Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 19, 2019
MY VEHICLE HAS AN OPTIONAL TECH PACKAGE THAT PROVIDES FORWARD BRAKING, LANE DEPARTURE AND BACKUP BRAKING. APPARENTLY WHEN I HIT A POTHOLE, THESE SAFETY FEATURES OCCASIONALLY TURN OFF. IV'E HAD THESE CAR FOR 4 1/2 YEARS AND BECAME AWARE OF THIS PROBLEM ABOUT 6 MONTHS AGO. I'M HAVE BECOME DEPENDENT ON THESE SAFETY ENHANCEMENTS AND NO-LONGER FEEL COMFORTABLE WHEN DRIVING. I HAVE COMPLAINED THE ... Read more
Incident date: Nov 21, 2019
CAR SEAT PASSENGER FAULT CODE B-1018 SENSOR IN SEAT CUSHION IS DEFECTIVE WHICH PREVENTS AIR BAG FROM DEPLOYING FOR PASSENGERS.
Incident date: Nov 21, 2019
CAR SEAT PASSENGER FAULT CODE B-1018 SENSOR IN SEAT CUSHION IS DEFECTIVE WHICH PREVENTS AIR BAG FROM DEPLOYING FOR PASSENGERS.
Incident date: Jul 1, 2019
OCCUPANT CLASSIFICATION SYSTEM MALFUNCTION. I HAVE A 2007 INFINITI G35 WITH 144000 MILES, NEVER HAD ANY ACCIDENT BEFORE. RECENTLY THE AIR BAG LIGHT STARTED FLASHING FOR NO APPARENT REASON. I TOOK IT TO THE INFINITI DEALER AND WAS TOLD IT WAS THE PASSENGER AIR BAG SENSOR IN THE FRONT PASSENGER SEAT THAT WAS BAD, AND WOULD COST SEVERAL THOUSANDS DOLLAR TO FIX. AFTER DOING RESEARCH IT SUGGESTS THIS I... Read more
Incident date: Nov 4, 2019
THE DRIVER SEAT ON THIS VEHICLE IS LOOSE. IT ROCKS WHEN I DRIVE. THE VEHICLE IS STILL UNDER WARRANTY; HOWEVER, THE MANUFACTURER/DEALERSHIP HAS NOT RESOLVED THIS ISSUE. I HAVE REPORTED SEVERAL CONCERNS REGARDING THIS VEHICLE.
Incident date: Nov 4, 2019
THE DRIVER SEAT ON THIS VEHICLE IS LOOSE. IT ROCKS WHEN I DRIVE. THE VEHICLE IS STILL UNDER WARRANTY; HOWEVER, THE MANUFACTURER/DEALERSHIP HAS NOT RESOLVED THIS ISSUE. I HAVE REPORTED SEVERAL CONCERNS REGARDING THIS VEHICLE.
Incident date: Sep 11, 2019
TL* THE CONTACT OWNS A 2019 INFINITI QX60. WHILE THE CONTACT WAS BACKING OUT OF HIS DRIVEWAY, THERE WAS A BLINDSPOT ON THE BACK UP CAMERA AND HE BACKED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE CONTACT STATED THAT HE RECENTLY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V654000 (BACK OVER PREVENTION). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR... Read more
Incident date: Nov 9, 2014
STICKY DASH BOARD ISSUE. THE DASH BOARD MELTS IN THE SUN AND FEELS STICKY TO THE TOUCH. APPEARS TO BE A COMMON ISSUE IN SEVERAL MODELS. IT HAPPENED WITH MY CURRENT G37 AND PRIOR 2007 G35 SEDAN THAT I OWNED. I FILED A CLAIM WITH MY INSURANCE AND DASHBOARD WAS REPLACED. NEW DASHBOARD IS MADE OUT OF A DIFFERENT MATERIAL AND IS NO LONGER MELTING OR STICKING. INFINITI IS AWARE OF THE ISSUE AND A L... Read more
Incident date: Nov 26, 2019
THE DASH ON MY VEHICLE HAS BEEN SLOWLY CRACKING AND FALLING APART FOR ABOUT 2 YEARS. MORE AND MORE FRACTURES ARE OCCURRING ON THE VEHICLE AS IT SITS. THIS IS A KNOWN ISSUE AND WAS RECALLED ON MY 2004 LEXUS RX330 A FEW YEARS AGO FOR THE SAME EXACT PROBLEM. THIS IS CLEARLY A MANUFACTURING DEFECT AND SHOULD BE ADDRESSED BY INFINITI OR THE DASH MANUFACTURER.
Incident date: Nov 24, 2019
VEHICLE'S ENGINE STALLED (SHUTTERED, ACCELERATION LOST, FELT LIKE CHOKING) AT HIGHWAY SPEEDS, ABOUT 50-60 MPH, CREATING A DANGEROUS SITUATION AND I NEEDED TO PULL OVER ONTO THE SHOULDER IMMEDIATELY AS THE CAR DECELERATED TO UNDER 30 WITHIN SECONDS. THE CHECK ENGINE LIGHT CAME ON SOON AFTER. SEARCHED "2009 INFINITI G37 ENGINE SPUTTERING" WITH HUNDREDS OF SIMILAR RESULTS, SOMEHOW INFINITI DEALERSHIP... Read more
Incident date: Nov 24, 2019
VEHICLE'S ENGINE STALLED (SHUTTERED, ACCELERATION LOST, FELT LIKE CHOKING) AT HIGHWAY SPEEDS, ABOUT 50-60 MPH, CREATING A DANGEROUS SITUATION AND I NEEDED TO PULL OVER ONTO THE SHOULDER IMMEDIATELY AS THE CAR DECELERATED TO UNDER 30 WITHIN SECONDS. THE CHECK ENGINE LIGHT CAME ON SOON AFTER. SEARCHED "2009 INFINITI G37 ENGINE SPUTTERING" WITH HUNDREDS OF SIMILAR RESULTS, SOMEHOW INFINITI DEALERSHIP... Read more
Incident date: Nov 24, 2019
VEHICLE'S ENGINE STALLED (SHUTTERED, ACCELERATION LOST, FELT LIKE CHOKING) AT HIGHWAY SPEEDS, ABOUT 50-60 MPH, CREATING A DANGEROUS SITUATION AND I NEEDED TO PULL OVER ONTO THE SHOULDER IMMEDIATELY AS THE CAR DECELERATED TO UNDER 30 WITHIN SECONDS. THE CHECK ENGINE LIGHT CAME ON SOON AFTER. SEARCHED "2009 INFINITI G37 ENGINE SPUTTERING" WITH HUNDREDS OF SIMILAR RESULTS, SOMEHOW INFINITI DEALERSHIP... Read more
Incident date: Jan 16, 2016
ENGINE AND/OR TRANSMISSION LOST TORQUE POWER. SINCE 2016 WHILE CAR ONLY HAD 11,000 MILES ALL OF THE SUDDEN CAR LOST TORQUE POWER WHILE ACCELERATING. CHECK ENGINE INDICATOR HAS NEVER LIGHT UP AND DEALER CONSULT SCANNER HAS NEVER FOUND THE ISSUE. STILL CAR DOESNT HAVE SAME ACCELERATION NOR TORQUE WHILE GOING 0-60MPH. ALREADY I'VE SEEN SO FAR 4 CARS OF THE SAME YEAR WITH SPEED SENSOR PROBLEMS AND RE... Read more
Incident date: Jan 16, 2016
ENGINE AND/OR TRANSMISSION LOST TORQUE POWER. SINCE 2016 WHILE CAR ONLY HAD 11,000 MILES ALL OF THE SUDDEN CAR LOST TORQUE POWER WHILE ACCELERATING. CHECK ENGINE INDICATOR HAS NEVER LIGHT UP AND DEALER CONSULT SCANNER HAS NEVER FOUND THE ISSUE. STILL CAR DOESNT HAVE SAME ACCELERATION NOR TORQUE WHILE GOING 0-60MPH. ALREADY I'VE SEEN SO FAR 4 CARS OF THE SAME YEAR WITH SPEED SENSOR PROBLEMS AND RE... Read more
Incident date: Jan 16, 2016
ENGINE AND/OR TRANSMISSION LOST TORQUE POWER. SINCE 2016 WHILE CAR ONLY HAD 11,000 MILES ALL OF THE SUDDEN CAR LOST TORQUE POWER WHILE ACCELERATING. CHECK ENGINE INDICATOR HAS NEVER LIGHT UP AND DEALER CONSULT SCANNER HAS NEVER FOUND THE ISSUE. STILL CAR DOESNT HAVE SAME ACCELERATION NOR TORQUE WHILE GOING 0-60MPH. ALREADY I'VE SEEN SO FAR 4 CARS OF THE SAME YEAR WITH SPEED SENSOR PROBLEMS AND RE... Read more
Incident date: Nov 20, 2019
VEHICLE WILL BE RUNNING AND SUDDENLY AND WITH NO WARNING, THE TRANSMISSION WILL NOT PROVIDE POWER TO THE WHEELS. ENGINE WILL NOT REV UNLESS IN NEUTRAL. THIS WILL HAPPEN WHILE THE CAR IS IN MOTION. I WAS DRIVING IN THE FAST LANE OF A 3 LANE HIGHWAY OVER A BRIDGE WHEN THE CAR SUDDENLY LOST POWER. ENGINE WAS RUNNING BUT NO POWER WAS BEING TRANSMITTED TO THE WHEELS. ENGINE WOULD REV IN NEUTRAL BU... Read more
Incident date: Nov 16, 2019
PASSENGER AIR BAG NOT WORKING DUE TO A FAULTY PRESSURE SWITCH IN PASSENGER SEAT. THE PROBLEM OCCURRED WHEN THE VEHICLE WAS DRIVING 60 MPH DOWN A STRAIGHT SMOOTH HIGHWAY.
Incident date: Nov 11, 2019
G37 2012' INFINITI JOURNEY COUPE. VIN. # [XXX] MY AIR BAG LIGHT ON MY DASH BOARD, INDICATED THAT MY PASSENGER SIDE AIR BAG HAS BEEN DISABLED. CHECK IF THERE'S A FIX! ,,,,IT WAS SUGGESTED THAT IT MUST BE BROUGHT BACK TO THE DEALER TO CHECK OUT! SERVICE CHG. $150. IF IT MUST BE REPAIRED THE COST TO REPAIR THE ISSUE...A CHG. TO REPAIR & REPLACE THE CONTROLLER & FRONT PASSENGER SEAT WOULD BE IN EX... Read more
Incident date: Apr 2, 2018
I PURCHASED THIS VEHICLE AS A NEW VEHICLE. SHORTLY AFTER PURCHASING THE VECHICLE I BEGAN TO HEAR RATTLING AND NOISES. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REFUSED TO OFFER ASSISTANCE. THE MANUFACTURER DID ASSIST. THEY SENT AN INSPECTOR IN TO REVIEW THE VEHICLE AND THEY GAVE ME COMPENSATION FOR MY NUMEROUS SERVICE VISITS. HOWEVER THE RATTLING REMAINS. ADDITIONALLY THE DRIVER SEAT MOVES BAC... Read more
Incident date: Apr 2, 2018
I PURCHASED THIS VEHICLE AS A NEW VEHICLE. SHORTLY AFTER PURCHASING THE VECHICLE I BEGAN TO HEAR RATTLING AND NOISES. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REFUSED TO OFFER ASSISTANCE. THE MANUFACTURER DID ASSIST. THEY SENT AN INSPECTOR IN TO REVIEW THE VEHICLE AND THEY GAVE ME COMPENSATION FOR MY NUMEROUS SERVICE VISITS. HOWEVER THE RATTLING REMAINS. ADDITIONALLY THE DRIVER SEAT MOVES BAC... Read more
Incident date: Apr 2, 2018
I PURCHASED THIS VEHICLE AS A NEW VEHICLE. SHORTLY AFTER PURCHASING THE VECHICLE I BEGAN TO HEAR RATTLING AND NOISES. I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY REFUSED TO OFFER ASSISTANCE. THE MANUFACTURER DID ASSIST. THEY SENT AN INSPECTOR IN TO REVIEW THE VEHICLE AND THEY GAVE ME COMPENSATION FOR MY NUMEROUS SERVICE VISITS. HOWEVER THE RATTLING REMAINS. ADDITIONALLY THE DRIVER SEAT MOVES BAC... Read more
Incident date: Nov 11, 2019
I AM UNABLE TO PUT FUEL IN MY CAR. THE GAS JUST RUNS OUT OF THE GAS TANK WHEN I AM TRYING TO ENTER THE GAS. IT KEEPS MAKING A CLICKING SOUND. I FEEL UNSAFE BECAUSE I DON'T KNOW IF I HAVE ANY GAS IN THE CAR AND I AM AFRAID THE CAR WILL RUN OUT OF GAS
Incident date: Sep 1, 2019
TL* THE CONTACT OWNS A 2012 INFINITI M56. WHEN THE STEERING WHEEL WAS LOWERED TO BE ADJUSTED AT A CERTAIN DEGREE, IT SEIZED OR BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL FOR THE FAILURE. THE DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Incident date: Nov 20, 2019
2012 INFINITE G37X. CONSUMER WRITES IN REGARD TO DRIVER SIDE REAR DOOR NOT OPENING. *AS THE CONSUMER STATED HE NO LONGER OWNS THE VEHICLE. *JS
Incident date: Oct 9, 2019
GAS MILEAGE IS VERRY BAD ! IN CITY ONLY MY CAR GIVE ME 14 MPG AND HWY 18MPG INFINITI SAY IS. 20MPG CITY AND 29HWY. AND COMBINED 22MPG
Incident date: Sep 5, 2019
MY 2017 INFINITI Q60 3.0 RWD IS GIVING ME LOW GAS MILEAGE RANGE LIKE 3.5 MPG, 11MPG, 13MPG, 14MPG, MAX 15 IN THE CITY AND THE MOST THAT GOES UP IN THE HIGH WAY 17MPG. I USE GASOLINE 93 I HAVE TRIED DIFFERENT GAS STATIONS
Incident date: Oct 17, 2019
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A V... Read more
Incident date: Oct 17, 2019
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A V... Read more
Incident date: Oct 17, 2019
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A V... Read more
Incident date: Mar 12, 2019
TL* THE CONTACT'S SIBLING OWNS A 2019 INFINITI Q60 COUPE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED INDEPENDENTLY. THE CONTACT STATED THAT THERE WAS NO OTHER VEHICLE IN THE IMMEDIATE VICINITY. THE VEHICLE WAS TAKEN TO FETTE INFINITI (1137 US-46, CLIFTON, NJ 07013, (973) 320-7508) TO BE DIAGNOSED, BUT THE CONTACT WAS INFORMED THAT THE VEHIC... Read more
Incident date: Aug 1, 2019
AIRBAG WARNING LIGHT FLASHING. DEALER EVALUATION SHOWED OCCUPANT SEAT SENSOR UNIT FAILURE. TOLD WHOLE BOTTOM SEAT ASSY NEEDS TO BE REPLACED. PART ALONE IS $6500+ I FEEL THIS SHOULD BE COVERED BY THE MANUFACTURER. THERE WAS NO ACCIDENT, COLLISION, TRAUMA, ETC. WARNING LIGHT BEGAN IN AUGUST 2019. EXTENDED WARRANTEE EXPIRED 7/31/19
Incident date: Aug 1, 2019
AIRBAG WARNING LIGHT FLASHING. DEALER EVALUATION SHOWED OCCUPANT SEAT SENSOR UNIT FAILURE. TOLD WHOLE BOTTOM SEAT ASSY NEEDS TO BE REPLACED. PART ALONE IS $6500+ I FEEL THIS SHOULD BE COVERED BY THE MANUFACTURER. THERE WAS NO ACCIDENT, COLLISION, TRAUMA, ETC. WARNING LIGHT BEGAN IN AUGUST 2019. EXTENDED WARRANTEE EXPIRED 7/31/19
Incident date: May 22, 2019
TL* THE CONTACT OWNED A 2013 INFINITI G37. THE CONTACT STATED THAT THE VEHICLE WAS REAR ENDED WHILE AT A STOP LIGHT, CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION, AND INJURIES TO THE LOWER BACK, LEFT ROTATOR CUP, AND LEFT ARM THAT REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER WAS ALSO INJURED AND REQUIRED MEDICAL ATTENTION. A PO... Read more
Crash
2 injured
Incident date: Nov 16, 2019
I HAVE A 2009 INFINITI G37 WITH THE DASHBOARD ALL CRACKED. THIS WAS A PROBLEM AS WELL IN MY 2006 INFINITI M35. WHEN MY PREVIOUS INFINITI HAD THE WHOLE DASHBOARD CRACKED IT WAS A RECALL AND I TOOK IT TO INFINITI AND HAD IT REPLACED. I THOUGHT THE SAME WOULD HAPPEN FOR THIS ONE SINCE IT'S THE SAME EXACT PROBLEM BUT I FIND THERE IS NO RECALL FOR THIS MODEL. I BELIEVE IT HAD TO DO SOMETHING WITH THE A... Read more
Incident date: Nov 16, 2019
I HAVE A 2009 INFINITI G37 WITH THE DASHBOARD ALL CRACKED. THIS WAS A PROBLEM AS WELL IN MY 2006 INFINITI M35. WHEN MY PREVIOUS INFINITI HAD THE WHOLE DASHBOARD CRACKED IT WAS A RECALL AND I TOOK IT TO INFINITI AND HAD IT REPLACED. I THOUGHT THE SAME WOULD HAPPEN FOR THIS ONE SINCE IT'S THE SAME EXACT PROBLEM BUT I FIND THERE IS NO RECALL FOR THIS MODEL. I BELIEVE IT HAD TO DO SOMETHING WITH THE A... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2013 INFINITI JX35. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE VEHICLE. USUALLY, WHILE AT A STOP SIGN, THE VEHICLE SHUDDERED. THE VEHICLE WAS TAKEN TO BREWBAKER DODGE CHRYSLER JEEP RAM FIAT OF MONTGOMERY (300 EASTERN BLVD, MONTGOMERY, AL 36117, (334) 279-0174), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT ME... Read more
Incident date: Nov 8, 2019
AIRBAG LIGHT SHOWS AND BLINKS AFTER STARTING THE VEHICLE AND WHILE DRIVING. DEALERSHIPS WANT OVER $6000 FOR PART. AIRBAG SYSTEM WILL NOT ACTIVATE UNLESS NEW CONTROL SYSTEM IS INSTALLED. DASH LIGHT BLINKS WHENEVER VEHICLE IS ON. HAVE REST MULTIPLE TIMES, BUT THE BLINKING COMINGS BACK.
Incident date: Oct 3, 2019
I HAVE BEEN COMPLAINING ABOUT MY BRAKE LIGHT WARMING WHILE VEHICLE IS IN MOTION TO INFINITY FOR 13 YEARS TO INFINITY OF VANNUYS ( THE ONLY DEALER THAT SERVICES MY VEHICLE). WHY OLE THIS 6000 LB VEHICLE IS MOTION AND THIS SAFETY HAZARD OCCURS, DEPRESSING THE BRAKE PEDAL DOES. IT STOP THE VEHICLE PROMPTLY AS THE BRAKE SYSTEM SHOULD AND A LOUD METAL GRINDING NOISE IS PRODUCED. I HAVE HAD MY VEHICLE T... Read more
Incident date: Oct 3, 2019
I HAVE BEEN COMPLAINING ABOUT MY BRAKE LIGHT WARMING WHILE VEHICLE IS IN MOTION TO INFINITY FOR 13 YEARS TO INFINITY OF VANNUYS ( THE ONLY DEALER THAT SERVICES MY VEHICLE). WHY OLE THIS 6000 LB VEHICLE IS MOTION AND THIS SAFETY HAZARD OCCURS, DEPRESSING THE BRAKE PEDAL DOES. IT STOP THE VEHICLE PROMPTLY AS THE BRAKE SYSTEM SHOULD AND A LOUD METAL GRINDING NOISE IS PRODUCED. I HAVE HAD MY VEHICLE T... Read more
Incident date: Nov 12, 2019
TL* THE CONTACT OWNS A 2015 INFINITI QX60. WHILE TRAVELING 50 MPH, THE CONTACT WAS PULLED OVER BY A POLICE OFFICER BECAUSE THE PASSENGER SIDE HEADLIGHT BULB WAS BURNED OUT. THE CONTACT TOOK THE VEHICLE TO INFINITI OF SAN ANTONIO (12150 W INTERSTATE 10, SAN ANTONIO, TX 78230, (210) 941-4445) WHERE IT WAS DIAGNOSED THAT MOISTURE SEEPED INTO THE HEADLIGHT AND CAUSED THE BURN OUT. THE CONTACT WAS GIVE... Read more
Incident date: Mar 15, 2019
DRIVING ON INTERSTATE AT 70 MPH WITH ACTIVE CRUISE ENGAGED. THE INSTRUMENTATION ALL WENT BLACK, CRUISE CONTROL RELEASED BUT ENGINE CONTINUED RUNNING AND I USED MANUAL ACCELERATION IN ORDER TO MAINTAIN SPEED IN THE FLOW OF TRAFFIC. AFTER APPROXIMATELY 30 SECONDS THE SYSTEM RE BOOTED. INSTRUMENTATION CAME BACK ON AND I RESET ACTIVE CRUISE CONTROL AND ALL APPEARED OK. AFTER A FEW DAYS WE WERE RETURNI... Read more
Incident date: May 30, 2019
AIR BAG LIGHT RECENTLY CAME ON. I TOOK TO THE DEALER AND AFTER PAYING A DIAGNOSTIC FEE OF $170 THEY SAID "THE SEAT CUSHION NEEDS TO BE REPLACED, OCCUPANT SENSOR IS PART OF IT AND IT WOULD COST ABOUT $7,000+. WITH SO MANY SIMILAR COMPLAINTS, THIS SHOULD BE A RECALL.
Incident date: Apr 11, 2019
THE PASSENGER AIRBAG SENSOR REMAINS OFF EVEN WHEN AN ADULT IS SITTING IN THE SEAT. INFINITE DOESN'T CONSIDER IT A SAFETY ISSUE EVEN THOUGH MANY OF THEIR G37 MODELS HAVE THIS ISSUE SO NO RECALL. THE ONLY FIX IS TO REPLACE THE SEAT FOR$6,000 OR MORE ON A CAR WORTH $8,000 NOW.
Incident date: Aug 2, 2016
WHEN SLOWING TO A STOP ON A CITY STREET DOWNWARD INCLINE THE BRAKES WILL FADE AND THE SEAT BELT PRETENSIONER WILL FIRE. SEEMS TO BE RELATED TO INTELLIGENT BRAKE ASSIST OR ABS SYSTEM. I HAVE READ ABOUT OTHERS HAVING THE IDENTICAL OR SIMILAR PROBLEMS ON LINE BUT INFINITY ACTS LIKE THEY NEVER HEARD OF THE PROBLEM. WE HAVE TAKEN THE CAR TO THE DEALERSHIP WITH NO RESOLUTION OF THE ISSUE. WE GET THE R... Read more
1 injured
Incident date: Aug 2, 2016
WHEN SLOWING TO A STOP ON A CITY STREET DOWNWARD INCLINE THE BRAKES WILL FADE AND THE SEAT BELT PRETENSIONER WILL FIRE. SEEMS TO BE RELATED TO INTELLIGENT BRAKE ASSIST OR ABS SYSTEM. I HAVE READ ABOUT OTHERS HAVING THE IDENTICAL OR SIMILAR PROBLEMS ON LINE BUT INFINITY ACTS LIKE THEY NEVER HEARD OF THE PROBLEM. WE HAVE TAKEN THE CAR TO THE DEALERSHIP WITH NO RESOLUTION OF THE ISSUE. WE GET THE R... Read more
1 injured
Incident date: Nov 9, 2018
MY CAR IS BURNED TO MUCH OIL I HAVE OIL CONSUMPTION
Incident date: Nov 9, 2018
MY CAR IS BURNED TO MUCH OIL I HAVE OIL CONSUMPTION
Incident date: Sep 30, 2019
AIRBAG LIGHT CAME ON & BLINKING FOR ABOUT A MONTH. 2009 INFINITI G37. TOOK CAR FOR REPAIR & WAS ADVISED OVER 5K TO REPAIR SENSOR UNDER PASSENGER SEAT. CAR HAS ONLY 35,000 MILES & HADN'T EVEN BEEN DRIVEN ALL SUMMER AND NO ONE EVER SITS IN PASSENGER SEAT! THIS IS DEFINITELY A DEFECT THAT WARRANTS A RECALL BECAUSE THERE ARE MANY, MANY OTHER COMPLAINTS ABOUT THIS SAME PROBLEM ALL OVER INTERNET. INFIN... Read more
Incident date: Nov 1, 2019
CONSTANT MOISTURE BUILD UP CAUSING HEADLIGHT BURNOUT A DANGEROUS SITUATION DIDN'T KNOW UNTIL POLICE PULLED ME OVER. FIVE TIMES THIS INCIDENT HAS HAPPENED. VERY EXPENSIVE FIX AND EXTREMELY EXPENSIVE REPLACEMENT. UNFAIR TO CONSUMER AUTO SHOPS SAYS THE COMPANY KNOWS ABOUT IT. A SAFETY RECALL IS NEEDED.