Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jan 1, 2020
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Incident date: Sep 11, 2020
IGNITION RANDOMLY WILL NOT START. MECHANICS CAN NOT LOCATE THE ISSUE ONLY STATING THAT IT IS TRACED BACK TO AN UNKNOWN ELECTRICAL PROBLEM. I'VE HEARD ABOUT THIS SAME ISSUE FROM OTHER FELLOW QX80 OWNERS. AGAIN THIS IS RANDOM AND CAN HAPPEN FOR DAYS AT A TIME AND THEN NOT AT ALL FOR A WEEK AND THEN RESURFACE. MY FAMILY AND I HAVE BEEN STRANDED IN INCLEMENT WEATHER, DANGEROUS AREAS OF UNKNOWN CITIES ... Read more
Incident date: Jun 20, 2020
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEF... Read more
Incident date: Jun 20, 2020
I WAS DRIVING MY VEHICLE ON A STATE HIGHWAY WITH NO BREAKDOWN LANE, ONLY A 'SOFT SHOULDER' GOING ABOUT 70 MPH IN THE MIDDLE LANE. THERE WAS A VEHICLE IN FRONT OVER ME GOING ABOUT 65 MPH AND THE FURTHEST LEFT LANE WAS MOVING CLOSER TO MY SPEED. WHEN THERE WAS AN OPENING, I SIGNALED AND BEGAN CHANGING LANES WHEN THE VEHICLE BEGAN JERKING AND LOSING POWER. THERE WAS A CAR APPROACHING FAST IN THAT LEF... Read more
Incident date: Sep 6, 2020
SUV WILL HAVE TROUBLE BRAKING, EMITTING A LOUD, GRINDING NOISE WHEN BRAKES ARE APPLIED. DIFFIULTY STOPPING. ALMOST CAUSED A WRECK TWICE NOW. ONCE VEHICLE IS TURNED OFF AND BACK ON, THE SITUATION SEEMS TO STOP. HAPPENS PERIODICALLY. FIRST TIME HAD BRAKES, ROTORS REDONE IN CASE THERE WAS AN ISSUE, THOUGH THERE DID NOT SEEM TO BE ACCORDING TO THE MECHANIC. HAS CONTINUED TO DO IT A FEW ADDITIONAL ... Read more
Incident date: Sep 6, 2020
SUV WILL HAVE TROUBLE BRAKING, EMITTING A LOUD, GRINDING NOISE WHEN BRAKES ARE APPLIED. DIFFIULTY STOPPING. ALMOST CAUSED A WRECK TWICE NOW. ONCE VEHICLE IS TURNED OFF AND BACK ON, THE SITUATION SEEMS TO STOP. HAPPENS PERIODICALLY. FIRST TIME HAD BRAKES, ROTORS REDONE IN CASE THERE WAS AN ISSUE, THOUGH THERE DID NOT SEEM TO BE ACCORDING TO THE MECHANIC. HAS CONTINUED TO DO IT A FEW ADDITIONAL ... Read more
Incident date: Sep 6, 2020
TRAVELING I-10 GOING 75MPG, AND THE SUN ROOF EXPLODED. SOUNDED LIKE WE HAD BEEN SHOT. NOTHING WAS IN FRONT OF US WHEN IT HAPPENED. THE INTERIOR SHADE WAS NOT OPENED , SO NO GLASS WAS BLOWN IN. THERE WAS A BIG HOLE WITH THE GLASS BEING BULGED OUTWARD (UP.)
Incident date: Dec 8, 2017
AS I WAS EXITING THE INTERSTATE, THE TRANSMISSION JUST QUIT WORKING. (MILEAGE AROUND 117,000) LUCKILY I HAD PURCHASED AN EXTENDED WARRANTY. I WAS UNDER THE ASSUMPTION THAT THE TRANSMISSION WAS BEING REPLACED BY MY LOCAL NISSAN DEALER. ABOUT 6 MONTHS LATER, I NOTICED THE CAR WOULD OCCASIONALLY NOT WANT TO ACCELERATE, WOULD MISS, OR EVEN NOT MOVE WHEN SHIFTED OUT OF PARK. LOCAL MECHANIC WAS UNAB... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2019 INFINITI Q50. THE CONTACT STATED WHILE DRIVING AT HIGH SPEEDS, THE REAR END BECAME VERY UNSTABLE. THE ABS WOULD NOT OPERATE PROPERLY. WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS NO PULSATION TO THE BRAKE PEDAL. ADDITIONALLY, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED CAUSING THE VEHICLE TO STOP ABRUPTLY WITH NO OBJECT OR VEHICLE NEARBY. THE CONTACT ALSO STATED TH... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2019 INFINITI Q50. THE CONTACT STATED WHILE DRIVING AT HIGH SPEEDS, THE REAR END BECAME VERY UNSTABLE. THE ABS WOULD NOT OPERATE PROPERLY. WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS NO PULSATION TO THE BRAKE PEDAL. ADDITIONALLY, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED CAUSING THE VEHICLE TO STOP ABRUPTLY WITH NO OBJECT OR VEHICLE NEARBY. THE CONTACT ALSO STATED TH... Read more
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2019 INFINITI Q50. THE CONTACT STATED WHILE DRIVING AT HIGH SPEEDS, THE REAR END BECAME VERY UNSTABLE. THE ABS WOULD NOT OPERATE PROPERLY. WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS NO PULSATION TO THE BRAKE PEDAL. ADDITIONALLY, THE COLLISION AVOIDANCE SYSTEM RANDOMLY ACTIVATED CAUSING THE VEHICLE TO STOP ABRUPTLY WITH NO OBJECT OR VEHICLE NEARBY. THE CONTACT ALSO STATED TH... Read more
Incident date: Jun 1, 2020
ON JUNE 1ST 2020 I TOOK MY 2011 INFINITI QX56 TO THE SHOP FOR HAVING THE CODE P0087. THE SHOP TOLD ME THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THE PROBLEMS THE VEHICLE IS HAVING ARE RECALLED UNDER VOLUNTARY SAFETY RECALL CAMPAIGN. WHEN I CALLED MY LOCAL INFINITI DEALERSHIP THEY TOLD ME MY VIN # DOESN'T DOESN'T SHOW AS RECALLED. THEY DEALERSHIP PROVIDED ME WITH THE PHONE NUMBER OF INFINITI C... Read more
Incident date: Jun 1, 2020
ON JUNE 1ST 2020 I TOOK MY 2011 INFINITI QX56 TO THE SHOP FOR HAVING THE CODE P0087. THE SHOP TOLD ME THAT I SHOULD TAKE IT TO THE DEALERSHIP BECAUSE THE PROBLEMS THE VEHICLE IS HAVING ARE RECALLED UNDER VOLUNTARY SAFETY RECALL CAMPAIGN. WHEN I CALLED MY LOCAL INFINITI DEALERSHIP THEY TOLD ME MY VIN # DOESN'T DOESN'T SHOW AS RECALLED. THEY DEALERSHIP PROVIDED ME WITH THE PHONE NUMBER OF INFINITI C... Read more
Incident date: Sep 1, 2020
FRONT PASSENGER SEAT AIRBAG WEIGHT SENSOR FAILURE. AIRBAG WILL NOT DEPLOY DUE TO SENSOR FAILURE. REPLACEMENT PART IS AN ENTIRE SEAT AND WORTH APPROXIMATELY THE VALUE OF THE CAR. 67K MILES ON THE VEHICLE, STARTED WHILE PARKED. THIS SHOULD BE A RECALL.
Incident date: Aug 30, 2020
ENGINE STOPPED RUNNING WITHOUT WARNING. LOST ALL POWER WHILE DRIVING ON THE ROAD. SERVICE ENGINE LIGHT SOON CAME ON ALONG WITH SEVERAL OTHER WARNING LIGHTS, ENGINE WOULD NOT RESTART READILY AND THEN STALLED AGAIN WITHOUT WARNING. HAD TO HAVE THE CAR TOWED FROM THE ROAD FOR REPAIR. THE CAM SHAFT SENSOR AND CRANKSHAFT SENSORS WERE REPLACED. THIS IS THE EXACT SAME REPAIR CONDUCTED UNDER THE RECALL ... Read more
Incident date: Apr 14, 2020
THE CAR HESTITATES, JERKS, REVS AT LOW SPEED, ROUGH IDLING, AND SLOW ACCELERATION. I REPLACED THE MAF SENSOR B 4 MONTHS AGO AFTER MY CAR ENGINE LIGTH CAME ON WHILE ON THE HIGHWAY AND I COULDNT ACCELERATE PASS 30 MILES PER HOUR.I HAD TO PRAY AND DRIVE TO THE NEAREST PLACE FOR THEM TO FIX IT.
Incident date: Apr 4, 2016
MY CAR IS A HYBRID IN 2016 INFINITI CHANGED OUT THE TRANSMISSION BECAUSE OF A SHUDDERING PROBLEM THEN IN 2018 THEY CHANGED OUT THE CATALYST CONVERTOR IN 08- 2020 I HAD TO CHANGE AC COMPRESSOR NOW IN 9-2020 SHUDDERING IS STARTING
Incident date: Aug 14, 2020
SENSOR ON MY HANDLE AND THE KEY QUIT WORKING OVER THIS PAST YEAR MY CAR HAS BEEN AT THE SERVICE DEPARTMENT FOR DAYS AND WEEKS AT A TIME FOR THE SAME ISSUE DEALERSHIP HAS CHECK ALL SETTING THEY HAVE CHANGED THE BATTER THREE TIMES IN THE CAR AND TWICE IN THEY HAVE CHANGED THE BATTERY IN THE REMOTE , I'M NOW TOLD THAT THEY JUST CHANGED THE DOOR HANDLE AND WAS TOLD THERE IS NOTHING THEY CAN DO ABOUT I... Read more
Incident date: Jul 23, 2020
CAR CONSTANTLY PULLS TO RIGHT OR LEFT SIDE . IF I AM NOT HOLDING THE STEERING WHEEL FIRMLY IT WILL DRAG ME TO EITHER SIDE . I'VE CONTACTED THE DEALER WAS TOLD ALL Q60S DO THIS FOR SOME REASON. I EXPLAINED I AM AFRAID I CAN HAVE AN ACCIDENT DUE TO THIS UNSTEADINESS.
Incident date: Jul 23, 2020
CAR CONSTANTLY PULLS TO RIGHT OR LEFT SIDE . IF I AM NOT HOLDING THE STEERING WHEEL FIRMLY IT WILL DRAG ME TO EITHER SIDE . I'VE CONTACTED THE DEALER WAS TOLD ALL Q60S DO THIS FOR SOME REASON. I EXPLAINED I AM AFRAID I CAN HAVE AN ACCIDENT DUE TO THIS UNSTEADINESS.
Incident date: Jul 3, 2020
HEARD A LOUD NOISE WHEN MAKING A TURN AND STEERING WHEEL STARTED SHAKING. CAR BECAME NOT DRIVABLE SO HAD IT TOWED TO DEALER. THEY SAID WHEEL WAS ABOUT TO BREAK OFF FROM THE ENTIRE ASSEMBLY. I DIDN'T HIT ANYTHING AND WAS VERY SCARY.
Incident date: Jul 3, 2020
HEARD A LOUD NOISE WHEN MAKING A TURN AND STEERING WHEEL STARTED SHAKING. CAR BECAME NOT DRIVABLE SO HAD IT TOWED TO DEALER. THEY SAID WHEEL WAS ABOUT TO BREAK OFF FROM THE ENTIRE ASSEMBLY. I DIDN'T HIT ANYTHING AND WAS VERY SCARY.
Incident date: Jun 13, 2020
ON 6/13/2020 THE DRIVE BELT SHREDDED WHILE DRIVING UNDER 30MPH, UNDER LIGHT ACCELERATION. AT FIRST, THE BATTERY LIGHT ILLUMINATED ON THE INSTRUMENT CLUSTER, FOLLOWED THE CHECK ENGINE LIGHT. WHITE SMOKE BEGAN TO COME FROM THE ENGINE. THANKFULLY, I WAS NEARBY MY HOUSE AND MADE IT THERE SAFELY. FURTHERMORE, THE ENGINE OVERHEATED DUE TO A COOLANT HOSE BEING KNOCKED OFF BY THE SHREDDED BELT. ADDITIONA... Read more
Incident date: Jun 5, 2020
CAMSHAFT POS SENSOR WENT OUT DURING DRIVING. CAR LOST POWER AND JERKED. HAD CAR LOOKED AT BY INDEPENDENT SERVICE STATION AND HEARD KNOCKING. BROUGHT CAR TO DEALERSHIP AND WAS DETERMINED TO HAVE A BLOWN ENGINE. WAS SPECIFICALLY TOLD THAT THE TURBOS WERE 'EATING' THE OIL AND NOT ALLOWING OIL TO FLOW TO LOWER END OF MOTOR. WHICH CAUSED FAILURE TO MAIN BEARING IN CYLINDER 3. CAR NEEDS A NEW ENGI... Read more
Incident date: Aug 22, 2020
AIR BAG WARNING LIGHT ON 2012 G37 CONVERTIBLE WITH ONLY 46,000 MI. INFINITY SERVICE FOUND CODE B1018 OCCUPANT SENSOR FAILURE PASSENGER SEAT. QUOTED COST OF REPAIR AT $7200 TO REPLACE SEAT BASE. THIS IS OBVIOUSLY A DESIGN DEFECT WHEN CANNOT REPLACE A SENSOR WITHOUT REPLACING THE WHOLE BASE. THIS IS OBVIOUSLY A SENSOR DEFECT WHEN YOU SEE THE NUMBERS THAT HAVE REPORTED THIS FAILURE (IMAGINE... Read more
Incident date: Aug 23, 2020
AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.
Incident date: Aug 23, 2020
AT VERY LIGHT STOP SUCH AS RED LIGHT OR STOP SIGN, MY JX35 HAS TIGHTENED THE SEAT BELTS IN THE FRONT SO HARD THAT IT PULLED ME AND MY PASSENGER BACK INTO OUR SEATS. WHEN THIS HAPPENS, THE BRAKES GO VERY SOFT AT OR BEFORE THE SET BELTS TIGHTEN. THE DEALER COULD NOT FIND ANYTHING WRONG, THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 3 MONTHS.
Incident date: Nov 12, 2018
AIRBAGS IS NOT WORKING. NISSAN DEALER IS ASKING $7,000.00 TO REPLACE IT WITH NEW ONE.
Incident date: Aug 20, 2020
THE BRAKE PEDAL SEEMS SPONGY AND WHILE BRAKING AT SLOWER SPEEDS THE SEAT BELT PULLS BACK VIOLENTLY PINNING THE DRIVER BACK AGAINST THE SEAT. REAR BRAKES HAVE BEEN REPLACED AND BRAKE SYSTEM FLUID CHECK STILL NO DIFFERENT.
Incident date: Aug 20, 2020
THE BRAKE PEDAL SEEMS SPONGY AND WHILE BRAKING AT SLOWER SPEEDS THE SEAT BELT PULLS BACK VIOLENTLY PINNING THE DRIVER BACK AGAINST THE SEAT. REAR BRAKES HAVE BEEN REPLACED AND BRAKE SYSTEM FLUID CHECK STILL NO DIFFERENT.
Incident date: Aug 11, 2020
I WAS DRIVING ON I-95 NORTH IN MARRYLAND WHEN E.S.C(ELECTRONIC STABILITY CONTROL)LIGHT CAME ON.I STOPPED AT MARRYLAND HOUSE TRAVEL PLAZA AND RESTARTED THE ENGINE ,SHIFTED TO DRIVE BUT CAR DIDNOT AND "CHECK ENGINE"LIGHT ALSO CAME.EVENTUALLY I BOUGHT MASS AIR SENSOR FROM DEALER AND INSTALLED IT
Incident date: Jul 30, 2020
WHEN I ACCELERATE THE VEHICLE DOESN'T SPEED UP AND SOMETIMES IT HESITATES. THIS IS DANGEROUS ESPECIALLY WHEN ENTERING THE FREEWAY IT TAKES A WHILE AFTER I ACCELERATE FOR THE CAR TO GET UP TO SPEED. SEEMS LIKE A TRANSMISSION ISSUE. INFINITI NEEDS A RECALL. I KNOW SEVERAL PEOPLE WITH THIS CAR AND HAVE THE SAME ISSUE.
Incident date: Jul 30, 2020
WHEN I ACCELERATE THE VEHICLE DOESN'T SPEED UP AND SOMETIMES IT HESITATES. THIS IS DANGEROUS ESPECIALLY WHEN ENTERING THE FREEWAY IT TAKES A WHILE AFTER I ACCELERATE FOR THE CAR TO GET UP TO SPEED. SEEMS LIKE A TRANSMISSION ISSUE. INFINITI NEEDS A RECALL. I KNOW SEVERAL PEOPLE WITH THIS CAR AND HAVE THE SAME ISSUE.
Incident date: Jun 10, 2020
THE AIRBAG SENSOR LOCATED IN BASE OF PASSENGER SEAT IS FAULTY RENDERING THE AIRBAG NOT FUNCTIONAL. THE SENSOR IS NOT AVAILABLE FOR REPLACEMENT AND THE BOTTOM SEAT UNIT MUST BE REPLACED AT THE COST OF $7,000. AFTER RESEARCHING THE ISSUE, IT APPEARS TO BE WIDESPREAD TO THE MODEL AND YEAR. THE AIRBAG LIGHT BLINKS ON THE DASHBOARD INDICATING AN ISSUE. THE ISSUE WAS CONFIRMED AT HE INFINITI DEALER ... Read more
Incident date: Jun 1, 2020
PASSENGER SEAT AIRBAG SENSOR HAS FAILED, SO THE AIRBAG WILL NOT DEPLOY. DASH WARNING LIGHT REMAINS ILLUMINATED WHILE IN OPERATION. SPOKE TO INFINITI AND WAS TOLD TO TAKE TO A DEALER FOR DIAGNOSTICS AND THEY CONFIRMED NO RECALL CURRENTLY. SPOKE TO THE LOCAL INFINITI DEALER WHO STATES THEY MUST DIAGNOSE THE PROBLEM AND CHARGE FOR THE SERVICE. SEAT SENSOR HAS FAILED AND REPAIR INCLUDES THE REPLACE... Read more
Incident date: Aug 2, 2020
DRIVING 30 MPH IN MANHATTAN NEW YORK CAME TO A RED LIGHT PRESSED BRAKE PEDAL FELT NO BRAKES PUMPED BRAKES FELT LIKE THERE WAS LITTLE TO NO BRAKING ABS LIGHT CAME ON SO DID BRAKE LIGHT RAN THROUGH THE RED THANK GOD NO CARS WHERE I FRONT OF ME ,EVENTUALLY STOPPED PULLED ASIDE THEN TURNED VEHICLE OFF AND THEN ON THE BRAKES WORKED FINE TOOK IT TO STRAIGHT TO MECHANIC BECAUSE I DIDN'T FEEL SAFE DRIVI... Read more
Incident date: Jul 17, 2020
CAR WAS RUNNING WELL AND DID NOT HAVE ANY ISSUES THEN WENT TO START AND CAR WOULD NOT START, HEADLIGHTS STARTED FLICKERING, WARNING LIGHTS CAME ON AND CAR WOULDN'T START. WAS ABLE TO GET IT TO START AND DRIVE HOME BUT POWER STEERING WENT OUT, COULD NOT ACCELERATE ON A HWY, LIGHTS CONTINUED TO FLICKER. WAS NOT SWITCHING GEARS. ONCE WE GOT HOME TURNED THE CAR OFF AND HAVE NOT BEEN ABLE TO START IT S... Read more
Incident date: Jul 17, 2020
CAR WAS RUNNING WELL AND DID NOT HAVE ANY ISSUES THEN WENT TO START AND CAR WOULD NOT START, HEADLIGHTS STARTED FLICKERING, WARNING LIGHTS CAME ON AND CAR WOULDN'T START. WAS ABLE TO GET IT TO START AND DRIVE HOME BUT POWER STEERING WENT OUT, COULD NOT ACCELERATE ON A HWY, LIGHTS CONTINUED TO FLICKER. WAS NOT SWITCHING GEARS. ONCE WE GOT HOME TURNED THE CAR OFF AND HAVE NOT BEEN ABLE TO START IT S... Read more
Incident date: Jul 17, 2020
CAR WAS RUNNING WELL AND DID NOT HAVE ANY ISSUES THEN WENT TO START AND CAR WOULD NOT START, HEADLIGHTS STARTED FLICKERING, WARNING LIGHTS CAME ON AND CAR WOULDN'T START. WAS ABLE TO GET IT TO START AND DRIVE HOME BUT POWER STEERING WENT OUT, COULD NOT ACCELERATE ON A HWY, LIGHTS CONTINUED TO FLICKER. WAS NOT SWITCHING GEARS. ONCE WE GOT HOME TURNED THE CAR OFF AND HAVE NOT BEEN ABLE TO START IT S... Read more
Incident date: May 23, 2020
THE SUNROOF IS LEAKING DURING HEAVY RAINS & HAS CAUSED ELECTRICAL ISSUES WITH MY CAR. MY KEY FOB IS MALFUNCTIONING, THE WATER IS LEAKING THROUGH THE DOME LIGHTS & MY RADIO KEEPS CHANGING CHANNELS.
Incident date: Aug 4, 2020
MY TIMING CHAIN WAS STRETCHED. THIS IS THE SAME PROBLEM THE INFINITI QX56 HAD. MY QX80 HAS THE SAME MOTOR AND REPLACEMENT TIMING CHAIN PART. THE QX56 WAS ISSUED A VOLUNTARY SERVICE CAMPAIGN FOR THIS PROBLEM. MY CHAIN HAS NOT BEEN INCLUDED. EVEN THOUGH IT HAS THE SAME JUNK TIMING CHAIN. INFINITI QUOTED ME A REPAIR PRICE OF $4800.
Incident date: Jul 19, 2020
I ACCELERATED THE GAS PEDAL ALL THE WAY DOWN WHILE MERGING TO THE CARPOOL LANE ON HIGHWAY; I TOOK THE FOOT PRESSURE OFF AFTER MERGING THE LANE BUT CAR WAS KEPT ON ACCELERATING. I HAD TO APPLY THE BRAKE SEVERAL TIME DURING 15-20 SECONDS OF THIS EXPERIENCE TO BRING THE HIGH ACCELERATION DOWN TO NORMAL. I TOOK IT TO ONTARIO CALIFORNIA INFINITI DEALERSHIP ON AUG 8, 2020 AND LEFT THE VEHICLE THERE FOR... Read more
Incident date: Jul 6, 2020
VEHICLE WAS IN MOTION(HIGHWAY) WILL JUDDERING, REFUSE TO CHANGE GEAR PROPERLY AND SHAKE OR JERK LIKE I HAVE NEVER SEEN.I WAS ABOUT TO BE HITTED FROM THE BACK AND AFRAID OF THIS CAR.WHEN TO THE DEALER, AND THEY DO LIKE THEY ARE NOT AWARE OF THIS ISSUE OF THE POWERTRAIN.THIS BRAND OR VEHICLE IS A SERIOUS ISSUE THAT NEED THE AUTHORITY VOICE TO FIX BEFORE IT KILL SOMEONE.
1 injured
Incident date: Aug 2, 2020
FAULTY PASSENGER AIRBAG SENSOR. THIS IS A HUGE SAFETY CONCERN, AND HAVING TO PAY $6000 TO FIX IT IS JUST RIDICULOUS.
Incident date: Jul 9, 2020
YES....THE ENTIRE DASHBOARD IS LITERALLY MELTING.....IT'S BECOME STICKY AND SUPER SHINY. DURING THE DAY (IN BRIGHT SUNSHINE), I CAN HARDLY SEE THE ROAD BECAUSE OF THE REFLECTION FROM THE DASHBOARD....TRUST ME, IT'S THAT BAD. WHEN I SEARCHED THIS PROBLEM ON THE INTERNET, I FOUND THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM. THERE ARE LITERALLY THOUSANDS OF REPORTED MELTING DASHBOARDS. AND, THAT'... Read more
Incident date: Jan 1, 2020
THE CAR WON'T ACCELERATE WHEN PRESSING THE GAS AND ALSO WILL JERK AND JUMP WHEN SHIFTING. IT'S VERY DANGEROUS WHEN DRIVING ON THE EXPRESSWAY BECAUSE THE CAR WON'T ACCELERATE, BUT SOMETIMES WILL TAKE OFF ON IT'S OWN EVEN WHEN I PRESS THE BRAKE. THIS IS DEFINITELY A TRANSMISSION PROBLEM WHICH I'VE HEARD BEFORE ON SEVERAL OCCASIONS ABOUT THIS PARTICULAR CAR. ALSO, 2 LIGHTS STAY ON ON MY DASH WHEN ... Read more
Incident date: Jan 1, 2020
THE CAR WON'T ACCELERATE WHEN PRESSING THE GAS AND ALSO WILL JERK AND JUMP WHEN SHIFTING. IT'S VERY DANGEROUS WHEN DRIVING ON THE EXPRESSWAY BECAUSE THE CAR WON'T ACCELERATE, BUT SOMETIMES WILL TAKE OFF ON IT'S OWN EVEN WHEN I PRESS THE BRAKE. THIS IS DEFINITELY A TRANSMISSION PROBLEM WHICH I'VE HEARD BEFORE ON SEVERAL OCCASIONS ABOUT THIS PARTICULAR CAR. ALSO, 2 LIGHTS STAY ON ON MY DASH WHEN ... Read more
Incident date: Jul 30, 2020
TL* THE CONTACT OWNED A 2007 INFINITI FX 3.5. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, SHE ATTEMPTED TO DEPRESS THE BRAKE PEDAL BUT HER BRAKES FAILED AS THE CHECK ENGINE LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT CRASHED INTO ANOTHER VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A WITNESS INFORMED THE CONTACT THAT THE BRAKE LIGHTS WERE ON BUT NOTICED THAT HER VE... Read more
Crash
2 injured
Incident date: Jul 30, 2020
TL* THE CONTACT OWNED A 2007 INFINITI FX 3.5. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, SHE ATTEMPTED TO DEPRESS THE BRAKE PEDAL BUT HER BRAKES FAILED AS THE CHECK ENGINE LIGHT ILLUMINATED. DUE TO THE FAILURE, THE CONTACT CRASHED INTO ANOTHER VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A WITNESS INFORMED THE CONTACT THAT THE BRAKE LIGHTS WERE ON BUT NOTICED THAT HER VE... Read more
Crash
2 injured
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MI... Read more