Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 21, 2016
INSIDE MY 2008 G37 COUPE, ON THE PASSENGER SIDE , WATER IS LEAKING ONTO THE FLOORBOARD. IT LOOKS LIKE IT'S COMING FROM SOMEWHERE IN THE FIREWALL. I'VE RAN MY OWN TEST AND TRIED TO FIX IT MULTIPLE TIMES FOR 3 YEARS BUT FINALLY CAVED IN AND LOOKING FOR HELP. I THINK ITS SOMETHING MORE THAN THE SUNROOF DRAIN . WHAT CAN INFINITI DO TO HELP ME ?
Incident date: Oct 17, 2019
WARNING LIGHT CAME ON FOR THE PASSENGER SIDE AIR BAG SYSTEM THAT IT WAS NOT OPERATIONAL. I RESEARCHED IT AND BELIEVE IT IS A FAULTY SENSOR. THIS HAS HAPPENED TO OTHER G37S OF THE SAME MODEL YEAR. THIS IS A SAFETY ISSUE AS I BELIEVE THE WHOLE SRS SYSTEM IS NOT WORKING.
Incident date: Oct 21, 2019
THE CAR'S COMPUTER MALFUNCTIONED WHEN PARKING THE CAR AND PRESSING THE BRAKE. THE CAR IMMEDIATELY ACCELERATED AT FULL SPEED, WENT OVER THE YELLOW MEDIAN AND HIT A POLE CAUSING AN ACCIDENT IN THE SCHOOL PARKING LOT, THE WHOLE FRONT LEFT SIDE OF THE CAR TO BE COMPLETELY DAMAGED, THE SIDE AIRBAG ON THE DRIVER'S SEAT COMING OUT, ETC.
Crash
Incident date: Oct 21, 2019
THE CAR'S COMPUTER MALFUNCTIONED WHEN PARKING THE CAR AND PRESSING THE BRAKE. THE CAR IMMEDIATELY ACCELERATED AT FULL SPEED, WENT OVER THE YELLOW MEDIAN AND HIT A POLE CAUSING AN ACCIDENT IN THE SCHOOL PARKING LOT, THE WHOLE FRONT LEFT SIDE OF THE CAR TO BE COMPLETELY DAMAGED, THE SIDE AIRBAG ON THE DRIVER'S SEAT COMING OUT, ETC.
Crash
Incident date: Oct 21, 2019
THE CAR'S COMPUTER MALFUNCTIONED WHEN PARKING THE CAR AND PRESSING THE BRAKE. THE CAR IMMEDIATELY ACCELERATED AT FULL SPEED, WENT OVER THE YELLOW MEDIAN AND HIT A POLE CAUSING AN ACCIDENT IN THE SCHOOL PARKING LOT, THE WHOLE FRONT LEFT SIDE OF THE CAR TO BE COMPLETELY DAMAGED, THE SIDE AIRBAG ON THE DRIVER'S SEAT COMING OUT, ETC.
Crash
Incident date: Aug 15, 2019
MY CAR WAS CUTTING OFF AND OVER HEATING BUT IT EVENTUALLY LOCKED UP ON ME WHEN I WAS DRIVING ON THE HIGHWAY
Incident date: Oct 21, 2019
WHILE DRIVING AT 55 MPH, I WAS CHANGING LANES, AND THERE WAS A PIECE OF METAL IN THE ROAD. I APPLIED THE BRAKES TO SLOW DOWN. THE CAR ABRUPTLY PULLED TO RIGHT AND AND RAN INTO THE CURB ON THE RIGHT HAND SIDE OF THE ROAD. I APPLIED THE BRAKES AGAIN. THIS CAUSED THE CAR TO FLY TO THE LEFT AND HIT THE MEDIAN 2 LANES OVER, SENDING ME INTO A 360 SPIN OUT, ONCE AGAIN HITTING THE RIGHT SIDE OF THE RO... Read more
Crash
1 injured
Incident date: Oct 19, 2019
AIRBAG LIGHT CONTINUOUSLY BLINKS AND CANT BE RESET.
Incident date: Oct 18, 2019
WHILE DRIVING THE VEHICLE ON THE HIGHWAY SMOKE STARTED COMING OUT OF THE UNDERCARRIAGE AND THE VEHICLE STARTED CATCHING ON FIRE. HAD TO PULL OVER TO GET OUT AND WAIT FOR THE FIRE DEPARTMENT TO PUT IT OUT.
Fire
Incident date: Oct 10, 2019
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE DEFROSTER AND HEATER PANEL SHUT OFF AND ON WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT CALLED BERMAN INFINITI OF NILES AT (847-828-8001, LOCATED AT 5757 W TOUHY AVE, NILES, IL 60714) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CONTACT WAS I... Read more
Incident date: Oct 10, 2019
TL* THE CONTACT OWNS A 2006 INFINITI G35. THE CONTACT STATED THAT THE DEFROSTER AND HEATER PANEL SHUT OFF AND ON WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT CALLED BERMAN INFINITI OF NILES AT (847-828-8001, LOCATED AT 5757 W TOUHY AVE, NILES, IL 60714) AND WAS INFORMED THAT THERE WAS NO RECALL. THE CONTACT WAS I... Read more
Incident date: Sep 16, 2019
TRANSMISSION WAS REPLACED BY DEALERSHIP FREE OF CHARGE LATE LAST YEAR, NOW TRANSMISSION IS SHUDDERING WHILE DRIVING AND CAR WILL NOT ACCELERATE OVER 25-35 MPH.
Incident date: Sep 16, 2019
TRANSMISSION WAS REPLACED BY DEALERSHIP FREE OF CHARGE LATE LAST YEAR, NOW TRANSMISSION IS SHUDDERING WHILE DRIVING AND CAR WILL NOT ACCELERATE OVER 25-35 MPH.
Incident date: Sep 16, 2019
TRANSMISSION WAS REPLACED BY DEALERSHIP FREE OF CHARGE LATE LAST YEAR, NOW TRANSMISSION IS SHUDDERING WHILE DRIVING AND CAR WILL NOT ACCELERATE OVER 25-35 MPH.
Incident date: Oct 11, 2019
UNINTENDED ACCELERATION. PULLING INTO A PARKING SPACE IN A SHOPPING CENTER PARKING LOT, AFTER GOING OVER A SPEED BUMP AND MAKING A LEFT HAND TURN INTO THE SPOT THE CAR ACCELERATED AND WOULD NOT STOP. PUSHING ON THE BRAKES DID NOT WORK. CAR HAS A SYSTEM TO PREVENT CRASHING IN TO AN OBJECT IN FRONT OF THE CAR BUT THAT DID NOT WORK. THE CAR STRUCK A POLE IN THE PARKING LOT DOING SIGNIFICANT DAMA... Read more
Crash
Incident date: Oct 11, 2019
UNINTENDED ACCELERATION. PULLING INTO A PARKING SPACE IN A SHOPPING CENTER PARKING LOT, AFTER GOING OVER A SPEED BUMP AND MAKING A LEFT HAND TURN INTO THE SPOT THE CAR ACCELERATED AND WOULD NOT STOP. PUSHING ON THE BRAKES DID NOT WORK. CAR HAS A SYSTEM TO PREVENT CRASHING IN TO AN OBJECT IN FRONT OF THE CAR BUT THAT DID NOT WORK. THE CAR STRUCK A POLE IN THE PARKING LOT DOING SIGNIFICANT DAMA... Read more
Crash
Incident date: Oct 11, 2019
UNINTENDED ACCELERATION. PULLING INTO A PARKING SPACE IN A SHOPPING CENTER PARKING LOT, AFTER GOING OVER A SPEED BUMP AND MAKING A LEFT HAND TURN INTO THE SPOT THE CAR ACCELERATED AND WOULD NOT STOP. PUSHING ON THE BRAKES DID NOT WORK. CAR HAS A SYSTEM TO PREVENT CRASHING IN TO AN OBJECT IN FRONT OF THE CAR BUT THAT DID NOT WORK. THE CAR STRUCK A POLE IN THE PARKING LOT DOING SIGNIFICANT DAMA... Read more
Crash
Incident date: Jul 14, 2019
IN JULY 2019 THE RIGHT SIDE CURTAIN AIRBAG DEPLOYED WHILE THE CAR WAS SITTING IN MY DRIVEWAY. THE CAR WAS OFF AND NOT OCCUPIED.
Incident date: Sep 27, 2019
WE WERE HIT IN A REAR-END COLLISION, AND THE PERSON HITTING US WAS TRAVELING AT 60-65 MPH. WE WERE AT A STOP, IN A LINE OF TRAFFIC ON THE FREEWAY UPON IMPACT. BOTH OF THE FRONT SEATS WE WERE SITTING IN, COLLAPSED BACKWARDS UPON IMPACT. FROM WHAT WE'VE RESEARCHED, IF WE HAD A BACK SEAT PASSENGER, IT WOULD HAVE CRUSHED THEM, OR WE COULD HAVE SLIPPED OUT OF OUR SEAT BELTS. OUR RESEARCH ALSO... Read more
Crash
3 injured
Incident date: Oct 11, 2019
TL* THE CONTACT OWNS A 2009 INFINTI FX50 EQUIPPED WITH FOUR PIRELLI SCORPION ALL SEASON TIRES, SIZE: 285/35/22. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE AT AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT ALL FOUR TIRE SIDEWALLS WERE CRACKED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT ASSIST. THE VEHICLE FAILURE MILEAGE WAS 124,353 AND THE TIRE FAIL... Read more
Incident date: Oct 11, 2019
AS WE WERE DRIVING ON THE INTERSTATE WE HEARD A VERY LOUD EXPLOSION TYPE SOUND. IT WAS NIGHT BUT IN A WELL LIT SECTION OF INTERSTATE. WE WEREN'T NEAR ANY OVERPASSES AND WERE IN THE RIGHT LANE OF A THREE LANE HIGHWAY. WE PULLED OVER AS SOON AS IT WAS SAFE TO SEE WHAT HAD HAPPENED. WHEN WE CHECKED THE CAR WE DISCOVERED OUR SUNROOF WAS SHATTERED SIGNIFICANTLY. NEITHER OF US IN THE FRONT SEAT SAW ANYT... Read more
Incident date: Oct 15, 2016
WHEN I AM DRIVING (PRESSING THE GAS) AN INCONSISTENT RANDOM CLICKING NOISE THAT'S AFFECTING THE BRAKE SYSTEM AND USAGE IS HEARD. IT'S DIFFICULT TO ACCELERATE. IN THE PAST, I WOULD SIMPLY TURN OFF THE VEHICLE AND TURN IT BACK ON AND THE NOISE WOULD STOP. IT WAS DIFFICULT TO EXPLAIN AND SHOW TO ANY MECHANIC BECAUSE IT DOES IT RANDOMLY AND UNEXPECTEDLY, THEREFORE IT WOULD NEVER DO IT WHEN NEEDED. I W... Read more
Incident date: Oct 15, 2016
WHEN I AM DRIVING (PRESSING THE GAS) AN INCONSISTENT RANDOM CLICKING NOISE THAT'S AFFECTING THE BRAKE SYSTEM AND USAGE IS HEARD. IT'S DIFFICULT TO ACCELERATE. IN THE PAST, I WOULD SIMPLY TURN OFF THE VEHICLE AND TURN IT BACK ON AND THE NOISE WOULD STOP. IT WAS DIFFICULT TO EXPLAIN AND SHOW TO ANY MECHANIC BECAUSE IT DOES IT RANDOMLY AND UNEXPECTEDLY, THEREFORE IT WOULD NEVER DO IT WHEN NEEDED. I W... Read more
Incident date: Oct 15, 2016
WHEN I AM DRIVING (PRESSING THE GAS) AN INCONSISTENT RANDOM CLICKING NOISE THAT'S AFFECTING THE BRAKE SYSTEM AND USAGE IS HEARD. IT'S DIFFICULT TO ACCELERATE. IN THE PAST, I WOULD SIMPLY TURN OFF THE VEHICLE AND TURN IT BACK ON AND THE NOISE WOULD STOP. IT WAS DIFFICULT TO EXPLAIN AND SHOW TO ANY MECHANIC BECAUSE IT DOES IT RANDOMLY AND UNEXPECTEDLY, THEREFORE IT WOULD NEVER DO IT WHEN NEEDED. I W... Read more
Incident date: Oct 12, 2019
VEHICLE WAS IN MOTION ON THE INTERSTATE, NO OTHER CARS AROUND NOR BIG TRUCKS AND NOT UNDER AN OVERPASS. VEHICLE WAS MOVING AROUND 70 MPH AND THE SUNROOF EXPLODED. NO WINDOWS WERE DOWN AND THANKFULLY THE SCREEN WASN'T OPENED.
Incident date: Oct 2, 2019
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND FAILED TO ACCELERATE. IN ADDITION, THERE WAS A HUMMING NOISE COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST HOUSTON INFINITI (12200 KATY FWY, HOUSTON, TX 77079, (281) 589-8900) WHERE IT WAS DIAGNOSED THAT THE BRAKES WERE WEARING DOWN. THE CONTACT STATED... Read more
Incident date: Oct 9, 2016
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE LOST BATTERY CONNECTION AND THE BATTERY FAILED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND THE BATTERY WAS EITHER REPLACED OR RECHARGED IN SOME CASES. THE VEHICLE WAS TAKEN TO NALLEY INFINITI ATLANTA (678-254-0987, LOCATED AT 2550 THE NALLEY WAY, ATLANTA, G... Read more
Incident date: Jul 3, 2019
THE SERPENTINE BELT MAKES CONSISTENT NOISE IN ALL TYPES OF WEATHER. ALREADY HAD THE DEALER REPLACE IT ONCE. NOISE CAME BACK AND THE DEALER NOW SAYS IT COULD BE THE TENSIONER PULLEY.
Incident date: Jul 4, 2019
FROM START INTO THE WARM-UP, THERE IS A CONSISTENT WHORELING NOISE COMING FROM THE MOTOR.
Incident date: Dec 12, 2018
NCORRECT OPERATION OF THE HEADLIGHTS AND TAILLIGHTS, AS WELL AS THE PASSENGER AIRBAG
Crash
Incident date: Dec 12, 2018
NCORRECT OPERATION OF THE HEADLIGHTS AND TAILLIGHTS, AS WELL AS THE PASSENGER AIRBAG
Crash
Incident date: Aug 13, 2019
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THE OCCUPANT CLASSIFICATION SYSTEM (OCS) AIR BAG WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THAT CONTACT STATED THAT ANYONE COULD SIT IN THE PASSENGER SEAT AND THE AIR BAG WARNING INDICATOR WOULD NOT TURN OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE AIR BAG OCS SENSOR NEEDED... Read more
Incident date: Aug 13, 2019
TL* THE CONTACT OWNS A 2007 INFINITI G35. THE CONTACT STATED THAT THE OCCUPANT CLASSIFICATION SYSTEM (OCS) AIR BAG WARNING INDICATOR ILLUMINATED WITHOUT WARNING. THAT CONTACT STATED THAT ANYONE COULD SIT IN THE PASSENGER SEAT AND THE AIR BAG WARNING INDICATOR WOULD NOT TURN OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE AIR BAG OCS SENSOR NEEDED... Read more
Incident date: Oct 2, 2019
I HEAR I PING SOUND LIKE A SPRING, THE BREAK LIGHT COMES ON AND I AM UNABLE TO STOP THE VEHICLE AS NORMAL. APPEARS THE VEHICLE IS ATTEMPTING TO SLOW DOWN BUT DOES NOT COME TO STOP AS IT NORMALLY SHOULD. ONCE I TURN THE VEHICLE OFF THEN BACK ON IT'S JUST FINE UNTIL IT RANDOMLY OCCURS AGAIN WHEN APPLYING THE BREAKS AND/OR WHEN THE VEHICLE IS IDLE AND THE BREAK LIGHT COMES ON. THIS ISSUE ONLY RESOLVE... Read more
Incident date: Oct 2, 2019
THE CAR WILL STAY BETWEEN 2000 RPM TO 4000 WITH S AS LOUD NOISE
Incident date: Oct 2, 2019
THE CAR WILL STAY BETWEEN 2000 RPM TO 4000 WITH S AS LOUD NOISE
Incident date: Oct 3, 2019
1.-THE DASH BOARD IS UNLEASHING BY THE SUN. ( MELTING ) 2.-THE PAINT IS RISING MY SUV JUST HAVE 70K MILES IT 2011 ( TO DAY OCT 03/2019)
Incident date: Mar 14, 2019
I PURCHASED IN FEB 2019. SINCE MARCH MY VEHICLE HAS BEEN IN/OUT OF THE SHOP AT LEAST 6 TIMES FOR THE FOLLOWING ISSUES: SHUDDERING WHILE DRIVING, HESITATES TO ACCELERATE ESPECIALLY ON INCLINES AND REVERSE (I COULD BE SITTING ON A TINY INCLINE AND WHEN I ATTEMPT TO PRESS THE GAS, THE VEHICLE DOESN'T RESPOND, AND THEN WOULD EVENTUALLY JERK AND DRIVE AFTER IT CATCHES THE GEAR), NOT PROPERLY SHIFTING G... Read more
Incident date: Sep 22, 2019
VEHICLE STALLS WHILE DRIVING SOMETIMES AT 3/4 FULL AND SOMETIMES AT 1/2 TANK FULL OF GAS AND SOMETIMES IN BETWEEN THE TWO MAKING IT UNPREDICTABLE AND UNSAFE.
Incident date: Sep 22, 2019
VEHICLE STALLS WHILE DRIVING SOMETIMES AT 3/4 FULL AND SOMETIMES AT 1/2 TANK FULL OF GAS AND SOMETIMES IN BETWEEN THE TWO MAKING IT UNPREDICTABLE AND UNSAFE.
Incident date: Sep 1, 2019
TRANSMISSIONS FEELS LIKE IT IS 'SLIPPING' WHEN DRIVING SLOW AROUND 20-25 MPH/1000-1500 RPMS. MAKES CAR SHUDDER/SHAKE LIKE IT'S RUNNING OUT OF GAS. TOOK TO INFINITI DELEARSHIP - THEY COULD NOT REPLICATE THE ISSUE AND GET A CODE. WAS TOLD THIS WAS JUST HOW THE CVT TRANSMISSION FEELS. REPROGRAMMED TRANSMISSION - CAR STILL DOES IT. GETTING WORSE. AROUND 58K MILES ON CAR.
Incident date: Sep 29, 2019
REAR RIGHT DOOR ENCOUNTER ACTUATOR MALFUNCTION, DOOR WON'T OPEN FROM INDOOR, LATER ON DOUBLE CHECK THE CHILD SAFETY LOCK, WHICH WAS NOT ACTIVATED, THEREFORE IT WAS CONFIRMED DOOR ACTUATOR WAS MALFUNCTION.
Incident date: Sep 27, 2019
CARS STEERING WHEEL WILL CLUNK AND TURN OPPOSITE DIRECTIONS WILL REVERSING INTO PARKING SPOTS OR SLOWLY TAKING OFF FROM BEING STATIONARY. THIS HAS HAPPENED A FEW TIMES OVER THE COURSE OF 4 MONTHS AND I'VE ONLY HAD THE CAR FOR ABOUT 7. LAST NIGHT I WAS PULLING INTO MY DRIVEWAY AND THE STEERING WHEEL SHARPLY TURNED RIGHT, I SHIFTED THE CAR TO PARK, AND THE CAR JUST COMPLETELY DIED. NOTHING HAD WORKE... Read more
Incident date: Sep 27, 2019
CARS STEERING WHEEL WILL CLUNK AND TURN OPPOSITE DIRECTIONS WILL REVERSING INTO PARKING SPOTS OR SLOWLY TAKING OFF FROM BEING STATIONARY. THIS HAS HAPPENED A FEW TIMES OVER THE COURSE OF 4 MONTHS AND I'VE ONLY HAD THE CAR FOR ABOUT 7. LAST NIGHT I WAS PULLING INTO MY DRIVEWAY AND THE STEERING WHEEL SHARPLY TURNED RIGHT, I SHIFTED THE CAR TO PARK, AND THE CAR JUST COMPLETELY DIED. NOTHING HAD WORKE... Read more
Incident date: Sep 27, 2019
CARS STEERING WHEEL WILL CLUNK AND TURN OPPOSITE DIRECTIONS WILL REVERSING INTO PARKING SPOTS OR SLOWLY TAKING OFF FROM BEING STATIONARY. THIS HAS HAPPENED A FEW TIMES OVER THE COURSE OF 4 MONTHS AND I'VE ONLY HAD THE CAR FOR ABOUT 7. LAST NIGHT I WAS PULLING INTO MY DRIVEWAY AND THE STEERING WHEEL SHARPLY TURNED RIGHT, I SHIFTED THE CAR TO PARK, AND THE CAR JUST COMPLETELY DIED. NOTHING HAD WORKE... Read more
Incident date: Sep 27, 2019
SINCE I BOUGHT CAR THE PASSENGER "AIR BAG OFF" LIGHT IS ALWAYS ON WHENEVER MY WIFE, WHO WEIGHS 165 LBS, IS A PASSENGER - SHE DOES NOT HAVE AIRBAG PROTECTION. WE NORMALLY DO NOT HAVE A PASSENGER IN THE FRONT SEAT, AND NEVER EVEN KNEW IF THAT WAS AN OPTION UNTIL MY WIFE JUST SAT IN THE PASSENGER SEAT AND POINTED IT OUT TO ME. THIS IS WHILE SHE WAS SITTING WITH THE SEAT BELT WHILE THE CAR WAS MO... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2017 INFINITI QX60. WHILE OPERATING THE VEHICLE DURING THE DAYTIME, THE BACKUP CAMERA DISPLAY WAS VERY DIM AND BLURRY. WHILE DRIVING AT NIGHT, THE CAMERA DISPLAY WAS TOO DARK TO VIEW IMAGES ON THE SCREEN. THE VEHICLE WAS TAKEN TO FAULKNER INFINITI (1510 EASTON RD, WILLOW GROVE, PA) WHERE IT WAS DETERMINED THAT THE BACK UP CAMERA WAS OPERATING NORMALLY AND NO FAILURE WAS FOUN... Read more
Incident date: Aug 2, 2018
FIRST I WANT TO MAKE IT CLEAR THAT I LOVE MY VEHICLE, HOWEVER IT HAS AN ISSUE WITH STARTING THE ENGINE OCCASSIONALY. IN THE BEGINNING I WAS BLAMING IT ON THE BATTERY, I HAD THAT CHECKED SEVERAL TIME AND ALL SEEMED TO BE OK? AFTER SEVERAL TIMES OF THIS HAPPENING I DECIDED I WAS LOSING CONFIDENCE IN THE TESTING AND I PURCHASED A NEW BATTERY. THAT SEEMED TO TAKE CARE OF THE PROBLEM FOR 10 MONTHS, WHE... Read more
Incident date: Sep 2, 2019
WHEN ACCELERATING THE VEHICLE BEGINS TO SHUDDER AND IT DOES NOT ACCELERATE IN A TIMELY FASHION. WHILE DRIVING ON THE STREET OR HIGHWAY THE CAR DOES NOT GAIN RPMS AND BEGINS TO WHAT BEST CAN BE DESCRIBED AS COUGHING AND SHAKING. CHANGING GEARS FROM DRIVE TO NEUTRAL OR REVERSE ALSO TAKES THE VEHICLE TIME TO MAKE THE CHANGE.
Incident date: Dec 1, 2017
SAME ISSUE MANY OTHERS NOTED, WHICH IS THE TRANSMISSION JERKING AT LOW SPEED AND OVER-REVVING/JOLTING ON ACCELERATION FROM A STOP. WHEN TRYING TO COAST AT LOW SPEED IN TRAFFIC THE CAR SHUDDERS SO BADLY I HAVE TO JUST STOP. SEEMS ESPECIALLY PRONOUNCED AS THE VEHICLE TRANSITIONS FROM E-DRIVE TO THE GAS ENGINE. WE BOUGHT THE CAR USED, AND THIS HAS BEEN HAPPENING FOR A LONG TIME.