Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Oct 17, 2019
THE COMPLETE CONSOLE LIGHTING HAS GONE OUT IN MY CAR. IT ONLY WORKS WHEN THE EXTERIOR LIGHTS ARE OFF. NOT ABLE TO DRIVE AT NIGHT AND DIFFICULT TO DRIVE DURING DAYLIGHT DUE TO NOT BEING ABLE TO SEE THE SPEEDOMETER. VERY MUCH A SAFETY ISSUE.
Incident date: Nov 22, 2019
FROM A COLD START,DRIVING VEHICLE A SHORT DISTANCE APPROX.( 1 MILE ) PULLING INTO A PARKING SPACE. STEP ON BRAKE PEDAL, ENGINE IDLE INCREASES MAKING YOU PRESS HARDER ON THE BRAKE PEDAL. THIS EXCESSIVE BRAKING TO STOP IS A SAFETY ISSUE. AT FIRST I THOUGHT I WAS STEPPING ON THE BRAKE AND GAS PEDAL AT THE SAME TIME. I FOUND THIS WAS NOT THE CASE. THE VEHICLE WANTS TO LURCH FORWARD . THIS HAS HAPPENE... Read more
Incident date: Dec 27, 2019
TURNED THE VEHICLE ON, PULLED OUT OF PARKING SPOT AND HEARD A NOISE FROM THE FRONT OF THE VEHICLE AS STEERING WHEEL WAS TURNED. THE STEERING WAS VERY TIGHT AND THE VEHICLE WAS DIFFICULT TO MANEUVER. AS THE SPEED INCREASED, THE STEERING LOOSENED, AND AS THE VEHICLE DECELERATED, THE VEHICLE BECAME NEARLY IMPOSSIBLE TO MANEUVER. THE POWER STEERING FLUID IS FULL, AND THE VEHICLE APPEARED TO BE IN GOOD... Read more
Incident date: Dec 26, 2019
FIRST OFF I'M CONFUSED BY THE RECALL INFORMATION .I HATE HAVING TO GUESS BUT IT'S REALLY UNCLEAR IF THE REPORT MEANS THAT THERE ARE NO RECALLS OR THAT THEY HAVE BEEN FIXED AALLREADY.I'M NOT ORIGINAL OWNER , I PURCHASED THE VEHICLE AND HAVE NOTICED TERRIBLE GASOLINE SMELL AND LEAKAGE..I LOOKED THIS UP AND IT APPEARS TO BE AN ISSUE THE VEHICLE HAS HAD A RECALL ABOUT..I DONT KNOW IF THIS HAS BEEN FI... Read more
Incident date: Nov 29, 2019
MY 2017 INFINITI Q60 RED SPORT 400 AWD HAD AN AWD ERROR AND MALFUNCTION WHILE I WAS DRIVING ON THE HIGHWAY AT AROUND 40MPH. THE CAR HAS NO TRACTION AND LOOSED CONTROL AND SLIPPED DURING A LIGHT SNOWING NIGHT.
Crash
2 injured
Incident date: Nov 29, 2019
MY 2017 INFINITI Q60 RED SPORT 400 AWD HAD AN AWD ERROR AND MALFUNCTION WHILE I WAS DRIVING ON THE HIGHWAY AT AROUND 40MPH. THE CAR HAS NO TRACTION AND LOOSED CONTROL AND SLIPPED DURING A LIGHT SNOWING NIGHT.
Crash
2 injured
Incident date: Dec 25, 2019
ON A FULL TANK OF GAS I AM ONLY ABLE TO GET ABOUT 200 MILES BEFORE EMPTY. I RECENTLY FILLED UP THE GAS TANK AND DROVE 25 MILES AND I HAVE 3/4 OF A TANK OF FUEL LEFT. I MAINLY DRIVE IN THE CITY, BUT THE RECENT 25 MILE EXAMPLE WAS HIGHWAY DRIVING WITH CRUISE CONTROL ON.
Incident date: Dec 23, 2019
WENT TO START CAR AFTER IT WAS SITTING OVER NIGHT (AND TEMPERATURE HAD DROPPED) AND IT WOULD NOT START, REQUIRING A JUMP. NOTHING WAS LEFT ON OVERNIGHT. CAR REQUIRED JUMP START TWO MORE TIMES UNTIL I WAS ABLE TO TAKE TO DEALER. I WAS TOLD IT WAS A DEFECTIVE BATTERY AND BATTERY WAS EXCHANGED. THREE WEEKS LATER, AFTER STOPPING FOR GAS AT 5AM ON WAY TO WORK, CAR WOULD NOT START AGAIN. AGAIN NOTHING ... Read more
Incident date: Dec 23, 2019
WENT TO START CAR AFTER IT WAS SITTING OVER NIGHT (AND TEMPERATURE HAD DROPPED) AND IT WOULD NOT START, REQUIRING A JUMP. NOTHING WAS LEFT ON OVERNIGHT. CAR REQUIRED JUMP START TWO MORE TIMES UNTIL I WAS ABLE TO TAKE TO DEALER. I WAS TOLD IT WAS A DEFECTIVE BATTERY AND BATTERY WAS EXCHANGED. THREE WEEKS LATER, AFTER STOPPING FOR GAS AT 5AM ON WAY TO WORK, CAR WOULD NOT START AGAIN. AGAIN NOTHING ... Read more
Incident date: Dec 19, 2019
I WAS BACKING DOWN MY DRIVE WAY (ABOUT 200 FT.) AND I HEARD A POPING SOUND. THEN AS I STARTED TO DRIVE DOWN THE ROAD IS WAS LOUDER, SOUND CAME FROM THE ROOF SO I OPENED THE CURTAIN IN FRONT OF THE MOON ROOF AND IT WAS ALL SHATTERED. THE CAR HAS ALWAYS BEEN GARAGED AND THE TEMP THAT DAY WAS IN THE LOW 40 DEGREES.
Incident date: Nov 9, 2019
THE CHARGER PORT HAD SOME SORT OF MALFUNCTION AND MY CAR WAS BURNED TO THE FRAME. IT WAS PARKED IN MY DRIVE WAY AND HAD BEEN SINCE 8:00 P.M POLICE OFFICERS WHERE COMING IN MY FRONT DOOR AT AROUND 2:00 A.M. MY CAR WAS ENGULFED IN FLAMES.
Fire
Incident date: Dec 17, 2019
THE FAN HOUSING BRACKET BROKE OFF BOLTS STILL ATTACHED BUT FAN IS MOVING BACK AND FORTH DUE TO BROKEN BRACKETS BELIEVE DOING TO THE WEIGHT OF THE FAN AND CHEAPLY MADE BRACKET HAD TO TAKE TO DEALER FOR REPAIR OVER 1300 DOLLARS. TOOK TO GOODYEAR FOR OIL CHANGE THEY FOUND THE PROBLEM BUT UNABLE TO GET PART HAD TO GO TO DEALER.
Incident date: Dec 18, 2019
AIRBAG LIGHT FLASHING WHEN VEHICLE IS TURNED ON AND REMAINS ON THROUGHOUT DRIVING UNTIL VEHICLE IS SHUT OFF. VEHICLE WAS NOT IN AN ACCIDENT OR ANY MODIFICATIONS PERFORMED ON VEHICLE.
Incident date: Dec 2, 2019
THE FUEL GAUGE MAY BE SLOW TO REGISTER, FAIL TO READ FULL WHEN THE GAS TANK IS ACTUALLY FULL, OR READ INACCURATELY. WHEN FILLING GAS TANK TO FULL, AFTER 30 MILES THE GAUGE IS READING 2/3 OF A TANK OR LESS WHILE THE MILES TO EMPTY READING IS STILL HIGH.
Incident date: Dec 13, 2019
I WAS SIMPLY DRIVING ON THE STREET WHEN MY VEHICLE STOPPED IN THE MIDDLE OF THE ROAD CAUSING CARS TO ALMOST HIT ME. I WAS NOT INVOLVED IN ANY ACCIDENT BUT INFINITI HAS INFORMED ME THAT THE EMERGENCY SHUT OFF WAS ACTIVATED FOR UNKNOWN REASON CAUSING MY AC COMPRESSOR TO BLOW AND ENTIRE FUSE BOX TO BE DESTROYED. MY CAR ONLY HAS 70K MILES ON IT SO THIS A SAFETY HAZARD. THESE PARTS NEED TO BE RECALLED... Read more
Incident date: Mar 1, 2018
DRIVER SIDE HEADLIGHT: EVERY TIME IT RAINS OR SNOWS MOISTURE GETS BUILT UP INSIDE HEADLIGHT ASSEMBLY AND THE LIGHTS QUITS WORKING.
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED UNEXPECTEDLY AND HESITATED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TOWED TO INFINITI OF SAN JOSE (2198 TULLY RD, SAN JOSE, CA 95122, (408) 531-3000) WHERE IT WAS DIAGNOSED WITH A FAULTY CONTINUOUSLY VARIABLE TRANSMISSION. THE CONTACT WAS PROVIDED A REPAIR ESTIMATE OF $7,000. THE MANUFACTURER WAS NOT ... Read more
Incident date: Nov 8, 2019
TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED INFINITI OF MOBILE (LOCATED AT 1147 E I65 SERVICE RD, MOBILE, AL 36606, 251-732-4849) AND WAS INFORMED THAT THEY WERE ORDERING THE PARTS; ... Read more
Incident date: Dec 13, 2019
TL* THE CONTACT OWNS A 2008 INFINITI G35. WHENEVER THE FRONT PASSENGER SEAT WAS OCCUPIED, THE AIR BAG WARNING INDICATOR DISPLAYED THAT IT WAS OFF. THE AIR BAG WARNING INDICATOR STARTED TO FLASH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE SENSOR NEEDED REPLACEMENT ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACT... Read more
Incident date: Aug 15, 2019
TL* THE CONTACT OWNS A 2007 INFINITI G35X. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GEORGE HARTE INFINITI (1076 S COLONY RD, WALLINGFORD, CT 06492, (203) 495-6700) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT CLASSIFICATION SYSTEM CONTROL UNIT NEEDED TO BE REPLACED AT THE COST OF $5,500 FOR PARTS AND LABOR. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE W... Read more
Incident date: Aug 15, 2019
TL* THE CONTACT OWNS A 2007 INFINITI G35X. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GEORGE HARTE INFINITI (1076 S COLONY RD, WALLINGFORD, CT 06492, (203) 495-6700) WHERE IT WAS DIAGNOSED THAT THE OCCUPANT CLASSIFICATION SYSTEM CONTROL UNIT NEEDED TO BE REPLACED AT THE COST OF $5,500 FOR PARTS AND LABOR. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE W... Read more
Incident date: Jan 1, 2006
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO DECELERATE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT EXCEED 2 MPH. ALSO, THE BATTERY WARNING INDICATOR WAS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STAT... Read more
Incident date: Dec 2, 2019
CAR STARTS TO SHUDDER AND SHAKE, WHILE TRYING TO ACCELERATE. THIS IS A TRANSMISSION ISSUE.
Incident date: Dec 2, 2019
CAR STARTS TO SHUDDER AND SHAKE, WHILE TRYING TO ACCELERATE. THIS IS A TRANSMISSION ISSUE.
Incident date: Dec 8, 2019
EXCESSIVE CONDENSATION AND INTERNAL FOGGING IN THE PASSENGER SIDE HEAD LAMP CAUSED THE LIGHTS (HIGH BEAMS, HAZARD BEAMS AND REGULAR LIGHTS) TO FAIL AND REMAIN INOPERABLE. DRIVING WITHOUT PROPER PAIRED LIGHTING IS UNSAFE. THE HEADLAMP ASSEMBLY WAS DIAGNOSED AT AN INFINITI DEALER AS REQUIRING FULL REPLACEMENT. EXCESSIVE CONDENSATION CAUSED THE WATER TO DAMAGE THE HEADLIGHT ASSEMBLY AND IS NOT ASSOCI... Read more
Incident date: Dec 2, 2019
AIRBAG LIGHT IS BLINKING SO TOOK TO DEALERSHIP CHARGED $149.00 AND SAID THEY CLEARED CODES...SERVICE MAN SAID THAT SOMETHING ABOUT PASSENGER SEAT NEEDED TO BE REPLACED FOR AROUND $7000.00...LIGHT HAS COME BACK ON😬
Incident date: Dec 2, 2019
AIRBAG LIGHT IS BLINKING SO TOOK TO DEALERSHIP CHARGED $149.00 AND SAID THEY CLEARED CODES...SERVICE MAN SAID THAT SOMETHING ABOUT PASSENGER SEAT NEEDED TO BE REPLACED FOR AROUND $7000.00...LIGHT HAS COME BACK ON😬
Incident date: Dec 8, 2019
WHILE DRIVING, MY INFINITI G-35 LOOSES ENGINE POWER AND THE ENGINE SHUTS OFF WHILE DRIVING WITHOUT NOTICE ALONG WITH SUDDEN LACK OF POWER STEERING. MY SERVICE ENGINE LIGHT STAYED ON WHEN I STARTED THE VEHICLE BACK A SHORT TIME LATER. SEVERAL CARS HAD TO SWERVE FROM HITTING ME. I WAS ABLE TO MAKE IT TO GET A DIAGNOSTICS AND IT'S SAYING CRANKSHAFT POSITION SENSOR/ CAMSHAFT POSITION SENSOR. THE ENGI... Read more
Incident date: Dec 8, 2019
WHILE DRIVING, MY INFINITI G-35 LOOSES ENGINE POWER AND THE ENGINE SHUTS OFF WHILE DRIVING WITHOUT NOTICE ALONG WITH SUDDEN LACK OF POWER STEERING. MY SERVICE ENGINE LIGHT STAYED ON WHEN I STARTED THE VEHICLE BACK A SHORT TIME LATER. SEVERAL CARS HAD TO SWERVE FROM HITTING ME. I WAS ABLE TO MAKE IT TO GET A DIAGNOSTICS AND IT'S SAYING CRANKSHAFT POSITION SENSOR/ CAMSHAFT POSITION SENSOR. THE ENGI... Read more
Incident date: Dec 8, 2019
WHILE DRIVING, MY INFINITI G-35 LOOSES ENGINE POWER AND THE ENGINE SHUTS OFF WHILE DRIVING WITHOUT NOTICE ALONG WITH SUDDEN LACK OF POWER STEERING. MY SERVICE ENGINE LIGHT STAYED ON WHEN I STARTED THE VEHICLE BACK A SHORT TIME LATER. SEVERAL CARS HAD TO SWERVE FROM HITTING ME. I WAS ABLE TO MAKE IT TO GET A DIAGNOSTICS AND IT'S SAYING CRANKSHAFT POSITION SENSOR/ CAMSHAFT POSITION SENSOR. THE ENGI... Read more
Incident date: Oct 2, 2019
BETWEEN 40-50 MPH, ON A BUSY RURAL HIGHWAY, THE CAR WOULD OCCASIONALLY (ONCE IN 3 MONTHS) GO INTO LIMP MODE. THIS PROBLEM IS NOW OCCURRING WEEKLY! YOU CANNOT ACCELERATE MORE 2,000 RPMS WHEN THIS HAPPENS. YOU CAN MANUALLY SHIFT THE TRANSMISSION TO A HIGHER GEAR TO GET TO A SAFE SPOT TO PULL OVER. HOWEVER, IT FEELS LIKE THE TRANSMISSION MIGHT FALL OUT OF THE CAR WHEN SHIFTING. MOST OF THE TIME, WHEN... Read more
Incident date: Oct 2, 2019
BETWEEN 40-50 MPH, ON A BUSY RURAL HIGHWAY, THE CAR WOULD OCCASIONALLY (ONCE IN 3 MONTHS) GO INTO LIMP MODE. THIS PROBLEM IS NOW OCCURRING WEEKLY! YOU CANNOT ACCELERATE MORE 2,000 RPMS WHEN THIS HAPPENS. YOU CAN MANUALLY SHIFT THE TRANSMISSION TO A HIGHER GEAR TO GET TO A SAFE SPOT TO PULL OVER. HOWEVER, IT FEELS LIKE THE TRANSMISSION MIGHT FALL OUT OF THE CAR WHEN SHIFTING. MOST OF THE TIME, WHEN... Read more
Incident date: Oct 2, 2019
BETWEEN 40-50 MPH, ON A BUSY RURAL HIGHWAY, THE CAR WOULD OCCASIONALLY (ONCE IN 3 MONTHS) GO INTO LIMP MODE. THIS PROBLEM IS NOW OCCURRING WEEKLY! YOU CANNOT ACCELERATE MORE 2,000 RPMS WHEN THIS HAPPENS. YOU CAN MANUALLY SHIFT THE TRANSMISSION TO A HIGHER GEAR TO GET TO A SAFE SPOT TO PULL OVER. HOWEVER, IT FEELS LIKE THE TRANSMISSION MIGHT FALL OUT OF THE CAR WHEN SHIFTING. MOST OF THE TIME, WHEN... Read more
Incident date: Jun 15, 2019
RM COLLISION FORGED MY SIGNATURE TO CASH OUT 20'000$ AND DID NOT FIX MY CAR. MY CAR WAS STOLEN JUNE 15, 2019
Crash
Incident date: Jun 15, 2019
RM COLLISION FORGED MY SIGNATURE TO CASH OUT 20'000$ AND DID NOT FIX MY CAR. MY CAR WAS STOLEN JUNE 15, 2019
Crash
Incident date: Jun 15, 2019
RM COLLISION FORGED MY SIGNATURE TO CASH OUT 20'000$ AND DID NOT FIX MY CAR. MY CAR WAS STOLEN JUNE 15, 2019
Crash
Incident date: Oct 22, 2019
WHILE DRIVING, THE CAR LOST ALL POWER, STEERING AND BREAKING CAPABILITIES. ALL OF THE DASH WARNING LIGHTS LIT UP. INFINITY REPLACED THE ABS SYSTEM.
Incident date: Oct 22, 2019
WHILE DRIVING, THE CAR LOST ALL POWER, STEERING AND BREAKING CAPABILITIES. ALL OF THE DASH WARNING LIGHTS LIT UP. INFINITY REPLACED THE ABS SYSTEM.
Incident date: Oct 22, 2019
WHILE DRIVING, THE CAR LOST ALL POWER, STEERING AND BREAKING CAPABILITIES. ALL OF THE DASH WARNING LIGHTS LIT UP. INFINITY REPLACED THE ABS SYSTEM.
Incident date: Dec 6, 2019
TODAY NOVEMBER 6, 2019, AT ABOUT 12:30 PM AFTER I STARTED MY VEHICLE THE STEERING WAS VERY HARD TO STEER AND MANEUVER. I DROVE THE VEHICLE BACK HOME BUT HAD A HARD TIME STEERING. MY VEHICLE HAS ADAPTIVE STEERING. I CALLED ABOUT A RECALL THAT WAS ISSUED FOR THIS PROBLEM AND WAS TOLD A SOFTWARE UPDATE WAS MADE IN JULY OF 2016. IT APPEARS THAT THIS HAS NOT RESOLVED THE ISSUE AND MY VEHICLE MAY LEAD ... Read more
Incident date: Nov 20, 2019
THE CHASIS CONTROL SYSTEM ERROR WARNING IIS ON ALSO KEY SYSTEM ERROR IS ON ALSSO THE RADIO WORKS BUT NO SOUND FROM SPEAKERS
Incident date: Nov 20, 2019
THE CHASIS CONTROL SYSTEM ERROR WARNING IIS ON ALSO KEY SYSTEM ERROR IS ON ALSSO THE RADIO WORKS BUT NO SOUND FROM SPEAKERS
Incident date: Nov 20, 2019
THE CHASIS CONTROL SYSTEM ERROR WARNING IIS ON ALSO KEY SYSTEM ERROR IS ON ALSSO THE RADIO WORKS BUT NO SOUND FROM SPEAKERS
Incident date: Nov 29, 2019
TL* THE CONTACT OWNS A 2018 INFINITI Q60. WHILE DRIVING 45 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING OR AN IMPACT OCCURRING. THE PASSENGER SEAT WAS NOT OCCUPIED AT THE TIME. THE VEHICLE WAS TAKEN TO INFINITI OF BAKERSFIELD (5200 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 617-2020) WHERE THE CONTACT WAS INFORMED THAT THERE WAS A SMALL TEAR IN THE PLASTIC SPLASH GUARD UNDERNEATH ... Read more
Incident date: Dec 4, 2018
DASHBOARD IS MELTING, CRACKING AND STICKY AND CAUSING A GLARE THAT IS REFLECTING ONTO THE WINDSHIELD AND CAUSING VISIBILITY ISSUES WHILE DRIVING, I OWNED THE CAR FOR 3 YEARS AND ONLY PUT 1500 MILES ON THE CAR AND PURCHASE THE CAR FROM FLORIDA
Incident date: Oct 23, 2019
INFINITI G37 CONVERTIBLE YEAR 2012, WITH 11,400 MILES (SECONDARY CAR VERY LOW MILES) DISPLAYED PASSENGER AIRBAG ERROR/WILL NOT DEPLOY AIRBAG IN A CRASH. THE CAR WAS STARTED AND THE DISPLAY LIGHT NEVER WENT OFF AND HAS STAY ON EVERY SINCE WHILE DRIVING. TOOK THE CAR TO WESTHOUSTON INFINITI SERVICE ONE WEEK LATER AND WAS TOLD A SENSOR WAS BAD AND THAT THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A ... Read more
Incident date: Oct 23, 2019
INFINITI G37 CONVERTIBLE YEAR 2012, WITH 11,400 MILES (SECONDARY CAR VERY LOW MILES) DISPLAYED PASSENGER AIRBAG ERROR/WILL NOT DEPLOY AIRBAG IN A CRASH. THE CAR WAS STARTED AND THE DISPLAY LIGHT NEVER WENT OFF AND HAS STAY ON EVERY SINCE WHILE DRIVING. TOOK THE CAR TO WESTHOUSTON INFINITI SERVICE ONE WEEK LATER AND WAS TOLD A SENSOR WAS BAD AND THAT THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A ... Read more
Incident date: Oct 23, 2019
INFINITI G37 CONVERTIBLE YEAR 2012, WITH 11,400 MILES (SECONDARY CAR VERY LOW MILES) DISPLAYED PASSENGER AIRBAG ERROR/WILL NOT DEPLOY AIRBAG IN A CRASH. THE CAR WAS STARTED AND THE DISPLAY LIGHT NEVER WENT OFF AND HAS STAY ON EVERY SINCE WHILE DRIVING. TOOK THE CAR TO WESTHOUSTON INFINITI SERVICE ONE WEEK LATER AND WAS TOLD A SENSOR WAS BAD AND THAT THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A ... Read more
Incident date: Nov 19, 2019
MY VEHICLE HAS AN OPTIONAL TECH PACKAGE THAT PROVIDES FORWARD BRAKING, LANE DEPARTURE AND BACKUP BRAKING. APPARENTLY WHEN I HIT A POTHOLE, THESE SAFETY FEATURES OCCASIONALLY TURN OFF. IV'E HAD THESE CAR FOR 4 1/2 YEARS AND BECAME AWARE OF THIS PROBLEM ABOUT 6 MONTHS AGO. I'M HAVE BECOME DEPENDENT ON THESE SAFETY ENHANCEMENTS AND NO-LONGER FEEL COMFORTABLE WHEN DRIVING. I HAVE COMPLAINED THE ... Read more
Incident date: Nov 19, 2019
MY VEHICLE HAS AN OPTIONAL TECH PACKAGE THAT PROVIDES FORWARD BRAKING, LANE DEPARTURE AND BACKUP BRAKING. APPARENTLY WHEN I HIT A POTHOLE, THESE SAFETY FEATURES OCCASIONALLY TURN OFF. IV'E HAD THESE CAR FOR 4 1/2 YEARS AND BECAME AWARE OF THIS PROBLEM ABOUT 6 MONTHS AGO. I'M HAVE BECOME DEPENDENT ON THESE SAFETY ENHANCEMENTS AND NO-LONGER FEEL COMFORTABLE WHEN DRIVING. I HAVE COMPLAINED THE ... Read more