Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 16, 2025
im the dealer sold my the car or maker uncertain problem
Crash
Incident date: Dec 16, 2025
im the dealer sold my the car or maker uncertain problem
Crash
Incident date: Sep 19, 2025
I own a 2019 Hyundai Elantra Value Edition . 2.0L 1999CC L4. A few weeks ago we started with really cold/snowy weather and as I’m driving I’ve noticed weird knocking sound that sounds like a Ford F250 starting up. Today while stopped in traffic with the vehicle idling, the 2019 Hyundai Elantra cut off into the battery mode as if I just have my car running off of my battery (ex: roll windows u... Read more
Incident date: Jun 25, 2025
My 2022 GMC Sierra Denali Limited (6.2L L87) had an engine recall performed by an authorized GMC dealer (Paul Masse Buick GMC) in November 2025. Prior to the recall service, the vehicle had no check-engine lights, no drivability issues, and no knock-related symptoms. Immediately after picking up the vehicle from the recall service, the check-engine light illuminated within seconds of leaving the d... Read more
Incident date: Jan 1, 2023
I was driving my car and suddenly I received high voltage battery warning and I had to stop my car in between of freeway.
Incident date: Jan 1, 2023
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at unknown speeds, the Four-Wheel Drive (4WD) and Forward Collision Avoidance system engaged, and the vehicle automatically braked. The contact stated that the vehicle corrected itself after an extended period of time, and the instrument cluster froze. The vehicle was taken to the local dealer, who was unable to correct t... Read more
Incident date: Jan 1, 2023
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at unknown speeds, the Four-Wheel Drive (4WD) and Forward Collision Avoidance system engaged, and the vehicle automatically braked. The contact stated that the vehicle corrected itself after an extended period of time, and the instrument cluster froze. The vehicle was taken to the local dealer, who was unable to correct t... Read more
Incident date: Nov 17, 2025
While driving the car approaching a stop the brake pedal suddenly went almost all the way to the floor. Had to press the brake multiple times to come to a complete stop. It is unsafe when traveling in traffic and unable to slow down fast enough to stop the vehicle which can cause an accident. The vehicle has not been inspected. Contacted a mechanic and described the issue and stated this sound lik... Read more
Incident date: Dec 13, 2025
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while stopped at a traffic light, after the signal turned green, the accelerator pedal was depressed; however, the vehicle only revved but failed to properly respond. The contact stated there was no warning light illuminated. The vehicle was towed to the residence and later towed to an independent mechanic. The vehicle was d... Read more
Incident date: Aug 15, 2024
Lose power while driving
Incident date: Aug 15, 2024
I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping... Read more
Crash
Incident date: Aug 15, 2024
I am submitting this to supplement NHTSA Complaint No. 11704996 regarding a 2024 INFINITI QX60. Current mileage approx. 31,500. No injuries. Crash/Incident (property damage only): Within the first 2 months of ownership, while backing into a parking space at a grocery store parking lot, the Parking Collision Warning did not alert and Automatic Emergency Braking did not activate. I struck a shopping... Read more
Crash
Incident date: Aug 15, 2024
Repair (component replacement) performed under Audi recall 27BQ (or 27BQ_DLR_LAUNCH) for faulty starter-alternator that can cause immediate catastrophic failure of all electrical systems affecting powertrain, steering, suspension, safety features, and emissions equipment has failed after 12 months and 2,516 miles. The replacement component suffers from the same catastrophic failure. Car indicates ... Read more
Incident date: Aug 15, 2024
Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after pr... Read more
Incident date: Aug 15, 2024
Most issues began around the 6th month of the first year of ownership and have persisted. Current mileage is ~31,500. Safety-related defects: 1.Washer system leak/empty reservoir: washer fluid repeatedly drains/ends up empty, preventing windshield cleaning while driving and reducing visibility. Began after a dealer visit on 06/03–06/04/2025 for panoramic sunroof noise (“concern began after pr... Read more
Incident date: Dec 13, 2025
FORMAL COMPLAINT: CONSUMER FRAUD & SAFETY VIOLATION Dealership: Germain Toyota West (Columbus, OH) Case Reference: #[XXX] To the Consumer Protection Division: I am filing a formal complaint regarding Theft by Deception, Gross Negligence, and Reckless Endangerment by this dealership. 1. THEFT & BILLING FRAUD On Oct 24, 2025, the dealership charged me $455.00 for labor to install rear sway ... Read more
Incident date: Dec 13, 2025
Around 530pm At the corner of Briarcliff Rd NE Atlanta Ga and N Druid Hills Rd NE Atlanta GA As I was about to accelerate after the Red Light turned green, my car experienced a significant loss of power. Several warning lights came on, the engine light came on and a warning that said System Default came on. I was almost rear ended but was able to put on my hazards and coast to the side of the ro... Read more
Incident date: Dec 13, 2025
Around 530pm At the corner of Briarcliff Rd NE Atlanta Ga and N Druid Hills Rd NE Atlanta GA As I was about to accelerate after the Red Light turned green, my car experienced a significant loss of power. Several warning lights came on, the engine light came on and a warning that said System Default came on. I was almost rear ended but was able to put on my hazards and coast to the side of the ro... Read more
Incident date: Apr 15, 2025
Supplemental Update – Manufacturer Response to Safety Complaint (BMW) I am submitting this supplemental update in connection with my existing NHTSA safety complaint regarding my BMW vehicle. Following my report that the vehicle continued operating without the key present while transporting minor children, BMW of North America acknowledged the concern and indicated it was under review. However,... Read more
Incident date: Dec 11, 2025
I am filing this complaint regarding the serious safety hazard associated with the fire-risk recall on my 2023 Jeep Wrangler 4xe. The official manufacturer recall letter states: “The high-voltage battery may become damaged under normal operation which could lead to a vehicle fire.” The recall instructions also direct me to: Fully discharge the high-voltage battery Not charge the vehicle P... Read more
Incident date: Aug 7, 2025
While Full Self-Driving (Supervised) was fully engaged (blue steering wheel icon active), the vehicle approached an uncontrolled intersection, selected the wrong path, hesitated severely (camera shaking violently), provided ZERO visual or audible warnings, and completely ignored driver's emergency brake input (pedal depressed >90% approximately 1.5 seconds before impact). The vehicle continued for... Read more
Incident date: Dec 10, 2025
Water pump started leaking antifreeze at 23000 miles. Dealer replaced part under warranty.
Incident date: Dec 10, 2025
We’ve taken the vehicle to two different Infiniti dealerships (Sewell and Crest) multiple times due to engine rattling, vibration noises, and propulsion issues. Unfortunately, we haven’t received any resolution or fix for these problems. We tried to upload a video with sound as reference but the platform doesn’t allow us to. We experienced similar issue that resulted in total engine failure ... Read more
Incident date: Dec 5, 2025
Backing out of parking space resulting to damage to both vehicles . Brake\gas pedals. Position of driver ( body turned) relative to pedals while backing car can allow drivers foot to be in contact with both pedals. Increased pressure on the brake can allow increased pressure on the gas pedal allowing the vehicle to continue in a reversed direction . Can strike a person or object resulting in... Read more
Crash
Incident date: Dec 4, 2025
The contact owns a 2021 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact state... Read more
Incident date: Dec 4, 2025
Car recently had an important safety recall that was suspended, my car is a 2019 QX 50 Infiniti Luxe, that recently shut down and had to be towed, infiniti dealership diagnosed the car and says I have all low compressions and that I need an engine, these symptoms were quoted to my service dealership prior that the car hesitate to take off, low pick up when I accelerate, stops out of nowhere at int... Read more
Incident date: Dec 10, 2025
The contact owns a 2005 Saab 9-7X. The contact stated that the fog lights independently turned on and failed to turn off. Upon starting the vehicle, there was an abnormal sound coming from the vehicle. The vehicle was restarted, and the sound went away. The contact also stated that the rear suspension was sagging. There were no warning lights illuminated. Upon research, the contact located NHTSA C... Read more
Incident date: Dec 9, 2025
On october 1st i realized that my pilot power seat was making very bad noise when y push my back and the blind spot warning was giving me false alarms when i turn on the signals and make me scare because i don't see anyone next to me and the blind spot alarm turned on and this happens constantly. the rear cross traffic warning press the brake so hard that scares everyone and put my baby in risk be... Read more
Incident date: Dec 5, 2025
Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way to the right and won't move back to standard positioning while driving.
Incident date: Dec 5, 2025
The contact owns a 2015 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse, the back-over prevention camera went black or displayed a message... Read more
Incident date: Dec 5, 2025
So I was driving to work one morning and I pulled into the parking lot, put my car in park and a few mins after I get a message/ alert on my dash saying “service shifter”…. Indicating It’s the p1c86-1D, an electrical issue with the shifter display circuit. I took it to the dealership I bought it from (Della Chevrolet) they did a diagnosis. They said I needed to replace the whole shifter an... Read more
Incident date: May 9, 2025
My 2017 Toyota RAV4 suddenly caught fire while it was parked in front of my home. The vehicle was turned off and had been parked for several minutes. Without any warning, flames started in the battery area and rapidly spread, resulting in a total loss of the vehicle. The Wylie, Texas Fire Department responded and extinguished the fire. Component or System Involved: Exact cause UNKNOWN. Fire appea... Read more
Incident date: Dec 5, 2025
After recall Campaign 23S64 and the engine being replaced with G1FG-6006-DA and traceability Code [XXX] . Incident Description On Saturday [XXX], while driving on the freeway, my vehicle began sputtering and lost power. The RPMs increased but the speed did not. The check engine light illuminated briefly and then went out. This created an Immediate serious safety hazard to me my passenger and oth... Read more
Incident date: Nov 10, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 65 MPH, there was a loud tapping sound on the passenger’s side windshield. The contact stopped on the highway to check and saw that the passenger’s side A-pillar trim was loose at the top of the strip and was striking the windshield. The contact used tape to hold the trim piece in place. The contact stat... Read more
Incident date: Dec 1, 2025
Vehicle: 2024 Volkswagen Taos Mileage: ~20,000 miles Issue: Sudden unintended acceleration + Automatic Emergency Braking failure Crash: Yes Total Injuries: None VIN: 3VVVX7B29RM028089 Complaint Description: On [date], at approximately 6:00 PM, I was driving my 2024 Volkswagen Taos (about 20K miles) on Highway 92 East in heavy traffic. I had just merged into the right lane and was preparing to ... Read more
Crash
Incident date: Dec 3, 2025
Paint on all four door handles are bubbling and chipping. I rarely use the backseat handles and passenger door, which makes it more likely to be a malfunction in whatever paint was used for the handles. There is no fading, chipping, or bubbling on other parts of my car.
Incident date: Sep 11, 2023
On Dec 1, 2025 we were driving down the freeway at approx 70 MPH when we heard a loud bang. At first, we thought a tire had blown but that wasn't the case. We started hearing more road and wind noise from above the shade screen. We were close to our Kia dealership so we went directly there. The sunroof glass about the driver and front passenger seats had a large hole and the glass around it was sh... Read more
Incident date: Nov 11, 2025
I am filing this complaint regarding a known safety defect affecting my 2019 Jeep Wrangler Sahara (VIN: [XXX] ) - specifically the steering damper column defect commonly referred to as "Death Wobble." ISSUE: My vehicle experiences violent and uncontrollable steering wheel oscillation when hitting bumps or road imperfections at highway speeds (typically above 55 mph). This phenomenon causes the en... Read more
Incident date: Nov 11, 2025
The serpentine belt on my 2018 Infiniti Q50 Sport became contaminated with oil immediately after dealer turbo replacement at the end of August 2025, causing the belt to slip, shred, and be pulled into the engine. This resulted in sudden loss of essential engine functions and poses a significant safety hazard. This failure was caused by improper repair at the dealership.”
Incident date: Nov 6, 2025
While driving approximately 40 mph , lost power to the vehicle. No lights no warnings. The gas pedal pushed all the way to the floor and wouldn’t go , lost power steering AND ALL. coasted into a parking lot where my dash then gave the RAB light and a oil light , not due for a oil change , and still won’t turn on.
Incident date: Nov 26, 2025
I was driving to work when after running across a minor pothole I heard a clunking sound. It turns out it's the top cap for the front coil-over Bilstein shocks had broken allowing the shaft and the bump stop to protrude through the upper mounting plate. The coil did its job of keeping the vehicle suspended, but the shock piston has no ability to alleviate any stresses put upon the coil. Dealer sta... Read more
Incident date: Nov 21, 2025
P072200-68, CMDTC, Output Shaft Sensor Circuit No Signal. There has reportedly been multiple recalls for the 2011 Ford F-150's 6-speed automatic transmission related to an issue with the molded lead frame that can cause an unexpected downshift into first gear.
Incident date: Aug 1, 2025
Audi’s wireless charging pad in 2021–2024 A4/A5/Q5 models: •Overheats the phone •Triggers a thermal radio throttle •iPhone temporarily disables Bluetooth hardware •Audi MMI sees that and throws: “Bluetooth function is currently unavailable.” •Wireless CarPlay collapses because it needs Bluetooth + WiFi Direct •Audio goes dead along with it This EXACT sequence is documented a... Read more
Incident date: Sep 12, 2024
My brakes stopped working randomly. Alarms started going off in the car. Thankfully I was able to quickly turn right instead of rolling into traffic. This was terrifying and could have caused a very serious wreck.
Incident date: Nov 7, 2025
My wife started hearing a knocking sound while driving, coming from under the hood. I opened the hood while the engine was idling and could tell the sound was coming from inside the engine. Checked the oil level and it was in the operating range and looked clean. I had just changed the oil and filter 08/2025. After that we immediately drove it to the Honda dealer where we purchased the vehicle and... Read more
Incident date: Sep 12, 2024
I had a passenger seat belt light on and took it to Jim Coleman Infiniti in Bethesda,MD. They then were going to charge me a diagnostic fee to fix it, but instead proceeded to perform a zero point seat reset and got the error code B00A0 and then the passenger air bag light came on. They subsequently said that the vehicle was not covered under any recall or warranty and said that the seat needed t... Read more
Incident date: Jun 20, 2024
Made a right hand turn and vehicle shut off in traffic barley got into turn lane and vehicle died in the middle of the road, just got lucky a state trooper was behind us to hold traffic off.. would not restart no power, dead battery, put a jumper on the vehicle and it started enough to get out of immediate danger. After replacing a burned up alternator and battery twice it was found the battery c... Read more
Incident date: Jun 20, 2024
Made a right hand turn and vehicle shut off in traffic barley got into turn lane and vehicle died in the middle of the road, just got lucky a state trooper was behind us to hold traffic off.. would not restart no power, dead battery, put a jumper on the vehicle and it started enough to get out of immediate danger. After replacing a burned up alternator and battery twice it was found the battery c... Read more
Incident date: Jun 20, 2024
The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. The vehicle was taken to an independent mechanic, who determined that the camshaft module and variable valve timing (VVT) gears needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure... Read more
Incident date: May 31, 2023
My vehicle has P0420 and P0430 code errors, indicating a problem with the catalytic converters/emission system. There is a current recall on 2018 VW Atlas vehicles for this issue, but it does not include my vehicle. It appears this recall needs to be extended as the same issue is occurring on other 2018 VW Atlas vehicles.