Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 1, 2020
DASHBOARD / PANEL IS MELTING AND BUBBLING
Incident date: Oct 8, 2019
AIRBAG LIGHT FLASHING. PASSENGER AIRBAG OFF LIGHT ILLUMINATED.DIAGNOSIS CODE B1018 OCCUPANT SENS. DEALER RESET THE AIRBAG LIGHT HOWEVER THE NEXT DAY IT WAS FLASHING AGAIN.
Incident date: Feb 22, 2020
WE BOUGHT THIS CAR, USED, ON JANUARY 18, 2020 AND AN IBS LIGHT TURNED ON A COUPLE WEEKS AFTER I BOUGHT IT BUT LATER TURNED OFF. NOW FEBRUARY 22 THE AIRBAG LIGHT STARTED TO BLINK AS I WAS DRIVING ON A CITY STREET. A WEEK LATER, TODAY FEBRUARY 29 IT IS STILL CONTINUING TO BLINK. I HAVE SEEN MANY RECALLS ABOUT THIS ISSUE ON OTHER 2013 INFINITI JX35S. ALSO, BEFORE I BOUGHT IT THE CAR DEALERSHIP TOOK I... Read more
Incident date: Nov 12, 2019
IGNITION LOCKED - UNABLE TO TURN KEY. INFINITI IS A REAL [XXX] AT $153/HOUR. IS THIS A NATS / NASH UNIT PROBLEM WITH THE SIGNAL, THE ANTENNA OR THE WIRE HARNESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Nov 12, 2019
IGNITION LOCKED - UNABLE TO TURN KEY. INFINITI IS A REAL [XXX] AT $153/HOUR. IS THIS A NATS / NASH UNIT PROBLEM WITH THE SIGNAL, THE ANTENNA OR THE WIRE HARNESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Dec 11, 2019
TL* THE CONTACT OWNS A 2016 INFINITI QX50. CONTACT STATED THAT WHILE TURNING INTO A PARKING FACILITY THE RPM REVVED UP WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND THE VEHICLE RETURNED TO NORMAL OPERATION. THE VEHICLE WAS TAKEN TO GEORGE HARTE INFINITI LOCATED AT (1076 S. COLONY DRIVE, WALLINGFORD, CT 06492, (203) 495-6700) WHERE THE VEHICLE WAS TEST DRIVEN AND DIAGNOSED HOWEV... Read more
Incident date: Feb 27, 2020
I WAS DRIVING ACROSS A BRIDGE IN TOWN GOING ABOUT 40MPH. NOTHING WAS OVER HEAD, DRIVING CONDITIONS WERE GOOD, WEATHER CLEAR AND ALL OF SUDDEN OUT OF NO WHERE I HEARD AN EXPLOSION. EXTREMELY LOUD, MADE MY EARS RING. I IMMEDIATELY THOUGHT SOMETHING BLEW UP OR MY CAR HAD BEEN SHOT. I STARTED HEARING PIECES OF GLASS HIT MY SUNROOF COVER AND PULLED UP TO FIND MY GLASS HAD EXPLODED AND LEFT A HUGE HOLE... Read more
Incident date: Jan 6, 2020
I'D LIKE TO REPORT A PROBLEM THAT HAS OCCURRED WITH MY 2011 INFINITI M37 WHICH SEEMS TO BE PRETTY FATAL. THE PLASTIC COVER THAT COVERS THE STEERING WHEEL'S ROD CRACKS OPEN WHEN THE STEERING WHEEL IS TILTED TO A LOWER POSITION. ONCE THE COVER IS CRACKED, STEERING WHEEL RUBS ON TO THE PLASTIC BEHIND IT AND MAKES THE STEERING WHEEL NEARLY IMPOSSIBLE TO STEER. IF SOMEONE FACED THIS ISSUE BY CHANGING T... Read more
Incident date: Feb 26, 2020
TODAY I HAD THE ULTIMATE SCARE. I WAS DRIVING DOWN THE FREEWAY WHEN MY SEAT BELTS LOCKED AND MY TRUCK HIT THE EMERGENCY BRAKES. NO ONE WAS IN FRONT OF ME BUT THERE WAS A 18 WHEELER BEHIND ME. HE SWERVED TO AVOID HITTING ME FROM THE BACK. I COMPLETELY WENT INTO A ANXIETY ATTACK AND HAD TO PULL OVER ONCE THE CAR RELEASED THE BRAKES WHICH ONLY LASTED A MINUTE. I CALLED FOR HELP BECAUSE I COULDN'T BRE... Read more
1 injured
Incident date: Feb 26, 2020
TODAY I HAD THE ULTIMATE SCARE. I WAS DRIVING DOWN THE FREEWAY WHEN MY SEAT BELTS LOCKED AND MY TRUCK HIT THE EMERGENCY BRAKES. NO ONE WAS IN FRONT OF ME BUT THERE WAS A 18 WHEELER BEHIND ME. HE SWERVED TO AVOID HITTING ME FROM THE BACK. I COMPLETELY WENT INTO A ANXIETY ATTACK AND HAD TO PULL OVER ONCE THE CAR RELEASED THE BRAKES WHICH ONLY LASTED A MINUTE. I CALLED FOR HELP BECAUSE I COULDN'T BRE... Read more
1 injured
Incident date: Feb 19, 2020
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Incident date: Feb 19, 2020
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE FUEL GAUGE INDICATED THE FUEL TANK WAS FULL AT ALL TIMES. THE VEHICLE RAN OUT OF FUEL DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER BENNETT INFINITI (1060 PA-315 WILKES BARRE PA) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE F... Read more
Incident date: Feb 14, 2020
WHILE DRIVING, THE CAR SUDDENLY STARTED SHUDDERING AND MAKING A LOUD GRINDING SOUND. WE WERE IN THE FAST LANE AMD THE CAR SLOWED QUICKLY. WE WERE ABLE TO PULL OFF THE ROAD, WHERE THE CAR STOPPED MOVING. WE HAD TO WAIT FOR A TOW. UPON RESEARCHING I FOUND THAT THERE IS A KNOWN ISSUE WITH JX35 2013 TRANSMISSIONS, I PRAYED WE WERE ELIGIBLE FOR IT. I TOOK IT TO THE DEALER WHERE THEY DIAGNOSED IT AS A I... Read more
Incident date: Feb 15, 2015
MY 2003 INFINITY I35 STALSL WHILE DRIVING ON LOCAL ROADS AND BUSY STATE HIGHWAYS LOCATED IN THE GREATER HILTON HEAD SC AREA. IT REQUIRES COASTING TO THE SIDE OF THE ROAD, TURNING THE VEHICLE OFF. THE SERVICE ENGINE LIGHT TURNS ON. I THEN CAN RESTART THE ENGINE AND RETURN TO MY HOME AS SOON AS I CAN. I RESEARCHED THE PROBLEM AND FOUND A RECALL NOTICE THAT DESCRIBED MY PROBLEM. SINCE DISCOVERI... Read more
Incident date: Feb 10, 2020
DUNLOP SP SPORT 5000 DSST P245/40RF19 DEVELOPED SIDEWALL BUBBLE SPONTANEOUSLY.HAD TO REPLACE TWO TIRES AT LESS THAN 30,000 MILES. BOTH TIRES HAD PLENTY OF TREAD LIFE LEFT (> 6/32)
Incident date: Feb 10, 2020
THIS CAR SOME WITH AN INTERNAL REAR VIEW MIRROR THAT IS SUPPOSED TO AUTO DIM (NO FLIP LEVER) MIRROR DOES NOT AUTO DIM. LIGHTS OF CARS BEHIND ME ARE FULL STRENGTH WHEN VIEWED THROUGH THE MIRROR I HAVE HAD THE CAR TO THE DEALER THREE TIMES FOR THIS AND I HAVE WORKED WITH INFINITI CONSUMER AFFAIRS. THEY TOLD ME THAT THIS IS HOW THE MIRROR WORKS. IT IS VERY UNSAFE I HAVE TO TILT THE MIRROR UP AT NIGHT... Read more
Incident date: Feb 14, 2020
MY WIFE DROVE TO MY DAUGHTERS SCHOOL SCHOOL FOR A BASKETBALL PRACTICE. SHE LOCKED THE DOORS USING THE KEYFOB LIKE ALWAYS. WHEN SHE GOT BACK TO THE CAR SHE UNLOCK THE DOORS USING THE KEYFOB, BUT THIS TIME THE DRIVERS DOOR DID NOT OPEN. SHE TRIED USING THE DOOR ENTRY BUTTON ON THE HANDLE WHICH DID NOT WORK. SHE THEN GOT IN THRU THE PASSENGER DOOR AND TRIED TO PULL THE HANDLE TO OPEN THE DOOR AND T... Read more
Incident date: Feb 14, 2020
MY WIFE DROVE TO MY DAUGHTERS SCHOOL SCHOOL FOR A BASKETBALL PRACTICE. SHE LOCKED THE DOORS USING THE KEYFOB LIKE ALWAYS. WHEN SHE GOT BACK TO THE CAR SHE UNLOCK THE DOORS USING THE KEYFOB, BUT THIS TIME THE DRIVERS DOOR DID NOT OPEN. SHE TRIED USING THE DOOR ENTRY BUTTON ON THE HANDLE WHICH DID NOT WORK. SHE THEN GOT IN THRU THE PASSENGER DOOR AND TRIED TO PULL THE HANDLE TO OPEN THE DOOR AND T... Read more
Incident date: Dec 18, 2019
THE CAR'S REARVIEW CAMERA HAS NO VISIBILITY WHEN IT'S NIGHTTIME OR DARK OUTSIDE. THE REARVIEW CAMERA MONITOR IS ALMOST PITCH BLACK AND TOO GRAINY. SIDEVIEW CAMERA ALSO SHOWS NO VISIBILITY (EVEN THOUGH THE CAR COMES WITH THESE FEATURES) AND CHANGING BRIGHTNESS/CONTRAST SETTINGS DOES NOT RESOLVE THE PROBLEM. DURING THE DAY, THERE'S VISIBILITY, BUT AT NIGHT, THE MONITOR IS BLACK AND GRAINY. THE DEALE... Read more
Incident date: Dec 18, 2019
THE CAR'S REARVIEW CAMERA HAS NO VISIBILITY WHEN IT'S NIGHTTIME OR DARK OUTSIDE. THE REARVIEW CAMERA MONITOR IS ALMOST PITCH BLACK AND TOO GRAINY. SIDEVIEW CAMERA ALSO SHOWS NO VISIBILITY (EVEN THOUGH THE CAR COMES WITH THESE FEATURES) AND CHANGING BRIGHTNESS/CONTRAST SETTINGS DOES NOT RESOLVE THE PROBLEM. DURING THE DAY, THERE'S VISIBILITY, BUT AT NIGHT, THE MONITOR IS BLACK AND GRAINY. THE DEALE... Read more
Incident date: Oct 25, 2019
THE CAR DRIFTS ALL OVER THE HIGHWAY AT NORMAL HIGHWAY SPEEDS. IT IS AS IF I AM ALWAYS FIGHTING A STRONG WIND. IT IS VERY DISTRACTING AND DANGEROUS. SEEMS LIKE ANYTHING OVER 60MPH IS VERY CHALLENGING TO KEEP BETWEEN THE LINES. I TOOK IT TO THE DEALER ON 2/01/2020 AND WAS TOLD THAT THIS IS NORMAL FOR THESE SPORTS SUV'S. THEY ALL DO IT. VERY DISCOURAGING. THIS WAS NOTICED ABOUT 10,000 MILES AGO AND S... Read more
Incident date: Jan 2, 2019
TL* THE CONTACT OWNS A 2012 INFINITY QX56. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG COVER WAS CRACKING. THERE WERE NO RECALLS AND THE ISSUE WAS NOT COVERED UNDER THE EXTENDED WARRANTY. THE AIR BAG COULD DEPLOY WITHOUT WARNING SINCE IT WAS CRACKED AND POSSIBLY INJURIE THE PASSENGER. THE CONTACT WENT TO INFINITI OF CORAL GABLES (2701 S LE JEUNE RD CORAL GABLES, FL 33134 (786) 89... Read more
Incident date: Dec 12, 2019
CHECK ENGINE LIGHT HAS BEEN ON FOR 2 YEARS. I'VE REPAIRED JUST ABOUT EVERYTHING POSSIBLE THAT COMES UP ON THE CODE READER AND NOTHING KEEPS THE ENGINE LIGHT OFF. I'VE GONE TO THE DEALER FOR REPAIRS AND THEY CANNOT EVERY GUARANTEE THEIR WORK WILL FIX THE PROBLEM. ANOTHER MECHANIC HAS REPAIRED AIR FLOW SENSORS, ETC. AND HE KEEPS TELLING ME IT'S A COMPUTER UPDATE THAT'S NEEDED TO FIX THE LIGHT - NOT ... Read more
Incident date: Dec 12, 2019
CHECK ENGINE LIGHT HAS BEEN ON FOR 2 YEARS. I'VE REPAIRED JUST ABOUT EVERYTHING POSSIBLE THAT COMES UP ON THE CODE READER AND NOTHING KEEPS THE ENGINE LIGHT OFF. I'VE GONE TO THE DEALER FOR REPAIRS AND THEY CANNOT EVERY GUARANTEE THEIR WORK WILL FIX THE PROBLEM. ANOTHER MECHANIC HAS REPAIRED AIR FLOW SENSORS, ETC. AND HE KEEPS TELLING ME IT'S A COMPUTER UPDATE THAT'S NEEDED TO FIX THE LIGHT - NOT ... Read more
Incident date: Feb 10, 2020
THE TRANSMISSION STARTED SLIPPING WHEN DRIVING FORWARD AND THEN THE CAR WOULD STALL AND NOT MOVE. WHEN PUTTING BACK IN PARKING AND THEN TO DRIVE, THE CAR WOULD MOVE BUT LATER BACK TO SLIPPING. TOOK THE CAR TO INFINITI DEALER THE SAME DAY, THEY RAN THE DIAGNOSIS AND REPORTED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED COMPLETELY AT THE COST OF $7000 TOTAL. THE CAR HAS 66000 MILES ON IT AND HAS ... Read more
Incident date: Feb 10, 2020
I WAS DRIVING TO WORK AT APPROX 6:15AM ON HWY 17. SPEED WAS APPROX 40MPH WHEN THE SUNROOF SUDDENLY EXPLODED. MOST OF THE GLASS FLEW OUT SHOWERING THE CARS BEHIND ME. I DIDN'T HEAR OR SEE ANYTHING HIT THE SUNROOF.
Incident date: Jan 2, 2018
DRIVER'S SIDE WINDOW REJECTS AUTOMATIC ROLL-UP. WHEN USING THE ONE TOUCH AUTO ROLL-UP FUNCTION, THE WINDOW ROLLS-UP, BUT COMES BACK DOWN ON IT'S OWN (BACK TO HALF-WAY DOWN) ONCE IT REACHES THE TOP. THIS HAS HAPPENED A LOT PRIOR TO PAYING FOR AN INFINITI DEALERSHIP TO REPLACE THE WINDOW MOTOR AND NOW HAPPENS PERIODICALLY (4-6 TIMES PER MONTH) AFTER THE MOTOR WAS REPLACED. DATE OF SERVICE 1/2/18 #ES... Read more
Incident date: Oct 11, 2019
I HAVE NOTICED MY DASH IS MELTING TERRIBLY BAD ITS NOW HAS SOFT SPOTS AND IS NOW SUPER STICKY FROM MELTING AND CRACKING AND CHIPING OFF IN SOME AREAS WHERE IT HAS MELTED AND THEN CRACKED AS IT HARDENED BACK. IF I TRY TO CLEAN IT WITH CLEANER MADE FOR DASHES THE COLOR JUST SMEARS AND THE DASH MATERIAL ITS SELF SMEARS AND ANY KIND OF CAR CLOTH JUST LEAVES PATCHES OF STUFF FROM THE DASH BEING STICKY ... Read more
Incident date: Feb 7, 2020
ON MORE THAN ONE OCCASION AFTER DRIVING TO A STORE OR APPT. AND PARK . GO OUT TO A COMPLETELY DEAD VEHICLE. JUMP START TO GET GOING MAY GO FOR A MONTH OR SO AND IT WILL HAPPEN AGAIN WITH NO WARNING.
Incident date: Feb 8, 2020
VEHICLE HAS 97K MILES AND DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. HIT DOOR LOCK/UNLOCK MULTIPLE TIME WITH NO LUCK GETTING IT OPEN. HANDLES DO NOT FEEL LIKE THERE IS ANY RESISTANCE WHEN PULLING ON THEM.
Incident date: Jan 31, 2020
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE VIBRATED ABNORMALLY, HESITATED AND LOST MOTIVE POWER WITHOUT WARNING. THE CONTACT PULLED OFF OF THE ROADWAY, TURNED THE VEHICLE OFF AND BACK ON HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO PERRY INFINITI OF ESCONDIDO 855 LA TERRAZA BLVD, ESCONDIDO, CA 92025 WHERE THE VEHICLE WAS INSP... Read more
Incident date: Dec 27, 2019
TL* THE CONTACT OWNS A 2011 INFINITI FX. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 15 MPH THE VEHICLE UNEXPECTEDLY STOPPED AND WOULD NOT RESTART WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT HOME. THE VEHICLE WAS TAKEN TO THE DEALER (INFINITI OF ARDMORE 306 W LANCASTER AVE, ARDMORE, PA 19003) FOR DIAGNOSIS. THE DIAGNOSIS WAS A REPLACE FUEL SENDER AND AC AMP. THE VEHICLE WAS NOT REP... Read more
Incident date: Nov 11, 2019
SEATBELT STRAP IS FRAYING / TEARING ON 3 SEATBELTS AND ONE OF THEM HAS COMPLETELY TORN. THE DRIVER SIDE SEAT BELT CLAMP WON'T DISENGAGE PREVENTING IT FROM BEING SIZED. INFINITI HAS DENIED MY WARRANTY CLAIM AND STATED THAT I SOMEHOW DAMAGED IT. I THINK IT IS A QUALITY ISSUE AND SHOULD BE HONORED AS A WARRANTY ITEM.
Incident date: Feb 5, 2020
ON THREE OCCASIONS THE BATTERY IN MY 2019 QX80 HAS DIED FOR NO APPARENT REASON. THE CAR IS A 2019 AND THE BATTERY DIED 8 MONTHS, 10 MONTHS AND NOW 13 MONTHS AFTER PURCHASING IT BRAND NEW. EACH TIME THE CAR HAS DRIVEN FINE IN THE MORNING ON MY WAY TO WORK BUT WHEN I TRIED TO TURN IT ON TO HEAD HOME IT DIDN'T START. I WAS INITIALLY TOLD IT WAS A BAD BATTERY AND THEN TOLD IT WAS AN ALTERNATOR ISSUE.... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT AN INTERSECTION TO THE HIGHWAY THE VEHICLE SEIZED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND BACK ON OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND DETE... Read more
Incident date: Dec 20, 2019
CATALYST PROBLEM P0420 P0420. SEEN SAME VEHICLES BEING RECALLED.
Incident date: Dec 20, 2019
CATALYST PROBLEM P0420 P0420. SEEN SAME VEHICLES BEING RECALLED.
Incident date: Jan 15, 2020
I WAS DRIVING AT APPROXIMATELY 60 MPH ON A FREEWAY WHEN TRAFFIC AHEAD CAME TO A SUDDEN STOP. I PRESSED THE BRAKE PEDAL AND IT TRAVELED TO THE FLOOR AND I DID NOT FEEL THE CAR SLOW AT ALL. THE "BRAKE" DASH INDICATOR LIGHT CAME ON, AND I CONTINUED PUMPING THE BRAKE PEDAL TO TRY AND SLOW THE CAR. WHILE I CONTINUED PRESSING THE BRAKES, THE CAR STARTED SLOWING DOWN RAPIDLY ON ITS OWN AS IF IT WAS PRESS... Read more
Incident date: Jan 24, 2020
MY 2012 INFINITI QX56 NEEDS A NEW TIMING CHAIN AND INIFINITI SAID THERE WAS A RECALL BUT NOT ON MY PARTICULAR VIN NUMBER. IT SEEMS ODD THAT I HAVE THE YEAR AND MAKE OF THE CAR WITH THE EXACT REPAIRS NEEDED AS THE RECALL BUT THEY AREN'T COVERING IT.
Incident date: Jan 28, 2020
TL* THE CONTACT OWNS A 2017 INFINITI QX60. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ABS WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED FOR APPROXIMATELY AN HOUR AND TWENTY MINUTES. THE CONTACT PULLED THE VEHICLE OVER AND ATTEMPTED TO CONTACT ROADSIDE ASSISTANCE WHICH WAS UNSUCCESSFUL. THE VEHICLE WAS TAKEN TO (NATIONWIDE INFINITI OF TIMONIUM 22 W TIMONIUM RD, LUTHERVILLE-T... Read more
Incident date: Jan 31, 2020
2011 INFINITI FX 35 - DEALER RECOMMENDS THE REPLACEMENT OF THE FUEL SENDER & A/C AMP FOR $1,765.09. MY RESEARCH REVEALS THAT THIS ISSUE/PART HAS BEEN A CONCERN SINCE 2003 (NISSAN/INFINITI) - I HAVE A 2011. BASICALLY THE GAS GAUGE NO LONGER WORKS THEREFORE THE DRIVER DOESN'T KNOW WHEN GAS IS NEEDED. THIS MORNING 1/31/2020 I WAS ON MY WAY TO WORK AND GOT 6 DOORS AWAY FROM MY HOME AND MY CAR STOPP... Read more
Incident date: Jul 20, 2016
CAR SHUTS DOWN. OVER THREE YEARS AGO IT DIED WHILE DRIVING. I TOOK IT TO THE INFINITY DEALERSHIP. THEY TOLD ME IT WAS CAM SENSOR. HAD IT & CRANK SENSOR REPLACED. PROBLEM PERSISTED. TOOK BACK TO INFINITY & WAS TOLD IT WAS THE CYLYNOID. HAD THATBREPLACE. PROBLEM PERSISTED. THE INFINITI DEALER SAID THE TIMING CHAIN NEED REPLACED BUT MY CAR WAS NOT WORTH SPENDING THAT AMOUNT OF REPAIR. MY CAR IS WEL... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AN... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AN... Read more
Incident date: Jan 27, 2020
MY CAR HAS HAD ISSUES FROM THE DAY I GOT IT WHICH HAVE GOTTEN PROGRESSIVELY WORSE AND NOW I DON'T FEEL SAFE AND I'M RELUCTANT TO DRIVE IT LET ALONE MAKE THE PAYMENT FOR IT AFTER TAKING IT TO THE DEALER THREE TIMES EXPLAINING THE ISSUE AND LIGHTS THAT COME IN. I HAVE HAD BAD SMELL COMING FROM IT AND AFTER THE THIRD TIME TODAY BEING AT DEALE AND GETTING A LOANER CAR THAT IS NOT EVEN SEMI COMPARABLE... Read more
Incident date: Jan 27, 2020
MY CAR HAS HAD ISSUES FROM THE DAY I GOT IT WHICH HAVE GOTTEN PROGRESSIVELY WORSE AND NOW I DON'T FEEL SAFE AND I'M RELUCTANT TO DRIVE IT LET ALONE MAKE THE PAYMENT FOR IT AFTER TAKING IT TO THE DEALER THREE TIMES EXPLAINING THE ISSUE AND LIGHTS THAT COME IN. I HAVE HAD BAD SMELL COMING FROM IT AND AFTER THE THIRD TIME TODAY BEING AT DEALE AND GETTING A LOANER CAR THAT IS NOT EVEN SEMI COMPARABLE... Read more
Incident date: Jan 23, 2020
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILED DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. AS A RESULT, THE STEERING WHEEL WAS TURNED WITH EXCESSIVE FORCED. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED INDICATING STEERING CHASSIS SYSTEM CONTROL ERROR. THE VEHICLE WAS TAKEN TO WARREN HENRY INFINITI DEALER, (2300 NE 151ST ST, NORTH MIAMI, FL 3318... Read more
Incident date: Jan 11, 2020
FORWARD EMERGENCY BRAKING (FEB) ACTIVATING WHEN NOT NEEDED. JANUARY 11TH 2020 FIRST DAY OF OWNING INFNITI Q50 LUXE 3.0T NO PACKAGES, ONLY FEB (WHICH IS STANDARD ON ALL Q50 NOW) DRIVING HOME FROM KELLY INFINITI OF DENVERS, MA DEALERSHIP. ALLEN RD EXTENTION - SPEED LIMIT 30MPH, SLIGHTLY WINDY ROAD, WET, POSSIBILITY OF BLACK ICE. ALL OF A SUDDEN, WITH NOT A SINGLE CAR AHEAD OF ME AND NO CAR... Read more
Incident date: Jan 11, 2020
FORWARD EMERGENCY BRAKING (FEB) ACTIVATING WHEN NOT NEEDED. JANUARY 11TH 2020 FIRST DAY OF OWNING INFNITI Q50 LUXE 3.0T NO PACKAGES, ONLY FEB (WHICH IS STANDARD ON ALL Q50 NOW) DRIVING HOME FROM KELLY INFINITI OF DENVERS, MA DEALERSHIP. ALLEN RD EXTENTION - SPEED LIMIT 30MPH, SLIGHTLY WINDY ROAD, WET, POSSIBILITY OF BLACK ICE. ALL OF A SUDDEN, WITH NOT A SINGLE CAR AHEAD OF ME AND NO CAR... Read more