Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 12, 2020
MY CAR HAS BEEN STALLING WHILE DRIVING AT LOW SPEED. SEVERAL WARNING LIGHTS COME UP (CHECK ENGINE LIGHT, SLIP LIGHT, BATTERY LIGHT) AND THEN THE ENGINE SHUTS DOWN COMPLETELY. UPON PLACING THE CAR IN PARK, I AM ABLE TO RE-START IT. THIS IS A MAJOR SAFETY ISSUE. I BELIEVE MY CAR IS PART OF RECALL NUMBER 03V455000 - ENGINE AND ENGINE COOLING. HOWEVER, MY VIN IS NOT PART OF THE RECALL, BUT I AM EXPERI... Read more
Incident date: Mar 12, 2020
MY CAR HAS BEEN STALLING WHILE DRIVING AT LOW SPEED. SEVERAL WARNING LIGHTS COME UP (CHECK ENGINE LIGHT, SLIP LIGHT, BATTERY LIGHT) AND THEN THE ENGINE SHUTS DOWN COMPLETELY. UPON PLACING THE CAR IN PARK, I AM ABLE TO RE-START IT. THIS IS A MAJOR SAFETY ISSUE. I BELIEVE MY CAR IS PART OF RECALL NUMBER 03V455000 - ENGINE AND ENGINE COOLING. HOWEVER, MY VIN IS NOT PART OF THE RECALL, BUT I AM EXPERI... Read more
Incident date: Jan 24, 2020
TL* THE CONTACT OWNS A 2019 INFINITI QX60. THE CONTACT STATED WHILE REVERSING OUT OF A PARKING GARAGE THERE WAS VEHICLE BEHIND THEM, HOWEVER, THE REVERSE CAMERA DID NOT SHOW THE VEHICLE WAS NEARBY, NOR, DID THE VEHICLE'S ALARM SYSTEM INDICATED A VEHICLE WAS NEARBY. THE CONTACT ENDED UP HITTING THE VEHICLE BEHIND THEM ON THE LEFT BUMPER AREA WITH THE REAR OF THEIR VEHICLE. THE CONTACT'S VEHICLE WAS... Read more
Crash
Incident date: Jan 22, 2020
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING ON AN INCLINE APPROXIMATELY 50 MPH, THE VEHICLE LOSS MOTIVE POWER WITH AN ABNORMAL SOUND COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER INFINITI OF GWINNETT, (3090 SATELLITE BLVD, DULUTH, GA 30096), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONT... Read more
Incident date: Mar 4, 2020
I RESPONDED TO A REQUEST TO BRING MY CAR INTO A DEALERSHIP FOR RECALL CORRECTION RELATED TO THE AIRBAGS. SINCE THEN, THE AIRBAG LIGHT INDICATOR STAYS ON PERPETUALLY. I KEEP RECEIVING NOTICES OF "URGENT AIRBAG SAFETY RECALL" FROM "INFINITI RECALL RESOLUTION TEAM" ATMT RCD 3/4/2020. I AM AFRAID TO GO TO THE PARTICULAR DEALERSHIP BECAUSE MY CAR IS NEVER RIGHT AFTER LEAVING. NOTE: I HAVE 2 COLLEAGUES ... Read more
Incident date: Sep 1, 2019
THE SUN ROOF LEAKS WATER UNDER THE FRONT PASSENGER AND REAR PASSENGER MAT
Incident date: Mar 9, 2020
VR30DDTT SERPENTINE BELT KEEPS SHREDDING
Incident date: Mar 7, 2020
WHILE DRIVING DOWN THE ROAD AT HIGHWAY SPEED, THE VEHICLE SWITCHED ITSELF INTO PARK. IT LOST ALL POWER AND FORCED ME TO COME TO A COMPLETE STOP.
Incident date: Mar 5, 2020
AIRBAG SENSOR WAS BLINKING ON MY DASH AFTER STARTING IT IN MY DRIVEWAY TO DRIVE TO WORK. I TOOK IT IN TO AN INFINITY DEALERSHIP AND ONLY TO FIND OUT IT WAS A SEAT SENSOR TO BE REPLACE WITH ONLY 40K MILES ON THE VEHICLE. THE PART ALONE COST $6340.00 WHICH ISN'T WORTH FIXING. I WASN'T TOLD OF ANY OTHER OPTION AND SEEMS TO HAVE HAPPENED A LOT WITH OTHER OWNERS AND NO RECALL OF ANY SORT IS TO BE ISSUE... Read more
Incident date: Mar 5, 2020
AIRBAG SENSOR WAS BLINKING ON MY DASH AFTER STARTING IT IN MY DRIVEWAY TO DRIVE TO WORK. I TOOK IT IN TO AN INFINITY DEALERSHIP AND ONLY TO FIND OUT IT WAS A SEAT SENSOR TO BE REPLACE WITH ONLY 40K MILES ON THE VEHICLE. THE PART ALONE COST $6340.00 WHICH ISN'T WORTH FIXING. I WASN'T TOLD OF ANY OTHER OPTION AND SEEMS TO HAVE HAPPENED A LOT WITH OTHER OWNERS AND NO RECALL OF ANY SORT IS TO BE ISSUE... Read more
Incident date: Mar 6, 2020
TOP OF DASH BECOMES EXTREMELY SHINY AND STICKY AFTER 1 HOUR OF SUNLIGHT THROUGH THE WINDSHIELD CASING UNWANTED GLARE IN WINDSCREEN. TEMPORARILY CAN BE CLEANED WITH SOAP AND WATER AND RETURNS TO DULL NON STICKY APPEARANCE, BUT ONLY TEMPORARY. NEXT TIME CAR IS IN THE SUN FOR ABOUT AN HOUR OF DRIVING OR PARKING, THE THE SHININESS AND STICKINESS RETURNS CAUSING MASSIVE REFLECTIONS IN THE WINDSHIELD.... Read more
Incident date: Mar 6, 2020
TOP OF DASH BECOMES EXTREMELY SHINY AND STICKY AFTER 1 HOUR OF SUNLIGHT THROUGH THE WINDSHIELD CASING UNWANTED GLARE IN WINDSCREEN. TEMPORARILY CAN BE CLEANED WITH SOAP AND WATER AND RETURNS TO DULL NON STICKY APPEARANCE, BUT ONLY TEMPORARY. NEXT TIME CAR IS IN THE SUN FOR ABOUT AN HOUR OF DRIVING OR PARKING, THE THE SHININESS AND STICKINESS RETURNS CAUSING MASSIVE REFLECTIONS IN THE WINDSHIELD.... Read more
Incident date: Feb 27, 2020
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STARTED TO VIBRATE AND DECELERATED INDEPENDENTLY. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RADIATOR FAILED WHICH CAUSED COOLANT TO MIX WITH TRANSMISSION FLUID AND CAUSED THE TRANSMISSION TO... Read more
Incident date: Feb 27, 2020
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STARTED TO VIBRATE AND DECELERATED INDEPENDENTLY. THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE RADIATOR FAILED WHICH CAUSED COOLANT TO MIX WITH TRANSMISSION FLUID AND CAUSED THE TRANSMISSION TO... Read more
Incident date: Feb 28, 2020
THE VEHICLE WAS COMPLETELY DEAD AND WOULD NOT START WHEN BATTERY WAS JUMPED. BATTERY WAS REPLACED ONCE IT WAS DISCOVERED THAT THE ORIGINAL BATTERY WAS COMPLETELY DEAD. ONCE THE VEHICLE STARTED , THE ENGINE LIGHT WAS VISIBLE ON THE DASH. THE VEHICLE WAS MAKING A VERY LOUD HUMMING SOUND COMING FROM UNDER THE HOOD. THE SOUND GOT LOUDER AND INTENSIFIED AS THE RPMS INCREASED.
Incident date: Mar 9, 2017
IT DOESN'T HAVE NO EFFECTS
Incident date: Feb 24, 2020
TIMING CHAIN WAS LOOSENED AND WAS RUBBING AGAINST ANOTHER PART MAKE A LOUD NOISE WHILE SITTING AND DRIVING. THANKFULLY I STOPPED IN TO HAVE IT CHECKED OUT. THE SERVICE DEPARTMENT SAID IT WAS READY TO BREAK AT ANYTIME. THANKFULLY NOTHING HAPPEN TO ME, KIDS, AND HUSBAND ON THE HIGHWAY. FRIGHTENING TO THINK OF LOSING CONTROL OF A VEHICLE WHILE DRIVING 65 MPH. THERE WAS A RECALL ON TIME CHAINS FOR THE... Read more
Incident date: Mar 1, 2020
THE DASHBOARD IN MY CAR IS CRACKING, BREAKING OFF EVEN SEEMS TO BE MELTING IN AREAS. MY CAR IS GARAGED AT OUR HOME. THERE ARE COUNTLESS EXAMPLES ON HOW MY CAR LOOKS. ALREADY DOCUMENTED ON YOUR WEBSITE. THE COST TO REPLACE THE DASHBOARD IS $2000. I UNDERSTAND THAT THERE IS A CLASS ACTION CASE TAKING PLACE IN FLORIDA, INSTEAD OF BOGGING DOWN THE COURTHOUSES SHOULDN'T THE MANUFACTURERS BE R... Read more
Incident date: Mar 1, 2020
DASHBOARD / PANEL IS MELTING AND BUBBLING
Incident date: Feb 22, 2020
WE BOUGHT THIS CAR, USED, ON JANUARY 18, 2020 AND AN IBS LIGHT TURNED ON A COUPLE WEEKS AFTER I BOUGHT IT BUT LATER TURNED OFF. NOW FEBRUARY 22 THE AIRBAG LIGHT STARTED TO BLINK AS I WAS DRIVING ON A CITY STREET. A WEEK LATER, TODAY FEBRUARY 29 IT IS STILL CONTINUING TO BLINK. I HAVE SEEN MANY RECALLS ABOUT THIS ISSUE ON OTHER 2013 INFINITI JX35S. ALSO, BEFORE I BOUGHT IT THE CAR DEALERSHIP TOOK I... Read more
Incident date: Oct 8, 2019
AIRBAG LIGHT FLASHING. PASSENGER AIRBAG OFF LIGHT ILLUMINATED.DIAGNOSIS CODE B1018 OCCUPANT SENS. DEALER RESET THE AIRBAG LIGHT HOWEVER THE NEXT DAY IT WAS FLASHING AGAIN.
Incident date: Dec 11, 2019
TL* THE CONTACT OWNS A 2016 INFINITI QX50. CONTACT STATED THAT WHILE TURNING INTO A PARKING FACILITY THE RPM REVVED UP WITHOUT WARNING. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND THE VEHICLE RETURNED TO NORMAL OPERATION. THE VEHICLE WAS TAKEN TO GEORGE HARTE INFINITI LOCATED AT (1076 S. COLONY DRIVE, WALLINGFORD, CT 06492, (203) 495-6700) WHERE THE VEHICLE WAS TEST DRIVEN AND DIAGNOSED HOWEV... Read more
Incident date: Nov 12, 2019
IGNITION LOCKED - UNABLE TO TURN KEY. INFINITI IS A REAL [XXX] AT $153/HOUR. IS THIS A NATS / NASH UNIT PROBLEM WITH THE SIGNAL, THE ANTENNA OR THE WIRE HARNESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Nov 12, 2019
IGNITION LOCKED - UNABLE TO TURN KEY. INFINITI IS A REAL [XXX] AT $153/HOUR. IS THIS A NATS / NASH UNIT PROBLEM WITH THE SIGNAL, THE ANTENNA OR THE WIRE HARNESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Feb 27, 2020
I WAS DRIVING ACROSS A BRIDGE IN TOWN GOING ABOUT 40MPH. NOTHING WAS OVER HEAD, DRIVING CONDITIONS WERE GOOD, WEATHER CLEAR AND ALL OF SUDDEN OUT OF NO WHERE I HEARD AN EXPLOSION. EXTREMELY LOUD, MADE MY EARS RING. I IMMEDIATELY THOUGHT SOMETHING BLEW UP OR MY CAR HAD BEEN SHOT. I STARTED HEARING PIECES OF GLASS HIT MY SUNROOF COVER AND PULLED UP TO FIND MY GLASS HAD EXPLODED AND LEFT A HUGE HOLE... Read more
Incident date: Jan 6, 2020
I'D LIKE TO REPORT A PROBLEM THAT HAS OCCURRED WITH MY 2011 INFINITI M37 WHICH SEEMS TO BE PRETTY FATAL. THE PLASTIC COVER THAT COVERS THE STEERING WHEEL'S ROD CRACKS OPEN WHEN THE STEERING WHEEL IS TILTED TO A LOWER POSITION. ONCE THE COVER IS CRACKED, STEERING WHEEL RUBS ON TO THE PLASTIC BEHIND IT AND MAKES THE STEERING WHEEL NEARLY IMPOSSIBLE TO STEER. IF SOMEONE FACED THIS ISSUE BY CHANGING T... Read more
Incident date: Feb 26, 2020
TODAY I HAD THE ULTIMATE SCARE. I WAS DRIVING DOWN THE FREEWAY WHEN MY SEAT BELTS LOCKED AND MY TRUCK HIT THE EMERGENCY BRAKES. NO ONE WAS IN FRONT OF ME BUT THERE WAS A 18 WHEELER BEHIND ME. HE SWERVED TO AVOID HITTING ME FROM THE BACK. I COMPLETELY WENT INTO A ANXIETY ATTACK AND HAD TO PULL OVER ONCE THE CAR RELEASED THE BRAKES WHICH ONLY LASTED A MINUTE. I CALLED FOR HELP BECAUSE I COULDN'T BRE... Read more
1 injured
Incident date: Feb 26, 2020
TODAY I HAD THE ULTIMATE SCARE. I WAS DRIVING DOWN THE FREEWAY WHEN MY SEAT BELTS LOCKED AND MY TRUCK HIT THE EMERGENCY BRAKES. NO ONE WAS IN FRONT OF ME BUT THERE WAS A 18 WHEELER BEHIND ME. HE SWERVED TO AVOID HITTING ME FROM THE BACK. I COMPLETELY WENT INTO A ANXIETY ATTACK AND HAD TO PULL OVER ONCE THE CAR RELEASED THE BRAKES WHICH ONLY LASTED A MINUTE. I CALLED FOR HELP BECAUSE I COULDN'T BRE... Read more
1 injured
Incident date: Feb 19, 2020
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Incident date: Feb 19, 2020
WHEN I TURN MY CAR OFF THE RADIO IS STAYING ON AND IF I DON'T CRANK IT EVERY 6-8 HOURS THE BATTERY GOES COMPLETELY DEAD AND I HAVE TO RECHARGE IT
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE FUEL GAUGE INDICATED THE FUEL TANK WAS FULL AT ALL TIMES. THE VEHICLE RAN OUT OF FUEL DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER BENNETT INFINITI (1060 PA-315 WILKES BARRE PA) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE CONTACT INDICATED THAT THE F... Read more
Incident date: Feb 14, 2020
WHILE DRIVING, THE CAR SUDDENLY STARTED SHUDDERING AND MAKING A LOUD GRINDING SOUND. WE WERE IN THE FAST LANE AMD THE CAR SLOWED QUICKLY. WE WERE ABLE TO PULL OFF THE ROAD, WHERE THE CAR STOPPED MOVING. WE HAD TO WAIT FOR A TOW. UPON RESEARCHING I FOUND THAT THERE IS A KNOWN ISSUE WITH JX35 2013 TRANSMISSIONS, I PRAYED WE WERE ELIGIBLE FOR IT. I TOOK IT TO THE DEALER WHERE THEY DIAGNOSED IT AS A I... Read more
Incident date: Feb 10, 2020
DUNLOP SP SPORT 5000 DSST P245/40RF19 DEVELOPED SIDEWALL BUBBLE SPONTANEOUSLY.HAD TO REPLACE TWO TIRES AT LESS THAN 30,000 MILES. BOTH TIRES HAD PLENTY OF TREAD LIFE LEFT (> 6/32)
Incident date: Feb 10, 2020
THIS CAR SOME WITH AN INTERNAL REAR VIEW MIRROR THAT IS SUPPOSED TO AUTO DIM (NO FLIP LEVER) MIRROR DOES NOT AUTO DIM. LIGHTS OF CARS BEHIND ME ARE FULL STRENGTH WHEN VIEWED THROUGH THE MIRROR I HAVE HAD THE CAR TO THE DEALER THREE TIMES FOR THIS AND I HAVE WORKED WITH INFINITI CONSUMER AFFAIRS. THEY TOLD ME THAT THIS IS HOW THE MIRROR WORKS. IT IS VERY UNSAFE I HAVE TO TILT THE MIRROR UP AT NIGHT... Read more
Incident date: Feb 15, 2015
MY 2003 INFINITY I35 STALSL WHILE DRIVING ON LOCAL ROADS AND BUSY STATE HIGHWAYS LOCATED IN THE GREATER HILTON HEAD SC AREA. IT REQUIRES COASTING TO THE SIDE OF THE ROAD, TURNING THE VEHICLE OFF. THE SERVICE ENGINE LIGHT TURNS ON. I THEN CAN RESTART THE ENGINE AND RETURN TO MY HOME AS SOON AS I CAN. I RESEARCHED THE PROBLEM AND FOUND A RECALL NOTICE THAT DESCRIBED MY PROBLEM. SINCE DISCOVERI... Read more
Incident date: Feb 14, 2020
MY WIFE DROVE TO MY DAUGHTERS SCHOOL SCHOOL FOR A BASKETBALL PRACTICE. SHE LOCKED THE DOORS USING THE KEYFOB LIKE ALWAYS. WHEN SHE GOT BACK TO THE CAR SHE UNLOCK THE DOORS USING THE KEYFOB, BUT THIS TIME THE DRIVERS DOOR DID NOT OPEN. SHE TRIED USING THE DOOR ENTRY BUTTON ON THE HANDLE WHICH DID NOT WORK. SHE THEN GOT IN THRU THE PASSENGER DOOR AND TRIED TO PULL THE HANDLE TO OPEN THE DOOR AND T... Read more
Incident date: Feb 14, 2020
MY WIFE DROVE TO MY DAUGHTERS SCHOOL SCHOOL FOR A BASKETBALL PRACTICE. SHE LOCKED THE DOORS USING THE KEYFOB LIKE ALWAYS. WHEN SHE GOT BACK TO THE CAR SHE UNLOCK THE DOORS USING THE KEYFOB, BUT THIS TIME THE DRIVERS DOOR DID NOT OPEN. SHE TRIED USING THE DOOR ENTRY BUTTON ON THE HANDLE WHICH DID NOT WORK. SHE THEN GOT IN THRU THE PASSENGER DOOR AND TRIED TO PULL THE HANDLE TO OPEN THE DOOR AND T... Read more
Incident date: Dec 18, 2019
THE CAR'S REARVIEW CAMERA HAS NO VISIBILITY WHEN IT'S NIGHTTIME OR DARK OUTSIDE. THE REARVIEW CAMERA MONITOR IS ALMOST PITCH BLACK AND TOO GRAINY. SIDEVIEW CAMERA ALSO SHOWS NO VISIBILITY (EVEN THOUGH THE CAR COMES WITH THESE FEATURES) AND CHANGING BRIGHTNESS/CONTRAST SETTINGS DOES NOT RESOLVE THE PROBLEM. DURING THE DAY, THERE'S VISIBILITY, BUT AT NIGHT, THE MONITOR IS BLACK AND GRAINY. THE DEALE... Read more
Incident date: Dec 18, 2019
THE CAR'S REARVIEW CAMERA HAS NO VISIBILITY WHEN IT'S NIGHTTIME OR DARK OUTSIDE. THE REARVIEW CAMERA MONITOR IS ALMOST PITCH BLACK AND TOO GRAINY. SIDEVIEW CAMERA ALSO SHOWS NO VISIBILITY (EVEN THOUGH THE CAR COMES WITH THESE FEATURES) AND CHANGING BRIGHTNESS/CONTRAST SETTINGS DOES NOT RESOLVE THE PROBLEM. DURING THE DAY, THERE'S VISIBILITY, BUT AT NIGHT, THE MONITOR IS BLACK AND GRAINY. THE DEALE... Read more
Incident date: Oct 25, 2019
THE CAR DRIFTS ALL OVER THE HIGHWAY AT NORMAL HIGHWAY SPEEDS. IT IS AS IF I AM ALWAYS FIGHTING A STRONG WIND. IT IS VERY DISTRACTING AND DANGEROUS. SEEMS LIKE ANYTHING OVER 60MPH IS VERY CHALLENGING TO KEEP BETWEEN THE LINES. I TOOK IT TO THE DEALER ON 2/01/2020 AND WAS TOLD THAT THIS IS NORMAL FOR THESE SPORTS SUV'S. THEY ALL DO IT. VERY DISCOURAGING. THIS WAS NOTICED ABOUT 10,000 MILES AGO AND S... Read more
Incident date: Jan 2, 2019
TL* THE CONTACT OWNS A 2012 INFINITY QX56. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG COVER WAS CRACKING. THERE WERE NO RECALLS AND THE ISSUE WAS NOT COVERED UNDER THE EXTENDED WARRANTY. THE AIR BAG COULD DEPLOY WITHOUT WARNING SINCE IT WAS CRACKED AND POSSIBLY INJURIE THE PASSENGER. THE CONTACT WENT TO INFINITI OF CORAL GABLES (2701 S LE JEUNE RD CORAL GABLES, FL 33134 (786) 89... Read more
Incident date: Dec 12, 2019
CHECK ENGINE LIGHT HAS BEEN ON FOR 2 YEARS. I'VE REPAIRED JUST ABOUT EVERYTHING POSSIBLE THAT COMES UP ON THE CODE READER AND NOTHING KEEPS THE ENGINE LIGHT OFF. I'VE GONE TO THE DEALER FOR REPAIRS AND THEY CANNOT EVERY GUARANTEE THEIR WORK WILL FIX THE PROBLEM. ANOTHER MECHANIC HAS REPAIRED AIR FLOW SENSORS, ETC. AND HE KEEPS TELLING ME IT'S A COMPUTER UPDATE THAT'S NEEDED TO FIX THE LIGHT - NOT ... Read more
Incident date: Dec 12, 2019
CHECK ENGINE LIGHT HAS BEEN ON FOR 2 YEARS. I'VE REPAIRED JUST ABOUT EVERYTHING POSSIBLE THAT COMES UP ON THE CODE READER AND NOTHING KEEPS THE ENGINE LIGHT OFF. I'VE GONE TO THE DEALER FOR REPAIRS AND THEY CANNOT EVERY GUARANTEE THEIR WORK WILL FIX THE PROBLEM. ANOTHER MECHANIC HAS REPAIRED AIR FLOW SENSORS, ETC. AND HE KEEPS TELLING ME IT'S A COMPUTER UPDATE THAT'S NEEDED TO FIX THE LIGHT - NOT ... Read more
Incident date: Feb 10, 2020
THE TRANSMISSION STARTED SLIPPING WHEN DRIVING FORWARD AND THEN THE CAR WOULD STALL AND NOT MOVE. WHEN PUTTING BACK IN PARKING AND THEN TO DRIVE, THE CAR WOULD MOVE BUT LATER BACK TO SLIPPING. TOOK THE CAR TO INFINITI DEALER THE SAME DAY, THEY RAN THE DIAGNOSIS AND REPORTED THAT THE TRANSMISSION WOULD HAVE TO BE REPLACED COMPLETELY AT THE COST OF $7000 TOTAL. THE CAR HAS 66000 MILES ON IT AND HAS ... Read more
Incident date: Feb 10, 2020
I WAS DRIVING TO WORK AT APPROX 6:15AM ON HWY 17. SPEED WAS APPROX 40MPH WHEN THE SUNROOF SUDDENLY EXPLODED. MOST OF THE GLASS FLEW OUT SHOWERING THE CARS BEHIND ME. I DIDN'T HEAR OR SEE ANYTHING HIT THE SUNROOF.
Incident date: Jan 2, 2018
DRIVER'S SIDE WINDOW REJECTS AUTOMATIC ROLL-UP. WHEN USING THE ONE TOUCH AUTO ROLL-UP FUNCTION, THE WINDOW ROLLS-UP, BUT COMES BACK DOWN ON IT'S OWN (BACK TO HALF-WAY DOWN) ONCE IT REACHES THE TOP. THIS HAS HAPPENED A LOT PRIOR TO PAYING FOR AN INFINITI DEALERSHIP TO REPLACE THE WINDOW MOTOR AND NOW HAPPENS PERIODICALLY (4-6 TIMES PER MONTH) AFTER THE MOTOR WAS REPLACED. DATE OF SERVICE 1/2/18 #ES... Read more
Incident date: Feb 7, 2020
ON MORE THAN ONE OCCASION AFTER DRIVING TO A STORE OR APPT. AND PARK . GO OUT TO A COMPLETELY DEAD VEHICLE. JUMP START TO GET GOING MAY GO FOR A MONTH OR SO AND IT WILL HAPPEN AGAIN WITH NO WARNING.
Incident date: Oct 11, 2019
I HAVE NOTICED MY DASH IS MELTING TERRIBLY BAD ITS NOW HAS SOFT SPOTS AND IS NOW SUPER STICKY FROM MELTING AND CRACKING AND CHIPING OFF IN SOME AREAS WHERE IT HAS MELTED AND THEN CRACKED AS IT HARDENED BACK. IF I TRY TO CLEAN IT WITH CLEANER MADE FOR DASHES THE COLOR JUST SMEARS AND THE DASH MATERIAL ITS SELF SMEARS AND ANY KIND OF CAR CLOTH JUST LEAVES PATCHES OF STUFF FROM THE DASH BEING STICKY ... Read more
Incident date: Feb 8, 2020
VEHICLE HAS 97K MILES AND DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. HIT DOOR LOCK/UNLOCK MULTIPLE TIME WITH NO LUCK GETTING IT OPEN. HANDLES DO NOT FEEL LIKE THERE IS ANY RESISTANCE WHEN PULLING ON THEM.
Incident date: Jan 31, 2020
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE VIBRATED ABNORMALLY, HESITATED AND LOST MOTIVE POWER WITHOUT WARNING. THE CONTACT PULLED OFF OF THE ROADWAY, TURNED THE VEHICLE OFF AND BACK ON HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO PERRY INFINITI OF ESCONDIDO 855 LA TERRAZA BLVD, ESCONDIDO, CA 92025 WHERE THE VEHICLE WAS INSP... Read more