Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 12, 2020
TIMING CHAIN STARTED RATTLING @ 125,000 MILES.. HOWEVER, MY VIN SHOWS NO RECALL FOR MY CAR. CATS WENT BAD, HAD TO BE REPLACED AND NOW NEED TO BE REPLACED AGAIN. YET NO RECALL ON MY CAR. THE BATTERY CONSTANTLY GOES DEAD IN THE CAR. I BOUGHT A NEW INFINITY BATTERY IN THE CAR THE SAME THING HAPPENED. YOU CAN REPRODUCE THIS PROBLEM BY SITTING IN THE CAR LISTENING TO THE RADIO FOR 30 MINUTES. I WAS... Read more
Fire
Incident date: Dec 3, 2020
THE EMC RELAY IS BAD. I HAVE A LETTER SAYING IT WAS A RECALL.. AS I WAS DRIVING THE CAR JUST SHUT OFF. IF YOU WAITED A LITTLE WHILE IT WOULD START UP AGAIN BUT IT SEEMED THAT WHEN IT GOT HOT IT WOULD SHUT DOWN AGAIN. IT COST ME 102.00 FOR TOW TRUCK AND THE DEALERSHIP IS CHARGING ME 160.00 AN HOUR TO CHECK WHAT IT IS. THEY SAY THERE IS NO RECALL BUT I HAVE LETTER IN FRONT OF ME.
Incident date: Sep 11, 2020
05 G35 AUTO SEDAN. GAS GAUGE NOT READING AMOUNT OF GAS CORRECTLY FOR THE LAST 5 YEARS. WASTED OVER 900$ IN PARTS. NEW AND USED TO TRY AND GET IT FIXED. NOTHING WORKED. REPLACED FUEL PUMP, LEVEL SENDER UNITS AND INSTRUMENT CLUSTERS 3 TIME. UPSET NHTSA AND MFR. ARE NOT RECALLING TO FIX THIS ISSUES. A LOT OF VEHICLES HAVING SAME LIFE THREATENING PROBLEMS. FOLKS IN FORUMS AND YOUTUBE AND SOCIAL MEDIAS... Read more
Incident date: Sep 11, 2020
05 G35 AUTO SEDAN. GAS GAUGE NOT READING AMOUNT OF GAS CORRECTLY FOR THE LAST 5 YEARS. WASTED OVER 900$ IN PARTS. NEW AND USED TO TRY AND GET IT FIXED. NOTHING WORKED. REPLACED FUEL PUMP, LEVEL SENDER UNITS AND INSTRUMENT CLUSTERS 3 TIME. UPSET NHTSA AND MFR. ARE NOT RECALLING TO FIX THIS ISSUES. A LOT OF VEHICLES HAVING SAME LIFE THREATENING PROBLEMS. FOLKS IN FORUMS AND YOUTUBE AND SOCIAL MEDIAS... Read more
Incident date: Sep 11, 2020
05 G35 AUTO SEDAN. GAS GAUGE NOT READING AMOUNT OF GAS CORRECTLY FOR THE LAST 5 YEARS. WASTED OVER 900$ IN PARTS. NEW AND USED TO TRY AND GET IT FIXED. NOTHING WORKED. REPLACED FUEL PUMP, LEVEL SENDER UNITS AND INSTRUMENT CLUSTERS 3 TIME. UPSET NHTSA AND MFR. ARE NOT RECALLING TO FIX THIS ISSUES. A LOT OF VEHICLES HAVING SAME LIFE THREATENING PROBLEMS. FOLKS IN FORUMS AND YOUTUBE AND SOCIAL MEDIAS... Read more
Incident date: Nov 22, 2020
TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF WHEN ATTEMPTED. THE CONTACT ALSO STATED THAT THE KEYFOB WAS NOT RECOGNIZED. THE CONTACT STATED THAT THE VEHICLE SHUT-OFF ONLY AFTER RUNNING OUT OF GAS. THE VEHICLE TO WAS TOWED TO LUPIENT INFINITI MILWAUKEE (10595 W. ARTHUR AVENUE, WEST ALLIS, WI 53227, (262) 649-2236) TO BE DIAGNOSED HOWEVER, THE MECH... Read more
Incident date: Oct 9, 2020
THE FRONT PASSENGER AIRBAG LIGHT WENT ON IN MY 2012 INFINITI M-37 UPON STARTING IT THE MORNING OF 10/09/2020. I BROUGHT IT INTO MY LOCAL TAMPA INFINITI DEALERSHIP ON 10/21/2020 WHERE I PURCHASED THE CAR AND HAVE HAD OVER 90% OF THE SERVICING COMPLETED. MY SERVICE ADVISOR MICHAEL ENGLISH EXPLAINED TO ME THAT IT WOULD COST OVER $7104 TO REPLACE THE BOTTOM OF THE FRONT PASSENGER SEAT. IN ADDITION A ... Read more
INFINITI
M35 HYBRID
(2012) - SERVICE BRAKES
Nov 24, 2020
Incident date: Nov 21, 2020
IT ALL STARTED WITH A SMALL VIBRATION THAT FELT LIKE A WHEEL NEEDING BALANCING. THIS SYSTEM HAPPEN INTERMITTENTLY AND FOR SHORT DURATIONS OVER THE COURSE OF A COUPLE OF WEEKS. THEN THE VIBRATION STARTED TO HAPPEN MORE OFTEN, FOR LONGER PERIODS OF TIME AND WITH MORE INTENSITY SUCH TO BECOME A SHUTTERING THAT WAS COMING FROM THE FRONT OF THE CAR. WHEN THE SHUTTERING SUDDENLY BECAME VERY SEVERE, ... Read more
Incident date: Sep 15, 2020
WHEN STARTING UP FROM BEING PARKED THE WHEELS STEER THE CAR TO THE RIGHT WHILE I HAVE TO PULL THE STEERING WHEEL TO THE LEFT TO KEEP THE CAR DRIVING STRAIGHT. THE MOMENT I REMOVE THE PRESSURE FROM PULLING THE WHEEL LEFT THE CAR TAKES AN IMMEDIATE RIGHT TURN. THIS IS NOT A FRONT END ALIGNMENT ISSUE AS THE PROBLEM WILL CORRECT ITSELF. IT HAS TAKEN AS SHORT AS A COUPLE OF MILES OR AS LONG AS A FEW... Read more
Incident date: May 10, 2018
TL* THE CONTACT OWNS A 2012 INFINITI G25. THE CONTACT STATED THAT AFTER REPLACING THE ENGINE, THE BATTERY AND AIR BAG WARNING LIGHTS REMAINED ILLUMINATED AND CONTINUED FLASHING WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO INFINITI OF NORWOOD LOCATED AT 866 PROVIDENCE HWY, NORWOOD, MA 02062, WHO DIAGNOSED THAT THE AIR BAG CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT... Read more
Incident date: May 10, 2018
TL* THE CONTACT OWNS A 2012 INFINITI G25. THE CONTACT STATED THAT AFTER REPLACING THE ENGINE, THE BATTERY AND AIR BAG WARNING LIGHTS REMAINED ILLUMINATED AND CONTINUED FLASHING WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO INFINITI OF NORWOOD LOCATED AT 866 PROVIDENCE HWY, NORWOOD, MA 02062, WHO DIAGNOSED THAT THE AIR BAG CONTROL UNIT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT... Read more
Incident date: Nov 17, 2020
2006 INFINITI QX56, HAD BACK BRAKES AND ROTORS REPLACED IN OCTOBER 2020, 2 WEEKS LATER I'M DRIVING, FLAT SURFACE, NICE DAY, APPLIED BRAKES, MY PEDAL WENT TO FLOOR, NO RESISTANCE, I HEARD A GRINDING NOISE, FELT LIKE A 'SLIP' , I HAD KIDS IN CAR, I PULLED OVER, ASKED THE GIRLS WHAT THEY HEARD, TURNED OFF VEHICLE, CHECKED BRAKE FLUID, FULL, THE GIRLS THOUGHT I MAY HAVE HIT A SLICK PATCH OF OIL OR SOM... Read more
Incident date: Feb 1, 2020
THE AIR SUSPENSIONS OF THIS SUV GOES OUT. THE WHITE PAINT FOR MY 2011 GX56 IS PEELING ALL OVER THE VEHICLE. AND NEEDS TO BE PAINTED ASAP. THIS VEHICLE IS A LUXURY TRUCK THAT'S PEELING BAD.
Incident date: Feb 1, 2020
THE AIR SUSPENSIONS OF THIS SUV GOES OUT. THE WHITE PAINT FOR MY 2011 GX56 IS PEELING ALL OVER THE VEHICLE. AND NEEDS TO BE PAINTED ASAP. THIS VEHICLE IS A LUXURY TRUCK THAT'S PEELING BAD.
Incident date: Nov 15, 2020
UNEXPLAINED ACCELERATION CAUSED VEHICLE TO EXCEED POSTED SPEED LIMIT AND DRIVER'S DESIRED SPEED. ON A CITY STREET AT APPROX 7PM I WAS INCREASING SPEED AFTER SITTING AT A STOP LIGHT, I SLOWLY STARTED TO ACCELERATE, I FELT A JOLT & VEHICLE SUDDENLY PICKED UP SPEED. NOT KNOWING WHY THIS WAS HAPPENING I REPEATEDLY PUSHED THE CANCEL BUTTON ON THE STEERING WHEEL & PUSHED THE BRAKE PEDAL. VEHICLE CONTINU... Read more
Incident date: Nov 15, 2020
UNEXPLAINED ACCELERATION CAUSED VEHICLE TO EXCEED POSTED SPEED LIMIT AND DRIVER'S DESIRED SPEED. ON A CITY STREET AT APPROX 7PM I WAS INCREASING SPEED AFTER SITTING AT A STOP LIGHT, I SLOWLY STARTED TO ACCELERATE, I FELT A JOLT & VEHICLE SUDDENLY PICKED UP SPEED. NOT KNOWING WHY THIS WAS HAPPENING I REPEATEDLY PUSHED THE CANCEL BUTTON ON THE STEERING WHEEL & PUSHED THE BRAKE PEDAL. VEHICLE CONTINU... Read more
Incident date: Oct 30, 2020
TL* THE CONTACT OWNS A 2019 INFINITI QX50. THE CONTACT STATED WHILE DRIVING AT 65 MPH, THERE WAS A LOUD, ABNORMAL POPPING SOUND COMING FROM THE VEHICLE. SOON AFTER THE POPPING SOUND WAS HEARD, A BRIGHT FLASHED FROM THE INSTRUMENT PANEL. THE INSTRUMENT PANEL WENT BLANK HAD GONE BLANK WITH A BLUE STREAK ACROSS THE SCREEN. THE CONTACT STATED THAT THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY. THERE... Read more
Incident date: Nov 2, 2020
IN 2017 INFINITI REPLACE TRANSMISSION FOR SHUDDER AND STALLING ISSUES NOW IN NOVEMBER 2020 STARTING TO HAVE SHUDDERING AND STALLING ISSUES AGAIN ALMOST GOT INTO A MAJOR ACCIDENT CAR STALLED WHILE TRYING TO TURN AT A MAJOR INTERSECTION CAN YOU PLEASE PLEASE LOOK INTO THIS BEFORE SOME GETS SERIOUSLY HURT OR KILLED I'VE SEEN A FEW COMPLAINTS ON LINE AND NO ONE IS ADDRESSING THIS
Incident date: Oct 31, 2020
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SHOULDER OF THE ROADWAY AND TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER... Read more
Incident date: Oct 31, 2020
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO RESPOND AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SHOULDER OF THE ROADWAY AND TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER... Read more
Incident date: Oct 2, 2019
THE PAINT ON MY 2012 QX 56 INFINITI IS PEELING REALLY BAD. I'VE SPOKE WITH SOMEONE AT THE COOPERATE LEVEL AND WAS TOLD THEIR WAS A RECALL ON THEM. THE DEALERSHIP WAS SUPPOSE TO REPAINT THE WHOLE VEHICLE, BUT I WAS NEVER CONTACTED. WHEN I SPOKE TO THE ASSOCIATE & MANGER, I WAS TOLD THERE WASN'T ANYTHING THEY COULD DO.
Incident date: Nov 1, 2020
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Incident date: Nov 1, 2020
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Incident date: Oct 31, 2020
TRAVELING AT ABOUT 60 MPH ON A STATE ROUTE, THE CAR SHUT DOWN. NO POWER, NO DASH LIGHTS, INABILITY TO USE TURN SIGNALS TO INDICATE THE INTENTION OF CHANGING LANES TO THE RIGHT AND ONTO THE SIDE OF THE ROAD, WHICH NEARLY CAUSED A COLLISION AS THE CAR SLOWED TO CRAWL. ONCE PULLED ONTO THE SIDE OF THE ROAD, AFTER MANY ATTEMPTS THE CAR STARTED AND WE DROVE IT HOME, THE SYMPTONS SUGGEST THE CAM POSI... Read more
Incident date: Nov 2, 2020
THE OFFICIAL DEALER OF INFINITI UKRAINE DOES NOT WANT TO MAKE A RECRUITMENT CAMPAIGN ON MY CAR
Incident date: Nov 2, 2020
THE OFFICIAL DEALER OF INFINITI UKRAINE DOES NOT WANT TO MAKE A RECRUITMENT CAMPAIGN ON MY CAR
Incident date: Nov 2, 2020
THE OFFICIAL DEALER OF INFINITI UKRAINE DOES NOT WANT TO MAKE A RECRUITMENT CAMPAIGN ON MY CAR
Incident date: Oct 29, 2020
TRANSMISSION SHUTTERED, JUTTERED, VIBRATED BEFORE LOOSING POWER AND CONTROL OVER THE VEHICLE WHILST IN CITY TRAFFIC. ALMOST CAUSING AN ACCIDENT
Incident date: Oct 30, 2020
WHILE DRIVING VEHICLE THERE IS A SUDDEN LOST OF ENGINE POWER AND VEHICLE WILL NOT ACCELERATE. SEVERAL WARNING INDICATORS COME UP ON THE DASH. WARNINGS ARE 'EMERGENCY BRAKE INOPERATIVE', 'TRACTION CONTROL INOPERATIVE, SEE OWNERS MANUAL', 'ICC INOPERATIVE. I'M GETTING ENGINE CODE P2128 'ACCELERATOR PEDAL POSITION SENSOR'. THE CAR IS NOT SAFE TO DRIVE. DEALER CANNOT/WILL NOT REPAIR THE PROBLEM.
Incident date: Jun 1, 2020
THE BACK HATCH DOOR DOES NOT ALWAYS OPEN WHEN EITHER USING THE CAR FAUB, BUTTON IN THE INTERIOR OR MANUALLY ON THE HATCH ITSELF. IT WILL PARTIALLY OPEN AND THEN IT WILL BEEP AND TRY AND CLOSE ON ITS OWN, MAKING IT DIFFICULT TO EITHER PUT SOMETHING IN OR TAKE OUT OF THE BACK OF CAR WITHOUT IT CLOSING ON YOUR HEAD BECAUSE THE SENSOR DOES NOT ALERT THAT I AM THERE. THEN TO CLOSE THE HATCH I HAVE TO F... Read more
Incident date: Oct 20, 2020
MY CAR INFINITI QX60 2017 THE HORN STARTED TO HONK WITH NO REASON IT WOULDN'T STOP HONKING 1ST TIME, 2ND TIME IT HAPPENED IT WAS COMING SMOG FROM THE HORNS AND NOW THE HORN WON'T WORK CHANGED THE HORN FUSE AND IT WILL BURN IT EVERY TIME SO IT HAS A SHORTCUT SOMEWHERE SO NOW WE HAVE A CAR WITH NO HORN UNTIL IS FIXED!
Incident date: Oct 20, 2020
MY CAR INFINITI QX60 2017 THE HORN STARTED TO HONK WITH NO REASON IT WOULDN'T STOP HONKING 1ST TIME, 2ND TIME IT HAPPENED IT WAS COMING SMOG FROM THE HORNS AND NOW THE HORN WON'T WORK CHANGED THE HORN FUSE AND IT WILL BURN IT EVERY TIME SO IT HAS A SHORTCUT SOMEWHERE SO NOW WE HAVE A CAR WITH NO HORN UNTIL IS FIXED!
Incident date: Oct 1, 2020
CAR ABRUPTLY STALLS WHILE DRIVING. HAS OCCURRED 3 TIMES. DRAMATICALLY INCREASING A CHANCE OF COLLISION. NAVIGATION ALWAYS GETS ME LOST. NAVIGATION AND OTHER SCREEN GOES BLACK AND RESTARTS WHILE DRIVING. AUDIO/RADIO COMES ON WHILE DRIVING ON IT'S OWN WHEN I WANT MUSIC OFF. TOUCH SCREEN APPLICATIONS LIKE CHANGING RADIO STATION, SWITCHING SCREENS DO NOT ALWAYS WORK. AUTO DOOR UNLOCK WITH THE KEYS DO ... Read more
Incident date: Oct 1, 2020
CAR ABRUPTLY STALLS WHILE DRIVING. HAS OCCURRED 3 TIMES. DRAMATICALLY INCREASING A CHANCE OF COLLISION. NAVIGATION ALWAYS GETS ME LOST. NAVIGATION AND OTHER SCREEN GOES BLACK AND RESTARTS WHILE DRIVING. AUDIO/RADIO COMES ON WHILE DRIVING ON IT'S OWN WHEN I WANT MUSIC OFF. TOUCH SCREEN APPLICATIONS LIKE CHANGING RADIO STATION, SWITCHING SCREENS DO NOT ALWAYS WORK. AUTO DOOR UNLOCK WITH THE KEYS DO ... Read more
Incident date: Sep 25, 2020
EVERYTHING RECALLED IS WRONG WITH MY CAR
Incident date: Sep 25, 2020
EVERYTHING RECALLED IS WRONG WITH MY CAR
Incident date: Sep 25, 2020
EVERYTHING RECALLED IS WRONG WITH MY CAR
Incident date: Sep 5, 2020
ON SEPTEMBER 5TH, I WAS DRIVING MY 2014 INFINITI Q50 AND ONCE IT REACHED 2ND OR 3RD GEAR, THE TRANSMISSION REVVED UP AND THE CAR LOCKED THE TIRES UP AND THREW US FORWARD LIKE IT WAS SLAMMED INTO A LOW GEAR. I HAD TO TOW THE CAR HOME 400 MILES AND DROPPED IT OFF AT THE INFINITI DEALER ON SEPTEMBER 7TH 2020. AS OF OCTOBER 24TH 2020, I STILL DON'T HAVE MY CAR BACK. I WAS INFORMED BY THE PARTS MAN... Read more
Incident date: Oct 1, 2020
FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOL... Read more
Incident date: Oct 1, 2020
FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOL... Read more
Incident date: Oct 1, 2020
FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOL... Read more
Incident date: Oct 24, 2020
I WAS DRIVING DOWN A THREE LANE ST WITH NO OTHERS CARS NEAR ME. NO CARS IN FRONT OR BEHIND OF ME. WHEN MY SUNROOF EXPLODED.
Incident date: Oct 16, 2019
MY 2013 JX 35,,BEEN RECALLED FOR AIR BAG MALFUNCTION,,KEEPS FLASHING,BROUGHT TO DEALER TWICE BUT AFTER FEW WEEKS COMES BACK,,AS OF NOW FLASHING WONT STOP,,MEANS IF THERES ACCIDENT WORRIED MIGHT NOT WORK,,LET ME KNOW IF THE AIR BAG WORK WITH THESE FLASHING,,THEN ITS OK,,BUT IF IT DOESNT RESPONSE THEN I NEED YOUR ASSISTANCE TO GET IT FIX
Incident date: Jul 6, 2020
I TURNED ON MY CAR IN MY DRIVEWAY ONE DAY AND THE AIRBAG LIGHT WAS ON. IT TURNS OUT THAT THE PASSENGER SEAT SENSOR HAS GONE BAD IN MY CAR. THE CAR HAS BEEN TAKEN CARE OF AND HAS 50,000 MILES. THIS SEEMS TO BE A VERY COMMON AND EXPENSIVE ISSUE AND SHOULD BE A RECALL. NOT TO MENTION THAT IF YOU'RE IN AN ACCIDENT AND HAVE A PASSENGER SITTING IN YOUR CAR, THEIR AIRBAGS WILL NOT DEPLOY RESULTING IN SER... Read more
Incident date: Jul 6, 2020
I TURNED ON MY CAR IN MY DRIVEWAY ONE DAY AND THE AIRBAG LIGHT WAS ON. IT TURNS OUT THAT THE PASSENGER SEAT SENSOR HAS GONE BAD IN MY CAR. THE CAR HAS BEEN TAKEN CARE OF AND HAS 50,000 MILES. THIS SEEMS TO BE A VERY COMMON AND EXPENSIVE ISSUE AND SHOULD BE A RECALL. NOT TO MENTION THAT IF YOU'RE IN AN ACCIDENT AND HAVE A PASSENGER SITTING IN YOUR CAR, THEIR AIRBAGS WILL NOT DEPLOY RESULTING IN SER... Read more
Incident date: Feb 13, 2018
BROKEN O-RING SEAL BETWEEN TRANSFER CASE AND CVT ASSEMBLY - TRANSMISSION FLUID LEAKING FROM TRANSFER CASE SEAL - THIS CAME UP AFTER 5YEARS OF THE CAR - JX35 WAS THE FIRS MODEL AND HAS MULTIPLE DEFECTS AND I BELIEVE THIS IS ONE OF THEM AS WE DO NOT SEE ISSUES WITH TRANSMISSION THIS CAME UP AT SERVICE CHECK
Incident date: Oct 10, 2020
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED WHILE DRIVING, THE VEHICLE SHUDDERED AND FAILED TO ACCELERATE ABOVE 15 MPH. THE VEHICLE WAS TOWED TO INFINITI OF GWINNETT (3090 SATELLITE BLVD, DULUTH, GA 30096, (678) 812-8500) WHERE THE MECHANIC DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE ... Read more
Incident date: Jun 25, 2013
DEAD BATTERY. REPLACED ALTERNATOR AND BATTERY, VEHICLE IS DEAD EVERY 2-3 DAYS. MANY OTHERS REPORT THE SAME ISSUE. INFINITI HAS AN "INFOTAINMENT SOFTWARE UPDATE" TO FIX THIS PROBLEM BUT HAVE NO FIX FOR OLDER VEHICLES.
Incident date: Oct 3, 2020
THE TRANSMISSION HAS FAILED MORE THAN ONCE ALREADY AND BASED ON MY RESEARCH I'VE COME TO BELIEVE THAT IT IS DUE TO THE COOLANT MIXING WITH TRANSMISSION FLUID IN THE RADIATOR.
Incident date: Oct 3, 2020
I HAD MY INFINITY 2016 QX 80 FOR 6 MONTHS AND THE BREAKS WENT OUT TO THE FLOOR. I WAS ONLY GOING OVER A SPEED HUMP, LUCKILY. I PULLED OVER AND THE CALIPER WAS AGAINST THE INSIDE OF THE RIM. I WAS TOLD THE PIN FELL OUT. VERY DANGEROUS!