Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 1, 2019
CONSTANT MOISTURE BUILD UP CAUSING HEADLIGHT BURNOUT A DANGEROUS SITUATION DIDN'T KNOW UNTIL POLICE PULLED ME OVER. FIVE TIMES THIS INCIDENT HAS HAPPENED. VERY EXPENSIVE FIX AND EXTREMELY EXPENSIVE REPLACEMENT. UNFAIR TO CONSUMER AUTO SHOPS SAYS THE COMPANY KNOWS ABOUT IT. A SAFETY RECALL IS NEEDED.
Incident date: Oct 15, 2019
SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY 175 HEADING TOWARDS NACOGDOCHES TX. WE HEARD A LOUD POP ALMOST LIKE A TIRE BLOWING OUT, WE GET OUT THE RENTAL CAR TO CHECK ON THE TIRES AND FOUND NOTHING. WE GOT BACK IN AND STARTED DRIVING, WHEN WE HEARD A GUSH OF WIND. WE LOOKED UP AND NOTICED THE CAR HAD A SUNROOF SO WE MOVED THE COVER BACK AND GLASS STARTED TO FLY INTO THE CAR. NOTHING HIT THE GLASS IT... Read more
Incident date: Oct 14, 2019
THERE ARE TIME WHEN I GO TO TURN MY STEERING WHEEL I AM GIVING MORE FORCE TO TURN THE CAR AND MY CAR SHOWS NO MECHANICAL DAMAGE OR ANYTHING BUT WHEN I TURN THE WHEEL IT STIFFENS UP A LOT AND IT IS NOT SMOOTH TO TURN ESPECIALLY WHEN I AM MAKING TURNS I SEE THIS AND IT IS WHEN I'M IN THE CITY MOSTLY.
Incident date: Oct 14, 2019
THERE ARE TIME WHEN I GO TO TURN MY STEERING WHEEL I AM GIVING MORE FORCE TO TURN THE CAR AND MY CAR SHOWS NO MECHANICAL DAMAGE OR ANYTHING BUT WHEN I TURN THE WHEEL IT STIFFENS UP A LOT AND IT IS NOT SMOOTH TO TURN ESPECIALLY WHEN I AM MAKING TURNS I SEE THIS AND IT IS WHEN I'M IN THE CITY MOSTLY.
Incident date: Nov 2, 2019
EVERY ONCE IN A WHILE, SEEMINGLY AFTER SLOW DRIVING WHERE THERE ARE MANY STOP SIGNS NOT TOO FAR APART, THE BRAKE LIGHT COMES ON, THE BRAKE PEDAL WEAKENS AND BRAKE SYSTEM MAKES A RATTLING NOISE WHEN THE PEDAL IS PRESSED. THEN I TURN OFF THE VEHICLE AND RESTART IT AND ALL IS BACK TO NORMAL UNTIL THE NEXT TIME, CAN BE DAYS OR SOMETIMES WEEKS.
Incident date: Oct 1, 2019
VEHICLE INDICATES PASSENGER AIRBAG OFF WHEN PASSENGER IN SEAT WITH SEAT BELT ON. AIRBAG LIGHT IS FLASHING. THIS IS OCCURRING WHILE DRIVING.
Incident date: Oct 18, 2019
PASSENGER AIRBAG SENSOR BLINKS CONTINUOUSLY. BROUGHT TO DEALERSHIP AND WAS TOLD ENTIRE SEAT MUST BE REPLACED. PRICE FOR SEAT IS MORE THAN WHAT THE CAR IS WORTH. SO PASSENGER WILL NOT BE PROTECTED IN CASE OF ACCIDENT.
Incident date: Oct 30, 2019
WHILE PARKING,THE CAR RAPIDLY ACCELERATED WITH ONLY LIGHT PRESSURE ON THE GAS PEDAL. THE CAR WAS PULLING FORWARD INTO A PARKING SPOT AND ENDED UP IN THE BUSHES.
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT HEARD A SQUEAKING NOISE WHEN SHE DEPRESSED THE ACCELERATOR PEDAL. ALSO, THE VEHICLE SHOOK WHEN STOPPING AND HESITATED WHEN ATTEMPTING TO ACCELERATE TO HIGHWAY SPEEDS. AN INDEPENDENT MECHANIC CHECKED THE VEHICLE, AFTER MULTIPLE INCIDENT HAPPEN THE NOISE GOT LOUDER AND THE STALLING GOT WORSE THE CONTACT STATED GOT TIMING CHAIN REPAIRED BUT FOUND... Read more
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT HEARD A SQUEAKING NOISE WHEN SHE DEPRESSED THE ACCELERATOR PEDAL. ALSO, THE VEHICLE SHOOK WHEN STOPPING AND HESITATED WHEN ATTEMPTING TO ACCELERATE TO HIGHWAY SPEEDS. AN INDEPENDENT MECHANIC CHECKED THE VEHICLE, AFTER MULTIPLE INCIDENT HAPPEN THE NOISE GOT LOUDER AND THE STALLING GOT WORSE THE CONTACT STATED GOT TIMING CHAIN REPAIRED BUT FOUND... Read more
Incident date: May 3, 2019
THE PHONE/BLUETOOTH CONSTANTLY DISCONNECT DEVICES THAT ARE ADDED TO BLUETOOTH. OFTEN WHEN CALLS ARE MADE FROM YOUR CELL THROUGH BLUETOOTH, THERE IS A FRYING/STATIC SOUND THAT OCCURS. YOU HAVE TO HANG UP AND PLACE YOUR CALL AGAIN. THIS HAPPENS BOTH WHILE DRIVING AND STATIONARY.
Incident date: Oct 16, 2019
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE DRIVING 60 TO 65 MPH, THE VEHICLE JERKED AND AN ABNORMAL NOISE WAS HEARD FROM THE ENGINE AREA. ALSO, THE SERVICE ENGINE INDICATOR ILLUMINATED. THE CONTACT HAD TO DECELERATE DUE TO THE NOISE. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE CODE WAS FOUND INITIALLY. THE MECHANIC RESET THE CODES, TEST DROVE THE ... Read more
Incident date: Oct 1, 2019
MY AIR BAG LIGHT HAS BEEN FLASHING THE LAST FEW MONTHS I TOOK IT TO A SHOP TO SEE IF THE COULD SCAN IT TO SEE WHAT THE PROBLEM WAS. WELL IT HAPPENS TO BE THE OCCUPANCY SEAT SENSOR, AND INFINITI DOESS NOT SELL JUST THAT PART, THEY WANT YOU TO BUY THE WHOLE LOWER PART OF THE SEAT, WHICH COMES TO LITTLE OVER 5 THOUSAND DOLLARS??!! SERIOUSLY, NOW THAT THIS ISSUE IS ON THE TABLE ANYONE WITH THE SAME IS... Read more
Incident date: Jan 1, 2019
THE DASHBOARD IS MELTING AND CAUSES REFLECTIONS AT CERTAIN ANGLES CAUSING DISTORTION IN THE VISION. A PART OF THE WIND SHIELD JUST SHOWS THE REFLECTION OF THE DASHBOARD HAMPERING ROAD VISION
Incident date: Oct 27, 2019
PASSENGER AIRBAG NOT ACTIVE LIGHT ON DASHBOARD ON ALL THE TIME REGARDLESS IF SOMEONE IS SITTING IN THE SEAT WITH SEAT BELT LATCHED . I HAVE 25,500 MILES ON THE VEHICLE AND I AM CONCERNED THE PASSENGER IS AT RISK IF THE AIRBAG WILL NOT OPERATE IN A CRASH. SEAT SENSOR DEFECTIVE PER ON-LINE FORUMS AND A $6,000.00 FIX TO REPLACE PASSENGER SEAT W SENSOR BUILT IN TO CORRECT IT.
Incident date: Oct 1, 2019
MY 2019 INFINITI QX50 FWD HAS BEEN WASTING A LOT OF FUEL COMPARED TO WHAT IS/WAS ADVERTISED ON THE WINDOW STICKER. I LEASED THE VEHICLE EXPECTING THE GAS MILEAGE TO BE SOMEWHERE BETWEEN 24 AND 31 MPG'S, BUT IN REALITY I HAVE BEEN EXPERIENCING 17 - 20 MPG. MAINTENANCE HAS BEEN PERFORMED ON THE VEHICLE AS SUGGESTED BY INFINITI, THE TIRES ARE INFLATED TO THE CORRECT TIRE PRESSURE, BUT I STILL CANNOT ... Read more
Incident date: Oct 2, 2019
MY CAR HAS A LIGHT ON WHICH REFERS TO THE PASSENGER AIRBAG.
Incident date: May 1, 2019
PASSENGER SEAT OCCUPANCY SENSOR FAILURE. THIS DISABLES THE AIRBAGS FOR THE FRONT PASSENGER. COST TO REPAIR APPROACHES THE VALUE OF THE CAR ($6K-7K). SEEMS TO BE A COMMON ISSUE WITH THIS VEHICLE.
Incident date: Sep 19, 2019
WHEN I PRESS BRAKE PEDAL DOWN THE BRAKE STARTS TO SLOW THE CAR, BUT ALL OF THE SUDDEN THE BRAKE IS COMPLETELY TO THE FLOOR. THE CAR JUST KEEPS GOING. BRAKES COMPLETELY GONE. I HAD TO USE THE E BRAKE TO STOP THE CAR FROM SLAMMING INTO ANOTHER CAR IN AN INTERSECTION. I WAS ABLE TO PULL THE CAR OFF AND ON TO A SIDE ROAD WHERE I CALLED AAA FOR A TOW. THAT UNFORTUNATELY WAS NOT THE FIRST TIME THIS HAS ... Read more
Incident date: Oct 9, 2019
MY TRUCK COMPLETELY SHUTS OFF WHILE DRIVING LONG DISTANCES ON THE FREEWAY AT SPEEDS GREATER THAN 60 MPH AND THEN SLOWING DOWN IN STOP AND GO TRAFFIC. IT ALSO FALLS DEAD ON LOCAL ROADS AT 30-40 MPH. I CAN LITERALLY PRESS THE GAS PEDAL TO THE FLOOR AND WITH NO PRESSURE TO THE ACCELERATOR. THERE ARE NO WARNING CODES OR ALERTS WHEN THIS HAPPENS. I TOOK MY VEHICLE TO THE SOUTHWEST INFINITI PAID FOR ... Read more
Incident date: Oct 9, 2019
MY TRUCK COMPLETELY SHUTS OFF WHILE DRIVING LONG DISTANCES ON THE FREEWAY AT SPEEDS GREATER THAN 60 MPH AND THEN SLOWING DOWN IN STOP AND GO TRAFFIC. IT ALSO FALLS DEAD ON LOCAL ROADS AT 30-40 MPH. I CAN LITERALLY PRESS THE GAS PEDAL TO THE FLOOR AND WITH NO PRESSURE TO THE ACCELERATOR. THERE ARE NO WARNING CODES OR ALERTS WHEN THIS HAPPENS. I TOOK MY VEHICLE TO THE SOUTHWEST INFINITI PAID FOR ... Read more
Incident date: Oct 9, 2019
THERE IS AN ELECTRICAL MALFUNCTION THAT HAS CAUSED MY HORN TO WORK ONLY WHEN THE STEERING WHEEL IS SIDEWAYS AND IT ALSO AFFECTS MY ABILITY TO CONTROL MY DRIVERS SEAT POSITIONING. THIS IS VERY DANGEROUS A CAR CUT ME OFF ON THE FREEWAY AT VERY CLOSE DISTANCE. I WOULD HAVE NEVER KNOWN THAT THERE WAS AN ISSUE IF THIS DID NOT HAPPEN.
Incident date: Oct 7, 2019
SIDE AIRBAG ON THE DRIVERS SEAT AND THE CEILING CURTAIN AIRBAGS ON THE 2ND AND 3RD ROW DEPLOYED WHILE I WAS DRIVING FOR REASON
Incident date: Oct 22, 2019
LOUD WHISTLING/WHINING SOUND FROM THE MOTOR AT START UP. EXTREME LOSS OF POWER WHEN STARTING UP A GRADE OR TO GET UP TO SPEED ON THE INTERSTATE CAUSING FEAR OF REAR END COLLISION. IT APPEARS TO BE A COMMON ISSUE WITH THIS VEHICLE THAT RESULTS IN A TIMING CHAIN OR CATALYTIC CONVERTER REPAIR, COSTING SEVERAL THOUSAND DOLLARS. IT APPEARS INFINITI IS AWARE OF THE PROBLEM BUT WON'T ISSUE A RECALL FOR ... Read more
Incident date: Oct 17, 2019
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS... Read more
Crash
Fire
1 injured
Incident date: Oct 17, 2019
TL* THE CONTACT OWNS A 2016 INFINITI QX60. THE CONTACT CALLED FROM THE BLUFFTON SOUTH CAROLINA FIRE DEPARTMENT. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE CRASHED INTO A DEER. MOMENTS LATER, FLAMES WERE PRESENT NEAR THE B POST ON THE DRIVER'S SIDE OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND DETERMINED THAT THE FLAMES WERE EITHER CAUSED BY THE WINDOW MOTOR OR THE SIDE AIR BAGS... Read more
Crash
Fire
1 injured
Incident date: Oct 1, 2019
AT APPROXIMATELY 58000 MILES, THE AIRBAG WARNING LIGHT ILLUMINATED. AFTER TAKING IT TO A DEALER, IT WAS DETERMINED THAT A $7000+ REPAIR IS NEEDED. INTERNET SEARCHES SHOWS THIS IS A DESIGN FLAW THAT INFINITI IS AWARE OF. IN FACT, THEY HAVE RECALLED SIMILAR VEHICLES WITH THE SAME DESIGN BUT NOT MY PARTICULAR VEHICLE. EITHER THE DESIGN IS INCORRECT OR IT'S NOT. THIS IS A FLAW THAT SHOULD BE ADDRESSED... Read more
Incident date: Oct 2, 2019
AIR BAG DASHBOARD LIGHT BEGAN FLASHING AND WOULD NOT TURN OFF, REGARDLESS OF WHETHER ANYONE WAS IN THE PASSENGER SEAT. FAULT CODE B1018 SHOWN WHEN CAR TAKEN TO SHOP. NO WAY TO REPAIR OTHER THAN TO REPLACE THE ENTIRE SENSOR AND PASSENGER SEAT CUSHION, WHICH IS QUOTED AT $5000-$6000 FROM THE MANUFACTURER FOR PARTS. THERE IS NO REASON THAT A DEFECTIVE PASSENGER-SIDE SEAT SENSOR SHOULD DISABLE AL... Read more
Incident date: Aug 30, 2019
DRIVING ON THE HIGHWAY IN FAST LANE DURING EVENING COMMUTE, MY INFINITY MALFUNCTIONED - RANDOM ENGINE SHUTOFF. THIS MALFUNCTION DISABLED ALL FEATURES OF VEHICLE - LIGHTS, STEERING, BRAKES, AIRBAGS, AND MORE. (THE PREVIOUS SECTION ONLY LET ME SELECT THREE AFFECTED PARTS) LUCKILY I WAS ABLE TO COAST VEHICLE TO A STOP ON THE INSIDE OF THE HIGHWAY WITHOUT CAUSING AN ACCIDENT, BEING INJURED MYSELF OR... Read more
Incident date: Aug 30, 2019
DRIVING ON THE HIGHWAY IN FAST LANE DURING EVENING COMMUTE, MY INFINITY MALFUNCTIONED - RANDOM ENGINE SHUTOFF. THIS MALFUNCTION DISABLED ALL FEATURES OF VEHICLE - LIGHTS, STEERING, BRAKES, AIRBAGS, AND MORE. (THE PREVIOUS SECTION ONLY LET ME SELECT THREE AFFECTED PARTS) LUCKILY I WAS ABLE TO COAST VEHICLE TO A STOP ON THE INSIDE OF THE HIGHWAY WITHOUT CAUSING AN ACCIDENT, BEING INJURED MYSELF OR... Read more
Incident date: Aug 30, 2019
DRIVING ON THE HIGHWAY IN FAST LANE DURING EVENING COMMUTE, MY INFINITY MALFUNCTIONED - RANDOM ENGINE SHUTOFF. THIS MALFUNCTION DISABLED ALL FEATURES OF VEHICLE - LIGHTS, STEERING, BRAKES, AIRBAGS, AND MORE. (THE PREVIOUS SECTION ONLY LET ME SELECT THREE AFFECTED PARTS) LUCKILY I WAS ABLE TO COAST VEHICLE TO A STOP ON THE INSIDE OF THE HIGHWAY WITHOUT CAUSING AN ACCIDENT, BEING INJURED MYSELF OR... Read more
Incident date: Jul 21, 2016
INSIDE MY 2008 G37 COUPE, ON THE PASSENGER SIDE , WATER IS LEAKING ONTO THE FLOORBOARD. IT LOOKS LIKE IT'S COMING FROM SOMEWHERE IN THE FIREWALL. I'VE RAN MY OWN TEST AND TRIED TO FIX IT MULTIPLE TIMES FOR 3 YEARS BUT FINALLY CAVED IN AND LOOKING FOR HELP. I THINK ITS SOMETHING MORE THAN THE SUNROOF DRAIN . WHAT CAN INFINITI DO TO HELP ME ?
Incident date: May 1, 2019
THE DASHBOARDS OF THE INFINITI FX35 BECOMES LIKE A STICKY GUMMY LIKE SUBSTANCE. THE DASHBOARDS ALSO CRACK AND CHIP WITHOUT CAUSE AND REASON AND WITHOUT DOING ANYTHING TO IT. THIS CAN HAPPEN WITHIN ONLY A COUPLE OF MONTHS OF OWNING THE VEHICLE.
Incident date: Oct 21, 2019
WHILE DRIVING AT 55 MPH, I WAS CHANGING LANES, AND THERE WAS A PIECE OF METAL IN THE ROAD. I APPLIED THE BRAKES TO SLOW DOWN. THE CAR ABRUPTLY PULLED TO RIGHT AND AND RAN INTO THE CURB ON THE RIGHT HAND SIDE OF THE ROAD. I APPLIED THE BRAKES AGAIN. THIS CAUSED THE CAR TO FLY TO THE LEFT AND HIT THE MEDIAN 2 LANES OVER, SENDING ME INTO A 360 SPIN OUT, ONCE AGAIN HITTING THE RIGHT SIDE OF THE RO... Read more
Crash
1 injured
Incident date: Oct 17, 2019
WARNING LIGHT CAME ON FOR THE PASSENGER SIDE AIR BAG SYSTEM THAT IT WAS NOT OPERATIONAL. I RESEARCHED IT AND BELIEVE IT IS A FAULTY SENSOR. THIS HAS HAPPENED TO OTHER G37S OF THE SAME MODEL YEAR. THIS IS A SAFETY ISSUE AS I BELIEVE THE WHOLE SRS SYSTEM IS NOT WORKING.
Incident date: Aug 15, 2019
MY CAR WAS CUTTING OFF AND OVER HEATING BUT IT EVENTUALLY LOCKED UP ON ME WHEN I WAS DRIVING ON THE HIGHWAY
Incident date: Oct 21, 2019
THE CAR'S COMPUTER MALFUNCTIONED WHEN PARKING THE CAR AND PRESSING THE BRAKE. THE CAR IMMEDIATELY ACCELERATED AT FULL SPEED, WENT OVER THE YELLOW MEDIAN AND HIT A POLE CAUSING AN ACCIDENT IN THE SCHOOL PARKING LOT, THE WHOLE FRONT LEFT SIDE OF THE CAR TO BE COMPLETELY DAMAGED, THE SIDE AIRBAG ON THE DRIVER'S SEAT COMING OUT, ETC.
Crash
Incident date: Oct 21, 2019
THE CAR'S COMPUTER MALFUNCTIONED WHEN PARKING THE CAR AND PRESSING THE BRAKE. THE CAR IMMEDIATELY ACCELERATED AT FULL SPEED, WENT OVER THE YELLOW MEDIAN AND HIT A POLE CAUSING AN ACCIDENT IN THE SCHOOL PARKING LOT, THE WHOLE FRONT LEFT SIDE OF THE CAR TO BE COMPLETELY DAMAGED, THE SIDE AIRBAG ON THE DRIVER'S SEAT COMING OUT, ETC.
Crash
Incident date: Oct 21, 2019
THE CAR'S COMPUTER MALFUNCTIONED WHEN PARKING THE CAR AND PRESSING THE BRAKE. THE CAR IMMEDIATELY ACCELERATED AT FULL SPEED, WENT OVER THE YELLOW MEDIAN AND HIT A POLE CAUSING AN ACCIDENT IN THE SCHOOL PARKING LOT, THE WHOLE FRONT LEFT SIDE OF THE CAR TO BE COMPLETELY DAMAGED, THE SIDE AIRBAG ON THE DRIVER'S SEAT COMING OUT, ETC.
Crash
Incident date: Oct 19, 2019
AIRBAG LIGHT CONTINUOUSLY BLINKS AND CANT BE RESET.
Incident date: Oct 18, 2019
WHILE DRIVING THE VEHICLE ON THE HIGHWAY SMOKE STARTED COMING OUT OF THE UNDERCARRIAGE AND THE VEHICLE STARTED CATCHING ON FIRE. HAD TO PULL OVER TO GET OUT AND WAIT FOR THE FIRE DEPARTMENT TO PUT IT OUT.
Fire
Incident date: Oct 10, 2019
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE DEFROSTER AND HEATER PANEL SHUT OFF AND ON WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT CALLED BERMAN INFINITI OF NILES AT (847-828-8001, LOCATED AT 5757 W TOUHY AVE, NILES, IL 60714) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CONTACT WAS I... Read more
Incident date: Oct 10, 2019
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE DEFROSTER AND HEATER PANEL SHUT OFF AND ON WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT CALLED BERMAN INFINITI OF NILES AT (847-828-8001, LOCATED AT 5757 W TOUHY AVE, NILES, IL 60714) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CONTACT WAS I... Read more
Incident date: Sep 16, 2019
TRANSMISSION WAS REPLACED BY DEALERSHIP FREE OF CHARGE LATE LAST YEAR, NOW TRANSMISSION IS SHUDDERING WHILE DRIVING AND CAR WILL NOT ACCELERATE OVER 25-35 MPH.
Incident date: Sep 16, 2019
TRANSMISSION WAS REPLACED BY DEALERSHIP FREE OF CHARGE LATE LAST YEAR, NOW TRANSMISSION IS SHUDDERING WHILE DRIVING AND CAR WILL NOT ACCELERATE OVER 25-35 MPH.
Incident date: Sep 16, 2019
TRANSMISSION WAS REPLACED BY DEALERSHIP FREE OF CHARGE LATE LAST YEAR, NOW TRANSMISSION IS SHUDDERING WHILE DRIVING AND CAR WILL NOT ACCELERATE OVER 25-35 MPH.
Incident date: Oct 11, 2019
UNINTENDED ACCELERATION. PULLING INTO A PARKING SPACE IN A SHOPPING CENTER PARKING LOT, AFTER GOING OVER A SPEED BUMP AND MAKING A LEFT HAND TURN INTO THE SPOT THE CAR ACCELERATED AND WOULD NOT STOP. PUSHING ON THE BRAKES DID NOT WORK. CAR HAS A SYSTEM TO PREVENT CRASHING IN TO AN OBJECT IN FRONT OF THE CAR BUT THAT DID NOT WORK. THE CAR STRUCK A POLE IN THE PARKING LOT DOING SIGNIFICANT DAMA... Read more
Crash
Incident date: Oct 11, 2019
UNINTENDED ACCELERATION. PULLING INTO A PARKING SPACE IN A SHOPPING CENTER PARKING LOT, AFTER GOING OVER A SPEED BUMP AND MAKING A LEFT HAND TURN INTO THE SPOT THE CAR ACCELERATED AND WOULD NOT STOP. PUSHING ON THE BRAKES DID NOT WORK. CAR HAS A SYSTEM TO PREVENT CRASHING IN TO AN OBJECT IN FRONT OF THE CAR BUT THAT DID NOT WORK. THE CAR STRUCK A POLE IN THE PARKING LOT DOING SIGNIFICANT DAMA... Read more
Crash
Incident date: Oct 11, 2019
UNINTENDED ACCELERATION. PULLING INTO A PARKING SPACE IN A SHOPPING CENTER PARKING LOT, AFTER GOING OVER A SPEED BUMP AND MAKING A LEFT HAND TURN INTO THE SPOT THE CAR ACCELERATED AND WOULD NOT STOP. PUSHING ON THE BRAKES DID NOT WORK. CAR HAS A SYSTEM TO PREVENT CRASHING IN TO AN OBJECT IN FRONT OF THE CAR BUT THAT DID NOT WORK. THE CAR STRUCK A POLE IN THE PARKING LOT DOING SIGNIFICANT DAMA... Read more
Crash
Incident date: Oct 15, 2016
WHEN I AM DRIVING (PRESSING THE GAS) AN INCONSISTENT RANDOM CLICKING NOISE THAT'S AFFECTING THE BRAKE SYSTEM AND USAGE IS HEARD. IT'S DIFFICULT TO ACCELERATE. IN THE PAST, I WOULD SIMPLY TURN OFF THE VEHICLE AND TURN IT BACK ON AND THE NOISE WOULD STOP. IT WAS DIFFICULT TO EXPLAIN AND SHOW TO ANY MECHANIC BECAUSE IT DOES IT RANDOMLY AND UNEXPECTEDLY, THEREFORE IT WOULD NEVER DO IT WHEN NEEDED. I W... Read more