Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Sep 6, 2025
I experienced an ongoing grinding/rattling noise from the wheel/brake area. The vehicle was serviced multiple times by a franchised dealer, which diagnosed the issue as brake-related and performed brake repairs. The noise was not resolved, and the vehicle was returned in the same condition. Shortly after service, an independent mechanic discovered a cracked/broken brake pad installed on the vehic... Read more
Incident date: Sep 6, 2025
I experienced an ongoing grinding/rattling noise from the wheel/brake area. The vehicle was serviced multiple times by a franchised dealer, which diagnosed the issue as brake-related and performed brake repairs. The noise was not resolved, and the vehicle was returned in the same condition. Shortly after service, an independent mechanic discovered a cracked/broken brake pad installed on the vehic... Read more
Incident date: Jan 19, 2026
I received a letter several months ago for: Manufacturer Recall Number25C41 NHTSA Recall Number25V541 I called the Ford dealership to schedule the recall repair and they told me parts were not available. I explained to them I had a recall letter stating parts were now available and to schedule the repair. The dealer said they had the parts on order and they have not received any yet. I asked them... Read more
Incident date: Jan 14, 2026
I cannot park my car in my garage or in my driveway for fear of the fire. This could happen while I am driving or parked. 2nd is that my Jeep could lose power and my Jeep could stop running while I am driving. This could happen on a highway going 65 MPH causing a crash which could kill or seriously injure myself, passenger and anyone else around. I received a recalls stating these warnings and t... Read more
Incident date: Jan 15, 2026
When I came to a stop, everything seemed normal, but when I went to take off again the truck just… didn’t go. I pressed the gas and it kind of sat there, like it was thinking about moving but not actually doing it. The engine stayed running, no sputtering or dying, but it wouldn’t engage. It took a solid 10–20 seconds before it finally decided to move forward, and even then it felt hesitan... Read more
Incident date: Jan 15, 2026
Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.
Incident date: Jan 15, 2026
Car experienced sudden braking on roadway upon entering a covered bridge. Red screen on dash and beeping. Foot on gas but not moving forward - Almost causing a crash and immediate risk of injury or death. Bringing vehicle into Infiniti dealer for service to see if there are diagnostics they can run to determine the cause of the event.
Incident date: Jan 12, 2026
Since we bought the vehicle in 2019, the passenger-side seat sensor didn't always go off when occupied. We asked the dealership to check it out in 2020 or 2021, however, due to the problem being inconsistent it couldn't be fixed. The inconsistency of the seat sensor has continued though the years, but lately, it has become more frequent. I am the usual occupant on the passenger side and I weigh... Read more
Incident date: Jan 16, 2026
The contact had received several recall notifications of an air bag recall for a 2005 Subaru Outback. The contact never owned the vehicle and requested to be removed from the recall distribution list. The manufacturer was contacted and advised the contact that the removal request could not be processed without the complete VIN. The contact had provided a partial VIN.
Incident date: Apr 26, 2022
According to my mechanic there is the low end bearing noise and bearing chirp that indicates it lost oil pressure due to internal components and a damaged engine. recommends replacing the engine. He said because of the recall there are no remanufactured engines available. Computer diagnostics showed code P0303 #3 cylinder misfire. He believes this has to do with recall 23V-751or RQ24-013. No r... Read more
Incident date: Apr 26, 2022
I have been saying that my vehicle is a safety hazard since April 2022. I have had it to the dealer 4x since then in addition to opening up several cases with Inifiniti Customer Service, but nobody has been able to protect my family and I and remedy the situation. At times the vehicle will not accelerate even when I push the gas all the way down. Then it will kick in and surge forward. I also ... Read more
Incident date: Dec 27, 2025
The car had an internal transmission failure and caused most of the transmission fluid to leak out between inspections. Upon removing the cv axle on driver’s side, the seal was fine and replaced along with cv axle. The fluid drained and was only about half a liter (needs about 4.5L normally). After servicing the transmission fluid, the dealership did their assessment and came to the following c... Read more
Incident date: Dec 27, 2025
Automatic emergency braking system phantom braking; Several different times now, on the road; at low speed causing sudden stopping in traffic; after pulling over the emergency stopping system turned off but the transmission locked up in one gear; drive on in a fixed gear and after several miles transmission unlocked and vehicle returned to normal; Have not gone to dealer No compone... Read more
Incident date: Jan 5, 2026
I am filing this complaint regarding a safety-related windshield defect on my 2025 Lincoln Corsair Grand Touring. My vehicle is included in Lincoln/Ford recall 25C60 (NHTSA 25V730), which involves windshields manufactured with air bubbles in the laminate layer that can impair visibility and violate FMVSS 205 – Glazing Materials. Although my windshield does not show the “large air bubbles” d... Read more
Incident date: Jun 26, 2025
The contact owns a 2025 Kia Telluride. While driving 70 MPH, the contact heard an abnormal sound like a gunshot coming from the vehicle. There was no warning light illuminated. The contact became aware that the sunroof glass had exploded. The vehicle was immediately driven to the residence. Upon inspection of the vehicle, the contact discovered that the glass from the sunroof had exploded outward ... Read more
Incident date: Dec 16, 2025
Unexpectedly downshifting into first gear during highway speeds.
Incident date: Jul 30, 2025
While driving the crankcase sensor malfunctioned and caused my vehicle to stall without warning, this is a safety issue because of you are driving at highway speeds this will prevent the vehicle from being controlled properly to get to the side of the road. This sensor does not give any engine codes suggesting that it needs replaced until it goes out completely. The check engine light did not come... Read more
Incident date: Jul 30, 2025
Safely concerned for passenger as airbag will not activate, light stays illuminated. Front driver seat frame seems loose or broken, seat rocks forward and backwards. Engine exhibiting sluggish and loss of power especially at lower speeds.
Incident date: Jul 30, 2025
Safely concerned for passenger as airbag will not activate, light stays illuminated. Front driver seat frame seems loose or broken, seat rocks forward and backwards. Engine exhibiting sluggish and loss of power especially at lower speeds.
Incident date: Oct 23, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, while charging the vehicle, there was an abnormally loud revving sound coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, parts were not yet available. The dealer was contacted; ho... Read more
Incident date: Apr 26, 2022
This is a 2021 Vehicle, and beginning in April of 2022, I have been telling my dealer that there is something wrong, but they haven't been able to fix it. When I am driving, there are times when the car will fail to accelerate. Also at times it feels like I have been rear ended and the car lurches. I have said this is a safety issue and neither the dealer nor Inifiniti Customer Consumer Affairs... Read more
Incident date: Apr 26, 2022
This is a 2021 Vehicle, and beginning in April of 2022, I have been telling my dealer that there is something wrong, but they haven't been able to fix it. When I am driving, there are times when the car will fail to accelerate. Also at times it feels like I have been rear ended and the car lurches. I have said this is a safety issue and neither the dealer nor Inifiniti Customer Consumer Affairs... Read more
Incident date: Apr 26, 2022
The contact owns a 2024 Forest River Catalina RV. The contact stated that the weight capacity information on the federal weight sticker was incorrect. The contact stated that due to the error, one of the wheels on the RV experienced a blowout. The contact stated that the sticker indicated a tire loading weight of 1432 lbs., which was lower than the correct load weight. The local dealer was not con... Read more
Incident date: Oct 4, 2025
Filing this complaint regarding a safety-related defect involving the turbocharger system on my 2018 INFINITI Q50. The vehicle has approximately 46,000 miles and is 8 years old. INFINITI/Nissan has acknowledged through its own Technical Service Bulletins (TSBs) that turbocharger failure on 2016–2018 Q50 3.0T vehicles is a known defect. Nissan’s documentation identifies issues such as turbo oil... Read more
Incident date: Oct 4, 2025
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 25V836000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact requested vehicle rental assistance and ... Read more
Incident date: Oct 4, 2025
Filing this complaint regarding a safety-related defect involving the turbocharger system on my 2018 INFINITI Q50. The vehicle has approximately 46,000 miles and is 8 years old. INFINITI/Nissan has acknowledged through its own Technical Service Bulletins (TSBs) that turbocharger failure on 2016–2018 Q50 3.0T vehicles is a known defect. Nissan’s documentation identifies issues such as turbo oil... Read more
Incident date: Jan 7, 2026
Hybrid Power train issues. Haven't drove the car for more than a week and a half. Apparently was fixed but obviously was not. Could be the gcm or generator
Incident date: Dec 26, 2025
Transaxle (Transmission) failure. Whining noise then failed while driving freeway. Towed to dealer/mechanic and confirm failure. There was a whining sound but no engine light warnings prior to complete failure. Toyota put out a TSB for this but was never informed - POL19-04. Toyota needs to expand CSP ZJC coverage to all UA80F/UA80E-equipped vehicles exhibiting symptoms, regardless of VIN rang... Read more
Incident date: Dec 26, 2025
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle wit... Read more
Incident date: Dec 26, 2025
LaFontaine Import Novi, Inc. DBA LaFontaine Novi, a franchised Infiniti entity with actual knowledge of these recalls (16V-244; 15V-033; 13V-445), failed to disclose or remediate these "Risk of Crash" and "Risk of Injury" defects before selling me a 2014 Infiniti QX60 on Nov 5, 2025. The dealer provided a "Pre-delivery inspection" record on November 4, 2025 to CARFAX, but delivered the vehicle wit... Read more
Incident date: Sep 1, 2025
The car automatically brakes when nothing is in front of you and all of sudden it slams on its breaks. This is going to cause someone to rear end you. The steering is all over the road and does. It feels safe to drive. Transmission gets stuck and revs really high until it catches and they say nothing is wrong. Safety sensors go off all the time and nothing is near you. Key fob not detected,... Read more
Incident date: Sep 1, 2025
The front and rear subframes of my 2013 Infiniti JX35 has experienced severe corrosion, perforation, and structural weakening, resulting in an unsafe driving condition. The corrosion is extensive enough to compromise suspension geometry, stability, and overall vehicle control. A structurally compromised subframe poses a serious risk of loss of control, increased stopping distance, and potential cr... Read more
Incident date: Jan 7, 2025
While driving at approximately 65 mph on the I-405 freeway in Irvine, CA during rainy conditions, my 2019 Mercedes-Benz C300 suddenly and completely lost acceleration without warning. At the same moment, a Check Engine Light illuminated on the dash. I was forced to coast across all lanes and stop in the emergency shoulder in a very unsafe area with high-speed traffic passing close by in low visib... Read more
Incident date: Nov 10, 2025
One morning the instrumental cluster display would not display mileage, fuel capacity, temperature, or any notifications. The dealership inspected it for a blow fuse and a computer reset and determined the display shorted and would need to be replaced. I called FCA regarding a recall for this exact problem on 2020 Jeep gladiators and that this was a known safety issue released by nhtsa. I was tol... Read more
Incident date: Nov 10, 2025
A few months ago, I received an email from CarFax letting me know that my vehicle, a 2019 Infiniti QX50 with 2.0L Turbo Engine had a major recall (NHTSA Recall Campaign No. 25V-437). The letter indicated the recall was due to issues with the engine bearings which could lead to a catastrophic failure. I wasn't sure what this meant, so I took the car to Austin INFINITI. The technicians checked the o... Read more
Incident date: Dec 27, 2025
Vehicle: 2024 Chevrolet Silverado 1500 High Country Engine: 6.2L L87 V8 Recall: N252494001 – L87 Engine Loss of Propulsion I am submitting this complaint to report a serious safety defect involving my 2024 Chevrolet Silverado 1500 High Country related to NHTSA Safety Recall N252494001 (L87 Engine – Loss of Propulsion). My vehicle experienced a sudden engine failure consistent with the condit... Read more
Incident date: Dec 27, 2025
While driving, the vehicle displayed an engine malfunction warning followed by a low oil pressure warning. I pulled over and waited. The oil level was checked and was not empty. The warning lights briefly went out, but shortly afterward the engine lost power. When attempting to restart the vehicle, the engine began knocking. The vehicle became inoperable and required towing. This was a sudden engi... Read more
Incident date: Nov 22, 2025
My daughter was driving this car home from college on I80 east from Iowa to joliet and almost was involved in a accident. The stearing started to lean to the left and when she had to slow down and brake the stearing went hard to her left until she released the brake. she pulled over and called me i came out and drove it home slowly. i took it to my mechanic which i thought it was an alignment issu... Read more
Incident date: Nov 22, 2025
My daughter was driving this car home from college on I80 east from Iowa to joliet and almost was involved in a accident. The stearing started to lean to the left and when she had to slow down and brake the stearing went hard to her left until she released the brake. she pulled over and called me i came out and drove it home slowly. i took it to my mechanic which i thought it was an alignment issu... Read more
Incident date: Nov 22, 2025
When I start at a low speed it's like it does not know which gear to go in. You push on the gas and it does not move much and then launches forward. It has done this since I purchased it in April 2025 used.When in auto stop and the engine starts up with my foot still on the brake, sometimes it will lurch and buck. Buick dealer did do a transmission fluid flush and it still does the same thing dail... Read more
Incident date: Nov 28, 2025
today ( Dec 30, 2025) . my wife was driving my HONDA ODYSSEY on Highway 287 east NJ ( closed to livingston NJ ) . Here is the whole thing : The ODYSSEY suddenly stopped while my wife was downshifting. At that time, there was a car in front of our car at least 30 feet away. Once the car stopped almost completely. Some red warning letters were shown on the front dashboard. But since we all filled... Read more
Incident date: Nov 28, 2025
While driving on the highway and using the hands free feature on iPhone, I said, Hey Siri, and somehow it made the automatic braking on my 2019 Infiniti Qx50 engage unexpectedly. This is not the first time it has engaged unexpectedly and there are also instances when the sensors engage without anything nearby.
Incident date: Nov 28, 2025
While driving on the highway and using the hands free feature on iPhone, I said, Hey Siri, and somehow it made the automatic braking on my 2019 Infiniti Qx50 engage unexpectedly. This is not the first time it has engaged unexpectedly and there are also instances when the sensors engage without anything nearby.
Incident date: Dec 29, 2025
I got my 2024 traverse little over a year ago. So far I had bring it in 3 times now first I got oil change and they told me something leaking from back so I went chevy and the transmission was leaken bolts wasn't put in all the way. Also my breaks said they was due I bring back to them they said its a sensor probelm they just turned it off. Now im back again horse is Crack and they said I could co... Read more
Incident date: Dec 29, 2025
The front brake pads are showing extremely uneven ware. Outer brake pad is at 2mm and the inner is at 7mm due to a spring issue on the front caliper. There is also a lip on the left rotor. The tech used 25-NA-365 to help identify the issue. However, my VIN is not covered under this repair. The result is a $500 out of pocket repair for something that should be a mfg defect and not wear and tear. As... Read more
Incident date: Oct 27, 2025
A few months ago there was a grinding and loud knocking noises being generated from passenger side of vehicle. Over the course of a month the noise became louder and louder. The issue was reported to Honda dealer as soon as issue started 10/13/25 however the soonest the Honda dealer could get it in for service was 10/29/25. The dealer notified us that both front axles needed replaced however th... Read more
Incident date: Jun 1, 2021
Car consistently jerking as soon as you accelarate. The acceleration takes along time to pick up speed.Can feel the car missing gears or slipping while driving even on the freeway.
Incident date: Dec 27, 2025
My Air bag light will not go out. Not sure what the problem is, cleaned all contracts in the connectors and seat belts and connectors under the seats. Check for a blown fuse. Could not find any bad fuses.
Incident date: Dec 16, 2025
im the dealer sold my the car or maker uncertain problem
Crash
Incident date: Dec 16, 2025
im the dealer sold my the car or maker uncertain problem
Crash