Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Apr 14, 2026
I am submitting this as a formal complaint regarding an ongoing and unresolved safety issue with my 2018 Nissan Maxima (VIN: [XXX] ). Despite multiple attempts to have this issue diagnosed and repaired, the problem continues without resolution. The issue occurs after driving for approximately 30 minutes. The vehicle suddenly goes into limp mode, the gas pedal becomes unresponsive, and the RPMs be... Read more
Incident date: Apr 17, 2026
I am writing to report a compliance issue regarding Hyundai Recall 292 (NHTSA 26V-034). My vehicle has been grounded due to the safety risks outlined in this recall (specifically the failure of side curtain airbags to meet ejection mitigation standards for third-row occupants). Despite the vehicle being rendered unusable for safe transport, Hyundai is refusing to provide or reimburse a rental veh... Read more
Incident date: Apr 1, 2026
While driving at highway speed with cruise control engaged, the vehicle experienced a sudden loss of propulsion. The engine began jerking and the vehicle rapidly decelerated from highway speed (50 mph) to 10–15 mph. The transmission appeared to disengage or shift to neutral around 10 mph, and the vehicle was unable to maintain speed, creating a hazardous situation in traffic. The vehicle then s... Read more
Incident date: Apr 1, 2026
The low beam headlights have degraded over time and are now barely providing any light, making driving at night unsafe. This appears to be due to the degradation of the low beam assembly reflector. Replacing the low beam headlights with higher quality lights did not make any noticeable difference. This issue has been reported in numerous online chats for the 2015 Acura RDX.
Incident date: Apr 1, 2026
I own a 2019 Highlander at just barely over 55,000 miles. I began hearing a humming noise while accelerating and brought it into Toyota. They told me that bearings are worn in the transmission and I need a new transmission replacement, which will cost $11,569.21. I am shocked Toyota has not issued a recall and corrected this well-known issue. I am disappointed in Toyota, being a loyal customer... Read more
Incident date: Apr 14, 2026
The failure appears to involve the vehicle’s auto start/stop system and related electrical control systems, including the battery management system and/or body control module. The vehicle shuts off unexpectedly while driving and fails to automatically restart, displaying “Auto Start/Stop – Manual Restart Required” and “Shift to Park.” The vehicle is available for inspection upon reques... Read more
Incident date: Apr 14, 2026
The failure appears to involve the vehicle’s auto start/stop system and related electrical control systems, including the battery management system and/or body control module. The vehicle shuts off unexpectedly while driving and fails to automatically restart, displaying “Auto Start/Stop – Manual Restart Required” and “Shift to Park.” The vehicle is available for inspection upon reques... Read more
Incident date: Oct 21, 2025
The 2018 Yukon has been at the dealership several timeswaiting for a valve body for the transmission. There are valve body recalls for other year GM vehicles with the same transmission, but not for the 2018 model even though it appears to be the same part number. I don’t understand how this 2018 model apart of the recalls when it’s got the same issues as the newer ones. This is the second Yuk... Read more
Incident date: Mar 25, 2026
While driving in forward motion, the van seems to brake or downshift for a brief second. Seems to pull to left a little. Could be very hazardous if this isn’t fixed.
Incident date: Apr 12, 2026
The Transmission Started suddenly, downshifting from high gear to a lower gear at speed, non-sequential and unexpected. I.e., not regular accelerations shifting from 6th to 5th, but a hard, sudden, unexpected shift from 5th to 1st. causing jerking and high rpms. Subsequently, it has not downshifted and has remained stuck in a higher gear at a complete stop, like at a traffic light in 5th or 6th ge... Read more
Incident date: Feb 19, 2026
I just started the truck, put it in gear, and began driving slowly through the parking lot. The gas pedal was unresponsive—even when pressed all the way to the floor, the truck would not accelerate or move. This has happened multiple times, both while rolling slowly and sometimes from a complete stop. It occurs intermittently.
Incident date: Mar 7, 2026
Electrical problems and fuel leak
Incident date: Mar 27, 2026
3 unresolved safety defects on 2024 Lexus NX 450h+ plug-in hybrid leased May 2023: ELECTRICAL/BATTERY: Rear seat occupant sensor produced continuous false alerts since weeks after lease began, preventing vehicle from locking. High-voltage components including on-board charger located beneath/near the rear seat area per dealer representation at time of sale. Service manager acknowledged liability i... Read more
Incident date: Apr 7, 2026
2022 Kia Sorento. Dec 2024(previous owner incident) to new owner purchase May 2025- April 2026 vehicle keeps displaying all lights and warnings, loses acceleration & loss of throttle power while driving. High voltage code P0653 code displays. RPM’s will go up and down while vehicle is in park. Have had an active case open with Kia America Escalated case specialist since Nov 2025. Vehicle has be... Read more
Incident date: Mar 5, 2026
I am reporting a safety-related problem involving a 2022 Jeep Grand Cherokee 4xe, VIN [XXX] . Dealership records reflect hybrid / charging-related failure, including a documented “service hybrid system message and vehicle will not charge,” repeated recall-related PHEV / high-voltage service, and later jerking during acceleration and deceleration with stored transmission-related fault code P07... Read more
Incident date: Feb 2, 2026
At less than 50,000 miles, my alternator went out and had to be replaced, causing the battery to need to be replaced also. Now, at only 51,000 miles, my transmission is having problems and causing the vehicle to jerk when shifting. This vehicle has had regular maintenance performed by a combination of dealers and certified service centers since it was purchased brand new. I have never had this ... Read more
Incident date: Feb 2, 2026
At less than 50,000 miles, my alternator went out and had to be replaced, causing the battery to need to be replaced also. Now, at only 51,000 miles, my transmission is having problems and causing the vehicle to jerk when shifting. This vehicle has had regular maintenance performed by a combination of dealers and certified service centers since it was purchased brand new. I have never had this ... Read more
Incident date: Feb 2, 2026
Saturday 4/4 I took the truck to get a tire repaired. It would not initially start. 5 minutes later it finally did. Then a few blocks away the trucks internal lights started flashing and it jumped from drive into a lower gear. I thought my drive quit working. I pulled over and had reverse and low so I attempted to put in drive, still wouldn't go. After about 5 minutes I was able to get the truck b... Read more
Incident date: Apr 5, 2026
I own a 2021 Nissan Leaf subject to open recall R25C8 (NHTSA Campaign 25V655) for fire risk during Level 3 DC fast charging. The recall was issued October 2025. Nissan’s stated remedy target was late March 2026. As of today, April 6, 2026, no remedy has been provided. The affected component is the lithium-ion battery pack and its charging system. The vehicle is equipped with a CHAdeMO DC fast ch... Read more
Incident date: Apr 5, 2026
I own a 2021 Nissan Leaf subject to open recall R25C8 (NHTSA Campaign 25V655) for fire risk during Level 3 DC fast charging. The recall was issued October 2025. Nissan’s stated remedy target was late March 2026. As of today, April 6, 2026, no remedy has been provided. The affected component is the lithium-ion battery pack and its charging system. The vehicle is equipped with a CHAdeMO DC fast ch... Read more
Incident date: Mar 28, 2026
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Mar 28, 2026
For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer... Read more
Fire
3 injured
Incident date: Apr 3, 2026
When I'm in the car, the brake booster keeps recharging with out touching the brake pedal. Also, the car has problems when I apply the brakes while driving. They make a hissing and popping noise and the braking is spongy. I have had braking warning lights come on as well. It is similar to what others have been describing as the brake booster and pump actuator issue with these Prius V cars. This ha... Read more
Incident date: Apr 3, 2026
On and off system notification of "Passenger Restraint System Malfunction" with and without a passenger in the seat. Also, the Airbag off/disabled light on the instrument cluster illuminated. Can't seem to declare if it is an electrical shortage, seatbelt buckle related or passenger pressure sensor sensor in the seat. Find this to be a major safety concern should there be an accident, and unsure w... Read more
Incident date: Apr 3, 2026
On and off system notification of "Passenger Restraint System Malfunction" with and without a passenger in the seat. Also, the Airbag off/disabled light on the instrument cluster illuminated. Can't seem to declare if it is an electrical shortage, seatbelt buckle related or passenger pressure sensor sensor in the seat. Find this to be a major safety concern should there be an accident, and unsure w... Read more
Incident date: Mar 28, 2026
For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer... Read more
Fire
3 injured
Incident date: Mar 28, 2026
For the second time, the car began burning and smoking from the windshield, melting parts of the car near the windshield wipers and the glass itself, and filling the car's cabin with smoke. The burning and smoking went on for 15 minutes after we safely escaped. Myself and my family, including a young child, inhaled a lot of smoke before we were able to exit the car. The car was towed to the dealer... Read more
Fire
3 injured
Incident date: Apr 2, 2026
I brought this car in August 2022 and now out of no where the rear breaking collision system is randomly malfunctioning. There will be nothing near my vehicle or in the line of sight and when you reverse it just slams on breaks and will continue to doo so very few seconds causing loud grinding. this will stop for a few days or weeks and randomly starts up again which causes problems when parking o... Read more
Incident date: Apr 2, 2026
I brought this car in August 2022 and now out of no where the rear breaking collision system is randomly malfunctioning. There will be nothing near my vehicle or in the line of sight and when you reverse it just slams on breaks and will continue to doo so very few seconds causing loud grinding. this will stop for a few days or weeks and randomly starts up again which causes problems when parking o... Read more
Incident date: Apr 2, 2026
While driving home from the grocery store I heard a shattering sound. I was about 2 miles from home. When i got home I opened the rear hatch to see the rear quarter glass window shattered. I was driving 35 mph with no cars around me. I was shocked to see the window like that. I have read that subaru has had problems in past crosstreks with this same issue. Since it was yesterday and also Saturday ... Read more
Incident date: Aug 28, 2024
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while driving approximately 55 MPH, there was an unknown warning light flashing on the instrument panel before the vehicle stalled. The vehicle was towed to a local dealer. The contact was not informed of any diagnostic tests or fees by the dealer. The vehicle was not repaired. The contact was aware that the VIN was included in N... Read more
Incident date: Aug 28, 2024
I am the original owner of a 2016 Kia Sedona, purchased new from the DeMontrond Kia dealership in Houston, Texas, in August 2016. The vehicle currently has 63,400 miles and has been maintained according to standard schedules. Two weeks ago, I noticed a slight knocking sound and took the car to the dealership for an inspection. I was informed that there is sludge buildup in the engine and was told... Read more
Incident date: Aug 28, 2024
Lost power steering while I was driving multiple time and I couldn't turn. Later the alert also come on and off but sometime the steering is fine. Found out on Tesla Model X facebook group people are having the same issues.
Incident date: Jan 14, 2026
The contact owns a 2017 Ford F-150. The contact stated that while driving 55-60 MPH, the transmission unexpectedly downshifted into low gear. The vehicle lost motive power, the brakes locked up, and the transmission failed to shift out of gear. The transmission shifted to neutral and was shifting roughly and erratically. The driver shifted to Manual Mode and was able to continue driving in LIMP Mo... Read more
Incident date: Jan 1, 2026
Vehicle: 2015 Subaru Forester Mileage at Failure: 85,000 miles Component: Powertrain – CVT Transmission My 2015 Subaru Forester is experiencing a premature safety‑related CVT transmission failure at approximately 85,000 miles. The vehicle developed a pronounced whining noise that increases with vehicle speed, consistent with internal CVT bearing or pulley failure. This is a known defect patter... Read more
Incident date: Jan 1, 2026
After having the ABS recall fixed a while back all of the lights came back on about a week ago. There has been a loss of oil meaning i have been adding oil in between oil changes at least once a week, there has been smoke coming from under the hood and if you run the heat or air you have to have circulate cabin air button pushed or it pulls the smell inside the car and it is overwhelming. The smok... Read more
Incident date: Apr 1, 2024
6R80- Unexpected downshifting at highway speeds without driver input causing the vehicle to slow down. Harsh/rough when shifting and sounds like I'm driving on the rudders on the side of the highway. No warning lamps or messages. Occasionally downshifts hard when I'm slowing down and then potentially locking up my rear wheels.
Incident date: Feb 16, 2026
I was driving around the city at about 25mph and the hood flew open, almost entirely blocking my view out the front of the car. I was able to pull off into a parking lot and reclose the hood and get home. A couple of days later, I set out on a longer road trip and I carefully checked that the hood was closed securely, even texting my partner about it when I checked. 3 or 4 hours into the drive, wh... Read more
Incident date: Jun 8, 2025
The contact owns a 2024 Toyota Camry. The contact stated that the carpeting on the driver's side foot well was coming unglued on the left side, close to the brake pedal. The vehicle was taken to a local dealer to have the carpet reglued. The vehicle was repaired; however, the carpet started to detach again from the vehicle's foot well, and the contact took the vehicle back to the same dealer and w... Read more
Incident date: Mar 26, 2026
Engine knocking, constantly kicking into limp mode, shaking when driving. Taken to GMC and local repair shops. Limp mode will not stop kicking on. Now other issues will mean total engine replacement needed. Mechanic says it’s not worth repairing at this point. Only 109k miles on it.
Incident date: Mar 26, 2026
The Nissan safety recall 24V-700 has been languishing for 18 months, and Nissan has not repaired our vehicle. We are unable to drive it safely for distance travel because we are unable to use rapid DC chargers due to risk of fire. We are extremely frustrated with Nissan’s failure to act and address this issue in a timely fashion. It is completely unacceptable to not be able to use a car for its ... Read more
Incident date: Mar 23, 2026
The onstar module of my 2023 GMC Yukon has failed. This is a wide spread issue with recent model GMC's. There are thousands of reports of the same thing happenings. When an onstar module fails, the vehicle loses its safety features. No lane departure, no collision detection or pre-collision braking, no critical system checks. Even the gas and mileage components stop working correctly.
Incident date: Mar 19, 2026
The backup assisting camera is no longer working properly, causing a safety issue while reversing. There are recalls on this from 2015 to 2019 but not 2014 even though the same issue is happening with the 2014's.
Incident date: Jan 14, 2023
The steering has been 'sticky' or 'notchy' since the vehicle was a few months old. With lane keeping off, driving in a straight line, when I perform a small steering input, it feels like the steering wheel is locked...when I push harder, it begins to act normally again. NHTSA recall 24V744 actually describes the symptom much better than I can. I have had the vehicle now 9 months and every time th... Read more
Incident date: Jan 14, 2023
ICCU failure. Common problem but Hyundai seems to have no fix despite it happening for years now.
Incident date: Jan 14, 2023
ICCU failure. Common problem but Hyundai seems to have no fix despite it happening for years now.
Incident date: Feb 20, 2026
The contact owns a 2022 Toyota Highlander. The contact stated that while driving at various speeds, there was an abnormal sound coming from the engine while the accelerator pedal was depressed. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired out-of-pocket. The manu... Read more
Incident date: Mar 18, 2026
Engine starting clicking during highway drive then engine failed mid-drive and engine was trying to restart on its own mid drive. Vehicle totally stalled out in the street, with numerous attempts the engine did not start. Total mileage on car was 2,900.
Incident date: Jun 1, 2025
While driving a 2020 Kia Forte on the expressway at normal speed, the vehicle was operating normally with no prior warning lights or known issues. Suddenly, the brakes began to feel weak, as if they were failing. Immediately after, a popping sound was heard from the vehicle, followed by smoke coming from the side/underneath area. Within moments, the smoke intensified and the vehicle caught fire. ... Read more
Fire
Incident date: Jun 1, 2025
When driving mountain roads I often need to engage the paddle shift to downshift. When I do, the transmission has a lag where it feels like it goes into neutral for a second, the speed increases instead of decreasing, then the gear downshifts, the RPM's go up, but by then, it has defeated the purpose - I have to brake to slow down. Once I do, the lower gear helps me stay off the brakes until the... Read more