Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Aug 15, 2019
THIS VEHICLE HAS THE PRO-PILOT ASSIST WHICH KEEPS THE VEHICLE BETWEEN THE LINES CENTERED. IT IS AN AUTO STEER. WE HAVE HAD NUMEROUS TIMES WHERE THE STEERING WILL GO FROM LINE TO LINE, IT WILL CROSS THE LINE PUT YOU ON SHOULDER, CROSS THE CENTER OR EVEN MOVE YOU INTO ANOTHER LANE WITH TRAFFIC IN IT. WE HAVE COMPLAINED TO DEALERSHIP, THEY TOOK IT FOR A WEEK SAID THEY FOUND NOTHING WRONG. WITHIN... Read more
Incident date: Sep 24, 2019
AIR BAG LIGHT FLASHES SEEMS TO BE COMMON PROBLEM DEALER WANTED CLOSE TO 4K TO REPLACE SEAT SENSOR FOR DRIVER/PASSENGER SHOULD BE A COMPLETE RECALL ON THIS THATA MORS THEN CAR IS WORTH
Incident date: Sep 20, 2019
WHEN DRIVING, THE BRAKE LIGHT COMES ON FOR NO REASON AND CAUSES THE BRAKES TO WORK INAPPROPRIATELY. IT BECOMES VERY HARD TO BRAKE. THE BRAKES SEEM TO FALL THROUGH AND THERE IS A GRINDING SOUND FROM THE BRAKES. IF I TURN THE VEHICLE OFF, AND THEN BACK ON IT WORKS FINE. THEN IT HAPPENS AGAIN SPARATICALLY.
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2019 INFINITI Q70. WHEN THE CONTACT FIRST DROVE THE VEHICLE IN THE MORNING, IT HESITATED TO ACCELERATE. INFINITI OF CORAL GABLES (2701 S LE JEUNE RD, CORAL GABLES, FL 33134, (786) 619-3009) STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER SO IT COULD EASE IN AND FULLY ACCELERATE ON THE ROAD. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY RELY ON THE DEALER FOR DIAGNO... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNS A 2019 INFINITI Q70. WHEN THE CONTACT FIRST DROVE THE VEHICLE IN THE MORNING, IT HESITATED TO ACCELERATE. INFINITI OF CORAL GABLES (2701 S LE JEUNE RD, CORAL GABLES, FL 33134, (786) 619-3009) STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER SO IT COULD EASE IN AND FULLY ACCELERATE ON THE ROAD. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY RELY ON THE DEALER FOR DIAGNO... Read more
Incident date: Sep 18, 2019
I'VE OWNED THE JX35 SINCE BUYING IT NEW IN 2013. AT 92K+ WAS TOLD BY THE DEALER'S SERVICE DEPARTMENT THAT THE TRANSMISSION HAS FAILED, HOWEVER MY VIN ISN'T PART OF THE SELECT VEHICLES RECALLED FOR REPAIR. SO VERY DISAPPOINTING, AS I LOVE THIS CAR AND IT WILL COST MORE TO REPAIR IT THAN IT IS WORTH.
Incident date: Sep 14, 2019
I PURCHASED A USED 2013 INFINITI JX35 IN AUG OF 2017. WE HAVE LIKED THE CAR AND HAD NO ISSUES. THIS WEEKEND, WHILE DRIVING MY WIFE AND 3 GIRLS ON THE HIGHWAY, WHEN I WENT TO ACCELERATE, THE CAR WOULD NOT SHIFT GEARS AND WOULD NOT INCREASE IN SPEED. BOTH MY WIFE AND I REALIZED SOMETHING WAS NOT RIGHT, AS THE RPM'S INCREASED, BUT THE VEHICLE DID NOT INCREASE IN SPEED. FURTHER I STRUGGLED TO GET ... Read more
Incident date: Sep 10, 2019
A CHECK ENGINE LIGHT (CEL) APPEARED ON MY 2011 INFINITI QX56 AT 89K MILES. ERROR IS A BAD CATALYTIC CONVERTER ON BANK 1. THE EXACT MESSAGE ON ODB2 READER IS: P0420 CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD BANK 1. THIS ISSUE JUST HAPPENED AFTER I JUST REPLACED A BAD O2 SENSOR AFTER A CEL.
Incident date: Sep 5, 2019
IN MY CAR, MY RADIATOR FAILED. THAT THEN MADE THE TRANSMISSION FLUID AND THE COOLANT MIX. MY FLUID IN MY RADIATOR AND TRANSMISSION ARE LIKE SLIME IN THERE. MY CAR DOESN'T FUNCTION LIKE IT SHOULD.
Incident date: Sep 5, 2019
IN MY CAR, MY RADIATOR FAILED. THAT THEN MADE THE TRANSMISSION FLUID AND THE COOLANT MIX. MY FLUID IN MY RADIATOR AND TRANSMISSION ARE LIKE SLIME IN THERE. MY CAR DOESN'T FUNCTION LIKE IT SHOULD.
Incident date: Aug 16, 2019
TL* THE CONTACT OWNS A 1996 INFINITI I30. WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ACTIVATED, IT FAILED TO DEACTIVATE. PRIOR TO THE FAILURE, THE CONTACT WOULD DEPRESS THE CRUISE CONTROL BUTTON TO DEACTIVATE THE FEATURE. CURRENTLY, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO DEACTIVATE THE CRUISE CONTROL. THERE WERE NO WARNING INDICATORS ILLUMINATED. ALSO, THE CONTACT WAS UNABLE TO TURN THE I... Read more
Incident date: Aug 16, 2019
TL* THE CONTACT OWNS A 1996 INFINITI I30. WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ACTIVATED, IT FAILED TO DEACTIVATE. PRIOR TO THE FAILURE, THE CONTACT WOULD DEPRESS THE CRUISE CONTROL BUTTON TO DEACTIVATE THE FEATURE. CURRENTLY, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO DEACTIVATE THE CRUISE CONTROL. THERE WERE NO WARNING INDICATORS ILLUMINATED. ALSO, THE CONTACT WAS UNABLE TO TURN THE I... Read more
Incident date: Aug 15, 2019
STERO AND CLIMATE CONTROL INTO. CAN'T CONTROL STERO FROM STEERING WHEEL. A/C STUCK ON HIGH. OCCURRED WHILE DRIVING. I STOPPED , WHEN I GOT BACK IN CAR AND STARTED IT RADIO AND AC CONTROLS WERE GONE. THE MONTH OR SO PRIOR THE CD PLAYER QUIT AND RADIO WOULD POP IN AND OUT.
Incident date: Sep 12, 2019
FIRST INSTANCE: WHILE DRIVING ON THE HIGHWAY GOING 60MPH MY CAR POWERED DOWN, PREVENTING ME FROM CONTROLLING THE CAR. THE GAUGES AND LIGHTS INSIDE THE CAR WENT DARK AND MPH WENT TO 0. I LOST ELECTRICAL POWER AND AFTER 1 MINUTE THE CAR IS BACK TO NORMAL. SECOND INSTANCE: AS I WAS PULLING INTO A DRIVEWAY AND WENT OVER A BUMP THE CAR LOST POWER AND POWERED DOWN, I NATURALLY PRESSED THE GAS BEFORE I U... Read more
Incident date: Sep 12, 2019
FIRST INSTANCE: WHILE DRIVING ON THE HIGHWAY GOING 60MPH MY CAR POWERED DOWN, PREVENTING ME FROM CONTROLLING THE CAR. THE GAUGES AND LIGHTS INSIDE THE CAR WENT DARK AND MPH WENT TO 0. I LOST ELECTRICAL POWER AND AFTER 1 MINUTE THE CAR IS BACK TO NORMAL. SECOND INSTANCE: AS I WAS PULLING INTO A DRIVEWAY AND WENT OVER A BUMP THE CAR LOST POWER AND POWERED DOWN, I NATURALLY PRESSED THE GAS BEFORE I U... Read more
Incident date: Sep 12, 2019
FIRST INSTANCE: WHILE DRIVING ON THE HIGHWAY GOING 60MPH MY CAR POWERED DOWN, PREVENTING ME FROM CONTROLLING THE CAR. THE GAUGES AND LIGHTS INSIDE THE CAR WENT DARK AND MPH WENT TO 0. I LOST ELECTRICAL POWER AND AFTER 1 MINUTE THE CAR IS BACK TO NORMAL. SECOND INSTANCE: AS I WAS PULLING INTO A DRIVEWAY AND WENT OVER A BUMP THE CAR LOST POWER AND POWERED DOWN, I NATURALLY PRESSED THE GAS BEFORE I U... Read more
Incident date: Aug 1, 2019
THE PASSENGER AIRBAG LIGHT STAYS ON CONSTANTLY. WE HAD THE DEALERSHIP DO A DIAGNOSTIC ON IT AND CAME BACK THAT THE OCCUPANT CONTROL SENSOR UNIT IN THE PASSENGER SEAT IS BAD AND THEY WANT 6400.00 TO FIX IT!! IRONICALLY, OTHER 2007-2008 INFINITY EX35 MODELS WERE RECALLED FOR THE SAME ISSUE, EXCEPT MINE DUE TO MY VIN! WHY WERE 200,00+ OTHER CARS FROM SAME YEAR AND MODEL RECALLED BUT NOT MINE? EVEN IF... Read more
Incident date: Aug 28, 2019
AIRBAG LIGHT STARTED BLINKING ON 2007 G35X WITH 87000 MILES. DEALER SAID IT WAS SENSOR IN PASSENGER SEAT AT A COST OF $5500 TO REPLACE. THESE SEAT AIRBSG SENSORS FOR 04-07 WERE RECALLED BUT MY CAR WAS MADE DECEMBER 2006, OUTSIDE OF THE RECALL. AFTER LOOKING THIS UP IT SEEMS TO BE VERY COMMON WITH THESE CARS OUTSIDE OF THE RECALL. IT SHOULD BE INCLUDED. NOW I CAN'T DRIVE THE CAR WITH NO AIRBAG SYS... Read more
Incident date: Jun 1, 2019
THE AIRBAG CONTROL UNIT AND SENSOR NEEDS TO BE REPLACED. LOOKING ONLINE THIS SEEMS TO BE A COMMON ISSUE AND THERE HAVE BEEN RECALLS FOR THE SAME ISSUE ON DIFFERENT MODELS/YEARS. THE PARTS FOR THIS ARE EXTREMELY EXPENSIVE, $6,800 IS THE QUOTE I RECEIVED FROM NISSAN.
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SENSOR ON THE PASSENGER SIDE FAILED. THE VEHICLE WAS TAKEN TO BRADSHAW INFINITI (2600 LAURENS RD, GREENVILLE, SC 29607, (888) 256-5250) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. NO... Read more
Incident date: Sep 4, 2019
STEERING WHEEL LOCK UP WHILE DRIVING AND THE CAR STILL RUNNING
Incident date: Mar 3, 2017
CRACKING DASHBOARD IN MULTIPLE AREAS: AROUND ENTERTAINMENT CENTER, AROUND EACH AIR VENT, WHERE KNEE TOUCHES DASH (NEAR STEERING WHEEL). AND NOW I'M FEELING THE DRIVER'S SIDE ARM REST BEGIN TO CRUMBLE. I BELIEVE THERE IS AN INFERIOR PRODUCT BEHIND THE FANCY DASH MATERIAL AND IT IS NOW CRUMBLING. VEHICLE IS PARKED AT HOME IN GARAGE OR IN SHADE.
Incident date: Sep 8, 2019
FUEL GAUGE INACCURACY CAUSED ME TO RUN OUT OF GAS ON THE INTERSTATE. I WAS TRAVELLING AT HIGHWAY SPEEDS WHEN THIS OCCURRED. THERE WAS SUFFICIENT TIME AND SPACE TO PULL OVER TO THE SHOULDER. CONTACTED VIRGINIA STATE POLICE. THEY DISPATCHED A HIGHWAY SAFETY PATROL VEHICLE THAT GAVE ME ENOUGH GAS TO REACH A GAS STATION
Incident date: Sep 14, 2017
I HIT A BUMP OR A POTHOLE IN THE ROAD AND MY DRIVER SIDE AIRBAG DEPLOYED. MY INSURANCE WOULDN'T COVER THE CLAIM AS THERE HAD BEEN NO FRONT OR REAR IMPACT DAMAGE. EVER SINCE MY CARS BATTERY WON'T HOLD A CHARGED AND HAD TO BE JUMPED OFF PRIOR TO EACH USE.
Incident date: Sep 14, 2017
I HIT A BUMP OR A POTHOLE IN THE ROAD AND MY DRIVER SIDE AIRBAG DEPLOYED. MY INSURANCE WOULDN'T COVER THE CLAIM AS THERE HAD BEEN NO FRONT OR REAR IMPACT DAMAGE. EVER SINCE MY CARS BATTERY WON'T HOLD A CHARGED AND HAD TO BE JUMPED OFF PRIOR TO EACH USE.
Incident date: May 15, 2019
THE AIR CONDITION COOLING SYSTEM DOESN'T WORK. AFTER ADDING FREON AND OTHER SERVICES, THE AIR CONDITION CONTINUES TO BLOW HOT AIR. I WAS TOLD IT COULD BE A COMPRESSOR PROBLEM THAT CAUSING IT NOT TO ENGAGE. THIS CAR IS ABOUT 5 YEARS OLD, WHICH IS FAIRLY NEW FOR THIS KIND OF MAJOR PROBLEM.
Incident date: May 15, 2019
THE AIR CONDITION COOLING SYSTEM DOESN'T WORK. AFTER ADDING FREON AND OTHER SERVICES, THE AIR CONDITION CONTINUES TO BLOW HOT AIR. I WAS TOLD IT COULD BE A COMPRESSOR PROBLEM THAT CAUSING IT NOT TO ENGAGE. THIS CAR IS ABOUT 5 YEARS OLD, WHICH IS FAIRLY NEW FOR THIS KIND OF MAJOR PROBLEM.
Incident date: Sep 3, 2019
THIS HAPPENED 9.03.19. I RAN SOME ERRANDS THEN PROCEEDED TO HEAD HOME. EVERYTHING WAS FINE. I WAS PARKED FOR ABOUT 2.5 HOURS WHEN I WENT BACK TO MY CAR. IT LET ME IN AS USUAL SO I DIDN'T THINK ANYTHING WAS A MISS. HOWEVER, WHEN I TRIED TO START IT. IT DIDN'T START. I TRIED CHANGING THE BATTERY ON THE INTELLIGENT KEY FOB AND NOTHING. ON THE DASH WAS YELLOWISH KEY LIGHT APPEARED EVERY TIME I TRIED ... Read more
Incident date: Aug 1, 2019
OCCUPANT CLASSIFICATION SYSTEM MALFUNCTION. I HAVE A 2010 INFINITI G37 WITH 89000 MILES, NEVER HAD ANY ACCIDENT BEFORE. RECENTLY THE AIR BAG LIGHT STARTED FLASHING FOR NO APPARENT REASON. I TOOK IT TO THE INFINITI DEALER AND WAS TOLD IT WAS THE PASSENGER AIR BAG SENSOR IN THE FRONT PASSENGER SEAT THAT WAS BAD, AND WOULD COST SEVERAL THOUSANDS DOLLAR TO FIX. AFTER DOING RESEARCH IT SUGGESTS THIS IS... Read more
Incident date: Aug 16, 2019
THE TRANSMISSION STARTED SHUTTERING IN THE 20-25 MPH RANGE ON 8/16/19. I TOOK IT IN FOR SERVICE THE NEXT DAY AND THEY REPLACED THE TRANSMISSION CONTROL VALVE ON 8/23. THE SHUTTERING RETURNED ON 9/1 AND NOW OCCURS BETWEEN 20 TO 60 MPH. THIS ISSUE OCCURS DURING HIGHWAY OR STREET DRIVING. VEHICLE HAS 31K PLUS MILES
Incident date: Aug 29, 2019
ELECTRICAL SYSTEMS FAILED (INCLUDING ABS SENSORS). BREAKS WOULD NOT FUNCTION (COULD NOT DEPRESS BREAKS). WIFE AND 6 YO SON IN CAR WERE LUCKY TO NOT HAVE BEEN KILLED AS CAR ROLLED ONTO BUSY ROAD. TOLD BY DEALER THAT ABS SYSTEM MALFUNCTIONED
Incident date: Aug 29, 2019
ELECTRICAL SYSTEMS FAILED (INCLUDING ABS SENSORS). BREAKS WOULD NOT FUNCTION (COULD NOT DEPRESS BREAKS). WIFE AND 6 YO SON IN CAR WERE LUCKY TO NOT HAVE BEEN KILLED AS CAR ROLLED ONTO BUSY ROAD. TOLD BY DEALER THAT ABS SYSTEM MALFUNCTIONED
Incident date: Feb 11, 2019
WHILE DRIVING STRAIGHT ON INTERSTATE I-95 DURING RUSH HOUR AT APPROXIMATELY 30 MILES/HOUR, I PRESSED ON THE BRAKES AND THE PEDAL DROPPED DOWN AND STARTED MAKING A WEIRD NOISE (LIKE GRINDING SOUND) AND THE CAR WOULDN'T STOP. THE ABS LIGHT TURNED ON, CHECK ENGINE LIGHT TURNED ON, THE PEDAL LOST PRESSURE AND THE BRAKES LOCKED UP. I ENDED UP IN A CRASH, REAR-ENDING THE VEHICLE IN FRONT OF ME. THE CAR... Read more
Crash
4 injured
Incident date: May 30, 2018
OUR 2013 JX35 HAS A CVT TRANSMISSION MALFUNCTION WHICH IS CAUSING A HESITATION WHEN SHIFTING GEARS FROM PARK INTO REVERSE. WHEN FIRST PLACED IN SERVICE THE DEALERSHIP STATED THEY WERE NOT ABLE TO DUPLICATE THE ISSUE. NOW 1 YR LATER THE DEALERSHIP IS ABLE TO DUPLICATE THIS ISSUE, BUT WAS INFORMED BY THE DEALERSHIP THAT THIS ISSUE CANNOT BE COVERED BY OUR WARRANTY AT THIS TIME, DUE TO HAVING NO ER... Read more
Incident date: Jun 10, 2019
LESS THAN A YEAR AFTER I GOT THE TIMING DEBACLE FIXED, I GET A "CHECK ENGINE LIGHT" ON 2011 QX56. ACCORDING TO MY WARRANTY APPROVED MECHANIC BOTH CATS WERE GONE AND WERE NOT COVERED. THIS COMPLAINT IS THE BEGINNING OF MY GOAL OF GETTING ASSURANT OR INFINITI TO OWN THIS PROBLEM SINCE THE COMBINED CA AND FED CAT WARRANTY IS 150K MILES. MY WARRANTY SHOULD COVER.
Incident date: Aug 28, 2019
TL* THE CONTACT OWNS A 2002 INFINITI QX4. AFTER THE CONTACT PURCHASED THE VEHICLE FROM AN INDEPENDENT MECHANIC, HE NOTICED RUST FORMING ON THE PASSENGER SIDE FRAME RAIL BELOW THE PASSENGER SIDE CONTROL ARM. THE CONTACT TOOK THE VEHICLE TO ANOTHER INDEPENDENT MECHANIC WHO INFORMED HIM THAT THEY COULD REINFORCE THE FRAME WELL; HOWEVER, A FUEL LINE RAN THROUGH THE RUSTED AREA, WHICH COULD CAUSE MORE ... Read more
Incident date: Aug 6, 2019
TL* THE CONTACT OWNS A 2020 (NA) INFINITI QX60. WHILE IDLING, THE VEHICLE SPONTANEOUSLY ACCELERATED. ADDITIONALLY, THE RPMS INCREASED TO 7,000 FOR 20 SECONDS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF WILLIAMSVILLE (8137 MAIN ST, WILLIAMSVILLE, NY 14221, (716) 633-9585), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.... Read more
Incident date: Aug 23, 2019
RIGHT FRONT SEAT BELT BUCKLE FAILED DURING NORMAL USE. 43209 MILES ON THE CAR AT TIME OF FAILURE. IF IT FAILS IN NORMAL USE WHAT HAPPENS IN THE DYNAMICS OF A CRASH? FAILURE DISCOVERED WHILE THE VEHICLE WAS STATIONARY.
Incident date: Aug 26, 2019
I HAVE A 2015 INFINITI Q50. I BELIEVE I'M EXPERIENCING THE SAME FUEL PUMP ECO MODE PROBLEM AS THE 2016-2017 Q50. ME, MY WIFE AND NEWBORN DAUGHTER WERE ON OUR WAY HOME ON THE EXPRESS WAY DURING RUSH HOUR IN ECO MODE WITH APPROXIMATELY 35 MILES BEFORE EMPTY, WE WERE ABOUT 2 MILES AWAY FROM THE NEAREST FUEL STATION. WE WERE TRAVELING EAST DOING ABOUT 40 MPH DUE TO HEAVY TRAFFIC WHEN ALL OF SUDDEN MY ... Read more
Incident date: Aug 26, 2019
I CHANGED THE BATTERY AND REPLACED THE BATTERY POSTS ALSO AND MY BATTERY KEEPS DYING UNFORTUNATELY I DON'T HAVE THE MONEY TO PAY INFINITI JUST TO CHECK AND SEE IF IT'S SOMETHING ELECTRICAL. THE PLACE WHERE I BOUGHT MY BATTERY FROM TESTED MY BATTERY AFTER ALL I DID BUY IT NEW AND IT'S GOOD SO THE GUY SAID IT HAS TO BE SOMETHING ELECTRICAL
Incident date: Aug 26, 2019
I CHANGED THE BATTERY AND REPLACED THE BATTERY POSTS ALSO AND MY BATTERY KEEPS DYING UNFORTUNATELY I DON'T HAVE THE MONEY TO PAY INFINITI JUST TO CHECK AND SEE IF IT'S SOMETHING ELECTRICAL. THE PLACE WHERE I BOUGHT MY BATTERY FROM TESTED MY BATTERY AFTER ALL I DID BUY IT NEW AND IT'S GOOD SO THE GUY SAID IT HAS TO BE SOMETHING ELECTRICAL
Incident date: Oct 21, 2018
PASSENGER AIR BAG OCCUPANT SENSOR IS NO LONGER WORKING. AIR BAG WARNING LIGHT IS ALWAYS FLASHING. FAILURE STARTED DURING NORMAL HIGHWAY DRIVING. REPLACEMENT OF SENSOR IS ESTIMATED AT OVER $7,000. CAR HAS LOW MILEAGE AND RUNS GREAT, BUT WITH THIS SAFETY ISSUE, IT IS A RISK TO DRIVE AND IS WORTHLESS TO SELL AS THE PRICE TO REPAIR IS AS MUCH AS THE VALUE OF THE CAR. NOTICED THIS ISSUE IS A COMMO... Read more
Incident date: Aug 17, 2019
CAR SHUDDERING, NO POWER AFTER PRESSING ACCELERATOR, NO GEARS ENGAGING
Incident date: Jun 7, 2019
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT STRUT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REP... Read more
Incident date: Jun 7, 2019
TL* THE CONTACT OWNS A 1999 INFINITI QX4. WHILE DRIVING 55 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 11V244000 (STEERING, SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT STRUT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REP... Read more
Incident date: Aug 1, 2019
WHILE DRIVING ON A HIGHWAY (I95, SPEED 55 MPH) THE ENGINE SUDDENLY DIED, WAS ABLE TO PULL OVER AND RESTART THE ENGINE, WHICH NOW MADE A TERRIBLE MECHANIC NOISE. COULD DRIVE OFF TO A SMALLER ROAD WHERE THE ENGINE STALLED AGAIN. HAD TO TOW THE CAR TO THE DEALER, WHO ADVISED THAT THE ENGINE NEEDED TO BE CHANGED. TWO WEEKS LATER THE ENGINE WAS FINALLY CHANGED BUT NOW THIS TIME THEY STATED THAT THE TUR... Read more
Incident date: Aug 22, 2019
THE AIRBAG LIGHT ON MY 2009 INFINITY G37 CONVERTIBLE WAS FLASHING SO I TOOK THE CAR TO THE INFINITY DEALER ON 8/22/19 AND THE PROBLEM WAS DIAGNOSED AS A BAD OCCUPANT SENSOR (CODE 1018). DEALER SAID THAT THE SENSOR WAS A PART OF THE LOWER SEAT AND THAT IT HAD TO BE REPLACED AT A GROSSLY EXCESSIVE COST OF $6911.13. DEALER SAID THAT BECAUSE THE SENSOR WAS BAD THE ENTIRE SRS SYSTEM IN MY CAR IS COMPRO... Read more
Incident date: Aug 17, 2019
I PURCHASED MY 2011 INFINITI QX56IN JANUARY OF 2015 WITH 36,6036 MILES ON IT. I TAKE EXCELLENT CARE OF MY VEHICLE MECHANICALLY AND CLEANLINESS. ON AUGUST 17TH, 2019 MY BACK A FRAME AND OTHER REAR SUSPENSION BROKE DUE TO CORROSION AND THE METAL SPLIT APART. MY UNDER CARRIAGE ALSO LOOKS LIKE AND OLD CAR. MY CAR IS WASHED TWICE A WEEK EVEN IN THE WINTER TO REMOVE THE SALT. THIS IS NOT COVERED UNDER A... Read more
Incident date: Aug 13, 2019
MY PCM(POWER/ENGINE CONTROL MODULE, MORE THAN $700) HAS A PROBLEM, IT SHUT DOWN THE FAN RANDOMLY. THE ENGINE BECOMES TOO HOT TO DRIVE. I PARKED IT AROUND 4 HOURS TO COOL DOWN. AC IS ALSO NOT WORKING BECAUSE OF THE PCM. IT BLOWS HOT AIR INSIDE THE CAR. THERE IS NEWS ABOUT THE PCM RECALL, BUT IT DOESN'T SHOW UP IN THE SYSTEM. WHY? HTTPS://WWW.TORQUENEWS.COM/1080/NISSAN-ISSUES-RECALL-INFINITI-M35... Read more