Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 23, 2020
CAR CONSTANTLY PULLS TO RIGHT OR LEFT SIDE . IF I AM NOT HOLDING THE STEERING WHEEL FIRMLY IT WILL DRAG ME TO EITHER SIDE . I'VE CONTACTED THE DEALER WAS TOLD ALL Q60S DO THIS FOR SOME REASON. I EXPLAINED I AM AFRAID I CAN HAVE AN ACCIDENT DUE TO THIS UNSTEADINESS.
Incident date: Jul 23, 2020
CAR CONSTANTLY PULLS TO RIGHT OR LEFT SIDE . IF I AM NOT HOLDING THE STEERING WHEEL FIRMLY IT WILL DRAG ME TO EITHER SIDE . I'VE CONTACTED THE DEALER WAS TOLD ALL Q60S DO THIS FOR SOME REASON. I EXPLAINED I AM AFRAID I CAN HAVE AN ACCIDENT DUE TO THIS UNSTEADINESS.
Incident date: Jun 5, 2020
CAMSHAFT POS SENSOR WENT OUT DURING DRIVING. CAR LOST POWER AND JERKED. HAD CAR LOOKED AT BY INDEPENDENT SERVICE STATION AND HEARD KNOCKING. BROUGHT CAR TO DEALERSHIP AND WAS DETERMINED TO HAVE A BLOWN ENGINE. WAS SPECIFICALLY TOLD THAT THE TURBOS WERE 'EATING' THE OIL AND NOT ALLOWING OIL TO FLOW TO LOWER END OF MOTOR. WHICH CAUSED FAILURE TO MAIN BEARING IN CYLINDER 3. CAR NEEDS A NEW ENGI... Read more
Incident date: Jun 13, 2020
ON 6/13/2020 THE DRIVE BELT SHREDDED WHILE DRIVING UNDER 30MPH, UNDER LIGHT ACCELERATION. AT FIRST, THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT CLUSTER, FOLLOWED THE CHECK ENGINE LIGHT. WHITE SMOKE BEGAN TO COME FROM THE ENGINE. THANKFULLY, I WAS NEARBY MY HOUSE AND MADE IT THERE SAFELY. FURTHERMORE, THE ENGINE OVERHEATED DUE TO A COOLANT HOSE BEING KNOCKED OFF BY THE SHREDDED BELT. ADDITIONA... Read more
Incident date: Jul 3, 2020
HEARD A LOUD NOISE WHEN MAKING A TURN AND STEERING WHEEL STARTED SHAKING. CAR BECAME NOT DRIVABLE SO HAD IT TOWED TO DEALER. THEY SAID WHEEL WAS ABOUT TO BREAK OFF FROM THE ENTIRE ASSEMBLY. I DIDN'T HIT ANYTHING AND WAS VERY SCARY.
Incident date: Jul 3, 2020
HEARD A LOUD NOISE WHEN MAKING A TURN AND STEERING WHEEL STARTED SHAKING. CAR BECAME NOT DRIVABLE SO HAD IT TOWED TO DEALER. THEY SAID WHEEL WAS ABOUT TO BREAK OFF FROM THE ENTIRE ASSEMBLY. I DIDN'T HIT ANYTHING AND WAS VERY SCARY.
Incident date: Aug 23, 2020
AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.
Incident date: Aug 23, 2020
AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.
Incident date: Aug 22, 2020
AIR BAG WARNING LIGHT ON 2012 G37 CONVERTIBLE WITH ONLY 46,000 MI. INFINITY SERVICE FOUND CODE B1018 OCCUPANT SENSOR FAILURE PASSENGER SEAT. QUOTED COST OF REPAIR AT $7200 TO REPLACE SEAT BASE. THIS IS OBVIOUSLY A DESIGN DEFECT WHEN CANNOT REPLACE A SENSOR WITHOUT REPLACING THE WHOLE BASE. THIS IS OBVIOUSLY A SENSOR DEFECT WHEN YOU SEE THE NUMBERS THAT HAVE REPORTED THIS FAILURE (IMAGINE... Read more
Incident date: Nov 12, 2018
AIRBAGS IS NOT WORKING. NISSAN DEALER IS ASKING $7,000.00 TO REPLACE IT WITH NEW ONE.
Incident date: Aug 20, 2020
THE BRAKE PEDAL SEEMS SPONGY AND WHILE BRAKING AT SLOWER SPEEDS THE SEAT BELT PULLS BACK VIOLENTLY PINNING THE DRIVER BACK AGAINST THE SEAT. REAR BRAKES HAVE BEEN REPLACED AND BRAKE SYSTEM FLUID CHECK STILL NO DIFFERENT.
Incident date: Aug 20, 2020
THE BRAKE PEDAL SEEMS SPONGY AND WHILE BRAKING AT SLOWER SPEEDS THE SEAT BELT PULLS BACK VIOLENTLY PINNING THE DRIVER BACK AGAINST THE SEAT. REAR BRAKES HAVE BEEN REPLACED AND BRAKE SYSTEM FLUID CHECK STILL NO DIFFERENT.
Incident date: Aug 11, 2020
I WAS DRIVING ON I-95 NORTH IN MARRYLAND WHEN E.S.C(ELECTRONIC STABILITY CONTROL)LIGHT CAME ON.I STOPPED AT MARRYLAND HOUSE TRAVEL PLAZA AND RESTARTED THE ENGINE ,SHIFTED TO DRIVE BUT CAR DIDNOT AND "CHECK ENGINE"LIGHT ALSO CAME.EVENTUALLY I BOUGHT MASS AIR SENSOR FROM DEALER AND INSTALLED IT
Incident date: Jul 30, 2020
WHEN I ACCELERATE THE VEHICLE DOESN'T SPEED UP AND SOMETIMES IT HESITATES. THIS IS DANGEROUS ESPECIALLY WHEN ENTERING THE FREEWAY IT TAKES A WHILE AFTER I ACCELERATE FOR THE CAR TO GET UP TO SPEED. SEEMS LIKE A TRANSMISSION ISSUE. INFINITI NEEDS A RECALL. I KNOW SEVERAL PEOPLE WITH THIS CAR AND HAVE THE SAME ISSUE.
Incident date: Jul 30, 2020
WHEN I ACCELERATE THE VEHICLE DOESN'T SPEED UP AND SOMETIMES IT HESITATES. THIS IS DANGEROUS ESPECIALLY WHEN ENTERING THE FREEWAY IT TAKES A WHILE AFTER I ACCELERATE FOR THE CAR TO GET UP TO SPEED. SEEMS LIKE A TRANSMISSION ISSUE. INFINITI NEEDS A RECALL. I KNOW SEVERAL PEOPLE WITH THIS CAR AND HAVE THE SAME ISSUE.
Incident date: Jun 10, 2020
THE AIRBAG SENSOR LOCATED IN BASE OF PASSENGER SEAT IS FAULTY RENDERING THE AIRBAG NOT FUNCTIONAL. THE SENSOR IS NOT AVAILABLE FOR REPLACEMENT AND THE BOTTOM SEAT UNIT MUST BE REPLACED AT THE COST OF $7,000. AFTER RESEARCHING THE ISSUE, IT APPEARS TO BE WIDESPREAD TO THE MODEL AND YEAR. THE AIRBAG LIGHT BLINKS ON THE DASHBOARD INDICATING AN ISSUE. THE ISSUE WAS CONFIRMED AT HE INFINITI DEALER ... Read more
Incident date: Jun 1, 2020
PASSENGER SEAT AIRBAG SENSOR HAS FAILED, SO THE AIRBAG WILL NOT DEPLOY. DASH WARNING LIGHT REMAINS ILLUMINATED WHILE IN OPERATION. SPOKE TO INFINITI AND WAS TOLD TO TAKE TO A DEALER FOR DIAGNOSTICS AND THEY CONFIRMED NO RECALL CURRENTLY. SPOKE TO THE LOCAL INFINITI DEALER WHO STATES THEY MUST DIAGNOSE THE PROBLEM AND CHARGE FOR THE SERVICE. SEAT SENSOR HAS FAILED AND REPAIR INCLUDES THE REPLACE... Read more
Incident date: Aug 2, 2020
DRIVING 30 MPH IN MANHATTAN NEW YORK CAME TO A RED LIGHT PRESSED BRAKE PEDAL FELT NO BRAKES PUMPED BRAKES FELT LIKE THERE WAS LITTLE TO NO BRAKING ABS LIGHT CAME ON SO DID BRAKE LIGHT RAN THROUGH THE RED THANK GOD NO CARS WHERE I FRONT OF ME ,EVENTUALLY STOPPED PULLED ASIDE THEN TURNED VEHICLE OFF AND THEN ON THE BRAKES WORKED FINE TOOK IT TO STRAIGHT TO MECHANIC BECAUSE I DIDN'T FEEL SAFE DRIVI... Read more
Incident date: Jul 17, 2020
CAR WAS RUNNING WELL AND DID NOT HAVE ANY ISSUES THEN WENT TO START AND CAR WOULD NOT START, HEADLIGHTS STARTED FLICKERING, WARNING LIGHTS CAME ON AND CAR WOULDN'T START. WAS ABLE TO GET IT TO START AND DRIVE HOME BUT POWER STEERING WENT OUT, COULD NOT ACCELERATE ON A HWY, LIGHTS CONTINUED TO FLICKER. WAS NOT SWITCHING GEARS. ONCE WE GOT HOME TURNED THE CAR OFF AND HAVE NOT BEEN ABLE TO START IT S... Read more
Incident date: Jul 17, 2020
CAR WAS RUNNING WELL AND DID NOT HAVE ANY ISSUES THEN WENT TO START AND CAR WOULD NOT START, HEADLIGHTS STARTED FLICKERING, WARNING LIGHTS CAME ON AND CAR WOULDN'T START. WAS ABLE TO GET IT TO START AND DRIVE HOME BUT POWER STEERING WENT OUT, COULD NOT ACCELERATE ON A HWY, LIGHTS CONTINUED TO FLICKER. WAS NOT SWITCHING GEARS. ONCE WE GOT HOME TURNED THE CAR OFF AND HAVE NOT BEEN ABLE TO START IT S... Read more
Incident date: Jul 17, 2020
CAR WAS RUNNING WELL AND DID NOT HAVE ANY ISSUES THEN WENT TO START AND CAR WOULD NOT START, HEADLIGHTS STARTED FLICKERING, WARNING LIGHTS CAME ON AND CAR WOULDN'T START. WAS ABLE TO GET IT TO START AND DRIVE HOME BUT POWER STEERING WENT OUT, COULD NOT ACCELERATE ON A HWY, LIGHTS CONTINUED TO FLICKER. WAS NOT SWITCHING GEARS. ONCE WE GOT HOME TURNED THE CAR OFF AND HAVE NOT BEEN ABLE TO START IT S... Read more
Incident date: May 23, 2020
THE SUNROOF IS LEAKING DURING HEAVY RAINS & HAS CAUSED ELECTRICAL ISSUES WITH MY CAR. MY KEY FOB IS MALFUNCTIONING, THE WATER IS LEAKING THROUGH THE DOME LIGHTS & MY RADIO KEEPS CHANGING CHANNELS.
Incident date: Aug 4, 2020
MY TIMING CHAIN WAS STRETCHED. THIS IS THE SAME PROBLEM THE INFINITI QX56 HAD. MY QX80 HAS THE SAME MOTOR AND REPLACEMENT TIMING CHAIN PART. THE QX56 WAS ISSUED A VOLUNTARY SERVICE CAMPAIGN FOR THIS PROBLEM. MY CHAIN HAS NOT BEEN INCLUDED. EVEN THOUGH IT HAS THE SAME JUNK TIMING CHAIN. INFINITI QUOTED ME A REPAIR PRICE OF $4800.
Incident date: Jul 6, 2020
VEHICLE WAS IN MOTION(HIGHWAY) WILL JUDDERING, REFUSE TO CHANGE GEAR PROPERLY AND SHAKE OR JERK LIKE I HAVE NEVER SEEN.I WAS ABOUT TO BE HITTED FROM THE BACK AND AFRAID OF THIS CAR.WHEN TO THE DEALER, AND THEY DO LIKE THEY ARE NOT AWARE OF THIS ISSUE OF THE POWERTRAIN.THIS BRAND OR VEHICLE IS A SERIOUS ISSUE THAT NEED THE AUTHORITY VOICE TO FIX BEFORE IT KILL SOMEONE.
1 injured
Incident date: Jul 19, 2020
I ACCELERATED THE GAS PEDAL ALL THE WAY DOWN WHILE MERGING TO THE CARPOOL LANE ON HIGHWAY; I TOOK THE FOOT PRESSURE OFF AFTER MERGING THE LANE BUT CAR WAS KEPT ON ACCELERATING. I HAD TO APPLY THE BRAKE SEVERAL TIME DURING 15-20 SECONDS OF THIS EXPERIENCE TO BRING THE HIGH ACCELERATION DOWN TO NORMAL. I TOOK IT TO ONTARIO CALIFORNIA INFINITI DEALERSHIP ON AUG 8, 2020 AND LEFT THE VEHICLE THERE FOR... Read more
Incident date: Aug 2, 2020
FAULTY PASSENGER AIRBAG SENSOR. THIS IS A HUGE SAFETY CONCERN, AND HAVING TO PAY $6000 TO FIX IT IS JUST RIDICULOUS.
Incident date: Jul 9, 2020
YES....THE ENTIRE DASHBOARD IS LITERALLY MELTING.....IT'S BECOME STICKY AND SUPER SHINY. DURING THE DAY (IN BRIGHT SUNSHINE), I CAN HARDLY SEE THE ROAD BECAUSE OF THE REFLECTION FROM THE DASHBOARD....TRUST ME, IT'S THAT BAD. WHEN I SEARCHED THIS PROBLEM ON THE INTERNET, I FOUND THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM. THERE ARE LITERALLY THOUSANDS OF REPORTED MELTING DASHBOARDS. AND, THAT'... Read more
Incident date: Jan 1, 2020
THE CAR WON'T ACCELERATE WHEN PRESSING THE GAS AND ALSO WILL JERK AND JUMP WHEN SHIFTING. IT'S VERY DANGEROUS WHEN DRIVING ON THE EXPRESSWAY BECAUSE THE CAR WON'T ACCELERATE, BUT SOMETIMES WILL TAKE OFF ON IT'S OWN EVEN WHEN I PRESS THE BRAKE. THIS IS DEFINITELY A TRANSMISSION PROBLEM WHICH I'VE HEARD BEFORE ON SEVERAL OCCASIONS ABOUT THIS PARTICULAR CAR. ALSO, 2 LIGHTS STAY ON ON MY DASH WHEN ... Read more
Incident date: Jan 1, 2020
THE CAR WON'T ACCELERATE WHEN PRESSING THE GAS AND ALSO WILL JERK AND JUMP WHEN SHIFTING. IT'S VERY DANGEROUS WHEN DRIVING ON THE EXPRESSWAY BECAUSE THE CAR WON'T ACCELERATE, BUT SOMETIMES WILL TAKE OFF ON IT'S OWN EVEN WHEN I PRESS THE BRAKE. THIS IS DEFINITELY A TRANSMISSION PROBLEM WHICH I'VE HEARD BEFORE ON SEVERAL OCCASIONS ABOUT THIS PARTICULAR CAR. ALSO, 2 LIGHTS STAY ON ON MY DASH WHEN ... Read more
Incident date: Jul 30, 2020
TL* THE CONTACT OWNED A 2007 INFINITI FX 3.5. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, SHE ATTEMPTED TO DEPRESS THE BRAKE PEDAL BUT HER BRAKES FAILED AS THE CHECK ENGINE LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT CRASHED INTO ANOTHER VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A WITNESS INFORMED THE CONTACT THAT THE BRAKE LIGHTS WERE ON BUT NOTICED THAT HER VE... Read more
Crash
2 injured
Incident date: Jul 30, 2020
TL* THE CONTACT OWNED A 2007 INFINITI FX 3.5. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, SHE ATTEMPTED TO DEPRESS THE BRAKE PEDAL BUT HER BRAKES FAILED AS THE CHECK ENGINE LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT CRASHED INTO ANOTHER VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A WITNESS INFORMED THE CONTACT THAT THE BRAKE LIGHTS WERE ON BUT NOTICED THAT HER VE... Read more
Crash
2 injured
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MI... Read more
Incident date: Aug 5, 2020
AIRBAG DEFECTIVE AND MY DASH BOARD IS CRACKED
Incident date: Aug 5, 2020
AIRBAG DEFECTIVE AND MY DASH BOARD IS CRACKED
Incident date: Mar 20, 2019
PASSENGER AIR BAG LIGHT IS ON. SENSOR UNDER SEAT IS DEFECTIVE, WHICH HAS DISABLED THE AIR BAG FROM ACTIVATING IN AN ACCIDENT CREATING A DANGEROUS SITUATION. SEAT MUST BE REPLACED AT $7,000. THIS IS A KNOWN PROBLEM ON MANY CARS OF THIS MODEL. REPAIR COST IS EXCESSIVE. SHOULD BE A RECALL.
Incident date: Sep 1, 2011
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE REAR BRAKES CEASED. THERE WAS AN ABNORMAL SCRAPING NOISE DETECTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE ROTORS AND CALIPERS NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS... Read more
Incident date: Jul 28, 2020
PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE VEHICLE HAS PREVIOUSLY BEEN RECALLED FOR THIS EXACT SAME ISSUE BUT THE PROBLEM PERSISTS. PLEASE ISSUE ANOTHER RECALL!
Incident date: Jul 8, 2020
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE FAILED TO RESPOND WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM UNDER THE HOOD OF THE VEHICLE. UPON INVESTIGATION, THE CONTACT BECAME AWARE OF A POSSIBLE FAILURE WITH THE FUEL RAIL SENSOR HOWEVER, THE VIN WAS NOT INCLUDED.... Read more
Incident date: Jul 6, 2020
NAVIGATION AND AUDIO SYSTEM MALFUNCTION, IT JUST STOP WORKING. I WAS TOLD ALL 2014 HAS THIS ISSUE AND I HAVE TO GET A NEW DCU INSTALLED. THE DCU IN THE 2014 AND 2015 HAS NOT BEEN WORKING.
Incident date: Jun 2, 2020
TL* THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING SHE REAR-ENDED A 2019 INFINITI QX50, WHICH ABRUPTLY STOPPED DUE TO THE AUTOMATIC EMERGENCY BRAKING SYSTEM. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY IN HER DAUGHTER'S VEHICLE. THE DRIVER DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED BUT NOT TOTALED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MA... Read more
Crash
Incident date: Jul 22, 2020
DIFFICULTY STOPPING. PINGING NOISE. REPLACED THE BRAKES BUT DIDN'T FIX THE ISSUE. VERY DANGEROUS AS IT'S VERY HARD TO BRAKE AND BRAKE LIGHT COMES ON. HAPPENED A COUPLE TIMES AND IT SEEMS TO RESET ONCE THE CAR IS SHUT OFF! VERY SCARY. HAPPENS OUT OF THE BLUE.
Incident date: Jul 25, 2020
PLACE THE CAR IN REVERSE TO BACK OUT OF A PARKING SPACE. WHEN I GOT TO MY STOPPING POINT I APPLIED MY BRAKES TO STOP TO SHIFT GEARS TO GO FORWARD. UPON PRESSING THE BRAKES THE VEHICLE WOULD NOT STOP AND CONTINUE TO ROLL BACKWARDS I PRESSED HARDER TO STOP THE VEHICLE IT DID NOT STOP IT ROLLED OVER A CURB AND BACKED INTO ANOTHER CAR BEFORE IT STOPPED. ONCE I TURNED OFF THE CAR AND RE-STARTED THE CAR... Read more
Crash
Incident date: Jul 24, 2020
FOR YEARS NOW MY INFINITI G37 DASHBOARD IS MELTING CAUSING OBSTRUCTION TO MY VISIBILITY. TODAY ON MY WAY FROM WORK THE GLARE WAS SO BAD I WAS SO CLOSE TO GETTING AN ACCIDENT. THE REFLECTION CAN SOMETIMES MAKE IT HARD TO SEE AT NIGHT! NOTHING WORKS I TRIED CLEANING IT WITH A WET RAG AND NOTHING WORKS. INFINITI SHOULD TAKE CARE OF THIS PROBLEM IT'S ABSURD HOW A 'LUXURY' COMPANY TENDS TO CUT CORNERS... Read more
Incident date: Jul 24, 2020
FOR YEARS NOW MY INFINITI G37 DASHBOARD IS MELTING CAUSING OBSTRUCTION TO MY VISIBILITY. TODAY ON MY WAY FROM WORK THE GLARE WAS SO BAD I WAS SO CLOSE TO GETTING AN ACCIDENT. THE REFLECTION CAN SOMETIMES MAKE IT HARD TO SEE AT NIGHT! NOTHING WORKS I TRIED CLEANING IT WITH A WET RAG AND NOTHING WORKS. INFINITI SHOULD TAKE CARE OF THIS PROBLEM IT'S ABSURD HOW A 'LUXURY' COMPANY TENDS TO CUT CORNERS... Read more
Incident date: Feb 20, 2020
I AM LOCATED IN RUSSIA, AND THE LOCAL INFINITI DEALER DOES NOT PERFORM RECALL COMPANIES ON MY CAR.
Incident date: Feb 20, 2020
I AM LOCATED IN RUSSIA, AND THE LOCAL INFINITI DEALER DOES NOT PERFORM RECALL COMPANIES ON MY CAR.
Incident date: Feb 20, 2020
I AM LOCATED IN RUSSIA, AND THE LOCAL INFINITI DEALER DOES NOT PERFORM RECALL COMPANIES ON MY CAR.
Incident date: Nov 8, 2019
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING, THE LOW BEAM AND HIGH BEAM HEADLIGHTS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO GREG ORR INFINITI LOCATED AT 8727 BUSINESS PARK DR, SHREVEPORT, LA 71105, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT SWITCH AND HEADLIGHT BULBS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE HEADLIGHT SWITCH AND BULBS W... Read more
Incident date: Jul 22, 2020
I WAS DRIVING DOWN THE ROAD, ONLY VEHICLE ON THE HIGHWAY AND IT WAS A CLEAR, HOT, AND SUNNY DAY. I HEARD A LOUD NOISE LIKE A GUNSHOT AND THEN COULD HEAR THE SOUND OF AIR LIKE RIDING WITH THE WINDOW DOWN. I LOOKED AROUND INSIDE MY CAR AND DIDN'T SEE ANYTHING SO I PULLED THE SHADE A LITTLE FROM THE SUNROOF AND IT WAS SHATTERED.
Incident date: Jul 22, 2020
PASSENGER AIRBAG SENSOR HAS FAILED AND THE DEALER HAS QUOTED ME A PRICE OF $7019 TO REPAIR IT, SAYING THE SEAT HAS TO BE REPLACED. THE COST IS EXORBITANT, AND APPROACHES TO HE TOTAL VALUE OF THE CAR. THIS IS A DEFECT OF THE PART AND THE MANUFACTURING PROCESS THAT CONSUMERS SHOULD NOT HAVE TO BARE.