Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
INFINITI
QX60 HYBRID
(2014) - ELECTRONIC STABILITY CONTROL (ESC)
Apr 9, 2019
Incident date: Apr 9, 2019
I HAVE TWO CONCERNS THAT NEED TO BE ADDRESSED BECAUSE THEY HAVE BEEN GOING ON FOR A FEW YEARS. THE CAR WOULD SHORT OF 'STALL' DURING ACCELERATION (CAR IS STILL ON)NO MATTER WHICH DRIVING MODE (ECO, STANDARD OR SPORT), WHICH IS A MAJOR CONCERN. IT HAD A RECALL ON THE SOFTWARE A FEW YEARS AGO, WHICH APPARENTLY WAS SUPPOSED TO FIX THE ISSUE . HOWEVER, IT HAS NOT AND I HAVE TAKEN IT IN SEVERAL TIME... Read more
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Apr 9, 2019
Incident date: Apr 9, 2019
I HAVE TWO CONCERNS THAT NEED TO BE ADDRESSED BECAUSE THEY HAVE BEEN GOING ON FOR A FEW YEARS. THE CAR WOULD SHORT OF 'STALL' DURING ACCELERATION (CAR IS STILL ON)NO MATTER WHICH DRIVING MODE (ECO, STANDARD OR SPORT), WHICH IS A MAJOR CONCERN. IT HAD A RECALL ON THE SOFTWARE A FEW YEARS AGO, WHICH APPARENTLY WAS SUPPOSED TO FIX THE ISSUE . HOWEVER, IT HAS NOT AND I HAVE TAKEN IT IN SEVERAL TIME... Read more
INFINITI
QX60 HYBRID
(2014) - VEHICLE SPEED CONTROL
Apr 9, 2019
Incident date: Apr 9, 2019
I HAVE TWO CONCERNS THAT NEED TO BE ADDRESSED BECAUSE THEY HAVE BEEN GOING ON FOR A FEW YEARS. THE CAR WOULD SHORT OF 'STALL' DURING ACCELERATION (CAR IS STILL ON)NO MATTER WHICH DRIVING MODE (ECO, STANDARD OR SPORT), WHICH IS A MAJOR CONCERN. IT HAD A RECALL ON THE SOFTWARE A FEW YEARS AGO, WHICH APPARENTLY WAS SUPPOSED TO FIX THE ISSUE . HOWEVER, IT HAS NOT AND I HAVE TAKEN IT IN SEVERAL TIME... Read more
INFINITI
QX60 HYBRID
(2014) - ENGINE
Apr 8, 2019
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK AND JERKED VIOLENTLY. ADDITIONALLY, AN ABNORMAL KNOCKING NOISE WAS HEARD AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Incident date: Apr 1, 2019
THE SEATBELT LIGHT STARTED FLASHING AND WONT TURN OFF.
Incident date: Apr 5, 2019
WHILE DRIVING ON THE HIGHWAY, THE SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED WHILE IN THE CLOSED POSITION.
Incident date: Apr 3, 2019
TL* THE CONTACT OWNS A 2005 INFINITI FX35. WHILE DRIVING, THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND THE RPMS AND SPEEDOMETER INCREASED ALTHOUGH THE ACCELERATOR PEDAL WAS NOT PRESSED. DURING THE FAILURE, THE VDS AND SLIP WARNING SENSORS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.
Incident date: Apr 3, 2019
TL* THE CONTACT OWNS A 2005 INFINITI FX35. WHILE DRIVING, THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND THE RPMS AND SPEEDOMETER INCREASED ALTHOUGH THE ACCELERATOR PEDAL WAS NOT PRESSED. DURING THE FAILURE, THE VDS AND SLIP WARNING SENSORS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.
Incident date: Apr 3, 2019
TL* THE CONTACT OWNS A 2005 INFINITI FX35. WHILE DRIVING, THE VEHICLE WOULD NOT PROPERLY ACCELERATE AND THE RPMS AND SPEEDOMETER INCREASED ALTHOUGH THE ACCELERATOR PEDAL WAS NOT PRESSED. DURING THE FAILURE, THE VDS AND SLIP WARNING SENSORS DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.
Incident date: Jun 19, 2018
TL* THE CONTACT OWNS A 2012 INFINITI G37. ON SEVERAL OCCASIONS, THE DOOR LOCK ACTUATORS FAILED TO OPERATE AS INTENDED INTERMITTENTLY. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. ON ONE OCCASION, THE CONTACT HAD TO EXIT THE VEHICLE THROUGH THE PASSENGER SIDE OF THE VEHICLE. ADDITIONALLY, AFTER THE VEHICLE WAS EXITED, THE CONTACT WAS UNABLE TO LOCK THE DOOR USING THE KEY FOB OR KEY. THE... Read more
Incident date: Apr 3, 2019
I HAVE OWNED THE CAR SINCE IT WAS NEW. WHEN THE CAR IDLES FOR LONG TIME, HIGH TRAFFIC OR RUN IN A LONG DISTANCE, THE BRAKE LIGHT COMES ON, SLIP LIGHT AND THE BRAKES CHATTER AND STOPPING CAR BECOMES ALMOST IMPOSSIBLE. NUMEROUS TRIPS TO THE DEALER OVER THE YEAR HAS PRODUCED NO FIXES....REPLACED SENSOR, BRAKE BOOSTERS, BRAKE PADS, FLUID CHANGES, IN ESSENCE PRACTICALLY AN ENTIRELY NEW BRAKING SYSTEM... Read more
Incident date: Mar 17, 2019
I HAVE A INFINITI Q50S REDSPORT 2017 ACTUALLY HAVE 34000 MILES IN THE ODOMETER. THIS CAR HAVE A FACTORY DEFECT THAT INVOLVES ENGINE PARTS IN THIS CASE SERPENTINE BELT, BELT TENSIONER AND PULLEYS. THERE IS A TSB AT THIS TIME FOR THIS ISSUE BUT IN THE MAJORITY OF CASES THE CARS STILL SHOWING UP THE ISSUE. MAJOR ISSUE AT THIS TIME IS THAT SERPENTINE BELT BROKES WHILE CAR IS ON MOVE. THE CAR NEEDS TO ... Read more
Incident date: Mar 17, 2019
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING 20 MPH, THE VEHICLE JERKED VIOLENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (LOCATED AT 131 US-411, ROME, GA 30161, (706) 291-2886) WHERE IT WAS DIAGNOSED, ... Read more
Incident date: Dec 23, 2018
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE V... Read more
Crash
Incident date: Dec 23, 2018
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE V... Read more
Crash
Incident date: Dec 23, 2018
AS I WAS PARKING THE VEHICLE AT 5MPH BEHIND A PARKED CAR, WITH THE FRONT TIRES SLIGHTLY TURNED TO THE LEFT, THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SUDDENLY ACCELERATED BUT THE VEHICLE FAILED TO STOP. RESULTING IN HITTING THE VEHICLE IN FRONT AND PUSHING IT OUT OF THE WAY, THE VEHICLE CONTINUED MOVING DESPITE HAVING THE BRAKE PEDAL DEPRESSED TO THE LIMIT, THE ENGINE WAS REVVING VERY HIGH. THE V... Read more
Crash
Incident date: Mar 29, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 INFINITI FX45. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V349000 (AIR BAGS) IN JULY OF 2016. THE VEHICLE WAS TAKEN TO INFINITI OF APEX (1900 LAURA DUNCAN RD, APEX, NC 27523) AND THE RECALL REPAIR WAS PERFORMED IN MARCH OF 2019; HOWEVER, THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE CONTACT INFORMED THE DEALER BY PHONE AN... Read more
Incident date: Mar 3, 2015
HELLO. MY CAR FALLS UNDER THE REVOCABLE COMPANY INFINITI ON THREE POINTS, BUT THE OFFICIAL DEALER DOES NOT WANT TO HELP ME. REFUSING TO REPLACE. NHTSA RECALL NUMBER 15V-287 NHTSA RECALL NUMBER 06V-328 NHTSA RECALL NUMBER 05V-555
Crash
Incident date: Mar 3, 2015
HELLO. MY CAR FALLS UNDER THE REVOCABLE COMPANY INFINITI ON THREE POINTS, BUT THE OFFICIAL DEALER DOES NOT WANT TO HELP ME. REFUSING TO REPLACE. NHTSA RECALL NUMBER 15V-287 NHTSA RECALL NUMBER 06V-328 NHTSA RECALL NUMBER 05V-555
Crash
Incident date: Mar 3, 2015
HELLO. MY CAR FALLS UNDER THE REVOCABLE COMPANY INFINITI ON THREE POINTS, BUT THE OFFICIAL DEALER DOES NOT WANT TO HELP ME. REFUSING TO REPLACE. NHTSA RECALL NUMBER 15V-287 NHTSA RECALL NUMBER 06V-328 NHTSA RECALL NUMBER 05V-555
Crash
Incident date: Mar 30, 2019
ISSUES OCCURRED FOR LAST WEEK OR TWO. AFTER FEW MINUTES OF DRIVING WHEN CAR ENGINE IS HOT, MY CAR STEERING WHEEL BECOMES SO STIFF THAT SOMETIMES IT IS IMPOSSIBLE TO TURN RIGHT OR LEFT. ALSO WHEN YOU PUSH BREAK IT'S MAKE NOISES, IT'S SOUND LIKE CRUSHING EMPTY SODA CAN.
Incident date: Mar 30, 2019
ISSUES OCCURRED FOR LAST WEEK OR TWO. AFTER FEW MINUTES OF DRIVING WHEN CAR ENGINE IS HOT, MY CAR STEERING WHEEL BECOMES SO STIFF THAT SOMETIMES IT IS IMPOSSIBLE TO TURN RIGHT OR LEFT. ALSO WHEN YOU PUSH BREAK IT'S MAKE NOISES, IT'S SOUND LIKE CRUSHING EMPTY SODA CAN.
Incident date: Mar 29, 2019
INTERMITTENT ISSUES INVOLVING THE BRAKING SYSTEM. MOST DAYS THE ISSUE IS NOT PRESENT. SOME DAYS THE ISSUE OCCURS THE ENTIRE DAY. SOME DAYS THE ISSUE ONLY OCCURS ONCE OUT OF 4-5 TIMES THE VEHICLE IS USED. 1. BRAKE PEDAL SINKS TO FLOOR WHEN AT A STOP. WHEEZING SOUND WHEN RELEASING THE BRAKE PEDAL. 2. WHEN BRAKING SOFTLY, BRAKE PEDAL TRAVELS ABOUT 50% BEFORE THE VEHICLE BEGINS SLOWING. 3. ISSUE P... Read more
Incident date: Dec 31, 2018
TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT STATED THAT HE DROVE AND PARKED THE VEHICLE IN HIS HOME GARAGE. LATER ON, THE CONTACT WENT INTO THE GARAGE AND FOUND THAT THE VEHICLE HAD ROLLED BACKWARDS. THE VEHICLE WAS UP AGAINST THE INSIDE OF THE GARAGE DOOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED INFINITI OF NAPERVILLE (1550 W OGDEN AVE, NAPERVILLE, IL 60540, (6... Read more
Incident date: Mar 24, 2019
STRONG GAS SMELL IN GARAGE. CAR HAD BEEN PARKED INSIDE GARAGE FOR AT LEAST 5 HOURS. THE SMELL WAS SO STRONG THAT THE GARAGE DOOR HAD TO BE OPENED FOR CIRCULATION. DID NOT SEE ANY ACTUAL FLUID ON FLOOR OF GARAGE OR NEAR FUEL/GAS CAP AREA. NOT A REGULAR OCCURRENCE, BUT EXTREMELY CONCERNING.
Incident date: Mar 25, 2019
THE CAR IS HAVING ISSUES WITH THE BATTERY NOT KEEPING A CHARGE. SPRING 2018 TOOK THE CAR TO THE DEALERSHIP SEVERAL TIMES, BATTERY, STARTER, ALTERNATOR CHECKS OUT OK BUT EVEN AFTER REPLACING A CRACKED BATTERY IN SUMMER 2018 WITH A NEW NOW MARCH 2019 THE 7TH MONTH OLD BATTERY DOES NOT WORK. MY CAR WILL NOT START WITHOUT A CHARGE WHEN STATIONARY.
Incident date: Mar 25, 2019
THE CAR IS HAVING ISSUES WITH THE BATTERY NOT KEEPING A CHARGE. SPRING 2018 TOOK THE CAR TO THE DEALERSHIP SEVERAL TIMES, BATTERY, STARTER, ALTERNATOR CHECKS OUT OK BUT EVEN AFTER REPLACING A CRACKED BATTERY IN SUMMER 2018 WITH A NEW NOW MARCH 2019 THE 7TH MONTH OLD BATTERY DOES NOT WORK. MY CAR WILL NOT START WITHOUT A CHARGE WHEN STATIONARY.
Incident date: Mar 24, 2019
THE CAR SHUTS DOWN WHILE DRIVING AND A COMBINATION OF LIGHT SUCH AS SLIP AND VDC APPEAR. THIS HAS OCCURRED 4 TIMES IN LESS THAN THREE YEARS COSTING ME 2500 IN REPAIRS. EACH TIME THE PROBLEM IS DIAGNOSED WITH A CAMSHAFT SENSOR ISSUE. I RESEARCHED ONLINE AND THERE ARE HUNDREDS OF COMPLAINTS LISTED FROM OTHER INFINITI AND NISSAN OWNERS. THERE CERTAINLY SEEMS TO BE A PATTERN AND THIS IS A VERY DANGERO... Read more
Incident date: Nov 26, 2013
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OFF INDICATOR ILLUMINATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO INFINITI OF THOUSAND OAKS (3570 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MIL... Read more
Incident date: Nov 26, 2013
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG OFF INDICATOR ILLUMINATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO INFINITI OF THOUSAND OAKS (3570 THOUSAND OAKS BLVD, THOUSAND OAKS, CA 91362), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MIL... Read more
Incident date: Mar 23, 2019
I WAS DRIVING ON THE GARDEN STATE PARKWAY NORTHBOUND ON THE NEW YORK EXTENSION IN THE EVENING OF MARCH 24TH AT APPROXIMATELY 7:40 PM AT APPROXIMATELY 65 MPH WHEN OUT OF NOWHERE MY MOON ROOF EXPLODED. THERE WAS ABSOLUTELY NO OVERPASS REMOTELY NEAR WHERE THIS OCCURRED. THERE WAS NO OTHER DAMAGE ON THE CAR FORWARD OF THE MOON ROOF AND NO DAMAGE PAST IT ASIDE FROM SCRATCHING CAUSED BY GLASS ON T... Read more
Incident date: Mar 20, 2019
MY POWER STEERING BELT SNAPPED OFF. PRIOR TO THAT, MY BRAKE PEDAL WAS LOOSE ENOUGH TO MOVE IT UP AND DOWN ROUGHLY A 1/4 OF AN INCH WITH MY FOOT. THE ONLY WAY TO ENGAGE THE CRUISE CONTROL WAS TO HOLD THE BRAKE PEDAL UP WITH MY FOOT, THEN IN ORDER TO KEEP THE CRUISE CONTROL ENGAGED WAS TO KEEP HOLDING THE BRAKE PEDAL UP WITH MY FOOT BECAUSE IT WOULD SENSE THAT THE DRIVER SLIGHTLY TAPPED THE BRAKE ... Read more
Incident date: Mar 20, 2019
MY POWER STEERING BELT SNAPPED OFF. PRIOR TO THAT, MY BRAKE PEDAL WAS LOOSE ENOUGH TO MOVE IT UP AND DOWN ROUGHLY A 1/4 OF AN INCH WITH MY FOOT. THE ONLY WAY TO ENGAGE THE CRUISE CONTROL WAS TO HOLD THE BRAKE PEDAL UP WITH MY FOOT, THEN IN ORDER TO KEEP THE CRUISE CONTROL ENGAGED WAS TO KEEP HOLDING THE BRAKE PEDAL UP WITH MY FOOT BECAUSE IT WOULD SENSE THAT THE DRIVER SLIGHTLY TAPPED THE BRAKE ... Read more
Incident date: Mar 20, 2019
MY POWER STEERING BELT SNAPPED OFF. PRIOR TO THAT, MY BRAKE PEDAL WAS LOOSE ENOUGH TO MOVE IT UP AND DOWN ROUGHLY A 1/4 OF AN INCH WITH MY FOOT. THE ONLY WAY TO ENGAGE THE CRUISE CONTROL WAS TO HOLD THE BRAKE PEDAL UP WITH MY FOOT, THEN IN ORDER TO KEEP THE CRUISE CONTROL ENGAGED WAS TO KEEP HOLDING THE BRAKE PEDAL UP WITH MY FOOT BECAUSE IT WOULD SENSE THAT THE DRIVER SLIGHTLY TAPPED THE BRAKE ... Read more
Incident date: Jan 4, 2019
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR CO... Read more
Incident date: Jan 4, 2019
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR CO... Read more
Incident date: Jan 4, 2019
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR CO... Read more
Incident date: Mar 19, 2019
MY CHECK ENGINE LIGHT CAME ON AND VEHICLE SHIFTED INFO ONE GEAR. IT WAS SLOW TO ACCELERATE AND CHANGE GEARS. I HAD THE CODE PULLED AND IT SHOWED P1764 DIRECT CLUTCH SOLENOID. I HAVE RESEARCHED THE CODE WHICH I FOUND A SERVICE BULLETIN THAT HAS THIS CODE LISTED BUT IT IS NOT ON THE RECALL LIST WHEN I ENTERED THE VIN NUMBER.
Incident date: Mar 1, 2019
INFINITI JX35 2013 HAD TRANSMISSION ISSUES AND A RECALL AT 45000 MILES. DEALERSHIP CLAIMS TO HAVE FIXED THE PROBLEM AND EXTENDED WARRANTY. IMMEDIATELY AFTER WARRANTY RUNS OUT THE TRANSMISSION BEGINS TO HAVE A PROBLEM AGAIN. THIS IS A SIGNIFICANT SAFETY ISSUE AS IT MOST OFTEN OCCURS WHEN TRYING TO ACCELERATE AND THE RISK IS HIGH OF BEING HIT BY A VEHICLE BEHIND ME AS I CAN NOT ACCELERATE OR HIT ... Read more
Incident date: Mar 10, 2019
I WAS TRAVELING AT AROUND 25MPH ON BROADWAY STREET IN SAN FRANCISCO WHEN ALL OF A SUDDEN I FELT MY CAR START TO SWERVE ON IT'S OWN. I STEERED TO CORRECT IT BUT MY STEERING WHEEL WAS COMPLETELY DISCONNECTED IT FELT LIKE. ALL I COULD DO WAS HIT MY BRAKES AS QUICKLY AS I COULD BUT I ENDED UP CRASHING INTO A PARKED VEHICLE. MY STEERING WHEEL HAD NO WEIGHT AND TURNED FREELY WHILE THE FRONT WHEELS HAD N... Read more
Crash
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLIGHTS, CAUSING THEM TO FAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000.
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS AND WHEN THE VEHICLE WAS INITIALLY STARTED, IT UNEXPECTEDLY STEERED TO THE RIGHT. THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO SHEEHY INFINITI OF ANNAPOLIS (123 FERGUSON RD, ANNAPOLIS, MD 21409, (443) 400-7125) WHERE THE COMPUTER WAS RESET, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE... Read more
Incident date: Mar 7, 2019
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT T... Read more
Incident date: Mar 7, 2019
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT T... Read more
Incident date: Mar 11, 2019
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 35 MPH AND AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO INFINITI OF BIRMINGHAM (1804 MONTGOMERY HWY, HOOVER, AL 35244, (205) 403-5221) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ST... Read more
Incident date: Mar 12, 2019
JUST PURCHASED ON 3/10/19 INFINITY QX60 FROM CAR MAX WITH 25,727 MILES AT PURCHASE AND ON 3/12 VEHICLE SHUTTERS AND JERKS VIGOROUSLY AT HIGH AND LOW SPEEDS IN MOTION ON CITY STREET AND WHILE TURNING.
Incident date: Jan 9, 2018
2008 INFINITI M35. CONSUMER WRITES IN REGARDS TO EVAPORATOR EMISSION VAPOR VENT VALVE REPAIRS. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS. *LD *TR
Incident date: Jun 6, 2008
OK THIS COMPLAINT IS ABOUT THE MELTING DASHBOARD ON MI VEHICLE IS NOT ONLY DANGEROUS TO DRIVE WHEN THE SUN IS IN FRONT OF YOU BECAUSE OF THE GLARE BUT COSMETICALLY LOOKS DISGUSTING, EVERY TIME SOMEONE GETS IN MY CAR ASKS ME IF MY CAR HAS SOME KIND OF DECEASED OR THEY EVEN MENTION CHICKENPOX AS A JOKE. I CONTACTED INFINITI ABOUT THE ISSUE END THEY TOLD ME THAT I JUST MISSED THE RECALL AND THEY CO... Read more
Incident date: Jun 6, 2008
OK THIS COMPLAINT IS ABOUT THE MELTING DASHBOARD ON MI VEHICLE IS NOT ONLY DANGEROUS TO DRIVE WHEN THE SUN IS IN FRONT OF YOU BECAUSE OF THE GLARE BUT COSMETICALLY LOOKS DISGUSTING, EVERY TIME SOMEONE GETS IN MY CAR ASKS ME IF MY CAR HAS SOME KIND OF DECEASED OR THEY EVEN MENTION CHICKENPOX AS A JOKE. I CONTACTED INFINITI ABOUT THE ISSUE END THEY TOLD ME THAT I JUST MISSED THE RECALL AND THEY CO... Read more