Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 22, 2020
PASSENGER AIRBAG SENSOR HAS FAILED AND THE DEALER HAS QUOTED ME A PRICE OF $7019 TO REPAIR IT, SAYING THE SEAT HAS TO BE REPLACED. THE COST IS EXORBITANT, AND APPROACHES TO HE TOTAL VALUE OF THE CAR. THIS IS A DEFECT OF THE PART AND THE MANUFACTURING PROCESS THAT CONSUMERS SHOULD NOT HAVE TO BARE.
Incident date: Jul 22, 2020
PASSENGER AIRBAG SENSOR HAS FAILED AND THE DEALER HAS QUOTED ME A PRICE OF $7019 TO REPAIR IT, SAYING THE SEAT HAS TO BE REPLACED. THE COST IS EXORBITANT, AND APPROACHES TO HE TOTAL VALUE OF THE CAR. THIS IS A DEFECT OF THE PART AND THE MANUFACTURING PROCESS THAT CONSUMERS SHOULD NOT HAVE TO BARE.
Incident date: Jan 1, 2016
THE INFINITI'S FIRST GENERATION FX35 ARE KNOW TO HAVE MELTING DASH BECAUSE INFINITI USED INFERIOR MATERIALS. ITS MELTING AND POSES A SAFETY HAZARD WHILE DRIVING. INFINITI, NISSAN HAS ACKNOWLEDGED THERE WAS A PROBLEM, BUT DID NOT DO A PROPER RECALL SUCH AS TOYOTA FOR THEIR SAME ISSUE WITH THEIR MELTING DASHES.
Incident date: Jul 17, 2020
AIRBAG LIGHT ILLUMINATED; INFINITI DEALER SAID NEED TO REPLACE BOTH FRONT SEATS AT COST OF $15,000 TO FIX (REPLACE) FAULTY AIRBAG SENSORS. LOW MILEAGE 2011 VEHICLE (62,199); NO ACCIDENTS OR PROBLEMS THAT CAUSED THE AIRBAG LIGHT TO ILLUMINATE. DEALER SAYS AIRBAGS WILL NOT WORK, AND ONLY FIX IS REPLACEMENT OF BOTH FRONT SEATS. ONLINE SEARCH TURNS UP MANY INFINITI OWNERS WITH SAME ISSUE.
Incident date: Jul 17, 2020
AIRBAG LIGHT ILLUMINATED; INFINITI DEALER SAID NEED TO REPLACE BOTH FRONT SEATS AT COST OF $15,000 TO FIX (REPLACE) FAULTY AIRBAG SENSORS. LOW MILEAGE 2011 VEHICLE (62,199); NO ACCIDENTS OR PROBLEMS THAT CAUSED THE AIRBAG LIGHT TO ILLUMINATE. DEALER SAYS AIRBAGS WILL NOT WORK, AND ONLY FIX IS REPLACEMENT OF BOTH FRONT SEATS. ONLINE SEARCH TURNS UP MANY INFINITI OWNERS WITH SAME ISSUE.
Incident date: Jan 29, 2020
I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT
Incident date: Jan 29, 2020
I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT
Incident date: Jan 29, 2020
I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT
Incident date: Jul 3, 2020
WHILE DRIVING THE VEHICLE TO WORK I STARTED EXPERIENCING A CLUNKING SOUND FROM UNDER THE VEHICLE LIKE I HAD SOMETHING STUCK UNDER IT. THE VEHICLE HAS NEVER BEEN OFF ROAD OR NEGLECTED. IT SEEMS LIKE A VERY POOR DESIGN ASPECT THAT SHOWS EARLY IN OWNERSHIP, SHAME ON INFINITI FOR POOR CRAFTSMANSHIP IN A MOST VITAL PART!!!!!!
Incident date: Jan 15, 2019
THE COMPUTER FOR NAVIGATION AND ALSO THE SOUND SYSTEM AND WHO KNOWS WHAT ELSE JUST STOPPED WORKING. I RAN IT THROUGH A CAR WASH AND THE COMPUTER WAS WORKING BEFORE AND AFTER I LEFT THE CAR WASH AND THE COMPUTER HAS NOT WORKED SINCE..
Incident date: Jul 12, 2020
DASHBOARD MATERIAL APPEARS AS IF IT IS MELTING, OOZING OUT VERY STICKY UNKNOWN SUBSTANCE (TOXIC?) THAT CREATES VERY SHINY SURFACE. FOR A CAR OF ITS AGE, STILL HAS THAT NEW SMELL AS IF FROM OUT GASSING. THE SHINY SURFACE REFLECTS LIGHT TO THE WINDSHIELD OBSCURING A CLEAR VIEW THROUGH IT, BLOCKING ABILITY TO SEE OBJECTS, ESPECIALLY UNDER CERTAIN CONDITIONS OF LIGHT SOURCE AND BACKGROUND. THERE HA... Read more
Incident date: Jul 12, 2020
DASHBOARD MATERIAL APPEARS AS IF IT IS MELTING, OOZING OUT VERY STICKY UNKNOWN SUBSTANCE (TOXIC?) THAT CREATES VERY SHINY SURFACE. FOR A CAR OF ITS AGE, STILL HAS THAT NEW SMELL AS IF FROM OUT GASSING. THE SHINY SURFACE REFLECTS LIGHT TO THE WINDSHIELD OBSCURING A CLEAR VIEW THROUGH IT, BLOCKING ABILITY TO SEE OBJECTS, ESPECIALLY UNDER CERTAIN CONDITIONS OF LIGHT SOURCE AND BACKGROUND. THERE HA... Read more
Incident date: Jun 1, 2020
WAS DRIVING MY VEHICLE AND FIRST NOTICED A DROP IN FUEL ECONOMY. LATER IT WAS LOSING POWER AND STALLING. GAVE ME P0090 AND P0087 CODES. HAPPENED IN BOTH DRIVING AND STATIONARY POSITIONS. TURNS OUT MY HIGH PRESSURE FUEL PUMP IS BAD.
Incident date: Jul 11, 2020
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE REMAINED ON THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS SCHEDULED TO BE TOWED TO A DEALER WHICH WAS STILL PENDING. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Incident date: Jul 10, 2020
I WAS DRIVING ON A HIGHWAY AT 55MPH AND STARTED TO BRAKE TO MAKE A RIGHT HAND TURN AND THE ENGINE DIED. THIS HAPPENED TWICE IN TWO DAYS. THE CHECK ENGINE LIGHT ALONG WITH THE SLIP AND VDC LIGHT CAME ON. THIS TURNS OUT TO BE A COMMON PROBLEM WITH NISSAN AND THEY RECALLED SOME CARS FOR IT. IT'S EITHER THE CAMSHAFT OR CRANKSHAFT POSITION SENSOR. THIS IS A VERY SERIOUS SITUATION. IM JUST GLAD I WASN'T... Read more
Incident date: Jul 11, 2020
WHEN I ACCELERATE THE TRANSMISSION SHUTTERS. THE TRANSMISSION JUMPING IN AND OUT OF GEAR . WHEN I GIVE IT GAS THE CAR STARTS JERKING.
Incident date: Jul 10, 2020
THE TRANSMISSION WAS REALLY BAD ON THE FREEWAY
Incident date: Jul 9, 2020
WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY ... Read more
Incident date: Jul 9, 2020
WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY ... Read more
Incident date: Jul 9, 2020
WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY ... Read more
Incident date: Nov 28, 2019
11/28/2019: THE NAVIGATION SYSTEM/CENTER STACK RESET AND IMMEDIATELY AFTER ALL THE DASH LIGHTS LIT UP AND THE VEHICLE WENT INTO LIMP MODE. THE VEHICLE WAS BLOCKS AWAY FROM HOME AND WE WERE ABLE TO DRIVE IT BACK WITHOUT ISSUE. TOOK IT TO AN INFINITI DEALER WHO SAID IT WAS TRANSMISSION RELATED. REPAIRS WERE DECLINED AS THIS DID NOT SOUND ACCURATE AND I WANTED A SECOND OPINION. TRANSMISSION SHOP... Read more
Incident date: Jun 1, 2020
AIR BAG PASSENGER SENSOR DEFECTIVE, VERY COMMON OCCURRENCE WITH NISSAN/INFINITI VEHICLES. SENSOR FAILS RANDOMLY
Incident date: Jun 1, 2020
AIR BAG PASSENGER SENSOR DEFECTIVE, VERY COMMON OCCURRENCE WITH NISSAN/INFINITI VEHICLES. SENSOR FAILS RANDOMLY
Incident date: Jul 3, 2020
THE CAR DOES NOT SHIFT TO NEUTRAL WITHOUT A GREAT DEAL OF DIFFICULTY. COULD NOT GET THE CAR INTO NEUTRAL WHILE GOING INTO A CARWASH.
Incident date: Jun 1, 2019
WHEN MY CAR IS IN MOTION AND I GO OVER ANY BUMPS IT PULLS THE BACK END OF CAR MY TO THE SIDE AND BOUNCES AROUND SO MUCH THAT I ALMOST DON'T HAVE CONTROL OF MY CAR.THIS WILL PULL SO MUCH IT TAKE ME TO THE SIDE OF THE LAND IM CURRENTLY IN I HAVE TO MAKE SURE I LOOK OUT FOR BUMPS IN THE ROAD AND MAKE SURE I SLOW DOWN BELOW THE SPEED LIMIT SO I CAN KEEP CONTROL OF THE CAR. THIS CAUSES MY ABS TO TURN O... Read more
Incident date: Jun 1, 2019
WHEN MY CAR IS IN MOTION AND I GO OVER ANY BUMPS IT PULLS THE BACK END OF CAR MY TO THE SIDE AND BOUNCES AROUND SO MUCH THAT I ALMOST DON'T HAVE CONTROL OF MY CAR.THIS WILL PULL SO MUCH IT TAKE ME TO THE SIDE OF THE LAND IM CURRENTLY IN I HAVE TO MAKE SURE I LOOK OUT FOR BUMPS IN THE ROAD AND MAKE SURE I SLOW DOWN BELOW THE SPEED LIMIT SO I CAN KEEP CONTROL OF THE CAR. THIS CAUSES MY ABS TO TURN O... Read more
Incident date: Mar 2, 2020
NO AIR ON DRIVER SIDE BLOWING HOT AIR! BLEND DOOR ACTUATOR NOT WORKING DO NOT WORK AT ALL
Incident date: Mar 2, 2020
NO AIR ON DRIVER SIDE BLOWING HOT AIR! BLEND DOOR ACTUATOR NOT WORKING DO NOT WORK AT ALL
Incident date: Jun 5, 2020
DATING BACK TO NOVEMBER 2019, MY VEHICLE'S AUTOMATIC EMERGENCY BRAKING HAVE ENGAGED 3 TIMES WITHOUT REASONABLE CAUSE AT SPEEDS THAT VARY FROM 40-70 MPH. THE FIRST TWO INCIDENTS WERE ON NORMAL CITY ROADS GOING APPROXIMATELY 40-45 MPH. THE LAST INCIDENT (JUNE 2020) HAPPENED WHILE DRIVING ON A HIGHWAY, WITH NO TRAFFIC AROUND, GOING ~70 MPH AND MY VEHICLE ALMOST CAME TO A COMPLETE STOP. THE FIRST TIME... Read more
Incident date: Jun 5, 2020
DATING BACK TO NOVEMBER 2019, MY VEHICLE'S AUTOMATIC EMERGENCY BRAKING HAVE ENGAGED 3 TIMES WITHOUT REASONABLE CAUSE AT SPEEDS THAT VARY FROM 40-70 MPH. THE FIRST TWO INCIDENTS WERE ON NORMAL CITY ROADS GOING APPROXIMATELY 40-45 MPH. THE LAST INCIDENT (JUNE 2020) HAPPENED WHILE DRIVING ON A HIGHWAY, WITH NO TRAFFIC AROUND, GOING ~70 MPH AND MY VEHICLE ALMOST CAME TO A COMPLETE STOP. THE FIRST TIME... Read more
Incident date: Mar 2, 2020
THE CRUISE CONTROL IS VERY ABRUPTED WHEN ENGAGING THE RESUME FEATURE. THE CRUISE WILL CAUSE THE TRANSMISSION TO DOWNSHIFT AND ENGINE TO REV ABOVE 5000 RPMS FOR JUST A COUPLE OF MPH SPEED INCREASE. I BELIEVE THIS A DESIGN FLAW THAT COULD CAUSE A DRIVER TO LOSE CONTROL OF THE CAR.
Incident date: Jun 23, 2020
THERE IS SOMETHING WRONG WITH EITHER THE ACCELERATION, ELECTRICAL OR THROTTLE. WHILE PARKING THE VEHICLE AND APPLYING THE BREAKS, THE VEHICLE SPEED FORWARD AT HIGH SPEED AND WOULD NOT STOP EVEN WITH APPLYING THE BREAKS. IT CRASHED ME AND MY DAUGHTER INTO A BRICK BUILDING AT HIGH SPEED. THE WITNESS SAID HE HAD NEVER SEEN ANYTHING LIKE IT BEFORE AND HE WAS A MECHANIC AND AUTO BODY SPECIALIST. HE SAI... Read more
Crash
1 injured
Incident date: Jun 23, 2020
THERE IS SOMETHING WRONG WITH EITHER THE ACCELERATION, ELECTRICAL OR THROTTLE. WHILE PARKING THE VEHICLE AND APPLYING THE BREAKS, THE VEHICLE SPEED FORWARD AT HIGH SPEED AND WOULD NOT STOP EVEN WITH APPLYING THE BREAKS. IT CRASHED ME AND MY DAUGHTER INTO A BRICK BUILDING AT HIGH SPEED. THE WITNESS SAID HE HAD NEVER SEEN ANYTHING LIKE IT BEFORE AND HE WAS A MECHANIC AND AUTO BODY SPECIALIST. HE SAI... Read more
Crash
1 injured
Incident date: Jun 21, 2020
I WAS DRIVING ON THE HIGHWAY AND I RAN OUT OF FUEL AND HAD TO MANEUVER TO THE SIDE OF THE ROAD SAFELY. THE FUEL GAUGE READ THAT THERE WAS STILL ONE QUARTER OF A TANK OF FUEL REMAINING AND THERE ACTUALLY WASN'T. I SPENT ABOUT $350 TO REPLACE BOTH SENDING UNITS AND THAT DID NOT WORK. THEN I REPLACED THE FUEL PUMP FOR $450 AND THAT DIDN'T WORK EITHER. *TR
Incident date: Jul 1, 2020
I RECENTLY TOOK MY CAR IN FOR A REGULAR SMOG CHECK, AND THE TECHNICIAN REPORTED THAT THERE IS 1 OPEN RECALL FOR MY VEHICLE. I CALLED AND MADE AN APPOINTMENT WITH INFINITI OF ROSEVILLE. BROUGHT MY VEHICLE IN AND THE TECH TOLD ME THERES NO NEED TO REPLACE THE AFFECTED PARTS BEING AS THE CAR HAS 202K MILES.
Incident date: May 6, 2020
TL* THE CONTACT OWNS A 2016 INFINITI Q50. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE STEERING WHEEL TURNED TO THE LEFT INDEPENDENTLY, CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT REGAINED CONTROL OF THE VEHICLE PRIOR TO THE ENGINE FAILURE WARNING LIGHT BEING ILLUMINATED. THE VEHICLE WAS TAKEN TO INFINITI OF ONTARIO LOCATED AT 2192 INLAND EMPIRE BLVD, ONTARIO, CA 91764, TO... Read more
Incident date: Jun 20, 2020
AIR BAG WARNING LIGHT IS FLASHY AUTO SHOP STATES 400 TO FIX THE SWITCH THAT HAS COME UNPLUGGED
Incident date: Apr 30, 2020
WHILE DRIVING IN RESIDENTIAL/BUSINESS AREA MY VEHICLE COMPLETELY LOST POWER AND TURNED OFF. I DRIFTED TO THE SIDE OF THE ROAD WITHOUT POWER STEERING. TRIED TO START VEHICLE AGAIN. VEHICLE WOULD START BUT WOULD IMMEDIATELY DIE-WOULD NOT IDLE. AFTER RESTING APPROX 5 MINUTES I WAS ABLE TO START AGAIN AND CONTINUE HOME. THIS HAS HAPPENED 3 TIMES IN THE PAST 2 MONTHS. I AM TERRIFIED TO DRIVE THIS VEHI... Read more
Incident date: Apr 30, 2020
WHILE DRIVING IN RESIDENTIAL/BUSINESS AREA MY VEHICLE COMPLETELY LOST POWER AND TURNED OFF. I DRIFTED TO THE SIDE OF THE ROAD WITHOUT POWER STEERING. TRIED TO START VEHICLE AGAIN. VEHICLE WOULD START BUT WOULD IMMEDIATELY DIE-WOULD NOT IDLE. AFTER RESTING APPROX 5 MINUTES I WAS ABLE TO START AGAIN AND CONTINUE HOME. THIS HAS HAPPENED 3 TIMES IN THE PAST 2 MONTHS. I AM TERRIFIED TO DRIVE THIS VEHI... Read more
Incident date: Apr 30, 2020
WHILE DRIVING IN RESIDENTIAL/BUSINESS AREA MY VEHICLE COMPLETELY LOST POWER AND TURNED OFF. I DRIFTED TO THE SIDE OF THE ROAD WITHOUT POWER STEERING. TRIED TO START VEHICLE AGAIN. VEHICLE WOULD START BUT WOULD IMMEDIATELY DIE-WOULD NOT IDLE. AFTER RESTING APPROX 5 MINUTES I WAS ABLE TO START AGAIN AND CONTINUE HOME. THIS HAS HAPPENED 3 TIMES IN THE PAST 2 MONTHS. I AM TERRIFIED TO DRIVE THIS VEHI... Read more
Incident date: Jun 23, 2020
CAR WOULD NOT DRIVE UPON PRESSURE OF THE GAS PEDAL PLACING DRIVER IN IMMEDIATE DANGER. DRIVER PULLED OVER MULTIPLE TIMES, SHIFTED CAR INTO PARK AND TURNED CAR OFF, PROCEEDED TO ATTEMPT TO DRIVE AGAIN. AFTER FOURTH TIME, THE TRANSMISSION/ENGINE RESPONDED. THIS CAR WAS RETURNED TO AUTONATION INFINITI OF TUSTIN TWO DAYS AFTER PURCHASE, THE DEALERSHIP INFORMED THEY WOULD PLACE THE CAR BACK ON THE LOT ... Read more
Incident date: Jun 23, 2020
CAR WOULD NOT DRIVE UPON PRESSURE OF THE GAS PEDAL PLACING DRIVER IN IMMEDIATE DANGER. DRIVER PULLED OVER MULTIPLE TIMES, SHIFTED CAR INTO PARK AND TURNED CAR OFF, PROCEEDED TO ATTEMPT TO DRIVE AGAIN. AFTER FOURTH TIME, THE TRANSMISSION/ENGINE RESPONDED. THIS CAR WAS RETURNED TO AUTONATION INFINITI OF TUSTIN TWO DAYS AFTER PURCHASE, THE DEALERSHIP INFORMED THEY WOULD PLACE THE CAR BACK ON THE LOT ... Read more
Incident date: Jun 20, 2020
SHUDDERING WHEN PICKING UP SPEED DIFFICULT FOR CAR TO GO INTO DRIVE WHEN CAR IS PARKED ON A HILL. NOW MY CAR WILL NOT GO INTO GEAR OR START UP. MY MAKE AND MODEL OF MY CAR HAS A RECALL FOR THIS PROBLEM BUT WAS TOLD THAT MY PART NUMBER IS NOT ON LIST. *TR
Incident date: Jan 1, 2019
MY DASHBOARD IS "MELTING." IT'S STICKY AND GOOEY, EMITS CHEMICAL FUMES, AND PROJECTS A GLARE OF TINY DOTS ALL OVER MY WINDSHIELD. I BEGAN NOTICING THIS AT BEGINNING 2019. DEALER SAID NOTHING THEY CAN DO (TOLD ME TO PUT A PIECE OF CARPET ON TOP OF IT). INFINITI CONSUMER AFFAIRS SAID NOTHING THEY CAN DO (OCT 22, 2019) I CALLED AND EMAILED. I PARK IN MY GARAGE, AND IF IN A LOT, I USE A WINDSHIELD COV... Read more
Incident date: Jun 7, 2020
TWO SEPARATE INCIDENTS OF VEHICLE PERFORMING PREEMPTIVE BRAKING WITH NO OTHER VEHICLES OR OBJECTS PRESENT WHILE THE VEHICLE WAS IN MOTION. THE FIRST INCIDENT OCCURRED WHILE TRAVELING AT SPEEDS APPROXIMATELY BETWEEN 45-50 MPH THROUGH A FOUR-WAY INTERSECTION; NO VEHICLES WERE PRESENT. THE SECOND INCIDENT OCCURRED WHILE DRIVING AT A SPEED THAT WAS APPROXIMATELY BETWEEN 30-45 MPH APPROACHING AN INTERS... Read more
Incident date: Jun 2, 2020
ISSUE: EVERY 2-3 MONTHS CAR HAS HAD A TOTAL BREAK FAILURE. BY TOTAL BRAKE FAILURE I MEAN PEDAL GOES ALL THE WAY TO BOTTOM AND SEAT BELTS TIGHTEN WITH 0 BREAKING POWER. PUMPING BREAKS 2-3 TIMES THEN RETURNS TO NORMAL. ISSUE IS NOT EASILY REPEATABLE. ONLY OTHER SYMPTOM IS BREAK PEDAL SEEMS A BIT SOFTER THAN USUAL. ISSUE HISTORY: ISSUE FIRST STARTED SPRING/SUMMER 2019. TRIED VARIOUS ITE... Read more
Incident date: Jun 14, 2020
DEAR NHTSA, MY AUTOMATIC EMERGENCY BRAKING SYSTEM WARNED AND AUTOBRAKED MY VEHICLE DURING MY NORMAL DRIVING WITHOUT ANY SIGNS OF EMERGENCY - NO CARS ARE IN FRONT OF ME ALONG THE WHOLE STREET. LUCKILY, NO ONE WAS HURT. MY WEBCAM CAUGHT IT. IF POSSIBLE, PLEASE PUT ATTENTION TO THIS CASE AS ALL THE OWNERS ARE IN DANGER. IT SEEMS THAT I CANNOT UPLOAD VIDEOS BUT I WILL BE VERY HAPPY TO PROVIDE IT AS A... Read more
Incident date: Jun 14, 2020
DRIVING ON AN OPEN FREEWAY, THE SUNROOF SHATTERED FROM THE INSIDE OUTWARD.
Incident date: Jun 12, 2020
ON 5 DIFFERENT OCCASIONS NOW THE REAR PASSENGER WINDOW WENT DOWN ON IT'S OWN WITHOUT ME TOUCHING THE SWITCH AND WHEN I GO TO PUT IT BACK UP IT WILL NOT GO. I HAVE TO UNPLUG THE BATTERY WAIT 30 SECONDS AND THEN PLUG IT BACK FOR IT TO WORK. AFTER THE SECOND TIME THAT IT HAPPENED I WENT TO THE CAR SHOP AND THEY CHARGED ME $700 TO FIX THE MOTOR THEN 2 WEEKS LATER IT HAPPENED AGAIN. THE FIFTH TIME AND ... Read more
Incident date: Jun 1, 2020
AIRBAG LIGHT STAYS ON. I WAS TOLD BY DEALERSHIP THAT OCCUPANCY SENSOR ON PASSENGER SEAT NEEDS TO BE REPLACED WHICH COST AROUND $5500. *TR