Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Oct 1, 2020
BRAKE PEDDLE RANDOMLY GOES TO FLOOR AND ENGAGES SEATBELT VIOLENTLY WHEN STOPPING.
Incident date: Oct 1, 2020
*THE NISSAN AND INFINITI OIL GALLERY GASKET PROBLEM* IT'S RIDICULOUS HOW NISSAN AND INFINITI HAVE NOT COME FORWARD WITH A STATEMENT ABOUT THIS NOTORIOUS PROBLEM. IT'S AN UTTER SHAME HOW A COMPANY DOES NOT RECOGNIZE THEIR FAILURES IN THEIR CARS. SOME NISSAN AND INFINITI VEHICLES ARE EQUIPPED WITH A PAPER MATERIAL GALLERY GASKET THAT TENDS TO FAIL AT ANY GIVEN MOMENT IT DOES NOT MATTER THE MILEAGE ... Read more
Incident date: Nov 18, 2019
AFTER 60K MILES, THE CAR HAS DIFFICULTY SHIFTING IN REVERSE. ONCE IN REVERSE, THE CAR DOESN'T ROLL BACK AND IT REMAINS IDLE AS IF LEFT IN PARK. A FOREIGN TRANSMISSION REPAIR SHOP OWNER SAID THAT THIS ISSUE IS NOT USER ERROR, AND THAT NISSAN/INFINITI HAVE NOT BEEN HAVING ONGOING TRANS ISSUES WITH MANY OF THEIR MODELS, BUT REFUSE TO CLAIM RESPONSIBILITY FOR MOST. NISSAN/INFINITI USA WILL EASIL... Read more
Incident date: Oct 15, 2018
I NOTICE WHEN I BROUGHT THIS CAR AT 47,000 MILES USED THE CAR WAS LACK OF POWER AND HESITATED TO GO WHEN TRYING TO PASS OTHER CAR ..I THOUGHT IT WAS JUST SOFTWARE PROBLEMS BUT IT HAPPENED THE 2ND TIME , BUT THIS TIME ALMOST COST THE ACCIDENT,WHEN I WAS GOING TO MAKE A LEFT TURN THE HESITATED FOR ABOUT 6TO9SECOND DELAY BEFOR IT TAKE OFF WAS CLOSE OF OTHER CAR HITTING ME
Incident date: Oct 15, 2018
I NOTICE WHEN I BROUGHT THIS CAR AT 47,000 MILES USED THE CAR WAS LACK OF POWER AND HESITATED TO GO WHEN TRYING TO PASS OTHER CAR ..I THOUGHT IT WAS JUST SOFTWARE PROBLEMS BUT IT HAPPENED THE 2ND TIME , BUT THIS TIME ALMOST COST THE ACCIDENT,WHEN I WAS GOING TO MAKE A LEFT TURN THE HESITATED FOR ABOUT 6TO9SECOND DELAY BEFOR IT TAKE OFF WAS CLOSE OF OTHER CAR HITTING ME
Incident date: Oct 15, 2018
I NOTICE WHEN I BROUGHT THIS CAR AT 47,000 MILES USED THE CAR WAS LACK OF POWER AND HESITATED TO GO WHEN TRYING TO PASS OTHER CAR ..I THOUGHT IT WAS JUST SOFTWARE PROBLEMS BUT IT HAPPENED THE 2ND TIME , BUT THIS TIME ALMOST COST THE ACCIDENT,WHEN I WAS GOING TO MAKE A LEFT TURN THE HESITATED FOR ABOUT 6TO9SECOND DELAY BEFOR IT TAKE OFF WAS CLOSE OF OTHER CAR HITTING ME
Incident date: Sep 9, 2020
HELLO! MY NAME IS [XXX]. I OWNER OF INFINITI FX45 2003 [XXX] AND ACCORDING TO VINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? THANK YOU IN ADVANCE! I CONTACTED A DEALERSHIP IN RUSSIA, NO ACTION ON MY APPEAL HAPPENED. THEY DON'T DO ANYTHING. PLEASE HELP, I AM WORRIED ABOUT MY OWN SAFETY AND THE SAFETY OF OTHER ... Read more
Incident date: Sep 9, 2020
HELLO! MY NAME IS [XXX]. I OWNER OF INFINITI FX45 2003 [XXX] AND ACCORDING TO VINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? THANK YOU IN ADVANCE! I CONTACTED A DEALERSHIP IN RUSSIA, NO ACTION ON MY APPEAL HAPPENED. THEY DON'T DO ANYTHING. PLEASE HELP, I AM WORRIED ABOUT MY OWN SAFETY AND THE SAFETY OF OTHER ... Read more
Incident date: Sep 9, 2020
HELLO! MY NAME IS [XXX]. I OWNER OF INFINITI FX45 2003 [XXX] AND ACCORDING TO VINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? THANK YOU IN ADVANCE! I CONTACTED A DEALERSHIP IN RUSSIA, NO ACTION ON MY APPEAL HAPPENED. THEY DON'T DO ANYTHING. PLEASE HELP, I AM WORRIED ABOUT MY OWN SAFETY AND THE SAFETY OF OTHER ... Read more
Incident date: Sep 30, 2020
MY DASHBOARD IS CRACKED ALL OVER THE SEATS ARE FADED AND THE SHOCKS AND STRUTS ARE BAD AT 120,000 MILES
Incident date: Sep 30, 2020
MY DASHBOARD IS CRACKED ALL OVER THE SEATS ARE FADED AND THE SHOCKS AND STRUTS ARE BAD AT 120,000 MILES
Incident date: Sep 30, 2020
MY DASHBOARD IS CRACKED ALL OVER THE SEATS ARE FADED AND THE SHOCKS AND STRUTS ARE BAD AT 120,000 MILES
Incident date: Nov 22, 2019
CATALYTIC CONVERTER FAILURE ON DRIVER'S SIDE RESULTING IN CHECK ENGINE LIGHT.
Incident date: Sep 25, 2020
2013 JX35 ROUGHLY 95K MILES INTELLIGENT BRAKING OPTION SOFT BRAKES THAT GO TO THE FLOOR, NOT MASTER CYLINDER, BRAKE PADS, OR LOSS OF BRAKE FLUID IN RESERVOIR. DEALERSHIP IN PREVIOUS CASES HAVE CONCLUDED AFTER THE ABOVE ITEMS BEING REPLACED AND NOT SOLVING THE ISSUE AS ABS MODULE NEEDING TO BE REPLACED. WE SITTING AT STOPLIGHT BRAKE PEDAL CONTINUES LOSING PRESSURE AND WE ARE FORCED TO PUMP ... Read more
Incident date: Sep 5, 2020
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED WHILE THE PASSENGER'S SEAT WAS UNOCCUPIED. THE CONTACT SPOKE TO INFINITI OF APEX (1900 LAURA DUNCAN RD, APEX, NC 27523) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT ALSO CALLED THE MANUFA... Read more
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHI... Read more
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHI... Read more
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHI... Read more
Incident date: Sep 19, 2020
I HAVE HAD THIS VEHICLE FOR A LITTLE OVER A YEAR AND SINCE APRIL, I HAVE BEEN STRANDED IN DIFFERENT PLACES. THE REASON IS BECAUSE I WOULD GO TO GET IN MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE FIRST TIME THIS HAPPENED, THE DEALERSHIP SAID IT WAS A RECALL ISSUE THAT THEY CLAIMED TO FIX. THIS HAPPENED AGAIN 3 MONTHS LATER, AT NIGHT WITH MY BABY AT THE GROCERY STORE. I WENT TO GET INTO MY CAR... Read more
Incident date: Aug 7, 2020
WAS DRIVING MY INFINITI Q50 ON A NORMAL DRY DAY WHEN ALL OF A SUDDEN IT DOWN SHIFTED OR FELT LIKE I WAS DRIVING A STANDARD MODEL VS AUTOMATIC... I PULL OVER MY ENGINE LIGHT COMES ON.. I TURNED OFF ALL SENSORS ASSOCIATED WITH THE INTELLITOUCH SYSTEM THINKING IT WAS NOT JUDGING THE DISTANCE CORRECTLY BETWEEN CARS BECAUSE IT WILL AUTOMATICALLY SLOW YOUR CAR DOWN... CONTINUED DRIVING AND I'M NOTICING ... Read more
Incident date: Aug 7, 2020
WAS DRIVING MY INFINITI Q50 ON A NORMAL DRY DAY WHEN ALL OF A SUDDEN IT DOWN SHIFTED OR FELT LIKE I WAS DRIVING A STANDARD MODEL VS AUTOMATIC... I PULL OVER MY ENGINE LIGHT COMES ON.. I TURNED OFF ALL SENSORS ASSOCIATED WITH THE INTELLITOUCH SYSTEM THINKING IT WAS NOT JUDGING THE DISTANCE CORRECTLY BETWEEN CARS BECAUSE IT WILL AUTOMATICALLY SLOW YOUR CAR DOWN... CONTINUED DRIVING AND I'M NOTICING ... Read more
Incident date: Aug 10, 2020
MY VEHICLE SHATTERED AND VIOLENT SHAKING UPON ACCELARATION. THERES A CVT RECALL FOR THE SAME MODELS, AND WHEN I BRING MY CAR TO THE DEALER THEY TOLD ME THEY CAN'T REPLACE IT FOR FREE BECAUSE MY CAR IS SALVAGE. NOW I CAN'T DRIVE BECAUSE AM NOT FEELING SAFE AND I DONT WANT TO ENDANGER MY SELF AND THE OTHER DRIVERS.
Incident date: Sep 1, 2020
ABS LIGHT GOES ON ONCE OR TWICE A WEEK AND STAYS ON UNTIL CAR IS TURNED OFF. MY CAR ISN'T LISTED UNDER RECALL WITH MY VIN NUMBER. IT IS WITHIN THE MAKE, MODEL, AND YEAR SAME AD THE OTHER CARS THAT ARE RECALLED FOR ABS LIGHT.
Incident date: Sep 11, 2020
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. ADDITIONALLY, THE VEHICLE SHOOK ABNORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIKE WARD INFINITI (1800 LUCENT CT, HIGHLANDS RANCH, CO 80129, (303) 350-4300) AND THE CONTACT WAS INFORMED THAT THE REAR ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. T... Read more
Incident date: Sep 11, 2020
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. ADDITIONALLY, THE VEHICLE SHOOK ABNORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIKE WARD INFINITI (1800 LUCENT CT, HIGHLANDS RANCH, CO 80129, (303) 350-4300) AND THE CONTACT WAS INFORMED THAT THE REAR ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. T... Read more
Incident date: Sep 14, 2020
PASSENGER AIR BAG WARNING LIGHT JUST STARTED TO FLASH WITH NO ONE IN THE PASSENGER SEAT. APPARENTLY IT IS THE SENSOR BUILT INTO THE SEAT.DID SOME RESEARCH AND THIS SEEMS TO BE QUITE COMMON IN THIS PARTICULAR MODEL. COST TO REPAIR OVER $6000.00
Incident date: Aug 1, 2020
THE AIR BAG LIGHT IS BLINKING. ALSO THE CONVERTIBLE HARD TOP DOES NOT OPEN.
Incident date: Aug 1, 2020
THE AIR BAG LIGHT IS BLINKING. ALSO THE CONVERTIBLE HARD TOP DOES NOT OPEN.
Incident date: Sep 14, 2020
THE CARPET ON THE PASSENGER SIDE GETS WET AND NOW MOISTURE WAS ON THE INSIDE OF THE WIND SHIELD. I AM CONCERNED THAT THAT MY ELECTRONICS AND WIRING UNDER THE CARPET MAY BE DAMAGED AS WELL AS CAUSE MOLD AND MILDEW. PLUS IT WILL CAUSE ME FINANCIAL DIFFICULTIES BUT NOT BECAUSE OF MY NEGLECT BUT BECAUSE OF SOME FAULT WITH THE CAR'S MANUFACTURING. THE VEHICLE WAS STATIONARY IN MY DRIVEWAY WHEN MY WIFE ... Read more
Incident date: Jun 1, 2020
THE PAINT IS PEELING OFF THE TOP OF THE ROOF ON THE PASSENGER SIDE BY THE ROOF RACKS, IN FRONT BY THE WINDSHIELD THERE IS A SPOT THAT IS LARGER THAN A HALF DOLLAR AND ON THE DRIVER SIDE REAR A SPOT ABOUT 6-8 INCHES IN DIAMETER.
Incident date: Sep 12, 2020
EXTENSIVE RUST AND DECAY IS FOUND ON THE PASSENGER SIDE FRAME WHERE THE LOWER CONTROL ARM CONNECTS. THIS IS JUST BELOW THE STRUT HOUSING AND IS VISIBLE THROUGH THE FRONT WHEEL WELL. I HAVE ATTACHED BOTH PASSENGER AND DRIVER SIDE PHOTOS AS THE DEFECT ONLY APPEARS ON THE PASSENGER SIDE.
Incident date: Sep 11, 2020
IGNITION RANDOMLY WILL NOT START. MECHANICS CAN NOT LOCATE THE ISSUE ONLY STATING THAT IT IS TRACED BACK TO AN UNKNOWN ELECTRICAL PROBLEM. I'VE HEARD ABOUT THIS SAME ISSUE FROM OTHER FELLOW QX80 OWNERS. AGAIN THIS IS RANDOM AND CAN HAPPEN FOR DAYS AT A TIME AND THEN NOT AT ALL FOR A WEEK AND THEN RESURFACE. MY FAMILY AND I HAVE BEEN STRANDED IN INCLEMENT WEATHER, DANGEROUS AREAS OF UNKNOWN CITIES ... Read more
Incident date: Jun 20, 2020
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEF... Read more
Incident date: Jun 20, 2020
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEF... Read more
Incident date: Jan 1, 2020
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Incident date: Sep 6, 2020
SUV WILL HAVE TROUBLE BRAKING, EMITTING A LOUD, GRINDING NOISE WHEN BRAKES ARE APPLIED. DIFFIULTY STOPPING. ALMOST CAUSED A WRECK TWICE NOW. ONCE VEHICLE IS TURNED OFF AND BACK ON, THE SITUATION SEEMS TO STOP. HAPPENS PERIODICALLY. FIRST TIME HAD BRAKES, ROTORS REDONE IN CASE THERE WAS AN ISSUE, THOUGH THERE DID NOT SEEM TO BE ACCORDING TO THE MECHANIC. HAS CONTINUED TO DO IT A FEW ADDITIONAL ... Read more
Incident date: Sep 6, 2020
SUV WILL HAVE TROUBLE BRAKING, EMITTING A LOUD, GRINDING NOISE WHEN BRAKES ARE APPLIED. DIFFIULTY STOPPING. ALMOST CAUSED A WRECK TWICE NOW. ONCE VEHICLE IS TURNED OFF AND BACK ON, THE SITUATION SEEMS TO STOP. HAPPENS PERIODICALLY. FIRST TIME HAD BRAKES, ROTORS REDONE IN CASE THERE WAS AN ISSUE, THOUGH THERE DID NOT SEEM TO BE ACCORDING TO THE MECHANIC. HAS CONTINUED TO DO IT A FEW ADDITIONAL ... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2019 INFINITI Q50. THE CONTACT STATED WHILE DRIVING AT HIGH SPEEDS, THE REAR END BECAME VERY UNSTABLE. THE ABS WOULD NOT OPERATE PROPERLY. WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS NO PULSATION TO THE BRAKE PEDAL. ADDITIONALLY, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED CAUSING THE VEHICLE TO STOP ABRUPTLY WITH NO OBJECT OR VEHICLE NEARBY. THE CONTACT ALSO STATED TH... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2019 INFINITI Q50. THE CONTACT STATED WHILE DRIVING AT HIGH SPEEDS, THE REAR END BECAME VERY UNSTABLE. THE ABS WOULD NOT OPERATE PROPERLY. WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS NO PULSATION TO THE BRAKE PEDAL. ADDITIONALLY, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED CAUSING THE VEHICLE TO STOP ABRUPTLY WITH NO OBJECT OR VEHICLE NEARBY. THE CONTACT ALSO STATED TH... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2019 INFINITI Q50. THE CONTACT STATED WHILE DRIVING AT HIGH SPEEDS, THE REAR END BECAME VERY UNSTABLE. THE ABS WOULD NOT OPERATE PROPERLY. WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS NO PULSATION TO THE BRAKE PEDAL. ADDITIONALLY, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED CAUSING THE VEHICLE TO STOP ABRUPTLY WITH NO OBJECT OR VEHICLE NEARBY. THE CONTACT ALSO STATED TH... Read more
Incident date: Sep 6, 2020
TRAVELING I-10 GOING 75MPG, AND THE SUN ROOF EXPLODED. SOUNDED LIKE WE HAD BEEN SHOT. NOTHING WAS IN FRONT OF US WHEN IT HAPPENED. THE INTERIOR SHADE WAS NOT OPENED , SO NO GLASS WAS BLOWN IN. THERE WAS A BIG HOLE WITH THE GLASS BEING BULGED OUTWARD (UP.)
Incident date: Dec 8, 2017
AS I WAS EXITING THE INTERSTATE, THE TRANSMISSION JUST QUIT WORKING. (MILEAGE AROUND 117,000) LUCKILY I HAD PURCHASED AN EXTENDED WARRANTY. I WAS UNDER THE ASSUMPTION THAT THE TRANSMISSION WAS BEING REPLACED BY MY LOCAL NISSAN DEALER. ABOUT 6 MONTHS LATER, I NOTICED THE CAR WOULD OCCASIONALLY NOT WANT TO ACCELERATE, WOULD MISS, OR EVEN NOT MOVE WHEN SHIFTED OUT OF PARK. LOCAL MECHANIC WAS UNAB... Read more
Incident date: Jun 1, 2020
ON JUNE 1ST 2020 I TOOK MY 2011 INFINITI QX56 TO THE SHOP FOR HAVING THE CODE P0087. THE SHOP TOLD ME THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THE PROBLEMS THE VEHICLE IS HAVING ARE RECALLED UNDER VOLUNTARY SAFETY RECALL CAMPAIGN. WHEN I CALLED MY LOCAL INFINITI DEALERSHIP THEY TOLD ME MY VIN # DOESN'T DOESN'T SHOW AS RECALLED. THEY DEALERSHIP PROVIDED ME WITH THE PHONE NUMBER OF INFINITI C... Read more
Incident date: Jun 1, 2020
ON JUNE 1ST 2020 I TOOK MY 2011 INFINITI QX56 TO THE SHOP FOR HAVING THE CODE P0087. THE SHOP TOLD ME THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THE PROBLEMS THE VEHICLE IS HAVING ARE RECALLED UNDER VOLUNTARY SAFETY RECALL CAMPAIGN. WHEN I CALLED MY LOCAL INFINITI DEALERSHIP THEY TOLD ME MY VIN # DOESN'T DOESN'T SHOW AS RECALLED. THEY DEALERSHIP PROVIDED ME WITH THE PHONE NUMBER OF INFINITI C... Read more
Incident date: Sep 1, 2020
FRONT PASSENGER SEAT AIRBAG WEIGHT SENSOR FAILURE. AIRBAG WILL NOT DEPLOY DUE TO SENSOR FAILURE. REPLACEMENT PART IS AN ENTIRE SEAT AND WORTH APPROXIMATELY THE VALUE OF THE CAR. 67K MILES ON THE VEHICLE, STARTED WHILE PARKED. THIS SHOULD BE A RECALL.
Incident date: Apr 14, 2020
THE CAR HESTITATES, JERKS, REVS AT LOW SPEED, ROUGH IDLING, AND SLOW ACCELERATION. I REPLACED THE MAF SENSOR B 4 MONTHS AGO AFTER MY CAR ENGINE LIGTH CAME ON WHILE ON THE HIGHWAY AND I COULDNT ACCELERATE PASS 30 MILES PER HOUR.I HAD TO PRAY AND DRIVE TO THE NEAREST PLACE FOR THEM TO FIX IT.
Incident date: Aug 30, 2020
ENGINE STOPPED RUNNING WITHOUT WARNING. LOST ALL POWER WHILE DRIVING ON THE ROAD. SERVICE ENGINE LIGHT SOON CAME ON ALONG WITH SEVERAL OTHER WARNING LIGHTS, ENGINE WOULD NOT RESTART READILY AND THEN STALLED AGAIN WITHOUT WARNING. HAD TO HAVE THE CAR TOWED FROM THE ROAD FOR REPAIR. THE CAM SHAFT SENSOR AND CRANKSHAFT SENSORS WERE REPLACED. THIS IS THE EXACT SAME REPAIR CONDUCTED UNDER THE RECALL ... Read more
Incident date: Apr 4, 2016
MY CAR IS A HYBRID IN 2016 INFINITI CHANGED OUT THE TRANSMISSION BECAUSE OF A SHUDDERING PROBLEM THEN IN 2018 THEY CHANGED OUT THE CATALYST CONVERTOR IN 08- 2020 I HAD TO CHANGE AC COMPRESSOR NOW IN 9-2020 SHUDDERING IS STARTING
Incident date: Aug 14, 2020
SENSOR ON MY HANDLE AND THE KEY QUIT WORKING OVER THIS PAST YEAR MY CAR HAS BEEN AT THE SERVICE DEPARTMENT FOR DAYS AND WEEKS AT A TIME FOR THE SAME ISSUE DEALERSHIP HAS CHECK ALL SETTING THEY HAVE CHANGED THE BATTER THREE TIMES IN THE CAR AND TWICE IN THEY HAVE CHANGED THE BATTERY IN THE REMOTE , I'M NOW TOLD THAT THEY JUST CHANGED THE DOOR HANDLE AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT I... Read more