Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 20, 2019
MY POWER STEERING BELT SNAPPED OFF. PRIOR TO THAT, MY BRAKE PEDAL WAS LOOSE ENOUGH TO MOVE IT UP AND DOWN ROUGHLY A 1/4 OF AN INCH WITH MY FOOT. THE ONLY WAY TO ENGAGE THE CRUISE CONTROL WAS TO HOLD THE BRAKE PEDAL UP WITH MY FOOT, THEN IN ORDER TO KEEP THE CRUISE CONTROL ENGAGED WAS TO KEEP HOLDING THE BRAKE PEDAL UP WITH MY FOOT BECAUSE IT WOULD SENSE THAT THE DRIVER SLIGHTLY TAPPED THE BRAKE ... Read more
Incident date: Mar 20, 2019
MY POWER STEERING BELT SNAPPED OFF. PRIOR TO THAT, MY BRAKE PEDAL WAS LOOSE ENOUGH TO MOVE IT UP AND DOWN ROUGHLY A 1/4 OF AN INCH WITH MY FOOT. THE ONLY WAY TO ENGAGE THE CRUISE CONTROL WAS TO HOLD THE BRAKE PEDAL UP WITH MY FOOT, THEN IN ORDER TO KEEP THE CRUISE CONTROL ENGAGED WAS TO KEEP HOLDING THE BRAKE PEDAL UP WITH MY FOOT BECAUSE IT WOULD SENSE THAT THE DRIVER SLIGHTLY TAPPED THE BRAKE ... Read more
Incident date: Mar 20, 2019
MY POWER STEERING BELT SNAPPED OFF. PRIOR TO THAT, MY BRAKE PEDAL WAS LOOSE ENOUGH TO MOVE IT UP AND DOWN ROUGHLY A 1/4 OF AN INCH WITH MY FOOT. THE ONLY WAY TO ENGAGE THE CRUISE CONTROL WAS TO HOLD THE BRAKE PEDAL UP WITH MY FOOT, THEN IN ORDER TO KEEP THE CRUISE CONTROL ENGAGED WAS TO KEEP HOLDING THE BRAKE PEDAL UP WITH MY FOOT BECAUSE IT WOULD SENSE THAT THE DRIVER SLIGHTLY TAPPED THE BRAKE ... Read more
Incident date: Mar 19, 2019
MY CHECK ENGINE LIGHT CAME ON AND VEHICLE SHIFTED INFO ONE GEAR. IT WAS SLOW TO ACCELERATE AND CHANGE GEARS. I HAD THE CODE PULLED AND IT SHOWED P1764 DIRECT CLUTCH SOLENOID. I HAVE RESEARCHED THE CODE WHICH I FOUND A SERVICE BULLETIN THAT HAS THIS CODE LISTED BUT IT IS NOT ON THE RECALL LIST WHEN I ENTERED THE VIN NUMBER.
Incident date: Jan 4, 2019
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR CO... Read more
Incident date: Jan 4, 2019
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR CO... Read more
Incident date: Jan 4, 2019
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR CO... Read more
Incident date: Mar 1, 2019
INFINITI JX35 2013 HAD TRANSMISSION ISSUES AND A RECALL AT 45000 MILES. DEALERSHIP CLAIMS TO HAVE FIXED THE PROBLEM AND EXTENDED WARRANTY. IMMEDIATELY AFTER WARRANTY RUNS OUT THE TRANSMISSION BEGINS TO HAVE A PROBLEM AGAIN. THIS IS A SIGNIFICANT SAFETY ISSUE AS IT MOST OFTEN OCCURS WHEN TRYING TO ACCELERATE AND THE RISK IS HIGH OF BEING HIT BY A VEHICLE BEHIND ME AS I CAN NOT ACCELERATE OR HIT ... Read more
Incident date: Mar 10, 2019
I WAS TRAVELING AT AROUND 25MPH ON BROADWAY STREET IN SAN FRANCISCO WHEN ALL OF A SUDDEN I FELT MY CAR START TO SWERVE ON IT'S OWN. I STEERED TO CORRECT IT BUT MY STEERING WHEEL WAS COMPLETELY DISCONNECTED IT FELT LIKE. ALL I COULD DO WAS HIT MY BRAKES AS QUICKLY AS I COULD BUT I ENDED UP CRASHING INTO A PARKED VEHICLE. MY STEERING WHEEL HAD NO WEIGHT AND TURNED FREELY WHILE THE FRONT WHEELS HAD N... Read more
Crash
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLIGHTS, CAUSING THEM TO FAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000.
Incident date: Sep 1, 2018
TL* THE CONTACT OWNS A 2014 INFINITI Q50. WHILE DRIVING VARIOUS SPEEDS AND WHEN THE VEHICLE WAS INITIALLY STARTED, IT UNEXPECTEDLY STEERED TO THE RIGHT. THE FAILURE OCCURRED PERIODICALLY. THE VEHICLE WAS TAKEN TO SHEEHY INFINITI OF ANNAPOLIS (123 FERGUSON RD, ANNAPOLIS, MD 21409, (443) 400-7125) WHERE THE COMPUTER WAS RESET, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE... Read more
Incident date: Mar 12, 2019
JUST PURCHASED ON 3/10/19 INFINITY QX60 FROM CAR MAX WITH 25,727 MILES AT PURCHASE AND ON 3/12 VEHICLE SHUTTERS AND JERKS VIGOROUSLY AT HIGH AND LOW SPEEDS IN MOTION ON CITY STREET AND WHILE TURNING.
Incident date: Jan 9, 2018
2008 INFINITI M35. CONSUMER WRITES IN REGARDS TO EVAPORATOR EMISSION VAPOR VENT VALVE REPAIRS. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS. *LD *TR
Incident date: Mar 11, 2019
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 35 MPH AND AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO INFINITI OF BIRMINGHAM (1804 MONTGOMERY HWY, HOOVER, AL 35244, (205) 403-5221) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ST... Read more
Incident date: Mar 7, 2019
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT T... Read more
Incident date: Mar 7, 2019
I PURCHASED MY 2017 INFINITI Q50 AS A CERTIFIED DEALER OWNED VEHICLE WITH 4710 MILES ON IT FROM AIRPORT INFINITI ON 12/31/2018. SINCE TAKING POSSESSION OF THE CAR, I HAVE HAD THREE SEPARATE INSTANCES WHERE MY CAR LOST POWER DURING ACCELERATION, IN WHICH ONE OF THE INSTANCES NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK WHEN CROSSING A DIVIDED HIGHWAY. I HAVE PROVIDED VIDEOS TO THE MANUFACTURE BUT T... Read more
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT WHENEVER IT RAINED, WATER ENTERED THE HEADLIGHT UNITS AND CAUSED THE HEADLIGHTS TO TURN OFF. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT ONE OF THE HEADLIGHTS WAS PREVIOUSLY REPAIRED AND THE VEHICLE WAS NO LONGER INCLUDED IN THE EXTENDED WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE W... Read more
Incident date: Jun 6, 2008
OK THIS COMPLAINT IS ABOUT THE MELTING DASHBOARD ON MI VEHICLE IS NOT ONLY DANGEROUS TO DRIVE WHEN THE SUN IS IN FRONT OF YOU BECAUSE OF THE GLARE BUT COSMETICALLY LOOKS DISGUSTING, EVERY TIME SOMEONE GETS IN MY CAR ASKS ME IF MY CAR HAS SOME KIND OF DECEASED OR THEY EVEN MENTION CHICKENPOX AS A JOKE. I CONTACTED INFINITI ABOUT THE ISSUE END THEY TOLD ME THAT I JUST MISSED THE RECALL AND THEY CO... Read more
Incident date: Jun 6, 2008
OK THIS COMPLAINT IS ABOUT THE MELTING DASHBOARD ON MI VEHICLE IS NOT ONLY DANGEROUS TO DRIVE WHEN THE SUN IS IN FRONT OF YOU BECAUSE OF THE GLARE BUT COSMETICALLY LOOKS DISGUSTING, EVERY TIME SOMEONE GETS IN MY CAR ASKS ME IF MY CAR HAS SOME KIND OF DECEASED OR THEY EVEN MENTION CHICKENPOX AS A JOKE. I CONTACTED INFINITI ABOUT THE ISSUE END THEY TOLD ME THAT I JUST MISSED THE RECALL AND THEY CO... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2008 INFINITI EX35. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL ELECTRONIC TILT MALFUNCTIONED AND THE DRIVER WAS UNABLE TO PROPERLY RE-POSITION THE STEERING WHEEL. IN ADDITION, WHILE TURNING THE STEERING WHEEL IN EITHER DIRECTION, THE STEERING WHEEL EXHIBITED EXCESSIVE PLAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING WHEEL TILT MOTOR... Read more
Incident date: Feb 25, 2019
HEAR ABNORMAL NOISES FROM THE ENGINE SOUND LIKE RATTLE OR TICKING
Incident date: Jan 10, 2019
THE STEERING WHEEL WHEN IM DRIVRING AND TRY TO TURN THE CAR SHUT DOWN THE RADIO SHUT DOWN AND THE POWER WHEEL GET HARD TO TURN THE TRANSMISSION IS NOT GOOD THE CAR VIBRAT AND THE ITS NOT SPPEDING WHEN YOU PRESS THE GAZ ITS NOT GOING AND THE CAR VIBRATING A LOT TRANSMISSION PROBLEM
Incident date: Jan 10, 2019
THE STEERING WHEEL WHEN IM DRIVRING AND TRY TO TURN THE CAR SHUT DOWN THE RADIO SHUT DOWN AND THE POWER WHEEL GET HARD TO TURN THE TRANSMISSION IS NOT GOOD THE CAR VIBRAT AND THE ITS NOT SPPEDING WHEN YOU PRESS THE GAZ ITS NOT GOING AND THE CAR VIBRATING A LOT TRANSMISSION PROBLEM
Incident date: Sep 1, 2018
CO LEVELS (EXHAUST FUMES) BEING DETECTED INSIDE THE CABIN WHEN OPERATING VEHICLE. CO LEVEL INCREASE DIRECTLY CORRELATED TO ACCELERATION (WIDE OPEN THROTTLE). CO LEVELS RECORDED AS HIGH AS 19PPM WITH AC ON, WINDOWS CLOSED, AND RECIRCULATE ON WITHIN 1/2 HOUR. DIRECT CORRELATION OBSERVED VIA CO DETECTOR, AND LEVELS DROP IMMEDIATELY WHEN RECIRCULATE IS SWITCHED TO FRESH.
Incident date: Dec 18, 2018
TL* THE CONTACT OWNS A 2011 INFINITI G37. ON TWO SEPARATE OCCASIONS, WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 71,000.
Incident date: Dec 18, 2018
TL* THE CONTACT OWNS A 2011 INFINITI G37. ON TWO SEPARATE OCCASIONS, WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE ACCELERATED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 71,000.
Incident date: Mar 6, 2019
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING. THE SUN ROOF APPEARED TO BE PRESSURIZED TO THE POINT THAT IT BUCKLED OUTWARD WHEN THE FAILURE OCCURRED. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN AND PARKED DUE TO THE FAILURE. A DEALER HAD NOT BEEN NOTIFIED. THE MANUFACTURER WAS IMMEDIATELY NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DI... Read more
Incident date: Mar 6, 2018
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING, THE VEHICLE VIBRATED VIOLENTLY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND ABLE TO DRIVE NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC ... Read more
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THE ENGINE SUDDENLY SHUT OFF WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANK CAMSHAFT SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE... Read more
Incident date: Mar 3, 2019
- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTRO... Read more
Incident date: Mar 3, 2019
- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTRO... Read more
Incident date: Mar 3, 2019
- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTRO... Read more
Incident date: Feb 1, 2019
VDC & SLIP LIGHTS KEEP COMING ON CAR SHUTS OFF WHILE DRIVING & IS HARD TO START BECAUSE OF THIS & SLIDES. SENSORS BANK 1 & 2 HAVE BEEN REPAIRED & STILL THE SAME ISUUE AGAIN
Incident date: Feb 1, 2019
VDC & SLIP LIGHTS KEEP COMING ON CAR SHUTS OFF WHILE DRIVING & IS HARD TO START BECAUSE OF THIS & SLIDES. SENSORS BANK 1 & 2 HAVE BEEN REPAIRED & STILL THE SAME ISUUE AGAIN
Incident date: Feb 1, 2019
VDC & SLIP LIGHTS KEEP COMING ON CAR SHUTS OFF WHILE DRIVING & IS HARD TO START BECAUSE OF THIS & SLIDES. SENSORS BANK 1 & 2 HAVE BEEN REPAIRED & STILL THE SAME ISUUE AGAIN
Incident date: Feb 21, 2019
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THERE WAS WATER INSIDE BOTH HEADLIGHT UNITS. THE FRONT DRIVER SIDE HEADLIGHT UNIT FAILED AGAIN. INFINITI PALM SPRINGS (67615 E PALM CANYON DR, CATHEDRAL CITY, CA 92234, (760) 324-8760) STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FA... Read more
Incident date: Mar 2, 2019
WHEN DRIVING THE CAR OR WHEN THE CAR IS NOT MOVING EX: WAITING AT AN INTERSECTION THE CAR HAS GONE FROM THE DRIVE MODE TO NEUTRAL FOR NO APPARENT REASON..THIS HAS HAPPENED ON 3 DIFFERENT OCCASIONS MOST RECENTLY ON 3/2/19..I WANT TO CHECK TO SEE IF OTHERS WITH SAME VEHICLE ARE HAVING THE SAME PROBLEM. WENT TO PULL OUT IN ONCOMING TRAFFIC AND WAS UNABLE TO DO SO BECAUSE THE CAR WENT INTO NEUTRAL WIT... Read more
INFINITI
M35 HYBRID
(2012) — VISIBILITY/WIPER
Mar 4, 2019
Incident date: Mar 4, 2019
ON MARCH 4, 2019 WHILE DRIVING THROUGH JEFFERSON CITY DOING APPROXIMATELY 40 MPH I HEARD AND FELT A LOUD EXPLOSION. I PULLED OVER TO INSPECT THE CAR ONLY TO FIND MY SUNROOF HAD EXPLODED. A LARGE HOLE WAS IN THE SUNROOF WITH GLASS DEBRIS ON THE OOF. LUCKILY THE EXPLOSION WAS OUTWARD AND NOT INWARD INTO THE CAR. I TOOK PICTURES WHICH SHOWS THE DAMAGE AND THE GLASS THAT WAS LEFT ON THE ROOF. I SUS... Read more
Incident date: Dec 15, 2018
AFTER TURNING OFF THE ENGINE OF MY QX50 INFINITI 2019 WHEN ENTERING MY GARAGE, A VERY STRONG GAS ODOR EXISTS FOR MANY HOURS AFTERWARDS THE CAR HAS BEEN BROUGHT BACK SEVERAL TIMES FOR THE PROBLEM AND INFINITI HAS TRIED DIFFERENT PARTS AFTER REPLICATING THE PROBLEM IN THEIR DEALERSHIP HOWEVER, THERE DOES NOT SEEM TO BE A FIX. WHAT DOES A CONSUMER DO ABOUT THIS.IT HAS BEEN IN SERVICE CENTER AT GR... Read more
Incident date: Mar 1, 2019
NO APPARENT REASON FOR PROBLEMS. SEATBELT WARNING LIGHTS FOR BOTH THE DRIVER AND FRONT PASSENGER BLINK/REMAIN LIT DUE TO PASSENGER AIRBAG MODULE MALFUNCTION. REPLACED FREE OF CHARGE UNDER EXTENDED WARRANTY AT DEALERSHIP. SEATBELT RETRACTORS ALSO REPLACED DUE TO SLACK, CAUSING SEATBELTS TO GET CAUGHT IN THE DOOR WHEN SHUT.
Incident date: Mar 1, 2019
NO APPARENT REASON FOR PROBLEMS. SEATBELT WARNING LIGHTS FOR BOTH THE DRIVER AND FRONT PASSENGER BLINK/REMAIN LIT DUE TO PASSENGER AIRBAG MODULE MALFUNCTION. REPLACED FREE OF CHARGE UNDER EXTENDED WARRANTY AT DEALERSHIP. SEATBELT RETRACTORS ALSO REPLACED DUE TO SLACK, CAUSING SEATBELTS TO GET CAUGHT IN THE DOOR WHEN SHUT.
Incident date: Feb 28, 2019
WAS DRIVING MY CAR AND THE AC AND STEREO BUTTON LIGHTS WENT OUT, THE AC WAS THEN STUCK ON FULL BLAST AT 70 DEGREES AND COULD NOT BE SHUT OFF OR CHANGED AND THE STEREO WAS INOPERABLE AS WELL.
Incident date: Sep 1, 2018
INFINITI USES POOR QUALITY LEATHER AND VINYL IN THE INTERIOR OF THEIR CARS. THE LEATHER AND VINYL ON MY DOOR PANEL, CENTER CONSOLE, AND SEAT HAVE CRACKED. I AM VERY DISAPPOINTED WITH THE INTERIOR OF MY CAR. CONSIDERING THAT INFINITI IS A LUXURY AUTO MANUFACTURER, THE INTERIOR QUALITY IS APPAUDING. THIS WILL BE THE LAST INFINITI THAT I PURCHASE.
Incident date: Jun 1, 2018
THE LEATHER AND VINYL THAT IS INSTALLED ON THE INTERIOR COMPONENTS OF THE CAR ARE VERY POOR QUALITY. MY SEATS, DOOR PANEL, AND CENTER CONSOLE ARE CRACKING. THE INTERIOR OF MY CAR LOOKS TERRIBLE. CONSIDERING THAT INFINITI IS A LEISURE LINE AUTOMOBILE, IT IS APPALLING THAT THEY WOULD CUT CORNERS ON THE CAR'S INTERIOR BY USING SUCH LOW QUALITY MATERIALS. I WILL NEVER BUY ANOTHER INFINITI.
Incident date: Jul 20, 2018
THE AIR BAG SENSOR LIGHT ON THE DASH HAS ILLUMINATED. THIS MEANS THAT THE SWITCH IN THE SEAT DOES NOT DETECT AN OCCUPANT SO THE AIR BAG WILL NO DEPLOY IN A CRASH. INFINIT OF MEMPHIS WANTS TO CHARGE $8000 TO REPLACE THE SEAT! THIS IS A SAFETY HAZARD AND SHOULD BE A RECALL ISSUE. I SEE MANY COMPLAINTS ON THIS WEBSITE ABOUT THE EXACT SAME ISSUE. HOW DO WE INITIATE A MANUFACTURER RECALL?
Incident date: Feb 15, 2019
I HAVE COMPLETE TRANSMISSION FAILURE ON MY JX35 INFINITY, AND THE VIN NUMBER IS NOT LISTED. NISSAN AND INFINITY ARE AWARE OF THIS ISSUE, BUT IN MY OPINION, IS NOT COVERING ADDITIONAL VEHICLES TO SAVE MONEY. I HAD THE VEHICLE IN THE SHOP MORE THAN 3 TIMES AFTER PURCHASING IT USED FROM INFINITY IN 2015 WITHIN 3 MONTHS TIME. APPARENTLY, THIS WAS JUST THE BEGINNING OF THE ISSUE WHICH I AM NOW LEFT... Read more
Incident date: Feb 15, 2019
I HAVE COMPLETE TRANSMISSION FAILURE ON MY JX35 INFINITY, AND THE VIN NUMBER IS NOT LISTED. NISSAN AND INFINITY ARE AWARE OF THIS ISSUE, BUT IN MY OPINION, IS NOT COVERING ADDITIONAL VEHICLES TO SAVE MONEY. I HAD THE VEHICLE IN THE SHOP MORE THAN 3 TIMES AFTER PURCHASING IT USED FROM INFINITY IN 2015 WITHIN 3 MONTHS TIME. APPARENTLY, THIS WAS JUST THE BEGINNING OF THE ISSUE WHICH I AM NOW LEFT... Read more
Incident date: Feb 15, 2019
WITHOUT WARNING OR ANY ALERTS MY JX35 WENT INTO CATESTROPHIC TRANSMISSION FAILURE. WITH LESS THAN 90,000 MILES AND FREQUENT MAINTENANCE THIS FAILURE IS COMPLETELY NEGLIGENT ON THE PART OF INFINITI. THERE IS A RECALL ON THE 2013 JX35 REGARDING THE TRANSMISSION, WHICH MATCHES THE FAILURE IN MY VEHICLE BUT THE VIN NUMBER DOES NOT MATCH. IN MY OPINION, INFINITI/NISSAN HAS HAD RECURRING NEGLIGENCE BY U... Read more
Incident date: Feb 15, 2019
WITHOUT WARNING OR ANY ALERTS MY JX35 WENT INTO CATESTROPHIC TRANSMISSION FAILURE. WITH LESS THAN 90,000 MILES AND FREQUENT MAINTENANCE THIS FAILURE IS COMPLETELY NEGLIGENT ON THE PART OF INFINITI. THERE IS A RECALL ON THE 2013 JX35 REGARDING THE TRANSMISSION, WHICH MATCHES THE FAILURE IN MY VEHICLE BUT THE VIN NUMBER DOES NOT MATCH. IN MY OPINION, INFINITI/NISSAN HAS HAD RECURRING NEGLIGENCE BY U... Read more
Incident date: Feb 15, 2019
TL* THE CONTACT OWNS A 2018 INFINITI QX80. WHILE DRIVING APPROXIMATELY 38-40 MPH, THE DRIVER OF AN ONCOMING VEHICLE FAILED TO YIELD THE RIGHT OF WAY AND CRASHED INTO THE DRIVER'S SIDE DOOR AND DRIVER'S SIDE FRONT FENDER OF THE CONTACT'S VEHICLE. THE DRIVER'S FRONTAL AIR BAG DEPLOYED; HOWEVER, THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT ALSO STATED THAT THE SEAT BELT FAILED TO RESTRAIN ... Read more
Crash
1 injured