Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 8, 2019
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS COMPLETELY RUSTED AND THE FUEL TANK DID NOT INDICATE WHEN IT WAS AT FULL CAPACITY. AS A RESULT, FUEL WOULD OVERFLOW. THE RUST FAILURE WAS REMEDIED IN 2012. THE VEHICLE WAS TAKEN TO INFINITI OF NORTHERN KENTUCKY (1945 DIXIE HWY, FORT WRIGHT, KY 41011) FOR OTHER REPAIRS; HOWEVER, IT WAS NOT DIAGNOSED FOR THE FU... Read more
Incident date: Aug 8, 2019
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT STATED THAT THE VEHICLE'S FRAME WAS COMPLETELY RUSTED AND THE FUEL TANK DID NOT INDICATE WHEN IT WAS AT FULL CAPACITY. AS A RESULT, FUEL WOULD OVERFLOW. THE RUST FAILURE WAS REMEDIED IN 2012. THE VEHICLE WAS TAKEN TO INFINITI OF NORTHERN KENTUCKY (1945 DIXIE HWY, FORT WRIGHT, KY 41011) FOR OTHER REPAIRS; HOWEVER, IT WAS NOT DIAGNOSED FOR THE FU... Read more
Incident date: Feb 6, 2019
TL* THE CONTACT OWNED A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE WAITING FOR TRAFFIC TO MOVE, ANOTHER VEHICLE DRIVING AT APPROXIMATELY 80 MPH REAR ENDED THE VEHICLE. NONE OF THE AIR BAGS DEPLOYED. THE POLICE WAS PRESENT AT THE SCENE AND POLICE REPORT WAS FILED. NO INJURIES WERE REPORTED AT THE SCENE. THE VEHICLE WAS TOWED TO AN IMPOUND LOT THEN PICKED UP BY THE INSURANCE AND LABELED AS DE... Read more
Crash
Incident date: Aug 6, 2019
2003 INFINITI G35 AIR-CONDITIONING UNIT SUDDENLY WILL NOT TURN OFF. UNABLE TO TURN ON THE DEFROSTER BECAUSE OF THIS MAKING VISIBILITY POOR AND VERY DANGEROUS AT TIMES. RADIO WILL NOT TURN ON. THIS IS WIDESPREAD PROBLEM WITH THIS VEHICLE BUT NOTHING IS BEING DONE ABOUT IT.
Incident date: Aug 4, 2019
THIS IS NOW THE 2ND TIME THIS HAPPENED!! THE CAR SLAMS ON THE BRAKES AS IF SOMEONE IS RIGHT IN FRONT OF THE CAR RANDOMLY. I WAS DRIVING AROUND 40MPH AND NO ONE WAS IN FRONT OR NEXT TO ME, THE CAR RANDOMLY SLAMS ON THE BREAKS AND IT TAKES A FEW SECONDS FOR THE CAR TO RELEASE THE BREAKS AND ALLOWS YOU TO START MOVING AGAIN.THE SENSORS GO OFF AS IF YOU ARE TOO CLOSE, WHEN NO CARS ARE EVEN IN SIGHT. V... Read more
Incident date: Aug 4, 2016
TAKATA RECALL PAINT IS FADING IN DIFFERENT PLACES CLEAR COAT HAS FADED AWAY THIS HAS HAPPENED OVER THE PASS COUPLE OF YEARS
Incident date: Aug 14, 2017
MY AIRBAG LIGHT AND SEATBELT LIGHTS AREON AND THERE WAS NO ACCIDENT PRIOR TO THIS COMING ON. DEALER STATED I WOULD HAVE TO PAY TO GET IT REPAIRED BECAUSE THERE IS NO RECALL.
Incident date: Aug 14, 2017
MY AIRBAG LIGHT AND SEATBELT LIGHTS AREON AND THERE WAS NO ACCIDENT PRIOR TO THIS COMING ON. DEALER STATED I WOULD HAVE TO PAY TO GET IT REPAIRED BECAUSE THERE IS NO RECALL.
Incident date: Aug 2, 2019
THE CATALYTIC CONVERTER BANK 1 NEEDS TO BE REPLACED. THIS SEEMS TO BE A COMMON ISSUE WITH TURN 2011-2013 INFINITY QX 56 AND INFINITY SHOULD HAVE ISSUED A RECALL FOR THE FAULTY CONVERTERS.
Incident date: Jul 29, 2019
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT THE AIR BAG OFF WARNING INDICATOR ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS). THE CONTACT CALLED PEPE INFINITI (LOCATED AT 300 CENTRAL AVE, WHITE PLAINS, NY 10606, (914) 750-4117) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Aug 22, 2018
TAKARA RECALL L. PLEASE REPLACE THIS ITEM BY REVOCABLE COMPANY. I ASK YOU TO CLARIFY WHAT REVOCABLE CAMPAIGNS ARE CONDUCTED FOR MY CAR?
Incident date: Aug 22, 2018
TAKARA RECALL L. PLEASE REPLACE THIS ITEM BY REVOCABLE COMPANY. I ASK YOU TO CLARIFY WHAT REVOCABLE CAMPAIGNS ARE CONDUCTED FOR MY CAR?
Incident date: May 3, 2018
I ORIGINALLY OWNED THIS Q50 2018 VIN [XXX] AND INFINITI REPLACED IT WITH THE ONE I HAD LISTED. THE FACT IS I OWN NEITHER OF THEM ANY LONGER BUT FEELI SHOULD REPORT IT BECAUSE IT IS A SAFETY ISSUE WHICH INFINITI REFUSED TO DEAL WITH. THE BLIND SPOT LIGHT DID NOT WORK ON EITHER CAR . BETWEEN 10 AM AND 8 PM YOU COULD NOT SEE THE LIGHT AND AUDIBLE SIGNAL YOU COULD BARELY HEAR. I AM REPORTING THIS PROB... Read more
Incident date: May 3, 2018
I ORIGINALLY OWNED THIS Q50 2018 VIN [XXX] AND INFINITI REPLACED IT WITH THE ONE I HAD LISTED. THE FACT IS I OWN NEITHER OF THEM ANY LONGER BUT FEELI SHOULD REPORT IT BECAUSE IT IS A SAFETY ISSUE WHICH INFINITI REFUSED TO DEAL WITH. THE BLIND SPOT LIGHT DID NOT WORK ON EITHER CAR . BETWEEN 10 AM AND 8 PM YOU COULD NOT SEE THE LIGHT AND AUDIBLE SIGNAL YOU COULD BARELY HEAR. I AM REPORTING THIS PROB... Read more
Incident date: Aug 2, 2009
MY DASHBOARD HAS MELTED AND IS VERY STICKY. I HAVE CONTACTED SWELL INFINITY BUT HAVE NOT GOTTEN A RESPONSE. I REALLY CAN'T DRIVE IT DURING THE DAY BECAUSE OF THE GLARE! THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER. GOD BLESS
Incident date: May 1, 2019
HI. MY CAR HAS A STICKY SMELLY DASHBOARD. I CONTACTED INFINITI BUT I WAS TOLD THAT MY CAR IS NOT UNDER WARRANTY. IT SMELLS LIKE BURNT RUBBER AND IT HARD TO SEE THREW THE WINDSHIELD. HOW CAN I GET THIS FIXED?
Incident date: May 8, 2019
A SAFETY PROBLEM WITH MY INFINITI, A 2007 G35X MODEL OCCURRED RANDOMLY, WITH ODOMETER READING AROUND 160,000 MILES. THE AIRBAG LIGHT ON THE DASH BEGAN TO FLASH WITHOUT HAVING BEEN IN AN ACCIDENT OR DAMAGE TO THE CAR IN ANYWAY. I BELIEVE THAT THE FAILURE OF THIS MODULE WAS NOT DUE TO NEGLECT OR ERROR ON MY PART. UPON MY RESEARCH, I FOUND AN AIRBAG SAFETY RECALL ON 2006 AND SOME 2007 G35X INFINITI'S... Read more
Incident date: Jun 1, 2016
I KEEP GETTING NOTICES ABOUT THIS AIRBAG RECALL, BUT THIS VEHICLE WAS DONATED TO HUDSON HIGH SCHOOL AND BROKEN DOWN FOR PARTS. THIS VEHICLE HASN'T BEEN ON THE ROAD FOR OVER 3 YEARS. PLEASE TAKE THIS OFF THE RECALL LIST.
Incident date: Oct 17, 2018
THE VEHICLE'S BRAKE WARNING LIGHT KEEPS COMING ON. ROTORS ARE FINE. BRAKE FLUID LEVEL IS HIGH. YET, WHEN I APPLY MY FOOT ON THE BRAKE, THE WARNING LIGHT COMES ON AND THERE IS ALSO A BAD SOUND ON THE FRONT WHEELS THAT SOUNDS LIKE METAL TO METAL (THERE IS A VIBRATION). ONCE I PULL OVER AND TURN THE VEHICLE OFF FOR A MINUTE OR SO, I AM ABLE TO CONTINUE. HOWEVER, THE WARNING LIGHT COMES BACK ON MOMENT... Read more
Incident date: Oct 17, 2018
THE VEHICLE'S BRAKE WARNING LIGHT KEEPS COMING ON. ROTORS ARE FINE. BRAKE FLUID LEVEL IS HIGH. YET, WHEN I APPLY MY FOOT ON THE BRAKE, THE WARNING LIGHT COMES ON AND THERE IS ALSO A BAD SOUND ON THE FRONT WHEELS THAT SOUNDS LIKE METAL TO METAL (THERE IS A VIBRATION). ONCE I PULL OVER AND TURN THE VEHICLE OFF FOR A MINUTE OR SO, I AM ABLE TO CONTINUE. HOWEVER, THE WARNING LIGHT COMES BACK ON MOMENT... Read more
Incident date: Jul 15, 2019
ENGINE RUNS WITH LOUD RUNNING AND RPM ABOVER 1000 AS SUIU DRIVE AND IDLE. RIMS COLOR IS PEELING
Incident date: Jul 15, 2019
ENGINE RUNS WITH LOUD RUNNING AND RPM ABOVER 1000 AS SUIU DRIVE AND IDLE. RIMS COLOR IS PEELING
Incident date: Jan 1, 2016
THE DASHBOARD IS MELTING,ITS ALL GOOEY. ITS MELTED SO BAD I CANT EVEN REPLACE THE RADIO.ALSO THE ACTUATORS RANDOMLY WORK AND THEIR ARE MULTIPLE COMPLAINTS ONLINE BUT NO RECALLS HAVE EVER BEEN MADE.
Incident date: Jan 1, 2016
THE DASHBOARD IS MELTING,ITS ALL GOOEY. ITS MELTED SO BAD I CANT EVEN REPLACE THE RADIO.ALSO THE ACTUATORS RANDOMLY WORK AND THEIR ARE MULTIPLE COMPLAINTS ONLINE BUT NO RECALLS HAVE EVER BEEN MADE.
Incident date: Jul 28, 2019
WHILE IN MOTION ON A HIGHWAY THE VDC (AUTO HYDROPLANE CORRECT FUNCTION) IS SUSPECTED TO HAVE CAUSED INCREASE LOSS OF CONTROL OF VEHICLE. I WAS ABLE TO OBSERVE THAT THE VDC LIGHT WAS FLICKERING ON AND OFF. IT DID INITIALLY COME ON TO AUTO CORRECT BUT THEN ABRUPTLY THE VEHICLE STARTED TO HYDROPLANE, DESPITE THE FUNCTION BEING ON AND CAUSED ME TO HAVE TO DIVERT INTO A GUARDRAIL...
Crash
Incident date: Jul 28, 2019
WHILE IN MOTION ON A HIGHWAY THE VDC (AUTO HYDROPLANE CORRECT FUNCTION) IS SUSPECTED TO HAVE CAUSED INCREASE LOSS OF CONTROL OF VEHICLE. I WAS ABLE TO OBSERVE THAT THE VDC LIGHT WAS FLICKERING ON AND OFF. IT DID INITIALLY COME ON TO AUTO CORRECT BUT THEN ABRUPTLY THE VEHICLE STARTED TO HYDROPLANE, DESPITE THE FUNCTION BEING ON AND CAUSED ME TO HAVE TO DIVERT INTO A GUARDRAIL...
Crash
Incident date: Jul 29, 2019
1. PEDAL INTERMITTENTLY LOSES PRESSURE WHEN SLOW SPEED STOPS. 2. PEDAL GOES CLOSE TO FLOOR AT COMPLETE STOP WITH LIGHT PRESSURE. 3. NOTED "AIR SUCKING" OR CREAKING SOUND FROM BRAKE PEDAL UPON RELEASE 4. BRAKES WOULD "PUMP BACK" TO NORMAL IF I TOOK MY FOOT OFF BRAKE AND REPRESSED MENTIONED TO INFINITI DEALERSHIP TWICE WHEN BROUGHT IT FOR SERVICE AND THEY FOUND NOTHING WRONG. INFINITI FORU... Read more
Incident date: Jun 15, 2019
I HAD MY CATALYTIC CONVERTER REPLACED BACK IN DECEMBER 2016 . THERE WAS A RECALL FOR CATALYTIC CONVERTER SO I HAD IT REPLACED. NOW THE CHECK ENGINE LIGHT IS BACK ON SO I GOT IT CHECKED OUT AND WAS TOLD THAT I NEEDED TO REPLACE THE CATALYTIC CONVERTER AGAIN. 35K MILES LATER
Incident date: Jun 15, 2019
I HAD MY CATALYTIC CONVERTER REPLACED BACK IN DECEMBER 2016 . THERE WAS A RECALL FOR CATALYTIC CONVERTER SO I HAD IT REPLACED. NOW THE CHECK ENGINE LIGHT IS BACK ON SO I GOT IT CHECKED OUT AND WAS TOLD THAT I NEEDED TO REPLACE THE CATALYTIC CONVERTER AGAIN. 35K MILES LATER
Incident date: Jul 19, 2019
MY 2014 INFINITI QX60 WITH 47000 MILES IS HAVING TRANSMISSION ISSUES. WHILE ON A FAMILY REUNION IN THE HILLS OF SOUTHERN OHIO, I HAD TWO SEPARATE, REALLY HARD DOWNSHIFTS AFTER CRESTING A HILL AT ABOUT 40-45 MPH. SINCE THEN I HAVE EXPERIENCED 2 OR 3 INSTANCES OF SHUTTERING WHEN ACCELERATING FROM RED LIGHTS.
Incident date: Jul 28, 2019
2014 QX 60 INFINITY, PRESENTED PROBLEMS WITH BADLY JERKING, UGLY SCRAPPING NOISE, NOW TRANSMISIN LEAKS , BURNING SMELL WHILE DRIVING
Incident date: Jul 28, 2019
2014 QX 60 INFINITY, PRESENTED PROBLEMS WITH BADLY JERKING, UGLY SCRAPPING NOISE, NOW TRANSMISIN LEAKS , BURNING SMELL WHILE DRIVING
Incident date: Jul 28, 2019
2014 QX 60 INFINITY, PRESENTED PROBLEMS WITH BADLY JERKING, UGLY SCRAPPING NOISE, NOW TRANSMISIN LEAKS , BURNING SMELL WHILE DRIVING
Incident date: Jul 27, 2019
2003 INFINITI M45 WITH APPROXIMATELY 106,000 MILES. CAR WILL STALL SUDDENLY AT HIGHWAY OR CITY ROAD SPEEDS NECESSITATING PUTTING CAR INTO NEUTRAL OR PULLING OVER TO RESTART. PREVIOUSLY, AFTER THIS HAD HAPPENED, A CODE FOR FAULTY CRANKSHAFT POSITION SENSOR WAS RECOVERED, AND BOTH THE CRANKSHAFT AND CAMSHAFT POSITION SENSORS WERE REPLACED WITH AFTERMARKET NEW PARTS FROM DURALAST. CAR NO LONGER HA... Read more
Incident date: Dec 3, 2018
I PREVIOUSLY LEASED THE QX50 AND HAD NO ISSUES WITH THAT VEHICLE. WE TRADED IT IN FOR MORE ROOM AND UPGRADED TO THE QX60. BRAKES BEGAN SQUEALING INTERMITTENTLY 6 MONTHS AFTER LEASING (LEASED BRAND NEW IN JUNE 2018) AND TOOK IT TO THE DEALERSHIP WE LEASED IT FROM. THE SQUEAL OCCURS WHEN DRIVING IN REVERSE DURING APPLICATION OF THE BRAKES. (MY HUSBAND BELIEVES ITS AN ISSUE WITH THE CALIPERS.) WE ... Read more
Incident date: Jul 9, 2014
2008 G37 DASH IS CRACKING ALONG THE EDGES. MANY OTHER G37 FROM 2008 TO 2010 ARE HAVING THIS ISSUES. ITS A MANUFACTURE PROBLEM AND SHOULD HAVE BEEN RECALLED LONG AGO. PEOPLE PAY GOOD MONEY FOR THESE CARS. DASH BOARD CARACKING IS A SIGN OF CHEAP MATERIAL USED.
Incident date: May 1, 2019
THE ENTIRE DASHBOARD OF MY INFINITI G37, WITH ONLY 25K MILES, HAS STARTED SPLITTING APART FROM EVERY INCH OF THE DASH, THE DRIVER'S SIDE TO THE PASSENGER'S SIDE AND MANY OF THE AREAS ARE NEVER EXPOSED TO THE SUN. EVERY DAY NEW RIPS HAVE APPEARED AND MY FEAR IS THAT THE AIRBAG WILL BREAK THROUGH AND DEPLOY WITHOUT CAUSE WHICH COULD HAVE A CATASTROPHIC OUTCOME. I HAVE NOT BEEN ABLE TO DRIVE MY VEHIC... Read more
Incident date: Jul 23, 2019
THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, ... Read more
Incident date: Jul 23, 2019
THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, ... Read more
Incident date: Jul 23, 2019
THIS COMPLAINT IS THAT OF SERIOUS HEALTH AND SAFETY RISK IGNORED WITH IGNORANCE AND BELLIGERENCE BY INFINITI. THE QX30 IS AN AUTOMATIC TRANSMISSION CAR THAT IS NOT JUST ROLLING BACKWARDS WHILE IN DRIVE HOWEVER IT APPEARD TO BE DRIVING BACKWARDS IN DRIVE. WHILE THE QX30 IS STATIONARY ON AN CITY OR HIGHWAY, WITH OR WITHOUT THE AUTOMATIC SHUT OFF ENGAGED, THE VEHICLE WILL NOT JUST ROLL SLIGHTLY, ... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, 1-(855) 228-8647) WAS MADE AWARE OF THE FAILURE. A SERVICE... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2017 INFINITI QX30. WHILE THE VEHICLE WAS AT A STOP SIGN, IT ROLLED BACKWARDS AND AN UNKNOWN RED INDICATOR ILLUMINATED. THE CONTACT HAD TO MAKE SURE THE BRAKE PEDAL WAS DEPRESSED TO PREVENT THE RISK OF A CRASH. THE FAILURE OCCURRED SEVERAL TIMES. J.B.A. INFINITI (8431 BALTIMORE NATIONAL PIKE, ELLICOTT CITY, MD 21043, 1-(855) 228-8647) WAS MADE AWARE OF THE FAILURE. A SERVICE... Read more
Incident date: Jun 6, 2018
THE AIR FLOW PANEL ON MY DASH HAS MELTED AND IS CAUSING AIR FLOW PROBLEMS. I FEEL IT IS UNSAFE TO RUN HOT AIR IN THE WINTER TO DEFROST THE FRONT WINDSHIELD AND WHEN I DO RUN IT THE FLOW IS SOME WHAT BLOCKED.
Incident date: Jul 19, 2019
CAR WILL NOT START UNLESS YOU START IT WITH JUMPER CABLES
Incident date: Jul 19, 2019
CAR WILL NOT START UNLESS YOU START IT WITH JUMPER CABLES
INFINITI
QX60 HYBRID
(2014) - VISIBILITY
Jul 22, 2019
Incident date: Mar 13, 2019
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING 60 MPH, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING WHEN SHIFTING INTO FIRST GEAR. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED GREEN ANTIFREEZE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (995 RINEHART RD, SANFORD, FL 32771, (407) 710-2224) FOR A ROUTINE INSPECTION AND IT WAS DIAGNOSED THA... Read more
INFINITI
QX60 HYBRID
(2014) - ENGINE
Jul 22, 2019
Incident date: Mar 13, 2019
TL* THE CONTACT OWNS A 2014 INFINITI QX60 HYBRID. WHILE DRIVING 60 MPH, AN ABNORMAL NOISE WAS HEARD WITHOUT WARNING WHEN SHIFTING INTO FIRST GEAR. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE CONTACT NOTICED GREEN ANTIFREEZE LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO SANFORD INFINITI (995 RINEHART RD, SANFORD, FL 32771, (407) 710-2224) FOR A ROUTINE INSPECTION AND IT WAS DIAGNOSED THA... Read more
Incident date: Jul 19, 2019
I HAD MY CAR SITTING IN MY DRIVEWAY DETAILING IT. I'VE ALWAYS TOOK EXCEPTIONAL CARE OF MY VEHICLES AND ONE THING I'VE ALWAYS DONE WAS MADE SURE THE UNDERCOATING WAS TOP-NOTCH. AS I PROCEEDED TO UNDERCOAT THE INSIDE OF THE FRONT FENDER WELLS ON MY 97 QX4 I NOTICED SOME RUST FORMING BEHIND THE STRUT TOWER. SOME OF IT WAS FLAKY AND SOME OF IT WAS RAISED RUST. I TOOK MY SCRAPER AND LO AND BEHOLD FOUND... Read more
Incident date: Jul 19, 2019
I HAD MY CAR SITTING IN MY DRIVEWAY DETAILING IT. I'VE ALWAYS TOOK EXCEPTIONAL CARE OF MY VEHICLES AND ONE THING I'VE ALWAYS DONE WAS MADE SURE THE UNDERCOATING WAS TOP-NOTCH. AS I PROCEEDED TO UNDERCOAT THE INSIDE OF THE FRONT FENDER WELLS ON MY 97 QX4 I NOTICED SOME RUST FORMING BEHIND THE STRUT TOWER. SOME OF IT WAS FLAKY AND SOME OF IT WAS RAISED RUST. I TOOK MY SCRAPER AND LO AND BEHOLD FOUND... Read more
Incident date: Jul 1, 2018
BRAKES SHIMMY-NEW (ADDED 2 MONTHS AGO) ENGINE SHUTTERS AND SHAKES WHEN TURNING AND DRIVING WHEN DRIVING, THE CAR ENGINE SPUTTERS WHEN TURNING THE CAR FEELS LIKE IT WILL GO OFF THE ROAD ITS SHAKING SO BADLY