Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 20, 2026
Transmission is Jerking & Shuddering TSB 21-2389 and 21-2081 however mine isn’t recalled YET and needs IMMEDIATE attention it’s doing the exact same
Incident date: Jan 12, 2026
About 3 hours into a 4 hour drive (while the car was only months old, with just 1800 miles), the sound switched from playing the radio at a normal volume to suddenly extraordinarily loud crackle, static, popping noises. The noise continued at this indescribably high volume for about one minute while I tried anything to help -- I tried adjusting the volume knob, unplugging my phone (which was plugg... Read more
1 injured
Incident date: Feb 19, 2026
My Acadia keeps an error message of "Shift to Park" this has been happening on and off for about 8 months. Now it goes on every time I try to shut my car off. I have to stop and start it up to 20 times before it shuts off. I am concerned that I may be somewhere and won't be able to turn it off. I know there have been recalls for this and I need this repaired. It's obviously a flaw on GMC and hones... Read more
Incident date: Sep 9, 2025
1. Component or System Malfunction Engine (internal piston/piston ring system) is malfunctioning. The vehicle exhibits clanking noises (“marbles in a can”) and cuts off or stalls unexpectedly while driving. The car is available for inspection by a Kia dealer or independent mechanic. 2. Safety Risk Vehicle loses power while driving, which is extremely dangerous, particularly on highways or in t... Read more
Incident date: Sep 9, 2025
1. Component or System Malfunction Engine (internal piston/piston ring system) is malfunctioning. The vehicle exhibits clanking noises (“marbles in a can”) and cuts off or stalls unexpectedly while driving. The car is available for inspection by a Kia dealer or independent mechanic. 2. Safety Risk Vehicle loses power while driving, which is extremely dangerous, particularly on highways or in t... Read more
Incident date: Sep 9, 2025
TRAUMATIC CRITICAL FAILURE At [XXX] (XXX), in p/u spot, put car in P, got out, reached in to grab wallet when car lunged into R, as if being driven. Ran over & drug me until it hit another car to stop it. serious pain in L ribs (previously broken & healed 5 yrs prior), felt like sternum re-broken from accident prior year, broken & healed. Back pain. Onlookers horrified & called 911. Taken by amb... Read more
Crash
1 injured
Incident date: Jul 19, 2024
The contact owns a 2017 Kia Niro. The contact stated that while driving at an undisclosed speed, the message "Check Hybrid System" was displayed. The vehicle was towed to the dealer, where it was diagnosed, and determined that the hydraulic clutch actuator and power assembly had failed. The dealer related the failure to Kia Safety Recall Campaign Number: SC163 (Hydraulic Clutch Actuator (HCA) Insp... Read more
Incident date: Mar 5, 2026
When putting the vehicle in park it doesn’t recognize it’s in park and keeps saying shift to park.
Incident date: Mar 5, 2026
The outside passenger front door handle stopped working and no longer allows the door to be opened from the outside. The handle does present and retract but does not respond when you pull it. This handle has been replaced once before by Tesla. Now, when the vehicle goes from being locked to unlocked the passenger front door pops open without any user interaction whatsoever.
Incident date: Feb 2, 2026
The contact owns a 2016 Hyundai Santa Fe Sport. The contact stated that while the vehicle was parked and running, there was an abnormal fuel odor inside the vehicle. The contact exited the vehicle and inspected it. The hood was opened, and the engine cover was removed, and there was condensation dripping from the fuel pump. The contact’s brother inspected the vehicle and became aware of the stro... Read more
Incident date: Feb 27, 2026
I am submitting this complaint regarding a defective aftermarket Fuyao windshield installed by Safelite in my 2017 Nissan Altima. This windshield presents a serious safety hazard to drivers, passengers, and the public. Windshield Identification: [XXX] Solar Tint Hazard Description: • The Fuyao DOT-1038 windshield produces extreme glare, light scatter, and optical distortion, making driving haza... Read more
Crash
Incident date: Feb 27, 2026
The suspension service lights repeatedly coming on.
Incident date: Feb 27, 2026
When driving to our local store I noticed my down shift to be rough, so I turned into the back roads, I heard lots of noise coming from the back of the vehicle and then I heard a loud pop and it was my rear axe differential bolt that snapped causing me to lose power.
Incident date: Mar 9, 2026
-Electrical damage due to leak. Water entered through the roof shark fin antenna, leading to corrosion /severe water damage to the Telematics Communication Box Module. -Failure of BMW Emergency SOS Call System, GPS, and Microphone/ Voice for hands-free access. -Warning notification on dashboard "Emergency SOS Malfunction" -Vehicle taken to BMW certified service, told that water was coming from t... Read more
Incident date: Mar 9, 2026
I took my car to honda north for a diagnostics test bc its not running correctly and they told me I need a head gasket my car is to new to need a head gasket and I still have a loan out on it it has 115,000 miles the head gasket should not be blown
Incident date: Feb 9, 2026
The contact owns a 2021 Hyundai Kona. The contact stated that while driving at a slow speed or making a turn, the vehicle stalled. In addition, there was an abnormal ticking sound coming from the engine. There was an unknown code displayed on the instrument panel. Most recently, the engine started consuming an excessive amount of engine oil. The contact was adding oil every other week to the vehic... Read more
Incident date: Feb 10, 2026
The contact owns a 2019 Toyota C-HR. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and there was an abnormal sound coming from the transmission. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the bearings were damaged and that the transmission needed to be replaced. Th... Read more
Incident date: Feb 26, 2026
My 2019 Toyota Tacoma (Super White) is experiencing paint chipping and delamination across multiple body panels. Toyota has acknowledged this defect in limited repair programs, but my vehicle is affected beyond the covered areas. Paint loss exposes underlying primer/metal and may lead to corrosion over time. This appears widespread among similar model-year Tacomas.
Incident date: Feb 26, 2026
I have a safety recall 49A on my 2014 Jeep Cherokee I took it in for the recall on 03/03/2026, my trunk was working perfectly fine before I had to recall done on it and now my trunk doesn’t work at all
Incident date: Oct 1, 2023
The contact owns a 2022 Toyota Highlander Hybrid. The contact stated that the second-row seats had been making an abnormal rattling sound. Additionally, the contact stated that there was an abnormally strong foul odor inside the vehicle. The contact stated that upon taking the vehicle to the car wash, the contact was informed that the foul odor was coming from the steering wheel. The contact stat... Read more
Incident date: Feb 19, 2026
1. There is a constant thunking noise coming from the front suspension when traveling on slightly bumpy roads at low speeds. 2. Both front seats squeak and squeal as if they are loose and not bolted in correctly. 3. Front brakes screach and squeal when coming to a stop in cold or wet weather, escpecially pronounced during cold weather. (This is an active service bulletin in all vehicles made i... Read more
Incident date: Dec 17, 2025
On multiple occasions my vehicle (2019 equinox LT) that I bought just over 30 days ago has falsely activated the forward collision feature and slammed on its own brakes followed by “service ESC” and “service brake assist” with traction control lights and stability control lights illuminating. Dealership has confirmed that 4 computer modules are out of date on programming/updates. This is a... Read more
Incident date: Jan 21, 2026
Vehicle: 2026 Cadillac Escalade IQL (battery-electric SUV). At approximately 4,500 miles the vehicle began displaying battery/high-voltage system warnings and charging system errors. An earlier incident involved a critical battery warning instructing service. When presented to the dealership, the vehicle was initially described as potentially requiring extensive diagnostic disassembly. The deale... Read more
Incident date: Feb 19, 2026
I own a 2018 Toyota Mirai in California financed through Toyota Financial. The vehicle relies on hydrogen fuel, but hydrogen stations in California are frequently unavailable or offline. Many stations are closed or out of fuel for extended periods. In addition, the price of hydrogen fuel has increased dramatically (approximately three times higher than when the vehicle was purchased). Because o... Read more
Incident date: Feb 16, 2026
On 2/24/2026, while driving down I-5 Freeway, the panoramic sun roof spontaneously shattered while I was driving. It sounded like a gunshot. Nobody was injured. There was no accident. I pulled off the freeway and the WASDOT incident response truck pulled off with me to inspect. He taped the shattered and cracking glass until I could get to Safelite in Federal Way and get a crash wrap so glass did... Read more
Incident date: Feb 28, 2026
My 2016 ford f150 started to harshly downshift non stop no matter how fast or slow I was going and on one occasion going 40 mph getting onto the highway the truck dropped into first gear and caused my wheels to lock up and in result I spun out on the onramp. I then brought the truck to a transmission shop and was told that my lead frame had officially caused my transmission to go out and unusable ... Read more
Incident date: Feb 28, 2026
While charging my vehicle at a level 2 charging station, my vehicle ceased charging. I received no other warnings or symptoms prior to my vehicle ceasing to charge. Upon being alerted by the Kia Access app that the charging stopped, I went to check my vehicle and none of my doors would unlock in response to the buttons on my keys. I had to manually unlock my driver side door in order to enter my v... Read more
Incident date: Feb 28, 2026
While traveling on a major Route, the truck just turned off while driving. The truck was stuck in the middle of a two lane major route. Truck would not start or turn on. I was unable to put hazards on or put the truck in neutral. The engine siezed due to the GM recall. After having the engine replaced by a certified GM dealership, a few days later the Throttle body stopped working. Again, keep... Read more
Incident date: Feb 13, 2026
On two separate occasions the vehicle lost all power while driving. On December 5, 2025 turning on to a main road from parking lot the vehicle shut off with no prior warning lights. Shifted vehicle to park. No power to anything, unable to unlock doors, unable to turn on hazard flashers, stuck in the middle of the road at night. Waited a minute and pressed the start button and vehicle started with... Read more
Incident date: Dec 10, 2025
Vehicle went into limp mode Twice. 1st time on 10/28/24, Technician found fault for Hybrid Battery pack, Chrysler technical service bulletin said to clear fault then drive, if fault did not come back release the vehicle Work order stated, Bring vehicle back if it happens again and replace hybrid battery. 2nd time, 2/06/2026 vehicle went into limp mode again while driving. My safety and the safet... Read more
Incident date: Dec 10, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the passenger's side A-pillar was loose. The vehicle was taken to the dealer, and the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. Most recently, the contact noticed that the driver's sid... Read more
Incident date: Feb 19, 2026
On November 21, 2025, while driving at approximately 60 mph and with approximately 15,685 miles on the vehicle, my 2024 Hyundai Ioniq 5 suddenly experienced a loss of automated systems including adaptive cruise control, lane keeping assist, and forward sensors. The failure occurred without warning. The following day, the 12V battery was completely dead and the vehicle required a jump start to oper... Read more
Incident date: Jan 28, 2026
Safety Recall issued April 2024 for Panoramic Glass. Ford dealerships are unable to repair due to glass companies refusing to assist. This issue has been taken to all dealerships on the island, with the same results. Calling Ford recall (4 times) has finally prompted an open case and claim number #XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 28, 2026
The first sign of trouble with my 2016 Ford F-150 was that the blind spot sensor failure light came on while driving. Then the engine warning light came on and the gear indicator on the dash went blank. Also, while the truck was in forward driving motion, it lost throttle control. After stopping the truck and shutting it off, it would not restart. The check engine codes were 0706 and 0707. After c... Read more
Incident date: Feb 11, 2026
Passenger back locks stopped working first. Then driver side back locks. Now both driver and passenger front locks will not lock/unlock automatically. This is scary when not being able to get in/out of vehicle for an emergency. I have reviewed multiple complaints and it appears this is a very common Nissan problem that needs to be addressed before it becomes a bigger safety problem.
Incident date: Dec 31, 1969
I am experiencing the same malfunction with my backup camera/parking assist software that a million other VINs were recalled for. I called Toyota and was essentially told that not enough people from my cars' "batch" have complained. The malfunction is inconsistent, sometimes the camera works fine, sometimes the screen is totally black, and sometimes it freezes or goes black in the middle of backin... Read more
Incident date: Feb 11, 2026
The rear hatchback window, and it will be available until Monday when we have an appointment to replace the shattered rear hatchback window. We were in the car at a stop light and the rear window literally exploded causing some glass shards to fall into the car. We had no idea what happened except the window was totally shattered and we could not see anything out of the back window which made it i... Read more
Incident date: Apr 7, 2017
I was driving everithing was normal but suddenly the light of the Engine was on and the car lost power and the engine shut off everything happened in like one second, dont let me time or opportunity to think something safe, it was a lot of traffict on the street and the car behind almost crash on me. it was like a nigthmare.
Incident date: Jan 19, 2026
The dashboard on our vehicle has started to "melt." While there was a warranty enhancement program in the past (we did not receive notice), the problem has developed after the window for repair closed. This is a true safety issue now as visibility from the front windshield is hindered due to reflection. The dealer has asked us to contact Lexus and Lexus will not help us anymore, stating this is... Read more
Incident date: Jan 19, 2026
The dashboard on our vehicle has started to "melt." While there was a warranty enhancement program in the past (we did not receive notice), the problem has developed after the window for repair closed. This is a true safety issue now as visibility from the front windshield is hindered due to reflection. The dealer has asked us to contact Lexus and Lexus will not help us anymore, stating this is... Read more
Incident date: Feb 5, 2026
THE BACK TAILGATE GLASS SHATTERED. IT WAS PARKED, I HAD JUST TURNED IT ON. AND AS I WAS STARTING TO SHIFT IT TO REVERSE IT SHATTERED. A POP THE SOUNDOF GLASS FALLING. I SLAMMED ON BREAKS GOT OUT THE WINDOW WAS BROKEN, MISSING. ALL ALONG THE WINDSHEILD WIPER. I HAD TO GET IT FIXED AFTER 5 DAYS WAITING FOR THE GLASS TO COME IN BY SAFELITE.
Incident date: Feb 18, 2026
Moonroof rubber sealant allowing water in
Incident date: Feb 11, 2026
I turned the vehicle on and put it in reverse. The check engine light came on and it would not exceed 2mph. I hoped it was a short error but when switching to drive it also would not exceed 2mph. I immediately parked it and called a tow truck. Upon the tow arrival the vehicle would not longer change gears and showed both a check engine light and a service charging system warning. The emergency re... Read more
Incident date: Feb 11, 2026
Several things have been going wrong with this car. I have only had it for about 7 months. Minimal driving. Got the car with 84,000 miles and it now has 88,000 miles. About 2 months ago the check engine light came on. Got it into a shop and they said an oil change may possibly help with this. Got the oil change, cleared the code, drove it around and check engine light came back on. Brought it back... Read more
Incident date: Jun 20, 2025
The contact owns a 2022 Thor Scope RV built on a 2021 Ram Promaster 1500 Chassis. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
Incident date: Feb 12, 2026
Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder that will cost over $7,000 to repair. A Google search shows it is a known issue but Mazda has not extended the warranty for non-turbo models.
Incident date: Feb 2, 2026
There was a recall forced by the NTSB for a condition where the track bar adjustment nut would come loose and the truck would lose steering. The recall on the track bar was rectified by the dealer by welding the nut on the track bar. Now that the nut has been welded a proper alignment can not be preformed. There is no longer adjustment available due to the welded nut. The only way to properl... Read more
Incident date: Feb 2, 2026
There was a recall forced by the NTSB for a condition where the track bar adjustment nut would come loose and the truck would lose steering. The recall on the track bar was rectified by the dealer by welding the nut on the track bar. Now that the nut has been welded a proper alignment can not be preformed. There is no longer adjustment available due to the welded nut. The only way to properl... Read more
Incident date: Dec 20, 2025
The passenger side of my 2018 Rogue door lock actuator failed last year. I am unable to enter through my front passenger door. Earlier this year (2026) the driver side door lock actuator also failed, often leaving me locked out from both sides. I have to leave the door unlocked to ensure I can get into/out of my car.