Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 25, 2018
4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS ... Read more
Incident date: Dec 25, 2018
4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS ... Read more
Incident date: Dec 25, 2018
4WAS AND STABILITY CONTROL WARNING LIGHTS STAY ON WHILE DRIVING THE CAR. THE REAR OF THE CAR IS VERY UNSTABLE, SWAYS, JERKS AND STEERING WHEEL IS OFF-CENTER.THE STEERING WHEEL IS NEVER CENTERED AND DRIFTS IN ONE DIRECTION WITH A NEW ALIGNMNET. INFINITI HAS RECOMMENDED REPLACING THE HICAS ACTUATOR. THIS HAS NOT RESOLVED THE PROBLEM FOR INFINITI OWNERS AND ARE THEN RECOMMENDED TO REPLACE THE 4WAS ... Read more
Incident date: Nov 25, 2018
INSIDE OF THE VEHICLE SMELLS FUEL ONCE IN A WEEK WHEN I CONTACTED THE COMPANY THEY TOLD ME THAT THERE'S NO RECALLS ON MY VEHICLE WHEN I MADE MY SEARCH I FOUND THOSE RECALLS RECALL I'D 227693
Incident date: Jan 3, 2019
CAR JERKS WHEN ACCELERATING. HAVE TAKEN TO INFINITI AND THEY STATE IT'S TRANSMISSION AND ARE REFUSING TO PAY COSTS AFTER SEVERAL COMPLAINTS OF SAME ISSUES HAVE BEEN REPORTED.
Incident date: Nov 1, 2018
AIR BAG SYSTEM IS NOT WORKING AT ALL TIMES.
Incident date: Jun 10, 2018
AIR BAG SENSOR SUDDENLY COME ON. IT COST $500 TO DIAGNOSE THAT IT WAS "PROBABLY" THE SENSOR OF THE PASSENGER SEAT. COST TO REPAIR ESTIMATED AT $5000. I SEE THAT THIS IS A MORE COMMON PROBLEM THAN NISSAN ADMITS. IT SHOULD BE RECALLED AS OTHERS HAVE. NOT SURE WHY IT HASN'T BEEN. THE CAR IS WORTH LESS THAN $10,000. SO I'M DRIVING IT IN AN UNSAFE CONDITION BUT HAVE NO OTHER CHOICE FINANCIALLY. *... Read more
Incident date: Dec 28, 2018
SUN ROOF COLLAPSE AND EXPLOSION. DRIVING ON INTERSTATE AND SUNROOF SUDDENLY EXPLODED WITHOUT BEING HIT BY OBJECT. I WAS TRAVELING APPROXIMATELY 55 MPH ON A COLD DAY WHEN THE SUNROOF EXPLODED. NO DEBRIS WAS SEEN COMING AT THE VEHICLE. NO IMPACT WAS HEARD PRIOR TO THE SUNROOF EXPLODING.
Incident date: Dec 23, 2018
AIRBAG LIGHT SHOWS AND BLINKS. DEALER SAYS MUST REPLACE CONTROL UNDER SEAT. NEW COST IS $6300 FOR PART. AIRBAG SYSTEM WILL NOT ACTIVATE UNLESS NEW CONTROL SYSTEM IS INSTALLED.DASH LIGHT BLINKS WHENEVER VEHICLE IS ON.
Incident date: Mar 5, 2018
THE PASSENGER AIRBAG WARNING IN THE DASHBOARD NEXT TO THE SPEEDOMETER KEPT FLASHING WHILE STATIONARY AND WHILE DRIVING WHETHER OR NOT A PERSON WAS SITTING IN THE PASSENGER SEAT OR NOT. I TOOK IT TO THE DEALER TWICE TO BE FIXED (WHILE UNDER WARRANTY), BUT THE PROBLEM CONTINUED SPORADICALLY. I TOOK IT A 3RD TIME (NOW WARRANTY EXPIRED), THEY RESEARCHED DEEPER AND SAID THE PROBLEM WAS IN THE OCS SE... Read more
Incident date: Mar 5, 2018
THE PASSENGER AIRBAG WARNING IN THE DASHBOARD NEXT TO THE SPEEDOMETER KEPT FLASHING WHILE STATIONARY AND WHILE DRIVING WHETHER OR NOT A PERSON WAS SITTING IN THE PASSENGER SEAT OR NOT. I TOOK IT TO THE DEALER TWICE TO BE FIXED (WHILE UNDER WARRANTY), BUT THE PROBLEM CONTINUED SPORADICALLY. I TOOK IT A 3RD TIME (NOW WARRANTY EXPIRED), THEY RESEARCHED DEEPER AND SAID THE PROBLEM WAS IN THE OCS SE... Read more
Incident date: Oct 1, 2018
AIRBAG SENSOR FAULTY IN PASSENGER SEAT. KNOWN ISSUE AMONG INFINITI OWNERS. INFINITI DEALERS STATING THAT SEAT MUST BE REPLACED, WHICH COSTS UPWARDS OF $5000. CAR ONLY HAS 32K MILES ON IT
Incident date: Feb 1, 2018
MY INFINITI HAS 100,000 MILES ON IT. NOTHING AT ALL HAPPENED TO CAUSE MY PROBLEM - NO ACCIDENT, NOTHING SPECIAL. IT JUST SUDDENLY, FOR NO APPARENT REASON, NOW HAS A FLASHING INDICATOR THAT REPRESENTS A PROBLEM WITH THE PASSENGER AIR BAG THAT WILL CAUSE IT TO FAIL MASSACHUSETTS STATE INSPECTION. I TOOK IT TO THE DEALERSHIP IN INFINITI OF NASHUA IN NH. I WAS TOLD THAT IT WAS A SENSOR PROBLEM, NO... Read more
Incident date: Feb 1, 2018
MY INFINITI HAS 100,000 MILES ON IT. NOTHING AT ALL HAPPENED TO CAUSE MY PROBLEM - NO ACCIDENT, NOTHING SPECIAL. IT JUST SUDDENLY, FOR NO APPARENT REASON, NOW HAS A FLASHING INDICATOR THAT REPRESENTS A PROBLEM WITH THE PASSENGER AIR BAG THAT WILL CAUSE IT TO FAIL MASSACHUSETTS STATE INSPECTION. I TOOK IT TO THE DEALERSHIP IN INFINITI OF NASHUA IN NH. I WAS TOLD THAT IT WAS A SENSOR PROBLEM, NO... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE HESITATED, JERKED, LOST POWER, AND STALLED ON NUMEROUS OCCASIONS. PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 527-0300) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 10V517000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE HESITATED, JERKED, LOST POWER, AND STALLED ON NUMEROUS OCCASIONS. PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 527-0300) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 10V517000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Dec 17, 2018
ON DECEMBER 17, 2018 THE CAR WAS VERY SLOW TO GET INTO GEAR WHEN TURNING LEFT. AFTER PICKING UP MY SON FROM SCHOOL, WE HEADED HOME AND AS WE WERE DRIVING UP THE HILL THE CAR WOULD NO LONGER GO INTO GEAR TO GO UP THE HILL AND I PUT THE BRAKE ON. THE CAR WOULD START TO GO BACKWARDS IN DRIVE. AT THAT TIME, I TURNED THE ENGINE BACK ON AND OFF IN AN ATTEMPT TO DRIVE THE CAR UP AND THE CAR CONTINUED TO ... Read more
Incident date: Oct 24, 2018
I OWN A 2010 INFINITI G 37 CONVERTIBLE, CURRENTLY WITH 46,000 MILES. ALWAYS GARAGED WHEN NOT BEING DRIVEN BOTH AT WORK AND HOME. ALL OF A SUDDEN THE DASHBOARD IS SOFT AND RANDOM CRACKS APPEARED AT TWO DIFFERENT LOCATIONS.RESEARCHED ONLINE, AND SUPPOSEDLY A LOT OF PEOPLE ARE COMPLAINING ABOUT CRACKING/MELTING DASHBOARDS BY INFINITI, ESPECIALLY WITH G37 MODELS. I WOULD APPRECIATE ANY ASSISTANCE SI... Read more
Incident date: Nov 18, 2017
FAULTY FUEL SYSTEM COMPONENT WITH PRIOR DEALER WARRANTY, CHECK ENGINE LIGHT NOTED IT IS BAD FUEL EVAPORATOR. IN MOTION INDICATOR LIGHT WENT ON. DRIVER SEAT LOOSE, PIECE IN SLOWER STRUCTURE NEEDED TO BE WELDED BECAUSE SEAT HAD PLAY AND WENT BACK AND FORTH. IN MOTION
Incident date: Nov 18, 2017
FAULTY FUEL SYSTEM COMPONENT WITH PRIOR DEALER WARRANTY, CHECK ENGINE LIGHT NOTED IT IS BAD FUEL EVAPORATOR. IN MOTION INDICATOR LIGHT WENT ON. DRIVER SEAT LOOSE, PIECE IN SLOWER STRUCTURE NEEDED TO BE WELDED BECAUSE SEAT HAD PLAY AND WENT BACK AND FORTH. IN MOTION
Incident date: Dec 17, 2018
THE FUEL RAIL PRESSURE CENTER MALFUNCTION IS NOT WORKING. CAR STALLS WHEN DRIVING - CHECK ENGINE LIGHT IS ON
Incident date: Jul 1, 2017
TL* THE CONTACT LEASES A 2017 INFINITI QX30. WHEN ATTEMPTING TO ACCELERATE, REVERSE, OR WHILE STOPPED AT AN INTERSECTION, THE VEHICLE FAILED TO REGAIN ACCELERATION THE "SEE THE DRIVER'S MANUAL" MESSAGE WOULD ALSO APPEAR. THE CONTACT TOOK THE VEHICLE TO BENNETT INFINITI OF ALLENTOWN (2121 LEHIGH STREET, ALLENTOWN, PA 18103, (610) 398-9100) AND THE WARNING MESSAGE WAS REMEDIED. THE VEHICLE ACCELERAT... Read more
Incident date: Dec 4, 2018
ON 12-04-2018 MY WIFE AND I BEGAN A ROAD TRIP FROM SOUTHERN CALIFORNIA TO BOZEMAN, MONTANA IN OUR 2015 INFINITI Q50. THE INFINITI Q50 IS EQUIPPED WITH DRIVER AND PASSENGER SEAT WARMERS. DUE TO THE EXTREME COLD, MY WIFE (PASSENGER) ACTIVATED HER RIGHT FRONT PASSENGER SEAT WARMER TO THE HIGH SETTING. THE RIGHT FRONT PASSENGER SEAT WARMER WAS ACTIVATED FROM NORTHERN NEVADA TO IDAHO FALLS, IDAHO, A... Read more
Incident date: Dec 4, 2018
ON 12-04-2018 MY WIFE AND I BEGAN A ROAD TRIP FROM SOUTHERN CALIFORNIA TO BOZEMAN, MONTANA IN OUR 2015 INFINITI Q50. THE INFINITI Q50 IS EQUIPPED WITH DRIVER AND PASSENGER SEAT WARMERS. DUE TO THE EXTREME COLD, MY WIFE (PASSENGER) ACTIVATED HER RIGHT FRONT PASSENGER SEAT WARMER TO THE HIGH SETTING. THE RIGHT FRONT PASSENGER SEAT WARMER WAS ACTIVATED FROM NORTHERN NEVADA TO IDAHO FALLS, IDAHO, A... Read more
Incident date: Dec 13, 2018
DRIVING 62-67MPH ON THE HIGHWAY, SUNROOF SHATTERED. LOUD SOUND OF SHATTER. I WAS IN THE VERY LEFT LANE (PASSING LANE). THERE WAS A VEHICLE THAT CUT ME OFF AND PASSED THE CAR IN FRONT OF ME ON THE LEFT SHOULDER WHICH MAY HAVE KICKED UP DEBRIS WHEN IT GOT IN FRONT OF THE VEHICLE IN FRONT OF ME FROM SHOULDER, BUT VIDEO DOESN'T SHOW IT. IT COULD HAVE BEEN A VERY SMALL PEBBLE OR SOMETHING. HTTPS://YOU... Read more
Incident date: Apr 3, 2015
THE 2 REAR DOOR LOCKS DON'T LOCK OR UNLOCK. DANGEROUS CONDITION.
Incident date: Dec 15, 2018
AMBER KEY LIGHT CAME ON THE VEHICLE'S DASHBOARD AFTER THE POWER LOCK WINDOW LIGHTS ON THE SIDE OF THE DOORS STARTED FLICKERING AND POWERING DOWN WHILE THE CAR WAS IN MOTION. THEN I PULLED OVER TO AN EMPTY PARKING LOT IN THE MIDDLE OF THE NIGHT TO CHECK THE FRONT HOOD OF THE CAR FOR ANY ELECTRICAL FIRE OR BURNING ODORS AND THEN I I WAS UNABLE TO START THE CAR WHEN I TURNED IT OFF AND GOT STRANDED. ... Read more
Incident date: Sep 17, 2018
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE ... Read more
Incident date: Sep 17, 2018
WHILE I WAS DRIVING MY INFINITI ON THE HIGHWAY MY SERPENTINE BELT SNAPPED 4 DIFFERENT TIMES WHILE IN MOTION. ALL WITHIN ONE YEAR. INCLUDING ME GETTING MY CAR BACK FROM THE DEALER AND THEM LETTING ME HAVE IT BACK THAT WAY. ALSO, THE TIRES ARE HORRENDOUS, FROM DAY ONE, THEY PULLED THE CAR LEFT OR RIGHT ON THE CAR. ALL THE SETTINGS WERE CORRECT ON THE CAR. I WANTED TO HAVE THE TIRES REPLACED, BY THE ... Read more
Incident date: Sep 2, 2014
SERVICE ENGINE LIGHT ON. BOTH CATALYTIC CONVERTERS NEEDED REPLACING AT 82,000
Incident date: Dec 12, 2018
AS THE VEHICLE AGES THE DASHBOARD MELTS. THIS MELTING LEADS TO GLARE ON SUNNY DAYS AND OBSCURES VISION. THE SHINNY SPOTS CREATED IN THE DASH DISTRACT FROM THE ROAD.
Incident date: Nov 12, 2018
TL* THE CONTACT OWNS A 2016 INFINITI Q70. WHILE DRIVING IN A SNOW STORM, THE WINDSHIELD WIPERS SEIZED IN THE DOWN POSITION. THE CONTACT WAS ABLE TO PULL THE VEHICLE OFF THE HIGHWAY. THE DEALER (HERB CHAMBERS INFINITI OF WESTBOROUGH, 312 TURNPIKE RD, WESTBOROUGH, MA 01581, (508) 983-1000) STATED THAT THE WIPERS HAD A HEAT SENSOR THAT WAS DESIGNED TO TURN OFF IF THE HEAT ON THE WIPER ENGINE WAS TOO ... Read more
Incident date: Nov 10, 2018
REAR GALLEY GASKET FAILURE, VEHICLE IS OUT OF WARRANTY, BUT ONLY HAS 56K MILES ON THE ENGINE. IS DAILY DRIVEN AND NOT USED FOR ANY DRIVING OUTSIDE OF THE DAY TO DAY ROUTINE. CONTACTED THE DEALERSHIP AND WHILE THEY SEE THESE GASKET FAILURES OFTEN THEY WERE UNABLE TO DO ANY TYPE OF WORK ON THE VEHICLE DUE TO IT BEING OUTSIDE OF THE WARRANTY. THE FIX WILL BE TO REPLACE THE GASKET WHICH WILL BE A ... Read more
Incident date: Dec 7, 2018
FOR MY 2015 INFINITY QX70, I WAS TOLD THE AIR BAG MODULE WITHIN THE PASSENGER SEAT AND THE OCCUPANCY CLASSIFICATION SYSTEM (OCS) WHICH IS PART OF THE AIRBAG SYSTEM HAVE BOTH GONE BAD THIS FRIDAY CAUSING MY SENSOR LIGHT TO COME ON. THE DEALER IS SAYING THE ONLY WAY TO REPAIR IT IS TO REPLACE THE ENTIRE PASSENGER SEAT, WHICH I VERY SELDOM EVER HAVE ANYONE IN MY CAR. BOTH THE QX50 & QX60 HAVE RECALL... Read more
Incident date: Nov 7, 2018
THE POWER STEERING RACK AND BUSHINGS HAVE BEEN REPLACED TWICE ON MY VEHICLE WHEN I TURN CORNERS OR BACK OUT OF PARKING SPACES IT CAUSES LEAKING AND LOUD NOISE
Incident date: Nov 27, 2018
THE AIRBAG LIGHT FLASHES RED ON THE DASH PANEL INDICATING THE PASSENGER AIRBAG IS NOT ON. IT ALSO SHOWS ON THE PANEL UNDER THE AIR CONDITIONER CONTROLS THAT THE PASSENGER AIR BAG IS OFF. THIS IS A SAFETY ISSUE AND IT IS DUE TO A FAULTY SAFETY RESTRAINT SYSTEM SENSOR THE IN THE PASSENGER BOTTOM SEAT. INFINITI HAS HAD RECALLS AND ISSUES WITH THIS SRS SYSTEM IN THE PASSENGER SEAT WHILE THEY DID NOT R... Read more
Incident date: Nov 30, 2018
LOSS OF STEERING CONTROL WHILE DRIVING 2018 INFINITI Q60S RED SPORT. AFTER A SEARCH ONLINE, I FOUND THAT THIS PROBLEM HAS BEEN PREDICTED WITH THE DRIVE-BY-WIRE OR STEER-BY-WIRE SYSTEM. (DIRECT ADAPTIVE STEERING SYSTEM) MILEAGE AT TIME OF EVENT APPROX. 2,252 MILES. DRY ROADS, NO RAIN, OVERCAST, ABOUT 70 DEGREES. SPEED AT TIME OF STEERING FAILURE BETWEEN 65 AND 70 MPH. ROAD STRAIGHT... Read more
Incident date: Dec 1, 2018
MY GARAGE KEPT 2008 G37S HAS A DASH THAT HAS INCREASINGLY BECOME SHINIER TO THE POINT THAT IT HAS BECOME DANGEROUS TO DRIVE DURING THE DAY WHEN THE SUN IS OUT. IT IS SO REFLECTIVE THAT IT CAUSES A TREMENDOUS GLARE ON MY WINDSHIELD. THIS SEEMED TO HAPPEN PROGRESSIVELY OVER THE LAST FEW YEARS BECAUSE WHEN I BOUGHT THE CAR 6 YEARS AGO IT WAS NOT AN ISSUE. THE DASH ITSELF IS IN ONE PIECE WITH NO CRACK... Read more
Incident date: Dec 2, 2018
MY WIFE IS COMPLAINING ABOUT THE VEHICLE SUDDENLY INCREASING IN SPEED OUT OF NOWHERE SHE HITS THE BRAKES AND IT CONTINUES TO INCREASE IN SPEED BOATS ON THE HIGHWAY AND ON CITY STREETS. THE BRAKES DO NOT WORK AS THE SPEED INCREASES ON THE SPEED PETAL SHE HAS TWO PUMP IT SEVERAL TIMES AFTER SEVERAL MINUTES BEFORE IT SLOWS DOWN. MY KIDS WERE IN THE CAR WITH HER WHEN THIS HAPPENED THEY HAD THEIR SEAT... Read more
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
Dec 1, 2018
Incident date: Nov 30, 2018
THE TRANSMISSION NEEDS TO BE REPLACED ON MY 4 YEAR OLD VEHICLE COST FROM INFINITY TO REPAIR $6500 . I OPENED A CASE WITH INFINITY CONSUMER AFFAIRS AND THEY DENIED IT. I FOUND A WARRANTY THAT WAS EXTENDED TO 94,000 DUE TO THIS SAME ISSUE. I WAS 400 MILES OVER AND THEY DENIED ME. THE CAR'S ENGINE REVS VERY HIGH AND IS VERY LOUD, NOT NORMAL.
Incident date: Nov 28, 2018
WAS DRIVING CAR AND WINDSHIELD BEGAN TO FREEZE OVER WITH FROST. CAME TO COMPLETE STOP IN RESIDENTIAL STREET, AND THE CAR WAS STATIONARY. I THEN PRESSED PARK BUTTON AND OPENED CAR DOOR TO GET OUT TO SCRAPE WINDSHIELD MORE. CAR DID NOT GO INTO PARK AND BEGAN TO ROLL, PULLING ME OUT AND TO THE GROUND AND AND MY LEFT LOWER LEG WAS RAN OVER BY LEFT REAR TIRE. CAR CONTINUED TO ROLL AND WENT OFF ROAD AND... Read more
Crash
1 injured
Incident date: Oct 22, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED TO ACCELERATE AND SHOOK. THE VEHICLE WAS TAKEN TO A DEALER (INFINITI OF NAPERVILLE, 1550 WEST OGDEN AVENUE, NAPERVILLE, IL 60540, 630-241-3000) WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED... Read more
Incident date: Oct 31, 2018
MELTING DASH-CAUSING EXTREME GLARE. HAD BUBBLED DASH REPLACED 2011. NOW IT'S MELTING WHEN WARM, AFTER 7 YEARS. INFINITI DENIES THAT THERE IS ANY OTHER ISSUES. SIMPLY, NOT TRUE.
Incident date: Mar 25, 2018
THE DASH IN MY CAR IS CRACKING ALL OVER AND FALLING APART. IF YOU LOOK IT UP ONLINE IT'S VERY COMMON AND SHOULD BE A RECALL WITH AS MANY PEOPLE HAVING THE SAME PROBLEM. WHAT IF THE AIRBAGS DEPLOYED AND PIECES OF THE DASH FLEW EVERYWHERE?
Incident date: Nov 22, 2018
MY 2006 INFINITI QX56 DRIVER SIDE MANIFOLD HAS CRACKED 4 TIMES IN 6 MONTHS. EACH TIME IT HAS CRACKED I WAS JUST DRIVING NORMAL ROAD CONDITIONS. I HAVE FIXED IT 4 TIMES AND AM CURIOUS IF THIS HAS ANYTHING TO DO WITH A PRIOR RECALL ON THE ARM SUSPENSION.
Incident date: Nov 21, 2018
I AM WRITING YOU NOW IT IS BECAUSE AT THIS POINT DRIVING MY 2013 INFINITY JX35 FOR THE SECOND TIME HAD PUT MY LIFE ON THE LINE. I WAS DRIVING ON 75 NORTH ON WESDNESDAY NOVEMBER 21, 2018 AROUND 4:30PM AND SUDDENLY, THE FRONT RIGHT TIRE OF MY CAR JUST CAME OFF CAUSING DAMAGE TO OTHER DRIVERS CAR. I ALWAYS SERVICE MY CAR AT INFINITY, DO ALL THE RECOMMENDED SERVICES ON THE CAR AND STILL CANNOT FEEL S... Read more
Incident date: Nov 21, 2018
I AM WRITING YOU NOW IT IS BECAUSE AT THIS POINT DRIVING MY 2013 INFINITY JX35 FOR THE SECOND TIME HAD PUT MY LIFE ON THE LINE. I WAS DRIVING ON 75 NORTH ON WESDNESDAY NOVEMBER 21, 2018 AROUND 4:30PM AND SUDDENLY, THE FRONT RIGHT TIRE OF MY CAR JUST CAME OFF CAUSING DAMAGE TO OTHER DRIVERS CAR. I ALWAYS SERVICE MY CAR AT INFINITY, DO ALL THE RECOMMENDED SERVICES ON THE CAR AND STILL CANNOT FEEL S... Read more
Incident date: Nov 21, 2018
I AM WRITING YOU NOW IT IS BECAUSE AT THIS POINT DRIVING MY 2013 INFINITY JX35 FOR THE SECOND TIME HAD PUT MY LIFE ON THE LINE. I WAS DRIVING ON 75 NORTH ON WESDNESDAY NOVEMBER 21, 2018 AROUND 4:30PM AND SUDDENLY, THE FRONT RIGHT TIRE OF MY CAR JUST CAME OFF CAUSING DAMAGE TO OTHER DRIVERS CAR. I ALWAYS SERVICE MY CAR AT INFINITY, DO ALL THE RECOMMENDED SERVICES ON THE CAR AND STILL CANNOT FEEL S... Read more
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, 1-(804) 527-0300) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE DEALER WOULD CHECK TSB NUMBER: 16-015 AND VOLUNTARY SERVICE CAMPAIGN: P6305 TO DETER... Read more