Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
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Showing 9,875 complaints for INFINITI
INFINITI
QX60
(2019) - FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
Jun 14, 2019
Incident date: Apr 19, 2019
TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE DRIVING 35 MPH WITH THE DRIVER ASSIST SYSTEM ACTIVATED, THE FORWARD COLLISION AVOIDANCE WITH PEDESTRIAN DETECTION SYSTEM WARNING INDICATOR ILLUMINATED. AS A RESULT, THE DRIVER ASSIST SYSTEM DEACTIVATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO BEAVERTON INFINITI (LOCATED AT 9500 SW CANYON RD, PORTLAND, OR... Read more
Incident date: Jun 12, 2019
WHEN DRIVING AT SLOW SPEEDS BREAK LIGHT COMES ON, AND THE BRAKES VIBRATE. I'VE TAKEN THE CAR TO THE DEALERSHIP AND THE TECHNICIANS COULD NOT FIND THE PROBLEM. I THEN SHUT OFF THE ENGINE AND RESTARTED THE VEHICLE AND THE BRAKES WORKED PROPERLY. THE SAME ISSUE HAS HAPPENED TWICE, ONCE AT LAX, AND THE MOST RECENT BEING TODAY 6/11/2019.
Incident date: Jun 11, 2019
SINCE I LEASED THE VEHICLE I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 5 TIMES STARTING AT JUST OVER 5,000 MILES. MY VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 9 CALENDAR DAYS. THE CURRENT MILEAGE ON MY VEHICLE IS 22,160. MY VEHICLE HAS BEEN IN CIRCLE INFINITI LOCATED IN WEST LONG BRANCH, NJ ON THE FOLLOWING DATES FOR REPAIR FOR THE FOLLOWING DEFECT: 01/30/2018 - 01/31/20... Read more
Incident date: Jun 1, 2019
FRONT TIRES WEARING FELLS LIKE SKIPPING WHEN TURING
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2019 INFINITI Q50. WHILE OPERATING THE VEHICLE, THE PREDICTIVE FORWARD EMERGENCY BRAKING FEATURE MALFUNCTIONED AND THE VEHICLE WOULD NOT STOP OR SLOW DOWN WHEN A SECOND VEHICLE STOPPED AHEAD. THE VEHICLE WAS TAKEN TO COMPETITION INFINITI (587 MIDDLE COUNTRY RD, ST. JAMES, NY) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED... Read more
Incident date: Jun 11, 2019
MY 2012 INFINITI SEEMS TO BE HAVING THE SAME PROBLEM OTHER INFINITI QX56 OWNERS ARE HAVING. STARTS WITH A LOUD HISSING/WHISTLING SOUND WHICH SEEMS TO GO AWAY AFTER 10-20 MINUTES OF DRIVING AND THE CAR FEELS JUST FINE. TODAY ALL MY DASHBOARD LIGHTS CAME ON AND MY HUSBAND TOOK THE VEHICLE INTO THE INFINITI DEALER, JUST TO HAVE THE MECHANIC RETURN A FEW MINUTES LATER TO INFORM US IT IS A TIMING CHAIN... Read more
Incident date: Jun 3, 2019
WHILE DRIVING THE VEHICLE, I WAS TURNING LEFT AND THE DRIVER SEAT ALL OF A SUDDEN JUST COLLAPSED; FEELING LIKE THE ENTIRE SEAT BROKE/FELL APART. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND LUCKILY NO OTHER CAR WAS COMING MY WAY WHEN THIS HAPPENED. I WAS ABLE TO CONTINUE DRIVING BUT HAVING TO SIT UPWARDS ALL THE WAY HOME LOSING SEVERAL INCHES OF VIEWING (BARELY LOOKING AT/OVER THE STEERING ... Read more
Incident date: Jun 3, 2019
RUBBER GROMMET THAT HOLDS THE GAS FILLER NECK IN PLACE DAMAGED. FILLER NECK BENT. REPLACING COST PER THE DEALER IS $1516.70, NOT COVERED UNDER WARRANTY. NO DAMAGE SEEN ON THE VEHICLE. INFINITI TO LOOK INTO THIS ISSUE FURTHER. THIS MIGHT BE A SAFETY CONCERN, AND SHOULD BE ADDRESSED. INFINITI TO CHECK THE ROOT CAUSE FOR THIS ISSUE OF DAMAGED GROMMET GAS FILLER NECK.
Incident date: Mar 27, 2019
BRIDGESTONE POTENZA RE97AS TIRES ARE DELAMINATING AND PEELING AWAY IN STRIPS AND AREAS THAT APPEAR TO BE AIR POCKETS ARE BEING EXPOSED AND OPENED UP AS THE TREAD WEARS. DOT EJ UP CCM1516. TIRES HAVE APPROXIMATELY 25K MILES ON THEM AND ALWAYS WERE UNDER NORMAL DRIVING CONDITIONS, FLORIDA ONLY CAR.
Incident date: May 15, 2019
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING 40 MPH, THE THE CONTACT ATTEMPTED TO ACCELERATE, THE RPMS INCREASED, AND THE VEHICLE POWERED DOWN. THE FAILURE RECURRED WHILE DRIVING 10 MPH. WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPMS DECREASED TO ZERO. THE FIRST TIME THE FAILURE OCCURRED THE CONTACT ATTEMPTED TO STOP THE VEHICLE, BUT THE BRAKES SEIZED. THE CONTACT HAD TO USE THE... Read more
Incident date: May 15, 2019
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING 40 MPH, THE THE CONTACT ATTEMPTED TO ACCELERATE, THE RPMS INCREASED, AND THE VEHICLE POWERED DOWN. THE FAILURE RECURRED WHILE DRIVING 10 MPH. WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPMS DECREASED TO ZERO. THE FIRST TIME THE FAILURE OCCURRED THE CONTACT ATTEMPTED TO STOP THE VEHICLE, BUT THE BRAKES SEIZED. THE CONTACT HAD TO USE THE... Read more
Incident date: May 4, 2019
REAR PASSENGER DOOR LOCK ACTUATOR PROBLEM. WE HAD BEEN HAVING ISSUES WITH THE DOOR NOT BEING ABLE TO OPEN. THERE WERE TIMES THAT WE HAD OUR 7 MONTHS OLD DAUGHTER ON THAT SIDE AND WE COULDN'T OPEN THE DOOR. WE CAN HEAR IT CLICKS BUT NOT OPENING. THIS IS A SAFETY HAZARD ESPECIALLY IF ALL DOORS CAN'T BE OPEN BECAUSE OF THE FAULTY ACTUATORS!
Incident date: Jun 1, 2018
MY CAR HAS INTERMITTENT BRAKING ISSUES, I TOOK THE CAR TO THE DEALER WHILE STILL IN WARRANTY , THEY DROVE IT FOR A WEEK AND IT SEEMED FINE. THE BRAKES WILL INTERMITTENTLY GO ALL THE WAY TO THE FLOOR AND MY CAR WILL NOT STOP, IT HAS CAUSED SEVERAL NEAR ACCIDENTS. THE BRAKES CAN BE PUMPED A FEW TIMES AND IT WILL TYPICALLY RECOVER ONLY TO HAPPEN AGAIN.
Incident date: May 30, 2019
FUEL GAUGE SHOWS 1/4 TANK BUT IT IS EMPTY. THIS CAUSED THE VEHICLE TO STALL ON THE HIGHWAY. VERY DANGEROUS SITUATION COULD HAVE OCCURRED. WAS ABLE TO FIND SAFETY BESIDE THE HIGHWAY BUT THANKFUL IT DID NOT HAPPEN IN THE MIDDLE OF A BUSY HIGHWAY.
Incident date: Mar 1, 2019
FUEL GAUGE INACCURATE - WHEN FILLED IT SHOWS ABOUT 306 MILE RANGE, I.E. ABOUT 15.2 MPG FOR THE 20 GAL TANK. AFTER DRIVING FOR 20-30 MILES IT SHOWS 360 MILE RANGE WHICH IS MORE ACCURATE - WHETHER STATIONERY OR MOVING. THE FUEL ECONOMY INDICATOR SHOWS 18.8 MPG IN THIS EXAMPLE. ON THE FREEWAY THE INDICATOR MAY SHOW 21.0 MPG BUT THE SAME PROBLEM IS THERE.
Incident date: May 29, 2019
ABS BRAKE ACTUATOR- WHEN THE VEHICLE IS STOPPED, THE BRAKE PEDAL WILL CONTINUE TO DEPRESS. WHEN THE BREAK IS RELEASED A CHIRPING SOUND IS MADE. THIS IS A KNOWN SAFETY ISSUE ON THE 2017 MODEL. THE DEALER AND SEVERAL CHAT GROUPS ONLINE ALL POINT TO THIS BEING A KNOWN ISSUE WITH THE MODEL. THERE IS A 2017 RECALL FOR THIS PART. THE RECALL SAYS IT IS A POTENTIAL FIRE HAZARD. I BELIEVES THE RECALL NEEDS... Read more
Incident date: May 29, 2019
TL* THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD MELTED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 157,000.
Incident date: Jan 1, 2019
INFINITI FX35 2012 DASHBOARD IS FALLING APART IN PIECES. VEHICLE HAS 69,000 MILES ON IT. THE DASHBOARD SEEMS TO BE MELTING AS IT HAS BECOME STICKY AND THE REFLECTION IS BLINDING ME IN THE WINDSHIELD WHEN I DRIVE. THE ISSUE HAS PROGRESSED TO CRACKS EVERYWHERE AND INFINITI IS REFUSING TO SERVICE. THIS IS A MAJOR SAFETY ISSUE! I AM BLINDED EVERY TIME I DRIVE. PICTURES OF CRACKS PROVIDED. THE R... Read more
Incident date: Jan 1, 2019
INFINITI FX35 2012 DASHBOARD IS FALLING APART IN PIECES. VEHICLE HAS 69,000 MILES ON IT. THE DASHBOARD SEEMS TO BE MELTING AS IT HAS BECOME STICKY AND THE REFLECTION IS BLINDING ME IN THE WINDSHIELD WHEN I DRIVE. THE ISSUE HAS PROGRESSED TO CRACKS EVERYWHERE AND INFINITI IS REFUSING TO SERVICE. THIS IS A MAJOR SAFETY ISSUE! I AM BLINDED EVERY TIME I DRIVE. PICTURES OF CRACKS PROVIDED. THE R... Read more
Incident date: Apr 10, 2016
FUEL GUAGE NOT READING CORRECT LEVEL. FUEL NEEDLE IS FLUCTUATING UP AND DOWN WHENEVER IT WANTS. EX1...GAS LIGHT COMES ON WITH NEEDLE ON E EMPTY...CAR DIE...THEN PUT GAS FULL TIL GAS IS SPILLIN OUT OF CAR. AND NEEDLE GOES FULL JUST UNDER THE F FULL LINE. SOMETIME GOES BY DRIVING AND THE NEEDLE WILL FLUCTUATES DOWN TO HALF WAY MARK. SHUT OFF CAR...GO SHOPPING AND COME BACK START CAR AND NEEDLE AT 3/... Read more
Incident date: Apr 10, 2016
FUEL GUAGE NOT READING CORRECT LEVEL. FUEL NEEDLE IS FLUCTUATING UP AND DOWN WHENEVER IT WANTS. EX1...GAS LIGHT COMES ON WITH NEEDLE ON E EMPTY...CAR DIE...THEN PUT GAS FULL TIL GAS IS SPILLIN OUT OF CAR. AND NEEDLE GOES FULL JUST UNDER THE F FULL LINE. SOMETIME GOES BY DRIVING AND THE NEEDLE WILL FLUCTUATES DOWN TO HALF WAY MARK. SHUT OFF CAR...GO SHOPPING AND COME BACK START CAR AND NEEDLE AT 3/... Read more
Incident date: May 19, 2019
I WAS ON THE HIGHWAY TRAVELING ABOUT 60-65 MPH AND A TRUCK MERGED, I SLOWED THEN DECIDED TO PASS AS IT WAS A LARGER TYPE TRUCK AND SLOW TO MERGE, WHEN I STEPPED ON THE GAS...NOTHING HAPPENED. THE VEHICLE SEEMED TO HAVE GONE INTO NEUTRAL LIKE SPACE AND I HAD NO GEAR AND I WAS HALF IN THE PASSING LANE. I HAVE AN AUTOMATIC TRANSMISSION. I TOOK MY FOOT OFF THE GAS AND IT FINALLY APPEARED TO CATCH, ... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2005 INFINITI G25. WHILE DRIVING 43 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. SUDDENLY, THE CONTACT HEARD TWO ABNORMAL BOOMING NOISES AND THE AIR BAGS DEPLOYED INADVERTENTLY. ALSO, THE AIR BAG INDICATOR ILLUMINATED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND M... Read more
Incident date: May 27, 2019
TAKATA INFLATORS THE VEHICLE WAS RUNNING ON THE HIGHWAY AND EVEN AFTER ACCELERATING IT WON'T RUN ENOUGH TO GET PAST TRAFFIC WHILE CHANGING LANE AND CAUSING SEVERELY DANGEROUS SITUATIONS.
Incident date: May 22, 2019
FUEL GAUGE IS ALL OVER THE PLACE. RECENTLY RAN OUT OF GAS WHILE GAIGE SHOWED 3/4 FULL
Incident date: May 21, 2019
THE VEHICLE WAS IN MOTION AND WOULD NOT ENTER 3RD OR 4TH GEAR. WHEN I BROUGHT IT INTO THE RETAILER THEY SAID I NEEDED TRANSMISSION VALVE BODY REPLACED AT A COST OF $3000. THE CAR ONLY HAS 55,000 MILES ON IT. WHAT WOULD CAUSE THIS?
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
May 23, 2019
Incident date: Oct 1, 2017
CONSTANTLY VARIABLE TRANSMISSION SLIPS WITH HARD ACCELERATION AND SLIPS SEVERELY IN REVERSE. THIS HAPPENS ANY TIME UNDER QUICK.ACCELERATION WHETHER ON STREETS OR HIGHWAYS. IN REVERSE IT HAPPENS ALWAYS.
Incident date: May 3, 2019
B1018 DTC CODE FOR A FAILED OCCUPANCY SENSOR. MANY MANY REPORTED FAULTS AND INFINITI CHOOSES TO IGNORE THE SERIOUS PROBLEM. IN MOST CASES, THE REPAIR IS $6,000+. SOMETIMES 80-90% OF TRUE VEHICLE'S MARKET VALUE.
Incident date: Mar 1, 2019
AIR BAG WARNING LIGHT WOULD NOT GO OFF. TOOK IT TO A DEALERSHIP AND WAS TOLD THE PROBLEM IS "OCCUPANCY SENSOR UNIT FAILURE". NEED TO REPLACE THE OCCUPANCY SENSOR AND CONTROL UNIT, AT A COST OF $6,888. I AM APPALLED THAT INFINITI DOES NOT HAVE A RECALL CONCERNING THIS SAFETY ISSUE!! IF AN ACCIDENT OCCURS, THE AIRBAGS WILL NOT DEPLOY. INFINITI IS SUPPOSED TO BE A HIGH QUALITY CAR. SO DISAPPO... Read more
Incident date: May 16, 2019
TL* THE CONTACT OWNS A 2008 INFINTI QX56. WHILE DRIVING VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED AND STALLED. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE WAS ABLE TO OPERATE. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE... Read more
Incident date: May 16, 2019
TL* THE CONTACT OWNS A 2008 INFINTI QX56. WHILE DRIVING VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED AND STALLED. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE WAS ABLE TO OPERATE. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE... Read more
Incident date: Mar 13, 2018
GALLERY GASKET BLOWN IS COMMON ON EARLY MODELS BECAUSE THE GASKET IS MADE OUT OF PAPER.CAUSING THE CAR TO GO ON LIMP MODE.
Incident date: May 17, 2019
MY AIRBAG TROUBLE LIGHT APPEARS ON MY DISPLAY AND I AM CONCERNED FOR MY SAFETY AS A RESUKT OF FAULTY AIRBAGS AND/OR CONNECTORS. ABOUT 2 YEARS AGO, THE SAME AIRBAG TROUBLE LIGHT WAS ILLUNINATED AND THE PROBLEM WAS DIAGNOSED AS AIRBAG CONNECTORS THAT NEEDED TO BE REPLACED. I WAS TOLD THIS RELATED TO SIDE AIRBAGS. THE REPAIR XOST MORE THAN $700. I ASKED IF THERE WERE RELATED RECALLS AND WAS TOLD ... Read more
Incident date: May 1, 2015
MY AIRBAG LIGHT STAYS ON CONSTANTLY. THERE IS A KNOCKING SOUND THAT OCCURS AS WELL WHEN I'M DRIVING. I'M CONCERNED IF I'M INVOLVED IN A COLLISION MY AIRBAGS WILL NOT DEPLOY. I CONTACTED INFINITI AND WAS TOLD THEY NEED TO RESET IT AND WILL COST $800.00 AND MY EXTENDED WARRANTY DID NOT COVER IT AND WAS NOT PART OF THE RECALL LIST. THE IPDM ECM RELAY SWITCH CAUSES MY INSTRUMENT CLUSTER GAUGE TO GO IN... Read more
Incident date: May 1, 2015
MY AIRBAG LIGHT STAYS ON CONSTANTLY. THERE IS A KNOCKING SOUND THAT OCCURS AS WELL WHEN I'M DRIVING. I'M CONCERNED IF I'M INVOLVED IN A COLLISION MY AIRBAGS WILL NOT DEPLOY. I CONTACTED INFINITI AND WAS TOLD THEY NEED TO RESET IT AND WILL COST $800.00 AND MY EXTENDED WARRANTY DID NOT COVER IT AND WAS NOT PART OF THE RECALL LIST. THE IPDM ECM RELAY SWITCH CAUSES MY INSTRUMENT CLUSTER GAUGE TO GO IN... Read more
Incident date: May 1, 2015
MY AIRBAG LIGHT STAYS ON CONSTANTLY. THERE IS A KNOCKING SOUND THAT OCCURS AS WELL WHEN I'M DRIVING. I'M CONCERNED IF I'M INVOLVED IN A COLLISION MY AIRBAGS WILL NOT DEPLOY. I CONTACTED INFINITI AND WAS TOLD THEY NEED TO RESET IT AND WILL COST $800.00 AND MY EXTENDED WARRANTY DID NOT COVER IT AND WAS NOT PART OF THE RECALL LIST. THE IPDM ECM RELAY SWITCH CAUSES MY INSTRUMENT CLUSTER GAUGE TO GO IN... Read more
Incident date: Mar 30, 2019
WAS TOLD MY SERVICE ADVISOR THAT I NEED NEW TIRES AT LESS THAN 20,000 DESPITE HAVING THEM ROTATED, BALANCED AND/OR ALIGNED ON A REGULAR BASIS AT DEALER. RIDE IS EXTREMELY LOUD AND TIRES SWAY ERRATICALLY AT SLIGHTEST DEVIATION IN PAVEMENT. REVIEWS STATE THAT THESE TIRES OFTEN BUBBLE UP AND EXPLODE CAUSING A SERIOUS SAFETY ISSUE.
Incident date: May 1, 2019
PASSENGER OCCUPANCY SENSOR IS KNOWS TO FAIL ON THESE CARS, AND THE AIRBAG WILL NOT DEPLOY BECAUSE THE COMPUTER DOESNT KNOW IF ANYONE IS SITTING IN THE SEAT. THE REPAIR COSTS 60-80% OF VEHICLE'S VALUE, AND NOT FEASIBLE FOR ANY SANE INDIVIDUAL TO PAY FOR THIS FAULTY SENSOR. NISSAN/ INFINITI FAIL TO TAKE RESPONSIBILITY FOR THIS FAULTY SENSOR AND WILL NOT REPLACE UNDER SAFETY RECALL. THIS IS UNACCEP... Read more
Incident date: May 11, 2019
THE FOLLOWING RECALL WAS ISSUED: 'A BRAKE FLUID LEAK ON THE CIRCUIT BOARD MAY RESULT IN AN ELECTRICAL SHORT, INCREASING THE RISK OF A FIRE. NISSAN NORTH AMERICA, INC. (NISSAN) IS RECALLING CERTAIN 2015-2017 NISSAN MURANO, 2016-2017 NISSAN MAXIMA, 2017-2018 NISSAN PATHFINDER, AND 2017 INFINITI QX60 VEHICLES' I TOOK MY CAR IN TO THE DEALER FOR THE RECALL, THE WORK WAS COMPLETED HOWEVER 1 MONTH LATER... Read more
Incident date: Apr 23, 2019
I HAVE SEVERAL ISSUES. THE STEERING WHEEL PEELS. I HAVE A CRACKED DRIVER'S SIDE LEATHER INTERIOR DOOR. THE CAR STARTED JERKING REALLY BAD ON A CITY STREET, I COULDN'T GO OVER 35 MPH. MY 4WAS MOTOR HAS GONE BAD! INFINITI DEALERSHIP, CANNOT EXPLAIN WHAT WOULD HAVE CAUSED THE MOTOR, TO GO BAD. ALL OF THE CAR'S SAFETY FEATURES, ARE CONNECTED TO THIS 4WAS MOTOR. SO, WHEN THAT 4WAS LIGHT COMES ON, ALL O... Read more
Incident date: Apr 23, 2019
I HAVE SEVERAL ISSUES. THE STEERING WHEEL PEELS. I HAVE A CRACKED DRIVER'S SIDE LEATHER INTERIOR DOOR. THE CAR STARTED JERKING REALLY BAD ON A CITY STREET, I COULDN'T GO OVER 35 MPH. MY 4WAS MOTOR HAS GONE BAD! INFINITI DEALERSHIP, CANNOT EXPLAIN WHAT WOULD HAVE CAUSED THE MOTOR, TO GO BAD. ALL OF THE CAR'S SAFETY FEATURES, ARE CONNECTED TO THIS 4WAS MOTOR. SO, WHEN THAT 4WAS LIGHT COMES ON, ALL O... Read more
Incident date: Apr 23, 2019
I HAVE SEVERAL ISSUES. THE STEERING WHEEL PEELS. I HAVE A CRACKED DRIVER'S SIDE LEATHER INTERIOR DOOR. THE CAR STARTED JERKING REALLY BAD ON A CITY STREET, I COULDN'T GO OVER 35 MPH. MY 4WAS MOTOR HAS GONE BAD! INFINITI DEALERSHIP, CANNOT EXPLAIN WHAT WOULD HAVE CAUSED THE MOTOR, TO GO BAD. ALL OF THE CAR'S SAFETY FEATURES, ARE CONNECTED TO THIS 4WAS MOTOR. SO, WHEN THAT 4WAS LIGHT COMES ON, ALL O... Read more
Incident date: Apr 16, 2019
TAKATA RECALL,I JUST PURCHASED IT,WAS PRE OWNED.
Incident date: Apr 16, 2019
TAKATA RECALL,I JUST PURCHASED IT,WAS PRE OWNED.
Incident date: Apr 16, 2019
TAKATA RECALL,I JUST PURCHASED IT,WAS PRE OWNED.
Incident date: May 1, 2019
I HAVE A 2009 INFINITI G37 WITH 89000 MILES, JUST RECENTLY THE AIR BAG LIGHT STARTED FLASHING FOR NO APPARENT REASON. I TOOK IT TO THE INFINITI DEALER AND WAS TOLD IT WAS THE PASSENGER AIR BAG SENSOR IN THE FRONT PASSENGER SEAT THAT WAS BAD, AND WOULD COST OVER $6K TO FIX. MY RESEARCH SUGGESTS THIS IS A KNOWN SAFETY ISSUE AND A COMMON PROBLEM WITH INFINITIS THAT SHOULD BE RECALLED AND CORRECTED B... Read more
Incident date: May 6, 2019
4 DAYS AFTER COMPLETING SCHEDULED MAINTENANCE AT THE INFINITI DEALERSHIP THE VEHICLE EXHIBITED DIFFICULTY ACCELERATING AND ENGAGING IN THE GEARS WHILE DRIVING ON THE HIGHWAY. IF I HAD TO SLOW DOWN AND THEN TRIED TO ACCELERATE, THE CAR WOULD NOT RESPOND. I HAD TO REMOVE MY FOOT FROM THE GAS PEDAL AND REENGAGE THE ACCELERATOR TO MAKE THE CAR PICK UP SPEED. I DID REACH MY DESTINATION BUT UPON ARRIVA... Read more
Incident date: Apr 16, 2019
TWO TIMES IN THE LAST THREE MONTHS OUR CAR'S ENGINE HAS STOPPED WHILE THE CAR WAS IN MOTION.
Incident date: Feb 13, 2018
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING BETWEEN 35-40 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT PLACED THE TRANSMISSION INTO NEUTRAL, RESTARTED THE ENGINE, AND THE DROVE AWAY SAFELY. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S HOME TO DIAGNOSE THE VEHICLE, BUT THE TEST COULD NOT BE READ. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Feb 13, 2018
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING BETWEEN 35-40 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT PLACED THE TRANSMISSION INTO NEUTRAL, RESTARTED THE ENGINE, AND THE DROVE AWAY SAFELY. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S HOME TO DIAGNOSE THE VEHICLE, BUT THE TEST COULD NOT BE READ. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more