Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 1, 2018
BRAKES SHIMMY-NEW (ADDED 2 MONTHS AGO) ENGINE SHUTTERS AND SHAKES WHEN TURNING AND DRIVING WHEN DRIVING, THE CAR ENGINE SPUTTERS WHEN TURNING THE CAR FEELS LIKE IT WILL GO OFF THE ROAD ITS SHAKING SO BADLY
Incident date: Jul 1, 2018
BRAKES SHIMMY-NEW (ADDED 2 MONTHS AGO) ENGINE SHUTTERS AND SHAKES WHEN TURNING AND DRIVING WHEN DRIVING, THE CAR ENGINE SPUTTERS WHEN TURNING THE CAR FEELS LIKE IT WILL GO OFF THE ROAD ITS SHAKING SO BADLY
Incident date: Jul 18, 2019
TL* THE CONTACT OWNS A 2002 INFINITI I30. WHILE DRIVING 60 MPH, THE VEHICLE SEIZED AND THE CHECK ENGINE AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, WHICH FAILED TO STOP THE VEHICLE. THE CONTACT ENGAGED THE EMERGENCY BRAKE TO STOP AND TURNED OFF THE VEHICLE. THE VEHICLE DID NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THA... Read more
Incident date: Apr 18, 2019
TAKATA RECALL : AIR BAG LITE FLASHES CONTINUE IN DASH WHEN ENGINE IS RUNNING OR IN MOTION
Incident date: Jul 5, 2019
MOISTURE PENETRATED INTO PASSENGER SIDE HEADLIGHT AND THE HEADLIGHTS GET KNOCKED OUT. IT IS AN ISSUE WITH SEAL. THESE LIGHTS ARE TO BE SEALED AS IT IS OUTSIDE THE BODY. MY OPINION INIFINITI SHOULD HAVE A RECALL ON THIS TYPE OF FAILURE TO A HEAD LIGHT AS MANY MORE CAR OWNER HAVING SAME ISSUE.
Incident date: Jul 10, 2018
TL* THE CONTACT OWNS A 2004 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD BUBBLED AND PEELED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 179,535.
Incident date: Jun 10, 2019
MY CRANK POSITION SENSOR AND CAM POSITION SENSORS KEEP FAILING CAUSING THE CAR TO KILL WHILE DRIVING AND MAKING IT VERY HARD TO START.
Incident date: Jul 14, 2019
PASSENGER OCCUPANT AIRBAG/SEAT SENSOR FAULTY. UPON DOING RESEARCH FIND INFINITI IS CHARGING OVER $6000.00 FOR REPLACEMENT. THIS DIRECTLY AFFECTS PASSENGER SAFETY AS AIRBAG WILL NOT DEPLOY WITH A BAD SENSOR. CONSUMERS CANNOT AFFORD THIS COST
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 155,695.
Incident date: May 29, 2019
WHEN PASSENGER SITS IN FRONT SEAT, AIRBAG DEACTIVATES. INFINITI DIAGNOSED CODE AS B1018 AND WANTS $7K TO REPLACE SEAT CUSHION ASSEMBLY. INFINITI REFUSES TO ACKNOWLEDGE SAFETY DEFECT AS PART OF THEIR RECALL PROGRAM BY SAYING MY VIN IS NOT AFFECTED. THE PASSENGER SIDE AIRBAG DEACTIVATES AFTER SITTING IN FRONT SEAT FOR ABOUT A MINUTE.
Incident date: Jul 11, 2019
CENTER UPPER CONSOLE BEHIND DRIVER CAME CRASHING DOWN WHILE VEHICLE WAS IN MOTION. THIS IS VERY LARGE AND STRETCHES ENTIRE BACK OF VEHICLE. LUCKY MY KIDS WEREN'T BACK THERE.
Incident date: Apr 12, 2019
THE WHOLE FRAME IS RUSTED MAKE A LOUD CRACKING AND OTHER NOISES. AFRAID TO DRIVE WAS INSPECTED BY TIRE SHOP THEY WOULD NOT WORK ON IT. CAR HAS BEEN PARKED IN FRONT OF MY DAUGHTER HOME.
Incident date: Apr 12, 2019
THE WHOLE FRAME IS RUSTED MAKE A LOUD CRACKING AND OTHER NOISES. AFRAID TO DRIVE WAS INSPECTED BY TIRE SHOP THEY WOULD NOT WORK ON IT. CAR HAS BEEN PARKED IN FRONT OF MY DAUGHTER HOME.
Incident date: Apr 12, 2019
THE WHOLE FRAME IS RUSTED MAKE A LOUD CRACKING AND OTHER NOISES. AFRAID TO DRIVE WAS INSPECTED BY TIRE SHOP THEY WOULD NOT WORK ON IT. CAR HAS BEEN PARKED IN FRONT OF MY DAUGHTER HOME.
Incident date: Jul 5, 2019
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY MY SUNROOF SHATTERED. IT SOUNDED AS IF SOMEONE HIT MY GLASS WITH A BAT. IT WAS LATE AT NIGHT AND THERE WERE NO TRUCKS OR OTHER CARS AROUND ME. THERE ARE NO OTHER SCRATCHES OR DENTS ON THE ROOF OF MY CAR AND NO ROCKS WERE FOUND IN THE SHADE WITH THE GLASS. THANKFUL THAT I HAD THE SHADE CLOSED BECAUSE OTHER WISE I WOULD'VE BEEN COVERED IN GLASS AND POSSIBLY... Read more
Incident date: Jul 3, 2019
DUNLOP SP SPORT 5000 DSST P245/40RF19 DEVELOPED SIDEWALL BUBBLE SPONTANEOUSLY. THESE TIRES WERE STANDARD WHEN THE CAR WAS PURCHASED NEW. I HAVE SEEN NUMEROUS REPORTS OF SIMILAR COMPLAINTS OF SIDEWALL BUBBLES FOLLOWING POTHOLE ENCOUNTERS. TIRES HAD ONLY 17,500 MILES ON THEM. THE FACT THAT THERE ARE SO MANY SIMILAR COMPLAINTS LEADS ME TO BELIEVE THERE IS A MANUFACTURING ISSUE.
Incident date: Jul 9, 2019
MY WIFE OPENED THE REAR LIFTGATE USING THE OUTSIDE ELECTRONIC DOOR SWITCH ON THE LIFTGATE. THE LIFTGATE ELECTRICALLY FULLY OPENED. MY WIFE STARTED TO LOAD ITEMS INTO THE REAR OF THE SUV. THE DOOR ELECTRICALLY CLOSED ON ITS OWN. THE DOOR STRUCK THE BACK OF MY WIFE'S HEAD BEFORE SHE COULD GET OUT OF THE WAY. THE DOOR DID NOT STOP OR OPEN AUTOMATICALLY, OR DETECT AN OBJECT IN ITS PATH. SHE TRIE... Read more
Incident date: Jul 9, 2019
MY WIFE OPENED THE REAR LIFTGATE USING THE OUTSIDE ELECTRONIC DOOR SWITCH ON THE LIFTGATE. THE LIFTGATE ELECTRICALLY FULLY OPENED. MY WIFE STARTED TO LOAD ITEMS INTO THE REAR OF THE SUV. THE DOOR ELECTRICALLY CLOSED ON ITS OWN. THE DOOR STRUCK THE BACK OF MY WIFE'S HEAD BEFORE SHE COULD GET OUT OF THE WAY. THE DOOR DID NOT STOP OR OPEN AUTOMATICALLY, OR DETECT AN OBJECT IN ITS PATH. SHE TRIE... Read more
Incident date: Jul 1, 2019
THE PASSENGER AIRBAG OFF LIGHT TURNS ON EVEN IF A PASSENGER IS SITTING IN PASSENGER SEAT . I CHECKED WITH INIFITI AND THEY SAY EVERYTHING IS FINE BUT I STILL SEE THE ISSUE. IN WORST CASE IF I MET WITH AN ACCIDENT THE PASSENGER AIRBAG MIGHT NOT OPEN UP. CAN CAUSE FATALITIES . I'M HAVING THIS ISSUE SINCE 2 YEARS
Incident date: May 5, 2019
TL* THE CONTACT OWNED A 2012 INFINITI G37. ON MAY 23, 2019, WHILE DRIVING 5 MPH, THE CONTACT PULLED INTO A PARKING SPACE AT THE POST OFFICE. SUDDENLY, THE VEHICLE ACCELERATED, DROVE OVER A CEMENT BARRIER, AND CRASHED INTO THE BUILDING. ON JULY 3, 2019, WHILE DRIVING 10 MPH, THE CONTACT SLOWED DOWN TO PARK. ONCE AGAIN, THE VEHICLE ACCELERATED, DROVE OVER A CURB, AND CRASHED INTO THE SIDE OF A BUILD... Read more
Crash
Incident date: May 5, 2019
TL* THE CONTACT OWNED A 2012 INFINITI G37. ON MAY 23, 2019, WHILE DRIVING 5 MPH, THE CONTACT PULLED INTO A PARKING SPACE AT THE POST OFFICE. SUDDENLY, THE VEHICLE ACCELERATED, DROVE OVER A CEMENT BARRIER, AND CRASHED INTO THE BUILDING. ON JULY 3, 2019, WHILE DRIVING 10 MPH, THE CONTACT SLOWED DOWN TO PARK. ONCE AGAIN, THE VEHICLE ACCELERATED, DROVE OVER A CURB, AND CRASHED INTO THE SIDE OF A BUILD... Read more
Crash
Incident date: Jul 1, 2019
I WAS IN FOR AN ISSUE WITH MY PASSENGER HEADLIGHT LESS THAN A YEAR AGO. I WAS TOLD THAT IT WAS DUE TO WATER GETTING INTO MY ASSEMBLY, AND IT WASN'T AN INFINITI DEFECT. I AM NOT SURE HOW THAT IS POSSIBLE SINCE HEADLIGHTS ARE TO BE DESIGNED TO BE OUTSIDE OF THE CAR 100% OF THE TIME. NOW MY DRIVERSIDE HEADLIGHT HAS FAILED, AND I DO NOT BELIEVE I SHOULD HAVE TO PAY FOR THE SAME REPAIR ON THE OTHER ... Read more
Incident date: Jul 3, 2019
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT AS SOON AS THE VEHICLE WAS STARTED, IT SHOOK UNCONTROLLABLY AND THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE EVER SINCE IT WAS PURCHASED ON DECEMBER 4, 2... Read more
Incident date: Jun 25, 2019
WHILE DRIVING MY 2007 INFINITI G35 TUESDAY JUNE 25, 2019 THE VEHICLE CUT OFF WHILE DRIVING TO WORK AND HOME. HAVE HAD NO PRIOR PROBLEMS AND IT HAD LOW MILES AT PURCHASE.THERE IS A LOSS OF ACCELERATION POWER AND THE VEHICLE HESITATES, THE STEERING WHEEL LOCKS, AND VEHICLE RUNS WITH A HIGH IDLE, AND THE CHECK ENGINE LIGHT STAYED ON. THIS HAPPENED ON THE EXPRESSWAY AS I WAS DRIVING WHICH IS EXTREMEL... Read more
Incident date: Jun 25, 2019
WHILE DRIVING MY 2007 INFINITI G35 TUESDAY JUNE 25, 2019 THE VEHICLE CUT OFF WHILE DRIVING TO WORK AND HOME. HAVE HAD NO PRIOR PROBLEMS AND IT HAD LOW MILES AT PURCHASE.THERE IS A LOSS OF ACCELERATION POWER AND THE VEHICLE HESITATES, THE STEERING WHEEL LOCKS, AND VEHICLE RUNS WITH A HIGH IDLE, AND THE CHECK ENGINE LIGHT STAYED ON. THIS HAPPENED ON THE EXPRESSWAY AS I WAS DRIVING WHICH IS EXTREMEL... Read more
Incident date: Jun 25, 2019
WHILE DRIVING MY 2007 INFINITI G35 TUESDAY JUNE 25, 2019 THE VEHICLE CUT OFF WHILE DRIVING TO WORK AND HOME. HAVE HAD NO PRIOR PROBLEMS AND IT HAD LOW MILES AT PURCHASE.THERE IS A LOSS OF ACCELERATION POWER AND THE VEHICLE HESITATES, THE STEERING WHEEL LOCKS, AND VEHICLE RUNS WITH A HIGH IDLE, AND THE CHECK ENGINE LIGHT STAYED ON. THIS HAPPENED ON THE EXPRESSWAY AS I WAS DRIVING WHICH IS EXTREMEL... Read more
Incident date: Jun 15, 2019
TL* THE CONTACT OWNS A 2010 INFINITI G37 CONVERTIBLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF COCONUT CREEK (LOCATED AT 5501 W SAMPLE RD, COCONUT CREEK, FL 33073, (954) 773-8594) WHERE IT WAS DIAGNOSED THAT THE LOWER SECTION OF THE PASSENGER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTI... Read more
Incident date: Jun 15, 2019
TL* THE CONTACT OWNS A 2010 INFINITI G37 CONVERTIBLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF COCONUT CREEK (LOCATED AT 5501 W SAMPLE RD, COCONUT CREEK, FL 33073, (954) 773-8594) WHERE IT WAS DIAGNOSED THAT THE LOWER SECTION OF THE PASSENGER SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTI... Read more
Incident date: Jun 25, 2019
CAR STOPS WITHOUT WARNING ON CITY STREET
Incident date: Jun 25, 2019
CAR STOPS WITHOUT WARNING ON CITY STREET
Incident date: May 9, 2019
DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE O... Read more
Crash
Incident date: May 9, 2019
DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE O... Read more
Crash
Incident date: May 9, 2019
DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE O... Read more
Crash
Incident date: Jun 27, 2019
CRUSING AT ABOUT 75MPH ON A BUSY FREEWAY , MY CARS RPM BOUNCED UP THEN DROPPED DOWN TO 0 , THE CAR BECAME STIFF AND TURNED OFF. I HAD TO CROSS 3 LANES AT ABOUT 20 MPH AND PULL OVER ON THE SHOULDER. THE CAR WOULD NOT TURN ON UNTIL ABOUT 30 MINS LATER , I HAD TO DRIVE HOME WITH NO POWER STEERING. I LATER FIND OUT IT WAS AN ERROR IN THE ECM AND IT IS AN ELECTRICAL ISSUE
Incident date: Jun 27, 2019
CRUSING AT ABOUT 75MPH ON A BUSY FREEWAY , MY CARS RPM BOUNCED UP THEN DROPPED DOWN TO 0 , THE CAR BECAME STIFF AND TURNED OFF. I HAD TO CROSS 3 LANES AT ABOUT 20 MPH AND PULL OVER ON THE SHOULDER. THE CAR WOULD NOT TURN ON UNTIL ABOUT 30 MINS LATER , I HAD TO DRIVE HOME WITH NO POWER STEERING. I LATER FIND OUT IT WAS AN ERROR IN THE ECM AND IT IS AN ELECTRICAL ISSUE
Incident date: Jun 27, 2019
CRUSING AT ABOUT 75MPH ON A BUSY FREEWAY , MY CARS RPM BOUNCED UP THEN DROPPED DOWN TO 0 , THE CAR BECAME STIFF AND TURNED OFF. I HAD TO CROSS 3 LANES AT ABOUT 20 MPH AND PULL OVER ON THE SHOULDER. THE CAR WOULD NOT TURN ON UNTIL ABOUT 30 MINS LATER , I HAD TO DRIVE HOME WITH NO POWER STEERING. I LATER FIND OUT IT WAS AN ERROR IN THE ECM AND IT IS AN ELECTRICAL ISSUE
Incident date: Jun 1, 2006
I HAD A PROBLEM WITH MY CAR, WITH THE TIRES CONSTANTLY LEAKING. I HAD TO FILL THEM WITH AIR ALL THE TIME, HAD THEM CHECKED A NUMBER OF TIMES, AND HAD TO HAVE THE RIMS CLEANED AND REGROUND, ETC., TRYING TO DETERMINE AND SOLVE THE PROBLEM. AFTER INCREDIBLE AGGRAVATION, WE FINALLY TRACKED THE PROBLEM DOWN TO CRACKS IN THE VALVE STEMS. THE VALVE STEMS CONTAINED THE AIR PRESSURE SENSORS AND WERE EXP... Read more
Incident date: Jun 1, 2006
I HAD A PROBLEM WITH MY CAR, WITH THE TIRES CONSTANTLY LEAKING. I HAD TO FILL THEM WITH AIR ALL THE TIME, HAD THEM CHECKED A NUMBER OF TIMES, AND HAD TO HAVE THE RIMS CLEANED AND REGROUND, ETC., TRYING TO DETERMINE AND SOLVE THE PROBLEM. AFTER INCREDIBLE AGGRAVATION, WE FINALLY TRACKED THE PROBLEM DOWN TO CRACKS IN THE VALVE STEMS. THE VALVE STEMS CONTAINED THE AIR PRESSURE SENSORS AND WERE EXP... Read more
Incident date: Jun 2, 2019
PASSENGER AIRBAG OCCUPANCY SENSOR FAILS RANDOMLY WITH PASSENGER WEIGHING 130+ POUNDS PROPERLY POSITION IN THE SEAT AND THE CAR IN MOTION ON HIGHWAYS, AND CITY STREETS. THE PROBLEM IS INDICATED BY THE "AIRBAG OFF" LIGHT REMAINING LIT WHILE A PASSENGER WEIGHING 130+ POUNDS IS PROPERLY POSITIONED IN THE PASSENGER SEAT. TURNS, SPEED, AND ROAD CONDITION DON'T SEEM TO ALTER THE OUTCOME.
Incident date: Jun 21, 2019
EXPERIENCING EXTREME SHUDDERING, AND ACCELERATION ISSUES. APPARENTLY IS A VERY COMMON PROBLEM. CAN'T ACCELERATE WHEN MERGING INTO TRAFFIC, SAFETY ISSUE. THE WARRANTY WAS EXTENDED FOR 2013 JX35, BUT APPARENTLY NOT MINE. WHY AREN'T ALL VEHICLES FROM THIS MODEL YEAR COVERED?!? AFRAID TO REPLACE AND HAVE THE SAME THING HAPPEN AGAIN.
Incident date: Jun 24, 2019
TRAVELING AT HIGHWAY SPEEDS THE EMERGENCY BRAKE LIGHT ILLUMINATED. I STARTED TO GET TO THE RIGHT HAND SIDE OF THE HIGHWAY AND SLOW DOWN. WHEN I WOULD DEPRESS THE BRAKES THERE WAS AN INCONSISTENT CLUNKING NOISE, IT WAS DIFFICULT TO BRAKE, ABS SYSTEM DIDN'T SEEM TO BE WORKING. WHEN THE BRAKES WERE NOT ENGAGED THE VEHICLE SEEMS TO BE DRIVING FINE. I WAS ABLE TO SLOW TO A STOP IN A PARKING LOT WHERE I... Read more
Incident date: Mar 8, 2018
WHEN INSTRUMENT PANEL SHOWS 1/4 ON THE GAS GAUGE THE TRUCK OUT GAS
Incident date: Jun 19, 2019
I WAS DRIVING ON I-65 AT 4:00 PM ON JUNE 19 WHEN MY SUNROOF EXPLODED. NO OTHER VEHICLES OR DEBRIS WERE NEAR ME AND NO INDICATION OF IMPACT.
Incident date: Jun 20, 2019
THE CRUISE CONTROL DOES NOT WORK GOING DOWN A HILL. IT WORKS ON A LEVEL ROAD. IT WORKS GOING UP A HILL. I SET IT AT SAY 50 MPH ON US ROUTE 30, BOSWELL, PA GOING DOWN A HILL AND WITHOUT APPLYING THE BRAKES THE VEHICLE WOULD BE GOING 60 MPH AT THE BOTTOM OF THE HILL. THIS IS DANGEROUS. DEALER TOLD ME NOT TO USE THE CRUISE CONTROL GOING DOWN A HILL!
Incident date: Apr 21, 2019
AIR BAG SENSOR INDICATOR IS ILLUMINATED AND BLINKING. THIS OCCURRED DURING NORMAL DRIVING. TOOK IT TO MY LOCAL INFINITI DEALER AND THE ISSUE IS A BAD SENSOR ON THE PASSENGER SEAT. THE REPAIR CALLS FOR REPLACING THE ENTIRE PASSENGER SEAT, AT A COST OF ALMOST $9000. THIS IS OBVIOUSLY A MANUFACTURER DEFECT AND SHOULD BE SUBJECT TO A SAFETY RECALL BECAUSE OF THE POSSIBILITY OF NON-DEPLOYMENT OF THE... Read more
Incident date: Jun 16, 2019
TL* THE CONTACT OWNS A 2017 INFINITI Q60. WHILE DRIVING 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE DECELERATED. THE CONTACT WAS ABLE TO PARK IN A NEARBY PARKING LOT. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO INFINITI OF LAS VEGAS (LOCATED AT 5555 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 829-5975) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE VE... Read more
Incident date: Apr 28, 2019
SUNROOF SPONTANEOUSLY BURST WHILE DRIVING ON A HIGHWAY. THERE DID NOT APPEAR TO BE ANY OBJECTS THAT HIT THE SUNROOF. THE GLASS LOOKED AS THOUGH IT SHATTERED FROM THE INSIDE OUT. FORTUNATELY, THE SUNROOF COVER WAS CLOSED, OTHERWISE SHARDS OF GLASS WOULD'VE ENDED UP ALL OVER DRIVER AND PASSENGERS. INFINITI DEALERSHIP WOULD NOT COVER REPAIR. DEALERSHIP STATED THIS WAS A RARE THING, BUT UPON MENTION... Read more
Incident date: Jun 13, 2019
AIR BAG LIGHT RECENTLY CAME ON. I TOOK TO THE DEALER AND AFTER PAYING A DIAGNOSTIC FEE OF $158 THEY SAID "THE SEAT CUSHION NEEDS TO BE REPLACED, OCCUPANT SENSOR IS PART OF IT AND IT WOULD COST ABOUT $5,000+. WITH SO MANY SIMILAR COMPLAINTS, THIS SHOULD BE A RECALL.
Incident date: Jun 5, 2019
MY AIRBAGS LIGHT ARE ONE 2 WEEKS NOW FOR NO REASON. MY CAR IS PARK IN MY GARAGE
Incident date: Apr 19, 2019
TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE DRIVING 35 MPH WITH THE DRIVER ASSIST SYSTEM ACTIVATED, THE FORWARD COLLISION AVOIDANCE WITH PEDESTRIAN DETECTION SYSTEM WARNING INDICATOR ILLUMINATED. AS A RESULT, THE DRIVER ASSIST SYSTEM DEACTIVATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO BEAVERTON INFINITI (LOCATED AT 9500 SW CANYON RD, PORTLAND, OR... Read more