Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Dec 3, 2020
THE AIR BAG LIGHT JUST POPPED UP ON MY DASH BOARD
Incident date: Dec 27, 2020
II BOUGHT THIS VEHICLE IN 2019 WITH 16K ON IT THEY REPLACED THE TRANSFER CASE, WITH 73K ON IT I HAD TO REPLACE SAME TRANSFER CASE AGAIN, NOW WITH 93K ITS HAS LEAKED AGAIN. THIS IS A EXPENSIVE VENTURE AS 4 OTHER VEHICLE OWNERS ARE SUFFERING WITH THE SAME PROBLEM
Incident date: Jan 4, 2021
I PROCEEDED FROM A STOP SIGN AND ONCE I MADE IT TO MY DESTINATION WHICH WAS LESS THAN A 1/4 MILE THE CAR STARTED SPUTTERING ONCE I PULLED IN THE YARD. THE CHECK ENGINE LIGHT CAME ON, SO I LEFT TO GO BACK TO MY HOUSE AND IT STARTED ACTING FINE. I COULD SMELL FULL IN THE CABIN. I WAS COMING HOME ONE NIGHT AND IT DID THE SAME THING EXCEPT THE ENGINE LIGHT DIDN'T COME ON. THIS IS THE SECOND Q50 THAT H... Read more
Incident date: Jan 4, 2021
I PROCEEDED FROM A STOP SIGN AND ONCE I MADE IT TO MY DESTINATION WHICH WAS LESS THAN A 1/4 MILE THE CAR STARTED SPUTTERING ONCE I PULLED IN THE YARD. THE CHECK ENGINE LIGHT CAME ON, SO I LEFT TO GO BACK TO MY HOUSE AND IT STARTED ACTING FINE. I COULD SMELL FULL IN THE CABIN. I WAS COMING HOME ONE NIGHT AND IT DID THE SAME THING EXCEPT THE ENGINE LIGHT DIDN'T COME ON. THIS IS THE SECOND Q50 THAT H... Read more
Incident date: Jan 4, 2021
I WAS DRIVING ON THE INTERSTATE AND MY VEHICLE STARTED ACTING LIKE IT WASN'T CHANGING INTO GEARS. RPM WAS BARELY MOVING. I SUSPECT IT'S THE TRANSMISSION.
Incident date: Jan 5, 2021
BEEN HAVING PROBLEMS LATELY WITH THE ENGINE LIGHT COMING ON AND THE SLIP AND VDC LIGHT ALSO
Incident date: Jan 5, 2021
BEEN HAVING PROBLEMS LATELY WITH THE ENGINE LIGHT COMING ON AND THE SLIP AND VDC LIGHT ALSO
Incident date: Jan 5, 2021
BEEN HAVING PROBLEMS LATELY WITH THE ENGINE LIGHT COMING ON AND THE SLIP AND VDC LIGHT ALSO
Incident date: Dec 30, 2020
THE DASHBOARD HAS BEEN CRACKING WITH INFINITI OFFER NO HELP. NOW I ATTEMPTED ANOTHER TIME TO ADDRESS THE ISSUE WITH THEM, AND THE CRACKING HAS HAPPENED IN THE PASSENGER AIRBAG AREA, WHERE MY CONCERN IS SHOULD THIS AIRBAG DEPLOY, THERE WILL BE SHARP DASHBOARD PLASTIC FLYING AS A RESULT.
Incident date: Dec 30, 2020
THE DASHBOARD HAS BEEN CRACKING WITH INFINITI OFFER NO HELP. NOW I ATTEMPTED ANOTHER TIME TO ADDRESS THE ISSUE WITH THEM, AND THE CRACKING HAS HAPPENED IN THE PASSENGER AIRBAG AREA, WHERE MY CONCERN IS SHOULD THIS AIRBAG DEPLOY, THERE WILL BE SHARP DASHBOARD PLASTIC FLYING AS A RESULT.
Incident date: Jan 4, 2020
THE VEHICLE WILL LOSE POWER TO THE BRAKES WHILE DRIVING INTERMITTENTLY. WHEN PROBLEM OCCURS YOU WILL LOSE POWER STEERING AND PRESSURE TO BRAKING SYSTEM. ALSO THE DRIVER HID HEADLAMP GETS MOISTURE IN IT WHENEVER IT RAINS. I HAVE HAD TO REPLACE THE HID BULB ABOUT 6 TIMES IN THE PAST YEAR. ALSO THERE SEEMS TO BE AN ELECTRICAL ISSUE WITH THE ONBOARD COMPUTER THAT CAUSES THE TACHOMETER TO NOT WORK ... Read more
Incident date: Jan 4, 2020
THE VEHICLE WILL LOSE POWER TO THE BRAKES WHILE DRIVING INTERMITTENTLY. WHEN PROBLEM OCCURS YOU WILL LOSE POWER STEERING AND PRESSURE TO BRAKING SYSTEM. ALSO THE DRIVER HID HEADLAMP GETS MOISTURE IN IT WHENEVER IT RAINS. I HAVE HAD TO REPLACE THE HID BULB ABOUT 6 TIMES IN THE PAST YEAR. ALSO THERE SEEMS TO BE AN ELECTRICAL ISSUE WITH THE ONBOARD COMPUTER THAT CAUSES THE TACHOMETER TO NOT WORK ... Read more
Incident date: Jan 4, 2020
THE VEHICLE WILL LOSE POWER TO THE BRAKES WHILE DRIVING INTERMITTENTLY. WHEN PROBLEM OCCURS YOU WILL LOSE POWER STEERING AND PRESSURE TO BRAKING SYSTEM. ALSO THE DRIVER HID HEADLAMP GETS MOISTURE IN IT WHENEVER IT RAINS. I HAVE HAD TO REPLACE THE HID BULB ABOUT 6 TIMES IN THE PAST YEAR. ALSO THERE SEEMS TO BE AN ELECTRICAL ISSUE WITH THE ONBOARD COMPUTER THAT CAUSES THE TACHOMETER TO NOT WORK ... Read more
Incident date: Nov 11, 2019
WHEN THE STEERING WHEEL IS ADJUSTED TO A NORMAL SETTING THE CASING POPS AND IT BECOMES VERY DIFFICULT TO TURN THE WHEEL.
Incident date: Jan 2, 2014
DASH IS CRACKING AND PEELING IN SEVERAL AREAS
Incident date: Dec 21, 2020
UPON STARTING THE 2009 G37 WITH JUST OVER 73K MILES ON IT, THE AIRBAG LIGHT BEGAN FLASHING.THE FOLLOWING WEEK, ON DECEMBER 28, 2020, I TOOK THE CAR TO SEWELL INFINITI OF FT. WORTH TO HAVE THE PROBLEM DIAGNOSED. THE FAULT CODE "B1018 OCCUPANT SENSOR UNIT FAIL" WAS FOUND. THE ONLY REMEDY IS TO REPLACE THE PASSENGER SEAT LOWER CUSHION ASSEMBLY FOR $6575.89. THE UPSHOT IS THE CAR IS UNSAFE TO DRIVE W... Read more
Incident date: Dec 13, 2020
THE PASSENGER AIRBAG LIGHT IS BLINKING DUE TO A FAULTY SENSOR CONTAINED IN THE PASSENGER SEAT. IF THIS LIGHT DOES NOT TURN OFF, NO AIRBAGS WILL DEPLOY IN THE EVENT OF AN ACCIDENT, WHICH IS A HUGE SAFETY ISSUE. INFINITI CHARGES MORE THAN $7000 TO REPLACE THE SENSOR AND THE SEAT TO FIX THIS OUT OF WARRANTY. INFINITI REFUSES TO DO A RECALL FOR THIS ISSUE WHICH HAS BEEN FOUND TO BE VERY COMMON IN NISS... Read more
Incident date: Dec 13, 2020
THE PASSENGER AIRBAG LIGHT IS BLINKING DUE TO A FAULTY SENSOR CONTAINED IN THE PASSENGER SEAT. IF THIS LIGHT DOES NOT TURN OFF, NO AIRBAGS WILL DEPLOY IN THE EVENT OF AN ACCIDENT, WHICH IS A HUGE SAFETY ISSUE. INFINITI CHARGES MORE THAN $7000 TO REPLACE THE SENSOR AND THE SEAT TO FIX THIS OUT OF WARRANTY. INFINITI REFUSES TO DO A RECALL FOR THIS ISSUE WHICH HAS BEEN FOUND TO BE VERY COMMON IN NISS... Read more
Incident date: Dec 13, 2020
THE PASSENGER AIRBAG LIGHT IS BLINKING DUE TO A FAULTY SENSOR CONTAINED IN THE PASSENGER SEAT. IF THIS LIGHT DOES NOT TURN OFF, NO AIRBAGS WILL DEPLOY IN THE EVENT OF AN ACCIDENT, WHICH IS A HUGE SAFETY ISSUE. INFINITI CHARGES MORE THAN $7000 TO REPLACE THE SENSOR AND THE SEAT TO FIX THIS OUT OF WARRANTY. INFINITI REFUSES TO DO A RECALL FOR THIS ISSUE WHICH HAS BEEN FOUND TO BE VERY COMMON IN NISS... Read more
Incident date: Dec 1, 2020
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Incident date: Dec 1, 2020
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Incident date: Dec 1, 2020
CHASSIS CONTROL SYSTEM ERROR MESSAGE COMES UP. NORMAL DRIVING. PARKED AND NEXT DAY ERROR MESSAGE DISPLAYS. DRIVING NOT YET AFFECTED. DEALERSHIP SAYS THEY KNOW OF ERROR MESSAGE.
Incident date: Dec 22, 2020
WE OWN THIS VEHICLE FOR ALMOST THREE YEARS, SEVERAL TIME THE TRANSMISSION SEEMS SLUGGISH, SHUTTER, AND STOP IN HIGH WAYS WHILE IT ALMOST CAUSED SEVERAL ACCIDENTS. I PULLED IT ON SIDE GET IT TOWED TO DEALERSHIP AND WAS TOLD THE TRANSMISSION FAILED AND TOLD TO CALL INFINITI CONSUMER SERVICES, I DID THAT BUT WAS TOLD TO BAD WE CAN'T DO ANYTHING, IT SEEMS THAT SEVERAL OWNERS HAVE THE SAME KIND OF ISSU... Read more
Incident date: Sep 12, 2020
WHILE DRIVING THE CAR I NOTICED THAT EVERY TIME I HIT A BUMP OR DIP IN THE ROAD, IT FEELS LIKE I AM GOING TO LOSE CONTROL OF THE VEHICLE. THE CAR IS EXTREMELY HARD TO CONTROL WHEN HITTING A BUMP ON THE STREET OR HIGHWAY AND IT'S SCARY. I ALSO NOTICED THAT THE CAR JERKS VIOLENTLY WHEN CHANGING GEARS IN THE AUTOMATIC TRANSMISSION. I BOUGHT THE CAR IN MAY OF THIS YEAR, ITS UNDER 100K MILES. I CON... Read more
Incident date: Sep 12, 2020
WHILE DRIVING THE CAR I NOTICED THAT EVERY TIME I HIT A BUMP OR DIP IN THE ROAD, IT FEELS LIKE I AM GOING TO LOSE CONTROL OF THE VEHICLE. THE CAR IS EXTREMELY HARD TO CONTROL WHEN HITTING A BUMP ON THE STREET OR HIGHWAY AND IT'S SCARY. I ALSO NOTICED THAT THE CAR JERKS VIOLENTLY WHEN CHANGING GEARS IN THE AUTOMATIC TRANSMISSION. I BOUGHT THE CAR IN MAY OF THIS YEAR, ITS UNDER 100K MILES. I CON... Read more
Incident date: Sep 12, 2020
WHILE DRIVING THE CAR I NOTICED THAT EVERY TIME I HIT A BUMP OR DIP IN THE ROAD, IT FEELS LIKE I AM GOING TO LOSE CONTROL OF THE VEHICLE. THE CAR IS EXTREMELY HARD TO CONTROL WHEN HITTING A BUMP ON THE STREET OR HIGHWAY AND IT'S SCARY. I ALSO NOTICED THAT THE CAR JERKS VIOLENTLY WHEN CHANGING GEARS IN THE AUTOMATIC TRANSMISSION. I BOUGHT THE CAR IN MAY OF THIS YEAR, ITS UNDER 100K MILES. I CON... Read more
Incident date: Dec 21, 2020
VEHICLE WAS IN MOTION ON A CITY STREET WHEN THE ENGINE SEEMED TO ACQUIRE A LIFE OF ITS OWN AND SPED UP, UNRESPONSIVE TO DRIVERS APPLICATION OF BRAKES FOR SEVERAL SECONDS.AS DRIVER BROUGHT THE VEHICLE TO A STOP, A PUFF OF WHITE SMOKE EMERGED FROM UNDER THE HOOD.
Fire
Incident date: Dec 21, 2020
VEHICLE WAS IN MOTION ON A CITY STREET WHEN THE ENGINE SEEMED TO ACQUIRE A LIFE OF ITS OWN AND SPED UP, UNRESPONSIVE TO DRIVERS APPLICATION OF BRAKES FOR SEVERAL SECONDS.AS DRIVER BROUGHT THE VEHICLE TO A STOP, A PUFF OF WHITE SMOKE EMERGED FROM UNDER THE HOOD.
Fire
Incident date: Dec 21, 2020
VEHICLE WAS IN MOTION ON A CITY STREET WHEN THE ENGINE SEEMED TO ACQUIRE A LIFE OF ITS OWN AND SPED UP, UNRESPONSIVE TO DRIVERS APPLICATION OF BRAKES FOR SEVERAL SECONDS.AS DRIVER BROUGHT THE VEHICLE TO A STOP, A PUFF OF WHITE SMOKE EMERGED FROM UNDER THE HOOD.
Fire
Incident date: Dec 20, 2020
TRAVELING ON A SLIGHT INCLINE ON A CITY STREET AT 15 TO 25 MPH THE VEHICLE HAS SEVERE SHUDDERS\STUTTERS\JERKING AND HAS POOR ACCELERATION THAT PREVENTS THE DRIVER FROM MANEUVERING AND AVOIDING OTHER VEHICLES.
Incident date: Nov 4, 2020
WHEN THE VEHICLE IS STOPPED ON A MODERATE GRADE HILL IT WILL NOT GO FORWARD WHEN THE ACCELERATOR IS PUSHED. THE MOTOR RPMS INCREASE BUT NO POWER IS TRANSMITTED TO THE WHEELS. THE CAR MUSH BE ALLOWED TO ROLL BACKWARDS BEFORE THE TRANSMISSION ENGAGES AND MOVES THE CAR FORWARD.
Incident date: Dec 19, 2020
WHILE I WAS TRAVELING ON THE HIGHWAY AT 70MPH, THE GLASS FROM MY SUNROOF FLEW OFF OF MY VEHICLE ONTO ON COMING TRAFFIC. THERE IS NO ACTIVE RECALL FOR THIS AND IT SEEMS THAT MAY OTHER PEOPLE HAVE HAD THIS SAME ISSUE.
Incident date: Dec 19, 2020
WHILE I WAS TRAVELING ON THE HIGHWAY AT 70MPH, THE GLASS FROM MY SUNROOF FLEW OFF OF MY VEHICLE ONTO ON COMING TRAFFIC. THERE IS NO ACTIVE RECALL FOR THIS AND IT SEEMS THAT MAY OTHER PEOPLE HAVE HAD THIS SAME ISSUE.
Incident date: May 1, 2020
MY CAR LEAKS FUEL UNDER REAR IF I AM FUELING. THE PUMP SHUTS OFF AND I HAVE TO DO A TINY AMOUNT AT A TIME. CAN ONLY ADD 2 TO 3 GALLONS OF FUEL. CAR WAS ON RECALL LIST FOR ALL 7 RECALLS AND VIN. CHECK SAYS ALL HAVE BEEN FIXED BY PREVIOUS OWNER. THE SAME PROBLEMS ARE HAPPENING AGAIN. YOU SHOULD DO ANOTHER RECALL.
Incident date: Dec 4, 2020
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO SANDY SANSING NISSAN LOCATED AT 3100 S. MCKENZIE ST, FOLEY, AL 36535 WHO DIAGNOSED THAT THE AIR BAG SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE F... Read more
Incident date: Nov 21, 2020
PAINT ON HOOD OF VEHICLE IS CHIPPING OFF. NOTICED AFTER WASHING VEHICLE IN DRIVE THROUGH CAR WASH WHICH INTAILED HIGH PRESSURE WASH.
Incident date: Dec 30, 2019
MY 2019 Q70L HAS HEATED STEERING WHEEL. WHEN IT SAYS "HEATED" I DID KNOW IT WAS GOING TO BE THIS HOT. AT THE SAME TIME ON MY SPOUSE 2020 QX60 IT WORKS PERFECT. THE CONNECTING POINT ON THE STEERING IS THE MOST HEAT. AS YOU MOVE THE PALM ITS NOT THAT MUCH. I DID MENTION IT TO THE SERVICE CENTER. THEY DON'T HAVE AN ANSWER. THEY SAY ITS NORMAL. BUT FROM MY EXPERIENCE FROM MY PREVIOUS VEHICLES ITS NOT.... Read more
Incident date: Nov 28, 2020
I HYDROPLANED MY VEHICLE WHILE DRIVE BETWEEN 55-60 MPH OF INTERSTATE 10 IN HOUSTON, TX ON 11/28/2020. I SLIDE ACROSS FOUR LANES AND FRONT END COLLIDED WITH A CONCRETE BARRIER. NOT ONE OF MY AIRBAGS DEPLOYED. THE FRAME WAS BENT AND RIPPED NEXT TO THE SENSORS AND I REPORTED THIS TO NISSAN/INFINITI. MY INSURANCE CRASH INVESTIGATOR AND THE BODY SHOP ALL STATED MY AIRBAGS SHOULD HAVE DEPLOYED. THE NISS... Read more
Crash
1 injured
Incident date: Dec 10, 2020
DRIVER SEAT SUDDENLY FELL DOWN AND TOWARD THE LEFT. THIS HAPPENED AS I ENTERED THE CAR WHILE IT WAS PARKED. NOW THE SEAT SITS LOW TO THE FLOOR AND TILTED TO THE SIDE. SEAT CAN BE EASILY MOVED SIDE TO SIDE BY HAND. SEAT LIFT SYSTEM SEEMS NON FUNCTIONAL.
Incident date: Oct 31, 2020
AFTER PURCHASING THE VEHICLE USED, I BEEN EXPERIENCING ISSUES WITH THE VEHICLE. THE SERVICE ENGINE SOON INDICATOR HAS ILLUMINATED ON THE DASHBOARD AFTER TWO WEEKS OF THE PURCHASE. I TOOK THE VEHICLE TO VALVOLINE FOR THE OIL CHANGE SERVICE, AND THE LIGHT WAS STILL ILLUMINATED. NOTIFIED MY PERSONAL MECHANIC OF THE ISSUE AS WELL AS THE DEALER. TOOK THE VEHICLE TO AUTOZONE AND USED THEIR FREE DIAGNOST... Read more
Incident date: Oct 31, 2020
AFTER PURCHASING THE VEHICLE USED, I BEEN EXPERIENCING ISSUES WITH THE VEHICLE. THE SERVICE ENGINE SOON INDICATOR HAS ILLUMINATED ON THE DASHBOARD AFTER TWO WEEKS OF THE PURCHASE. I TOOK THE VEHICLE TO VALVOLINE FOR THE OIL CHANGE SERVICE, AND THE LIGHT WAS STILL ILLUMINATED. NOTIFIED MY PERSONAL MECHANIC OF THE ISSUE AS WELL AS THE DEALER. TOOK THE VEHICLE TO AUTOZONE AND USED THEIR FREE DIAGNOST... Read more
Incident date: Dec 8, 2020
AIRBAG SENSOR FOR THE PASSENGER SIDE HAS GONE BAD RESULTING IN THE AIRBAG NOT DEPLOYING IF IN AN ACCIDENT. STATIONARY. REPAIR COST OS OVER $9,000.00. AFTER RESEARCH HAVE FOUND THAT THIS SEEMS TO BE A MANUFACTURES DEFECT BUT NO RECALL HAS BEEN ISSUED FOR THE YEAR AND MODEL.
Incident date: Oct 19, 2020
OUR FRONT RIGHT BUMPER WAS JUST SLIGHTLY DAMAGED WHEN BACK OUT OF OUR GARAGE. IT WAS VERY MILD COSMETIC DAMAGE THAT OCCURRED AT ONLY A SPEED OF PERHAPS 5 MPH. ORIGINAL BODY WORK ESTIMATES CAME IN AT $2,000 ONLY TO SPIRAL OUT OF CONTROL WITH THE STEERING MODULES BEING REPLACED THEM STEERING RACK BEFORE THE CAR WAS ULTIMATELY TOTALED AS THE STEERING PROGRAMMING WAS STILL OFF. UPON RESEARCH WE FOU... Read more
Crash
Incident date: Oct 19, 2020
OUR FRONT RIGHT BUMPER WAS JUST SLIGHTLY DAMAGED WHEN BACK OUT OF OUR GARAGE. IT WAS VERY MILD COSMETIC DAMAGE THAT OCCURRED AT ONLY A SPEED OF PERHAPS 5 MPH. ORIGINAL BODY WORK ESTIMATES CAME IN AT $2,000 ONLY TO SPIRAL OUT OF CONTROL WITH THE STEERING MODULES BEING REPLACED THEM STEERING RACK BEFORE THE CAR WAS ULTIMATELY TOTALED AS THE STEERING PROGRAMMING WAS STILL OFF. UPON RESEARCH WE FOU... Read more
Crash
Incident date: Dec 8, 2020
WHILE DRIVING DOWN A FOUR LANE HIGHWAY AT 50 MPH. THE CAR SUDDENLY APPLIES EMERGENCY BRAKING WHEN NOTHING WAS IN FRONT OF THE CAR. IF ANOTHER CAR IS BEHIND THIS VEHICLE AND THIS HAPPENS, THERE WILL BE A MAJOR ACCIDENT. THIS HAS HAPPENED ON 3 OCCASIONS TOTAL.
Incident date: Dec 6, 2020
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT PULLED OVER AND INSPECTED UNDERNEATH THE VEHICLE. THE CONTACT BECAME AWARE THAT THE REAR LOWER CONTROL ARM ON THE PASSENGER'S SIDE WAS FRACTURED IN HALF. THE DRIVER'S SIDE REAR CONTROL ARM ALSO SHOWED EVIDENCE OF A SIMILAR IMMINE... Read more
Incident date: Oct 3, 2020
VEHICLE HAS HESITATION DURING ACCELERATION, IT LAGS AND TRANSMISSION IS UNRESPONSIVE MOST OF THE TIMES. THERE ARE OTHER TIMES THAT THE VEHICLES TRANSMISSION WILL DOWNSHIFT AND REV UP WHILE COASTING DOWN HILL WHILE FOOT IS OFF ACCELERATOR. VEHICLE ONLY HAS 59K MILES ON IT AND SHOULD NOT BE HAVING THIS ISSUE. IT'S LIKE THE TRANSMISSION JUST DOESN'T KNOW WHAT GEAR IT SHOULD BE IN. INFINITI NEEDS TO F... Read more
Incident date: Nov 26, 2020
HELLO I HAVE A 2013 INFINITI JX 35 THAT BROKE DOWN WHEN I WAS DRIVING WITH FAMILY FROM NEW JERSEY TO DALLAS. IT HAS 117000 MILES. THE CAR JUST GAVE UP ON ME IN THE MIDDLE OF THE HIGHWAY AND LUCKILY I WAS SAVED WITHOUT MUCH ANY SAFETY ISSUES. FROM WHAT I UNDERSTAND THIS IS A COMMON PROBLEM FOR THE MODEL THAT I USE (2013 JX 35) AND INFINITI IS NOT DOING ANYTHIGN ABOUT IT AN ASKING $6500 FOR REPAIR
Incident date: Nov 12, 2020
TIMING CHAIN STARTED RATTLING @ 125,000 MILES.. HOWEVER, MY VIN SHOWS NO RECALL FOR MY CAR. CATS WENT BAD, HAD TO BE REPLACED AND NOW NEED TO BE REPLACED AGAIN. YET NO RECALL ON MY CAR. THE BATTERY CONSTANTLY GOES DEAD IN THE CAR. I BOUGHT A NEW INFINITY BATTERY IN THE CAR THE SAME THING HAPPENED. YOU CAN REPRODUCE THIS PROBLEM BY SITTING IN THE CAR LISTENING TO THE RADIO FOR 30 MINUTES. I WAS... Read more
Fire
Incident date: Nov 12, 2020
TIMING CHAIN STARTED RATTLING @ 125,000 MILES.. HOWEVER, MY VIN SHOWS NO RECALL FOR MY CAR. CATS WENT BAD, HAD TO BE REPLACED AND NOW NEED TO BE REPLACED AGAIN. YET NO RECALL ON MY CAR. THE BATTERY CONSTANTLY GOES DEAD IN THE CAR. I BOUGHT A NEW INFINITY BATTERY IN THE CAR THE SAME THING HAPPENED. YOU CAN REPRODUCE THIS PROBLEM BY SITTING IN THE CAR LISTENING TO THE RADIO FOR 30 MINUTES. I WAS... Read more
Fire