Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: May 9, 2019
DRIVER ASSISTANCE PKG AND AROUND VIEW MONITOR WITH MOD DOES NOT WORK ANYMORE AFTER COLLISION REPAIR. THE SUV WAS REPAIRED WITH GENUINE INFINITI PARTS. AFTER THE REPAIR WAS COMPLETED, THE DRIVER ASSISTANCE PACKAGE OPTIONS AND THE MOVING OBJECT DETECTION AT THE FRONT NO LONGER WORKS. IT HAS BEEN AT THE COLLISION CENTER AND INFINITI DEALERSHIP FOR OVER 2 MONTHS AND THEY CAN NOT FIGURE OUT THE CAUSE O... Read more
Crash
Incident date: Jun 27, 2019
CRUSING AT ABOUT 75MPH ON A BUSY FREEWAY , MY CARS RPM BOUNCED UP THEN DROPPED DOWN TO 0 , THE CAR BECAME STIFF AND TURNED OFF. I HAD TO CROSS 3 LANES AT ABOUT 20 MPH AND PULL OVER ON THE SHOULDER. THE CAR WOULD NOT TURN ON UNTIL ABOUT 30 MINS LATER , I HAD TO DRIVE HOME WITH NO POWER STEERING. I LATER FIND OUT IT WAS AN ERROR IN THE ECM AND IT IS AN ELECTRICAL ISSUE
Incident date: Jun 27, 2019
CRUSING AT ABOUT 75MPH ON A BUSY FREEWAY , MY CARS RPM BOUNCED UP THEN DROPPED DOWN TO 0 , THE CAR BECAME STIFF AND TURNED OFF. I HAD TO CROSS 3 LANES AT ABOUT 20 MPH AND PULL OVER ON THE SHOULDER. THE CAR WOULD NOT TURN ON UNTIL ABOUT 30 MINS LATER , I HAD TO DRIVE HOME WITH NO POWER STEERING. I LATER FIND OUT IT WAS AN ERROR IN THE ECM AND IT IS AN ELECTRICAL ISSUE
Incident date: Jun 27, 2019
CRUSING AT ABOUT 75MPH ON A BUSY FREEWAY , MY CARS RPM BOUNCED UP THEN DROPPED DOWN TO 0 , THE CAR BECAME STIFF AND TURNED OFF. I HAD TO CROSS 3 LANES AT ABOUT 20 MPH AND PULL OVER ON THE SHOULDER. THE CAR WOULD NOT TURN ON UNTIL ABOUT 30 MINS LATER , I HAD TO DRIVE HOME WITH NO POWER STEERING. I LATER FIND OUT IT WAS AN ERROR IN THE ECM AND IT IS AN ELECTRICAL ISSUE
Incident date: Jun 1, 2006
I HAD A PROBLEM WITH MY CAR, WITH THE TIRES CONSTANTLY LEAKING. I HAD TO FILL THEM WITH AIR ALL THE TIME, HAD THEM CHECKED A NUMBER OF TIMES, AND HAD TO HAVE THE RIMS CLEANED AND REGROUND, ETC., TRYING TO DETERMINE AND SOLVE THE PROBLEM. AFTER INCREDIBLE AGGRAVATION, WE FINALLY TRACKED THE PROBLEM DOWN TO CRACKS IN THE VALVE STEMS. THE VALVE STEMS CONTAINED THE AIR PRESSURE SENSORS AND WERE EXP... Read more
Incident date: Jun 1, 2006
I HAD A PROBLEM WITH MY CAR, WITH THE TIRES CONSTANTLY LEAKING. I HAD TO FILL THEM WITH AIR ALL THE TIME, HAD THEM CHECKED A NUMBER OF TIMES, AND HAD TO HAVE THE RIMS CLEANED AND REGROUND, ETC., TRYING TO DETERMINE AND SOLVE THE PROBLEM. AFTER INCREDIBLE AGGRAVATION, WE FINALLY TRACKED THE PROBLEM DOWN TO CRACKS IN THE VALVE STEMS. THE VALVE STEMS CONTAINED THE AIR PRESSURE SENSORS AND WERE EXP... Read more
Incident date: Jun 2, 2019
PASSENGER AIRBAG OCCUPANCY SENSOR FAILS RANDOMLY WITH PASSENGER WEIGHING 130+ POUNDS PROPERLY POSITION IN THE SEAT AND THE CAR IN MOTION ON HIGHWAYS, AND CITY STREETS. THE PROBLEM IS INDICATED BY THE "AIRBAG OFF" LIGHT REMAINING LIT WHILE A PASSENGER WEIGHING 130+ POUNDS IS PROPERLY POSITIONED IN THE PASSENGER SEAT. TURNS, SPEED, AND ROAD CONDITION DON'T SEEM TO ALTER THE OUTCOME.
Incident date: Jun 21, 2019
EXPERIENCING EXTREME SHUDDERING, AND ACCELERATION ISSUES. APPARENTLY IS A VERY COMMON PROBLEM. CAN'T ACCELERATE WHEN MERGING INTO TRAFFIC, SAFETY ISSUE. THE WARRANTY WAS EXTENDED FOR 2013 JX35, BUT APPARENTLY NOT MINE. WHY AREN'T ALL VEHICLES FROM THIS MODEL YEAR COVERED?!? AFRAID TO REPLACE AND HAVE THE SAME THING HAPPEN AGAIN.
Incident date: Jun 24, 2019
TRAVELING AT HIGHWAY SPEEDS THE EMERGENCY BRAKE LIGHT ILLUMINATED. I STARTED TO GET TO THE RIGHT HAND SIDE OF THE HIGHWAY AND SLOW DOWN. WHEN I WOULD DEPRESS THE BRAKES THERE WAS AN INCONSISTENT CLUNKING NOISE, IT WAS DIFFICULT TO BRAKE, ABS SYSTEM DIDN'T SEEM TO BE WORKING. WHEN THE BRAKES WERE NOT ENGAGED THE VEHICLE SEEMS TO BE DRIVING FINE. I WAS ABLE TO SLOW TO A STOP IN A PARKING LOT WHERE I... Read more
Incident date: Mar 8, 2018
WHEN INSTRUMENT PANEL SHOWS 1/4 ON THE GAS GAUGE THE TRUCK OUT GAS
Incident date: Jun 19, 2019
I WAS DRIVING ON I-65 AT 4:00 PM ON JUNE 19 WHEN MY SUNROOF EXPLODED. NO OTHER VEHICLES OR DEBRIS WERE NEAR ME AND NO INDICATION OF IMPACT.
Incident date: Jun 20, 2019
THE CRUISE CONTROL DOES NOT WORK GOING DOWN A HILL. IT WORKS ON A LEVEL ROAD. IT WORKS GOING UP A HILL. I SET IT AT SAY 50 MPH ON US ROUTE 30, BOSWELL, PA GOING DOWN A HILL AND WITHOUT APPLYING THE BRAKES THE VEHICLE WOULD BE GOING 60 MPH AT THE BOTTOM OF THE HILL. THIS IS DANGEROUS. DEALER TOLD ME NOT TO USE THE CRUISE CONTROL GOING DOWN A HILL!
Incident date: Apr 21, 2019
AIR BAG SENSOR INDICATOR IS ILLUMINATED AND BLINKING. THIS OCCURRED DURING NORMAL DRIVING. TOOK IT TO MY LOCAL INFINITI DEALER AND THE ISSUE IS A BAD SENSOR ON THE PASSENGER SEAT. THE REPAIR CALLS FOR REPLACING THE ENTIRE PASSENGER SEAT, AT A COST OF ALMOST $9000. THIS IS OBVIOUSLY A MANUFACTURER DEFECT AND SHOULD BE SUBJECT TO A SAFETY RECALL BECAUSE OF THE POSSIBILITY OF NON-DEPLOYMENT OF THE... Read more
Incident date: Jun 16, 2019
TL* THE CONTACT OWNS A 2017 INFINITI Q60. WHILE DRIVING 50 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE VEHICLE DECELERATED. THE CONTACT WAS ABLE TO PARK IN A NEARBY PARKING LOT. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO INFINITI OF LAS VEGAS (LOCATED AT 5555 W SAHARA AVE, LAS VEGAS, NV 89146, (702) 829-5975) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE VE... Read more
Incident date: Apr 28, 2019
SUNROOF SPONTANEOUSLY BURST WHILE DRIVING ON A HIGHWAY. THERE DID NOT APPEAR TO BE ANY OBJECTS THAT HIT THE SUNROOF. THE GLASS LOOKED AS THOUGH IT SHATTERED FROM THE INSIDE OUT. FORTUNATELY, THE SUNROOF COVER WAS CLOSED, OTHERWISE SHARDS OF GLASS WOULD'VE ENDED UP ALL OVER DRIVER AND PASSENGERS. INFINITI DEALERSHIP WOULD NOT COVER REPAIR. DEALERSHIP STATED THIS WAS A RARE THING, BUT UPON MENTION... Read more
Incident date: Jun 13, 2019
AIR BAG LIGHT RECENTLY CAME ON. I TOOK TO THE DEALER AND AFTER PAYING A DIAGNOSTIC FEE OF $158 THEY SAID "THE SEAT CUSHION NEEDS TO BE REPLACED, OCCUPANT SENSOR IS PART OF IT AND IT WOULD COST ABOUT $5,000+. WITH SO MANY SIMILAR COMPLAINTS, THIS SHOULD BE A RECALL.
Incident date: Jun 5, 2019
MY AIRBAGS LIGHT ARE ONE 2 WEEKS NOW FOR NO REASON. MY CAR IS PARK IN MY GARAGE
Incident date: Apr 19, 2019
TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE DRIVING 35 MPH WITH THE DRIVER ASSIST SYSTEM ACTIVATED, THE FORWARD COLLISION AVOIDANCE WITH PEDESTRIAN DETECTION SYSTEM WARNING INDICATOR ILLUMINATED. AS A RESULT, THE DRIVER ASSIST SYSTEM DEACTIVATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO BEAVERTON INFINITI (LOCATED AT 9500 SW CANYON RD, PORTLAND, OR... Read more
INFINITI
QX60
(2019) — FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
Jun 14, 2019
Incident date: Apr 19, 2019
TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE DRIVING 35 MPH WITH THE DRIVER ASSIST SYSTEM ACTIVATED, THE FORWARD COLLISION AVOIDANCE WITH PEDESTRIAN DETECTION SYSTEM WARNING INDICATOR ILLUMINATED. AS A RESULT, THE DRIVER ASSIST SYSTEM DEACTIVATED. THE CONTACT STATED THAT THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO BEAVERTON INFINITI (LOCATED AT 9500 SW CANYON RD, PORTLAND, OR... Read more
Incident date: Jun 12, 2019
WHEN DRIVING AT SLOW SPEEDS BREAK LIGHT COMES ON, AND THE BRAKES VIBRATE. I'VE TAKEN THE CAR TO THE DEALERSHIP AND THE TECHNICIANS COULD NOT FIND THE PROBLEM. I THEN SHUT OFF THE ENGINE AND RESTARTED THE VEHICLE AND THE BRAKES WORKED PROPERLY. THE SAME ISSUE HAS HAPPENED TWICE, ONCE AT LAX, AND THE MOST RECENT BEING TODAY 6/11/2019.
Incident date: Jun 11, 2019
SINCE I LEASED THE VEHICLE I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 5 TIMES STARTING AT JUST OVER 5,000 MILES. MY VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 9 CALENDAR DAYS. THE CURRENT MILEAGE ON MY VEHICLE IS 22,160. MY VEHICLE HAS BEEN IN CIRCLE INFINITI LOCATED IN WEST LONG BRANCH, NJ ON THE FOLLOWING DATES FOR REPAIR FOR THE FOLLOWING DEFECT: 01/30/2018 - 01/31/20... Read more
Incident date: Jun 1, 2019
FRONT TIRES WEARING FELLS LIKE SKIPPING WHEN TURING
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2019 INFINITI Q50. WHILE OPERATING THE VEHICLE, THE PREDICTIVE FORWARD EMERGENCY BRAKING FEATURE MALFUNCTIONED AND THE VEHICLE WOULD NOT STOP OR SLOW DOWN WHEN A SECOND VEHICLE STOPPED AHEAD. THE VEHICLE WAS TAKEN TO COMPETITION INFINITI (587 MIDDLE COUNTRY RD, ST. JAMES, NY) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED... Read more
Incident date: Jun 11, 2019
MY 2012 INFINITI SEEMS TO BE HAVING THE SAME PROBLEM OTHER INFINITI QX56 OWNERS ARE HAVING. STARTS WITH A LOUD HISSING/WHISTLING SOUND WHICH SEEMS TO GO AWAY AFTER 10-20 MINUTES OF DRIVING AND THE CAR FEELS JUST FINE. TODAY ALL MY DASHBOARD LIGHTS CAME ON AND MY HUSBAND TOOK THE VEHICLE INTO THE INFINITI DEALER, JUST TO HAVE THE MECHANIC RETURN A FEW MINUTES LATER TO INFORM US IT IS A TIMING CHAIN... Read more
Incident date: Jun 3, 2019
WHILE DRIVING THE VEHICLE, I WAS TURNING LEFT AND THE DRIVER SEAT ALL OF A SUDDEN JUST COLLAPSED; FEELING LIKE THE ENTIRE SEAT BROKE/FELL APART. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND LUCKILY NO OTHER CAR WAS COMING MY WAY WHEN THIS HAPPENED. I WAS ABLE TO CONTINUE DRIVING BUT HAVING TO SIT UPWARDS ALL THE WAY HOME LOSING SEVERAL INCHES OF VIEWING (BARELY LOOKING AT/OVER THE STEERING ... Read more
Incident date: Jun 3, 2019
RUBBER GROMMET THAT HOLDS THE GAS FILLER NECK IN PLACE DAMAGED. FILLER NECK BENT. REPLACING COST PER THE DEALER IS $1516.70, NOT COVERED UNDER WARRANTY. NO DAMAGE SEEN ON THE VEHICLE. INFINITI TO LOOK INTO THIS ISSUE FURTHER. THIS MIGHT BE A SAFETY CONCERN, AND SHOULD BE ADDRESSED. INFINITI TO CHECK THE ROOT CAUSE FOR THIS ISSUE OF DAMAGED GROMMET GAS FILLER NECK.
Incident date: Mar 27, 2019
BRIDGESTONE POTENZA RE97AS TIRES ARE DELAMINATING AND PEELING AWAY IN STRIPS AND AREAS THAT APPEAR TO BE AIR POCKETS ARE BEING EXPOSED AND OPENED UP AS THE TREAD WEARS. DOT EJ UP CCM1516. TIRES HAVE APPROXIMATELY 25K MILES ON THEM AND ALWAYS WERE UNDER NORMAL DRIVING CONDITIONS, FLORIDA ONLY CAR.
Incident date: May 15, 2019
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING 40 MPH, THE THE CONTACT ATTEMPTED TO ACCELERATE, THE RPMS INCREASED, AND THE VEHICLE POWERED DOWN. THE FAILURE RECURRED WHILE DRIVING 10 MPH. WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPMS DECREASED TO ZERO. THE FIRST TIME THE FAILURE OCCURRED THE CONTACT ATTEMPTED TO STOP THE VEHICLE, BUT THE BRAKES SEIZED. THE CONTACT HAD TO USE THE... Read more
Incident date: May 15, 2019
TL* THE CONTACT OWNS A 2006 INFINITI M45. WHILE DRIVING 40 MPH, THE THE CONTACT ATTEMPTED TO ACCELERATE, THE RPMS INCREASED, AND THE VEHICLE POWERED DOWN. THE FAILURE RECURRED WHILE DRIVING 10 MPH. WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, THE RPMS DECREASED TO ZERO. THE FIRST TIME THE FAILURE OCCURRED THE CONTACT ATTEMPTED TO STOP THE VEHICLE, BUT THE BRAKES SEIZED. THE CONTACT HAD TO USE THE... Read more
Incident date: Jun 1, 2018
MY CAR HAS INTERMITTENT BRAKING ISSUES, I TOOK THE CAR TO THE DEALER WHILE STILL IN WARRANTY , THEY DROVE IT FOR A WEEK AND IT SEEMED FINE. THE BRAKES WILL INTERMITTENTLY GO ALL THE WAY TO THE FLOOR AND MY CAR WILL NOT STOP, IT HAS CAUSED SEVERAL NEAR ACCIDENTS. THE BRAKES CAN BE PUMPED A FEW TIMES AND IT WILL TYPICALLY RECOVER ONLY TO HAPPEN AGAIN.
Incident date: May 4, 2019
REAR PASSENGER DOOR LOCK ACTUATOR PROBLEM. WE HAD BEEN HAVING ISSUES WITH THE DOOR NOT BEING ABLE TO OPEN. THERE WERE TIMES THAT WE HAD OUR 7 MONTHS OLD DAUGHTER ON THAT SIDE AND WE COULDN'T OPEN THE DOOR. WE CAN HEAR IT CLICKS BUT NOT OPENING. THIS IS A SAFETY HAZARD ESPECIALLY IF ALL DOORS CAN'T BE OPEN BECAUSE OF THE FAULTY ACTUATORS!
Incident date: May 30, 2019
FUEL GAUGE SHOWS 1/4 TANK BUT IT IS EMPTY. THIS CAUSED THE VEHICLE TO STALL ON THE HIGHWAY. VERY DANGEROUS SITUATION COULD HAVE OCCURRED. WAS ABLE TO FIND SAFETY BESIDE THE HIGHWAY BUT THANKFUL IT DID NOT HAPPEN IN THE MIDDLE OF A BUSY HIGHWAY.
Incident date: Mar 1, 2019
FUEL GAUGE INACCURATE - WHEN FILLED IT SHOWS ABOUT 306 MILE RANGE, I.E. ABOUT 15.2 MPG FOR THE 20 GAL TANK. AFTER DRIVING FOR 20-30 MILES IT SHOWS 360 MILE RANGE WHICH IS MORE ACCURATE - WHETHER STATIONERY OR MOVING. THE FUEL ECONOMY INDICATOR SHOWS 18.8 MPG IN THIS EXAMPLE. ON THE FREEWAY THE INDICATOR MAY SHOW 21.0 MPG BUT THE SAME PROBLEM IS THERE.
Incident date: Apr 10, 2016
FUEL GUAGE NOT READING CORRECT LEVEL. FUEL NEEDLE IS FLUCTUATING UP AND DOWN WHENEVER IT WANTS. EX1...GAS LIGHT COMES ON WITH NEEDLE ON E EMPTY...CAR DIE...THEN PUT GAS FULL TIL GAS IS SPILLIN OUT OF CAR. AND NEEDLE GOES FULL JUST UNDER THE F FULL LINE. SOMETIME GOES BY DRIVING AND THE NEEDLE WILL FLUCTUATES DOWN TO HALF WAY MARK. SHUT OFF CAR...GO SHOPPING AND COME BACK START CAR AND NEEDLE AT 3/... Read more
Incident date: Apr 10, 2016
FUEL GUAGE NOT READING CORRECT LEVEL. FUEL NEEDLE IS FLUCTUATING UP AND DOWN WHENEVER IT WANTS. EX1...GAS LIGHT COMES ON WITH NEEDLE ON E EMPTY...CAR DIE...THEN PUT GAS FULL TIL GAS IS SPILLIN OUT OF CAR. AND NEEDLE GOES FULL JUST UNDER THE F FULL LINE. SOMETIME GOES BY DRIVING AND THE NEEDLE WILL FLUCTUATES DOWN TO HALF WAY MARK. SHUT OFF CAR...GO SHOPPING AND COME BACK START CAR AND NEEDLE AT 3/... Read more
Incident date: May 19, 2019
I WAS ON THE HIGHWAY TRAVELING ABOUT 60-65 MPH AND A TRUCK MERGED, I SLOWED THEN DECIDED TO PASS AS IT WAS A LARGER TYPE TRUCK AND SLOW TO MERGE, WHEN I STEPPED ON THE GAS...NOTHING HAPPENED. THE VEHICLE SEEMED TO HAVE GONE INTO NEUTRAL LIKE SPACE AND I HAD NO GEAR AND I WAS HALF IN THE PASSING LANE. I HAVE AN AUTOMATIC TRANSMISSION. I TOOK MY FOOT OFF THE GAS AND IT FINALLY APPEARED TO CATCH, ... Read more
Incident date: May 29, 2019
ABS BRAKE ACTUATOR- WHEN THE VEHICLE IS STOPPED, THE BRAKE PEDAL WILL CONTINUE TO DEPRESS. WHEN THE BREAK IS RELEASED A CHIRPING SOUND IS MADE. THIS IS A KNOWN SAFETY ISSUE ON THE 2017 MODEL. THE DEALER AND SEVERAL CHAT GROUPS ONLINE ALL POINT TO THIS BEING A KNOWN ISSUE WITH THE MODEL. THERE IS A 2017 RECALL FOR THIS PART. THE RECALL SAYS IT IS A POTENTIAL FIRE HAZARD. I BELIEVES THE RECALL NEEDS... Read more
Incident date: May 29, 2019
TL* THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT STATED THAT THE DASHBOARD MELTED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 157,000.
Incident date: Jan 1, 2019
INFINITI FX35 2012 DASHBOARD IS FALLING APART IN PIECES. VEHICLE HAS 69,000 MILES ON IT. THE DASHBOARD SEEMS TO BE MELTING AS IT HAS BECOME STICKY AND THE REFLECTION IS BLINDING ME IN THE WINDSHIELD WHEN I DRIVE. THE ISSUE HAS PROGRESSED TO CRACKS EVERYWHERE AND INFINITI IS REFUSING TO SERVICE. THIS IS A MAJOR SAFETY ISSUE! I AM BLINDED EVERY TIME I DRIVE. PICTURES OF CRACKS PROVIDED. THE R... Read more
Incident date: Jan 1, 2019
INFINITI FX35 2012 DASHBOARD IS FALLING APART IN PIECES. VEHICLE HAS 69,000 MILES ON IT. THE DASHBOARD SEEMS TO BE MELTING AS IT HAS BECOME STICKY AND THE REFLECTION IS BLINDING ME IN THE WINDSHIELD WHEN I DRIVE. THE ISSUE HAS PROGRESSED TO CRACKS EVERYWHERE AND INFINITI IS REFUSING TO SERVICE. THIS IS A MAJOR SAFETY ISSUE! I AM BLINDED EVERY TIME I DRIVE. PICTURES OF CRACKS PROVIDED. THE R... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2005 INFINITI G25. WHILE DRIVING 43 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. SUDDENLY, THE CONTACT HEARD TWO ABNORMAL BOOMING NOISES AND THE AIR BAGS DEPLOYED INADVERTENTLY. ALSO, THE AIR BAG INDICATOR ILLUMINATED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND M... Read more
Incident date: May 27, 2019
TAKATA INFLATORS THE VEHICLE WAS RUNNING ON THE HIGHWAY AND EVEN AFTER ACCELERATING IT WON'T RUN ENOUGH TO GET PAST TRAFFIC WHILE CHANGING LANE AND CAUSING SEVERELY DANGEROUS SITUATIONS.
Incident date: May 22, 2019
FUEL GAUGE IS ALL OVER THE PLACE. RECENTLY RAN OUT OF GAS WHILE GAIGE SHOWED 3/4 FULL
Incident date: May 21, 2019
THE VEHICLE WAS IN MOTION AND WOULD NOT ENTER 3RD OR 4TH GEAR. WHEN I BROUGHT IT INTO THE RETAILER THEY SAID I NEEDED TRANSMISSION VALVE BODY REPLACED AT A COST OF $3000. THE CAR ONLY HAS 55,000 MILES ON IT. WHAT WOULD CAUSE THIS?
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
May 23, 2019
Incident date: Oct 1, 2017
CONSTANTLY VARIABLE TRANSMISSION SLIPS WITH HARD ACCELERATION AND SLIPS SEVERELY IN REVERSE. THIS HAPPENS ANY TIME UNDER QUICK.ACCELERATION WHETHER ON STREETS OR HIGHWAYS. IN REVERSE IT HAPPENS ALWAYS.
Incident date: May 3, 2019
B1018 DTC CODE FOR A FAILED OCCUPANCY SENSOR. MANY MANY REPORTED FAULTS AND INFINITI CHOOSES TO IGNORE THE SERIOUS PROBLEM. IN MOST CASES, THE REPAIR IS $6,000+. SOMETIMES 80-90% OF TRUE VEHICLE'S MARKET VALUE.
Incident date: Mar 1, 2019
AIR BAG WARNING LIGHT WOULD NOT GO OFF. TOOK IT TO A DEALERSHIP AND WAS TOLD THE PROBLEM IS "OCCUPANCY SENSOR UNIT FAILURE". NEED TO REPLACE THE OCCUPANCY SENSOR AND CONTROL UNIT, AT A COST OF $6,888. I AM APPALLED THAT INFINITI DOES NOT HAVE A RECALL CONCERNING THIS SAFETY ISSUE!! IF AN ACCIDENT OCCURS, THE AIRBAGS WILL NOT DEPLOY. INFINITI IS SUPPOSED TO BE A HIGH QUALITY CAR. SO DISAPPO... Read more
Incident date: May 16, 2019
TL* THE CONTACT OWNS A 2008 INFINTI QX56. WHILE DRIVING VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED AND STALLED. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE WAS ABLE TO OPERATE. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE... Read more
Incident date: May 16, 2019
TL* THE CONTACT OWNS A 2008 INFINTI QX56. WHILE DRIVING VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED AND STALLED. WHEN THE VEHICLE WAS RESTARTED, THE VEHICLE WAS ABLE TO OPERATE. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE... Read more
Incident date: Mar 13, 2018
GALLERY GASKET BLOWN IS COMMON ON EARLY MODELS BECAUSE THE GASKET IS MADE OUT OF PAPER.CAUSING THE CAR TO GO ON LIMP MODE.