Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 27, 2019
TL* THE CONTACT OWNS A 2011 INFINITI FX. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 15 MPH THE VEHICLE UNEXPECTEDLY STOPPED AND WOULD NOT RESTART WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT HOME. THE VEHICLE WAS TAKEN TO THE DEALER (INFINITI OF ARDMORE 306 W LANCASTER AVE, ARDMORE, PA 19003) FOR DIAGNOSIS. THE DIAGNOSIS WAS A REPLACE FUEL SENDER AND AC AMP. THE VEHICLE WAS NOT REP... Read more
Incident date: Nov 11, 2019
SEATBELT STRAP IS FRAYING / TEARING ON 3 SEATBELTS AND ONE OF THEM HAS COMPLETELY TORN. THE DRIVER SIDE SEAT BELT CLAMP WON'T DISENGAGE PREVENTING IT FROM BEING SIZED. INFINITI HAS DENIED MY WARRANTY CLAIM AND STATED THAT I SOMEHOW DAMAGED IT. I THINK IT IS A QUALITY ISSUE AND SHOULD BE HONORED AS A WARRANTY ITEM.
Incident date: Feb 5, 2020
ON THREE OCCASIONS THE BATTERY IN MY 2019 QX80 HAS DIED FOR NO APPARENT REASON. THE CAR IS A 2019 AND THE BATTERY DIED 8 MONTHS, 10 MONTHS AND NOW 13 MONTHS AFTER PURCHASING IT BRAND NEW. EACH TIME THE CAR HAS DRIVEN FINE IN THE MORNING ON MY WAY TO WORK BUT WHEN I TRIED TO TURN IT ON TO HEAD HOME IT DIDN'T START. I WAS INITIALLY TOLD IT WAS A BAD BATTERY AND THEN TOLD IT WAS AN ALTERNATOR ISSUE.... Read more
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT AN INTERSECTION TO THE HIGHWAY THE VEHICLE SEIZED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND BACK ON OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND DETE... Read more
Incident date: Dec 20, 2019
CATALYST PROBLEM P0420 P0420. SEEN SAME VEHICLES BEING RECALLED.
Incident date: Dec 20, 2019
CATALYST PROBLEM P0420 P0420. SEEN SAME VEHICLES BEING RECALLED.
Incident date: Jan 15, 2020
I WAS DRIVING AT APPROXIMATELY 60 MPH ON A FREEWAY WHEN TRAFFIC AHEAD CAME TO A SUDDEN STOP. I PRESSED THE BRAKE PEDAL AND IT TRAVELED TO THE FLOOR AND I DID NOT FEEL THE CAR SLOW AT ALL. THE "BRAKE" DASH INDICATOR LIGHT CAME ON, AND I CONTINUED PUMPING THE BRAKE PEDAL TO TRY AND SLOW THE CAR. WHILE I CONTINUED PRESSING THE BRAKES, THE CAR STARTED SLOWING DOWN RAPIDLY ON ITS OWN AS IF IT WAS PRESS... Read more
Incident date: Jan 31, 2020
2011 INFINITI FX 35 - DEALER RECOMMENDS THE REPLACEMENT OF THE FUEL SENDER & A/C AMP FOR $1,765.09. MY RESEARCH REVEALS THAT THIS ISSUE/PART HAS BEEN A CONCERN SINCE 2003 (NISSAN/INFINITI) - I HAVE A 2011. BASICALLY THE GAS GAUGE NO LONGER WORKS THEREFORE THE DRIVER DOESN'T KNOW WHEN GAS IS NEEDED. THIS MORNING 1/31/2020 I WAS ON MY WAY TO WORK AND GOT 6 DOORS AWAY FROM MY HOME AND MY CAR STOPP... Read more
Incident date: Jan 28, 2020
TL* THE CONTACT OWNS A 2017 INFINITI QX60. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE ABS WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED FOR APPROXIMATELY AN HOUR AND TWENTY MINUTES. THE CONTACT PULLED THE VEHICLE OVER AND ATTEMPTED TO CONTACT ROADSIDE ASSISTANCE WHICH WAS UNSUCCESSFUL. THE VEHICLE WAS TAKEN TO (NATIONWIDE INFINITI OF TIMONIUM 22 W TIMONIUM RD, LUTHERVILLE-T... Read more
Incident date: Jan 24, 2020
MY 2012 INFINITI QX56 NEEDS A NEW TIMING CHAIN AND INIFINITI SAID THERE WAS A RECALL BUT NOT ON MY PARTICULAR VIN NUMBER. IT SEEMS ODD THAT I HAVE THE YEAR AND MAKE OF THE CAR WITH THE EXACT REPAIRS NEEDED AS THE RECALL BUT THEY AREN'T COVERING IT.
Incident date: Jul 20, 2016
CAR SHUTS DOWN. OVER THREE YEARS AGO IT DIED WHILE DRIVING. I TOOK IT TO THE INFINITY DEALERSHIP. THEY TOLD ME IT WAS CAM SENSOR. HAD IT & CRANK SENSOR REPLACED. PROBLEM PERSISTED. TOOK BACK TO INFINITY & WAS TOLD IT WAS THE CYLYNOID. HAD THATBREPLACE. PROBLEM PERSISTED. THE INFINITI DEALER SAID THE TIMING CHAIN NEED REPLACED BUT MY CAR WAS NOT WORTH SPENDING THAT AMOUNT OF REPAIR. MY CAR IS WEL... Read more
Incident date: Jan 27, 2020
MY CAR HAS HAD ISSUES FROM THE DAY I GOT IT WHICH HAVE GOTTEN PROGRESSIVELY WORSE AND NOW I DON'T FEEL SAFE AND I'M RELUCTANT TO DRIVE IT LET ALONE MAKE THE PAYMENT FOR IT AFTER TAKING IT TO THE DEALER THREE TIMES EXPLAINING THE ISSUE AND LIGHTS THAT COME IN. I HAVE HAD BAD SMELL COMING FROM IT AND AFTER THE THIRD TIME TODAY BEING AT DEALE AND GETTING A LOANER CAR THAT IS NOT EVEN SEMI COMPARABLE... Read more
Incident date: Jan 27, 2020
MY CAR HAS HAD ISSUES FROM THE DAY I GOT IT WHICH HAVE GOTTEN PROGRESSIVELY WORSE AND NOW I DON'T FEEL SAFE AND I'M RELUCTANT TO DRIVE IT LET ALONE MAKE THE PAYMENT FOR IT AFTER TAKING IT TO THE DEALER THREE TIMES EXPLAINING THE ISSUE AND LIGHTS THAT COME IN. I HAVE HAD BAD SMELL COMING FROM IT AND AFTER THE THIRD TIME TODAY BEING AT DEALE AND GETTING A LOANER CAR THAT IS NOT EVEN SEMI COMPARABLE... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AN... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND AFTER WHICH THE VEHICLE STARTED TO HESITATE. THE VEHICLE HAS BEEN TAKEN TO LOCAL DEALER (LAKE NORMAN INFINITI LOCATED AT 20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031) ON FIVE DIFFERENT OCCASION. THE CONTACT STATED THAT THE DEALER REPLACED THE AIRBAG FUSE, AIRBAG HARNESS AN... Read more
Incident date: Jan 23, 2020
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILED DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. AS A RESULT, THE STEERING WHEEL WAS TURNED WITH EXCESSIVE FORCED. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED INDICATING STEERING CHASSIS SYSTEM CONTROL ERROR. THE VEHICLE WAS TAKEN TO WARREN HENRY INFINITI DEALER, (2300 NE 151ST ST, NORTH MIAMI, FL 3318... Read more
Incident date: Jan 24, 2017
AFTER INFINITI'S RECALL REPAIR FOR A DEFECTIVE AIRBAG, MY DASHBOARD HAS: 1. DEVELOPED CRACKS - LONGEST ~1.5" 2. STARTED TO BECOME STICKY IN PLACES AND DETERIORATE (BLACK RESIDUE) ONTO A CLOTH WHEN WIPED ONLY USING WATER 3. OTHERS HAVE CITED THESE SAME OR WORSE PROBLEMS ON WWW.CARGURUS.COM 4. NISSAN CONSUMER AFFAIRS OFFERED NO RESOLUTION
Incident date: Jan 11, 2020
FORWARD EMERGENCY BRAKING (FEB) ACTIVATING WHEN NOT NEEDED. JANUARY 11TH 2020 FIRST DAY OF OWNING INFNITI Q50 LUXE 3.0T NO PACKAGES, ONLY FEB (WHICH IS STANDARD ON ALL Q50 NOW) DRIVING HOME FROM KELLY INFINITI OF DENVERS, MA DEALERSHIP. ALLEN RD EXTENTION - SPEED LIMIT 30MPH, SLIGHTLY WINDY ROAD, WET, POSSIBILITY OF BLACK ICE. ALL OF A SUDDEN, WITH NOT A SINGLE CAR AHEAD OF ME AND NO CAR... Read more
Incident date: Jan 11, 2020
FORWARD EMERGENCY BRAKING (FEB) ACTIVATING WHEN NOT NEEDED. JANUARY 11TH 2020 FIRST DAY OF OWNING INFNITI Q50 LUXE 3.0T NO PACKAGES, ONLY FEB (WHICH IS STANDARD ON ALL Q50 NOW) DRIVING HOME FROM KELLY INFINITI OF DENVERS, MA DEALERSHIP. ALLEN RD EXTENTION - SPEED LIMIT 30MPH, SLIGHTLY WINDY ROAD, WET, POSSIBILITY OF BLACK ICE. ALL OF A SUDDEN, WITH NOT A SINGLE CAR AHEAD OF ME AND NO CAR... Read more
Incident date: Jan 11, 2020
FORWARD EMERGENCY BRAKING (FEB) ACTIVATING WHEN NOT NEEDED. JANUARY 11TH 2020 FIRST DAY OF OWNING INFNITI Q50 LUXE 3.0T NO PACKAGES, ONLY FEB (WHICH IS STANDARD ON ALL Q50 NOW) DRIVING HOME FROM KELLY INFINITI OF DENVERS, MA DEALERSHIP. ALLEN RD EXTENTION - SPEED LIMIT 30MPH, SLIGHTLY WINDY ROAD, WET, POSSIBILITY OF BLACK ICE. ALL OF A SUDDEN, WITH NOT A SINGLE CAR AHEAD OF ME AND NO CAR... Read more
Incident date: Nov 14, 2019
SITTING IN DRIVEWAY I STARTED THE CAR AND SIDE AIRBAG LIGHT CAME ON FOR NO REASON. I HAVE SPOKEN TO MULTIPLE PEOPLE AND THEY ALL SEEM TO HAVE THIS ISSUE WITH THIS VEHICLE. THIS SHOULD BE A RECALL FIX AS IT PUTS PEOPLE IN DANGER.
Incident date: Jan 2, 2020
WHILE YOUR DRIVING YOU LOSE CONTROL OF HEATING CONTROLS. IT WAS RAINING AND I HAD TO DEFROST WINDOWS. WELL IT STARTED HEATING THE FLOOR AND I COULD NOT CONTROL WHERE TO DIRECT HEAT. AND NOTE THE RADIO DOESN'T WORK WHEN IT OCCURS AS WELL.
Incident date: May 1, 2019
AIR BAG SENSOR FAULT IN PASSENGER SEAT. AIR BAG SENSOR DOES NOT WORK CORRECTLY, CAUSING AIRBAG TO BE INACTIVE FOR ALL OCCUPANTS OF PASSENGER SEAT. INFINITI DOES NOT OFFER A SENSIBLE FIX. THE ONLY WAY TO REPAIR IS TO REPLACE THE ENTIRE SEAT ($8000). THIS IS A SAFETY ISSUE THAT SHOULD BE UNDER WARRANTY NO MATTER THE AGE OF THE CAR. I HAVE FOUND REPEATED EVIDENCE OF THIS OCCURING OFTEN TH... Read more
Incident date: May 1, 2019
AIR BAG SENSOR FAULT IN PASSENGER SEAT. AIR BAG SENSOR DOES NOT WORK CORRECTLY, CAUSING AIRBAG TO BE INACTIVE FOR ALL OCCUPANTS OF PASSENGER SEAT. INFINITI DOES NOT OFFER A SENSIBLE FIX. THE ONLY WAY TO REPAIR IS TO REPLACE THE ENTIRE SEAT ($8000). THIS IS A SAFETY ISSUE THAT SHOULD BE UNDER WARRANTY NO MATTER THE AGE OF THE CAR. I HAVE FOUND REPEATED EVIDENCE OF THIS OCCURING OFTEN TH... Read more
Incident date: May 1, 2019
AIR BAG SENSOR FAULT IN PASSENGER SEAT. AIR BAG SENSOR DOES NOT WORK CORRECTLY, CAUSING AIRBAG TO BE INACTIVE FOR ALL OCCUPANTS OF PASSENGER SEAT. INFINITI DOES NOT OFFER A SENSIBLE FIX. THE ONLY WAY TO REPAIR IS TO REPLACE THE ENTIRE SEAT ($8000). THIS IS A SAFETY ISSUE THAT SHOULD BE UNDER WARRANTY NO MATTER THE AGE OF THE CAR. I HAVE FOUND REPEATED EVIDENCE OF THIS OCCURING OFTEN TH... Read more
Incident date: Jul 11, 2019
I NOTICED A CONTINUOUS GRINDING SOUND WHILE DRIVING THAT WAS COMING FROM SOMEWHERE. LOWERED MY WINDOWS AND DETERMINED THE SOUND WAS COMING FROM THE LEFT FRONT WHEEL. UPON INSPECTION THE BRAKE PAD WAS CRACKED INTO 2 PIECES AND JAMMED ONTO THE ROTOR. MADE AN IMMEDIATE REPAIR OF ALL BRAKE PADS ON THE CAR BUT PROBLEM PERSISTS. NEW BRAKE PAD STILL MAKES CONTINUOUS CONTACT WITH THE ROTOR WHILE DRIVING A... Read more
Incident date: Aug 9, 2019
THE WIPERS MAKE 6 SWEEPS THEN FREEZE UP. HAZARDOUS IF IT RAINS!
Incident date: Jan 10, 2020
THE STEERING COLUMN ADJUSTER TO MOVE THE STEERING COLUMN INTO A POSITION NOT ONLY OF COMFORT FOR THE DRIVER BUT THE POSITION TO DRIVE SAFELY HAS STOPPED WORKING. THE ADJUSTMENT CAN NO LONGER BE MADE FOR EACH SPECIFIC DRIVER. THE COLUMN IS STUCK IN ITS LOWEST POSITION. THE COLUMN CAN MOVE IN AND OUT FOR DISTANCE, BUT WILL NOT ADJUST FOR THE VERTICAL UP AND DOWN POSITIONS. THE SWITCH DOES NOT MAKE A... Read more
Incident date: Dec 6, 2019
IT'S NOT CHANGING GEARS ON TIME. ALMOST CAUSED AN ACCIDENT AT AN INTERSECTION.
Incident date: Jan 21, 2020
ON OCTOBER 5TH, 201O I WAS DRIVING IN LOS ANGELES ON BEVERLY GLEN AND STOPPED FOR A RED LIGHT. MY 2004 G35 INFINITY'S ENGINE RACED WHILE MY FOOT WAS ON THE BRAKE AND TOOK OFF AT A HIGH RPM AND COULD NOT BE STOPPED. MY CAR HIT A VAN RIGHT IN FRONT OF MY G35 INFINITY AT THE RED LIGHT. MY CAR WAS TOTALED BY THE INSURANCE COMPANY. *BF CONSUMER STATED RPM VALVE WAS REPLACED.*JB
Incident date: Jan 21, 2020
TL* THE CONTACT OWNS A 2018 INFINITY QX60. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURERS RECALL IN REGARDS TO THE BRAKES HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTU... Read more
Incident date: Jan 5, 2020
WELD BROKE ON THE DRIVER SIDE SEAT THAT NOW ALLOWS THE SEAT TO LIFT UP. THIS HAPPENED IN 2015. THE SEAT WILL ALSO NO LONGER MOVE FORWARD.(2020) THIS MODEL DOES NOT HAVE REPLACEMENT GEAR WHICH MEANS THE WHOLE SEAT ASSEMBLY NEEDS TO BE REPLACED SINCE IT CONTAINS THE RAIL TRACK. MY WIFE IS MUCH SHORTER THAN I AM AND CAN NO LONGER DRIVE THE VEHICLE.
Incident date: Jan 1, 2014
DASHBOARD PAD CRACKED AND STICKY. DASHBOARD IS DETERIORATING.
Incident date: Jan 1, 2020
THE CAR HAS 62,000 MILES AND THE SRS LIGHT IS FLASHING ON THE DASHBOARD (I BELIEVE IT IS A OCCUPANT SENSOR) THE LIGHT FLASHES AS SOON AS THE CAR TURNS AND DOES NOT SHUT OFF
Incident date: Jan 18, 2020
ON 2/18/2020 I WAS DRIVING MY VEHICLE IN A SNOWY WEATHER AND MY BRAKES FAILED TO STOP MY VEHICLE AND ENDED UP SLIDING DOWN THE CARB AND HIT A PARKED VEHICLE. I HAVE A RECALL FOR ABS. MY TRANSFER CASE UNDER THE HOOD WAS LEAKING AND MAKING A WEIRD LOUD NOICE. WENT TO THE DEALERSHIP RIGHT BEFORE THE ACCIDENT HAPPENED BUT THEY ASKED ME TO COME BACK ON MONDAY.
Crash
1 injured
Incident date: Jan 18, 2020
ON 2/18/2020 I WAS DRIVING MY VEHICLE IN A SNOWY WEATHER AND MY BRAKES FAILED TO STOP MY VEHICLE AND ENDED UP SLIDING DOWN THE CARB AND HIT A PARKED VEHICLE. I HAVE A RECALL FOR ABS. MY TRANSFER CASE UNDER THE HOOD WAS LEAKING AND MAKING A WEIRD LOUD NOICE. WENT TO THE DEALERSHIP RIGHT BEFORE THE ACCIDENT HAPPENED BUT THEY ASKED ME TO COME BACK ON MONDAY.
Crash
1 injured
Incident date: Jan 18, 2020
ON 2/18/2020 I WAS DRIVING MY VEHICLE IN A SNOWY WEATHER AND MY BRAKES FAILED TO STOP MY VEHICLE AND ENDED UP SLIDING DOWN THE CARB AND HIT A PARKED VEHICLE. I HAVE A RECALL FOR ABS. MY TRANSFER CASE UNDER THE HOOD WAS LEAKING AND MAKING A WEIRD LOUD NOICE. WENT TO THE DEALERSHIP RIGHT BEFORE THE ACCIDENT HAPPENED BUT THEY ASKED ME TO COME BACK ON MONDAY.
Crash
1 injured
Incident date: Jan 16, 2020
DRIVER SIDE AIR BAG NOT RECALLED YET CONFIRMED FROM DEALER- AIRBAG IS TAKATA AIRBAG AND PRONE TO RELEASING SHRAPNEL
Incident date: Nov 28, 2019
TL* THE CONTACT OWNED A 2018 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED IN RAIN WEATHER CONDITIONS, NEGOTIATING A CURVE, THE CONTACT LOST CONTROL AND THE VEHICLE CRASHED INTO AN EMBANKMENT. THE CONTACT COULD NOT TELL WHETHER THE A BRAKE FAILURE CAUSED THE CRASH. ALL THE AIR BAGS DEPLOYED. ALL THE PASSENGERS WORE SEAT BELTS. THE SIX PASSENGERS SUSTAINED INJURIES THAT... Read more
Crash
6 injured
Incident date: Nov 28, 2019
TL* THE CONTACT OWNED A 2018 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED IN RAIN WEATHER CONDITIONS, NEGOTIATING A CURVE, THE CONTACT LOST CONTROL AND THE VEHICLE CRASHED INTO AN EMBANKMENT. THE CONTACT COULD NOT TELL WHETHER THE A BRAKE FAILURE CAUSED THE CRASH. ALL THE AIR BAGS DEPLOYED. ALL THE PASSENGERS WORE SEAT BELTS. THE SIX PASSENGERS SUSTAINED INJURIES THAT... Read more
Crash
6 injured
Incident date: Jan 19, 2019
2019 INFINITY QX80 LIMITED 4 X 4--FAULTY AUTOMATIC BREAKING SYSTEM!!! CAR WOULD EMIT A BEEP BEEP BEEEEEEP AND THEN THE AUTO BRAKING SYSTEM WOULD ENGAGE AND CAUSE THE CAR TO COME TO AN ABRUPT STOP. THIS OCCURRED WITHIN THE FIRST 1000 MILES OF DRIVING AND CONTINUED FOR THE DURATION OF OWNERSHIP. THE CAR STOPPED ON THE FREEWAY ACCESS ROAD (35 MPH), STATE HIGHWAY 6 (50 MPH) IN RUSH HOUR TRAFFIC...., ... Read more
Incident date: Jan 10, 2020
NEED TO REPLACE EITHER OCCUPANT CLASSIFICATION SYSTEM CONTROL UNIT WHICH IS PART OF THE LOWER SEAT ASSEMBLY. COST APPROX. 4000 TO 5000 THOUSAND DOLLARS OR REPLACE AIR BAG DIAGNOSIS SENSOR UNIT WHICH IS UNDER CENTER CONSOLE. COST APPROX. 1700 DOLLARS. CANNOT TELL ME WHICH ONE TO REPLACE. CAR HAS 34000 MILES ON IT. INTERNET TELLS ME THAT THIS A COMMON PROBLEM WITH THIS VEHICLE.
Incident date: Jan 30, 2018
I HAVE NOTICED MY CAR STUTTER A BIT WHEN I ACCELERATE AT A LOW SPEED. IT HAPPENED INFREQUENTLY BUT AS TIME HAS GONE ON IT HAS GOTTEN MUCH WORSE. WHEN I BROUGHT TO DEALERSHIP THEY CHARGED ME $100 TO PUT IT ON THE COMPUTER TO REPROGRAM IT, OF WHICH I THOUGHT WAS ODD. IT WAS TOLD TO ME IN ORDER TO GET AN ACCURATE READING ON THIS MAKE AND YEAR THIS NEEDED TO BE DONE. AFTER DRIVING ANOTHER 1K MILES, IT... Read more
Incident date: Sep 25, 2018
TL* THE CONTACT OWNS 2004 INFINITI FX35. THE CONTACT STATED THAT THE KEY FOB FAILED TO SECURELY LOCK THE DOORS WHEN DEPRESSED. THE VEHICLE WAS TAKEN TO NISSAN OF MUSKOGEE LOCATED AT 841 N MAIN ST, MUSKOGEE, OK 74401, (888) 532-5718) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BODY CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MAN... Read more
Incident date: Dec 31, 2019
WHILE IN MOTION THE BRAKE PEDAL FEELS LOOSE AND THERE IS A GRINDING NOISE. THE BRAKING POWER LOSES FUNCTION, THE RED BRAKE LIGHT TURNS ON AND YOU HAVE TO PULL OVER AS SAFELY AS POSSIBLE TO TURN OFF THE VEHICLE FOR IT TO RESET ITSELF. I ONLY LEARNED THAT IT WILL RESET ITSELF WHEN YOU TURN OFF THE VEHICLE AFTER THE FIRST TIME IT HAPPENED TO ME ON A STREET. SINCE THEN IT HAS HAPPENED ON SEVERAL OCCA... Read more
Incident date: Oct 23, 2019
I BELIEVE I'M THE 4TH OWNER OF THIS HERE VEHICLE THE MIDDLE SEAT BELT RIPPED, I HAVE A OIL LEAK AND THE TRANSMISSION KEEPS SLIPPING AND THE SEATS ARE SUN DAMAGED THE PREVIOUS OWNER HAD TOLD ME THAT HE HAD MANY TRANSMISSION MECHANICS LOOK AT THE TRANSMISSION AND THEY HAD TOLD HIM THAT MANY THINGS CAN BE WRONG WITH IT BUT THE DON'T KNOW WHAT EXACTLY AND THE CRUISE CONTROL DOESN'T WORK
Incident date: Oct 23, 2019
I BELIEVE I'M THE 4TH OWNER OF THIS HERE VEHICLE THE MIDDLE SEAT BELT RIPPED, I HAVE A OIL LEAK AND THE TRANSMISSION KEEPS SLIPPING AND THE SEATS ARE SUN DAMAGED THE PREVIOUS OWNER HAD TOLD ME THAT HE HAD MANY TRANSMISSION MECHANICS LOOK AT THE TRANSMISSION AND THEY HAD TOLD HIM THAT MANY THINGS CAN BE WRONG WITH IT BUT THE DON'T KNOW WHAT EXACTLY AND THE CRUISE CONTROL DOESN'T WORK
Incident date: Oct 23, 2019
I BELIEVE I'M THE 4TH OWNER OF THIS HERE VEHICLE THE MIDDLE SEAT BELT RIPPED, I HAVE A OIL LEAK AND THE TRANSMISSION KEEPS SLIPPING AND THE SEATS ARE SUN DAMAGED THE PREVIOUS OWNER HAD TOLD ME THAT HE HAD MANY TRANSMISSION MECHANICS LOOK AT THE TRANSMISSION AND THEY HAD TOLD HIM THAT MANY THINGS CAN BE WRONG WITH IT BUT THE DON'T KNOW WHAT EXACTLY AND THE CRUISE CONTROL DOESN'T WORK
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2018 INFINITI QX60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V807000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THE ABS WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT MURFREESBORO VOLKSWAGEN (LOCATED AT 2203 NW BROAD ST, MURFREESBORO, TN 37129, (615) 653-4694) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS ... Read more
Incident date: Dec 27, 2019
MY CAR WAS GOING GOOD FOR 3 YEARS AND OUT OF NOWHERE IT STOPPED GETTING GAS OR THROTTLE LIKE IT SHOULD AND IT'S BEEN SITTING FOR A WEEK NOW... IMA HAVE TO GET CHECKED OR SOMETHING BUT OUT OF NOWHERE MY CAR WOULD START BUT NOT THROTTLE PROPERLY AND WOULD SLIP AND ALL MY LIGHTS WOULD GO IN MY CAR..