK THE CAR HOME I BROUGHT IT TO MY MECHANIC TO CHECK IT OUT, I GOT THE OIL & FILTERS CHANGED & CAR INSPECTION, ALL WAS GOOD. I OWNED THE CAR FOR 3 YEARS & MAINTAINED IT REGULARLY. ONE MORNING I STARTED IT UP & IT STARTED POPPING & JUMPING (THE DAY BEFORE IT HAD RUN PERFECTLY... Read more
Incident date: Jan 20, 2019
WATER LEAKING INTO THE CABIN OF THE G SERIES VEHICLES , LIKELY FROM THE WEARING GASKET OF THE PART KNOWN AS 'PLUG-SIDE TRIM'. SOAKS THE CARPET AND MAY POSSIBLY DAMAGE WIRING UNDER CARPET (WHICH MAY DAMAGE ELECTRONICS AND IN THE CASE OF OTHER MANUFACTURERS, CAUSE FIRES), AS WELL AS CREATE A MOLD\MILDEW HAZARD AND CONDENSATION THAT CAN CLOUD ROAD VISIBILITY.
Incident date: Jan 20, 2019
WATER LEAKING INTO THE CABIN OF THE G SERIES VEHICLES , LIKELY FROM THE WEARING GASKET OF THE PART KNOWN AS 'PLUG-SIDE TRIM'. SOAKS THE CARPET AND MAY POSSIBLY DAMAGE WIRING UNDER CARPET (WHICH MAY DAMAGE ELECTRONICS AND IN THE CASE OF OTHER MANUFACTURERS, CAUSE FIRES), AS WELL AS CREATE A MOLD\MILDEW HAZARD AND CONDENSATION THAT CAN CLOUD ROAD VISIBILITY.
Incident date: Jan 20, 2019
WATER LEAKING INTO THE CABIN OF THE G SERIES VEHICLES , LIKELY FROM THE WEARING GASKET OF THE PART KNOWN AS 'PLUG-SIDE TRIM'. SOAKS THE CARPET AND MAY POSSIBLY DAMAGE WIRING UNDER CARPET (WHICH MAY DAMAGE ELECTRONICS AND IN THE CASE OF OTHER MANUFACTURERS, CAUSE FIRES), AS WELL AS CREATE A MOLD\MILDEW HAZARD AND CONDENSATION THAT CAN CLOUD ROAD VISIBILITY.
Incident date: Jan 11, 2019
I PURCHASED MY 2017 INFINITI Q50 ON OCTOBER 06 2018 FROM CARVANA LLC. THE VEHICLE WAS USED AND HAD APPROXIMATELY 38K ON THE ODOMETER. WITHIN 2 WEEKS OF OWNING THE VEHICLE THE REAR BRAKES PADS NEED TO BE REPLACED AND THE ROTORS NEEDED TO BE RESURFACED. THIS WAS EXPECTED DUE TO THE HIGH MILEAGE ON A 1 YEAR OLD VEHICLE. THEN ON JANUARY 11TH 2019 I TOOK MY 2017 INFINITI Q50 IN FOR ITS OIL CHANGE AT 43... Read more
Incident date: Dec 20, 2018
I WAS IN MOTION ON A ROAD WHEN THE UNIVERSAL JOINT BROKE OFF, WITHOUT ANY WARNING, THEN CAUSED THE DRIVE SHAFT TO EXPLODE, UPON PULLING OVER, I DISCOVERED METAL FRAGMENTS IN THE ROAD, AND RED TRANSMISSION FLUID RUNNING OUT OF MY VEHICLE. AFTER A COMPLETE INSPECTION MY VEHICLE IS TOTALED!
Incident date: Aug 1, 2018
HELLO, MY 2003 INFINITI G35 COUPE IS EXPERIENCING THE EXACT ISSUE THAT NHTSA CAMPAIGN NUMBER:03V455000 (INFINITI RECALL NO. R3021) DESCRIBES FOR THE CRANK/CAM SHAFT POSITION SENSORS. MY CAR WILL LITERALLY JUST DIE WHILE DRIVING AT ANY GIVEN TIME! MY STEERING WHEEL LOCKS UP, AND I HAVE TO PULL OVER WITH A STIFF STEERING WHEEL TO TURN MY CAR OFF & RESTART IT. SOMETIMES, THE CAR WON'T START BECUASE ... Read more
Incident date: Jan 16, 2019
AIR BAG SENSOR ON PASSENGER SEAT MALFUNCTION. WARNING LIGHT ON DASHBOARD
Incident date: Nov 15, 2016
1.FRONT PASSENGER SEAT AIRBAG WARNING SENSOR LIGHT ALWAYS BLINKING DESPITE SEVERAL DEALER ATTEMPTS TO CORRECT. DEALER TRIED TO RESET SENSOR ON 5/05/10,10/23/15 & 11/15/16 AND AN ESTIMATE OF $5,091.96 ON 11/15/16 TO CORRECT THE ISSUE. MANUFACTURER DENIED CLAIM TO REPLACE SENSOR ON 11/17/16 (CASE # 24679041. 2. MULTIPLE DASHBOARD CRACKS. DEALER GAVE US AN ESTIMATE ON 9/4/18 OF $2,453.64 FOR PAR... Read more
Incident date: Nov 15, 2016
1.FRONT PASSENGER SEAT AIRBAG WARNING SENSOR LIGHT ALWAYS BLINKING DESPITE SEVERAL DEALER ATTEMPTS TO CORRECT. DEALER TRIED TO RESET SENSOR ON 5/05/10,10/23/15 & 11/15/16 AND AN ESTIMATE OF $5,091.96 ON 11/15/16 TO CORRECT THE ISSUE. MANUFACTURER DENIED CLAIM TO REPLACE SENSOR ON 11/17/16 (CASE # 24679041. 2. MULTIPLE DASHBOARD CRACKS. DEALER GAVE US AN ESTIMATE ON 9/4/18 OF $2,453.64 FOR PAR... Read more
Incident date: Jan 4, 2019
I BROUGHT IN MY 2012 FOR MAINTENANCE AT AN INFINITI SERVICE DEALER. I RECEIVED A "NEW" BATTERY AS I WAS TOLD THE BATTERY NEEDED REPLACEMENT SOON. COME TO FIND OUT, THE "NEW" BATTERY WAS ACTUALLY A FAULTY COMPONENT AND MY CAR WOULD NOT START. I BROUGHT IT IN FOR DIAGNOSTICS AND THEY SAID NOTHING WAS WRONG. I TOLD THEM THAT IT MUST BE THE BATTERY SINCE I NEVER HAD THAT ISSUE BEFORE. THE BATTERY... Read more
Incident date: Jan 4, 2019
I BROUGHT IN MY 2012 FOR MAINTENANCE AT AN INFINITI SERVICE DEALER. I RECEIVED A "NEW" BATTERY AS I WAS TOLD THE BATTERY NEEDED REPLACEMENT SOON. COME TO FIND OUT, THE "NEW" BATTERY WAS ACTUALLY A FAULTY COMPONENT AND MY CAR WOULD NOT START. I BROUGHT IT IN FOR DIAGNOSTICS AND THEY SAID NOTHING WAS WRONG. I TOLD THEM THAT IT MUST BE THE BATTERY SINCE I NEVER HAD THAT ISSUE BEFORE. THE BATTERY... Read more
Incident date: Aug 15, 2018
THE VAPORS FROM THE CRACKED DASHBOARD HAVE CREATED A SAFETY ISSUE. THE INSIDE OF THE WINDSHIELD CONTINUOUSLY FOGS UP CREATING A VISIBILITY PROBLEM DUE TO THESE EMITTING VAPORS. HAVE NO CLUE IF THEY MAY BE TOXIC, HOWEVER, THE EMITTING VAPORS ARE A VISUAL SAFETY HAZARD. THE VAPORS ARE CONTINUOUSLY EMITTING WHETHER THE VEHICLE IS STATIONARY OR MOVING. THE CRACKED DASHBOARD IS THE PROBLEM.
Incident date: Jan 14, 2019
I TRIED TO OPEN THE BACK OF THE VEHICLE AND I COULD NOT SINCE I DID NOT PRESS LONG ENOUGH. THEN I TRIED TO DO THE SAME FROM INSIDE THE VEHICLE BUT AGAIN I COULD NOT SINCE AGAIN I DID NOT HOLD THE BUTTON LONG ENOUGH(I BOUGHT THIS VEHICLE FOR MY WIFE AND I WAS DRIVING IT FOR THE SECOND TIME DUE TO SNOW). I THOUGHT MAYBE I SHOULD TURN OFF THE VEHICLE AND TRY AGAIN SINCE MY LOGIC WAS IF THE TRUCK IS R... Read more
Incident date: Jan 14, 2019
I TRIED TO OPEN THE BACK OF THE VEHICLE AND I COULD NOT SINCE I DID NOT PRESS LONG ENOUGH. THEN I TRIED TO DO THE SAME FROM INSIDE THE VEHICLE BUT AGAIN I COULD NOT SINCE AGAIN I DID NOT HOLD THE BUTTON LONG ENOUGH(I BOUGHT THIS VEHICLE FOR MY WIFE AND I WAS DRIVING IT FOR THE SECOND TIME DUE TO SNOW). I THOUGHT MAYBE I SHOULD TURN OFF THE VEHICLE AND TRY AGAIN SINCE MY LOGIC WAS IF THE TRUCK IS R... Read more
Incident date: Jan 12, 2019
HEADLAMP ASSEMBLY IS CRACKED AND CONDENSATION BUILDS UP, SHORTING OUT THE IGNITER. APPARENTLY MY MECHANIC SAYS THAT NISSAN AND INFINITI KNOW OF THE PROBLEM 8 MODELS FOR 6 YEARS (OR 6 MODELS FOR 8 YEARS) AND HAVE NOT ISSUED A RECALL. BUT THE PRICE FOR THE HEADLAMP ASSEMBLIES AND IGNITORS ARE OUTRAGEOUS. THE PROBLEM IS SO PREVALENT, THERE IS A YOUTUBE VIDEO SHOWING HOW TO DRY OUT THE HEADLAMP ASS... Read more
Incident date: Oct 15, 2018
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS SERVICED AT ORLANDO INFINITI (4237 MILLENIA BLVD, ORLANDO, FL 32839, 321-594-4014), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE AS THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY... Read more
Incident date: Jun 3, 2017
HELLO, JUST WANT TO LET YOU GUYS KNOW THAT MY CAR HAS A SERIOUS PROBLEM. I HAVE TAKEN TO INIFINITI AND ALSO CARMAX, WHICH IS WHERE I BOUGHT MY CAR. MY CAR TENDS TO ACCELERATE WHEN I DRIVE DOWN HILL. THE RPM IN MY CAR TENDS TO GO FROM 1 OR 2 AND IT JUMPS TO 4 OR 5. FOR THE PAST 2 YEARS I'VE BEEN TELLING THEM THAT THERE IS SOMETHING WRONG WITH THE CAR. YET THEY TELL ME THAT IT'S ME ACCELERATING THE ... Read more
Incident date: Jan 8, 2019
I WAS DRIVING MY CAR ON THE EXPRESSWAY TODAY AND MY SUNROOF EXPLODED. I DID NOT EXPERIENCE ANY FALLING DEBRIS OR OTHER ISSUE THAT WOULD CAUSE THIS TO HAPPEN - THE ROOF SIMPLY EXPLODED. GLASS WENT EVERYWHERE. THE SOUND OF THE EXPLOSION SOUNDED LIKE A GUNSHOT AND I IMMEDIATELY PULLED TO THE SIDE OF THE HIGHWAY TO DETERMINE WHAT HAD OCCURRED. THERE WAS NO VISIBLE DAMAGE TO TIRES OR THE BODY SO I SLO... Read more
Incident date: Jan 6, 2019
THE ENGINE REPEATEDLY STALLS DRIVING AT LOW SPEEDS OR WHILE BRAKING. THIS HAS HAPPENED DOZENS OF TIMES, INCLUDING WHILE DRIVING THROUGH PARKING LOTS, BRAKING DURING RUSH HOUR TRAFFIC ON CITY STREETS AND FREEWAY OFF RAMPS AS WELL AS BRAKING ON A LEFT TURN THROUGH A TRAFFIC LIGHT ON A HIGHWAY, ALMOST CAUSING ME TO GET REAR ENDED MULTIPLE TIMES. THIS PROBLEM IS IDENTICAL TO PROBLEMS THAT PRECIPITAT... Read more
Incident date: Jan 1, 2014
FOR THE PAST 3 YEARS THERE HAS BEEN STANDING WATER AFTER RAIN FOR A LONG PERIOD OF TIME ON THE PASSENGER FLOOR BOARD FRONT AND BACK. EVEN AFTER THE RAIN AND I'VE SPONGED IT DRY THE WATER SEEPS BACK IN. CREATING A LOT OF MOISTURE INSIDE CABIN.
Incident date: Jan 6, 2019
CAR WILL SHUDDER AND NOT SHIFT IN OR OUT OF GEAR. THIS HAPPENS ON NUMEROUS OCCASIONS AND HAS BEEN A SAFETY ISSUE. ESPECIALLY WITH MY CHILDREN IN THE CAR. INFINITI HAS REFUSED TO ACKNOWLEDGE THE PROBLEM AND WILL NOT FIX IT.
Incident date: Dec 20, 2018
PASSENGER AIRBAG LIGHT BLINKS. TOOK CAR TO DEALER AND THEY SAID THE SEAT BOTTOM NEEDS REPLACING AS IT IS AN OCCUPANCY SENSOR FAILURE. COST FOR PART IS $6500.00. COST TO INSTALL AND RESET IS $500. THAT REPAIR IS HALF THE VALUE OF WHAT IT IS WORTH. I CALLED INFINITY'NOT UNDER WARRANTY OR RECALL. HAVE READ ONLINE THAT MULTIPLE OWNERS OF THESE MODELS ARE HAVING SAME ISSUE. I FEEL THAT THIS IS A POTE... Read more
Incident date: Dec 20, 2018
PASSENGER AIRBAG LIGHT BLINKS. TOOK CAR TO DEALER AND THEY SAID THE SEAT BOTTOM NEEDS REPLACING AS IT IS AN OCCUPANCY SENSOR FAILURE. COST FOR PART IS $6500.00. COST TO INSTALL AND RESET IS $500. THAT REPAIR IS HALF THE VALUE OF WHAT IT IS WORTH. I CALLED INFINITY'NOT UNDER WARRANTY OR RECALL. HAVE READ ONLINE THAT MULTIPLE OWNERS OF THESE MODELS ARE HAVING SAME ISSUE. I FEEL THAT THIS IS A POTE... Read more
Incident date: Dec 20, 2018
PASSENGER AIRBAG LIGHT BLINKS. TOOK CAR TO DEALER AND THEY SAID THE SEAT BOTTOM NEEDS REPLACING AS IT IS AN OCCUPANCY SENSOR FAILURE. COST FOR PART IS $6500.00. COST TO INSTALL AND RESET IS $500. THAT REPAIR IS HALF THE VALUE OF WHAT IT IS WORTH. I CALLED INFINITY'NOT UNDER WARRANTY OR RECALL. HAVE READ ONLINE THAT MULTIPLE OWNERS OF THESE MODELS ARE HAVING SAME ISSUE. I FEEL THAT THIS IS A POTE... Read more
Incident date: Dec 25, 2018
4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS ... Read more
Incident date: Dec 25, 2018
4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS ... Read more
Incident date: Dec 25, 2018
4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS ... Read more
Incident date: Dec 30, 2018
QX56 2008 HAD LEFT ME STRANDED CV SEVERAL TIMES I BELIEVE RECENTLY AFTER ADDING GAS SAW MY FUEL GO FROM 88MILES OF FUEL TO 27MILES OF FUEL LEFT I DON'T TRUST IT WORTIED I WILL BE STRANDED AND NOW IT HAS ERACTICLY HAVE NO LIGHTS IN THE DASH JUST SLIPPERY RD SIM BV LE AND I SHUT IT OFF ONLY TO END UP WITH NO POWER AS IF BATTERY WAS DEAD AFTER DISCONNECTING BATTERY NOW MY FUEL IS ALWAYS AT EMPTY A... Read more
Incident date: Dec 30, 2018
QX56 2008 HAD LEFT ME STRANDED CV SEVERAL TIMES I BELIEVE RECENTLY AFTER ADDING GAS SAW MY FUEL GO FROM 88MILES OF FUEL TO 27MILES OF FUEL LEFT I DON'T TRUST IT WORTIED I WILL BE STRANDED AND NOW IT HAS ERACTICLY HAVE NO LIGHTS IN THE DASH JUST SLIPPERY RD SIM BV LE AND I SHUT IT OFF ONLY TO END UP WITH NO POWER AS IF BATTERY WAS DEAD AFTER DISCONNECTING BATTERY NOW MY FUEL IS ALWAYS AT EMPTY A... Read more
Incident date: Jan 3, 2019
CAR JERKS WHEN ACCELERATING. HAVE TAKEN TO INFINITI AND THEY STATE IT'S TRANSMISSION AND ARE REFUSING TO PAY COSTS AFTER SEVERAL COMPLAINTS OF SAME ISSUES HAVE BEEN REPORTED.
Incident date: Nov 25, 2018
INSIDE OF THE VEHICLE SMELLS FUEL ONCE IN A WEEK WHEN I CONTACTED THE COMPANY THEY TOLD ME THAT THERE'S NO RECALLS ON MY VEHICLE WHEN I MADE MY SEARCH I FOUND THOSE RECALLS RECALL I'D 227693
Incident date: Nov 1, 2018
AIR BAG SYSTEM IS NOT WORKING AT ALL TIMES.
Incident date: Jun 10, 2018
AIR BAG SENSOR SUDDENLY COME ON. IT COST $500 TO DIAGNOSE THAT IT WAS "PROBABLY" THE SENSOR OF THE PASSENGER SEAT. COST TO REPAIR ESTIMATED AT $5000. I SEE THAT THIS IS A MORE COMMON PROBLEM THAN NISSAN ADMITS. IT SHOULD BE RECALLED AS OTHERS HAVE. NOT SURE WHY IT HASN'T BEEN. THE CAR IS WORTH LESS THAN $10,000. SO I'M DRIVING IT IN AN UNSAFE CONDITION BUT HAVE NO OTHER CHOICE FINANCIALLY. *... Read more
Incident date: Dec 28, 2018
SUN ROOF COLLAPSE AND EXPLOSION. DRIVING ON INTERSTATE AND SUNROOF SUDDENLY EXPLODED WITHOUT BEING HIT BY OBJECT. I WAS TRAVELING APPROXIMATELY 55 MPH ON A COLD DAY WHEN THE SUNROOF EXPLODED. NO DEBRIS WAS SEEN COMING AT THE VEHICLE. NO IMPACT WAS HEARD PRIOR TO THE SUNROOF EXPLODING.
Incident date: Mar 5, 2018
THE PASSENGER AIRBAG WARNING IN THE DASHBOARD NEXT TO THE SPEEDOMETER KEPT FLASHING WHILE STATIONARY AND WHILE DRIVING WHETHER OR NOT A PERSON WAS SITTING IN THE PASSENGER SEAT OR NOT. I TOOK IT TO THE DEALER TWICE TO BE FIXED (WHILE UNDER WARRANTY), BUT THE PROBLEM CONTINUED SPORADICALLY. I TOOK IT A 3RD TIME (NOW WARRANTY EXPIRED), THEY RESEARCHED DEEPER AND SAID THE PROBLEM WAS IN THE OCS SE... Read more
Incident date: Mar 5, 2018
THE PASSENGER AIRBAG WARNING IN THE DASHBOARD NEXT TO THE SPEEDOMETER KEPT FLASHING WHILE STATIONARY AND WHILE DRIVING WHETHER OR NOT A PERSON WAS SITTING IN THE PASSENGER SEAT OR NOT. I TOOK IT TO THE DEALER TWICE TO BE FIXED (WHILE UNDER WARRANTY), BUT THE PROBLEM CONTINUED SPORADICALLY. I TOOK IT A 3RD TIME (NOW WARRANTY EXPIRED), THEY RESEARCHED DEEPER AND SAID THE PROBLEM WAS IN THE OCS SE... Read more
Incident date: Oct 1, 2018
AIRBAG SENSOR FAULTY IN PASSENGER SEAT. KNOWN ISSUE AMONG INFINITI OWNERS. INFINITI DEALERS STATING THAT SEAT MUST BE REPLACED, WHICH COSTS UPWARDS OF $5000. CAR ONLY HAS 32K MILES ON IT
Incident date: Dec 23, 2018
AIRBAG LIGHT SHOWS AND BLINKS. DEALER SAYS MUST REPLACE CONTROL UNDER SEAT. NEW COST IS $6300 FOR PART. AIRBAG SYSTEM WILL NOT ACTIVATE UNLESS NEW CONTROL SYSTEM IS INSTALLED.DASH LIGHT BLINKS WHENEVER VEHICLE IS ON.
Incident date: Feb 1, 2018
MY INFINITI HAS 100,000 MILES ON IT. NOTHING AT ALL HAPPENED TO CAUSE MY PROBLEM - NO ACCIDENT, NOTHING SPECIAL. IT JUST SUDDENLY, FOR NO APPARENT REASON, NOW HAS A FLASHING INDICATOR THAT REPRESENTS A PROBLEM WITH THE PASSENGER AIR BAG THAT WILL CAUSE IT TO FAIL MASSACHUSETTS STATE INSPECTION. I TOOK IT TO THE DEALERSHIP IN INFINITI OF NASHUA IN NH. I WAS TOLD THAT IT WAS A SENSOR PROBLEM, NO... Read more
Incident date: Feb 1, 2018
MY INFINITI HAS 100,000 MILES ON IT. NOTHING AT ALL HAPPENED TO CAUSE MY PROBLEM - NO ACCIDENT, NOTHING SPECIAL. IT JUST SUDDENLY, FOR NO APPARENT REASON, NOW HAS A FLASHING INDICATOR THAT REPRESENTS A PROBLEM WITH THE PASSENGER AIR BAG THAT WILL CAUSE IT TO FAIL MASSACHUSETTS STATE INSPECTION. I TOOK IT TO THE DEALERSHIP IN INFINITI OF NASHUA IN NH. I WAS TOLD THAT IT WAS A SENSOR PROBLEM, NO... Read more
Incident date: Dec 17, 2018
ON DECEMBER 17, 2018 THE CAR WAS VERY SLOW TO GET INTO GEAR WHEN TURNING LEFT. AFTER PICKING UP MY SON FROM SCHOOL, WE HEADED HOME AND AS WE WERE DRIVING UP THE HILL THE CAR WOULD NO LONGER GO INTO GEAR TO GO UP THE HILL AND I PUT THE BRAKE ON. THE CAR WOULD START TO GO BACKWARDS IN DRIVE. AT THAT TIME, I TURNED THE ENGINE BACK ON AND OFF IN AN ATTEMPT TO DRIVE THE CAR UP AND THE CAR CONTINUED TO ... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE HESITATED, JERKED, LOST POWER, AND STALLED ON NUMEROUS OCCASIONS. PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 527-0300) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 10V517000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE HESITATED, JERKED, LOST POWER, AND STALLED ON NUMEROUS OCCASIONS. PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 527-0300) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 10V517000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Oct 24, 2018
I OWN A 2010 INFINITI G 37 CONVERTIBLE, CURRENTLY WITH 46,000 MILES. ALWAYS GARAGED WHEN NOT BEING DRIVEN BOTH AT WORK AND HOME. ALL OF A SUDDEN THE DASHBOARD IS SOFT AND RANDOM CRACKS APPEARED AT TWO DIFFERENT LOCATIONS.RESEARCHED ONLINE, AND SUPPOSEDLY A LOT OF PEOPLE ARE COMPLAINING ABOUT CRACKING/MELTING DASHBOARDS BY INFINITI, ESPECIALLY WITH G37 MODELS. I WOULD APPRECIATE ANY ASSISTANCE SI... Read more