Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 15, 2019
TL* THE CONTACT OWNS A 2018 INFINITI QX80. WHILE DRIVING APPROXIMATELY 38-40 MPH, THE DRIVER OF AN ONCOMING VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND CRASHED INTO THE DRIVER'S SIDE DOOR AND DRIVER'S SIDE FRONT FENDER OF THE CONTACT'S VEHICLE. THE DRIVER'S FRONTAL AIR BAG DEPLOYED; HOWEVER, THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELT FAILED TO RESTRAIN ... Read more
Crash
1 injured
Incident date: May 3, 2018
CLIPS IN VISOR BROKE LEAVING THE VISOR HANGING OBSTRUCTING THE DRIVERS VIEW - VERY DANGEROUS SITUATION
Incident date: Feb 26, 2019
THERE IS A RECALL NOT ISTED ON THIS SITE TO DO WITH THE MELTING/BUBBLING DASHBOARD. THERE COULD BE A HEALTH HAZARD WITH THE ADHESIVE AND INFINITI CLOSED THE RECALL AND IT IS NOT FOR THE LIFE OF THE VEHICLE
Incident date: Feb 22, 2019
WHILE DRIVING ON THE FREEWAY LAST NIGHT DURING RUSH HOUR MY CAR ENGINE JUST STOPPED. . THE DASH LIGHTS CAME ON,( SLIP, TCS,BRAKE,CHECK ENGINE SOON, OIL AND BATTERY). I WAS ABLE TO GET TO THE SHOULDER SAFELY. VERY SCARED BUT SAFE I WAS IN THE MIDDLE LANE. TURNED OFF IGNITION WAITED A FEW AND RESTARTED. TOOK SURFACE STREET THE REST OF THE WAY. 3-4 HOURS IT STARTED FINE, HOWEVER WHILE DRIVING BAC... Read more
Incident date: Feb 22, 2019
WHILE DRIVING ON THE FREEWAY LAST NIGHT DURING RUSH HOUR MY CAR ENGINE JUST STOPPED. . THE DASH LIGHTS CAME ON,( SLIP, TCS,BRAKE,CHECK ENGINE SOON, OIL AND BATTERY). I WAS ABLE TO GET TO THE SHOULDER SAFELY. VERY SCARED BUT SAFE I WAS IN THE MIDDLE LANE. TURNED OFF IGNITION WAITED A FEW AND RESTARTED. TOOK SURFACE STREET THE REST OF THE WAY. 3-4 HOURS IT STARTED FINE, HOWEVER WHILE DRIVING BAC... Read more
Incident date: Feb 22, 2019
WHILE DRIVING ON THE FREEWAY LAST NIGHT DURING RUSH HOUR MY CAR ENGINE JUST STOPPED. . THE DASH LIGHTS CAME ON,( SLIP, TCS,BRAKE,CHECK ENGINE SOON, OIL AND BATTERY). I WAS ABLE TO GET TO THE SHOULDER SAFELY. VERY SCARED BUT SAFE I WAS IN THE MIDDLE LANE. TURNED OFF IGNITION WAITED A FEW AND RESTARTED. TOOK SURFACE STREET THE REST OF THE WAY. 3-4 HOURS IT STARTED FINE, HOWEVER WHILE DRIVING BAC... Read more
Incident date: Nov 1, 2018
PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE SENSOR TURNED ON VERY SOON AFTER PURCHASING THIS VEHICLE FROM DRIVERS MART.
Incident date: Feb 18, 2019
HERE IS A COPY OF A BLOG. I HAVE BOUGHT 6 BATTERY'S IN 4 YEARS. I HAVE BEEN STRANDED WITH THE FAMILY LATE AT NIGHT PAID FOR MANY TOW TRUCKS. TAKEN MY CAR TO INFINITY DEALERS WITH NO SUCCESS. PLEASE READ THIS BLOG.. HTTPS://X.INFINITIHELP.COM/FORUM/SHOWTHREAD.PHP/2011-M37X-BATTERY-PROBLEMSI-7942.HTML 4 PAGES OF PEOLPLE HAVING THE SAME ISSUE WITH THERE INFINITI. I AM TOLD I HAVE TO PAY FOR A 1200 ... Read more
Incident date: Feb 16, 2019
I STARTED THE CAR UP AND STARTED TO DRIVE TO WORK ABOUT 3 MILES INTO DRIVING THE CHECK ENGINE LIGHT CAME ON FOLLOWED BY REVS WITH NO POWER OR SPEED GAIN AND THE VEHICLE WAS GIVING ME AROUND 15MPH TO THE POINT WHERE I COULDN'T GAIN MUCH MORE SPEED AND HAD TO PULL OFF THE ROAD. THERE WAS A VOLUNTARY SERVICE CAMPAIGN FOR THE TIMING CHAIN BUT IT HAS SINCE EXPIRED AND NOW I AM STUCK WITH THE REPAIRS.
Incident date: Feb 16, 2019
I STARTED THE CAR UP AND STARTED TO DRIVE TO WORK ABOUT 3 MILES INTO DRIVING THE CHECK ENGINE LIGHT CAME ON FOLLOWED BY REVS WITH NO POWER OR SPEED GAIN AND THE VEHICLE WAS GIVING ME AROUND 15MPH TO THE POINT WHERE I COULDN'T GAIN MUCH MORE SPEED AND HAD TO PULL OFF THE ROAD. THERE WAS A VOLUNTARY SERVICE CAMPAIGN FOR THE TIMING CHAIN BUT IT HAS SINCE EXPIRED AND NOW I AM STUCK WITH THE REPAIRS.
Incident date: Dec 14, 2017
THE CAR IS SHAKING AND STEERING WHILE GET LOCK AND TRANSMISSION IS JAMMING
Incident date: Dec 14, 2017
THE CAR IS SHAKING AND STEERING WHILE GET LOCK AND TRANSMISSION IS JAMMING
Incident date: Dec 14, 2017
THE CAR IS SHAKING AND STEERING WHILE GET LOCK AND TRANSMISSION IS JAMMING
Incident date: Feb 19, 2019
PASSENGER SIDE FRONT AIRBAG SENSOR TURNS OFF AIRBAG WHEN AN ADULT IS SEATED THERE. THIS OCCURS ALMOST EVERY TIME I HAVE A PASSENGER IN THAT SEAT. I CAN OCCASIONALLY GET IT TO TURN AIRBAG ON BY SHUTTING CAR OFF AND RESTARTING, SOMETIMES IT TAKES 3 CYCLES OF OFF/ON. MOST TIMES IT STILL WON'T RESET AND MY PASSENGER HAS TO MOVE TO A REAR SEAT. THIS HAPPENS EVEN WITH A 200 LB. MAN SEATED THERE. THIS I... Read more
Incident date: Dec 1, 2018
AIR BAG LIGHT IS FLASHING ON DRIVERS SIDE. HORN QUIT WORKING A YEAR AGO AND INFINITY DEALERSHIP IN TULSA OKLA ALWAYS CHECKS ON THE MAINTENANCE FORM THAT THE HORN WORKS.... I GET THE CAR SERVICED AT JACKIE COOPER INFINITY, TULSA OKLA.EACH TIME THE OIL NEEDS CHANGING. I HAVE BROUGHT THIS UP TO THE SERVICE MGR. SERVICE ADVISOR INFORMED ME THERE'S NO RECALL ON MY CAR. BUT RECALL WEBSITE SAYS DIFFERENT... Read more
Incident date: Dec 1, 2018
AIR BAG LIGHT IS FLASHING ON DRIVERS SIDE. HORN QUIT WORKING A YEAR AGO AND INFINITY DEALERSHIP IN TULSA OKLA ALWAYS CHECKS ON THE MAINTENANCE FORM THAT THE HORN WORKS.... I GET THE CAR SERVICED AT JACKIE COOPER INFINITY, TULSA OKLA.EACH TIME THE OIL NEEDS CHANGING. I HAVE BROUGHT THIS UP TO THE SERVICE MGR. SERVICE ADVISOR INFORMED ME THERE'S NO RECALL ON MY CAR. BUT RECALL WEBSITE SAYS DIFFERENT... Read more
Incident date: Jan 9, 2019
DRIVERS SIDE DOOR AIRBAG HAD TO BE REPLACED AND ALSO THE PASSENGER SEAT OCCUPANCY SENSOR IS BAD AND THE SEAT NEEDS TO BE REPLACED. THESE ITEMS WERE DIAGNOSED AT 55,000 MILES ON THE CAR
Incident date: Feb 10, 2019
TAKATA RECALL TURN MY CAR ON AND THERE IS A TICKING NOISE COMING FROM BEHIND MY DASHBOARD. IT WILL ADJUST THE VOLUME OF MY RADIO AUTOMATICALLY WITHOUT ME TOUCHING IT. AFTER A FEW CLICKS IT WILL SHORT OUT MY VOLUME. MY VEHICLE WAS STATIONARY.
Incident date: Feb 10, 2019
TAKATA RECALL TURN MY CAR ON AND THERE IS A TICKING NOISE COMING FROM BEHIND MY DASHBOARD. IT WILL ADJUST THE VOLUME OF MY RADIO AUTOMATICALLY WITHOUT ME TOUCHING IT. AFTER A FEW CLICKS IT WILL SHORT OUT MY VOLUME. MY VEHICLE WAS STATIONARY.
Incident date: Feb 14, 2019
THIS CAR HAS 55,000 MILES AND IS WELL MAINTAINED. COMMUTING TO WORK THE STEERING PARTIALLY SEIZED AT AN INTERSECTION NEGOTIATING A RIGHT TURN. THE STEERING GROWLS AT LOW ENGINE SPEED AND IS VERY DIFFICULT TO STEER. THE REPAIR SHOP CALLED THE INFINITI DEALER FOR A POWER STEERING PUMP. NO NEW OR RECONDITIONED PUMPS ARE AVAILABLE AND 30 PUMPS ARE ON BACK ORDER. MAJOR AFTERMARKET PART SUPPLIERS ARE AL... Read more
Incident date: Feb 4, 2019
"TAKATA RECALL" I HAVE LOST CONTROL OF THE STEERING IN MY CAR ON MULTIPLE OCCASIONS. I HAVE TAKEN THE CAR TO THE INFINITI DEALERSHIP TWICE, AND TWICE THEY HAVE REPLACED THE THREE COMPUTERS IN THE CAR THAT CONTROL THE STEERING. THOUGH I HAVE BEEN ABLE TO SAVE THE CAR FROM AN ACCIDENT SO FAR I FEAR I WILL NOT ALWAYS BE AS LUCKY.
Incident date: Feb 12, 2019
TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING 55 MPH, AN 18 WHEELER PASSED THE CONTACT'S VEHICLE AND SPLASHED WATER ONTO THE ROAD. THE CONTACT'S VEHICLE HYDROPLANED AND CRASHED INTO THE TRUCK. THE VEHICLE THEN SPUN 360 DEGREES BEFORE CRASHING INTO A GUARDRAIL AND KNOCKING DOWN A HIGHWAY SIGN. THE AIR BAGS DID NOT DEPLOY. THE REAR WINDSHIELD SHATTERED, ALL FOUR DOORS WERE SMASHED IN, AND ... Read more
Crash
1 injured
Incident date: Feb 6, 2019
DRIVING THE VEHICLE WITH THE SUNROOF OPEN AND IT MADE A LOUD NOISE SOUNDING LIKE A GUN SHOT. THE LOUD GUN SHOT NOISE OCCURRED A SECOND TIME THEN THE GLASS IN THE ROOF JUST EXPLODED.
Incident date: Oct 17, 2018
THE CVT TRANSMISSION, WHINES SUPER LOUD AND SLIPS LIKE WHEN YOUR FOOT IS DOWN SOMETIMES YOU LOST POWER COMPLETELY AND WONT SHIFT RIGHT UNTIL YOU LIFT FOOT UP AND WAIT A WHILE. VERY DANGEROUS IF YOU HAVE FAST MOVING CARS BEHIND YOU AND YOUR SUV CRAPS OUT AND STOPS. I TOOK IT TO THE BENNET ALLENTON INFINITI WHILE UNDER WARRANTY WHICH EXPIRED 2 MONTHS AGO AND THEY TOLD ME A CVT TNASMISSION IS ALWAY... Read more
Incident date: Feb 5, 2018
ENGINE LIGHT CAME ON DEALER STATES THAT I NEED NEW CATALYTIC CONVERTER ON MY FRONT DRIVER SIDE.
Incident date: Feb 5, 2018
ENGINE LIGHT CAME ON DEALER STATES THAT I NEED NEW CATALYTIC CONVERTER ON MY FRONT DRIVER SIDE.
Incident date: Jan 23, 2019
WHEN ACCELERATING THE CAR AND TURNING LEFT OR RIGHT THE CAR WILL SHAKE AND JERK. LOOKS LIKE A CBC TRANSMISSION
Crash
Incident date: Jan 1, 2018
THE AIR BAG WARNING INDICATOR ILLUMINATED. I INSTALLED A NEW BATTERY. PRIOR TO THE INSTALLATION, THERE WERE NO ISSUES. AFTER THE INSTALLATION THE AIR BAG WARNING INDICATOR APPEARS AFTER THE CAR STARTS UP AND CONTINUE BLINKING.
Incident date: Jan 31, 2019
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH... Read more
Crash
1 injured
Incident date: Jan 31, 2019
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH... Read more
Crash
1 injured
Incident date: Jan 31, 2019
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH... Read more
Crash
1 injured
INFINITI
Q50 HYBRID
(2014) — STEERING
Feb 10, 2019
Incident date: Jan 24, 2019
ON A USUAL MORNING ON MY WAY TO WORK IN NH DRIVING MY Q50 HYBRID SPORT AND APROX. 2 MILES FROM GETTING OFF THE 93 INTERSTATE MY CAR SUDDENDLY PULL ME FROM THE LEFT LANE TO THE RIGHT ONE! SO HARD, I COULD NOT CONTROL IT AND ENDED UP HITTING THE CONCRETE FENCE ON THE REST LANE. THE CRASH WAS SO BAD THAT CAR SPINS AND STOP RIGHT IN THE MIDDLE OF THE 2 ONLY LANES OF THAT ROUTE WITH THE WHOLE LEFT DRIV... Read more
Crash
Incident date: Jan 7, 2019
THE TCS OFF AND SLIP LIGHTS AFTER A NOTICEABLE MISS WHILE ACCELERATING, THE VEHICLE FAILS TO ACCELERATE WHEN THE ACCELERATOR PEDAL IS DEPRESSED, AND THEN THE VEHICLE STALLS, REGARDLESS OF TRAVELING SPEED, RESULTING IN TOTAL LOSS OF POWER STEERING AND POWER BRAKING. AFTER STALLING, THE VEHICLE SOMETIMES WILL RESTART ON FIRST ATTEMPT, OTHER TIMES IT TAKES A FEW TRIES OR TURNING THE KEY TO ON POSITIO... Read more
Incident date: Jan 7, 2019
THE TCS OFF AND SLIP LIGHTS AFTER A NOTICEABLE MISS WHILE ACCELERATING, THE VEHICLE FAILS TO ACCELERATE WHEN THE ACCELERATOR PEDAL IS DEPRESSED, AND THEN THE VEHICLE STALLS, REGARDLESS OF TRAVELING SPEED, RESULTING IN TOTAL LOSS OF POWER STEERING AND POWER BRAKING. AFTER STALLING, THE VEHICLE SOMETIMES WILL RESTART ON FIRST ATTEMPT, OTHER TIMES IT TAKES A FEW TRIES OR TURNING THE KEY TO ON POSITIO... Read more
Incident date: Jan 7, 2019
THE TCS OFF AND SLIP LIGHTS AFTER A NOTICEABLE MISS WHILE ACCELERATING, THE VEHICLE FAILS TO ACCELERATE WHEN THE ACCELERATOR PEDAL IS DEPRESSED, AND THEN THE VEHICLE STALLS, REGARDLESS OF TRAVELING SPEED, RESULTING IN TOTAL LOSS OF POWER STEERING AND POWER BRAKING. AFTER STALLING, THE VEHICLE SOMETIMES WILL RESTART ON FIRST ATTEMPT, OTHER TIMES IT TAKES A FEW TRIES OR TURNING THE KEY TO ON POSITIO... Read more
Incident date: Jan 31, 2019
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Incident date: Jan 31, 2019
CAR STARTED NO DASH LIGHTS, NO NAVIGATION LIGHTING, AND NO POWER STEERING. I WAS ABLE DRIVE CAR BUT EXTREMELY DIFFICULT TO TURN STEERING WHEEL. NEW CAR APPROX. 580 MILES HAD CAR TOWED TO PEPE INFINITY FROM MY DRIVEWAY 1/31/2019 CAR RETURNED 2/5/2019 ONLY PROBLEM DETECTED WAS BATTERY LOW. I AM 71 TAKING CARE OF 3 GRAND CHILDREN AFRAID OF REOCCURRING POWER STEERING MALFUNCTION.
Incident date: Jan 26, 2019
I WAS PULLING OFF FROM THE GROCERY STORE AND MY CAR STALLED LIKE IT DIDNT WANTTO GO. SO I STOPPED AND PUT IT BACK IN PARK AND THEN STARTED TO PROCEED AGAIN....THATS WHEN I GOT ALL THE FLASHING ERRORS FOR MY AWD AND THE CHASSIS SYSTEM. THE REAR RIGHT ABS SENSOR IS THE PROBLEM PER THE DEALER. MY AWD ERROR LIGHT AND CHASSIS SYSTEM ERROR LIGHT ARE ON ALONG WITH THE ABS LIGHT. I'VE READ UP ON ALOT OF ... Read more
Incident date: Jan 26, 2019
I WAS PULLING OFF FROM THE GROCERY STORE AND MY CAR STALLED LIKE IT DIDNT WANTTO GO. SO I STOPPED AND PUT IT BACK IN PARK AND THEN STARTED TO PROCEED AGAIN....THATS WHEN I GOT ALL THE FLASHING ERRORS FOR MY AWD AND THE CHASSIS SYSTEM. THE REAR RIGHT ABS SENSOR IS THE PROBLEM PER THE DEALER. MY AWD ERROR LIGHT AND CHASSIS SYSTEM ERROR LIGHT ARE ON ALONG WITH THE ABS LIGHT. I'VE READ UP ON ALOT OF ... Read more
Incident date: Jan 26, 2019
I WAS PULLING OFF FROM THE GROCERY STORE AND MY CAR STALLED LIKE IT DIDNT WANTTO GO. SO I STOPPED AND PUT IT BACK IN PARK AND THEN STARTED TO PROCEED AGAIN....THATS WHEN I GOT ALL THE FLASHING ERRORS FOR MY AWD AND THE CHASSIS SYSTEM. THE REAR RIGHT ABS SENSOR IS THE PROBLEM PER THE DEALER. MY AWD ERROR LIGHT AND CHASSIS SYSTEM ERROR LIGHT ARE ON ALONG WITH THE ABS LIGHT. I'VE READ UP ON ALOT OF ... Read more
Incident date: Jul 15, 2012
THE DASHBOARD OF MY 2005 FX35 SUV MELTED FROM THE RADIATION INTERNALLY. WAS THERE A RECALL THAT I HAD MISSED?
Incident date: Feb 1, 2019
TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT DROVE OVER BLACK ICE AND LOST CONTROL OF THE VEHICLE. THE VEHICLE STRUCK THE MEDIAN ON THE HIGHWAY. NONE OF THE FRONTAL OR SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A BODY SHOP. THE CONTACT WAS TAKEN TO THE HOSPITAL BY A FAMILY RELATIVE, TREATED FOR H... Read more
Crash
1 injured
Incident date: Jan 23, 2019
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHEN THE CONTACT SHIFTED INTO DRIVE AND DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT EXCEED 25 MPH. THE CONTACT STATED THE VEHICLE WAS SERVICED PER MANUFACTURER RECALL NUMBER: P6305, BUT THE RECALL REPAIR DID NOT REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT REPA... Read more
Incident date: Jan 22, 2019
TL* THE CONTACT OWNS A 2009 INFINITI FX35. AFTER PARKING THE VEHICLE, THE CONTACT WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. INFINITI OF NAPERVILLE (1550 WEST OGDEN AVENUE, NAPERVILLE, IL 60540, (630) 241-3000) WAS CONTACTED AND STATED THAT THE FAILURE MAY BE DUE TO THE DOOR LOCK ACTUATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MIL... Read more
Incident date: Jan 22, 2019
TL* THE CONTACT OWNS A 2009 INFINITI FX35. AFTER PARKING THE VEHICLE, THE CONTACT WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. INFINITI OF NAPERVILLE (1550 WEST OGDEN AVENUE, NAPERVILLE, IL 60540, (630) 241-3000) WAS CONTACTED AND STATED THAT THE FAILURE MAY BE DUE TO THE DOOR LOCK ACTUATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MIL... Read more
Incident date: Jan 15, 2019
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE. THE CONTACT ALSO STATED THAT THE FAILURE PREVIOUSLY OCCURRED IN DECEMBER OF 2018. THE VEHICLE WAS TAKEN TO THE DEALER (PEPE INFINITI, 300 CENTRAL AVE, WHITE PLAINS, NY 10606) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO DUPLICATE THE FAILURE. THE VE... Read more
Incident date: Dec 13, 2018
MY CAR IS TEN YEARS OLD, FROM OHIO, SHOULD MY FRAME BE RUSTED OUT UNDERNEATH TO THE POINT THAT MY REAR LEFT TIRE COMPONENT IS ABOUT TO SEPARATE FROM THE FRAME? EVERY SMALL BUMP IN THE ROAD MAKES A NOISE LIKE A HAMMER HITTING METAL AND IT HAS WORN OUT THE LEFT REAR SHOCK. MY MECHANIC TOLD ME IT WAS IRREPLACEABLE
Incident date: Jan 10, 2019
MY CAR IS SHAKING AND THE TRANSMISION IS ACTING UP TOO WHEN YOU DRIVE THE CAR START TO PULL LIKE THE $%*& IS NOT GOING IN
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2004 INFINITI Q45. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS CORRODED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE MANUFACTURER STATED THAT THEY WOULD NOT PAY FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT KEPT THE VEHICLE PARKED AND HAD NOT DRIVEN IT IN OVER TWO YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. T... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2004 INFINITI Q45. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS CORRODED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE MANUFACTURER STATED THAT THEY WOULD NOT PAY FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT KEPT THE VEHICLE PARKED AND HAD NOT DRIVEN IT IN OVER TWO YEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. T... Read more