Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 1, 2020
CAR ABRUPTLY STALLS WHILE DRIVING. HAS OCCURRED 3 TIMES. DRAMATICALLY INCREASING A CHANCE OF COLLISION. NAVIGATION ALWAYS GETS ME LOST. NAVIGATION AND OTHER SCREEN GOES BLACK AND RESTARTS WHILE DRIVING. AUDIO/RADIO COMES ON WHILE DRIVING ON IT'S OWN WHEN I WANT MUSIC OFF. TOUCH SCREEN APPLICATIONS LIKE CHANGING RADIO STATION, SWITCHING SCREENS DO NOT ALWAYS WORK. AUTO DOOR UNLOCK WITH THE KEYS DO ... Read more
Incident date: Oct 1, 2020
CAR ABRUPTLY STALLS WHILE DRIVING. HAS OCCURRED 3 TIMES. DRAMATICALLY INCREASING A CHANCE OF COLLISION. NAVIGATION ALWAYS GETS ME LOST. NAVIGATION AND OTHER SCREEN GOES BLACK AND RESTARTS WHILE DRIVING. AUDIO/RADIO COMES ON WHILE DRIVING ON IT'S OWN WHEN I WANT MUSIC OFF. TOUCH SCREEN APPLICATIONS LIKE CHANGING RADIO STATION, SWITCHING SCREENS DO NOT ALWAYS WORK. AUTO DOOR UNLOCK WITH THE KEYS DO ... Read more
Incident date: Sep 25, 2020
EVERYTHING RECALLED IS WRONG WITH MY CAR
Incident date: Sep 25, 2020
EVERYTHING RECALLED IS WRONG WITH MY CAR
Incident date: Sep 25, 2020
EVERYTHING RECALLED IS WRONG WITH MY CAR
Incident date: Sep 5, 2020
ON SEPTEMBER 5TH, I WAS DRIVING MY 2014 INFINITI Q50 AND ONCE IT REACHED 2ND OR 3RD GEAR, THE TRANSMISSION REVVED UP AND THE CAR LOCKED THE TIRES UP AND THREW US FORWARD LIKE IT WAS SLAMMED INTO A LOW GEAR. I HAD TO TOW THE CAR HOME 400 MILES AND DROPPED IT OFF AT THE INFINITI DEALER ON SEPTEMBER 7TH 2020. AS OF OCTOBER 24TH 2020, I STILL DON'T HAVE MY CAR BACK. I WAS INFORMED BY THE PARTS MAN... Read more
Incident date: Oct 1, 2020
FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOL... Read more
Incident date: Oct 1, 2020
FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOL... Read more
Incident date: Oct 1, 2020
FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOL... Read more
Incident date: Oct 24, 2020
I WAS DRIVING DOWN A THREE LANE ST WITH NO OTHERS CARS NEAR ME. NO CARS IN FRONT OR BEHIND OF ME. WHEN MY SUNROOF EXPLODED.
Incident date: Oct 16, 2019
MY 2013 JX 35,,BEEN RECALLED FOR AIR BAG MALFUNCTION,,KEEPS FLASHING,BROUGHT TO DEALER TWICE BUT AFTER FEW WEEKS COMES BACK,,AS OF NOW FLASHING WONT STOP,,MEANS IF THERES ACCIDENT WORRIED MIGHT NOT WORK,,LET ME KNOW IF THE AIR BAG WORK WITH THESE FLASHING,,THEN ITS OK,,BUT IF IT DOESNT RESPONSE THEN I NEED YOUR ASSISTANCE TO GET IT FIX
Incident date: Jul 6, 2020
I TURNED ON MY CAR IN MY DRIVEWAY ONE DAY AND THE AIRBAG LIGHT WAS ON. IT TURNS OUT THAT THE PASSENGER SEAT SENSOR HAS GONE BAD IN MY CAR. THE CAR HAS BEEN TAKEN CARE OF AND HAS 50,000 MILES. THIS SEEMS TO BE A VERY COMMON AND EXPENSIVE ISSUE AND SHOULD BE A RECALL. NOT TO MENTION THAT IF YOU'RE IN AN ACCIDENT AND HAVE A PASSENGER SITTING IN YOUR CAR, THEIR AIRBAGS WILL NOT DEPLOY RESULTING IN SER... Read more
Incident date: Jul 6, 2020
I TURNED ON MY CAR IN MY DRIVEWAY ONE DAY AND THE AIRBAG LIGHT WAS ON. IT TURNS OUT THAT THE PASSENGER SEAT SENSOR HAS GONE BAD IN MY CAR. THE CAR HAS BEEN TAKEN CARE OF AND HAS 50,000 MILES. THIS SEEMS TO BE A VERY COMMON AND EXPENSIVE ISSUE AND SHOULD BE A RECALL. NOT TO MENTION THAT IF YOU'RE IN AN ACCIDENT AND HAVE A PASSENGER SITTING IN YOUR CAR, THEIR AIRBAGS WILL NOT DEPLOY RESULTING IN SER... Read more
Incident date: Feb 13, 2018
BROKEN O-RING SEAL BETWEEN TRANSFER CASE AND CVT ASSEMBLY - TRANSMISSION FLUID LEAKING FROM TRANSFER CASE SEAL - THIS CAME UP AFTER 5YEARS OF THE CAR - JX35 WAS THE FIRS MODEL AND HAS MULTIPLE DEFECTS AND I BELIEVE THIS IS ONE OF THEM AS WE DO NOT SEE ISSUES WITH TRANSMISSION THIS CAME UP AT SERVICE CHECK
Incident date: Oct 10, 2020
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED WHILE DRIVING, THE VEHICLE SHUDDERED AND FAILED TO ACCELERATE ABOVE 15 MPH. THE VEHICLE WAS TOWED TO INFINITI OF GWINNETT (3090 SATELLITE BLVD, DULUTH, GA 30096, (678) 812-8500) WHERE THE MECHANIC DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE ... Read more
Incident date: Jun 25, 2013
DEAD BATTERY. REPLACED ALTERNATOR AND BATTERY, VEHICLE IS DEAD EVERY 2-3 DAYS. MANY OTHERS REPORT THE SAME ISSUE. INFINITI HAS AN "INFOTAINMENT SOFTWARE UPDATE" TO FIX THIS PROBLEM BUT HAVE NO FIX FOR OLDER VEHICLES.
Incident date: Oct 3, 2020
THE TRANSMISSION HAS FAILED MORE THAN ONCE ALREADY AND BASED ON MY RESEARCH I'VE COME TO BELIEVE THAT IT IS DUE TO THE COOLANT MIXING WITH TRANSMISSION FLUID IN THE RADIATOR.
Incident date: Oct 3, 2020
I HAD MY INFINITY 2016 QX 80 FOR 6 MONTHS AND THE BREAKS WENT OUT TO THE FLOOR. I WAS ONLY GOING OVER A SPEED HUMP, LUCKILY. I PULLED OVER AND THE CALIPER WAS AGAINST THE INSIDE OF THE RIM. I WAS TOLD THE PIN FELL OUT. VERY DANGEROUS!
Incident date: Oct 1, 2020
BRAKE PEDDLE RANDOMLY GOES TO FLOOR AND ENGAGES SEATBELT VIOLENTLY WHEN STOPPING.
Incident date: Oct 1, 2020
*THE NISSAN AND INFINITI OIL GALLERY GASKET PROBLEM* IT'S RIDICULOUS HOW NISSAN AND INFINITI HAVE NOT COME FORWARD WITH A STATEMENT ABOUT THIS NOTORIOUS PROBLEM. IT'S AN UTTER SHAME HOW A COMPANY DOES NOT RECOGNIZE THEIR FAILURES IN THEIR CARS. SOME NISSAN AND INFINITI VEHICLES ARE EQUIPPED WITH A PAPER MATERIAL GALLERY GASKET THAT TENDS TO FAIL AT ANY GIVEN MOMENT IT DOES NOT MATTER THE MILEAGE ... Read more
Incident date: Nov 18, 2019
AFTER 60K MILES, THE CAR HAS DIFFICULTY SHIFTING IN REVERSE. ONCE IN REVERSE, THE CAR DOESN'T ROLL BACK AND IT REMAINS IDLE AS IF LEFT IN PARK. A FOREIGN TRANSMISSION REPAIR SHOP OWNER SAID THAT THIS ISSUE IS NOT USER ERROR, AND THAT NISSAN/INFINITI HAVE NOT BEEN HAVING ONGOING TRANS ISSUES WITH MANY OF THEIR MODELS, BUT REFUSE TO CLAIM RESPONSIBILITY FOR MOST. NISSAN/INFINITI USA WILL EASIL... Read more
Incident date: Oct 15, 2018
I NOTICE WHEN I BROUGHT THIS CAR AT 47,000 MILES USED THE CAR WAS LACK OF POWER AND HESITATED TO GO WHEN TRYING TO PASS OTHER CAR ..I THOUGHT IT WAS JUST SOFTWARE PROBLEMS BUT IT HAPPENED THE 2ND TIME , BUT THIS TIME ALMOST COST THE ACCIDENT,WHEN I WAS GOING TO MAKE A LEFT TURN THE HESITATED FOR ABOUT 6TO9SECOND DELAY BEFOR IT TAKE OFF WAS CLOSE OF OTHER CAR HITTING ME
Incident date: Oct 15, 2018
I NOTICE WHEN I BROUGHT THIS CAR AT 47,000 MILES USED THE CAR WAS LACK OF POWER AND HESITATED TO GO WHEN TRYING TO PASS OTHER CAR ..I THOUGHT IT WAS JUST SOFTWARE PROBLEMS BUT IT HAPPENED THE 2ND TIME , BUT THIS TIME ALMOST COST THE ACCIDENT,WHEN I WAS GOING TO MAKE A LEFT TURN THE HESITATED FOR ABOUT 6TO9SECOND DELAY BEFOR IT TAKE OFF WAS CLOSE OF OTHER CAR HITTING ME
Incident date: Oct 15, 2018
I NOTICE WHEN I BROUGHT THIS CAR AT 47,000 MILES USED THE CAR WAS LACK OF POWER AND HESITATED TO GO WHEN TRYING TO PASS OTHER CAR ..I THOUGHT IT WAS JUST SOFTWARE PROBLEMS BUT IT HAPPENED THE 2ND TIME , BUT THIS TIME ALMOST COST THE ACCIDENT,WHEN I WAS GOING TO MAKE A LEFT TURN THE HESITATED FOR ABOUT 6TO9SECOND DELAY BEFOR IT TAKE OFF WAS CLOSE OF OTHER CAR HITTING ME
Incident date: Sep 9, 2020
HELLO! MY NAME IS [XXX]. I OWNER OF INFINITI FX45 2003 [XXX] AND ACCORDING TO VINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? THANK YOU IN ADVANCE! I CONTACTED A DEALERSHIP IN RUSSIA, NO ACTION ON MY APPEAL HAPPENED. THEY DON'T DO ANYTHING. PLEASE HELP, I AM WORRIED ABOUT MY OWN SAFETY AND THE SAFETY OF OTHER ... Read more
Incident date: Sep 9, 2020
HELLO! MY NAME IS [XXX]. I OWNER OF INFINITI FX45 2003 [XXX] AND ACCORDING TO VINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? THANK YOU IN ADVANCE! I CONTACTED A DEALERSHIP IN RUSSIA, NO ACTION ON MY APPEAL HAPPENED. THEY DON'T DO ANYTHING. PLEASE HELP, I AM WORRIED ABOUT MY OWN SAFETY AND THE SAFETY OF OTHER ... Read more
Incident date: Sep 9, 2020
HELLO! MY NAME IS [XXX]. I OWNER OF INFINITI FX45 2003 [XXX] AND ACCORDING TO VINRCL.SAFERCAR.GOV/VIN/ I HAVE SEVERAL INCOMPLETE DEFECTS IN MY CAR. COULD YOU PLEASE CHECK THIS AND SUPPORT ME WITH PARTS REPLACEMENT? THANK YOU IN ADVANCE! I CONTACTED A DEALERSHIP IN RUSSIA, NO ACTION ON MY APPEAL HAPPENED. THEY DON'T DO ANYTHING. PLEASE HELP, I AM WORRIED ABOUT MY OWN SAFETY AND THE SAFETY OF OTHER ... Read more
Incident date: Sep 30, 2020
MY DASHBOARD IS CRACKED ALL OVER THE SEATS ARE FADED AND THE SHOCKS AND STRUTS ARE BAD AT 120,000 MILES
Incident date: Sep 30, 2020
MY DASHBOARD IS CRACKED ALL OVER THE SEATS ARE FADED AND THE SHOCKS AND STRUTS ARE BAD AT 120,000 MILES
Incident date: Sep 30, 2020
MY DASHBOARD IS CRACKED ALL OVER THE SEATS ARE FADED AND THE SHOCKS AND STRUTS ARE BAD AT 120,000 MILES
Incident date: Nov 22, 2019
CATALYTIC CONVERTER FAILURE ON DRIVER'S SIDE RESULTING IN CHECK ENGINE LIGHT.
Incident date: Sep 25, 2020
2013 JX35 ROUGHLY 95K MILES INTELLIGENT BRAKING OPTION SOFT BRAKES THAT GO TO THE FLOOR, NOT MASTER CYLINDER, BRAKE PADS, OR LOSS OF BRAKE FLUID IN RESERVOIR. DEALERSHIP IN PREVIOUS CASES HAVE CONCLUDED AFTER THE ABOVE ITEMS BEING REPLACED AND NOT SOLVING THE ISSUE AS ABS MODULE NEEDING TO BE REPLACED. WE SITTING AT STOPLIGHT BRAKE PEDAL CONTINUES LOSING PRESSURE AND WE ARE FORCED TO PUMP ... Read more
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHI... Read more
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHI... Read more
Incident date: Sep 15, 2020
TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE JERKED, SHIFTED GEARS, REDUCED SPEED, THE ODOMETER FLASHED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, AND THE HEATING AND AIR CONDITIONING SYSTEM WENT FROM COLD TO HOT. THE CONTACT GOT OFF THE NEAREST EXIT AND PULLED OVER AND WAITED A WHILE BEFORE CONTINUING TO DRIVE HOME TO PARK THE VEHI... Read more
Incident date: Sep 5, 2020
TL* THE CONTACT OWNS A 2013 INFINITI JX35. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED WHILE THE PASSENGER'S SEAT WAS UNOCCUPIED. THE CONTACT SPOKE TO INFINITI OF APEX (1900 LAURA DUNCAN RD, APEX, NC 27523) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT ALSO CALLED THE MANUFA... Read more
Incident date: Sep 19, 2020
I HAVE HAD THIS VEHICLE FOR A LITTLE OVER A YEAR AND SINCE APRIL, I HAVE BEEN STRANDED IN DIFFERENT PLACES. THE REASON IS BECAUSE I WOULD GO TO GET IN MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE FIRST TIME THIS HAPPENED, THE DEALERSHIP SAID IT WAS A RECALL ISSUE THAT THEY CLAIMED TO FIX. THIS HAPPENED AGAIN 3 MONTHS LATER, AT NIGHT WITH MY BABY AT THE GROCERY STORE. I WENT TO GET INTO MY CAR... Read more
Incident date: Aug 7, 2020
WAS DRIVING MY INFINITI Q50 ON A NORMAL DRY DAY WHEN ALL OF A SUDDEN IT DOWN SHIFTED OR FELT LIKE I WAS DRIVING A STANDARD MODEL VS AUTOMATIC... I PULL OVER MY ENGINE LIGHT COMES ON.. I TURNED OFF ALL SENSORS ASSOCIATED WITH THE INTELLITOUCH SYSTEM THINKING IT WAS NOT JUDGING THE DISTANCE CORRECTLY BETWEEN CARS BECAUSE IT WILL AUTOMATICALLY SLOW YOUR CAR DOWN... CONTINUED DRIVING AND I'M NOTICING ... Read more
Incident date: Aug 7, 2020
WAS DRIVING MY INFINITI Q50 ON A NORMAL DRY DAY WHEN ALL OF A SUDDEN IT DOWN SHIFTED OR FELT LIKE I WAS DRIVING A STANDARD MODEL VS AUTOMATIC... I PULL OVER MY ENGINE LIGHT COMES ON.. I TURNED OFF ALL SENSORS ASSOCIATED WITH THE INTELLITOUCH SYSTEM THINKING IT WAS NOT JUDGING THE DISTANCE CORRECTLY BETWEEN CARS BECAUSE IT WILL AUTOMATICALLY SLOW YOUR CAR DOWN... CONTINUED DRIVING AND I'M NOTICING ... Read more
Incident date: Aug 10, 2020
MY VEHICLE SHATTERED AND VIOLENT SHAKING UPON ACCELARATION. THERES A CVT RECALL FOR THE SAME MODELS, AND WHEN I BRING MY CAR TO THE DEALER THEY TOLD ME THEY CAN'T REPLACE IT FOR FREE BECAUSE MY CAR IS SALVAGE. NOW I CAN'T DRIVE BECAUSE AM NOT FEELING SAFE AND I DONT WANT TO ENDANGER MY SELF AND THE OTHER DRIVERS.
Incident date: Sep 1, 2020
ABS LIGHT GOES ON ONCE OR TWICE A WEEK AND STAYS ON UNTIL CAR IS TURNED OFF. MY CAR ISN'T LISTED UNDER RECALL WITH MY VIN NUMBER. IT IS WITHIN THE MAKE, MODEL, AND YEAR SAME AD THE OTHER CARS THAT ARE RECALLED FOR ABS LIGHT.
Incident date: Sep 14, 2020
PASSENGER AIR BAG WARNING LIGHT JUST STARTED TO FLASH WITH NO ONE IN THE PASSENGER SEAT. APPARENTLY IT IS THE SENSOR BUILT INTO THE SEAT.DID SOME RESEARCH AND THIS SEEMS TO BE QUITE COMMON IN THIS PARTICULAR MODEL. COST TO REPAIR OVER $6000.00
Incident date: Sep 11, 2020
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. ADDITIONALLY, THE VEHICLE SHOOK ABNORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIKE WARD INFINITI (1800 LUCENT CT, HIGHLANDS RANCH, CO 80129, (303) 350-4300) AND THE CONTACT WAS INFORMED THAT THE REAR ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. T... Read more
Incident date: Sep 11, 2020
TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. ADDITIONALLY, THE VEHICLE SHOOK ABNORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIKE WARD INFINITI (1800 LUCENT CT, HIGHLANDS RANCH, CO 80129, (303) 350-4300) AND THE CONTACT WAS INFORMED THAT THE REAR ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. T... Read more
Incident date: Jun 1, 2020
THE PAINT IS PEELING OFF THE TOP OF THE ROOF ON THE PASSENGER SIDE BY THE ROOF RACKS, IN FRONT BY THE WINDSHIELD THERE IS A SPOT THAT IS LARGER THAN A HALF DOLLAR AND ON THE DRIVER SIDE REAR A SPOT ABOUT 6-8 INCHES IN DIAMETER.
Incident date: Aug 1, 2020
THE AIR BAG LIGHT IS BLINKING. ALSO THE CONVERTIBLE HARD TOP DOES NOT OPEN.
Incident date: Aug 1, 2020
THE AIR BAG LIGHT IS BLINKING. ALSO THE CONVERTIBLE HARD TOP DOES NOT OPEN.
Incident date: Sep 14, 2020
THE CARPET ON THE PASSENGER SIDE GETS WET AND NOW MOISTURE WAS ON THE INSIDE OF THE WIND SHIELD. I AM CONCERNED THAT THAT MY ELECTRONICS AND WIRING UNDER THE CARPET MAY BE DAMAGED AS WELL AS CAUSE MOLD AND MILDEW. PLUS IT WILL CAUSE ME FINANCIAL DIFFICULTIES BUT NOT BECAUSE OF MY NEGLECT BUT BECAUSE OF SOME FAULT WITH THE CAR'S MANUFACTURING. THE VEHICLE WAS STATIONARY IN MY DRIVEWAY WHEN MY WIFE ... Read more
Incident date: Sep 12, 2020
EXTENSIVE RUST AND DECAY IS FOUND ON THE PASSENGER SIDE FRAME WHERE THE LOWER CONTROL ARM CONNECTS. THIS IS JUST BELOW THE STRUT HOUSING AND IS VISIBLE THROUGH THE FRONT WHEEL WELL. I HAVE ATTACHED BOTH PASSENGER AND DRIVER SIDE PHOTOS AS THE DEFECT ONLY APPEARS ON THE PASSENGER SIDE.