Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Aug 5, 2020
AIRBAG DEFECTIVE AND MY DASH BOARD IS CRACKED
Incident date: Aug 5, 2020
AIRBAG DEFECTIVE AND MY DASH BOARD IS CRACKED
Incident date: Mar 20, 2019
PASSENGER AIR BAG LIGHT IS ON. SENSOR UNDER SEAT IS DEFECTIVE, WHICH HAS DISABLED THE AIR BAG FROM ACTIVATING IN AN ACCIDENT CREATING A DANGEROUS SITUATION. SEAT MUST BE REPLACED AT $7,000. THIS IS A KNOWN PROBLEM ON MANY CARS OF THIS MODEL. REPAIR COST IS EXCESSIVE. SHOULD BE A RECALL.
Incident date: Sep 1, 2011
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE REAR BRAKES CEASED. THERE WAS AN ABNORMAL SCRAPING NOISE DETECTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE ROTORS AND CALIPERS NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS... Read more
Incident date: Jul 8, 2020
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE FAILED TO RESPOND WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM UNDER THE HOOD OF THE VEHICLE. UPON INVESTIGATION, THE CONTACT BECAME AWARE OF A POSSIBLE FAILURE WITH THE FUEL RAIL SENSOR HOWEVER, THE VIN WAS NOT INCLUDED.... Read more
Incident date: Jul 28, 2020
PASSENGER AIR BAG SENSOR REMAINS ILLUMINATED WITH OR WITH OUT A PASSENGER IN THE PASSENGER SIDE SEAT. BAD SENSOR WITH THAT MAKE MODEL AND YEAR. THE VEHICLE HAS PREVIOUSLY BEEN RECALLED FOR THIS EXACT SAME ISSUE BUT THE PROBLEM PERSISTS. PLEASE ISSUE ANOTHER RECALL!
Incident date: Jul 6, 2020
NAVIGATION AND AUDIO SYSTEM MALFUNCTION, IT JUST STOP WORKING. I WAS TOLD ALL 2014 HAS THIS ISSUE AND I HAVE TO GET A NEW DCU INSTALLED. THE DCU IN THE 2014 AND 2015 HAS NOT BEEN WORKING.
Incident date: Jun 2, 2020
TL* THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING SHE REAR-ENDED A 2019 INFINITI QX50, WHICH ABRUPTLY STOPPED DUE TO THE AUTOMATIC EMERGENCY BRAKING SYSTEM. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY IN HER DAUGHTER'S VEHICLE. THE DRIVER DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED BUT NOT TOTALED. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE MA... Read more
Crash
Incident date: Jul 22, 2020
DIFFICULTY STOPPING. PINGING NOISE. REPLACED THE BRAKES BUT DIDN'T FIX THE ISSUE. VERY DANGEROUS AS IT'S VERY HARD TO BRAKE AND BRAKE LIGHT COMES ON. HAPPENED A COUPLE TIMES AND IT SEEMS TO RESET ONCE THE CAR IS SHUT OFF! VERY SCARY. HAPPENS OUT OF THE BLUE.
Incident date: Jul 25, 2020
PLACE THE CAR IN REVERSE TO BACK OUT OF A PARKING SPACE. WHEN I GOT TO MY STOPPING POINT I APPLIED MY BRAKES TO STOP TO SHIFT GEARS TO GO FORWARD. UPON PRESSING THE BRAKES THE VEHICLE WOULD NOT STOP AND CONTINUE TO ROLL BACKWARDS I PRESSED HARDER TO STOP THE VEHICLE IT DID NOT STOP IT ROLLED OVER A CURB AND BACKED INTO ANOTHER CAR BEFORE IT STOPPED. ONCE I TURNED OFF THE CAR AND RE-STARTED THE CAR... Read more
Crash
Incident date: Jul 24, 2020
FOR YEARS NOW MY INFINITI G37 DASHBOARD IS MELTING CAUSING OBSTRUCTION TO MY VISIBILITY. TODAY ON MY WAY FROM WORK THE GLARE WAS SO BAD I WAS SO CLOSE TO GETTING AN ACCIDENT. THE REFLECTION CAN SOMETIMES MAKE IT HARD TO SEE AT NIGHT! NOTHING WORKS I TRIED CLEANING IT WITH A WET RAG AND NOTHING WORKS. INFINITI SHOULD TAKE CARE OF THIS PROBLEM IT'S ABSURD HOW A 'LUXURY' COMPANY TENDS TO CUT CORNERS... Read more
Incident date: Jul 24, 2020
FOR YEARS NOW MY INFINITI G37 DASHBOARD IS MELTING CAUSING OBSTRUCTION TO MY VISIBILITY. TODAY ON MY WAY FROM WORK THE GLARE WAS SO BAD I WAS SO CLOSE TO GETTING AN ACCIDENT. THE REFLECTION CAN SOMETIMES MAKE IT HARD TO SEE AT NIGHT! NOTHING WORKS I TRIED CLEANING IT WITH A WET RAG AND NOTHING WORKS. INFINITI SHOULD TAKE CARE OF THIS PROBLEM IT'S ABSURD HOW A 'LUXURY' COMPANY TENDS TO CUT CORNERS... Read more
Incident date: Nov 8, 2019
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING, THE LOW BEAM AND HIGH BEAM HEADLIGHTS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO GREG ORR INFINITI LOCATED AT 8727 BUSINESS PARK DR, SHREVEPORT, LA 71105, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT SWITCH AND HEADLIGHT BULBS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE HEADLIGHT SWITCH AND BULBS W... Read more
Incident date: Jul 22, 2020
I WAS DRIVING DOWN THE ROAD, ONLY VEHICLE ON THE HIGHWAY AND IT WAS A CLEAR, HOT, AND SUNNY DAY. I HEARD A LOUD NOISE LIKE A GUNSHOT AND THEN COULD HEAR THE SOUND OF AIR LIKE RIDING WITH THE WINDOW DOWN. I LOOKED AROUND INSIDE MY CAR AND DIDN'T SEE ANYTHING SO I PULLED THE SHADE A LITTLE FROM THE SUNROOF AND IT WAS SHATTERED.
Incident date: Feb 20, 2020
I AM LOCATED IN RUSSIA, AND THE LOCAL INFINITI DEALER DOES NOT PERFORM RECALL COMPANIES ON MY CAR.
Incident date: Feb 20, 2020
I AM LOCATED IN RUSSIA, AND THE LOCAL INFINITI DEALER DOES NOT PERFORM RECALL COMPANIES ON MY CAR.
Incident date: Feb 20, 2020
I AM LOCATED IN RUSSIA, AND THE LOCAL INFINITI DEALER DOES NOT PERFORM RECALL COMPANIES ON MY CAR.
Incident date: Jul 22, 2020
PASSENGER AIRBAG SENSOR HAS FAILED AND THE DEALER HAS QUOTED ME A PRICE OF $7019 TO REPAIR IT, SAYING THE SEAT HAS TO BE REPLACED. THE COST IS EXORBITANT, AND APPROACHES TO HE TOTAL VALUE OF THE CAR. THIS IS A DEFECT OF THE PART AND THE MANUFACTURING PROCESS THAT CONSUMERS SHOULD NOT HAVE TO BARE.
Incident date: Jul 22, 2020
PASSENGER AIRBAG SENSOR HAS FAILED AND THE DEALER HAS QUOTED ME A PRICE OF $7019 TO REPAIR IT, SAYING THE SEAT HAS TO BE REPLACED. THE COST IS EXORBITANT, AND APPROACHES TO HE TOTAL VALUE OF THE CAR. THIS IS A DEFECT OF THE PART AND THE MANUFACTURING PROCESS THAT CONSUMERS SHOULD NOT HAVE TO BARE.
Incident date: Jul 22, 2020
PASSENGER AIRBAG SENSOR HAS FAILED AND THE DEALER HAS QUOTED ME A PRICE OF $7019 TO REPAIR IT, SAYING THE SEAT HAS TO BE REPLACED. THE COST IS EXORBITANT, AND APPROACHES TO HE TOTAL VALUE OF THE CAR. THIS IS A DEFECT OF THE PART AND THE MANUFACTURING PROCESS THAT CONSUMERS SHOULD NOT HAVE TO BARE.
Incident date: Jan 1, 2016
THE INFINITI'S FIRST GENERATION FX35 ARE KNOW TO HAVE MELTING DASH BECAUSE INFINITI USED INFERIOR MATERIALS. ITS MELTING AND POSES A SAFETY HAZARD WHILE DRIVING. INFINITI, NISSAN HAS ACKNOWLEDGED THERE WAS A PROBLEM, BUT DID NOT DO A PROPER RECALL SUCH AS TOYOTA FOR THEIR SAME ISSUE WITH THEIR MELTING DASHES.
Incident date: Jul 17, 2020
AIRBAG LIGHT ILLUMINATED; INFINITI DEALER SAID NEED TO REPLACE BOTH FRONT SEATS AT COST OF $15,000 TO FIX (REPLACE) FAULTY AIRBAG SENSORS. LOW MILEAGE 2011 VEHICLE (62,199); NO ACCIDENTS OR PROBLEMS THAT CAUSED THE AIRBAG LIGHT TO ILLUMINATE. DEALER SAYS AIRBAGS WILL NOT WORK, AND ONLY FIX IS REPLACEMENT OF BOTH FRONT SEATS. ONLINE SEARCH TURNS UP MANY INFINITI OWNERS WITH SAME ISSUE.
Incident date: Jul 17, 2020
AIRBAG LIGHT ILLUMINATED; INFINITI DEALER SAID NEED TO REPLACE BOTH FRONT SEATS AT COST OF $15,000 TO FIX (REPLACE) FAULTY AIRBAG SENSORS. LOW MILEAGE 2011 VEHICLE (62,199); NO ACCIDENTS OR PROBLEMS THAT CAUSED THE AIRBAG LIGHT TO ILLUMINATE. DEALER SAYS AIRBAGS WILL NOT WORK, AND ONLY FIX IS REPLACEMENT OF BOTH FRONT SEATS. ONLINE SEARCH TURNS UP MANY INFINITI OWNERS WITH SAME ISSUE.
Incident date: Jan 29, 2020
I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT
Incident date: Jan 29, 2020
I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT
Incident date: Jan 29, 2020
I HAD 2 RIGHT SIDE HEADLIGHTS BLOWN OUT THE LED AND INFINITI SAYS THIS NEVER HAPPENS BUT IT HAPPEN TO ME 2 TIMES ON THE SAME EXACT SIDE AND THE LIGHTS INSIDE MY CAR FLECKER AND BURN OUT
Incident date: Jul 3, 2020
WHILE DRIVING THE VEHICLE TO WORK I STARTED EXPERIENCING A CLUNKING SOUND FROM UNDER THE VEHICLE LIKE I HAD SOMETHING STUCK UNDER IT. THE VEHICLE HAS NEVER BEEN OFF ROAD OR NEGLECTED. IT SEEMS LIKE A VERY POOR DESIGN ASPECT THAT SHOWS EARLY IN OWNERSHIP, SHAME ON INFINITI FOR POOR CRAFTSMANSHIP IN A MOST VITAL PART!!!!!!
Incident date: Jan 15, 2019
THE COMPUTER FOR NAVIGATION AND ALSO THE SOUND SYSTEM AND WHO KNOWS WHAT ELSE JUST STOPPED WORKING. I RAN IT THROUGH A CAR WASH AND THE COMPUTER WAS WORKING BEFORE AND AFTER I LEFT THE CAR WASH AND THE COMPUTER HAS NOT WORKED SINCE..
Incident date: Jul 12, 2020
DASHBOARD MATERIAL APPEARS AS IF IT IS MELTING, OOZING OUT VERY STICKY UNKNOWN SUBSTANCE (TOXIC?) THAT CREATES VERY SHINY SURFACE. FOR A CAR OF ITS AGE, STILL HAS THAT NEW SMELL AS IF FROM OUT GASSING. THE SHINY SURFACE REFLECTS LIGHT TO THE WINDSHIELD OBSCURING A CLEAR VIEW THROUGH IT, BLOCKING ABILITY TO SEE OBJECTS, ESPECIALLY UNDER CERTAIN CONDITIONS OF LIGHT SOURCE AND BACKGROUND. THERE HA... Read more
Incident date: Jul 12, 2020
DASHBOARD MATERIAL APPEARS AS IF IT IS MELTING, OOZING OUT VERY STICKY UNKNOWN SUBSTANCE (TOXIC?) THAT CREATES VERY SHINY SURFACE. FOR A CAR OF ITS AGE, STILL HAS THAT NEW SMELL AS IF FROM OUT GASSING. THE SHINY SURFACE REFLECTS LIGHT TO THE WINDSHIELD OBSCURING A CLEAR VIEW THROUGH IT, BLOCKING ABILITY TO SEE OBJECTS, ESPECIALLY UNDER CERTAIN CONDITIONS OF LIGHT SOURCE AND BACKGROUND. THERE HA... Read more
Incident date: Jun 1, 2020
WAS DRIVING MY VEHICLE AND FIRST NOTICED A DROP IN FUEL ECONOMY. LATER IT WAS LOSING POWER AND STALLING. GAVE ME P0090 AND P0087 CODES. HAPPENED IN BOTH DRIVING AND STATIONARY POSITIONS. TURNS OUT MY HIGH PRESSURE FUEL PUMP IS BAD.
Incident date: Jul 11, 2020
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE REMAINED ON THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS SCHEDULED TO BE TOWED TO A DEALER WHICH WAS STILL PENDING. THE DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Incident date: Jul 10, 2020
I WAS DRIVING ON A HIGHWAY AT 55MPH AND STARTED TO BRAKE TO MAKE A RIGHT HAND TURN AND THE ENGINE DIED. THIS HAPPENED TWICE IN TWO DAYS. THE CHECK ENGINE LIGHT ALONG WITH THE SLIP AND VDC LIGHT CAME ON. THIS TURNS OUT TO BE A COMMON PROBLEM WITH NISSAN AND THEY RECALLED SOME CARS FOR IT. IT'S EITHER THE CAMSHAFT OR CRANKSHAFT POSITION SENSOR. THIS IS A VERY SERIOUS SITUATION. IM JUST GLAD I WASN'T... Read more
Incident date: Jul 10, 2020
THE TRANSMISSION WAS REALLY BAD ON THE FREEWAY
Incident date: Jul 11, 2020
WHEN I ACCELERATE THE TRANSMISSION SHUTTERS. THE TRANSMISSION JUMPING IN AND OUT OF GEAR . WHEN I GIVE IT GAS THE CAR STARTS JERKING.
Incident date: Jul 9, 2020
WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY ... Read more
Incident date: Jul 9, 2020
WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY ... Read more
Incident date: Jul 9, 2020
WHILE DRIVING MY CAR LOSSES NORMAL SPEED AND STOPS RESPONDING TO ME TRYING TO ACCELERATE EVEN AFTER I HIT THE PEDAL ALL THE WAY TO THE FLOOR, CAR KEEPS SLOWLY MOVING BUT DOESN'T PICK UP THE SPEED. SOMETIMES ITS JERKING ON ITS OWN AND DO NOT RESPOND TO MY PRESSURE ON THE GAS PEDAL. SEESM TO BE REALATED TO SIMILAR ISSUE THAT THEY HAVE WITH Q50 CARS "ENGINE CONTROL MODULE (ECM) MAY TEMPORARILY ... Read more
Incident date: Nov 28, 2019
11/28/2019: THE NAVIGATION SYSTEM/CENTER STACK RESET AND IMMEDIATELY AFTER ALL THE DASH LIGHTS LIT UP AND THE VEHICLE WENT INTO LIMP MODE. THE VEHICLE WAS BLOCKS AWAY FROM HOME AND WE WERE ABLE TO DRIVE IT BACK WITHOUT ISSUE. TOOK IT TO AN INFINITI DEALER WHO SAID IT WAS TRANSMISSION RELATED. REPAIRS WERE DECLINED AS THIS DID NOT SOUND ACCURATE AND I WANTED A SECOND OPINION. TRANSMISSION SHOP... Read more
Incident date: Jun 1, 2020
AIR BAG PASSENGER SENSOR DEFECTIVE, VERY COMMON OCCURRENCE WITH NISSAN/INFINITI VEHICLES. SENSOR FAILS RANDOMLY
Incident date: Jun 1, 2020
AIR BAG PASSENGER SENSOR DEFECTIVE, VERY COMMON OCCURRENCE WITH NISSAN/INFINITI VEHICLES. SENSOR FAILS RANDOMLY
Incident date: Jul 3, 2020
THE CAR DOES NOT SHIFT TO NEUTRAL WITHOUT A GREAT DEAL OF DIFFICULTY. COULD NOT GET THE CAR INTO NEUTRAL WHILE GOING INTO A CARWASH.
Incident date: Jun 1, 2019
WHEN MY CAR IS IN MOTION AND I GO OVER ANY BUMPS IT PULLS THE BACK END OF CAR MY TO THE SIDE AND BOUNCES AROUND SO MUCH THAT I ALMOST DON'T HAVE CONTROL OF MY CAR.THIS WILL PULL SO MUCH IT TAKE ME TO THE SIDE OF THE LAND IM CURRENTLY IN I HAVE TO MAKE SURE I LOOK OUT FOR BUMPS IN THE ROAD AND MAKE SURE I SLOW DOWN BELOW THE SPEED LIMIT SO I CAN KEEP CONTROL OF THE CAR. THIS CAUSES MY ABS TO TURN O... Read more
Incident date: Jun 1, 2019
WHEN MY CAR IS IN MOTION AND I GO OVER ANY BUMPS IT PULLS THE BACK END OF CAR MY TO THE SIDE AND BOUNCES AROUND SO MUCH THAT I ALMOST DON'T HAVE CONTROL OF MY CAR.THIS WILL PULL SO MUCH IT TAKE ME TO THE SIDE OF THE LAND IM CURRENTLY IN I HAVE TO MAKE SURE I LOOK OUT FOR BUMPS IN THE ROAD AND MAKE SURE I SLOW DOWN BELOW THE SPEED LIMIT SO I CAN KEEP CONTROL OF THE CAR. THIS CAUSES MY ABS TO TURN O... Read more
Incident date: Mar 2, 2020
NO AIR ON DRIVER SIDE BLOWING HOT AIR! BLEND DOOR ACTUATOR NOT WORKING DO NOT WORK AT ALL
Incident date: Mar 2, 2020
NO AIR ON DRIVER SIDE BLOWING HOT AIR! BLEND DOOR ACTUATOR NOT WORKING DO NOT WORK AT ALL
Incident date: Jun 5, 2020
DATING BACK TO NOVEMBER 2019, MY VEHICLE'S AUTOMATIC EMERGENCY BRAKING HAVE ENGAGED 3 TIMES WITHOUT REASONABLE CAUSE AT SPEEDS THAT VARY FROM 40-70 MPH. THE FIRST TWO INCIDENTS WERE ON NORMAL CITY ROADS GOING APPROXIMATELY 40-45 MPH. THE LAST INCIDENT (JUNE 2020) HAPPENED WHILE DRIVING ON A HIGHWAY, WITH NO TRAFFIC AROUND, GOING ~70 MPH AND MY VEHICLE ALMOST CAME TO A COMPLETE STOP. THE FIRST TIME... Read more
Incident date: Jun 5, 2020
DATING BACK TO NOVEMBER 2019, MY VEHICLE'S AUTOMATIC EMERGENCY BRAKING HAVE ENGAGED 3 TIMES WITHOUT REASONABLE CAUSE AT SPEEDS THAT VARY FROM 40-70 MPH. THE FIRST TWO INCIDENTS WERE ON NORMAL CITY ROADS GOING APPROXIMATELY 40-45 MPH. THE LAST INCIDENT (JUNE 2020) HAPPENED WHILE DRIVING ON A HIGHWAY, WITH NO TRAFFIC AROUND, GOING ~70 MPH AND MY VEHICLE ALMOST CAME TO A COMPLETE STOP. THE FIRST TIME... Read more
Incident date: Mar 2, 2020
THE CRUISE CONTROL IS VERY ABRUPTED WHEN ENGAGING THE RESUME FEATURE. THE CRUISE WILL CAUSE THE TRANSMISSION TO DOWNSHIFT AND ENGINE TO REV ABOVE 5000 RPMS FOR JUST A COUPLE OF MPH SPEED INCREASE. I BELIEVE THIS A DESIGN FLAW THAT COULD CAUSE A DRIVER TO LOSE CONTROL OF THE CAR.
Incident date: Jun 23, 2020
THERE IS SOMETHING WRONG WITH EITHER THE ACCELERATION, ELECTRICAL OR THROTTLE. WHILE PARKING THE VEHICLE AND APPLYING THE BREAKS, THE VEHICLE SPEED FORWARD AT HIGH SPEED AND WOULD NOT STOP EVEN WITH APPLYING THE BREAKS. IT CRASHED ME AND MY DAUGHTER INTO A BRICK BUILDING AT HIGH SPEED. THE WITNESS SAID HE HAD NEVER SEEN ANYTHING LIKE IT BEFORE AND HE WAS A MECHANIC AND AUTO BODY SPECIALIST. HE SAI... Read more
Crash
1 injured