Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Feb 1, 2020
TL* THE CONTACT LEASED A 2017 INFINITI QX30. THE CONTACT STATED THAT HE NOTICED CONDENSATION INSIDE IN THE FRONT PASSENGER'S SIDE HEADLAMP. THE CONTACT ALSO STATED THAT THE HEADLAMP ASSEMBLY WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL AT VEHICLE START-UP. UPON RESEARCH, THE CONTACT DISCOVERED THAT A REPLACEMENT HEADLAMP WAS APPROXIMATELY $1,800.00. THE CONTACT DECLINED TO REPLACE THE HEADLAMP... Read more
Incident date: Feb 11, 2021
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THERE WAS WATER ENTERING INTO THE HEADLAMP HOUSINGS. THE CONTACT STATED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO KELLY INFINITI (155 ANDOVER ST, DANVERS, MA 01923, (978) 774-1000) WHO STATED THAT THE HEADLAMPS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MA... Read more
Incident date: Feb 15, 2021
MY 2019 INFINITI Q50 SUNROOF EXPLODED OUTWARD WHILE I WAS DRIVING ON A HIGHWAY ON A STRAIGHTAWAY, THERE WERE NO OBJECTS THAT IMPACTED THE SUNROOF. THERE ARE OTHER REPORTS ON THE WEB OF IDENTICAL ISSUES.
Incident date: Dec 2, 2015
TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT STATED WHILE DRIVING AT 25 MPH THE VEHICLE WOULD SHUTTER. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) WHERE THE VEHICLE WAS DIAGNOSED AS THE TRANSMISSION NEEDING TO BE REPLACED. THE TRANSMISSION WAS REPLACED. THE CONTACT STATED A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BAC... Read more
Fire
Incident date: Dec 2, 2015
TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT STATED WHILE DRIVING AT 25 MPH THE VEHICLE WOULD SHUTTER. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) WHERE THE VEHICLE WAS DIAGNOSED AS THE TRANSMISSION NEEDING TO BE REPLACED. THE TRANSMISSION WAS REPLACED. THE CONTACT STATED A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BAC... Read more
Fire
Incident date: Jun 26, 2019
BACK IN JUNE 2019 WHEN THIS VEHICLE HAD ABOUT 5000 MILES, I BEGAN TO FEEL SHORTNESS OF BREATH AND LIGHT HEADEDNESS, UNTIL ONE DAY WHILE DRIVING HOME ON A VERY HOT DAY, I BEGAN TO LOSE CONSCIOUSNESS WHILE DRIVING. I TOOK THE CAR TO INFINITI AND EVEN AFTER 60 DAYS, THEY HAD NO CLUE WHAT WAS GOING ON. THEY CALLED ONE OF THEIR ENGINEERS WHO RECOMMENDED AN INDOOR AIR QUALITY TEST WHICH WAS IGNORED AND ... Read more
Incident date: Feb 11, 2021
ERRATIC (BOUNCING) IDLE, AND UNPREDICTABLE POWER SURGING. NONSTOP UPSHIFT AND DOWNSHIFT EVEN WHEN CRUISE CONTROL APPLIED AT CONSTANT SPEED. WAS DRIVING WITH MY 3 KIDS IN THE CAR WHEN ALL OF THE SUDDEN THE CAR FELT LIKE IT WENT INTO A HIGH GEAR AND LITTLE POWER SO I HIT THE GAS AND THE CAR FELT LIKE THE GEARS WERE SHIFTING ALL OVER THE PLACE. . I ALMOST HAD A BAD ACCIDENT.
Incident date: Mar 1, 2020
SINCE MARCH OF 2020 I HAVE HAD ISSUES WITH THE DISPLAY SCREEN AND THE GPS SYSTEM. THESE PROBLEMS ARE ONGOING AND THE DEALER CANNOT REPAIR THE ELECTRICAL ISSUES. I HAVE ELEVATED THIS COMPLAINT TO INFINITY CUSTOMER AFFAIRS AND WAS ISSUED CASE# 43115404 TODAY. I HAVE TAKEN ATTEMPTED TO HAVE MY INFINITY DEALER FIX THE PROBLEM FOR ALMOST A YEAR AND THEY HAVE BEEN UNABLE TO REPAIR THE TWO ISSUES.THIS PR... Read more
Incident date: Dec 7, 2020
ON THE SUNNY AND DRY MORNING OF DECEMBER 9, 2020, I PROCEEDED TO ALPINE CEMETERY, PERTH AMBOY, NJ TO HONOR MY MOTHER'S GRAVE SITE AND HER ANNIVERSARY. AS I PASSED THE GATE ENTRANCE TO THE CEMETERY, I TURNED RIGHT; AS I HAVE ALWAYS DONE IN PREVIOUS YEARS. ONCE I TURNED TO THE RIGHT I NOTICED THAT THERE WAS A BURIAL PROCESSION, WITH THE FUNERAL HEARSE OBSTRUCTING THE ENTIRE VEHICLE PATH. SINCE I CO... Read more
Crash
Incident date: Dec 7, 2020
ON THE SUNNY AND DRY MORNING OF DECEMBER 9, 2020, I PROCEEDED TO ALPINE CEMETERY, PERTH AMBOY, NJ TO HONOR MY MOTHER'S GRAVE SITE AND HER ANNIVERSARY. AS I PASSED THE GATE ENTRANCE TO THE CEMETERY, I TURNED RIGHT; AS I HAVE ALWAYS DONE IN PREVIOUS YEARS. ONCE I TURNED TO THE RIGHT I NOTICED THAT THERE WAS A BURIAL PROCESSION, WITH THE FUNERAL HEARSE OBSTRUCTING THE ENTIRE VEHICLE PATH. SINCE I CO... Read more
Crash
Incident date: Dec 7, 2020
ON THE SUNNY AND DRY MORNING OF DECEMBER 9, 2020, I PROCEEDED TO ALPINE CEMETERY, PERTH AMBOY, NJ TO HONOR MY MOTHER'S GRAVE SITE AND HER ANNIVERSARY. AS I PASSED THE GATE ENTRANCE TO THE CEMETERY, I TURNED RIGHT; AS I HAVE ALWAYS DONE IN PREVIOUS YEARS. ONCE I TURNED TO THE RIGHT I NOTICED THAT THERE WAS A BURIAL PROCESSION, WITH THE FUNERAL HEARSE OBSTRUCTING THE ENTIRE VEHICLE PATH. SINCE I CO... Read more
Crash
Incident date: Jan 20, 2021
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEADLAMP ALLOWED MOISTURE TO ENTER INTO THE ENCLOSURE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER INFINITI OF LYNNWOOD (17305 HWY 99, LYNNWOOD, WA 98037, (425) 409-6274) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ... Read more
Incident date: Feb 3, 2021
FEBRUARY 3, 2021, I WAS DRIVING HOME TO DALLAS FROM A BUSINESS TRIP IN SAN ANTONIO. MY MOTHER AND DAUGHTER WERE WITH ME. MY DAUGHTER GOT TANGLED IN THE MIDDLE SEATBELT OF THE SECOND ROW. INSTEAD OF THE SEATBELT LOOSENING UP, IT GOT TIGHTER. I HAD NO WAY TO REMOVE IT. I CALLED 911 IN ORDER FOR THEM TO CUT HER OUT. MY DAUGHTER BEGAN TO THROW UP FROM THE COMPRESSION OF THE SEATBELT AROUND HER STOMACH... Read more
1 injured
Incident date: Feb 2, 2021
THE HEAT AND AC CONTROLS POP ON WHEN IT WANTS.THE STEERING WHEEL LEFT SIDE WHICH CONTROLS MUSIC VOLUME AND POWER ALSO WORKS WHEN IT WANTS .I'LL BE DRIVING AND HEAT TURNS ON ITSELF THE RIGHT OF THE STEERING WHEEL WORKS ALL THE TIME CRUISE CONTROL ALSO WORKS JUST THE LEFT OF THE STEERING WHEEL AND AC/HEAT WHOLE PANEL
Incident date: Jan 27, 2021
FRONT PASSENGER SEAT OCCUPANCY CLASSIFICATION SENSOR (OCS) FAULT: B1018-00. THIS MEANS THAT PASSENGER AIRBAG IS DISABLED ALONG WITH WARNING LIGHTS ON THE DASH AND CONSOLE. CAR HAS ONLY 35K AND GARAGE KEPT AND DEALER MAINTAINED. THIS IS A KNOWN ISSUE ON MANY INFINITI / NISSAN MODELS THAT HAVE AN OFFICIAL RECALL, BUT NOT ON THE 2010 G37 FOR SOME REASON EVEN THOUGH IT USES THE SAME SENSOR AS OTHER ... Read more
Incident date: Jan 25, 2021
TL* THE CONTACT OWNS A 2013 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 55 MPH, THE VEHICLE MISFIRED AND STALLED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AND FLASHING. THE VEHICLE WAS TOWED TO WILLIS INFINITI (2101 NW 100TH ST, DES MOINES, IA 50325, 855-638-2280) AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO ... Read more
Incident date: Jan 24, 2021
VEHICLE WOULD NOT START AND DETERMINED THAT BATTERY WAS DEAD. ARRANGED FOR JUMP START (THROUGH MY ROADSIDE ASSISTANCE PROGRAM) BUT VEHICLE WOULD STILL NOT START. HAD VEHICLE TOWED TO INFINITI DEALERSHIP. THEY FIGURED OUT A WAY TO CHARGE CAR (WASN'T ACCESSIBLE VIA FRONT HOOD SINCE A HYBRID) AND FOUND A WAY TO OPEN TRUCK TO DIRECT ACCESS AND CHARGE BATTERY. UPON CAR STARTING, VARIOUS ERROR CODES APP... Read more
Incident date: Jan 24, 2021
VEHICLE WOULD NOT START AND DETERMINED THAT BATTERY WAS DEAD. ARRANGED FOR JUMP START (THROUGH MY ROADSIDE ASSISTANCE PROGRAM) BUT VEHICLE WOULD STILL NOT START. HAD VEHICLE TOWED TO INFINITI DEALERSHIP. THEY FIGURED OUT A WAY TO CHARGE CAR (WASN'T ACCESSIBLE VIA FRONT HOOD SINCE A HYBRID) AND FOUND A WAY TO OPEN TRUCK TO DIRECT ACCESS AND CHARGE BATTERY. UPON CAR STARTING, VARIOUS ERROR CODES APP... Read more
Incident date: Jan 24, 2021
VEHICLE WOULD NOT START AND DETERMINED THAT BATTERY WAS DEAD. ARRANGED FOR JUMP START (THROUGH MY ROADSIDE ASSISTANCE PROGRAM) BUT VEHICLE WOULD STILL NOT START. HAD VEHICLE TOWED TO INFINITI DEALERSHIP. THEY FIGURED OUT A WAY TO CHARGE CAR (WASN'T ACCESSIBLE VIA FRONT HOOD SINCE A HYBRID) AND FOUND A WAY TO OPEN TRUCK TO DIRECT ACCESS AND CHARGE BATTERY. UPON CAR STARTING, VARIOUS ERROR CODES APP... Read more
Incident date: Dec 4, 2020
WHEN DRIVING ON A CITY STREET THE PASSENGER AIR BAG LIGHT CAME ON. TOOK THE CAR TO SANDY SANSING NISSAN IN FOLEY, AL. WAS TOLD THAT THE AIR BAG SENSOR WAS FAULTY. AFTER RESEARCHING THIS IT SEEMS THAT THIS PROBLEM IS COMMON AMONG G CLASS VEHICLES. INFINITY HAD A RECALL ON THE OCCUPANT CLASSIFICATION SYSTEM "OCS" MANUFACTURED BY CONTINENTAL AUTOMOTIVE SYSTEMS IN WHICH A VARISTOR IN THE OCS CONTR... Read more
Incident date: Nov 11, 2020
THE AIR BAG SENSOR ON THE PASSENGER SEAT HAS FAILED AND THE PASSENGER SEAT DOES NOT RECOGNIZE EVEN AN ADULT PERSON SITTING ON IT. AS A RESULT THE AIRBAG-OFF LIGHT FOR THE PASSENGER IS ALWAYS ON AND I AM AFRAID IF THE REST OF THE AIRBAGS ARE WORKING PROPERLY DUE TO THIS FAULTY SENSOR. I LOOKED UP ONLINE AFTER MY SENSOR FAILED AND IT SEEMS LIKE THIS IS A COMMON ISSUE FOR G37 VEHICLES. NISSAN SEEM... Read more
Incident date: Dec 15, 2020
PASSENGER AIRBAG SENSOR FAILED AND RESULTS IN A $7000 FIX. THEIR SOLUTION TO THE PROBLEM IS A BRAND NEW SEAT. MY SON EXITED THE VEHICLE AND THE AIRBAG LIGHT STARTED BLINKING AND NOW DOESN'T STOP, WHICH MEANS THE AIRBAG ISN'T ON. ALSO, ONE OF THE MOTORS RESPONSIBLE FOR A FLAP WHICH FOLDS THE TOP DOWN HAS FAILED, MAKING THE TOP STOP HALFWAY DOWN. THE CONVERTIBLE TOP HAS FOUR MOTORS (ONE FOR EA... Read more
Incident date: Dec 15, 2020
PASSENGER AIRBAG SENSOR FAILED AND RESULTS IN A $7000 FIX. THEIR SOLUTION TO THE PROBLEM IS A BRAND NEW SEAT. MY SON EXITED THE VEHICLE AND THE AIRBAG LIGHT STARTED BLINKING AND NOW DOESN'T STOP, WHICH MEANS THE AIRBAG ISN'T ON. ALSO, ONE OF THE MOTORS RESPONSIBLE FOR A FLAP WHICH FOLDS THE TOP DOWN HAS FAILED, MAKING THE TOP STOP HALFWAY DOWN. THE CONVERTIBLE TOP HAS FOUR MOTORS (ONE FOR EA... Read more
Incident date: Jan 20, 2021
I HAVE REPLACED THE BATTERY IN MY 2013 INFINITI JX35 3-4 TIMES. DEALERSHIP CONTINUES TO SAY THIS IS NORMAL. RECENTLY, MULTIPLE EXTERIOR LIGHT BULBS HAVE GONE OUT AND THE 'INSTRUMENT CLUSTER' SUDDENLY WENT DARK WHILE I WAS DRIVING. I CANNOT SEE METERS LIKE GAS, SPEED, ETC. I CANNOT HEAR OR SEE MY BLINKER OR HEADLIGHT INDICATORS. ADDITIONALLY, ALL THE POWER CONTROLS INCLUDING SPEED CONTROL NO LONGER... Read more
Incident date: Jan 20, 2021
I HAVE REPLACED THE BATTERY IN MY 2013 INFINITI JX35 3-4 TIMES. DEALERSHIP CONTINUES TO SAY THIS IS NORMAL. RECENTLY, MULTIPLE EXTERIOR LIGHT BULBS HAVE GONE OUT AND THE 'INSTRUMENT CLUSTER' SUDDENLY WENT DARK WHILE I WAS DRIVING. I CANNOT SEE METERS LIKE GAS, SPEED, ETC. I CANNOT HEAR OR SEE MY BLINKER OR HEADLIGHT INDICATORS. ADDITIONALLY, ALL THE POWER CONTROLS INCLUDING SPEED CONTROL NO LONGER... Read more
Incident date: Jan 20, 2021
I HAVE REPLACED THE BATTERY IN MY 2013 INFINITI JX35 3-4 TIMES. DEALERSHIP CONTINUES TO SAY THIS IS NORMAL. RECENTLY, MULTIPLE EXTERIOR LIGHT BULBS HAVE GONE OUT AND THE 'INSTRUMENT CLUSTER' SUDDENLY WENT DARK WHILE I WAS DRIVING. I CANNOT SEE METERS LIKE GAS, SPEED, ETC. I CANNOT HEAR OR SEE MY BLINKER OR HEADLIGHT INDICATORS. ADDITIONALLY, ALL THE POWER CONTROLS INCLUDING SPEED CONTROL NO LONGER... Read more
Incident date: Jan 20, 2021
TL* THE CONTACT OWNS A 2017 INFINITI QX60. THE CONTACT STATED WHILE DRIVING, THE VEHICLE WAS GETTING EXCESSIVE SMOG FROM THE EXHAUST. THE VEHICLE WAS TAKEN TO LOCAL DEALER AUSTIN INFINITI (8140 BURNET RD, AUSTIN, TX 78757 (512) 220-0920) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MI... Read more
Incident date: Oct 6, 2020
SCREEN IN VEHICLE GOES BLACK WHICH DISABLES REAR CAMERA VISIBILITY, WHICH IS A SAFETY HAZARD. THIS HAPPENS IN MOTION OR WHEN AT A STOP. THIS IS KNOWN ISSUE GOING BACK TO 2017 WITH INFINITI AND THEY HAVE DONE NOTHING TO RESOLVE THE ISSUE. I AM TOLD BY THE DEALERSHIP THEY CAN'T REPLICATE THE ISSUE. THEY DON'T NEED TO REPLICATE IT, IT IS A KNOWN ISSUE THAT HAS BEEN IGNORED BY INFINITI.
Incident date: Oct 6, 2020
SCREEN IN VEHICLE GOES BLACK WHICH DISABLES REAR CAMERA VISIBILITY, WHICH IS A SAFETY HAZARD. THIS HAPPENS IN MOTION OR WHEN AT A STOP. THIS IS KNOWN ISSUE GOING BACK TO 2017 WITH INFINITI AND THEY HAVE DONE NOTHING TO RESOLVE THE ISSUE. I AM TOLD BY THE DEALERSHIP THEY CAN'T REPLICATE THE ISSUE. THEY DON'T NEED TO REPLICATE IT, IT IS A KNOWN ISSUE THAT HAS BEEN IGNORED BY INFINITI.
Incident date: Oct 6, 2020
SCREEN IN VEHICLE GOES BLACK WHICH DISABLES REAR CAMERA VISIBILITY, WHICH IS A SAFETY HAZARD. THIS HAPPENS IN MOTION OR WHEN AT A STOP. THIS IS KNOWN ISSUE GOING BACK TO 2017 WITH INFINITI AND THEY HAVE DONE NOTHING TO RESOLVE THE ISSUE. I AM TOLD BY THE DEALERSHIP THEY CAN'T REPLICATE THE ISSUE. THEY DON'T NEED TO REPLICATE IT, IT IS A KNOWN ISSUE THAT HAS BEEN IGNORED BY INFINITI.
Incident date: Jan 13, 2021
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED WHILE THE TURNING ON THE IGNITION, THE FRONT PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LAKE NORMAN INFINITI (20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031, (704) 464-4117) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT PASSENGER SEAT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE... Read more
Incident date: Jan 13, 2021
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED WHILE THE TURNING ON THE IGNITION, THE FRONT PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LAKE NORMAN INFINITI (20435 CHARTWELL CENTER DR, CORNELIUS, NC 28031, (704) 464-4117) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT PASSENGER SEAT TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE... Read more
Incident date: Jan 2, 2021
WHILE DRIVING MY 2011INFINITI QX56 TO WORK, THE SERVICE ENGINE LIGHT CAME ON AND THE VEHICLE START LOSING POWER AND SHAKING.AFTER CHECKING IT I HAD CODESPOO21,POO87 AND POO90. THE CODES ARE RELATED TO VVT SOLENOID AND HIGH PRESSURE FUEL PUMP.
Incident date: Jan 16, 2021
2019 INFINITI Q50 SUNROOF SHATTERED WHILE DRIVING ABOUT 65MPH DOWN THE HIGHWAY. THERE WERE NO VISIBLE ROCKS/DEBRIS ON ROADWAY OR SEEN COMING TOWARDS VEHICLE. SOUNDED LIKE A SHOT OR EXPLOSION AND MOST OF THE GLASS SEEMED TO SHATTER OUTWARDS
Incident date: Jan 16, 2021
2019 INFINITI Q50 SUNROOF SHATTERED WHILE DRIVING ABOUT 65MPH DOWN THE HIGHWAY. THERE WERE NO VISIBLE ROCKS/DEBRIS ON ROADWAY OR SEEN COMING TOWARDS VEHICLE. SOUNDED LIKE A SHOT OR EXPLOSION AND MOST OF THE GLASS SEEMED TO SHATTER OUTWARDS
Incident date: Dec 10, 2020
TRANSMISSION ISSUE ,BREAK ISSUE,ELECTRICAL ISSUE
Incident date: Dec 10, 2020
TRANSMISSION ISSUE ,BREAK ISSUE,ELECTRICAL ISSUE
Incident date: Dec 10, 2020
TRANSMISSION ISSUE ,BREAK ISSUE,ELECTRICAL ISSUE
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTHWEST INFINITI (10495 SOUTHWEST FWY, HOUSTON, TX 77074, (832) 742-1614) WHERE IT WAS DIAGNOSED WITH NEEDING THE CATALYTIC CONVERTER TO BE REPLACED. THE VEHICLE WAS REPAIRED HOW... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT STATED WHILE DRIVING 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CONTINUED DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SOUTHWEST INFINITI (10495 SOUTHWEST FWY, HOUSTON, TX 77074, (832) 742-1614) WHERE IT WAS DIAGNOSED WITH NEEDING THE CATALYTIC CONVERTER TO BE REPLACED. THE VEHICLE WAS REPAIRED HOW... Read more
Incident date: Dec 23, 2020
AFTER CAR SITS FOR 1~2 WEEKS BATTERY GOES DEAD. HAD TO THE DEALER AND REPLACED BATTERY. 3 MONTHS LATER SAME THING. BACK TO DEALER AND FOUND A DEFECTIVE BATTERY AND REPLACED, AGAIN. 2 MONTHS LATER SAME PROBLEM. BACK TO DEALER AND REQUESTED A PARASITIC DRAW TEST....NEGATIVE. SAME PROBLEM AGAIN, WENT TO DEALER AND THEY SUGGESTED TO DISABLE REMOTE START. DEALER HAS NO CLUE WHAT THE PROBLEM IS. THIS A... Read more
Incident date: Nov 12, 2020
2013 INFINITYM37S PASSENGER AIR BAG SENSOR MALFUNCTION, APPARENTLY SHUTTING OFF PASSENGER SIDE AIR BAG. THIS IS A SAFETY CONCERN AND THE NHTSA SHOULD MAKE NISSAN/ INFINITY MAKE CORRECTION TO THIS SENSOR, BEFORE MANY OWNERS OF THESE VEHICLE FAMILY ARE KILLED OR SEVERELY INJURED.
Incident date: Jan 1, 2020
SOMETHING IS WRONG WITH THEIR BCM AND DOOR LOCK ACTUATORS. THEY CONSTANTLY GO OUT, OR DO NOT FUNCTION ALL THE TIME.
Incident date: Jan 8, 2021
THE COOLING SYSTEM IN THIS VEHICLE HAS A TWO PART PERFORMED HOSE THAT CONNECTS THE ENGINE COOLING SYSTEM TO THE CABIN HEAT EXCHANGER. THE TWO PARTS ARE CONNECTED WITH A PLASTIC JUNCTION WITH TWO SPRING CLAMPS. THIS VEHICLE HAS APPROX 85K MILES AND STILL HAS THE ORIGINAL COOLANT. THIS JUNCTION DISINTEGRATED. IT APPEARS TO NOT BE COMPATIBLE WITH THE COOLANT. IT DELAMINATED AND SHEARED. LUCKILY IT BR... Read more
Incident date: Jan 8, 2021
THE COOLING SYSTEM IN THIS VEHICLE HAS A TWO PART PERFORMED HOSE THAT CONNECTS THE ENGINE COOLING SYSTEM TO THE CABIN HEAT EXCHANGER. THE TWO PARTS ARE CONNECTED WITH A PLASTIC JUNCTION WITH TWO SPRING CLAMPS. THIS VEHICLE HAS APPROX 85K MILES AND STILL HAS THE ORIGINAL COOLANT. THIS JUNCTION DISINTEGRATED. IT APPEARS TO NOT BE COMPATIBLE WITH THE COOLANT. IT DELAMINATED AND SHEARED. LUCKILY IT BR... Read more
Incident date: Jan 6, 2021
CAR WILL STOP ACCELERATING WITH NO WARNINGS THEN WILL START BACK MOVE WHEN YOU LET THE SIT FOR AND HOUR. ENGINE LIGHT WILL NOT LIGHT UP WHEN THE INCIDENT HAPPENED SO THE PROBLEM CAN NOT BE DIAGNOSED UNTIL THE ENGINE COME ON. HOWEVER WHEN THE ENGINE LIGHT DOES COME YOU CAN TAKE TO DEALERSHIP AND THEY WILL TELL THAT THE TRANSMISSION SPEED SENSORS NEED TO BE REPLACED IN WHICH THE SENSOR IS LOCATED I... Read more
Incident date: Apr 9, 2020
TRANSMISSION PROBLEM P17F1
Incident date: Sep 1, 2019
THE AIRBAG LIGHT ON THE DASH CAME ON FLASHING ONE DAY, AND HAS NEVER STOPPED. A MECHANIC CLEARED THE LIGHT ONCE WHEN I BROUGHT THE CAR IN FOR SOMETHING ELSE, AND THE LIGHT CAME BACK ON THE NEXT DAY. THE AIRBAG LIGHT ON THE DASH SAYS THAT THE AIRBAG IS OFF. FROM MY UNDERSTANDING, THIS MEANS THAT NONE OF THE AIRBAGS WILL DEPLOY IF THERE IS AN ACCIDENT. I AM VERY CONCERNED. THIS SEEMS LIKE A COMMON I... Read more
Incident date: Dec 3, 2020
THE AIR BAG LIGHT JUST POPPED UP ON MY DASH BOARD