Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: May 4, 2020
DRIVING ON HIGHWAY 50 MY WAY TO WORK THE FOLLOWING DASH LIGHTS CAME ON VDC OFF, ABS, SLIP. AFTER PULLING OVER TO EXAMINE WHAT WAS WRONG I DISCOVERED I HAD NO BRAKE LIGHTS & THE 10 AMP BRAKE FUSE HAD BLOWN. I THEN GOT BACK IN MY CAR TO DRIVE TO A PARTS STORE & THE SHIFT LOCK WOULDN'T DISENGAGE. SO I MANUALLY ENGAGED THE SHIFT LOCK & DROVE TO THE PARTS STORE & REPLACED THE FUSE BUT THE DASH LIGHTS W... Read more
Incident date: May 19, 2019
WHILE DRIVING THE VEHICLE, THE DRIVER SEAT SUDDENLY AND WITHOUT WARNING, FELL TO THE FLOOR. I BOUGHT THE VEHICLE TO A MECHANIC AND HE SAID THE RAILING GAVE WAY AND BROKE. I CHECKED ONLINE AND THIS PROBLEM SEEMS TYPICAL. I PURCHASE THIS VEHICLE NEW. THE VEHICLE CURRENTLY ONLY HAS ABOUT 86000 MILES. WHY IS THERE NOT A RECALL. *TR
Incident date: Sep 1, 2019
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE BATTERY FAILED PREMATURELY. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER, AND AN INDEPENDENT MECHANIC, TO HAVE A DIAGNOSTIC PERFORMED. THE DIAGNOSTIC TEST WAS UNABLE TO LOCATE A FAILURE CODE THEREFORE, THE BATTERY WAS REPLACED SEVERAL TIMES. THE VEHICLE WAS TAKEN BACK TO THE UNKNOWN DEALER AND THE CONTACT WAS INFORMED THAT THE BA... Read more
Incident date: May 6, 2019
I HAVE A VERY STICKY AND MELTING DASHBOARD THAT IS AFFECTING THE VISIBILITY AND GLARE WHILE DRIVING. *TR
Incident date: May 1, 2020
AIR BAG WARNING LIGHT FLASHING. TOOK TO DEALER FOR DIAGNOSIS. SERVICE ADVISOR STATED FAULTY PASSENGER SENSOR, COST TO REPAIR $7,388.00 + TAX AND SERVICE FEES. BECAUSE OF FAULTY SENSOR, AIR BAG WILL NOT DEPLOY IN AN ACCIDENT. REPAIR COST UNREASONABLE FOR REQUIRED SAFETY FEATURE. *TR
Incident date: May 5, 2020
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CLIMATE CONTROL FEATURE ON THE VEHICLE WAS INOPERABLE. THE CONTACT STATED THAT DUE TO THE FAILURE, THE DEFROSTER WAS ALSO INOPERABLE. HOLMAN INFINITI LOCATED AT 577 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052 WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. TH... Read more
Incident date: May 5, 2020
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE CLIMATE CONTROL FEATURE ON THE VEHICLE WAS INOPERABLE. THE CONTACT STATED THAT DUE TO THE FAILURE, THE DEFROSTER WAS ALSO INOPERABLE. HOLMAN INFINITI LOCATED AT 577 NJ-38, MAPLE SHADE TOWNSHIP, NJ 08052 WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. TH... Read more
Incident date: Mar 13, 2020
THE PASSENGER AIRBAG LIGHT IS FLICKERING ON THE DASH. THE PASSENGER AIRBAG LIGHT INDICATES THAT IS IT OFF WHETHER SOMEONE IS SITTING IN THE SEAT OR NOT. I TOOK THE VEHICLE TO AN INFINITI DEALER WHERE THEY QUOTED ROUGHLY $1500 TO REPLACE AN AIRBAG SENSOR IN THE PASSENGER SEAT AND POSSIBLY THE SEAT BOTTOM. THIS IS A MAJOR SAFETY CONCERN DUE TO A FAULTY COMPONENT. I CALLED INFINITI USA TO INQUIRE ABO... Read more
Incident date: Apr 28, 2020
WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER ... Read more
Crash
1 injured
Incident date: Apr 28, 2020
WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER ... Read more
Crash
1 injured
Incident date: Apr 28, 2020
WHILE DRIVING, THE VEHICLE WILL DECLINE IN ACCELERATION AND YOU CAN NOT INCREASE ACCELERATION. WHEN TURNING THE VEHICLE OFF, THE CAR WILL PROCEED AT A SLOW PACE. INFINITI DEALER TOLD ME THAT I NEEDED TO LET THE CAR WARM UP FOR 30 MINUTES. THE ENGINE MAKES NOISE AS IF THE VEHICLE IS IN NEUTRAL. AT TIMES, ONCE TAKING YOUR FOOT OFF THE BRAKE PEDAL TO SWITCH THE GAS, THE CAR WILL TAKE OFF FROM UNDER ... Read more
Crash
1 injured
Incident date: Sep 16, 2019
I TOOK MY 2012 QX56 INFINITI TO INFINITI IN AUSTIN TEXAS AND THEY TOLD ME BOTH OF MY CATALYTIC CONVERTER OR OUT THIS NEED TO BE A RECALL ISSUE WANT ME TO SPEND OVER $4,000 FOR BOTH TO REPLACE. *TR
Incident date: Apr 24, 2020
WHILE VEHICLE IS IN MOTION THERE'S A SQUEAKING NOISE COMING FROM UNDER THE DRIVER'S SEAT TOWARDS THE MIDDLE CONSOLE. THE SQUEAKING NOISE USUALLY HAPPENS WHEN TURNING OR DRIVING OVER SPEED BUMPS/MANHOLE COVERS AND THINGS ALIKE AND THESE INCIDENTS OCCUR MOSTLY ON CITY STREETS.
Incident date: Apr 25, 2020
THE VEHICLE HAS STARTED TO STUTTER UPON TAKING OFF AND SHOWS SIGNS OF POWER LOSS. AFTER MUCH INVESTIGATION, THESE G37S HAVE A MINOR DEFECT THAT CAUSES THE ENGINES TO RUN ON LOW OIL PRESSURE. THE PART 'GALLERY GASKET' IS THE CULPRIT THAT CAUSES THESE ENGINES TO, IN BAD CASES, LAST ONLY UP TO 100K MILES. EVERYWHERE ONLINE THERE ARE INFINITI OWNERS TALKING ABOUT THIS GALLERY GASKET PROBLEM AND FEW OF... Read more
Incident date: Feb 2, 2020
AS I WAS LEAVING MY JOB'S PARKING LOT I STARTED MY VEHICLE AND PROCEEDED TO PUT MY QX60 IN REVERSE AND MY ENGINE REVED SO VERY VERY LOUD THAT IT SCARED ME TREMENDOUSLY. THE TRUCK TOOK OFF ON ITS OWN, WHILE TRYING TO STOP THE VEHICLE IT CONTINUED TO SPEED IN REVERSE UNTIL I HIT A BRICK WALL. THEN WITHOUT ME TOUCHING THE GEAR SHIFTER THE VEHICLE PROCEEDED TO GO FORWARD ON ITS OWN AND DIDN'T STOP UN... Read more
Crash
1 injured
Incident date: Apr 10, 2020
A WHINE OR HISS WHEN I START THE VEHICLE AND IT GOES AWAY AFTER ABOUT 10-15 MINUTES. IT WAS DETERMINED TO BE A TIMING CHAIN ISSUE BY MY MECHANIC. THERE APPEARS TO BE A SAFETY RECALL NOTICE FOR THE 2012 QX56, BUT NOT FOR MY SPECIFIC VIN. I DON'T UNDERSTAND HOW THE NHTSA ALLOWS A MANUFACTURER TO ONLY INCLUDE A PORTION OF THE 2012 MODEL AND NOT OTHERS. THIS IS A SAFETY RECALL! DOES SOMEONE AT TH... Read more
Incident date: Mar 13, 2020
THE 2019 QX80 FORWARD EMERGENCY BREAKING SYSTEM (FEB) CONTINUOUSLY ENGAGES THE BRAKES WITHOUT WARNING OR AN OBSTRUCTION. ALWAYS WHILE A RAILROAD CROSSING IS IN SITE, SOMETIMES WHEN A REDLIGHT IS NEAR BUT (GREEN) WITH NO VEHICLES STOPPED AT IT. IT HAS ALSO DONE IT ON AN OPEN HIGHWAY & INTERSTATE AT SPEEDS OF 70 MPH WITH NOTHING AROUND. THIS CAUSES A VERY REAL CHANCE OF BEING REAR-ENDED, OR STARTELI... Read more
Incident date: Apr 20, 2020
WE RECEIVED THE CAR APRIL 18, 2020. WE WERE TOLD THAT NOTHING WAS WRONG WITH THE CAR BESIDES THE GAS GAUGE ON THE DASH. ON APRIL 20,2020, WE WERE ON THE HIGHWAY AND THE CAR STOPPED. WE TURNED THE CAR OFF FOR A BIT AND THE PROBLEM STILL PERSISTED. THE ENGINE WILL REV BUT THE CAR WOULDN'T GO FORWARD NOR REVERSE. WE LET THE CAR REST FOR ABOUT 20 MINUTES AND IT STARTED TO WORK. WE THEN TOOK THE CAR TO... Read more
Incident date: Apr 20, 2020
WE RECEIVED THE CAR APRIL 18, 2020. WE WERE TOLD THAT NOTHING WAS WRONG WITH THE CAR BESIDES THE GAS GAUGE ON THE DASH. ON APRIL 20,2020, WE WERE ON THE HIGHWAY AND THE CAR STOPPED. WE TURNED THE CAR OFF FOR A BIT AND THE PROBLEM STILL PERSISTED. THE ENGINE WILL REV BUT THE CAR WOULDN'T GO FORWARD NOR REVERSE. WE LET THE CAR REST FOR ABOUT 20 MINUTES AND IT STARTED TO WORK. WE THEN TOOK THE CAR TO... Read more
Incident date: Apr 21, 2020
THIS HAS BROKEN TWICE SINCE THEY DID THE RECALL. THE RED LIGHT FLASHES ON THE DASH WHICH DISABLES THE AIRBAG. THERE HASN'T BEEN ANY OTHER ISSUES WITH THE VEHICLE. INFINITI SERVICE TRIED TO BLAME ME SAYING THAT IT WAS TAMPERED WITH. THIS IS NOT TRUE, I HAVE NOT TOUCHED IT AND THIS HAS FAILED MULTIPLE TIMES WITH NO OTHER FAILURES.
Incident date: Apr 1, 2020
I CHANGED THE CAMSHAFT SENSOR BECAUSE IT GAVE ME AN ERROR CODE SINCE MY CAR WAS TAKING TOO LONG TO TURN OVER. THAN THE SLIP AND VFC OFF LIGHT CAME ON AND MY CAR WOULD JERK AND THE BRAKE LIGHT WOULD COME ON AND IT WOULD JUST STOP COMPLETELY. THAN I CHANGED A COIL AND THE OIL. NOW THE OIL IS COMPLETELY EMPTY WITHIN 2 WEEKS. AND I'M CONSTANTLY PUTTING GAS AND IT'S LIKE THE GAGE DOESN'T WORK. BECAUSE ... Read more
Incident date: Apr 1, 2020
I CHANGED THE CAMSHAFT SENSOR BECAUSE IT GAVE ME AN ERROR CODE SINCE MY CAR WAS TAKING TOO LONG TO TURN OVER. THAN THE SLIP AND VFC OFF LIGHT CAME ON AND MY CAR WOULD JERK AND THE BRAKE LIGHT WOULD COME ON AND IT WOULD JUST STOP COMPLETELY. THAN I CHANGED A COIL AND THE OIL. NOW THE OIL IS COMPLETELY EMPTY WITHIN 2 WEEKS. AND I'M CONSTANTLY PUTTING GAS AND IT'S LIKE THE GAGE DOESN'T WORK. BECAUSE ... Read more
Incident date: Apr 1, 2020
I CHANGED THE CAMSHAFT SENSOR BECAUSE IT GAVE ME AN ERROR CODE SINCE MY CAR WAS TAKING TOO LONG TO TURN OVER. THAN THE SLIP AND VFC OFF LIGHT CAME ON AND MY CAR WOULD JERK AND THE BRAKE LIGHT WOULD COME ON AND IT WOULD JUST STOP COMPLETELY. THAN I CHANGED A COIL AND THE OIL. NOW THE OIL IS COMPLETELY EMPTY WITHIN 2 WEEKS. AND I'M CONSTANTLY PUTTING GAS AND IT'S LIKE THE GAGE DOESN'T WORK. BECAUSE ... Read more
Incident date: Feb 23, 2020
LOSS OF STEERING CONTROL AFTER START OF CAR, STEERING PULLS HARD TO ONE SIDE. HAS HAPPENED AT LEAST 4 TIMES. IT IS MY UNDERSTANDING THAT OTHER Q 50 HAVE BEEN RECALLED FOR THIS INTERMITTENT STEERING PROBLEM. I DO HAVE VIDEO OF THE LAST OCCURRENCE, BUT IT EXCEEDS 5MB.
Incident date: Apr 20, 2020
MY WIFE IS IN QUARANTINE WITH OUR DAUGHTER IN OREGON. DRIVES THE QX80 EVERY 2 OR 3 DAYS, TO GO TO THE STORE FOR FOOD. QX80 STARTED UP JUST FINE, DROVE IT TO THE STORE AND PARKED IT. 35 MINUTES LATER, CAME OUT OF THE STORE WITH PERISHABLE GROCERIES, THE BATTERY WAS TOO WEAK TO START IT. HAD TO BE JUMP STARTED. SEEING THAT OTHERS ARE HAVING THE SAME ISSUE. CALLED THE DEALERSHIP ABOUT THE I... Read more
Incident date: Jul 15, 2019
THE DASHBOARD IS MELTING. THIS CREATES ASHINE THAT CAUSES A REFLECTION OFF THE WINDSHIELD THAT MAKES IT DIFFICULT TO SEE DURING CERTAIN DAYLIGHT CONDITIONS. I HAVE NEVER HAD A VEHICLE MADE WITH SUCH A DEFECT. I HAVE BEEN UNABLE TO STOP THIS MELTING FROM HAPPENING & FROM DOING INTERNET RESEARCH IT APPEAR MANY OTHERS HAVE HAD A SIMILAR ISSUE WITH THEIR INFINITI'S. THE DASHBOARD IS ALL STICKY, AN... Read more
Incident date: Apr 11, 2020
WHILE DRIVING ON THE HIGHWAY, THE ACCELERATION PEDAL GOT STUCK IN THE 'PUSHED IN' POSITION. THE CAR WAS ACCELERATING ON ITS OWN REACHING SPEEDS UP TO 95 MPH. *TR
Incident date: Apr 14, 2020
WHILE DRIVING MY VEHICLE TODAY APPROXIMATELY AT 4:20 PM MST, MY STEERING AND BRAKING SYSTEM STOPPED WORKING WHILE I WAS DRIVING AND AS I WAS APPROACHING AN INTERSECTION LOCATED HERE IN COLORADO SPRINGS, CO. THIS SCARED ME AND I THOUGHT I WAS ABOUT TO DIE. IS THERE A RECALL ON THE 2014 INFINITI Q50 HYBRID STEERING AND BRAKING SYSTEM? IF SO, WHAT DO I DO ABOUT THESE ISSUES? SO MANY LIVES ARE AT DANG... Read more
Incident date: Apr 14, 2020
WHILE DRIVING MY VEHICLE TODAY APPROXIMATELY AT 4:20 PM MST, MY STEERING AND BRAKING SYSTEM STOPPED WORKING WHILE I WAS DRIVING AND AS I WAS APPROACHING AN INTERSECTION LOCATED HERE IN COLORADO SPRINGS, CO. THIS SCARED ME AND I THOUGHT I WAS ABOUT TO DIE. IS THERE A RECALL ON THE 2014 INFINITI Q50 HYBRID STEERING AND BRAKING SYSTEM? IF SO, WHAT DO I DO ABOUT THESE ISSUES? SO MANY LIVES ARE AT DANG... Read more
Incident date: Dec 29, 2018
THIS CAR HAS ALWAYS DRIFTED TO THE RIGHT. NOW IT IS DRIFTING TO THE RIGHT AND LEFT. CONSTANTLY HAVING TO CORRECT STEERING TO KEEP STRAIGHT. CAR PULLS HARD TO THE LEFT WHEN BRAKING. GOING OVER BUMPS OR AT HIGH SPEEDS THE CAR FEELS VERY LOOSE AND GETTING HARDER TO KEEP IN CONTROL. THE CAR ALSO SHIFTS AT 2 RPMS AND FEELS LIKE ITS JERKING. HAS BEEN TAKEN IN FOR ALIGNMENT 4 TIMES AND THE DEALERSHIPS RE... Read more
Incident date: Dec 29, 2018
THIS CAR HAS ALWAYS DRIFTED TO THE RIGHT. NOW IT IS DRIFTING TO THE RIGHT AND LEFT. CONSTANTLY HAVING TO CORRECT STEERING TO KEEP STRAIGHT. CAR PULLS HARD TO THE LEFT WHEN BRAKING. GOING OVER BUMPS OR AT HIGH SPEEDS THE CAR FEELS VERY LOOSE AND GETTING HARDER TO KEEP IN CONTROL. THE CAR ALSO SHIFTS AT 2 RPMS AND FEELS LIKE ITS JERKING. HAS BEEN TAKEN IN FOR ALIGNMENT 4 TIMES AND THE DEALERSHIPS RE... Read more
Incident date: Dec 29, 2018
THIS CAR HAS ALWAYS DRIFTED TO THE RIGHT. NOW IT IS DRIFTING TO THE RIGHT AND LEFT. CONSTANTLY HAVING TO CORRECT STEERING TO KEEP STRAIGHT. CAR PULLS HARD TO THE LEFT WHEN BRAKING. GOING OVER BUMPS OR AT HIGH SPEEDS THE CAR FEELS VERY LOOSE AND GETTING HARDER TO KEEP IN CONTROL. THE CAR ALSO SHIFTS AT 2 RPMS AND FEELS LIKE ITS JERKING. HAS BEEN TAKEN IN FOR ALIGNMENT 4 TIMES AND THE DEALERSHIPS RE... Read more
Incident date: Apr 3, 2020
I HAVE BEEN STRANDED NUMEROUS TIMES WITH THIS VEHICLE. SOME BATTERY GREMLIN OR ELECTRICAL GREMLIN. BROUGHT TO THE SHOP AND THEY SAID THERE WAS A RECALL THAT WAS FIXED. I WENT TO THE STORE 2 DAYS LATER , CAME OUT WITH $400 WORTH OF GROCERIES AND GO TO START MY TRUCK AND NOTHING . BLINKING FLASHING ELECTRIC GLITCHING . IT TOOK 15 MINUTES OF JUST TRYING TO JUMP IT OFF!!! ANNOYING AND DANGEROUS !! OBV... Read more
Incident date: Mar 13, 2020
VEHICLE JERKS WHILE ACCELERATING AND TURNING
Incident date: May 10, 2017
DRIVER SEAT ASSEMBLY MALFUNCTION. JOINT IN THE SEAT FRAME IS POORLY CONSTRUCTED AND BECAME BENT. THE DRIVER AND PASSENGER SEAT VIBRATES WHEN ON DRIVING, PERHAPS IMPROPER MOUNTING. THE STRUCTURAL INTEGRITY IS COMPROMISED. THE DRIVER SEAT MOVES FORWARD ABOUT A FEW DEGREES WHEN BRAKING HARD. SEAT IS NOT PROPERLY HINGED DOWN. DEALER REFUSES TO ADDRESS ISSUE DUE TO WARRANTY EXCUSES AND CLAIMS MECHANICA... Read more
Incident date: Apr 2, 2020
THE CAMSHAFT POSITION SENSOR AND/OR CRANKSHAFT POSITION SENSOR CONTINUE TO FAIL EVEN AFTER BEING REPLACED WITH NEW INFINITI/NISSAN OEM PARTS. ALMOST EVERY TIME I START THE CAR IT WILL CONTINUE TO TURN OVER FOR ABOUT 15 SECONDS THEN STOP. I USUALLY HAVE TO GO THROUGH THIS PROCESS 3 OR 4 TIMES AND EVENTUALLY IT WILL START WITH THE SLP AND VDC LIGHTS ON, BUT THATS NOT THE SCARY OR DANGEROUS PART OF... Read more
Incident date: Apr 2, 2020
THE CAMSHAFT POSITION SENSOR AND/OR CRANKSHAFT POSITION SENSOR CONTINUE TO FAIL EVEN AFTER BEING REPLACED WITH NEW INFINITI/NISSAN OEM PARTS. ALMOST EVERY TIME I START THE CAR IT WILL CONTINUE TO TURN OVER FOR ABOUT 15 SECONDS THEN STOP. I USUALLY HAVE TO GO THROUGH THIS PROCESS 3 OR 4 TIMES AND EVENTUALLY IT WILL START WITH THE SLP AND VDC LIGHTS ON, BUT THATS NOT THE SCARY OR DANGEROUS PART OF... Read more
Incident date: Apr 1, 2020
DEAR SIR OR MADAM, MY NAME IS [XXX]. I’M OWNER OF INFINITI FX35 2003 [VIN [XXX] ] AND ACCORDING TOVINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Sep 21, 2019
DRIVING DOWN HIGHWAY 421 IN WILKESBORO, NC ON A 45 MPH SECTION OF THE HIGHWAY, MERGED OVER INTO THE TURNING LANE TO TURN LEFT ACROSS TWO LANES OF TRAFFIC. WAITED FOR A BREAK IN TRAFFIC, UPON A BREAK IN TRAFFIC TRIED TO ACCELERATE TO CROSS TRAFFIC, AS VEHICLE STARTED TO ACCELERATE IT STALLED IN MIDDLE OF ROAD. WIFE AND CHILDREN IN CAR STARTED SCREAMING. TRAFFIC NICE ENOUGH NOT TO RUN INTO US. H... Read more
Incident date: Sep 21, 2019
DRIVING DOWN HIGHWAY 421 IN WILKESBORO, NC ON A 45 MPH SECTION OF THE HIGHWAY, MERGED OVER INTO THE TURNING LANE TO TURN LEFT ACROSS TWO LANES OF TRAFFIC. WAITED FOR A BREAK IN TRAFFIC, UPON A BREAK IN TRAFFIC TRIED TO ACCELERATE TO CROSS TRAFFIC, AS VEHICLE STARTED TO ACCELERATE IT STALLED IN MIDDLE OF ROAD. WIFE AND CHILDREN IN CAR STARTED SCREAMING. TRAFFIC NICE ENOUGH NOT TO RUN INTO US. H... Read more
Incident date: Sep 21, 2019
DRIVING DOWN HIGHWAY 421 IN WILKESBORO, NC ON A 45 MPH SECTION OF THE HIGHWAY, MERGED OVER INTO THE TURNING LANE TO TURN LEFT ACROSS TWO LANES OF TRAFFIC. WAITED FOR A BREAK IN TRAFFIC, UPON A BREAK IN TRAFFIC TRIED TO ACCELERATE TO CROSS TRAFFIC, AS VEHICLE STARTED TO ACCELERATE IT STALLED IN MIDDLE OF ROAD. WIFE AND CHILDREN IN CAR STARTED SCREAMING. TRAFFIC NICE ENOUGH NOT TO RUN INTO US. H... Read more
Incident date: Feb 22, 2020
THE AIRBAG LIGHT STARTED BLINKING, I GOT IT CHECKED AND I WAS TOLD THE INFANT SEAT SENSOR WAS BAD AND ALL THE SEAT HAS TO BE CHANGED $6000. I CHECKED A COUPLE OF ONLINE FORUMS AND IT SEEMS LIKE IN THE PAST 2 YEARS PEOPLE WITH THE SAME CAR MODEL HAVE BEEN COMPLAINING ABOUT THE SAME PROBLEM. BASICALLY THE PASSENGER SEAT SENSOR IS NOT WORKING SO IT SHUTS OFF THE AIRBAG SYSTEM FOR THE PASSENGER.
Incident date: Aug 8, 2019
INTERMITTENT ISSUES INVOLVING THE BRAKING SYSTEM. 1. BRAKE PEDAL SINKS SLOWLY TO FLOOR WHEN BRAKING OR IN STOP. WHEEZING OR CHIRPING SOUND WHEN RELEASING THE BRAKE PEDAL. 2. WHEN BRAKING SOFTLY, BRAKE PEDAL TRAVELS ABOUT 50% BEFORE THE VEHICLE BEGINS SLOWING. 3. ISSUE PERSISTS THE ENTIRE TIME THE CAR IS IN USE. HAD SEVERAL NEAR MISSES WITH HITTING VEHICLES AND PEDESTRIANS IN FRONT. VEHICLE HAS ... Read more
Incident date: Nov 20, 2019
MY INFINITI CLIMATE CONTROL HAS QUIT WORKING WHICH HAS LEFT ME WITH A CAR WITH NO HEAT OR DEFROST UNABLE TO DRIVE IN THE WINTER. THEIR WAS A RECALL ON MANY 2003 G35 BUT I HAVE BEEN TOLD THAT MY CAR ISNT COVERED. SEEMS TOO MUCH OF A COINCIDENCE MY CAR IS DOING EXACT COMPLAINT ON MANY OTHER CARS.
Incident date: Jun 12, 2019
MY CAR HAS 258000 HIGHWAY MILES IT'S WELL TAKEN CARE OF MAINTENANCE ALWAYS DONE ON TIME HAS NO ENGINE OR MECHANICAL ISSUES INSTEAD OF THE REVERSE I NOTICED ONE DAY IN 2019 MY CAR DIDN'T WANT TO GO IN REVERSE IT ALMOST FELT LIMP LIKE IT WAS IN NEUTRAL BUT I NOTICE WHEN I TAP ON THE GAS LIKE I'M TAPPING A CLUTCH ON A MANUAL CAR IT ENGAGES INTO REVERSE I TOOK IT TO A LOCAL TRANSMISSION MECHANIC AND I... Read more
Incident date: Feb 1, 2020
ENGINE IS MAKING LOUD WHINING NOISE AND JERKS. NOISE IS HEARD WHEN THE TRUCK STARTS AND IS ON IDDLE. THERE WAS A SERVICE BULLETIN ISSUED IN 2016 ITB16-015. WE WERE NEVER NOTIFIED OF THIS CAMPAIGN. WHEN CALLING INFINITY CORPORATE THEY DENIED FIXING THE ISSUE BECAUSE THEY COULD NOT SEE THE MAINTENANCE RECORD FOR THE TRUCK SINCE IT WAS NOT TAKEN TO AN INFINITY DEALER. THE TRUCK GETS MAINTENANCE ... Read more
Incident date: Jan 5, 2016
THE DASHBOARD MELTS, CAUSE BY EXTREME HEAT IN THE SUMMER, IT WOULD SEEM LIKE THE DASHBOARD WAS MADE FROM CHEAP MATERIAL THAT CAN ONLY WITHSTAND VERY LOW TEMPERATURE. MY DASHBOARD HAS BUBBLE ALL OVER AND LOOKS AWFUL. HOW CAN SUCH GLOBAL RESPECTABLE COMPANY ALLOW THIS TO HAPPEN. I SPOKE TO SEVERAL PEOPLE WHO OWN THIS CAR AND THEY HAVE THE SAME COMPLAIN. I CAN BARELY TOUCH OR PUT ANYTHING ON MY DASH... Read more
Incident date: Mar 9, 2020
REPLACED COMPLETE EXHAUST SYSTEM, ALL O2 SENSORS, BOTH CAM SENSORS, FUEL PUMP WITH STRAINER, FUEL PUMP RELAY, SPARK PLUGS AND COILS, FUEL REGULATOR, HAD KEY PROGRAMMED, KEY ANTENNA REPLACED, VEHICLE FAILS TO START
Incident date: Mar 9, 2020
REPLACED COMPLETE EXHAUST SYSTEM, ALL O2 SENSORS, BOTH CAM SENSORS, FUEL PUMP WITH STRAINER, FUEL PUMP RELAY, SPARK PLUGS AND COILS, FUEL REGULATOR, HAD KEY PROGRAMMED, KEY ANTENNA REPLACED, VEHICLE FAILS TO START
Incident date: Mar 12, 2020
MY CAR HAS BEEN STALLING WHILE DRIVING AT LOW SPEED. SEVERAL WARNING LIGHTS COME UP (CHECK ENGINE LIGHT, SLIP LIGHT, BATTERY LIGHT) AND THEN THE ENGINE SHUTS DOWN COMPLETELY. UPON PLACING THE CAR IN PARK, I AM ABLE TO RE-START IT. THIS IS A MAJOR SAFETY ISSUE. I BELIEVE MY CAR IS PART OF RECALL NUMBER 03V455000 - ENGINE AND ENGINE COOLING. HOWEVER, MY VIN IS NOT PART OF THE RECALL, BUT I AM EXPERI... Read more