Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 5, 2020
MY 2010 INFINITI G37 CONVERTIBLE'S AIRBAG LIGHT STARTED FLASHING A MONTH OR SO AGO. I RECENTLY BROUGHT THE VEHICLE IN FOR SERVICE AND THEY CHARGED ME $149 TO INFORM ME THAT THE PASSENGER AIRBAG UNIT IN THE SEAT HAD A BAD SENSOR/RELAY AND THE COST TO REPLACE IT IS $7,500. YOU CANNOT JUST REPLACE THE RELAY, BUT RATHER HAVE TO REPLACE THE ENTIRE BOTTOM OF THE SEAT UNIT. IN MOST OTHER CARS, IT IS A FE... Read more
Incident date: Jun 1, 2020
3 OF MY VEHICLES DOORS DO NOT UNLOCK OR LOCK USING THE KEY FOB OR THE UNLOCK/LOCK BUTTON ON THE DOOR. THIS CAN BE DANGEROUS IF YOU NEED TO LOCK OR UNLOCK THE DOORS IN A HURRY. IT IS A KNOWN ISSUE IN MANY INFINITI FX35/45 OF THIS GENERATION. *TR
Incident date: Nov 15, 2019
IN NOVEMBER OF 2019, WHILE DRIVING MY SON TO SCHOOL. THE PASSENGER DOOR LOCKS WOULDN'T ALLOW THE DOOR TO OPEN. HE HAD TO CLIMB OVER MY SEAT IN ORDER TO EXIT THE VEHICLE. THE DOOR HAS NOT OPENED SINCE. I'VE CALLED SEVERAL INFINITI DEALERS SINCE LAST NOV AND THEY ALL HAVE REFERRED ME TO A BODY SHOP TO FIX THE PROBLEM. ALL 3 BODY SHOPS I'VE CONTACTED HAD NO IDEA HOW TO FIX THE PROBLEM OR HOW TO GET T... Read more
Incident date: Nov 14, 2014
AIR BAG DID NOT DEPLOY. *TR
Crash
Incident date: May 18, 2020
I BOUGHT THE VEHICLE FROM THE OWNER AND IT DROVE FINE TIL RECENTLY I WAS AT A LIGHT AND IT STARTED TO WANT TO TURN OFF AND DID I COULD NOT GET IT TO START AGAIN STUCK AT A LIGHT FOR ANOTHER 5 MINS OF TRYING TO TURN IT ON. IT HAS CONTINUE TO DO SO AS IM DRIVING WHILE COMING TO A STOP AND ALL LIGHTS TURN ON AND STALLS AGAIN TIL IT DIES. *TR
Incident date: May 18, 2020
I BOUGHT THE VEHICLE FROM THE OWNER AND IT DROVE FINE TIL RECENTLY I WAS AT A LIGHT AND IT STARTED TO WANT TO TURN OFF AND DID I COULD NOT GET IT TO START AGAIN STUCK AT A LIGHT FOR ANOTHER 5 MINS OF TRYING TO TURN IT ON. IT HAS CONTINUE TO DO SO AS IM DRIVING WHILE COMING TO A STOP AND ALL LIGHTS TURN ON AND STALLS AGAIN TIL IT DIES. *TR
Incident date: May 18, 2020
I BOUGHT THE VEHICLE FROM THE OWNER AND IT DROVE FINE TIL RECENTLY I WAS AT A LIGHT AND IT STARTED TO WANT TO TURN OFF AND DID I COULD NOT GET IT TO START AGAIN STUCK AT A LIGHT FOR ANOTHER 5 MINS OF TRYING TO TURN IT ON. IT HAS CONTINUE TO DO SO AS IM DRIVING WHILE COMING TO A STOP AND ALL LIGHTS TURN ON AND STALLS AGAIN TIL IT DIES. *TR
Incident date: May 21, 2020
THE FRONT SIDE RAILS OF THE BODY OF THE VEHICLE HAVE CORRODED (RUSTED) FROM THE INSIDE AND HAVE PERFORATED THE EXTERIOR OF THE MEMBERS EXPOSING THEM TO FURTHER DAMAGE. IN MY OPINION, THE VEHICLE IS NO LONGER SAFE TO BE DRIVEN WITHOUT THE RISK OF THE MEMBERS COLLAPSING AND POSSIBLY CAUSING AN ACCIDENT. *TR
Incident date: Jan 1, 2015
THE DASHBOARD ON THIS VEHICLE IS SEVERELY DETERIORATING. 99% OF THE DASHBOARD IS HAS BEGAN TO MELT AND DEVELOPED MEDIUM TO LARGE SIZE AIR BUBBLES. WHEN IT IS SUNNY OUTSIDE THE BUBBLES CREATE A GLARE ON THE WINDSHIELD CAUSING DRIVING DISTRACTION. FROM RESEARCHING THIS MATTER, THERE ARE MANY CUSTOMER WHO ARE HAVING THE SAME ISSUE.*DT*JB *TR
Incident date: Jan 1, 2015
THE DASHBOARD ON THIS VEHICLE IS SEVERELY DETERIORATING. 99% OF THE DASHBOARD IS HAS BEGAN TO MELT AND DEVELOPED MEDIUM TO LARGE SIZE AIR BUBBLES. WHEN IT IS SUNNY OUTSIDE THE BUBBLES CREATE A GLARE ON THE WINDSHIELD CAUSING DRIVING DISTRACTION. FROM RESEARCHING THIS MATTER, THERE ARE MANY CUSTOMER WHO ARE HAVING THE SAME ISSUE.*DT*JB *TR
Incident date: May 22, 2020
THE CAR SUDDENLY OUT OF NOWHERE WHILE DRIVING STARTED TO STUDDER AND STALL. WHILE ON STREET AND HIGHWAY NO MATTER THE SPEED WITHOUT WARNING OTHER THEN A SMOOTH EVEN RIDE AND SOUND TO SOUNDING LIKE A MOTORCYCLE FEELING LIKE IT SHIFTED INTO LOW AND STALLING. *TR
Incident date: May 22, 2020
THE CAR SUDDENLY OUT OF NOWHERE WHILE DRIVING STARTED TO STUDDER AND STALL. WHILE ON STREET AND HIGHWAY NO MATTER THE SPEED WITHOUT WARNING OTHER THEN A SMOOTH EVEN RIDE AND SOUND TO SOUNDING LIKE A MOTORCYCLE FEELING LIKE IT SHIFTED INTO LOW AND STALLING. *TR
Incident date: Oct 30, 2019
2012 INFINITI G37 35000 MILES. DISPLAYS FLASHING PASSENGER AIRBAG LIGHT WHENEVER THE IGNITION IS ON, AND THE "PASSENGER AIRBAG OFF" LIGHT ILLUMINATES CONTINUOUSLY EVEN WITH ADULT IN PASSENGER SEAT. LOCAL INFINITI DEALER TROUBLESHOOT AND INDICATED THAT TO FIX THE BAD PASSENGER SEAT SENSOR THE ENTIRE SEAT WOULD REQUIRE REPLACEMENT AT A COST OF $8K. I APPEALED DIRECTLY TO INFINITI CONSUMER AFFAIRS;... Read more
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE DOOR LATCH ON THE REAR DRIVER'S SIDE DOOR CEASED AND WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A DESIGN FLAW ON THE DOOR WHICH CAUSED THE DEFECT. THE CONTACT HAD TAKEN THE VEHICLE INFINITI OF MEMPHIS (3060 N GERMANTOWN PKWY... Read more
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE DOOR LATCH ON THE REAR DRIVER'S SIDE DOOR CEASED AND WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A DESIGN FLAW ON THE DOOR WHICH CAUSED THE DEFECT. THE CONTACT HAD TAKEN THE VEHICLE INFINITI OF MEMPHIS (3060 N GERMANTOWN PKWY... Read more
Incident date: Oct 10, 2019
THE CAR WHEN PARKED ON A STEEP SLOPE WITH THE EMERGENCY BRAKE/PARKING BRAKE ON WILL START TO ROLL ON ITS OWN. INFINITI WAS CONTACTED AND BLAMED MY DRIVEWAY AS THE PROBLEM BUT I HAVE 6 CARS AND THE INFINITI IS THE ONLY CAR THAT CANT STAY PARKED AND ROLLS WHEN PARKED. WAS TOLD ID HAVE TO PAY 3 THOUSAND DOLLARS IF I WANTED MY CAR TO GET CHECKED. *TR
Incident date: May 19, 2020
I JUST BOUGHT THIS CAR AND WHEN I TOOK IT OUT TO DRIVE THE DRIVER SEAT WAS SITTING ALL THE WAY TO THE FLOOR SO I TRIED RAISING THE SEAT AND NOTICED IT WADING MOVING SO I GOT OUT TO LOOK WHILE TRYING TO RAISE IT AND NOTICED METAL TRYING TO COME THROUGH THE LEATHER I DON'T KNOW WHAT'S GOING ON AND I HOPE THIS DOESN'T COST ME A LOT OF MONEY TO FIX. *TR
Incident date: Feb 28, 2020
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT WHILE ATTEMPTING TO MOVE FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE STARTED TO JERK. THE CONTACT STATED THAT AT 30 MPH, THE VEHICLE CEASED TO JERK AND OPERATED AS DESIGNED. THE CONTACT EXPERIENCED THE FAILURE ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED HOWEVER, THE ME... Read more
Incident date: Feb 19, 2020
VEHICLE 4WAS LIGHT IS ON. WHILE DRIVING AFTER MAKING A TURN THE STEERING WHEEL UN-ALIGNS ITSELF SO WHEN YOU LOOK AT IT IT'S AS IF THE CAR IS UNALIGNED. IT THEN ALIGNS ITSELF AT SOME POINT UPON ANOTHER TURN. I DID RESEARCH AFTER READING THERE HAS BEEN MANY INFINITY RECALLS FOR STEERING ISSUES. I AM HIGHLY CONCERNED I MAY GET INTO AN ACCIDENT DUE TO THIS MANUFACTURE ISSUE. HOW CAN I GET ASSISTANCE T... Read more
Incident date: May 20, 2015
IN 2013 I BEGAN NOTICED THE DASH BECOMING TACKY AND DIFFICULT TO CLEAN. BY 2015, THE DASH BEGAN TO POOL AND REFLECT SUNLIGHT WHILE DAY DRIVING. SHORTLY AFTER THE POOLING STARTED, THE DASH BEGAN CRACKING AND BECAME SOFT, WITH DAMAGE OCCURRING WHEN TOUCHED.
Incident date: Apr 23, 2020
I RAN OUT OF GAS ON MY COMMUTE HOME FROM WORK. MY GAS HAND READ A QUARTER OF A TANK WHEN I COMPLETELY RAN OUT OF GAS LEAVING ME STRANDED ON THE INTERSTATE. SINCE THIS HAPPENED I'VE DONE SOME RESEARCH AND IT'S A COMMON PROBLEM FOR G35 INFINITI'S. THEY GAVE A RECALL ON THE NISSAN AND INFINITI SUV FOR THIS EXACT PROBLEM SAME YEAR MY 2005 INFINITI WAS MADE. THE G35 SEDAN AND COUPE SHOULD BE INCLUDED... Read more
Incident date: Apr 4, 2019
THE DASHBOARD ON THIS CAR IS MELTING AND CRACKING. IT HAS 62K MILES ON IT AND IS GARAGE KEPT. THE MELTED DASH CREATES A GLARE ON THE WINDSHIELD THAT MAKES IT DIFFICULT TO SEE SOMETIMES. *TR
Incident date: Apr 4, 2019
THE DASHBOARD ON THIS CAR IS MELTING AND CRACKING. IT HAS 62K MILES ON IT AND IS GARAGE KEPT. THE MELTED DASH CREATES A GLARE ON THE WINDSHIELD THAT MAKES IT DIFFICULT TO SEE SOMETIMES. *TR
Incident date: May 1, 2020
POOR GAS MILEAGE RANGE PER FULL TANK IS 289MILES VERY BAD MILEAGE *TR
Incident date: Mar 1, 2017
THE LEFT FRONT DRIVER SEAT BEGAN MOVING SLIGHTLY FWD/BACK WHEN BRAKING AND ACCELERATING AT @ 75K MILES. THEN THAT ASSEMBLY JUST BROKE (SEAT SETTLED) AS I GOT IN THE CAR ONE DAY AND I CAN NO LONGER MOVE IT BACK AND FORTH OR UP/DOWN AT ALL. SO RAIL BROKE AND THEN THE SEAT MOTOR DIED. I HAVE READ OF SO MANY OF THESE STORIES WITH THIS YEAR VEHICLE. UPON RESEARCH, I FOUND THEY ONLY USED THIS ASSY F... Read more
Incident date: May 14, 2020
WHEN STARTING FROM A STANDSTILL, THE CAR JERKS AND HESITATES TO MOVE. SEVERAL TIMES I HAVE BEEN TAKING A LEFT AND AS I PUSH THE GAS, THE CAR JUST DOES NOTHING AND I'M AFRAID I'LL BE SITTING IN THE MIDDLE OF THE TWO LANE HIGHWAY UNABLE TO GET OUT OF THE WAY OF ONCOMING TRAFFIC. AS OTHERS HAVE NOTED, THE TRANSMISSION JERKS AND IT LOOKS AS IF I'M FAILING MISERABLY AT DRIVING STICK SHIFT, BUT THE CA... Read more
Incident date: May 1, 2012
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE FUEL GAUGE WAS INOPERABLE. THE CONTACT STATED THAT THE FUEL GAUGE REFLECTED AN INCORRECT AMOUNT OF FUEL IN THE VEHICLE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE FUEL GAUGE INDICATED THAT THE FUEL GAUGE SHOWED ADEQUATE FUEL IN THE VEHICLE HOWEVER, THE VEHICLE STALLED AND RAN OUT OF FUEL. THE CONTACT STATED THAT THE FAILU... Read more
Incident date: May 1, 2012
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE FUEL GAUGE WAS INOPERABLE. THE CONTACT STATED THAT THE FUEL GAUGE REFLECTED AN INCORRECT AMOUNT OF FUEL IN THE VEHICLE. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE FUEL GAUGE INDICATED THAT THE FUEL GAUGE SHOWED ADEQUATE FUEL IN THE VEHICLE HOWEVER, THE VEHICLE STALLED AND RAN OUT OF FUEL. THE CONTACT STATED THAT THE FAILU... Read more
Incident date: May 4, 2020
TL* TAKATA AIR BAG RECALL. THE CONTACT'S HUSBAND OWNED A 2001 INFINITI I30. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS IN LINE AT A DRIVE THRU, A SMELL EMITTED THROUGHOUT THE VEHICLE WITHOUT WARNING. AS THE BURNING SMELL PROGRESSED, SHE ALSO SAW WHITE SMOKE COMING FROM THE REAR END OF THE VEHICLE. THE DRIVER GOT OUT OF THE LINE AND CHECKED THE HOOD OF THE VEHICLE WHERE SHE SAW FLAMES COMING TH... Read more
Fire
Incident date: May 4, 2020
TL* TAKATA AIR BAG RECALL. THE CONTACT'S HUSBAND OWNED A 2001 INFINITI I30. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS IN LINE AT A DRIVE THRU, A SMELL EMITTED THROUGHOUT THE VEHICLE WITHOUT WARNING. AS THE BURNING SMELL PROGRESSED, SHE ALSO SAW WHITE SMOKE COMING FROM THE REAR END OF THE VEHICLE. THE DRIVER GOT OUT OF THE LINE AND CHECKED THE HOOD OF THE VEHICLE WHERE SHE SAW FLAMES COMING TH... Read more
Fire
Incident date: May 4, 2020
DRIVING ON HIGHWAY 50 MY WAY TO WORK THE FOLLOWING DASH LIGHTS CAME ON VDC OFF, ABS, SLIP. AFTER PULLING OVER TO EXAMINE WHAT WAS WRONG I DISCOVERED I HAD NO BRAKE LIGHTS & THE 10 AMP BRAKE FUSE HAD BLOWN. I THEN GOT BACK IN MY CAR TO DRIVE TO A PARTS STORE & THE SHIFT LOCK WOULDN'T DISENGAGE. SO I MANUALLY ENGAGED THE SHIFT LOCK & DROVE TO THE PARTS STORE & REPLACED THE FUSE BUT THE DASH LIGHTS W... Read more
Incident date: May 4, 2020
DRIVING ON HIGHWAY 50 MY WAY TO WORK THE FOLLOWING DASH LIGHTS CAME ON VDC OFF, ABS, SLIP. AFTER PULLING OVER TO EXAMINE WHAT WAS WRONG I DISCOVERED I HAD NO BRAKE LIGHTS & THE 10 AMP BRAKE FUSE HAD BLOWN. I THEN GOT BACK IN MY CAR TO DRIVE TO A PARTS STORE & THE SHIFT LOCK WOULDN'T DISENGAGE. SO I MANUALLY ENGAGED THE SHIFT LOCK & DROVE TO THE PARTS STORE & REPLACED THE FUSE BUT THE DASH LIGHTS W... Read more
Incident date: May 4, 2020
DRIVING ON HIGHWAY 50 MY WAY TO WORK THE FOLLOWING DASH LIGHTS CAME ON VDC OFF, ABS, SLIP. AFTER PULLING OVER TO EXAMINE WHAT WAS WRONG I DISCOVERED I HAD NO BRAKE LIGHTS & THE 10 AMP BRAKE FUSE HAD BLOWN. I THEN GOT BACK IN MY CAR TO DRIVE TO A PARTS STORE & THE SHIFT LOCK WOULDN'T DISENGAGE. SO I MANUALLY ENGAGED THE SHIFT LOCK & DROVE TO THE PARTS STORE & REPLACED THE FUSE BUT THE DASH LIGHTS W... Read more
Incident date: May 19, 2019
WHILE DRIVING THE VEHICLE, THE DRIVER SEAT SUDDENLY AND WITHOUT WARNING, FELL TO THE FLOOR. I BOUGHT THE VEHICLE TO A MECHANIC AND HE SAID THE RAILING GAVE WAY AND BROKE. I CHECKED ONLINE AND THIS PROBLEM SEEMS TYPICAL. I PURCHASE THIS VEHICLE NEW. THE VEHICLE CURRENTLY ONLY HAS ABOUT 86000 MILES. WHY IS THERE NOT A RECALL. *TR
Incident date: Sep 1, 2019
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE BATTERY FAILED PREMATURELY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, AND AN INDEPENDENT MECHANIC, TO HAVE A DIAGNOSTIC PERFORMED. THE DIAGNOSTIC TEST WAS UNABLE TO LOCATE A FAILURE CODE THEREFORE, THE BATTERY WAS REPLACED SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE UNKNOWN DEALER AND THE CONTACT WAS INFORMED THAT THE BA... Read more
Incident date: May 6, 2019
I HAVE A VERY STICKY AND MELTING DASHBOARD THAT IS AFFECTING THE VISIBILITY AND GLARE WHILE DRIVING. *TR
Incident date: May 1, 2020
AIR BAG WARNING LIGHT FLASHING. TOOK TO DEALER FOR DIAGNOSIS. SERVICE ADVISOR STATED FAULTY PASSENGER SENSOR, COST TO REPAIR $7,388.00 + TAX AND SERVICE FEES. BECAUSE OF FAULTY SENSOR, AIR BAG WILL NOT DEPLOY IN AN ACCIDENT. REPAIR COST UNREASONABLE FOR REQUIRED SAFETY FEATURE. *TR
Incident date: May 5, 2020
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CLIMATE CONTROL FEATURE ON THE VEHICLE WAS INOPERABLE. THE CONTACT STATED THAT DUE TO THE FAILURE, THE DEFROSTER WAS ALSO INOPERABLE. HOLMAN INFINITI LOCATED AT 577 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052 WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. TH... Read more
Incident date: May 5, 2020
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CLIMATE CONTROL FEATURE ON THE VEHICLE WAS INOPERABLE. THE CONTACT STATED THAT DUE TO THE FAILURE, THE DEFROSTER WAS ALSO INOPERABLE. HOLMAN INFINITI LOCATED AT 577 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052 WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. TH... Read more
Incident date: Mar 13, 2020
THE PASSENGER AIRBAG LIGHT IS FLICKERING ON THE DASH. THE PASSENGER AIRBAG LIGHT INDICATES THAT IS IT OFF WHETHER SOMEONE IS SITTING IN THE SEAT OR NOT. I TOOK THE VEHICLE TO AN INFINITI DEALER WHERE THEY QUOTED ROUGHLY $1500 TO REPLACE AN AIRBAG SENSOR IN THE PASSENGER SEAT AND POSSIBLY THE SEAT BOTTOM. THIS IS A MAJOR SAFETY CONCERN DUE TO A FAULTY COMPONENT. I CALLED INFINITI USA TO INQUIRE ABO... Read more
Incident date: Apr 28, 2020
WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER ... Read more
Crash
1 injured
Incident date: Apr 28, 2020
WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER ... Read more
Crash
1 injured
Incident date: Apr 28, 2020
WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER ... Read more
Crash
1 injured
Incident date: Sep 16, 2019
I TOOK MY 2012 QX56 INFINITI TO INFINITI IN AUSTIN TEXAS AND THEY TOLD ME BOTH OF MY CATALYTIC CONVERTER OR OUT THIS NEED TO BE A RECALL ISSUE WANT ME TO SPEND OVER $4,000 FOR BOTH TO REPLACE. *TR
Incident date: Apr 24, 2020
WHILE VEHICLE IS IN MOTION THERE'S A SQUEAKING NOISE COMING FROM UNDER THE DRIVER'S SEAT TOWARDS THE MIDDLE CONSOLE. THE SQUEAKING NOISE USUALLY HAPPENS WHEN TURNING OR DRIVING OVER SPEED BUMPS/MANHOLE COVERS AND THINGS ALIKE AND THESE INCIDENTS OCCUR MOSTLY ON CITY STREETS.
Incident date: Feb 2, 2020
AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UN... Read more
Crash
1 injured
Incident date: Apr 25, 2020
THE VEHICLE HAS STARTED TO STUTTER UPON TAKING OFF AND SHOWS SIGNS OF POWER LOSS. AFTER MUCH INVESTIGATION, THESE G37S HAVE A MINOR DEFECT THAT CAUSES THE ENGINES TO RUN ON LOW OIL PRESSURE. THE PART 'GALLERY GASKET' IS THE CULPRIT THAT CAUSES THESE ENGINES TO, IN BAD CASES, LAST ONLY UP TO 100K MILES. EVERYWHERE ONLINE THERE ARE INFINITI OWNERS TALKING ABOUT THIS GALLERY GASKET PROBLEM AND FEW OF... Read more
Incident date: Apr 10, 2020
A WHINE OR HISS WHEN I START THE VEHICLE AND IT GOES AWAY AFTER ABOUT 10-15 MINUTES. IT WAS DETERMINED TO BE A TIMING CHAIN ISSUE BY MY MECHANIC. THERE APPEARS TO BE A SAFETY RECALL NOTICE FOR THE 2012 QX56, BUT NOT FOR MY SPECIFIC VIN. I DON'T UNDERSTAND HOW THE NHTSA ALLOWS A MANUFACTURER TO ONLY INCLUDE A PORTION OF THE 2012 MODEL AND NOT OTHERS. THIS IS A SAFETY RECALL! DOES SOMEONE AT TH... Read more
Incident date: Mar 13, 2020
THE 2019 QX80 FORWARD EMERGENCY BREAKING SYSTEM (FEB) CONTINUOUSLY ENGAGES THE BRAKES WITHOUT WARNING OR AN OBSTRUCTION. ALWAYS WHILE A RAILROAD CROSSING IS IN SITE, SOMETIMES WHEN A REDLIGHT IS NEAR BUT (GREEN) WITH NO VEHICLES STOPPED AT IT. IT HAS ALSO DONE IT ON AN OPEN HIGHWAY & INTERSTATE AT SPEEDS OF 70 MPH WITH NOTHING AROUND. THIS CAUSES A VERY REAL CHANCE OF BEING REAR-ENDED, OR STARTELI... Read more
Incident date: Apr 21, 2020
THIS HAS BROKEN TWICE SINCE THEY DID THE RECALL. THE RED LIGHT FLASHES ON THE DASH WHICH DISABLES THE AIRBAG. THERE HASN'T BEEN ANY OTHER ISSUES WITH THE VEHICLE. INFINITI SERVICE TRIED TO BLAME ME SAYING THAT IT WAS TAMPERED WITH. THIS IS NOT TRUE, I HAVE NOT TOUCHED IT AND THIS HAS FAILED MULTIPLE TIMES WITH NO OTHER FAILURES.